REGISTRATION OF OUT-PATIENT SERVICES
This service involves the registration of Out-patients seeking OPD consultation. Availability of
service is from Sunday to Saturday at 6:00am-10:00pm (No noon break) and Holidays.
Office or Division: Out-Patient Department (OPD) Records
Classification: SIMPLE
Type of Transaction: Government to Citizen (G2C)
Who may avail: Out-patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Emergency Room (ER)/OPD Patient Data OPD Records/PACD
Form
OPD ID Card OPD Records
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID TIME
1. New and Old 1.Assist
None
Patients without OPD client/patient in filling 3 minutes Administrative
ID Card: out ER/OPD Patient Officer/
Fill-out ER/OPD Patient Data Form Administrative
Data Form Assistant (PACD
Personnel)
1.1 Instruct
1.1 Proceed to the
client/patient to
PACD Personnel on
proceed to the
duty and secure PACD Personnel to
priority number secure priority
through QmeUp and number
wait for the queue
Existing/Old with OPD Existing/Old: None
ID Card and updated Instruct client/patient
patient information: to proceed to the
PACD Personnel to
Proceed to the PACD secure priority
Personnel and secure number
priority number through
QmeUp and wait for the
queue
FM-CAO-OO1 Revision: 1 Effectivity Date: March 31, 2023
2. When priorityReceive priority None 2 minutes Administrative
number is called, number, Emergency Officer/
present ER/OPD Room/ OPD Patient Administrative
Patient Data Form or Data Form, and/or Assistant
OPD ID Card to OPS OPD ID Card,
Records Staff record transaction in
the OPD Charge
Logbook
3. Wait while assigned Review patient
OPD Staff is reviewing data and check
the data Hospital
Information None 3 minutes
Management
System (IHOMIS),
BIZBOX, and/or Administrative
Master Patient Officer/
Index Administrative
Assistant
New Patients:
Assign Health
Record Number, None 5 minutes
prepare Master
Patient Index, OPD
ID Card, and OPS
Treatment Record,
entry and activate
patient data in the
BIZBOX
Old Patients:
Retrieve OPS
Treatment Record, None 3 minutes
indicate date and
time of consultation /
check-up, and
activate transaction
in the BIZBOX
4. Pay corresponding 4. Receive payment Administrative
fee from client and issue PHP25.00 Officer/
New and Old Patiets corresponding Administrative
without OPD ID Card Official Receipt 10 minutes Assistant (Cash
PHP15. 00 Operations Section
Existing/Old with OPD Personnel)
ID Card
5. New and Old Patiets 5. New and Old None 2 minutes Administrative
without OPD ID Card: Patiets without Officer/
OPD ID Card Administrative
Receive OPD ID Card Give the OPD Card Assistant
to the patient/client
and forward
Treatment Record
to OPS Clinical
Department
FM-CAO-OO1 Revision: 1 Effectivity Date: March 31, 2023
5.1 Proceed to OPS 5.1 Instruct patient
Clinical Department to proceed to OPS
(#2) Clinical Department
New and
Old 22 MINUTES
Patiets
without
OPD ID
TOTAL: Card:
PHP25.00
Existing/
Old with
20 MINUTES
OPD ID
Card
PHP15.00
FM-CAO-OO1 Revision: 1 Effectivity Date: March 31, 2023
