Color Controller E-42B

Installation and Service Guide

A guide for service technicians

Replacement parts and specifications

are subject to change.

45116123
09 April 2013
© 2013 Electronics For Imaging

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
any form or by any means for any purpose without express prior written consent from Electronics For Imaging (“EFI”), except
as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a
commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this product. The
documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the
documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the
EFI Software End User License Agreement, which can be found in the “Legal Notices” distributed with this product.
 CONTENTS 3

CONTENTS
INTRODUCTION 9

Document conventions 9

About the E-42B 9

How the E-42B operates 10

Preparing for hardware installation or service procedures 11

Precautions 11
Creating an electrostatic discharge (ESD) safe environment 13

Tools you will need 14

INSTALLING HARDWARE 15

Installation sequence 15

Checking the customer site 16

Copier/Printer readiness 16
Setting customer expectations 17

Unpacking the E-42B 18

Connecting the E-42B 19

Connecting the monitor, keyboard, mouse, and power 19
Connecting to the copier/printer 20

Configuring a static IP address for the E-42B 22

Completing installation and starting up 23

CONTENTS 4

USING THE E-42B 24

Using the E-42B control panel 24

Buttons 25
Activity light 25
E-42B control panel Functions menu 26

Using the copier control panel 27

Main tab 27
PrintMe tab 27
Job List tab 28
Tools tab 28
Scan tab 28
Fiery tab 29
Printable Info menu 30

Network status LEDs 31

Starting, shutting down, restarting, and rebooting 32

REPLACING PARTS 35

Overview 35
E-42B overview diagrams 36

Accessing internal components 40

Shutting down the system 40
Opening the E-42B 43

Removing and replacing boards 48

Printer interface board 48
User interface board assembly 50

Motherboard 53
Motherboard replacement overview 54
Removing the motherboard 55
Replacing the motherboard 59
Verifying new motherboard installation, and transferring options and BIOS information 63
CONTENTS 5

Replacing parts on the motherboard 65

DIMMs 65
CPU 66
Battery 70
Jumpers 71

Fan 72

Power supply 73

Hard disk drive 76

Switch bank assembly 80

DVD drive 84

Restoring and verifying functionality after service 85

SYSTEM SOFTWARE INSTALLATION 87

Before installing system software 87

Changing the factory default language 89

Installing system software 89

System updates 92

Updating E-42B system and user software 92

Before updating the E-42B 92
System Updates 93
Check for Product Updates (Software Downloads Site) 99
About backing up and restoring the E-42B and the system configuration 101
 CONTENTS 6

TROUBLESHOOTING 102

Preliminary on-site checkout 102

Checking external connections 103
Checking internal components 103
Inspecting the system 104
Normal startup sequence 108

Error messages and conditions 109

SPECIFICATIONS 120

Hardware features 120

Physical specifications 120
Networking and connectivity 120
Safety and emissions compliance 121

PREPARING THE COPIER/PRINTER TO CONNECT TO THE E-42B 122

Disabling the GW scanner feature 126

SERVICING THE E-42B WITH FURNITURE 127

Procedures 127

INDEX 137
 LIST OF FIGURES 7

LIST OF FIGURES
F IGURE 1: E-42B functional diagram 10

F IGURE 2: Straight-through and crossover Ethernet cables 20

F IGURE 3: E-42B control panel 24

F IGURE 4: The copier/printer touch panel 27

F IGURE 5: Front and connector panel 36

F IGURE 6: Connector panel and internal side view 37

F IGURE 7: Exploded view of components 38

F IGURE 8: Power and data cable connections 39

F IGURE 9: Removing/replacing the side panels 44

F IGURE 10: Removing/replacing the front panel 45

F IGURE 11: Removing/replacing the top panel 46

F IGURE 12: Diagram of the printer interface board 48

F IGURE 13: Diagram of the user interface board (front and back) 50

F IGURE 14: Removing/replacing the user interface board 51

F IGURE 15: Removing/replacing the UIB buttons 52

F IGURE 16: Motherboard 56

F IGURE 17: CPU cooling assembly 66

F IGURE 18: Removing/replacing the CPU 68

F IGURE 19: Motherboard battery 70

F IGURE 20: Removing the fan 72

 LIST OF FIGURES 8

F IGURE 21: Removing/replacing the power supply 74

F IGURE 22: Removing/replacing the hard disk drive bracket 77

F IGURE 23: Removing/replacing the hard disk drive from/in the hard disk drive bracket 78

F IGURE 24: component sled with switch bank assembly 80

F IGURE 25: Removing/replacing the component sled from the chassis 81

F IGURE 26: Removing/replacing the switch bank assembly 82

F IGURE 27: Removing/replacing the DVD drive 84

F IGURE 28: Normal startup sequence 108

F IGURE 29: Rear central cover [A] ( x 4) 122

F IGURE 30: Controller box cover [B] ( x 4) 123

F IGURE 31: Slot cover [C] 123

F IGURE 32: Attaching the controller board. 124

F IGURE 33: Inserting the key top seal. 125

F IGURE 34: Affixing the decal on the copier/printer. 125

F IGURE 35: E-42B installed on the furniture 127

 INTRODUCTION 9

INTRODUCTION
This document includes information about servicing the E-42B. In this document, the Color
Controller E-42B, is referred to as “the E-42B.”

Document conventions
N OTE : The NOTE format highlights important messages and additional information.

The WARNING icon indicates a warning concerning operations which, if not performed
correctly, may lead to death or injury. To use the E-42B safely, always pay attention to
WARNING icons and messages.

The CAUTION icon indicates a caution concerning operations which, if not performed
correctly, may lead to injury. To use the E-42B safely, always pay attention to CAUTION
icons and messages.

The IMPORTANT icon indicates operational requirements and restrictions. To operate the
E-42B correctly and avoid damage to the E-42B or other property, always pay attention to
IMPORTANT icons and messages.

About the E-42B

The E-42B adds computer connectivity and highly efficient Adobe PostScript 3 color printing
capability to the copier/printer. It is optimized for high-speed network communications,
processing, rasterization, and printing of color and black-and-white pages.

As an integral part of a color printing system, the E-42B enables users to:
• Send images over TCP/IP networks to E-42B-supported devices.
• Spool print jobs and select a printing priority for each job. Users can control spooled print
jobs sent to the E-42B with remote user software running on networked Windows and
Mac OS computers.
• Print color, grayscale, and black-and-white jobs.
• Use the copier/printer as a high-resolution color scanner with Fiery Scan software.
• Use 136 resident fonts (126 Adobe Type 1 PostScript, and 10 TrueType), plus several
Adobe Multiple Master fonts used for font substitution when printing PDF files. Use
Command WorkStation or any third-party LaserWriter downloader, such as the
Adobe Font Downloader, to download additional fonts.
• Use built-in ColorWise color management and NetWise network features.

The E-42B also supports the Microsoft version of Internet Printing Protocol (IPP) for
Windows XP, Windows Vista, Windows Server 2003/2008/2008 R2, Windows 7, and e-mail
printing.
 INTRODUCTION 10

How the E-42B operates

The E-42B enables the customer to use the copier/printer as a high-performance, networked
PostScript color printer and scanner. Users at the customer site can print to the E-42B from
networked Windows computers, Mac OS computers, and UNIX workstations running TCP/
IP.

The motherboard includes an Intel CPU that controls the image data transfer to and from the
motherboard and runs the interpreter. The interpreter rasterizes the page description file and
compresses the image pattern into memory using compression technology.

High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image data
during printing. The E-42B is configured with two 2GB DIMMs, for a total of 4GB of
memory.

External E-42B
devices

Motherboard
User Printer interface
interface CPU PCI-E
board Memory
copier/
DIMM 4 PCI-E x 8 slots printer
x4 signal (not used)
USB Empty
devices North bridge PCI-X
memory (not used)
Dongles DIMM 2 controller PCI-X 133/100
Empty PCI-X
(not used)

Keyboard USB 2.0 (x10)

and mouse
(option)
PCI Graphics Monitor
controller (option)
IDE USB to South bridge
SATA 1

SATA 3

SATA 5

(not used) ATA bridge I/O

controller

Super
I/O HDD
SATA 0

SATA 2

SATA 4

RTC Reset
DVD drive
Upper RJ-45
Networked network copier/printer
computers interface interface
1000BaseT Print & Scan
(Lower RJ-45)
controller BIOS

+3.3/+5/±12V DC
Power supply
PCI bus

AC power

F IGURE 1: E-42B functional diagram

 INTRODUCTION 11

Preparing for hardware installation or service procedures

Before installing or servicing the E-42B, follow general precautions and obtain the correct
tools.

Precautions
Always observe the following general precautions when installing or servicing the E-42B:
• The E-42 weighs approximately 20Kg. Be careful when moving the device.

• Never lift the E-42B by grasping the top panel. The top panel does not support the weight of
the system.
ATTENTION: Ne jamais soulever le serveur d’impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du système.

AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto quest’ultimo non può
sostenere il peso dell’intero sistema.

WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist nicht dafür
ausgelegt, das Gesamtgewicht des Systems zu tragen.

ADVERTENCIA: No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no soporta el peso del
sistema.

ADVERTÊNCIA: Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do sistema.

WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht van het
systeem niet dragen.

• The E-42B contains hazardous moving parts. When servicing the E-42B, keep away from
moving fan blades.

• Avoid pressing the surface of the LCD.

Applying excessive pressure to the LCD window causes it to change color.

• Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the E-42B
display window.

Other solvents, such as water, may damage the polarizer on the display window.
 INTRODUCTION 12

• When connecting or disconnecting the power cord:

– Only use the power cord that shipped with the E-42B or an appropriate replacement
power cord available from an authorized provider.
– Always disconnect the power cord from the E-42B connector panel before opening the
unit and servicing internal components.
– Do not pull on the power cord when unplugging the E-42B. Instead, pull the plug.
– Do not place objects on the power cord. Place the power cord away from foot traffic.
– Do not tamper with or disable the power cord grounding plug.
– Do not use a 3-prong adapter in a 2-hole, ungrounded outlet.
– Do not use an extension cord.
– Do not plug the E-42B into a circuit with heating or refrigeration equipment (including
water dispensers).
– Do not plug the E-42B into a switchable power outlet. This can result in the E-42B
being turned off accidentally.
• Never set any liquid on or near the E-42B or the copier/printer. If liquid is spilled into the
E-42B or the copier/printer, disconnect the power cord immediately.

• Do not attempt to open the power supply, DVD drive, or hard disk drive.

• Handle the E-42B LCD window with care.

If the E-42B LCD window breaks and the liquid crystal inside leaks out, avoid contact. If you
come in contact with the liquid crystal, immediately wash it off your skin with soap and
water.
• Use care when handling parts of the E-42B, as some edges on the unit may be sharp.

• Do not install third-party applications onto the E-42B. Third-party applications are not
supported and can cause system problems. Although virus scans are permitted on the E-42B,
antivirus software should not be loaded in memory-resident mode.

• Do not change the Windows operating system software preference settings.

Depending on the changes made, the E-42B may become unstable or even unusable. If this
occurs, we recommend that you reinstall the E-42B System Software, which reliably restores
the Windows operating system software to its factory defaults.
• Never alter an existing network without permission.

The E-42B will probably be connected to an existing Local Area Network (LAN) based on
Ethernet hardware. The network is the link between the customer’s computer, existing laser
printers, and other prepress equipment. Never disturb the LAN by breaking or making a
network connection, altering termination, installing or removing networking hardware or
software, or shutting down networked devices without the knowledge and explicit permission
of the system or network administrator or shop supervisor.
 INTRODUCTION 13

• Unless you are the network administrator, never assign an IP address in E-42B Network Setup.

In a DHCP environment, the system assigns the IP address automatically. In a non-DHCP

environment, enter only the IP address that has been assigned by the network administrator.
Only the network administrator should assign an IP address to a network device. Assigning
the E-42B an incorrect IP address may cause unpredictable errors on any or all devices
connected to the network.

Creating an electrostatic discharge (ESD) safe environment

• Follow standard ESD precautions while working on the internal components of the E-42B.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area
around the copier/printer and the E-42B is static-free. Carpeting, leather-soled shoes,
synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000
volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding
strap, grounded at the same place as the antistatic mat. If that is not possible, do the
following:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you unpack the E-42B from the carton for the first time, touch a metal area of the
copier/printer to discharge the static on your body.
• Before you remove any of the E-42B panels and handle internal components, touch a
metal part of the E-42B.
• Leave new electronic components inside their antistatic bags until you are ready to install
them. When you remove components from an antistatic bag, place them on a grounded
antistatic surface, component-side up.
• When you remove an electronic component, place it in an antistatic bag immediately.
Do not walk across a carpet or vinyl floor while carrying an unprotected board.
• During service to the motherboard, avoid using excessive force and always place the
motherboard on a grounded, non-metallic, antistatic surface. Never allow any metal to
touch the solder contacts on the underside of the motherboard, especially beneath the
battery socket. Improper handling can short circuit and permanently damage the
motherboard.
• Handle printed circuit boards by their opposing edges only and avoid touching the contacts
on the edge of the board.

Power supply cord notice

The power supply cord is used as the main disconnect device. Ensure that the power outlet is
located/installed near the equipment and is easily accessible.
 INTRODUCTION 14

Lithium battery notice

There is a danger of explosion if the battery is replaced with an incorrect type. Replace a
battery only with the same type recommended by the manufacturer. Dispose of used batteries
according to local regulations.

Short circuit protection

This product relies on the building’s installation for short-circuit (overcurrent) protection.
Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A
international) is used on the phase conductors (all current-carrying conductors).

Tools you will need

To install or service the E-42B, you will need the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
• Needlenose pliers
• E-42B documentation, including the customer media pack and any related
service bulletins

Avoid touching magnetic tools to storage media such as hard disk drives. Contact between
magnetic tools and magnetic storage media may result in data corruption.
 INSTALLING HARDWARE 15

INSTALLING HARDWARE
Installation problems are easier to avoid and diagnose if you proceed from the component to
the system level and verify functionality at each stage. The following procedure should take
place:
• Preparing for hardware installation or service procedures (see page 15)
• Installation sequence (see page 15)
• Checking the customer site (see page 16)
• Unpacking the E-42B (see page 18)
• Installing the E-42B and connecting it to the copier/printer and the network (see page 19)
• Completing the installation (see page 23)
– Print a Test Page and a Configuration page.
– If the E-42B requires a static IP address (for example, in a non-DHCP network
environment), work with the network administrator to configure it
as described on page 22.
– Remind the site administrator to install the current user software on networked
computers that print to the E-42B (see Printing and Utilities, which are part of the user
documentation set.

Installation sequence
Because the E-42B is a node on the customer’s computer network, make sure that you
coordinate your scheduled installation with the network administrator at the customer site.
For Network Setup information, refer the network administrator to Configuration and Setup,
which is part of the user documentation set.

N OTE : You can change the default language that is preinstalled at the factory using the
Configure tool available through Command WorkStation and WebTools. Start Configure,
choose Server > General > Choose Server Language, and then click Apply. It takes up to three
minutes to change languages.
1 Check installation requirements and verify site conditions.

If possible, obtain verification that the network is operational (see page 16).
2 Unpack the E-42B (see page 18).

3 Connect the monitor, keyboard, mouse, and furniture to the E-42B if applicable.

For more information on setting up the fainter, see Furniture, 19-inch Monitor, Keyboard, and
Mouse for PRO Series.
4 Connect the interface cables (see page 20).

• Network cable (upper RJ-45)

 INSTALLING HARDWARE 16

• Ethernet crossover cable (lower RJ-45)

5 (Optional) If the E-42B requires a static IP address (for example, in a non-DHCP network
environment), work with the network administrator to configure it (see page 22).

6 Complete the installation (see page 23).

Remind site administrator to install current user software on networked computers that print
to the E-42B (see Printing and Utilities, which are part of the user documentation set).

Checking the customer site

Before you install the E-42B, check site conditions and inform the customer of any
installation requirements.

Copier/Printer readiness
• Is the copier/printer configured for use with the E-42B? (For the proper settings, see the
documentation that accompanies the copier/printer.)

• Is space available near the copier/printer for the E-42B and the furniture?

Make sure that adequate space is available for the E-42B and the furniture. Allow enough
space at the connector panel for the cables to route easily and at the side panel so that the
E-42B does not interfere with use of or service to the copier/printer (such as clearing a paper
jam). You may need to move the copier/printer away from the wall so that the interface
connectors are accessible.

20cm+ (8in.)
Connector panel of the E-42B and furniture

80cm+ (32in.)
Side panel of the E-42B and furniture
20cm+ (8in.)

80cm+ (32in.)

E-42B and furniture

• Does the copier/printer require service or adjustments?

