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DHL Vacancy December

The document outlines the job responsibilities and qualifications for a Service Centre Supervisor position located in Arusha Station. Key responsibilities include supervising shipment handling, managing facility security, building client relationships, ensuring compliance with transit time standards, and providing training to staff. Candidates are required to have a Bachelor's degree, fluency in English, and at least two years of experience in customs clearance and logistics.

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shijaramadhani386
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12 views3 pages

DHL Vacancy December

The document outlines the job responsibilities and qualifications for a Service Centre Supervisor position located in Arusha Station. Key responsibilities include supervising shipment handling, managing facility security, building client relationships, ensuring compliance with transit time standards, and providing training to staff. Candidates are required to have a Bachelor's degree, fluency in English, and at least two years of experience in customs clearance and logistics.

Uploaded by

shijaramadhani386
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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JOB TITLE: Service Centre Supervisor

Location: Arusha Station

Roles And Responsibilities

• Supervise day to day running of the physical shipment handling.

• Maintain properly allocated manning resources in accordance with

shipment volumes.

• Manage the security of the facility and operating systems specific to

your surroundings.

• Build a strong client relationship to ensure that the company performs

and grows to its maximum potential in your area.

• Provide the prompt shipment lodgement & recovery in accordance with

the customer’s specific requirement.

• Maintain a clean and fair working environment for all visiting customers

in gateway.

• Ensure transit time standards and identify non -compliance against

gateway operation TSP.


• Provide the timely lodgement and recovery of shipments.

• To escalate to line supervisor/manager any service failures.

• To be more focused and follow-up on customs clearance process that

creates value to our services delivery.

• Execute work processes that affect the success of own role and

contribute to the overall performance of the department.

• Handling of the storage and inventory control of your operations areas

and liaise with customs & operations team to despatch sufficient stock

of those shipments.

• Timely report issues to be raised to the higher level to get the

appropriate support.

• Comply with all company policies and procedures, including those in

relation to health, safety, environment, and community in general.

• Ensure timely and effective communication with customers through

regular visits and conducting monthly performance reviews with them.

• Maintain daily/weekly contact with peers in Operations, Commercial /

Direct Sales, Customer Service Management, IT and eCom; as well as

with their peers in other stations and strategies to develop more

business.

• Provide expert advice, training, and technical assistance to lower -level

service, operations, and support personnel.

• Assist to direct the work of others and contribute to employees’

professional development.
• On an ongoing basis, seek out and implement opportunities for

continuous improvement within the operation domain.

Qualifications and Requirements:

• Bachelor’s Degree or equivalent experience/qualification

• Fluent English, written and oral.

• Excellent communication and organizational skills

• Computer skills

• Team Player and People management skills

• Customs regulations knowledge

• Supply chain management & logistics experience

• At least 2 years of customs clearance experience

• At least 2 years of logistics experience

APPLY HERE

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