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Customer Success Manager Profile

Vinay M Pattanashetti is a Customer Success Manager with over 8 years of experience in client relationship management, driving customer satisfaction, and revenue growth. He has a strong proficiency in software installation, technical support, and user training, with a proven track record in upselling and subscription renewals. His experience includes working at Shoptree Technologies and D-Vois Communications, where he focused on customer success and network support.

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Pamarthi Srinivas
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16 views2 pages

Customer Success Manager Profile

Vinay M Pattanashetti is a Customer Success Manager with over 8 years of experience in client relationship management, driving customer satisfaction, and revenue growth. He has a strong proficiency in software installation, technical support, and user training, with a proven track record in upselling and subscription renewals. His experience includes working at Shoptree Technologies and D-Vois Communications, where he focused on customer success and network support.

Uploaded by

Pamarthi Srinivas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Vinay M Pattanashetti vinaympattanashetti@gmail.

com
8553871147
CUSTOMER SUCCESS MANAGER
Bangalore, India

ABOUT ME Customer-focused and results-oriented Customer Success Manager with over


8 years of experience in building and maintaining strong client relationships. Proven
track record of driving customer satisfaction, retention, and revenue growth
through strategic account management and proactive communication. Skilled in
uncovering client needs, identifying opportunities for upselling, and providing
exceptional support to ensure client success.

SUMMARY Proficient in software installation and configuration, specializing in optimizing


business operations.
Exceeded customer satisfication goals by providing timely and efficient technical
support
Adept at onboarding and training both staff and account owners, enhancing
product utilization and operational performance
Experience in interfacing with development teams to diagnose and escalate
technical issues promptly
Expertise in documentation and knowledge transfer, empowering customers to
leverage independently
Proactive in subsctiption renewals and upselling new features

SKILLS Incident Management


Product Demonstration
User Training
UAT Support
Training Documentation
Technical Support
HTML, CSS & Javascript
SQL

WORK Customer Success Manager


EXPERIENCE Shoptree Technologies Pvt Ltd Mar 2016 - Present

Building and maintaining strong relationships with customers to ensure their


satisfaction and loyalty.
Serving as the primary point of contact for customers, addressing their concerns
and providing timely resolutions to issues
Conducting regular checkins with customers to understand their needs and
identify opportunities for upselling or crossselling
Collaborating with internal teams, such as sales and product development, to
ensure customer success and satisfaction
Monitoring customer usage and performance metrics to identify areas of
improvement and proactively address potential challenges
Providing training and onboarding support to new customers, ensuring a
smooth transition and successful implementation of the companys solutions
Conducting customer satisfaction surveys and gathering feedback to
continuously improve the customer experience
Configuration of new accounts (setup and catalog) according to customers'
business operations
Provided product training to Sales and Support teams, emphasizing customer
interaction and prioritization
Monitored subscription renewals and coordinated with sales team and account
holders for successful renewals
Promoted new features to customers, outlining operational benefits for
smoother business operations

Network Support Engineer


D-Vois Communications Pvt Ltd Mar 2015 - Feb 2016
Monitoring and troubleshooting network performance and connectivity issues
Collaborating with other IT teams to ensure smooth operation of network
infrastructure
Provide internet access to customers through unique login

EDUCATION Kalpavruksha Institute Of Technology


BCA

CERTIFICATIONS Jetking Certified Harware and Networking Professional


Jetking

LANGUAGES English Hindi


Kannada

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