Print the copier/printer Test Page before you install the E-42B.
If the image indicates that the copier/printer needs adjustment, inform the customer.
After getting approval, complete the necessary copier/printer service.
 INSTALLING HARDWARE 17

Power
• Is a dedicated, grounded electrical outlet for the E-42B available near the copier/printer?

Locate the grounded electrical outlet that will supply power to the E-42B. Do not run the
E-42B and the copier/printer on the same circuit. If the customer has provided one, use a
surge suppressor for the E-42B.

Network
• Make sure that the network is available at the time set for installation.

• Verify with the network administrator that the network is functioning before you attach the
E-42B.

• Make sure that the configuration requirements specified in Configuration Guide

(which is part of the user documentation set) have been met for remote computers and
the network.

Setting customer expectations

When the site is ready, installation of the E-42B takes about one hour. Inform the customer of
the following:
• Some nodes on the network may be unavailable for up to one hour.
• The copier/printer may be unavailable for up to one hour.
• The network administrator must be available during the installation for network
connectivity.
Equipment downtime and impact on the network can be minimized if the network
administrator installs a network connector for the E-42B and confirms network
functionality with the connector in place before the date scheduled for the E-42B
installation.
• The network administrator must make a networked computer available during the
installation. The appropriate software must be installed in advance. Documentation for
the networked computer and network operating software should be available.
• The network administrator must install the user software shipped with the E-42B onto
networked Windows and Mac OS computers that print to the E-42B (user documentation
is also included).

N OTE : This document covers hardware installation and service and provides general
information about connecting the E-42B to the customer’s network. Network Setup and
configuration information exceeds the scope of this document. For Network Setup and
configuration information, refer the network administrator to Configuration and Setup, which
is part of the user documentation set.
 INSTALLING HARDWARE 18

Unpacking the E-42B

The E-42B is assembled and shipped from the factory with all necessary cables (except the
network cable) and documentation.
• The E-42 weighs approximately 20Kg. Be careful when moving the device.

• Never lift the E-42B by grasping the top panel. The top panel does not support the weight of
the system.
AVERTISSEMENT: Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le
poids du système.

AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto
quest'ultimo non può sostenere il peso dell'intero sistema.

WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist
nicht dafür ausgelegt, das Gesamtgewicht des Systems zu tragen.

ADVERTENCIA: No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no
soporta el peso del sistema.

AVISO: Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do sistema.

WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht
van het systeem niet dragen.

TO UNPACK THE E-42B

1 Open the box and remove the packing material.

Save the original boxes and packing material, in case you need to transport the E-42B at a
later date.
2 Remove the contents from the top container. Inspect the contents for visible damage.

3 Set aside the remaining components from the top container.

4 Remove the top container and any packing material.

5 Carefully lift the E-42B out of the box.

If you notice shipping damage to any component, save the shipping container, in case the
carrier needs to see it. Call the carrier immediately to report the damage and file a claim.
6 Give the media pack to the customer or network administrator.

Let the customer or network administrator know that in order to take full advantage of the
E-42B, the user software must be installed on computers that will print to the E-42B.
 INSTALLING HARDWARE 19

Connecting the E-42B

You are now ready to make the following connections:
• Monitor, keyboard, and mouse
• Power cable connection
• Network cable connection
• Ethernet crossover cable connection

For more information on connecting cables, see page 35.

Connecting the monitor, keyboard, mouse, and power

Before using the E-42B, connect the monitor, keyboard, mouse, and power to the E-42B if
applicable.

TO CONNECT THE MONITOR, KEYBOARD, MOUSE, AND POWER

N OTE : For detailed information about the monitor, keyboard, and mouse, see the
documentation that accompanies those products.
1 Make sure that the E-42B is installed in the furniture and that the monitor is securely
attached to the top of the E-42B.

For more information, see the assembly instructions that accompany the furniture.
2 Place the keyboard in the keyboard tray on the underside of the furniture table top. Place the
mouse on the table top.

3 Connect the keyboard and mouse cables to the USB ports on the E-42B connector panel.

4 If the monitor DVI cable is not already attached to the monitor, attach it according to the
instructions provided with the monitor. Connect the other end of the cable to the monitor
DVI port on the back of the E-42B.

Depending on your E-42B, the configuration of the DVI port may vary.

N OTE : The VGA cable provided with the monitor is not used.
5 Connect the monitor power cable to the back of the monitor (some monitors may already
have this cable attached). Connect the other end of the cable to a wall outlet.

Be sure to use the appropriate power cable for your regional outlet type.
6 Connect the recessed end of the E-42B power cable to the power connector to the E-42B
connector panel. Connect the other end of the cable to a wall outlet.
 INSTALLING HARDWARE 20

Connecting to the copier/printer

Connect the E-42B to the copier/printer to enable print and network connectivity.

TO CONNECT TO THE COPIER/PRINTER

1 Make sure that the E-42B and the copier/printer are powered off.

2 Connect the Ethernet crossover cable to the lower RJ-45 port on the E-42B and the copier/
printer.

N OTE : The straight-through network cable at the customer site and the scan crossover cable
included with the E-42B look similar, but are not interchangeable. Make sure that you
connect the scan crossover cable to the lower RJ-45 port on the E-42B connector panel.

Align cables side by side

and examine wires.

Straight-through cable:
wire arrangements are
identical on both connectors

1 2 3 4 = 1 2 3 4

Crossover cable:
wire arrangements
are different

F IGURE 2: Straight-through and crossover Ethernet cables

 INSTALLING HARDWARE 21

TO CONNECT TO THE NETWORK

1 Make sure that the E-42B is powered off.

2 Make sure that the network cable is connected to the customer site network.

3 Connect the network cable to the upper RJ-45 network port on the back of the E-42B.

The E-42B provides twisted pair connectivity to an Ethernet network. When the network
cable is connected, the Ethernet interface automatically detects the speed of the network
environment. Depending on your network speed, the following unshielded twisted pair
(UTP) network cables are supported:
• 10BaseT: Category 3 or higher
• 100BaseTX: Category 5 or higher (4-pair/8-wire, short-length)
• 1000BaseT: Category 5e or higher (4-pair/8-wire, short-length)

After power on, the network administrator should perform Network Setup, verify the network
connection, verify that the E-42B appears in the list of printers, and then print a few test
documents from a networked computer that will use the E-42B. For more information, see
Configuration Guide, which is part of the user documentation set.

N OTE : The straight-through network cable at the customer site and the scan crossover cable
included with the E-42B look similar, but are not interchangeable. Make sure that you
connect the network cable to the upper RJ-45 port on the E-42B connector panel (see
page 35).
 INSTALLING HARDWARE 22

Configuring a static IP address for the E-42B

If the customer requires the E-42B to be configured with a static IP address (for example, in a
non-DHCP network environment), obtain a valid static IP address from the network
administrator and configure the E-42B as described in the following procedure.

TO CONFIGURE A STATIC IP ADDRESS FOR THE E-42B

1 Press the “fierydriven®” button on the copier/printer and make sure that Idle appears on the
copier/printer touch panel (see page 27).

2 Press the Fiery tab.

3 Press Setup.

4 On the Login screen, press Password. Enter Fiery.1. Press OK.

Type Fiery.1 exactly as shown. The password is case-sensitive; for example, fiery.1 will not
work.
5 On the Setup screen, do the following:

• Press WINS. If enabled (yellow), press Use WINS to disable this feature. Press Save.
• Press DNS. If enabled (yellow), press Get DNS address automatically to disable this
feature. Press Save.
• Press IP Address. Enter an IP address. Press Save.
• Press IPv4 Address. Press Manual Configuration.
6 On the Manual Configuration screen, do the following:

• In the IP Address field, enter an IPv4 address. Press OK.

• In the Subnet Mask field, enter a subnet mask IP address. Press OK.
• In the Default gateway field, enter a default gateway IP address. Press OK.
• When done, press Save. Press Go Back.
7 On the Setup screen, press Exit Setup.

8 Press Reboot Now.

 INSTALLING HARDWARE 23

Completing installation and starting up

To finish the installation of the E-42B at the customer site, make sure to do the following:
1 Make sure that the copier/printer is powered on.

2 Power on the E-42B (see page 32).

Make sure that the power cord is attached and that the power switch on the connector panel is
in the ON position. Press the power button on the front panel once and release the button.
The power supply automatically senses the correct voltage.
3 Wait for the system to power on and for the E-42B Info screen to reach Idle.

N OTE : If the message “Check power and cable” displays on the copier/printer copier control
panel, verify that the copier/printer interface cable is connected correctly to the copier/printer
and the E-42B.
4 Perform any required system software upgrades.

For instructions, see the documentation that accompanies the E-42B service upgrade.
Updates to Fiery Server Software may be available for the E-42B from a variety of sources (for
example, System Updates (see page 92), patches provided on CD, or patches downloaded by
the customer).

Windows operating system updates should be obtained from Microsoft directly. Because such
updates are available directly from Microsoft, EFI does not maintain or provide them via the
System Updates feature.
5 Print a Test Page and a Configuration page and ask the customer to verify the output.

6 If the E-42B requires a static IP address (for example, in a non-DHCP network environment),
work with the network administrator to configure it as described on page 22.

7 Change the factory default language, if needed.

For more information on changing the factory default language, see page 89.
8 Ask the network administrator to perform Setup and to print some test documents over
the network.

9 Store the output and the current Configuration page(s) near the copier/printer.

10 Inform the site administrator that the E-42B user software must be installed on networked
computers that print to the E-42B.

11 Ask the site administrator to make sure that all media (DVDs and/or CDs) shipped with the
E-42B is stored in a safe location, accessible to you.
 USING THE E-42B 24

USING THE E-42B

Three main user interfaces are available for the E-42B:
• The control panel on the front of the E-42B
• The copier/printer touch panel (see page 27)
• The Fiery Advanced Controller Interface (FACI), which includes a monitor, keyboard, and
mouse.

Using the E-42B control panel

The control panel on the front of the E-42B allows you to do the following:
• Eject CDs and DVDs (a hardware eject button is also provided below the disc slot)
• Replace the motherboard (when the motherboard replacement dongle is inserted into a
USB port)
• View the IP address of the E-42B
• Shut down, restart, or reboot the E-42B (see page 32).

N OTE : You can also shut down and restart the E-42B through the copier/printer touch panel
(see page 27).
• Interact with the E-42B during software installation (see page 87)
• Run certain diagnostics
.

Activity light Display window

First
Up button
Menu button Line selection buttons
Down button
Fourth

F IGURE 3: E-42B control panel

 USING THE E-42B 25

Buttons
Line selection Use the four line selection buttons on the right side of the control panel to
buttons select the command displayed on the corresponding line of the LCD
display.
Up and Down Use to scroll to different screens in multi-screen lists or prompts.
buttons
Menu button Press to view the Eject CD/DVD, IP Address, Restart Server, Shut Down
System, and Reboot System options.

Activity light
The activity light on the E-42B control panel indicates current E-42B activity. If the light is:
Flashing amber The E-42B is starting up and the BIOS has established communication
with the User Interface Board (UIB).
Flashing green The E-42B is continuing startup and the Windows operating system has
established communication with the UIB.
Solid green The E-42B is powered on and is in the Idle state.
Solid amber The E-42B is powered off, but the printer interface cable is plugged into
the power source. The control panel LCD continues to draw power when
the E-42B is off.
Flashing or An error has caused printing to be disabled.
solid red
No light The E-42B is powered off and the printer interface cable is not connected
to a power source.
 USING THE E-42B 26

E-42B control panel Functions menu

The following options are available from the E-42B Functions menu:
• MB Replacement: Allows you to transfer any options stored in the hard disk drive of the
E-42B into a new motherboard.

N OTE : The MB Replacement option appears only when you insert the motherboard
replacement dongle into a USB port.
• Eject CD/DVD: Allows you to eject media from the DVD drive. Media is also automatically
ejected whenever the E-42B is restarted, shut down, or rebooted. A hardware eject button
is also located below the disc slot.
• IP Address: Displays the current IP address of the E-42B.
• Restart Server: Includes options to Restart (soft reset) or Reboot (hard reset) the E-42B.
Selecting Restart resets the E-42B server software, but does not reboot the entire system.
Selecting Reboot shuts down all E-42B activity and reboots the system. When you select
Restart or Reboot, network access to the E-42B is temporarily interrupted and all currently
processing jobs are aborted and may be lost.
• Shut Down Server: Shuts down all E-42B server software and powers off the system. Always
select this option to power off the system.

N OTE : Avoid using the reset button on the front panel, as doing so may cause the system to
operate unpredictably. Use the reset button on the front of the E-42B only if the system is
unresponsive to keyboard or mouse actions.
 USING THE E-42B 27

Using the copier control panel

The “fierydriven®” area of the copier/printer touch panel allows you to interact with the
E-42B from the copier/printer. The menus provide access to many of the same options
available from Command WorkStation.

Main PrintMe Job List Tools Scan Login

Idle
Waiting Jobs: Printed Jobs:

Document 3 Document 1
Document 4 Document 2

Paper Tray Status:

Suspend Printing

F IGURE 4: The copier/printer touch panel

Main tab
The Main tab is displayed as the starting point. It summarizes waiting and printed jobs and
displays paper tray status and other information.

Suspend Printing Suspend print activity between the E-42B and the copier/printer. Use this command to
interrupt the current E-42B job, for example, to perform maintenance tasks. Jobs continue
to process on the E-42B. After you complete maintenance tasks, choose Resume Printing to
continue printing jobs from the E-42B.
Resume Printing Resume print activity between the copier/printer and the E-42B after you select Suspend
Printing.

PrintMe tab
The PrintMe tab allows you to submit print jobs using Document IDs if you have a PrintMe
subscription. For more information, see Printing Guide.

N OTE : PrintMe cloud printing must be enabled in Configure for the PrintMe tab to display in
the menu.
 USING THE E-42B 28

Job List tab

The Job List tab on the copier/printer touch panel provides access to jobs according to the
status of the job, similar to the Active and Printed Jobs windows in Command WorkStation.
The lists are as follows:

Active Jobs currently waiting to print.

Held Held jobs.
Printed Printed jobs.
Secure Allows you to log on to display secure print jobs.

To change from one list to another, press the desired tab at the bottom of the copier control
panel.

On each of these lists, you can scroll up and down one line at a time, or advance to the top or
bottom of the job list. Select a job, and choose the appropriate button to Print, Print and
Hold, Delete, or display the Properties of the job. On the Properties tab, you can change the
number of copies, but not any other job properties.

Tools tab
The Tools tab allows you to perform tray alignment and calibration.

Tray Alignment Adjust the placement of text and images on a page so that they are correctly aligned on the
sheet of paper and both sides of a duplex sheet have the exact same alignment. For more
information about this function, see Utilities.
Calibration Calibrate the E-42B using ColorCal. For more information, see Color Printing.

Scan tab
The Scan tab allows you to scan documents. For more information, see Utilities.
 USING THE E-42B 29

Fiery tab
The Fiery tab provides access to many of the same features available through Command
WorkStation.

Fiery Info Displays information about the current configuration of the E-42B.
Printable Info Allows you to print these system pages from the E-42B:

PS Test Page/PCL Test Page: Confirms that the E-42B is properly connected to the copier/
printer, and provides color and grayscale samples to troubleshoot problems with the copier/
printer or the E-42B. Settings on the Test Page may include: Server Name, color settings,
printer model, and date and time the Test Page was printed.

PS Font List/PCL Font List: Prints a list of all fonts currently on the E-42B hard disk.

Configuration: Provides general information about the hardware and software configuration
of the E-42B, the current settings for Setup, the current calibration, the IP address of the
E-42B, and a log of system updates.

Color Charts: Prints samples of the RGB, CMY, and PANTONE colors available from the
E-42B.

Custom Paper Instructions: Provides the instructions for setting up custom paper entry.

Calibration Instructions: Prints the information on how to perform the calibration.

Job Log: Prints a log of the last 55 jobs.

E-mail Log: Prints a log listing recent e-mail activity.

FTP Log: Prints a log listing recent FTP activity.

N OTE : To print the E-mail or FTP log, you must first enable the appropriate service.

Setup Enter the Setup menu and change Setup option settings.

Clear Job Log Clears the job log from the E-42B.
Run Diagnostics To troubleshoot printer interface or e-mail printing issues, choose this menu.
Clear Server Clear all jobs in all server queues, as well as all jobs archived on the E-42B hard disk, the
index of archived jobs (in the Archive window), all FreeForm masters, and the index of
FreeForm masters (in the FreeForm window). Consult with your administrator or operator
before choosing Clear Server.
 USING THE E-42B 30

Restart Fiery Shut down all E-42B activity in the correct manner and then restart. The following options
are available from the submenu that appears:

Restart Fiery Service: Resets the server software but does not reboot the entire system.
Network access to the E-42B is temporarily interrupted and all currently processing jobs are
aborted and may be lost.

