Scribd
Upload
17 views3 pages

Speaking Monologue

The document outlines a speaking task where a student must deliver a monologue to complain about a situation in a supermarket queue. It provides an example scenario involving a person cutting in line and suggests language for making complaints and giving reasons. The task emphasizes the importance of politeness and clarity in communication.

Uploaded by

Elisa Luca Camejo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
17 views3 pages

Speaking Monologue

The document outlines a speaking task where a student must deliver a monologue to complain about a situation in a supermarket queue. It provides an example scenario involving a person cutting in line and suggests language for making complaints and giving reasons. The task emphasizes the importance of politeness and clarity in communication.

Uploaded by

Elisa Luca Camejo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

SPEAKING TASK:MONOLOGUE

Choose one of the following situations and imagine the teacher is the
person you are going to complaint . In order to help you guiding how to
perform this task I will provide you an example in the following page.
SPEAKING TASK:MONOLOGUE
CONTEXT: I am in the queue of a supermarket and there are
only two cash desks opened. Suddenly, through the louder speak
system, it is said that a new cash desk will open. You must
respect the order in line, but there is someone who has not
understood the message and places himself as the first customer
to pay. I have been waiting for 15' and I am a bit annoyed so, I
complain to him.

Good morning Sir! I am sorry to trouble,


you but you have probably not heard the
message from the loud speaker system
since you are, as everyone else. in a hurry.
On it, it was said, that the access to the
cash desk is strictly the order in the line
and you have just came straight forward
to pay.
I suggest you place yourself at the end of
the queue and wait your turn to come.
Making a complaint: MORE USEFUL LANGUAGE

I'm afraid I have to make a complaint.


I'd like to make a complaint.
I'm sorry to trouble you, but…
I've got a bit of a problem, you see…
I'm sorry to have to say this, but…
Excuse me, there appears/seems to be something wrong (with)…
I’m sorry to say this, but…
I’d like to make a complaint about…
I’m afraid I’d like to complain to you.
Excuse me, but I’m really not happy with…
Excuse me, but there seems to be a problem…
There appears to be something wrong with…
I was really upset when…
I was expecting (something) but…

Giving reasons
This was because…
Unfortunately, this was unavoidable as…
The main reason for this was…

You might also like