IBA

BBA Program

H301 – Human Resource Management

Assignment on
Chapter 6: EMPLOYEE TESTING AND SELECTION

‘Wanted: Professional Social Workers’ Case Study Solution

Submitted To
Prof. Dr. Khair Jahan Sogra
Guest Faculty

Submitted By

Group 6 (Section A)
Zareen Rabbi (101-31-019)
Tanisha Tarannum (101-31-021)
Saadman Farhan (101-31-031)
Basmah Zora (101-31-055)
Areeb Mansur (101-31-103)

November 07, 2024

1. What should the job description of a professional social worker look like?

Tehri Hydro Electric Corporation Ltd.

JOB TITLE: Professional Social Worker JOB CODE: (e.g. 10001)

RECOMMENDED SALARY GRADE: X EXEMPT/NONEXEMPT STATUS: Non-exempt

JOB FAMILY: Social Services EEOC:

DIVISION: Rehabilitation REPORTS TO: Project Manager

DEPARTMENT: Community Relations LOCATION: (Project Area)

DATE: 7 November, 2024

SUMMARY
This role supports the rehabilitation and resettlement of communities impacted by THDC’s
hydropower projects, serving as a bridge between displaced individuals and THDC.
Responsibilities include providing social, emotional, and logistical assistance to ensure a smooth
transition, while also collaborating with local authorities, NGOs, and other stakeholders to
ensure compliance with legal and humanitarian standards.

SCOPE AND IMPACT OF JOB

● Budget Management: Manages community support funds to effectively meet displaced

community needs.
● Community Liaison: Acts as the main point of contact between THDC and affected
communities to foster trust and address concerns.
● Reporting: Keeps records and provides updates to ensure alignment with THDC
standards and legal requirements.

REQUIRED KNOWLEDGE AND EXPERIENCE

Related Work Experience

● Minimum 2-3 years of experience in social work, community outreach, or rehabilitation

projects. Previous experience with displaced or vulnerable populations is highly desirable

Education

● Bachelor’s or Masters’ degree in Social Sciences/Public Administration/Legal Studies

and Psychology
Skills

● Interpersonal and Communication Skills: Must have excellent communication skills

and the ability to engage empathetically with affected individuals and communities.
● Organizational Skills: Capable of managing multiple tasks, maintaining records, and
coordinating with various stakeholders.
● Language skills: Familiarity with regional languages and cultural practices is preferred.

PRIMARY RESPONSIBILITIES

Community Engagement (50%)

● Establish and maintain relationships with displaced individuals and community leaders.
● Conduct needs assessments to identify and address key areas of support for displaced
families.
● Act as a mediator between THDC and the community, resolving concerns related to
relocation and compensation.

Program Implementation (40%)

● Develop and execute rehabilitation plans that align with THDC’s goals and humanitarian
standards.
● Coordinate with government agencies and NGOs to ensure the provision of adequate
housing, livelihood programs, and other support services.
● Monitor the progress of relocation and resettlement initiatives, adjusting plans as needed
to address challenges.

Reporting and Compliance (10%)

● Maintain detailed records of interactions and interventions with displaced individuals and
families.
● Ensure that all activities comply with legal and regulatory guidelines for displacement
and resettlement projects.
● Prepare and submit regular reports to the Project Manager, summarizing achievements,
challenges, and progress toward goals.
Decision-Making Responsibilities for This Position:

● Decide on the best approach to manage community relations and build trust with affected
populations.
● Work with the Project Manager to allocate resources effectively to support rehabilitation
and resettlement goals.

Approved by [Signature]
Date

2. What are the ideal job specifications for the person at this position?

This role would require someone highly adaptable, with a deep commitment to social and
environmental justice, and the ability to balance the interests of THDC and the community for
mutual benefit.
Qualifications
Must have a graduate/master’s degree in Social Sciences/Public Administration/Legal Studies
and Psychology with coursework or experience in community development, rehabilitation, or
rural social work.
Experience
Minimum 3 years of relevant experience
Key Skills
• Community engagement
• Conflict resolution and Mediation
• Organizational
• Interpersonal & Communication
• Language
Emotional Characteristics
• Empathy and compassion
• Emotional resilience and stability
• Optimism and Motivational skills
3. How should we have gone about recruiting and screening for this position? What
selection tools, specifically, would you use?
Since the job requires an employee to deal with locals for rehabilitation and resettlement,
understanding the local sentiments and nuances is pivotal. Hence, local employees can play an
important role.

Internal Recruiting:

• Employee Referrals: Encouraging current local employees to refer local, professional

social workers.

External Recruiting:

• Online Recruitment: Utilizing online job boards (e.g., LinkedIn, Indeed) and social
media platforms (e.g., Facebook, Twitter)

• Traditional Advertising: Placing advertisements in local newspapers, magazines, and

other relevant media outlets

• Employment Agencies: Engaging with local employment agencies to source qualified

candidates
• Walk-in Interviews: Accepting walk-in applications to identify potential candidates.

Screening:

Initial screening can involve reviewing resumes and cover letters to assess qualifications.
Written tests can evaluate knowledge of social work principles and problem-solving skills.
Interviews can assess technical skills, interpersonal abilities, cultural fit, and motivation.

Specific Selection tools for Recruiting and Screening:

A blend of a few selection tools should be used to employ professional social workers for the
purpose. Firstly, personality tests in this context are relevant and necessary since the employees
have to be sociable in their dealings with the local community and must exhibit rich emotional
adjustment, strong interpersonal skills, and resilience. Hence, the “Big Five” personality test can
be deployed to test extraversion, agreeableness, and neuroticism.

Moving on to more favorable tools, situational testing will help the employers screen
effectively as the employees respond to situations representative of the job. For example-
employees can be presented with a hypothetical situation in which there are conflicting interests
between the locals and the company where the employee’s negotiation skills, persuasiveness and
conflict-resolution skills can be evaluated. Work sampling also falls under this category using
which the employees’ job relevant skills can be envisioned pre hiring. Role-play exercises, group
discussions and case studies to further observe interpersonal skills, empathy and problem-solving
abilities as part of assessment center are effective inclusions.

Lastly, background checks with their former employers and their commitment to social work in
general judging from the employees’ social media presence can be decent criteria in making
effective hiring decisions.