Restart System: Shuts down and then reboots the E-42B. Network access to the E-42B is
terminated and all currently processing jobs are aborted and may be lost.

Shut Down: Shuts down all E-42B activity properly.

Printable Info menu

This section describes how to print pages such as the Test Page and Configuration page from
the Printable Info menu (described on page 29). The Printable Info menu is accessed through
the Fiery tab (see page 29).

Printing the Configuration page can be helpful during installation, Setup, and service. After
installing the E-42B (including connecting to the network), and before default settings are
changed in Run Setup, you can obtain a record of the defaults by printing the Configuration
page.

Before you perform any service procedure, you should print the E-42B Configuration page, if
possible, so you are prepared to return the settings to their former configuration, if necessary.
Printing the Test Page indicates that the E-42B is functional and that the connection between
the E-42B and the copier/printer is working.

TO PRINT A PAGE FROM THE PRINTABLE INFO MENU

1 If it is not powered on already, power on the copier/printer and allow it to warm up.

2 If it is not powered on already, power on the E-42B using the power button on the front panel
and allow it to start up completely (approximately three minutes).

3 Make sure that Idle appears on the Fiery Main menu.

If Busy or Printing appears, the E-42B is processing and you must wait until Idle appears.
4 Touch the Fiery tab.

5 Touch Printable Info and then select the page that you want to print.

The E-42B sends the selected page(s) to the copier/printer.

6 If you printed the Test Page, examine the quality of the page.

If the Test Page prints, you know the E-42B is functional and the connection between the
E-42B and the copier/printer is working. If the Test Page fails to print, look up printing
problems in the Troubleshooting table on page 117.
When you examine the Test Page, keep in mind the following:
 USING THE E-42B 31

• All color patches should be visible, even though they may be very faint in the 5% and 2%
range.
• Each color’s patch set should show uniform gradation from patch to patch as the color
lightens from 100% to 0%.
Poor image or color quality may indicate a need to calibrate the system or service the copier/
printer. Information on the Test Page includes the date and time of the last calibration, so the
Test Page can be kept for future reference. For more information, look up printing problems
on page 117, or see Color Printing from the user documentation set.

Network status LEDs

Two LEDs next to the Ethernet connector indicate the network speed. When a data transfer
occurs between the E-42B and the network, the appropriate LED(s) blink to indicate network
activity. For additional network information, see Configuration and Setup, which is part of the
user documentation set.

Network link speed LED 1 LED 2

LED 2
10 Megabits/second Off Green
100 Megabits/second Green Green
LED 1 1000 Megabits/second Amber Green
Ethernet network port
(Upper RJ-45)

N OTE : Network connectivity is supported only through the upper RJ-45 port on the E-42B
connector panel. The lower port is the scan interface. The network and scan cables look
similar, but are not interchangeable. Make sure not to swap the cables. (For the correct
connections, see page 35).
 USING THE E-42B 32

Starting, shutting down, restarting, and rebooting

The customer will generally leave the E-42B on all of the time. Remember that when the
E-42B is powered off, network access to the copier/printer is interrupted. Power off the E-42B
when you need to service it and before you remove or attach any cables to it.

N OTE : Use the reset button on the front of the E-42B only if the system is unresponsive to
keyboard or mouse actions.

TO START THE E-42B

1 Make sure that the power cable is attached and that the power switch is in the ON position.

2 Make sure that the power cable is attached and that the power switch is in the ON
position (|).

3 Press the power button on the front panel.

4 Press the power button ( )on the front panel.

5 Check the Activity light on the control panel.

The power supply automatically senses the correct voltage. Allow startup to proceed without
interruption. Do not press any buttons on the control panel while the system is starting.
 USING THE E-42B 33

TO SHUT DOWN, RESTART, OR REBOOT FROM THE E-42B CONTROL PANEL

N OTE : Notify the network administrator before you remove the E-42B from the network.
1 Make sure that the E-42B is not receiving, processing, or printing any jobs.

If Printing appears on the control panel, the E-42B is processing. You must wait until the
system finishes and reaches Idle before restarting or shutting down.
If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the shutdown procedure.
2 If the logo screen is displayed, press the Menu button once to display the Functions menu.

Menu button

Server name

This logo screen indicates that the E-42B is Idle.

3 Make a selection:

• To restart or reboot the E-42B, select Restart Server. A submenu displays allowing you to
select Restart Server, Reboot System, or Cancel.
• To shut down the E-42B immediately, select Shut Down System.
Eject CD/DVD Restart Server
Displays a submenu
IP Address Reboot System
Restart Server Cancel
Shut Down System
Server name Server Name
Immediately shuts down
the E-42B

N OTE : Use the reset button on the front of the E-42B only if the system is unresponsive to
keyboard or mouse actions.

Allow the system to shut down and power off or restart.

If you selected Restart Server, you may need to wait 1 minute or more for the server software
to restart.
Before accessing internal components following a shutdown, make sure that all cables are
disconnected from the back of the E-42B.
 USING THE E-42B 34

TO SHUT DOWN, RESTART, OR REBOOT FROM THE COPIER/PRINTER TOUCH PANEL

N OTE : Notify the network administrator before you remove the E-42B from the network.
1 Make sure that the E-42B is not receiving, processing, or printing any jobs.

If Printing appears on the control panel, the E-42B is processing. You must wait until the
system finishes and reaches Idle before restarting or shutting down.
If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the shutdown procedure.
2 Press the “fierydriven®” button on the copier/printer and make sure that Idle appears on the
copier/printer touch panel (see page 27).

If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the shutdown procedure.

N OTE : Notify the network administrator before you remove the E-42B from the network.
3 Press the Fiery tab.

4 Press Restart Fiery.

5 At the next screen, select one of the following options:

• Restart Fiery Service (soft reset)—Resets the E-42B server software but does not reboot
the entire system. Network access to the E-42B is temporarily interrupted and all currently
processing jobs are aborted and may be lost. If you choose this option, you may need to
wait 1 minute or more for the server software to reset.
• Reboot System (hard reset)—Shuts down all E-42B activity properly and then reboots.
Network access to the E-42B is temporarily interrupted and all currently processing jobs
are aborted and may be lost.
• Shut Down—Shuts down all E-42B server software and powers off the system. You should
always select this option when you want to power off the system. Network access to the
E-42B is terminated and all currently processing jobs are aborted and may be lost.

N OTE : Use the reset button on the front of the E-42B only if the system is unresponsive to
keyboard or mouse actions.
6 Press OK.

Before accessing internal components, make sure that all cables are disconnected from the
back of the E-42B.
 REPLACING PARTS 35

REPLACING PARTS
Generally, the E-42B requires no regular service or maintenance. Use the procedures in this
chapter to inspect, remove, reseat, and replace major hardware components, as well as install
system software.

Overview
This chapter includes information about servicing the following components:
• Boards and cables
• Motherboard components (DIMMs, CPU, CMOS, jumpers, and battery)
• Fans
• Power supply
• Hard disk drive
• DVD drive

Replacement parts are available from your authorized service representative. The terms
“replace” and “replacing” are used throughout this document to refer to the reinstallation of
existing components. Install new components only when necessary. If you determine that a
component that you have removed is not faulty, reinstall it.

N OTE : Replacement parts and specifications are subject to change. Install the correct parts as
directed by your service/support center.

When performing the service procedures described in this chapter, follow the precautions
listed on page 11.

The tools required to service the E-42B are listed on page 14.
 REPLACING PARTS 36

E-42B overview diagrams

Control panel

DVD drive
Power connector
Power button
USB ports Power switch
Reset button |: Power On
O: Power Off
Eject button
N OTE : Use the Network port (RJ-45)
reset button VGA port
only if the DVI port
system is Printer interface (RJ-45):
unresponsive to Ethernet crossover cable
USB ports (x2)
keyboard or
mouse actions. USB ports (x2)

Front panel Connector panel

F IGURE 5: Front and connector panel

 REPLACING PARTS 37

1
11 12
10

2
3 13
4
5 9
6 14
7

15

16

Key

1 Power connector 7 USB ports (x2) 13 Removable drive (option)

2 Network port 8 Printer interface board 14 Hard disk drive in bracket
3 DVI port (for option monitor) 9 CPU cooling assembly 15 Motherboard
4 VGA port 10 Power supply 16 Front fan
5 Scan port 11 DIMM slots
6 USB ports (x2) 12 DVD drive

N OTE : Cables, UIB, and front panel USB ports are not shown.

F IGURE 6: Connector panel and internal side view

 REPLACING PARTS 38

12

13
14 16

15
10

11 17
19
8 9
18
21
7
20
5
22
6
4

24
2

i 23
1
Key

1 Top panel plug 8 Upper faceplate 15 CPU cooling assembly

2 Top panel 9 UIB cable 16 Printer interface board
3 User interface board (UIB) 10 Hard disk drive bracket 17 DIMMs
(The UIB buttons are not included in 11 Hard disk drive 18 Battery
the user interface board spare kit.)
12 Side panel (left) 19 CPU
4 Component sled
13 Hard disk drive data cables 20 Motherboard
5 Switch bank assembly
14 DVD drive power/data combination cable 21 Fan
6 DVD drive
22 Chassis
7 Front panel
23 Power supply
24 Side panel (right)

F IGURE 7: Exploded view of components

 REPLACING PARTS 39

1d

7
3

6
5 4 2

1c 1a

1b

N OTE : Power supply, DIMMs, and

printer interface are not shown.

Cable key From To

1. Power supply cable Power supply a. CPU power connector (PW1)

b. Motherboard power connector (PW2)
c. DVD drive power connector (combined with data)
d. Hard disk drive power connector

2. Front panel USB port cables Front panel Motherboard connectors J22, J35 (see detail above)

3. UIB cable User interface board Motherboard connector J38 (see detail above)

4. Power and reset cables Front panel Motherboard connector JP4 (see detail above)

5. Speaker cable Front panel Motherboard connector J40 (see detail above)

6. Front panel fan cable Front panel fan Motherboard connector FAN 4 (see detail above)

7. DVD drive power/data combo cable DVD drive Motherboard connector SATA 0 (see detail above)

8. Hard disk drive (HDD) data cable Hard disk drive (HDD) Motherboard connector SATA 1 (see detail above)

9. CPU fan cable CPU fan Motherboard connector FAN 1 (If present, keep the
cable cover on the CPU fan cable.)

F IGURE 8: Power and data cable connections

 REPLACING PARTS 40

Accessing internal components

Shut down and open the E-42B when you need to inspect or service internal components.

For more information on how to shut down the E-42B, see page 32.

Shutting down the system

You can shut down the E-42B from the E-42B control panel or the copier/printer touch
panel. When shutting down the E-42B, do the following:
• Remove the power cable from the connector panel before removing or connecting
interface cables or accessing the internal components.
• Remember that when the E-42B is powered off, network access to the copier/printer is
interrupted. Always obtain permission from the network administrator before you take the
E-42B off the network.
• If you are cycling power, wait at least 10 seconds before powering back on.
• If you are unable to shut down the E-42B through the control panel or the copier/printer
touch panel, power off by holding down the power button on the front of the E-42B for
up to eight seconds.
• Using the reset button may cause the system to operate unpredictably. Use the reset button
on the front of the E-42B only if the system is unresponsive to keyboard or mouse actions.
 REPLACING PARTS 41

TO SHUT DOWN FROM THE E-42B CONTROL PANEL

N OTE : Notify the network administrator before you remove the E-42B from the network.
1 Make sure that the E-42B is not receiving, processing, or printing any jobs.

If Printing appears on the copier control panel, the E-42B is processing. You must wait until
the system finishes and reaches Idle before restarting or shutting down.
If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the shutdown procedure.
2 If the logo screen is displayed, press the Menu button once to display the Functions menu.

Menu button

Server name

This logo screen indicates that the E-42B is Idle.

3 Select Shut Down System.

Eject CD/DVD
IP Address
Restart Server
Shut Down System Immediately shuts down
Server name the E-42B

N OTE : Use the reset button on the front of the E-42B only if the system is unresponsive to
keyboard or mouse actions.

Allow the system to shut down and power off.

Before accessing internal components following a shutdown, make sure that all cables are
disconnected from the back of the E-42B.
 REPLACING PARTS 42

TO SHUT DOWN FROM THE COPIER/PRINTER TOUCH PANEL

N OTE : Notify the network administrator before you remove the E-42B from the network.
1 Press the “fierydriven®” button on the copier/printer touch panel (see page 27).

2 Make sure that the E-42B is not receiving, processing, or printing any jobs.

If Printing appears on the touch panel, the E-42B is processing. You must wait until the
system finishes and reaches Idle before restarting or shutting down.
If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the shutdown procedure.
3 On the copier/printer touch panel, press the Fiery tab and then press Restart Fiery.

4 At the next screen, select Shut Down and press OK:

Before accessing internal components, make sure that all cables are disconnected from the
back of the E-42B.
 REPLACING PARTS 43

Opening the E-42B

To service internal components, open the E-42B as described in the following procedure.
• The E-42 weighs approximately 20Kg. Be careful when moving the device.

• Never lift the E-42B by grasping the top panel. The top panel does not support the weight of
the system.
AVERTISSEMENT: Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le
poids du système.

AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto
quest'ultimo non può sostenere il peso dell'intero sistema.

WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist
nicht dafür ausgelegt, das Gesamtgewicht des Systems zu tragen.

ADVERTENCIA: No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no
soporta el peso del sistema.

AVISO: Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do sistema.

WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht
van het systeem niet dragen.

TO OPEN THE E-42B

1 Shut down the E-42B (see page 40).

2 Remove all cables from the back of the E-42B.

3 Remove the E-42B from the furniture (see page 44).

4 Remove all panels necessary to access the component that you need to service.

For guidelines on which panels to remove, see the service procedure for the component that
you want to access.

N OTE : When removing multiple panels from the E-42B, use the following order:
• Left panel (see page 44)
• Right panel (see page 44)
• Front panel (see page 45)
• Top panel (see page 46)

N OTE : When replacing panels, reverse the order.

5 Place the E-42B on a flat surface. Attach an ESD wrist strap before handling internal parts
(see page 13).

6 Carefully position the E-42B so that it is resting on its side and the internal components are
facing up.

Place removed components on a grounded, antistatic surface.

 REPLACING PARTS 44

TO REMOVE AND REPLACE THE LEFT OR RIGHT PANEL

1 Remove the screws that secure the panel to the back of the chassis.

Set aside the screws so that you can replace them later.
2 Pull the back edge of the panel away from the chassis and lift the panel off the chassis.

Pivot post inside chassis

Right side panel

Left side panel

F IGURE 9: Removing/replacing the side panels

3 To replace the panel, fit the front edge of the panel on the pivot post in the chassis.

4 Rotate the panel closed against the back of the chassis and replace the screws that you
removed earlier.

Make sure not to damage cables as you replace the panel. Fold all cables inside the chassis
before closing the panel against the chassis.
 REPLACING PARTS 45

TO REMOVE AND REPLACE THE FRONT PANEL

N OTE : To remove the front panel, you must first remove the left and right panels.
1 Remove the upper faceplate from the front of the chassis.

Press down to release the two tabs that secure the upper faceplate to the front panel, and then
carefully remove the upper faceplate from the front panel.

N OTE : You must remove the upper faceplate in order to remove the front panel from
the chassis.
2 Pull outward on the six tabs that secure the front panel to the chassis, and then lift the panel
off of the chassis.

First remove the two top tabs, then the two middle tabs, and then the two bottom tabs.

Upper faceplate

F IGURE 10: Removing/replacing the front panel

3 To replace the front panel, align the four cutouts in the panel with the power and reset
buttons and front USB ports.

4 Press the panel against the chassis to snap it into place.

Snap the tabs in pairs (first the top tabs, then the middle tabs, and then the bottom tabs).
5 Replace the upper faceplate.

Insert the two standoffs at the base of the faceplate into the chassis, and then carefully press
the faceplate against the chassis to lock the faceplate into place.
 REPLACING PARTS 46

TO REMOVE AND REPLACE THE TOP PANEL

N OTE : To remove the top panel, you must first remove the left, right, and front panels.
1 Remove the plug from the top panel.

From the cutout in left side of the top panel, access and loosen the locking bolt, and then
remove the plug.
2 Loosen the top panel.

Slide the top panel a few inches toward the front of the chassis to disengage the hooks in the
panel from the slots in the top of the chassis.

N OTE : You may need to tap the back edge of the panel toward the front of the chassis to
disengage the panel.
3 Detach the UIB cable from the motherboard.

