VIREN N.

PARAKHIYA
E-Mail: [email protected] Phone:+91 8460900567
LinkedIn: https://www.linkedin.com/in/viren-parakhiya-b9519b118/

A dedicated and result-driven professional, targeting assignments in System/ Server Administration &
Desktop Support with a reputed organization; preferably in IT industry

PROFILE SUMMARY
CORE COMPETENCIES
 Competent Professional with over 9 years of work experience in Vendor
System Installation/ Management, IT Asset Management & Inventory Management and 6 months
of Entrepreneurial Experience as an Owner
Configuration/Upgradation
 Currently managing 250 plus It assets and network in Macpower CNC Machines
Server Management Ltd,Rajkot
NAS Management  Skills in cabling, configuring, installation of windows, crimping of
Backup Management cable,maintenance of LAN, OFC installation & technical troubleshooting
 Knowledge of Microsoft OfficeO365,SAP,ERP,NAS Storage,Active Directory
IT Asset Management
Management, Firewall Management various projectors, video conference
Technical Support devices, CCTV camera functions and ITIL & IMAC processes.
Incident Resolution  Familiar with Hand Held Terminal (RDT, VMT), Wi-Fi Devices & different
types of ticketing tools
Network Administration
 Exposure of understanding functional requirements, gathering the same from
Technical Troubleshooting vendors and managing design documents.
Desktop Support  Successfully led configuration, installation, repair & upgradation of more than
Printer Management 200 user PCs and network management of approximately 250 IT assets

Requirement Gathering

ORGANISATIONAL EXPERIENCE
Since –April’23 with Macpower CNC Machines Ltd.,Rajkot as Sr.Executive-IT
June’22 –March’23 with Indian Oil Corporation Ltd., (WRPL,Gauridad)Rajkot as Engineer-Desktop Support
(Employer: 3i Infotech Ltd.)
Apr’17 –March-19 with Hindustan Petroleum Corporation Ltd., Rajkot as FMS Engineer
(Employer: Exult IT Services Pvt. Ltd.)
Jul’16 – Sep’16 with GTPL Broadband Pvt. Ltd., Mundra as Senior Technical Representative – Team Leader
Jul’11 – Mar’16 with Adani Port & SEZ Ltd., Mundra
Growth Path:
Jul’11 – Nov’11 as FMS Engineer (Employer: CMS Info System Pvt. Ltd.)
Dec’11 – Feb’13 as IT Executive (Employer: Global Innovsource Pvt. Ltd.)
Mar’13 – Apr’14 as Technical Support Specialist (Employer: Viable Associates)
May’14 – Mar’16 as Technical Support Specialist – Team Leader) (Employer: IMSI India Pvt. Ltd.)

Key Result Areas:

 Managing escalated calls and providing technical support to end-users & team members
 Providing numerous types of IT & remote support from a wide range of software to VIP users like (MD,CEO, COO &
HODs) in the organization; assisting users with their sharing data & documents as per the SLAs
 Administering operations like installation & configuration of Antivirus, Patches & Updates, Windows XP/ Vista/ 7/ 8/ 10
/11 & Windows Embedded System and all types of printers & scanners
 Executing mail archiving of Microsoft Outlook, Lotus Notes and basic level of replacing & troubleshooting Motherboard,
RAM, SMPS, HDD, other peripherals and all kinds of application software & hardware
 Coordinating with Vendors for understanding & gathering various types of requirements and record of call logs
 Maintaining computer hardware systems, system assembly & IT assets
 Configuring & managing active directory; creating domain & user accounts as well as assigning access rights &
permission to use internet facility
 Leading assembly of computer parts involving all types of PC equipment
 Installing ,configuring & troubleshooting terminal applications like Actos & APMS and antivirus like Trend micro,
MacAfee, Symantec, Quick heal,Eset.
 Displaying strong judgment in prioritizing workload based on needs of the business and end-users; escalating issues as
appropriate, to more experienced IT staff members
 Analysing information to determine, recommend & plan layout for type of computers & peripheral equipment
modifications to existing systems
 Fabricating patch cables and configuring patch panels for network connectivity

Highlights:

 Configured, installed, repaired & upgraded more than 200 user PCs & laptops and managed a network of approximately
250 IT assets in the organization
 Received numerous appreciation mails from the clients for outstanding service delivery
 Recommended cost-effective IT solutions tailored to each client's requirements while resolving numerous critical in-
house IT problems regularly

PREVIOUS EXPERIENCE
May’10 – Jun’11 with UltraTech Cement Ltd., Kovaya as Hardware & Networking Engineer
(Employer: Harsh Systems Pvt. Ltd.)
May’09 – Sep’09 with IT Nest, Rajkot as Hardware & Networking Engineer

ENTREPRENEURIAL EXPERIENCE
Oct’16 – Mar’17 with Sunrise Infocomm, Rajkot as Owner

CERTIFICATIONS

 Certified:
o IT Professional from LCC, Surendranagar in 2002
o CHNA (Computer Hardware & Networking Admin.) from IANT, Rajkot in 2009

ACADEMIC DETAILS

2015 B.A. from Babasaheb Ambedkar Open University, Surendranagar

IT SKILLS

Software SAP, JDE, Symantec, TrendMicro, McAfee

PERSONAL DETAILS
Date of Birth 1st June 1984
Languages Known English, Hindi & Gujarati
Address Gondal,Gujarat– 360311