4 Remove the panel from the chassis.

Carefully route the UIB cable out of the hole in the top of the chassis as you remove the top
panel.

Plug

Cutout

UIB cable

Slot (1 of 4)

F IGURE 11: Removing/replacing the top panel

 REPLACING PARTS 47

5 To replace the top panel, route the UIB cable through the hole in the top of the chassis and
attach it to motherboard connector J38.

6 Position the top panel on the top of the chassis.

Place the hooks on the underside of the panel into the slots in the top of the chassis, and then
slide the top panel toward the back of the chassis to engage the hooks.

N OTE : You may need to tap the front edge of the panel toward the back of the chassis to
engage the panel completely.
7 Replace the plug on the top panel.

Correctly align the plug, and then place it into the receptacle on the top panel. Secure the
plug by replacing the locking bolt through the cutout in the left side of the top panel.
 REPLACING PARTS 48

Removing and replacing boards

This section includes procedures for removing and replacing the following boards:
• Printer interface board
• User interface board
• Motherboard

The E-42B is shipped from the factory with a standard board configuration. If optional
components have been installed, see the documentation that accompanies the particular
option kit.

Printer interface board

The printer interface board provides the print interface between the E-42B and the copier/
printer. It is installed in motherboard connector J17. The printer interface board processes the
image data and sends it to the copier/printer through the Ethernet crossover cable connected
to lower RJ-45 port available on the E-42B connector panel.

To motherboard connector J17

F IGURE 12: Diagram of the printer interface board

 REPLACING PARTS 49

TO REMOVE THE PRINTER INTERFACE BOARD

1 Shut down and open the E-42B (see pages 40 and 43).

To remove the printer interface board, you must remove the left panel.
2 Make sure that the printer interface cable is removed from the E-42B connector panel.

3 Remove the board mounting bracket screw that attaches the printer interface to the chassis.

4 Remove the printer interface board from the chassis.

Grasp the printer interface board at the front and back edges and gently pull the board
straight out of its motherboard connector.
5 Place the printer interface board in an antistatic bag.

TO REPLACE THE PRINTER INTERFACE BOARD

1 Seat the printer interface board in the mother connector, and then secure it to the chassis
with the board mounting bracket screw that you removed earlier.

The printer interface board edge connector is keyed to fit in the motherboard connector only
when properly oriented.
2 Reassemble the E-42B and verify its functionality (see page 85).
 REPLACING PARTS 50

User interface board assembly

The user interface board (UIB) provides the interface between the E-42B and the user. The
front of the UIB contains circuitry for the following:
• Activity lights (amber, green, and red LEDs)
• Display window (LCD)
• Four line selection buttons
• Up and Down buttons
• Menu button
• Jewel lights

N OTE : The buttons are not included in the user interface board spare kit.

The UIB cable is routed from a connector on the back of the user interface board to
connector J38 on the motherboard (see Figure 16 on page 56).

Activity lights
(LEDs)

Up button pad

Menu button pad Line selection

button pads
Down button pad

Display window

Jewel lights
Front

UIB cable connector J38

Back

F IGURE 13: Diagram of the user interface board (front and back)
 REPLACING PARTS 51

TO REMOVE THE USER INTERFACE BOARD

1 Shut down and open the E-42B (see page 40).

To access the UIB, you must remove the left, right, front, and top panels.

N OTE : Be sure to detach the UIB cable from its connector on the motherboard, and then
carefully route the cable out of the hole in the top of the chassis as you remove the top panel.
2 Turn the top panel over to expose its underside and place it on a padded surface.

3 Detach the UIB cable from the connector on the back of the UIB.

Detach the UIB cable by grasping the cable connector. Avoid pulling on the cable.
4 Remove the four screws that secure the UIB to the underside of the top panel.

5 Remove the UIB from the top panel. Be sure to remove the plastic lens that covers the display
window of the UIB.

Screw (1 of 4)

UIB cable connector

F IGURE 14: Removing/replacing the user interface board

6 If you are removing the UIB to replace it with a new board, remove the UIB buttons from the
old UIB (see Figure 15 on page 52).

When removing the buttons, take care not to damage the pointed tabs that hold the buttons
onto the UIB.
7 Place the UIB in an antistatic bag.
 REPLACING PARTS 52

TO REPLACE THE USER INTERFACE BOARD

1 If you are installing a new UIB, correctly orient the UIB buttons, and then mount them on the
new UIB.

The UIB buttons attach directly to the front of the UIB and extend through channels in the
top panel. When correctly positioned, the buttons make contact with the button pads on the
front of the UIB and provide users with manual status and control capability from the control
panel.
Use needlenose pliers to pull the button tabs carefully through the anchoring holes in the UIB
until the buttons are secured in place.

F IGURE 15: Removing/replacing the UIB buttons

2 Attach the UIB cable to the connector on the back of the UIB (see Figure 14 on page 51).

3 Turn the top panel over to expose its underside and place it on a padded surface.

4 Position the plastic lens around the display window of the UIB.

5 Secure the UIB to the underside of the top panel.

Grasp the UIB in one hand while using the other hand to hold the plastic lens steady against
the UIB display window. Place the UIB in the mounting area of the top panel and carefully fit
the buttons through the cutouts in the top panel as you hold the plastic lens in place.
Replace the four screws that secure the UIB to the underside of the top panel. Be sure to use
the same screws that you removed earlier.
6 If you are replacing the UIB cable with a new cable, do the following:

If present, cut the clamp securing the old cable to the underside of the top panel and remove
the old cable. Attach a new UIB cable to the connector on the UIB. If a new tie-wrap is
included in the new UIB cable spare kit, use it to secure the new UIB cable to the underside
of the top panel.
7 Replace the top panel (see page 46).

Route the UIB cable through the chassis and connect it to the motherboard connector (see
page 55).
8 Reassemble the E-42B and verify its functionality (see page 85).
 REPLACING PARTS 53

Motherboard
If you are removing the motherboard in order to replace it with a new motherboard, review
the troubleshooting and motherboard cautions on page 59.

The CPU mounted on the motherboard controls the image data transferred to and from the
printer interface. The motherboard also controls hard disk drive functions and the
communication between the E-42B and external devices.
 REPLACING PARTS 54

Motherboard replacement overview

u suspect a faulty motherboard

or hard disk drive. N OTE : Each page
reference includes more
information for each task.

Replace the hard disk drive. See page 76

Reinstall system software. See page 89

Problem solved? Yes.

Reassemble system and verify functionality.

No.

Reinstall old hard disk drive. See page 76

Transfer options and
BIOS information to the See page 64
new motherboard.

Replace the motherboard. See page 59

Yes.

Connect the
therboard replacement dongle.

Enter Service Mode and Are test pages No. Reinstall the old motherboard.
verify the new motherboard printed successfully? Return the new motherboard and
installation. dongle to inventory.
 REPLACING PARTS 55

Removing the motherboard

The motherboard attaches to the side of the chassis, below the power supply. Before you
remove the motherboard, you must remove the following:
• The left panel
• All boards installed on the motherboard
• All cables connected to the motherboard
(including the motherboard power cable, CPU power cable, front panel fan cable, hard
disk drive data cable, DVD drive power and data combination cable, power button cable,
reset button cable, speaker cable, front panel USB port cables, and UIB cable)

This section also includes information about the following:

• Replacing or adding DIMMs
• Replacing the CPU
• Replacing the battery
• Jumper configurations

Follow standard ESD and other safety precautions when handling components (see page 13).
During service to the motherboard, avoid using excessive force and always place the
motherboard on a grounded, non-metallic, static-free surface. Never allow any metal to touch
the solder contacts on the underside of the motherboard, especially beneath the battery
socket. Improper handling can short-circuit and permanently damage the motherboard.
 REPLACING PARTS 56

Key
1 Network interface
2 Monitor
14 MH MH
3 Ethernet crossover port/USB ports (x2)
MH
4 USB ports (x2)
1
5 CPU power (PW1)
6 Motherboard power (PW2)
7 CPU, heatsink, CPU fan
8 Battery (BT1) 2
9 Not used (PCI-E X16)
13 12
10 DIMM 1
11 DIMM 2
11 10
12 DIMM 3 7 8
13 DIMM 4
3
14 CPU fan power (FAN 1)
15 Speaker (J83)
16 UIB cable (J38) 6

17 SATA 0, DVD drive data connection 4 15

5
18 SATA 1, hard disk drive data connection
19 Power and Reset (J20)
20 Front panel USB ports (FP_USB_2) 9
21 Front panel fan (J22) MH MH MH
22 Clear CMOS Jumper (J4) 21
23 Auxiliary LED light Jumper
(AUX_POWER_LED1)
MH—Mounting holes
N OTE : Arrows indicate positions for cable MH
and jumper connections. 19
MH 23
22

20 16 18 17

F IGURE 16: Motherboard

 REPLACING PARTS 57

TO REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD

1 Shut down and open the E-42B (see pages 40 and 43).

To access the motherboard, you must remove the left side panel.
2 Remove all boards installed in slots on the motherboard.

Note the location of the slot where each board resides so that you can reinstall the board in the
same slot later.
3 Remove the following cables from the old motherboard:

N OTE : First remove any plastic cable clamp(s) securing internal cables and tie-wraps.

• Front panel fan cable

• Reset button cable
• Power button cable
• Speaker cable
• UIB cable
• Front panel USB port cables
• DVD drive cables:
– SATA data cable
– Power and data combination cable
• Hard disk drive cables:
– SATA data cable
– Power supply cable
• Motherboard power cable
• CPU power cable
• In-line spectrophotometer cable
For motherboard connector locations, see page 55.
 REPLACING PARTS 58

TO REMOVE THE MOTHERBOARD

N OTE : This procedure assumes that you have already performed the procedure “To remove
boards and cables from the motherboard” on page 57.
1 Remove the hard disk drive bracket, with hard disk drive attached (see page 77).

Remove the screw that attaches the bracket to the shelf. Removing the hard disk drive and
hard disk drive bracket provides the clearance necessary for removing the motherboard. You
must also detach the hard disk drive power cable to remove the hard disk drive.
2 Remove all the mounting screws securing the motherboard to the chassis (for screw locations,
see page 55).

3 Remove the motherboard from the chassis.

Lift the edge of the motherboard. Make sure that the motherboard connectors clear the
chassis while you lift it out of the chassis. Do not touch the contacts and avoid using excessive
force.

During service, avoid using excessive force and always place the motherboard on a grounded,
non-metallic, static-free surface. Never allow any metal to touch the solder contacts on the
underside of the motherboard, especially beneath the battery socket. Improper handling can
short-circuit and permanently damage the motherboard.
 REPLACING PARTS 59

Replacing the motherboard

Follow the procedures in this section to replace the motherboard. Failure to follow the
instructions in this section may corrupt the system (not easily repaired in the field) or result in
an incomplete installation.

Troubleshooting cautions
• Before deciding to install a new motherboard, consult “Troubleshooting” on page 102.
• Inspect all cables and internal components as described on pages 103 and 103. If these
inspections do not solve the problem, locate symptoms in the troubleshooting table
beginning on page 109 and perform the suggested actions in the order listed.
• If troubleshooting strategies (checking cables and connections, reinstalling system
software, and so forth) do not solve the problem, and you suspect that the hard disk
drive or the motherboard is faulty, always troubleshoot in the following order:
(Troubleshooting in the wrong order will cause the system to malfunction. In general, it is
highly unlikely that both the hard disk drive and the motherboard are defective; therefore,
avoid replacing both to solve one problem.)
– First, replace the hard disk drive and install system software.
Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard
disk drive from one E-42B to another is incorrect and strongly discouraged.
– If the problem persists, reinstall the original hard disk drive in the system, and then
replace the motherboard.
 REPLACING PARTS 60

Motherboard cautions
If you have exhausted all other troubleshooting remedies and determined that you need to
install a new motherboard, be sure to observe the following cautions:
• Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
BIOS chips are not interchangeable.
• Do not reinstall system software at this time.
Reinstalling system software is not necessary when installing a new motherboard and can
result in an error if done before transferring options to the new motherboard (described on
page 63.)
• Before you use the motherboard replacement dongle to sync the BIOS and options (for
example, Fiery Graphic Arts, Premium Edition, if applicable) from the hard disk drive to
the new motherboard, enter Service Mode (see page 63) and make sure that the new
motherboard solves the problem that you are troubleshooting.
The E-42B can remain in Service Mode indefinitely. Use Service Mode to carefully verify
the new motherboard before transferring options to the new motherboard.
Transferring options to the new motherboard permanently customizes the new
motherboard. Once customized, the motherboard cannot be returned to inventory or
installed in another E-42B. If the new motherboard does not solve the problem in Service
Mode, do not transfer options. Return the new motherboard and motherboard
replacement dongle to inventory.
• If you can verify in Service Mode that the new motherboard solves the problem that you
are troubleshooting, transfer options to the new motherboard using the motherboard
replacement dongle included with the new motherboard (see page 63).
• Do not remove the motherboard replacement dongle while transferring options to the
new motherboard.
Removing the motherboard replacement dongle prematurely will corrupt the dongle and
possibly damage the motherboard. If either become corrupted, you must contact your
authorized service/support center and order a new replacement motherboard kit.
 REPLACING PARTS 61

TO REPLACE THE MOTHERBOARD

1 If you are installing a new motherboard, do the following:

• Unpack the new motherboard.

• Open the load plate covering the CPU socket (see page 68) and remove the protective
plastic cover on the CPU socket on the new motherboard. Later, you will transfer the
protective plastic cover to the CPU socket of the old motherboard to protect the circuitry.
• Remove the DIMMs from the old motherboard and install them on the new motherboard
(see page 65).
• Remove the CPU and cooling assembly from the old motherboard and install them on the
new motherboard (see page 66). Make sure that the cable cover (if present) remains on the
cooling assembly fan cable when transferring the cooling assembly to the new
motherboard.
When transferring the CPU to the new motherboard, make sure to use the fresh thermal
compound that came with the new motherboard. For more information about the thermal
compound, see page 69.
Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing
so can damage the E-42B. BIOS chips are not interchangeable.
2 Install the motherboard in the chassis.

Angle the motherboard so that the motherboard connectors fit into the cutouts in the back of
the chassis.
Make sure that the flexible grounding tabs on the cutouts for the network ports make contact
with the outside of the ports. Do not allow the tabs to fold over or become bent inside the
ports. The ports will not function if the tabs are placed improperly. Take care when lowering
the new motherboard into the chassis. Do not strike the motherboard against the metal
standoffs attached to the chassis, as doing so can damage the components on the underside of
the motherboard.
3 Align the mounting holes on the motherboard with the standoffs located in the base of the
chassis.

4 Secure the motherboard to the chassis using all the mounting screws that you removed
earlier.

Partially tighten each screw before completing tightening any one screw. Do not overtighten
the screws; doing so could damage traces on the motherboard.

You are now ready to complete motherboard installation.

 REPLACING PARTS 62

TO REPLACE BOARDS, CABLES, AND COMPONENTS

1 Replace the hard disk drive bracket, with hard disk drive attached (see page 79).

You removed the hard disk drive bracket to provide clearance for removing the motherboard.
2 Replace the following cables (see page 56 for the connector locations).

• CPU power cable

• Motherboard power cable
• UIB cable
• Hard disk drive cable
• DVD drive cables:
– Power and data combination cable
– SATA data cable

N OTE : Connect the thin, black SATA power cable connectors to the hard disk drive and DVD
drive. Do not connect the white, 4-pin power cable connectors. Connecting both types of
power cables will damage the hard disk drive and DVD drive. For more information on
connector locations, refer to the label that is on the bottom surface of the chassis.
• Front panel USB port cables
• Speaker cable
• Power button cable
• Reset button cable
• Front panel fan cable
• In-line spectrophotometer
3 Secure cables as necessary with any plastic cable clamp that you may have removed earlier.

4 Replace the printer interface in motherboard connector J17 (see Figure 16 on page 56).

Make sure to install the board mounting bracket screw to secure the board to the chassis. Press
down firmly on the top of the board as you insert the screw.

N OTE : Make sure that unused connector panel slots are covered with slot covers. Uncovered
slots reduce air flow and may cause the E-42B to overheat.
5 If you reinstalled the old motherboard, reassemble the E-42B and verify its functionality (see
page 85).

6 If you replaced the motherboard with a new motherboard, do the following:

• Remove the battery (see page 70).

• Wait two minutes to allow the motherboard electrical components to fully discharge.
• Reinstall the battery.
• Reassemble the E-42B (see page 85).
• Reset the time and date in Setup (see Configure Help for more information).
 REPLACING PARTS 63

Verifying new motherboard installation, and transferring options and

BIOS information
After you install a new motherboard and reassemble the system, do the following:
• Verify all functionality by using the motherboard replacement dongle to enter Service
Mode. (Service Mode is not indicated on the monitor or LCD, but is entered once you
power on with a new motherboard installed and the motherboard replacement dongle
installed on a USB port.)
Service Mode is a temporary state that allows you to make sure that the motherboard
solves the problem that you are troubleshooting. Service Mode is exited automatically
when you expend the motherboard replacement dongle to transfer options to the new
motherboard (see “Entering Service Mode” on page 63).

N OTE : Features of Fiery Impose-Compose are not available while in Service Mode.
• If the new motherboard solves the problem that you are troubleshooting, use the
motherboard replacement dongle to transfer options to the new motherboard.
If you determine while in Service Mode that the problem you are troubleshooting was not
fixed by installing a new motherboard, do not expend the motherboard replacement
dongle to transfer options to the new motherboard (described below), do not install system
software, and do not replace the hard disk drive. Reinstall the old motherboard and return
the new motherboard and the unused motherboard replacement dongle to inventory. You
may then perform additional service and troubleshooting procedures.
Transferring options (for example, Fiery Graphic Arts, Premium Edition, if applicable)
expends the motherboard replacement dongle. For details, see “Entering Service Mode” on
page 63.

Do not transfer options to the new motherboard prematurely. Do so only after you verify the
new motherboard in Service Mode. Remember that once options are transferred to the new
motherboard using the motherboard replacement dongle, the motherboard is customized and
cannot be used in another system.

Entering Service Mode

Use the following procedure to verify that the system functions properly after installing a new
motherboard.

TO ENTER SERVICE MODE AND VERIFY THE SYSTEM

N OTE : This procedure assumes that the E-42B is powered off, no media is in the DVD drive,
you have installed a new motherboard, and that you have reassembled the E-42B and attached
external cables.
1 Make sure the E-42B is connected to the copier/printer (see page 20).

2 Locate the motherboard replacement dongle provided with the new motherboard and connect
it to a USB port.
 REPLACING PARTS 64

3 Remove all USB devices (except for the keyboard and mouse) that may be currently connected
to any other USB port.

Reconnect other dongles and USB devices only after you verify that the E-42B starts up
successfully in Service Mode.
4 Power on the E-42B and allow it to boot without interruption.

• At the Log On to Windows dialog box, log in as Administrator, type Fiery.1 in the
password field, and then press Enter on the keyboard. Type Fiery.1 exactly as shown. The
password is case-sensitive; for example, fiery.1 will not work.
At this point the E-42B is in Service Mode, so you can verify that the new motherboard solves
the problem that you are trying to troubleshoot. Service Mode is not indicated on the
monitor or on the E-42B control panel.
5 Print the E-42B Test Page.

6 Ask the network administrator to connect the E-42B to the network and download a print job
over the network (see Configuration and Setup, which is part of the user documentation set).

If the problem that you are troubleshooting persists, or if you are unable to perform steps 4
through step 6 above while in Service Mode, you may conclude that the old motherboard was
not the source of the problem and does not need to be replaced. If so, do not transfer options
to the new motherboard (described on page 63), do not install system software, and do not
replace the hard disk drive. Reinstall the old motherboard and return the new motherboard
with the unexpended motherboard replacement dongle to inventory. For more information
about troubleshooting system problems, see “Troubleshooting” on page 102.

If installing a new motherboard solved the problem that you are troubleshooting and you
are able to print a Test Page and send a print job over the network, you are ready to transfer
options to the new motherboard. Service Mode ends automatically when you transfer options
to the new motherboard.

Transferring options and BIOS information to the new motherboard

After you verify that the new motherboard solves the problem that you are troubleshooting,
you must use the motherboard replacement dongle to transfer options to the new
motherboard.

TO TRANSFER OPTIONS AND BIOS INFORMATION TO THE NEW MOTHERBOARD

N OTE : This procedure, which takes approximately 15-20 minutes, assumes that the E-42B is
fully assembled with the new motherboard, and verified in Service Mode (see page 63).
1 Verify that all power is turned off on the E-42B.

2 Insert the motherboard replacement dongle into a USB port.

3 Turn on the E-42B.

Wait until the FieryBar reaches Idle.

 REPLACING PARTS 65

4 On the E-42B control panel, select MB Replacement.

The control panel displays “Reading dongle...”, then displays the number of licenses left to
apply to the transfer.
5 Select Yes to confirm the license transfer.

The control panel displays “Applying” to indicate the transfer of options and the backup
BIOS from the hard disk drive to the BIOS chip on the replacement motherboard.

N OTE : If you select “No” the process ends and you return to the Functions menu.
6 Reboot the E-42B.

7 Remove the motherboard replacement dongle after the FieryBar reaches Idle.

Replacing parts on the motherboard

Before you remove and replace the DIMMs, CPU, and battery on the motherboard, shut
down and open the E-42B (see page 40).

DIMMs
When installing DIMMs, note the following:
• Different capacity DIMMs look alike. Make sure that you know the capacity of each
DIMM before you install it in a socket.
• Install only approved DIMMs available from your service representative.
• DIMMs must be installed in matched pairs. A matched pair is comprised of two alternate
sockets. DIMMs within a pair must be identical (same capacity and same number of chips
on each side). For example, in a two-DIMM configuration, populate DIMM 4 and
DIMM 2 with DIMMs of identical capacity, with the same number of chips on each side.

TO REPLACE A DIMM
1 Shut down, and then open the E-42B (see pages 40 and 43).

To access the DIMMs, you must remove the left panel.

2 To release a DIMM, push outward on the levers on each side of the DIMM.

3 Pull the DIMM straight out of the socket.

4 To replace a DIMM, insert the DIMM straight into the socket and close the levers at each side
to lock it into place.

N OTE : The socket is keyed so that the DIMM fits only one way. (See the notches in the
preceding figure.)
Make sure that the entire length of the DIMM (ends and center) is fully seated in the socket
and that the levers close securely around the ends of the DIMM.
5 If you installed a new DIMM, make sure to reset the time and date in Setup (see Configure
Help for more information).

6 Reassemble the E-42B and verify its functionality (see page 85).
 REPLACING PARTS 66

CPU
The CPU is installed in a socket on the motherboard. Before you remove the CPU from its
socket, remove the motherboard from the chassis (see page 55), disconnect the CPU fan cable
from the motherboard, and then remove the cooling assembly from the E-42B (see page 67).
The CPU cooling assembly consists of a fan and a heatsink.

N OTE : Do not remove the CPU fan from the heatsink.

CPU fan

Fastener
screw
(1 of 4)

Heatsink

CPU

Yellow triangle

Load plate open

Yellow triangle

F IGURE 17: CPU cooling assembly

 REPLACING PARTS 67

If you remove the CPU from the motherboard in order to install it on a new motherboard,
unpack the new motherboard and remove the protective plastic cover on the CPU socket.
Transfer the protective cover to the CPU socket of the old motherboard to protect the
circuitry. Follow standard ESD precautions while handling the motherboard and all
components.

TO REMOVE THE COOLING ASSEMBLY

1 Shut down, and then open the E-42B (see pages 40 and 43).

To access the CPU, you must remove the left panel.

2 Remove the CPU fan cable from motherboard connector FAN 1.

3 Remove the CPU cooling assembly.

• Insert a flathead screwdriver into the groove on the top of a fastener cap and rotate the
fastener counterclockwise (that is, in the direction of the arrow) to the position shown
below.
• Pull straight up on the fastener cap until the peg is out of the motherboard.
You may need to use moderate force to pull the pegs out of the motherboard. Be careful
not to damage the components on the motherboard or the CPU cooling assembly when
pulling up on the fasteners.

Rotate each
fastener
to this
position.
Groove

Peg

4 Lift the cooling assembly off the CPU socket and set it aside.

Be aware that the cooling assembly and the CPU may be very hot. You may need to let the
components cool before attempting to remove them.
 REPLACING PARTS 68

TO REMOVE AND REPLACE THE CPU

1 Unlock the CPU socket lever and raise it into the open position (flex the lever away from the
retention post, and then raise it).

2 Open the load plate.

3 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.

N OTE : If you remove the CPU from the motherboard to install it on a new motherboard,
unpack the new motherboard and remove the protective plastic cover from the CPU socket.
Transfer the protective cover to the CPU socket of the old motherboard to protect the
circuitry.
4 Wipe the contact surface of the CPU (the smooth, gray side of the chip) with a clean, lint-
free cloth to ensure proper contact with the new heatsink.

If you remove the CPU from the motherboard to install it on a new motherboard, make sure
that you completely remove any thermal compound residue on the surface of the CPU and at
the base of the heatsink. It may help to scrape all the residue off of the surface using the flat
edge of something non-conductive.
5 Prepare the CPU socket by ensuring that:

• The socket lever is in the open position.

• The load plate is open.
6 Place the CPU in the socket.

The CPU and the socket are keyed to ensure correct installation. The notches on the edges of
the CPU correspond with the two small posts inside the socket. Align the yellow triangle on
the CPU with the yellow triangle on the socket. Do not force the CPU.
7 Close the load plate.

8 Lower the socket lever and place it in the locked position under the retention post.

CPU

Load plate open Yellow triangle

Yellow triangle Socket lever in

Socket lever in the open position
the locked position

F IGURE 18: Removing/replacing the CPU

 REPLACING PARTS 69

TO REPLACE THE CPU COOLING ASSEMBLY

N OTE : Before you install the cooling assembly, completely remove any thermal compound
residue on the surface of the CPU and the base of the heatsink, and then apply a fresh thermal
compound square to the base of the heatsink. When installing the thermal compound square,
make sure to remove the plastic backing on both sides of the square. Avoid creating any
bubbles or wrinkles on the square. Bubbles and wrinkles reduce the heat-transfer efficiency of
the cooling assembly.
1 Prepare the CPU cooling assembly for installation.

• Make sure that the motherboard is placed on a padded, static-free work surface.
• Apply a fresh thermal compound square, as described in the note above.
• Align the cooling assembly so that when it is installed, the fan cable easily reaches the CPU
fan power connector FAN 1 on the motherboard.
2 Place the heatsink over the CPU socket.

3 At alternate corners, press down on each fastener to engage the mount on the motherboard.
Engage all four pegs.

N OTE : Do not rotate the fasteners after installation.

Engaging the pegs at alternate corners applies clamping force equally over the CPU and
socket. Avoid using excessive force and take care not to flex the motherboard when you engage
the pegs.
4 Connect the CPU fan cable to the motherboard connector FAN 1.

If you are installing a new CPU, secure slack in the fan cable using a tie-wrap. The tie-wrap
prevents the fan cable from interfering with the CPU fan. Also, make sure the connector on
the cable is securely connected to the motherboard.
5 If you installed a new CPU, make sure to reset the time and date in Setup (see Configure Help
for more information).
6 Reassemble the E-42B and verify its functionality (see page 85).
 REPLACING PARTS 70

Battery
The battery on the motherboard is located at BT1. To replace it, use a 3V manganese dioxide
lithium coin cell battery (Sony CR2032 or equivalent).

There is danger of explosion if the battery is replaced with an incorrect type. Replace it only
with the same type recommended by the manufacturer. Dispose of used batteries according to
local regulations.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz
dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte
Batterien müssen entsprechend den jeweiligen gesetzlichen Bestimmungen entsorgt werden.

ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la
uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux
réglementations locales en vigueur.

ADVARSEL!: Litiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Batteriet må kun udskiftes med et andet
batteri af samme fabrikat og type. Brugte batterier skal bortskaffes i henhold til gældende regler.

VAROITUS: Paristo voi räjähtää, jos se on vaihdetaan väärän tyyppiseen paristoon. Vaihda paristo ainoastaan
laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo paikallisten määräysten mukaisesti.

ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type
anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til lokal lovgivning.

VARNING: Risk för explosion om batteriet byts ut mot en felaktig batterityp! Byt bara ut batteriet mot en batterityp
som har godkänts av tillverkaren. Hantera använda batterier enligt lokal miljölagstiftning.

CUIDADO: Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto. Sustituya la
batería sólo por una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas respetando la
normativa local.

ATTENZIONE: Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla
solamente con un tipo raccomandato dal produttore. Lo smaltimento delle batterie usate deve essere eseguito secondo
le normative locali.

AVISO: Existe o perigo de explosão se a bateria for substituída por uma do tipo incorreto. Substitua somente por
uma do tipo recomendado pelo fabricante. Descarte as baterias conforme as normas locais.

GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de
batterij uitsluitend door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de
plaatselijke voorschriften.

TO REPLACE THE BATTERY

1 Shut down, and then open the E-42B (see pages 40 and 43).

2 Locate the battery on the motherboard (see Figure 16 on page 56).

3 Carefully push the clip away from the battery until the socket ejects the battery.

Clip

Battery
Socket

F IGURE 19: Motherboard battery

4 Slide the battery out of its socket.

5 Wait two minutes to allow the motherboard electrical components to fully discharge.
 REPLACING PARTS 71

6 To insert a new battery, slide it into the socket so that the positive (+) side of the battery
faces up.

7 Press the battery down into the socket until it snaps into place.

Make sure that the battery is securely installed in the socket.

8 Reassemble the system and verify its functionality (see page 85).

9 Configure the time and date in Setup (see Configure Help for more information).

Failure to configure the time and date will cause the E-42B to hang when user software is
being installed on the E-42B. (See page 115.)

Jumpers
Jumper configurations should not be changed.

Jumper Description
J4 J4 is the Clear CMOS and Password jumper.
Default configuration: jumper cap installed on pins 2 and 3.
N OTE : It is not necessary to clear the CMOS settings when servicing
motherboard components. the DVD drive, and the hard disk drive.
Pin 1
 REPLACING PARTS 72

Fan
A fan mounted inside the E-42B chassis draws air into the E-42B to cool components. The
fan runs continuously when the system is on. You should hear the fan start as soon as you
power on the E-42B. If you do not hear the fan, there may be a faulty power connection.

The following procedures describe how to remove and replace the fan.

TO REMOVE THE FAN

1 Shut down, and then open the E-42B (see pages 40 and 43).

To access the fan, you must remove the left panel.

2 Remove the fan cable from motherboard connector FAN 4.

3 Release the fan from the fan bracket by bending the hooks on the bracket.

Fan bracket

Fan

Air flow direction

Hook
(1 of 2)

Fan cable extending downward

F IGURE 20: Removing the fan

4 Remove the fan from the chassis.

TO REPLACE THE FAN

1 Align the fan.

An arrow on the side of the fan indicates the airflow direction. Make sure that the fan is
positioned so that the arrow points inside the E-42B and the fan cable extends downward
toward the motherboard (see Figure 20).
2 Press the fan into the bracket until it clicks into place.

Make sure that the hooks on the bracket close over the edge of the fan.
3 Connect the fan cable to motherboard connector FAN 4.

4 Reassemble the E-42B and verify its functionality (see page 85).
 REPLACING PARTS 73

Power supply
For more information on the power supply, see “Specifications” on page 120.

Do not open the power supply for service or troubleshooting. Opening the power supply will
void the warranty.

TO REMOVE THE POWER SUPPLY

1 Shut down, and then open the E-42B (see pages 40 and 43).

To access the power supply, you must remove the left panel.
2 Remove the power cable from the hard disk drive.

3 Remove the power and data combination cable from the DVD drive.

4 Remove the 20-pin motherboard power cable from motherboard connector PW2.

5 Remove the 8-pin CPU power cable from motherboard connector PW1.

6 Remove the tie-wrap securing the power cables to the chassis support beam.

7 Remove the ferrites that are installed around the hard disk drive power cables.

Carefully pry open the latches on the sides of the ferrites and remove the ferrites from the
cables. Set the ferrites aside so that you can replace them later.
8 Remove four of the five screws that attach the power supply to the back of the chassis
(see Figure 21 on page 74).

9 While supporting the power supply, remove the fifth screw.

Set the screws aside so that you can replace them later.
10 Lift the power supply out of the chassis.

Carefully gather the power supply cables as you remove the power supply.
 REPLACING PARTS 74

Power supply cables

Power supply Chassis

support beam

Connector panel

Screw
(1 of 4)

F IGURE 21: Removing/replacing the power supply

 REPLACING PARTS 75

TO REPLACE THE POWER SUPPLY

1 Support the power supply inside the chassis and align the mounting holes.

2 Attach the power supply to the chassis with the five screws that you removed earlier
(see Figure 21 on page 74).

If you are installing a new power supply, make sure to use the screws that came with it
to attach the new power supply to the chassis.
3 Connect the 8-pin CPU power cable to motherboard connector PW1 (for connector locations,
see Figure 16 on page 56).

4 Connect the 20-pin motherboard power cable to motherboard connector PW2.

5 Connect the power and data combination cable to the DVD drive.

6 Install the ferrite around the hard disk drive power cable.

Use the ferrite that you removed earlier. Place the ferrite around the cable near the connector
and snap the edges of the ferrite closed.
7 Connect the power cable to the hard disk drive.

Connect the thin, black SATA power cable connector to the hard disk drive. Do not connect
the white, 4-pin power cable connector. Connecting both types of power cables will damage
the hard disk drive.
8 Secure the loose section of the power cable to the chassis support beam with a tie-wrap.

9 Reassemble the E-42B and verify its functionality (see page 85).
 REPLACING PARTS 76

Hard disk drive

The factory-installed hard disk drive is formatted and loaded with system software, network
drivers, and printer fonts. The hard disk drive is also used to store spooled print jobs.
Available space on the hard disk drive is displayed in Command WorkStation.

If you replace the hard disk drive with a new one, you must install system software as
described on page 89. (Spare hard disk drives are not shipped with preinstalled system
software.)

Do not replace the hard disk drive and the motherboard at the same time. Doing so in the
wrong order, without updating the system (see page 59), will cause the system to malfunction.

It is unlikely that both the hard disk drive and the motherboard are defective. Avoid replacing
both to solve one problem. If troubleshooting strategies (such as checking cables and
connections; see page 103) do not solve the problem, and you suspect either the hard disk
drive or the motherboard is at fault, use the following order to troubleshoot: replace the hard
disk drive, install system software, and then check to see if the problem persists. If it does,
perform other procedures, such as replacing the motherboard (see page 59).

Proper handling
Improper handling can damage a hard disk drive. Handle the hard disk drive with extreme
care.
• Use proper ESD practices when grounding yourself and the E-42B.
• Keep magnets and magnetic-sensitive objects away from the hard disk drive.
• Do not remove the screws on top of the hard disk drive. Loosening these screws voids
the warranty.
• Never drop, jar, bump, or put excessive pressure on the hard disk drive.
• Handle the hard disk drive by its sides and avoid touching the printed circuit board.
• Allow the hard disk drive to reach room temperature before installation.

Hard disk drive problems may be caused by the following:

• Loose or faulty connections
• Faulty data or power cable
• Faulty hard disk drive

Make sure that you attach an ESD grounding wrist strap and follow standard ESD
precautions before handling E-42B components.

The hard disk drive is mounted inside a bracket (see Figure 23 on page 78).

If you are replacing the hard disk drive with a new one, you will need:
• The appropriate system software and documentation for the E-42B that you are servicing.
• A compatible version of the user software for the networked computers that will print to
the E-42B.
 REPLACING PARTS 77

TO REMOVE THE HARD DISK DRIVE

1 If you are removing the hard disk drive in order to install a new drive, give the network
administrator the opportunity to print the Job Log and save any custom simulations.
If possible, print the Configuration page and Font List.

2 Shut down and open the E-42B (see pages 40 and 43).

To access the hard disk drive, you must remove the left panel.
3 Remove the power supply cable from the hard disk drive.

4 Remove the hard disk drive data cable from the hard disk drive.

5 Remove the screw securing the hard disk drive bracket to the bracket shelf.

6 Slide the hard disk drive bracket off the shelf and lift it out of the chassis (see Figure 22).

Unlock the hard disk drive bracket by moving the latch toward the connector panel, and then
sliding the bracket off the bracket shelf.

Avoid striking the DIMMs as you remove the hard disk drive bracket.

N OTE : You will encounter slight resistance as you slide the bracket off the shelf. The resistance
is caused by two tension points on the bottom of the bracket. The resistance helps control the
bracket’s movement during removal and installation.

Latch

Hard disk
drive bracket
Shelf

Tension Screw
points

N OTE : Printer interface and

internal cables are not
shown.

F IGURE 22: Removing/replacing the hard disk drive bracket

 REPLACING PARTS 78

7 Remove the four screws that attach the hard disk drive to the hard disk drive bracket (see
below).

Screw (1 of 4)

Hard disk drive

Hard disk drive

bracket

F IGURE 23: Removing/replacing the hard disk drive from/in the hard disk drive bracket

8 Remove the hard disk drive from the hard disk drive bracket and place it in an antistatic bag.

Do not unscrew the screws on the hard disk drive cover. Loosening these hard disk drive
screws breaks the seal and voids the hard disk drive warranty.
Do not touch the drive with magnetic objects (such as magnetic screwdrivers), and avoid
placing magnetic-sensitive objects (such as credit cards and employee ID cards) near the hard
disk drive.

Replacement hard disk drives are not shipped with preinstalled system software. After you
install the drive, you must install the appropriate system software.
 REPLACING PARTS 79

TO REPLACE THE HARD DISK DRIVE

Do not install a new hard disk drive and a new motherboard at the same time. If you suspect
that the E-42B needs a new hard disk drive and a new motherboard, first install the new hard
disk drive and install system software, then install a new motherboard and transfer options
(see pages 59 and 63).
1 If you are installing a new hard disk drive, unpack the drive.

Do not drop, jar, or bump the hard disk drive. Do not touch the hard disk drive with
magnetic objects or place magnetic-sensitive objects s near the hard disk drive.
2 Position the hard disk drive inside the hard disk drive bracket and align the front-most
mounting holes on the hard disk drive with the four holes in the bracket (see Figure 22 on
page 77).

When correctly installed, the hard disk drive extends about an inch past the rear of the
bracket.
3 Replace the four screws that you removed earlier to attach the hard disk drive to the bracket.

4 Slide the bracket all the way onto the shelf and lock it by moving the latch toward the front
panel.

Avoid striking the DIMMs as you replace the hard disk drive bracket.

N OTE : You will encounter slight resistance as you slide the bracket onto the shelf.
The resistance is caused by two tension points on the bottom of the bracket. The resistance
helps control the bracket’s movement during removal and installation.
5 Secure the hard disk drive bracket to the hard disk drive shelf using the screw that you
removed earlier.

6 Connect one end of the hard disk drive data cable to the hard disk drive and the other end to
SATA1 on the motherboard (see Figure 16 on page 56).

7 Connect the power cable to the hard disk drive.

Connect the thin, black SATA power cable connector to the hard disk drive. Do not connect
the white, 4-pin power cable connector. Connecting both types of power cables will damage
the hard disk drive.
8 Reassemble the E-42B (see page 85).

9 If you replaced the hard disk drive with a new hard disk drive, install system software (see
page 89).

If a startup error displays on the control panel when you power on the E-42B, check the
connections.
10 Verify functionality (see page 85).
 REPLACING PARTS 80

Switch bank assembly

The switch bank assembly attaches to the component sled. The switch bank assembly
includes the following components:
• DVD drive
• Power button and cable
• Reset button and cable
• Speaker and cable
• Front USB ports and cables

N OTE : For more information about servicing the DVD drive, see page 84.

Guide latch
(1 of 2)

Component sled Switch bank

assembly with
DVD drive

N OTE : Printer interface

and internal cables are not shown.

F IGURE 24: component sled with switch bank assembly

 REPLACING PARTS 81

TO REMOVE THE SWITCH BANK ASSEMBLY

1 Shut down, and then open the E-42B (see pages 40 and 43).

To remove the switch bank assembly, you must remove the left, right, and front panels.
2 Disconnect the following cables:

• Power and data combination cable from the back of the DVD drive
• Power and reset button cables from motherboard connector SSI CONN
• Speaker cable from motherboard connector JP5
• Front panel USB port cables from motherboard connectors USB2 and USB4
3 Remove the ferrite that is installed around the front panel USB port cables near the
motherboard.

Carefully pry open the latch on the side of the ferrite and remove the ferrite from the cables.
Set the ferrite aside so that you can replace it later.
4 Unharness the cables from the cable clamp(s) and tie-wraps inside the chassis.

5 Remove the component sled from the chassis (see Figure 24 on page 80).

Press the guide latches on the sides of the component sled and carefully pull the sled out of its
slot in the front of the chassis.

Switch bank assembly

Guide latch Component sled

(1 of 2)

F IGURE 25: Removing/replacing the component sled from the chassis

N OTE : Be careful not to damage the EMI gasket around the slot in the chassis. Guide the
cables out of the chassis as you remove the component sled to prevent them from catching or
tangling on internal parts.
 REPLACING PARTS 82

6 Remove the switch bank assembly from the component sled.

• Remove the three screws that attach the switch bank assembly to the component sled.
• Pull the switch bank assembly straight out of the component sled.

Component sled

Screw (1 of 3)

Switch bank assembly

F IGURE 26: Removing/replacing the switch bank assembly

N OTE : Guide the cables as you remove the assembly from the component sled. Be careful not
to damage the EMI gasket around the opening in the component sled.
7 If you are removing the switch bank assembly to replace it with a new assembly, remove the
DVD drive (see page 84).

TO REPLACE THE SWITCH BANK ASSEMBLY

1 If it is not already attached, attach the DVD drive to the switch bank assembly
(see page 85).

2 Install the switch bank assembly in the component sled (see Figure 26).

N OTE : If you are replacing the switch bank assembly with a new one, discard the cable
extensions that may be provided with the new switch bank assembly.
• Starting with the cables, insert the switch bank assembly through the opening in the front
of the component sled. Be sure to fold the EMI gasket under and through the opening
when inserting the assembly.
• Replace the three screws that secure the switch bank assembly to the component sled.
3 Install the component sled in the chassis (see Figure 25).

• Route the cables of the switch bank assembly in through the chassis so that the cables are
within reach of their connectors on the motherboard.
• Slide the sled into the front of the chassis until the guide latches click into place.

N OTE : Be careful not to damage the EMI gasket around the slot in the chassis when installing
the component sled.
 REPLACING PARTS 83

4 Connect the following cables (see Figure 16 on page 56 for the location of connectors on the
motherboard):

• Power and data combination cable

• DVD data cable
• Power button cable
• Reset button cable
• Speaker cable
• Front panel USB port cables
5 Install the ferrite around the two front USB port cables near the motherboard.

Use the ferrite that you removed earlier. Place the ferrite around both cables in between the
two preinstalled tie-wraps, and snap the edges of the ferrite closed.
6 Secure the cables with the cable clamp(s) inside the chassis.

7 Reassemble the E-42B and verify its functionality (see page 85).
 REPLACING PARTS 84

DVD drive
The DVD drive is attached to the switch bank assembly. The DVD drive is used to install
system software onto the hard disk drive and archive data onto writable media.

TO REMOVE THE DVD DRIVE

1 Shut down, and then open the E-42B (see pages 40 and 43).

To remove the DVD drive, you must remove the left, right, and front panels, the component
sled, and the switch bank assembly.
2 Remove the power and data combination cable from the back of the DVD drive.

3 Remove the component sled from the chassis, and then remove the switch bank assembly
from the component sled (see page 81).

Component sled

Screw (1 of 3)

Switch bank assembly

4 Remove the four screws that secure the DVD drive to the switch bank assembly.

Set aside the screws so that you can replace them later.

N OTE : On some systems, a small metal post in the switch bank assembly is used in place of
one of the screws.
5 Remove the DVD drive from the switch bank assembly.

DVD drive

N OTE : Some switch bank assemblies

have a metal post in this location that
is used in place of the screw.

Screw
(1 of 4)
Switch bank assembly

F IGURE 27: Removing/replacing the DVD drive

 REPLACING PARTS 85

TO REPLACE THE DVD DRIVE

1 Install the DVD drive in the switch bank assembly.

2 Install the switch bank assembly in the component sled, and then install the component sled
in the chassis (see page 82).

3 Attach the power and data combination cable to the back of the DVD drive.

4 If you installed a new DVD drive, make sure to reset the time and date in Setup (see
Configure Help for more information).

5 Reassemble the E-42B and verify its functionality (see page 85).

Restoring and verifying functionality after service

Before you leave the customer site, make sure that you complete the following steps. If you
cannot complete a step, determine the reason and correct the problem before continuing.
For more information, see Troubleshooting on page 102.

TO REASSEMBLE THE E-42B AND VERIFY FUNCTIONALITY

1 Reseat all boards, cables, connectors, and other parts loosened or removed during service.

When routing cables inside the E-42B, make sure that:

• Covers are securely installed after routing cables
• Cable routing does not interfere with the operation of internal components nor interfere
with removing or replacing components
• Cables are not tangled nor looped around internal circuit boards or components
(such as capacitors and resistors)
• Cables do not lie on or against any internal heating element
• Cables do not interfere with opening or closing E-42B panels
• Cable slack is secured with a tie-wrap
2 Restore the E-42B to the upright position.

3 Replace any panels that you removed earlier, as described on page 43.

4 If you replaced the motherboard, make sure that the new motherboard solves the problem
that you are troubleshooting, and then transfer options to the new motherboard (see
page 63).

5 If the E-42B is to be mounted on the furniture with the monitor, see the reassembly
instructions on page 132.

6 Connect the power cable to the E-42B (see page 19).

7 Connect the E-42B to the copier/printer (see page 20).

 REPLACING PARTS 86

8 Print the Test Page and Configuration page.

• If the E-42B does not start up, refer to the startup problems listed on page 110.
• If pages do not print, verify that the interface cables are properly connected (see printing
problems on page 117).
• If image quality is poor, test the copier/printer (see the service documentation that
accompanies the copier/printer).
9 Connect to the network (see page 21).

10 Ask the network administrator to download a test job over the network.

If the job does not print, or has poor image quality, see printing problems and the
Troubleshooting sections of the user documentation.
 SYSTEM SOFTWARE INSTALLATION 87

SYSTEM SOFTWARE INSTALLATION

The E-42B ships with pre-installed system software on the hard disk drive. If you must
reinstall system software when servicing the E-42B, use the latest System Software and User
Software DVDs.

Before installing system software

Consider the following settings and features before you install system software.
• Battery, date, and time: If you removed or replaced the motherboard battery during
service, make sure to configure the time and date in Setup before installing system
software. Otherwise, the system may hang during the user software installation segment
(see page 115).
• Backup/restore: Before you reinstall the system software, check with the site administrator
if there is any backup available to restore.

N OTE : If there is a backup for the entire hard disk drive, make sure to restore this backup first
in the Fiery System Installer. Doing so ensures that all the customized settings and jobs on the
HDD(s) will be restored. If this backup is not available, restore the image from recovery
partition, which is provided with the E-42B by default. This will restore the E-42B to the
factory default setting. You must install the system software using the System Software DVDs
only when you replaced the hard disk drive, or restoring the backup does not solve the
problem you are troubleshooting.

It is recommended to create a backup of the entire hard disk drive after you install the system
software and run the initial Setup. To create the backup or restore the system, use the Fiery
System Installer. For more information, see Configuration and Setup, which is part of the user
documentation set.

The following issues apply to the scenario where you reinstall the system from the System
Software DVDs.
• Jobs: All jobs in all print queues, and all jobs archived locally on the E-42B hard disk drive
are deleted when you reinstall the system software. To save jobs, ask the site administrator
to archive them to a CD/DVD or a location on the network, so that the jobs can be
imported back into the E-42B queue after system software installation. For more
information, see Command WorkStation Help.

Notify the network administrator at the customer site that some archived jobs may no longer
print after you install an updated version of the system software.
• Job Log: The list of jobs in the Job Log and any jobs in the queues are deleted when you
install system software. The network administrator can use Command WorkStation to
save a current list of jobs (not the actual jobs) from the Job Log.
 SYSTEM SOFTWARE INSTALLATION 88

• Fonts: All fonts on the hard disk drive are deleted when you install system
software. Resident fonts are reinstalled when you reinstall system software. Any customer-
supplied fonts must be reinstalled by the network administrator using Command
WorkStation.
To determine which additional fonts were downloaded to the E-42B, print the Font List
before you install the system software and again after you complete the system software
installation. Any fonts not listed after installation must be reinstalled. For more
information, see Utilities, which is part of the user documentation set.
• Configuration: The existing Setup configuration is lost when you install system software.
Make sure to use Backup/Restore to create a backup of the system software configuration,
and print a Configuration page before you install system software, so that you can
reconfigure the settings in Setup.
• Static IP address: If the E-42B requires a static IP address (for example, in a non-DHCP
network environment), be aware that the previous IP address configuration is deleted
when system software is reinstalled. To reconfigure a static IP address (if applicable), work
with the network administrator as described on page 22.
• User documentation: All user documentation files resident on the E-42B are deleted when
you install system software. If user documentation is resident on the E-42B, remind the
site administrator to reinstall the documentation files after you finish installing the system
software.
• Custom simulation and output profiles: Custom simulation and custom output profiles
saved on the hard disk drive are deleted when you install system software. Ask the site
administrator to save a copy of any custom profiles to a CD or network location before
you install software. Make sure to use Backup/Restore to create a backup of the system
software configuration, For more information, see Configuration and Setup, which is part
of the user documentation set.
• Monitor profiles: Monitor profiles saved to the hard disk drive are deleted when you install
system software. Monitor profiles for the E-42B monitor are automatically reinstalled
when you reinstall Command WorkStation on the system.
• System software updates: All updates to system software (Windows OS and Fiery System
Software) which may be available for the E-42B and installed from any source (for
example, System Updates (see page 92), patches provided on CD or downloaded by the
customer) are deleted when you install system software.
• Compatibility: When upgrading the system software, make sure that the latest user
software is installed on all computers that print to the E-42B. Using incompatible versions
of the system software may result in system problems.
• User software updates: For optimal performance, maintain current versions of the user
software on every network computer used to print to the E-42B. User software may be
installed directly on client computers equipped with a DVD drive, or over a network via
the Fiery User Software Installer that resides on the E-42B.
 SYSTEM SOFTWARE INSTALLATION 89

Changing the factory default language

Before installing system software, you can change the E-42B default language preinstalled at
the factory using the Configure tool, available through Command WorkStation and
WebTools.

TO CHANGE THE FACTORY DEFAULT LANGUAGE

1 Open Configure through either Command WorkStation or WebTools.

2 Click Server > Regional Settings > Server Language, and choose a language.

3 Click Apply.

Changing languages takes three to five minutes.

Installing system software

E-42B system software is provided on the following media:
• System Software DVDs contain the Windows operating system software and
the Fiery Server software.
• User Software DVD contains the E-42B user software.

Install system software in the following cases:

• The hard disk drive or motherboard is replaced.
• The E-42B must be updated to a more recent version of the system software.

System software installation takes approximately 1 hour and 10 minutes (not including the
time required to configure Setup).

TO INSTALL SYSTEM SOFTWARE

Notify the network administrator at the customer site that some archived jobs may no longer
print after you install an updated version of system software.
1 Back up the E-42B configuration, if possible.

For more information, see Configuration and Setup, which is part of the user documentation
set.
2 If you have not done so already, allow the network administrator the opportunity to print the
Job Log and save any custom simulation and output profiles. Also, print the following (if
possible):

• Configuration page: Lists any installed options and records the customer’s current Setup
configuration.
• Font List: Lists the fonts currently on the hard disk drive. Along with the fonts provided in
system software, the customer may have installed additional fonts.
 SYSTEM SOFTWARE INSTALLATION 90

3 Remove all USB devices (except for the keyboard and mouse).

The system may hang if USB devices are connected to the E-42B during software installation.
4 Insert System Software 1 DVD into the DVD drive.

N OTE : If you installed a new hard disk drive, power on the system, insert the System Software
1 DVD, allow the system to boot from the System Software 1 DVD, and then proceed to the
next step.
5 From the control panel (or the Start menu, if a monitor is connected), restart the E-42B
(approximately three minutes).

Do not push any buttons while the system is rebooting.

6 When the Language Select screen displays, select a language.

7 When the “What do you want to do?” screen displays, choose New Installation.

8 When the “Erase hard disk?” message appears, choose Continue.

9 At the prompt, if you want to install the optional software “Adobe Acrobat/Enfocus PitStop”,
choose Install. If not, choose Skip.

10 At the prompt for each DVD, insert System Software 2 DVD, and then System Software 3 DVD,
for the OS installation.

11 At the prompt, insert the User Software DVD. After a brief pause, installation continues
(approximately 10 minutes).

During this segment, the following installations are performed:

• The entire contents of the User Software DVD are copied to a shared folder on the E-42B
hard disk drive, in e:\efi\user_sw.
• User software is installed on the E-42B.
After installation, when the E-42B is connected to the customer’s network, users can access
the user software in the shared folder and install it on client computers.

If the installation hangs during this segment, possibly the time and date were not configured
in the BIOS following removal of the motherboard battery. To troubleshoot, see page 115.
12 Remove the User Software DVD when it ejects automatically.

13 When the “Insert Adobe/ Acrobat/ Enfocus Pitstop” message displays, insert the Acrobat/
PitStop DVD.

Installing Adobe Acrobat/PitStop takes about six minutes.

The E-42B reboots after installation, which takes approximately 30 minutes.

N OTE : If the message “Check power and cable” displays on the monitor, verify that the copier/
printer interface cable is connected correctly to the copier/printer and the E-42B, and that the
copier/printer is on.
14 If a monitor, mouse, and keyboard are present:

The Log On to Windows dialog box appears on the monitor under the Administrator
account. Type Fiery.1 in the password field and then click OK.
 SYSTEM SOFTWARE INSTALLATION 91

N OTE : Type Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not work.
15 If you were able to back up the system configuration, restore the system configuration.

For more information, see Configuration and Setup, which is part of the user documentation
set.
16 Configure your system environment in Fiery Setup Wizard in WebTools or Command
WorkStation.

For more information, see Configuration and Setup.

17 If you were unable to back up the system configuration, configure Setup using one of the
following methods:

• Using the copier control panel: (Assumes the E-42B is connected to the copier/printer.)
Press the “fierydriven” button and select Fiery tab > Setup, then configure Setup using the
Configuration page you printed earlier.
• Using Command WorkStation: (Assumes a monitor, keyboard, and mouse are connected to
the E-42B.) From the Server menu, choose Configure, and then configure Setup using the
Configuration page that you printed earlier.

N OTE : Bypass any settings if it is more appropriate for the network administrator to set them.
For more information, see Configuration and Setup. The system reboots after you exit Setup.
18 Reinstall any required software patches:

• If you reinstalled the same version of system software, be sure to reinstall all software
patches that were previously installed on the E-42B. For a list of previously installed
patches, see the Configuration page that you printed earlier.
• If you installed an upgraded version of system software (for example, version 1.0 to version
2.0), contact your authorized service/support center for a list of valid software patches.
Some or all of the patches listed on the Configuration page that you printed earlier may no
longer be valid. Before installing a patch, be sure to verify with your authorized service/
support center that it is valid for your system version. Installing an invalid patch may result
in system corruption.
Software patches may be accessed from one or more of the following locations:
• System Updates: Using the keyboard, choose Start > All Programs > Fiery > System
Updates, and then click Check Now.
• Check for Product Updates: In a Web browser, connect to the IP address of the E-42B, click
the Configure tab, and then click Check for Product Updates.
19 Reinstall fonts or custom simulations that may have been deleted when you installed the
software.

20 If the E-42B requires a static IP address (for example, in a non-DHCP network environment),
work with the network administrator to configure it as described on page 22.
 SYSTEM SOFTWARE INSTALLATION 92

System updates
Advise the network administrator at the customer site that the System Updates feature
available through the Start menu on FACI-enabled systems allows customers to schedule and
accept installation of certain E-42B software updates from a secure site on the Internet. By
default, the feature is configured to display a notification on the monitor (if the FACI option
is present) that software updates are available for the E-42B. You can also check for system
updates via the monitor by choosing Start > All Programs > Fiery > System Updates, and then
clicking Check Now. Depending on how it is configured, System Updates operates manually
or automatically. For more information about how to schedule System Updates, see
Configuration and Setup, which is part of the user documentation set. Microsoft Windows
operating system updates should be obtained from Microsoft directly. Because such updates
are available directly from Microsoft, EFI does not maintain or provide them via the System
Updates feature.

Updating E-42B system and user software

Using the tools System Updates and Check for Product Updates (Software Downloads Site),
you can obtain updates to E-42B System Software and User Software from a secure site on the
Internet (referred to throughout this documentation as the Update Server).

Before updating the E-42B

Keep in the mind the following before updating the E-42B using System Updates or Check
for Product Updates:
• If you reinstall system software onto the E-42B HDD from DVDs, all patches and updates
previously downloaded and installed are deleted and must be reinstalled. You should
obtain the most recent patches from the Update Server immediately after system software
is reinstalled.
• The term FACI refers to the optional Fiery Advanced Controller Interface Kit which
includes a monitor, keyboard, mouse, and enablement mechanism.
• If the E-42B is behind a firewall and unable to access the Internet, the site administrator
can configure a proxy server at the customer’s organization to allow the E-42B to receive
updates (see page 96).
• While updates are being installed, you cannot print to the E-42B. Schedule the automatic
updates when no one plans to print. While updates are being installed, the E-42B may
need to reboot several times.
• To view updates that have already been installed, print the Configuration page or access
Check Now and select the History tab (see “Using Check Now” on page 96). Check Now
is available when you access System Updates directly from a FACI-equipped E-42B or a
client computer using Remote Desktop (see page 98).
 SYSTEM SOFTWARE INSTALLATION 93

• The list that displays when you access Check for Product Updates (Software Downloads
Site) may include:
– Updates that are unavailable through System Updates and/or are not approved for all
users.
– Updates that may already be installed on some E-42B print servers. To help you choose
the updates to download, compare the list displayed with the E-42B print server’s
Configuration Page > Updates log.

N OTE : Check Now is not available when you access System Updates from Command
WorkStation or WebTools.

System Updates
System Updates allows you to schedule regular inquiries to an Update Server on the Internet
for available E-42B updates. The E-42B checks automatically for updates by contacting the
Update Server periodically.

System Updates also allows users to obtain updated versions of E-42B user software (utilities)
and install them onto client computers that connect to the E-42B. The updated applications
are first downloaded from the Update Server to a partition on the E-42B HDD. Users access
the E-42B over the Internet and download the updated applications onto client computers
and then manually install them.

You can also view and download updates at any time using the Check Now feature (requires
FACI or a Remote Desktop connection; see page 96). Use Check Now to view and manually
download updates that are available for installation (Patches tab) and/or view a list of updates
that have already been installed (History tab).

You can also launch Check Now by clicking on an update notification in the task bar on the
E-42B monitor.

System Updates can be accessed in the following ways:

• Directly from a FACI-equipped E-42B.
• From a client computer through a Remote Desktop connection (must be enabled in Setup
and on the client computer; see “Enabling Remote Desktop” on page 98).
• From a client computer through WebTools > Configure > Launch Configure.
• From a client computer through Command WorkStation > Server > Setup > Server >
System Update.

For a detailed procedure, see “To schedule System Updates” on page 94.

Make sure to review “Before updating the E-42B” on page 92 before scheduling System
Updates.
 SYSTEM SOFTWARE INSTALLATION 94

TO SCHEDULE SYSTEM UPDATES

1. Access System Update.

You can access System Updates directly from a FACI-equipped E-42B, a Remote Desktop
connection from a client computer (see page 98), or a client computer using WebTools or
Command WorkStation.
If you access System Updates directly from a FACI-equipped E-42B or through Remote
Desktop, an additional feature, Check Now, is available (see page 96). Check Now lists the
updates that are currently available (Patches tab) and the updates that have already been
installed (History tab).

N OTE : Check Now is not available when you access System Updates from Command
WorkStation or WebTools.

From the E-42B From a Client using From a client using WebTools
(requires FACI Command WorkStation
or Remote Desktop)

• Click Start > All Programs > • Start Command • Open your web browser, type
Fiery > System Updates. WorkStation. the IP address or DNS name
• Log on with Administrator of the E-42B, and then press
N OTE : If the E-42B is not equipped with
privileges. Enter.
FACI, you can access System Updates
on the E-42B from a client computer • Choose Server > Setup. • Click the Configure tab, and
using Remote Desktop then click Launch Configure.
• Choose Server > System
(see page 98). • Log on with Administrator
Update.
privileges.
• Choose Configure > Server >
System Update.
• Choose Server > System
Update.

N OTE : While updates are being installed, you cannot print to the E-42B. Schedule the
automatic updates when no one plans to print. The E-42B may also need to reboot several
times during the update process.
 SYSTEM SOFTWARE INSTALLATION 95

2. Select “Check for important system updates” (or “Enable System Updates” in Command
WorkStation or WebTools).

Not available when accessed from

WebTools or Command WorkStation

3. Specify how often the E-42B contacts the Update Server.

This feature sets a schedule for installing, downloading, and/or notification of updates.
4. Choose a method for updating the E-42B operating software, system software, and
utility software:

• Automatically download and install updates (preferred method)—Automatically

downloads updates to the E-42B and installs them. Your intervention is not required.
• Download updates and send notification—Automatically downloads updates to the E-42B
but does not install them; sends a notification that updates have been downloaded. After
the updates are downloaded, you can install the updates manually.
• Send notification when updates are available—A notification displays in the E-42B task
bar when new updates are available for download from the Update Server. To manually
download the updates to the E-42B, access Check Now by clicking the notification in the
task bar. (Requires FACI or a Remote Desktop connection; see “Using Check Now” on
page 96.)
 SYSTEM SOFTWARE INSTALLATION 96

5. If you use a proxy server to connect through a firewall to the Update Server, click Proxy
Settings, select Enable Proxy, and type the appropriate information in the following fields:

• Address—proxy server IP address

• Port—port used by the proxy server
• User Name—user name for accessing the proxy server
• Password—password for accessing the proxy server
6. Click Save in the Proxy Settings window.

7. Click Apply.

Using Check Now

Check Now is available when you access System Updates directly from a FACI-equipped
E-42B (see definition on page 92) or by using a Remote Desktop connection from a client
computer (see page 98).

Use Check Now to view updates that are available for installation (Patches tab) and updates
that have already been installed (History tab).

N OTE : Check Now is not available when you access System Updates from Command
WorkStation or WebTools.
 SYSTEM SOFTWARE INSTALLATION 97

TO VIEW AND INSTALL UPDATES USING CHECK NOW

1. At the E-42B (or a client computer using Remote Desktop; see page 98) click Start
and choose All Programs > E-42B > System Updates.

The System Update Preferences dialog box appears.

2. Click Check Now at the bottom of the screen, and then do any of the following:

• To view a description of an update, select it in the list.

• To install the update, click Install.
• To view updates that have already been installed, click the History tab.
• close the window without installing an update, click the X in the upper-right corner.
 SYSTEM SOFTWARE INSTALLATION 98

Enabling Remote Desktop

Remote Desktop is a Microsoft application that allows client computers to manage and
control the Windows desktop features of the E-42B. You can enable Remote Desktop to
access the Check Now feature (page 96) of System Updates on E-42Bs that are not equipped
with FACI.

Remote Desktop must be enabled in both E-42B Setup and on the client computer, as
described in the following procedure.

TO ENABLE REMOTE DESKTOP

1. Enable Remote Desktop on the E-42B.

• Open your web browser, type the IP address or DNS name of the E-42B, and then
press Enter.
• Click the Configure tab, and then click Launch Configure.
• Log on with Administrator privileges.
• Choose Configure > Server > General.
• Select Enable Remote Desktop.
• Click Apply.
• Click Reboot.
2. Enable Remote Desktop on the client computer.

• Click Start and choose All Programs > Accessories > Communications > Remote Desktop
Connection.
• Make sure that the E-42B is Idle, type the IP address or DNS name of the E-42B, and
then click Connect.
• Type the Administrator password, if prompted.
 SYSTEM SOFTWARE INSTALLATION 99

Check for Product Updates (Software Downloads Site)

The Check for Product Updates URL (also known as the Software Downloads Site) allows
you to access the Update Server to view and manually download all available updates for
E-42B System and User Software. You can access Check for Product Updates by copying and
pasting a unique URL into a web browser from a client computer. (For details, see page 100.)

N OTE : The list that displays when you access Check for Product Updates may include:

• Updates that are unavailable through System Updates and/or are not approved for all
users.
• Updates that may already be installed on some E-42B print servers. To help you choose the
updates to download, compare the list displayed with the E-42B print server’s
Configuration Page > Updates log.

Check for Product Updates is especially useful if your E-42B cannot access the Internet, is
behind a firewall, or is otherwise unable or not configured to seek and accept automatic
updates from the Update Server (for instance, if you do not want—or the E-42B is unable—
to take advantage of the auto-download/auto-installation/auto-notification features available
through System Updates).

For a detailed procedure, see “To install updates using Check For Product Updates” on
page 100.

Make sure to review “Before updating the E-42B” on page 92 before using Check for Product
Updates.
 SYSTEM SOFTWARE INSTALLATION 100

TO INSTALL UPDATES USING CHECK FOR PRODUCT UPDATES

1. From a client computer, open a web browser, copy-and-paste or type the following URL, and
then press Enter.

https://liveupdate.efi.com/webupdater/default.aspx?sid=d50dc372d60c2e28864936c8032fd9ceEF085747.PPD

A window appears, listing available updates.

N OTE : The list that displays when you access Check for Product Updates may include:

• Updates that are unavailable through System Updates and/or are not approved for all
users.
• Updates that may already be installed on some E-42B print servers. To help you choose
which updates to download, compare the list displayed with the E-42B print server’s
Configuration Page > Updates log.

2. For each update that you want to download, click the file name under Download and then
select Save to download the update file to a location on the client computer.

3. When the updates files have been downloaded, browse to the location of the update file on
the client computer and handle it according to the file type, circumstances, and site
conditions.
 SYSTEM SOFTWARE INSTALLATION 101

About backing up and restoring the E-42B and the system

configuration
You can back up and restore the system configuration if you need to make any changes to the
system software. Additionally, you can also back up or restore the E-42B to recover from a
system crash or hard disk failure. For more information, see Configuration and Setup, which is
part of the user documentation set.
 TROUBLESHOOTING 102

TROUBLESHOOTING
The E-42B is a server for copier/printers, and is generally part of a configuration that has
connectivity to the copier/printer and workstations or computers. Problems may occur in one
of three areas:
• Inside the E-42B
• In the interface between the E-42B and the copier/printer
• In the interface between the E-42B and the workstations or computers to which it
is connected

This chapter identifies the source of common problems that may occur with the E-42B and
suggests ways of correcting them. This chapter does not attempt to provide troubleshooting
information for attached computers such as Windows or Mac OS computers, copier/
printeres, or extensive networks. Refer problems in these areas to the appropriate service
departments and network administrators.

If network administrators need to troubleshoot job errors that occur with Command
WorkStation, refer them to Configuration and Setup for more information, including how to
use the Job Error Report feature to collect error information to send to EFI Technical
Support.

When performing the service procedures described in this chapter, follow the precautions
listed in page 11.

Preliminary on-site checkout

Most problems with the E-42B are caused by loose board or cable connections. This section
describes the quick checks that you can do to locate and fix obvious problems. It describes
how to eliminate any problems with external connections to the back of the E-42B, and then
addresses checking internal board and cable connections. Check external and internal
connections before replacing any components.

N OTE : Verify that the network is functioning, no unauthorized software or hardware is

installed on the E-42B, and no problems have occurred with a particular print job or
application. The on-site administrator can help you verify these issues.

For problems that persist after you check the external and internal connections, this section
provides a comprehensive list of internal and external checks that may help you fix the
problem.

To troubleshoot problems that present specific symptoms, see “E-42B error messages and
condition” on page 110. Locate symptoms listed in the table to help you determine possible
causes and steps to remedy them.
 TROUBLESHOOTING 103

Checking external connections

Before removing the side and front panels of the E-42B to check internal components,
eliminate the most obvious sources of problems. Make sure that:
• All interface cables to the system are plugged into the proper connectors
(see page 40).
• The power cable is plugged into the wall power outlet.
• The LED on the network port is blinking to indicate network activity.

Checking internal components

To check the internal components, you must remove the side and front panels of the E-42B.

Before you remove the E-42B panels, be aware of the safety precautions that you should take
when handling the E-42B. Use standard ESD precautions when handling printed circuit
boards and electronic components. To review the safety precautions, see page 11.

TO CHECK INTERNAL COMPONENTS

1 Shut down, and then open the E-42B (see page 40).

2 Before you touch any components inside the E-42B, attach a grounding strap to your wrist
and discharge any static electricity on your body by touching a metal part of the E-42B.

3 Inspect the inside of the E-42B

• Make sure that no foreign materials have been dropped into the chassis.
• Make sure that the DVD and hard disk drive data cables are connected to the correct
SATA connectors on the motherboard.
• Look for obviously loose boards and reseat each board securely in its connector on
the motherboard.
• Look for obviously loose cables and reseat each cable connector firmly.
• Make sure that each connector is properly aligned with its mating connector. If the pins
are offset from each other, the affected board will not function properly.
4 Reassemble the E-42B and verify its functionality (see page 85).
 TROUBLESHOOTING 104

Inspecting the system

If your initial checks of the cable and board connections do not fix the problem, you
may need to inspect the system on a component-by-component basis, as described in
“Verifying the system” on page 104 A comprehensive inspection allows you to verify that each
hardware component is properly installed and configured, and helps you avoid replacing
expensive components unnecessarily.

If the system you are servicing does not meet a condition listed in Table 1, and it is not
obvious what action(s) you should take to fix the problem (for example, if the system hangs
before reaching Idle), locate the symptom in “E-42B error messages and condition” on
page 110 and perform the suggested action(s) for the condition.

TABLE 1: Verifying the system

Conditions to verify Part and additional page references
When the problem occurs, verify that: External connectors, chassis fans, and power button,
• Power cable is connected properly into the power outlet. page 103 and page 103

• Chassis fans are operating.

• Network link activity LED on RJ-45 connector is blinking.
• All external cables required are present, in correct connectors,
and well-seated.
• Cables, cable connectors, and mating connectors appear undamaged.
If the problem occurs at power up or reboot, verify that: Control panel, page 24
• Activity light on the control panel illuminates.
• Display window lights up.
• The system does not hang, and no error messages occur
before the systems reaches Idle.
• After the system reaches Idle, the control panel buttons function.
• All replaceable parts are: Chassis
– Present
– Properly aligned
– Installed securely
– Installed on the appropriate site
– The correct part for the system
– Properly configured, if configurable (such as hard disk drive jumper)
– Not visibly damaged
• Chassis and contents have not been tampered with.
• Chassis does not contain any foreign objects.
 TROUBLESHOOTING 105

TABLE 1: Verifying the system

Conditions to verify Part and additional page references
• Motherboard, including components and traces, appears Motherboard (with the motherboard replacement
undamaged, and no foreign objects are evident. dongle), page 53.
• CPU is present, well-seated, and appears undamaged. I MPORTANT : When replacing the motherboard,
• CPU cooling assembly is well-aligned and firmly attached. carefully review the cautions on page 60.
• Each fan required (including fan cable) is well-positioned
(not upside down), installed in the correct connector, and
appears undamaged.
• Boards required on the motherboard are present, well-seated,
and in the correct slots.
• Each DIMM is well-seated.
• Battery is installed.
• BIOS is well seated.
• Each DIMM is well-seated. DIMMs for E-42B, page 65
• DIMM edge connectors are not oxidized.
Each board required is: Printer interface, page 48
• Present
• Installed in the correct slot
• Well-seated
• Appears undamaged
Required cables (if applicable) are:
• Present
• Firmly connected in the correct connectors
• Not visibly damaged
User interface board (UIB) is: User interface board, page 50
• Present
• Correctly attached to its bracket
• Appears undamaged
UIB cable is:
• Present
• Firmly connected in the correct connector on the
motherboard and the back of the UIB
• Not visibly damaged
CPU is: CPU with cooling assembly, page 66
• Present
• Well-seated
• Not visibly damaged
The CPU cooling assembly is:
• Well-aligned
• Firmly attached
 TROUBLESHOOTING 106

TABLE 1: Verifying the system

Conditions to verify Part and additional page references
Fan is: Front panel fan, page 72
• Properly positioned (not backwards)
• Installed in the correct connector
The fan, fan cable, cable connector, and mating connector
are not visibly damaged.
The power supply required is: Power supply, page 73
• Present
• Correctly installed
• Not visibly damaged
Cable connectors are:
• Firmly connected
• Not visibly damaged
• Installed in the correct devices
The hard disk drive required is: Hard disk drive, page 76
• Present
• Correctly installed
• Not visibly damaged
• Jumpered as the master (primary) according
to label
Hard disk drive data cable is:
• Present
• Firmly connected to motherboard connector SATA 2
• Not visibly damaged
 TROUBLESHOOTING 107

TABLE 1: Verifying the system

Conditions to verify Part and additional page references
The drive required is: DVD drive, page 84
• Present
• Correctly installed
• Not visibly damaged
• Jumpered as the master (secondary) according
to label
• Activity LED lights on power up
DVD drive SATA cable is:
• Firmly connected to motherboard SATA 0
• Not visibly damaged
Each cable required is: UIB cable, page 50
• Present Hard disk drive data cable, page 76
• The correct type Printer interface cable, page 48
• Installed in the correct connector
DVD drive power and data combination cable, page 84
• Well-seated
Power cable(s), page 73
• Not visibly damaged (including connectors)
If included in the system, the required mouse, monitor, and keyboard • Mouse (if applicable)
are present and appear undamaged. The mouse and keyboard are • Monitor (if applicable)
connected to the correct ports on the E-42B connector panel.
• Keyboard (if applicable)
The cables required are:
• Monitor power cord (not pictured)
• Present
• Installed in the correct connector
• Well-seated
• Not visibly damaged (including connectors)
 TROUBLESHOOTING 108

Normal startup sequence

N OTE : The following description is approximate. The screens, times, and sequences that you
observe may vary slightly.

1 Code in motherboard BIOS 2 Windows operating system 3 System software on the hard
initializes and configures establishes communication disk drive completes startup
areas on the motherboard. with E-42B devices. process. The E-42B is at
Idle.

Power on

Activity light Activity light Activity light Activity light

blinks orange blinks orange blinks green is off

S TA R T I N G U P. . . S TA R T I N G U P. . . Server name

3 seconds 45 seconds 2 minutes, 30 seconds

F IGURE 28: Normal startup sequence

 TROUBLESHOOTING 109

Error messages and conditions

To address specific error messages or conditions, see “E-42B error messages and condition” on
page 110. Use the table to locate the problem or symptom that you want to fix, read about the
possible causes, and then perform the suggested actions to solve the problem.

Do not replace the hard disk drive and the motherboard at the same time. Doing so in the
wrong order, without transferring options to the new motherboard, will cause the system to
malfunction.

If troubleshooting strategies (checking cables and connections, reinstalling system software,

and so forth) do not solve the problem and you suspect that the hard disk drive or
motherboard is faulty, note that it is highly unlikely that the hard disk drive and the
motherboard are both defective; therefore, avoid replacing both to solve one problem. Always
troubleshoot in the following order.
• First, replace the hard disk drive and install system software.
Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk
drive from one E-42B to another is incorrect and strongly discouraged.
• If the problem persists, reinstall the original hard disk drive in the system, and then
replace the motherboard.

If replacing a component does not correct the problem, make sure that you reinstall the old
component back in the E-42B.
 TROUBLESHOOTING 110

TABLE 2: E-42B error messages and condition

Symptom Possible cause Suggested action

Beep codes during Startup

1 beep No error. The E-42B is starting up None

normally.

1 beep, followed by 3 Missing, unmatched, incorrect, Check for missing, unmatched, incorrect or faulty DIMMs and
beeps, followed by 3 beeps, or faulty DIMMs reseat the DIMMs to remove any oxidation on the connector
followed by 1 beep (see page 65).

Startup

E-42B does not start and Possibly one of the following: 1 Recheck all cables and connections.
the control panel is black. • The E-42B is powered off 2 Make sure the connector panel power switch is in the ON
Activity light status: position (see page 40).
Off. • Power cable is not plugged into
the power connector on the E-42B 3 Listen for the power supply fan and feel for air at the back
of the unit where the power supply is located.
connector panel, or into the wall power
N OTE : If the Activity light outlet If air is not coming from the power supply fan, isolate a
is solid orange while the possible faulty power cable as follows:
• The connector panel power switch is in
control panel is black, the • Power on using a different power cable.
the OFF position
E-42B is in Sleep Mode.
• UIB cable is not connected to • Install a new or “known good” power supply.
the motherboard, the user 4 Check the connector panel fan vent and feel for air coming
interface board, or both out of the back of the system.
• Faulty power cable If air is coming out of the power supply fan vent but is not
• Faulty power supply (power supply coming out of the connector panel fan vent, the
may not be supplying power to motherboard may be faulty. You may need to replace
the motherboard) the motherboard (see page 59).

• The CMOS jumper is not in the 5 Review the jumper section on page 71 and ensure that the
jumper is in the default position.
default position
• Faulty motherboard (motherboard
power plane may not be supplying
power to components)
 TROUBLESHOOTING 111

Symptom Possible cause Suggested action

Startup (continued)

E-42B is getting power, • UIB cable is not connected to the 1 Recheck all cables and connections.
but the control panel is motherboard, the user interface board, 2 Use a different UIB cable.
black. or both
3 If the problem persists and you have verified that the
Activity light status: • Faulty UIB cable power supply and motherboard are functioning properly as
Off. described earlier, replace the user interface board (see
• Faulty user interface board
page 50).

Following installation of a System software requires an additional Wait five minutes, power off using the power button,
new user interface board, reboot to synchronize with the firmware wait 10 seconds, and then press the power button to
the control panel remains on the new user interface board. power on again.
blank, yet backlit, for
more than five minutes.
Activity light status:
N/A.

NOT following Possibly one of the following: 1 Recheck all cables and connections.
installation of a new user • Faulty BIOS 2 Reboot the E-42B.
interface board, system
• Faulty motherboard 3 If the problem persists, replace the motherboard
stops responding at this (see page 59).
screen:

Activity light status:

Off.

System stops responding at Problem with the Fiery application. 1 Recheck all cables and connections.
this screen: 2 Reboot the E-42B.
3 If the problem persists, restore the backup, or reinstall
system software (see page 89).
S TA R T I N G U P. . .

Activity light status:

Blinking green.
 TROUBLESHOOTING 112

Symptom Possible cause Suggested action

Startup (continued)

screen and Activity light Possibly one of the following: 1 Recheck all cables and connections.
appear as follows: • Wrong, missing, incorrectly connected, 2 Reboot the E-42B.
or faulty DIMM(s) 3 If the problem persists, verify that the DIMMs are installed.
• Faulty motherboard DIMMs must be installed in matching pairs in alternating
sockets. Check for incorrect type, wrong capacity, missing, or
faulty DIMM(s). Reseat the DIMM(s) to remove any
Activity light status: oxidation on the connector (see page 65).
Off, then solid red.
4 If the problem persists, you may need to replace the
motherboard (see page 59).

screen and Activity light Possibly one of the following: 1 Reboot the E-42B.
appear as follows: • Faulty disk in the DVD drive 2 If the problem occurs when you are installing software from
bootable media (DVD or CD), the media may be damaged.
• Faulty motherboard Try another DVD or CD.
S TA R T I N G U P. . .
3 If the problem persists, replace the motherboard (see
page 59).
Activity light status:
Blinking orange,
then solid red.

screen and Activity light Problem with the Windows 1 Recheck all cables and connections.
appear as follows: operating system. 2 Reboot the E-42B.
3 If the problem persists, restore the backup, or reinstall
system software (see page 89).
S TA R T I N G U P. . .

Activity light status:

Blinking green,
then solid red.

Activity light status Possibly one of the following: 1 If you suspect that the problem may be caused by a print
progresses from solid green • Problem with system software job, try printing a different job.
to solid red. 2 Recheck all cables and connections.
• Print job is corrupt or too large
Activity light status: 3 Reboot the E-42B and check whether the CPU cooling
Solid green, then • Faulty UIB cable assembly fan is operating. If the fan is properly connected
solid red.
• CPU overheated to the motherboard but does not operate, replace the
cooling assembly.
• Faulty motherboard
4 If the problem persists, restore the backup, or reinstall
system software (see page 89).
5 If the problem persists, try connecting another UIB cable
(see page 40).
6 If the problem persists, replace the motherboard (see
page 59).
 TROUBLESHOOTING 113

Symptom Possible cause Suggested action

Startup (continued)

The Fiery icon on the Possibly one of the following: 1 Reboot the copier/printer and wait for the copier/printer to
copier control panel start up and reach Idle. Reboot the E-42B and wait for the
• Printer interface firmware has been E-42B to finish starting up.
remains unavailable for upgraded and a system reboot is required
longer than 10 minutes 2 After the E-42B has finished starting up, press the Services
after the E-42B and the • Required settings have not been enabled Home button on the copier/printer.
copier/printer have started in Centreware Internet Services
3 Verify that the E-42B and the copier/printer have the same
up. • Faulty connection between the E-42B time and date information. If the time and date information
and the copier/printer do not match on both devices, the Fiery icon may fail to
appear.
For information on how to check and set the time and date
on the E-42B, see Configuration and Setup, which is part of
the user documentation set. For information on how to
check and set the time and date on the copier/printer, see
the copier/printer documentation.
4 Reboot the E-42B (see step 1 on page 119). After the LED
display reaches and remains at 00, reboot the copier/
printer. If the Fiery icon still fails to appear, reboot the
E-42B again.
5 Check and reseat the cable connections between the E-42B
and the copier/printer.
6 Replace the external cables one by one.

Control panel messages

Could not mount the dos/ When transferring options following Obtain the motherboard replacement dongle and follow the
boot partition. installation of a new motherboard procedure on page 64.
(page 64), you used the Feature Update
CD. The E-42B does not support the
Feature Update CD.

Control panel functions

E-42B is getting power, the Possibly one of the following: 1 Recheck all cables and connections.
control panel is not black, • Problem with the Fiery application 2 Reboot the E-42B.
but the buttons on the
• Faulty user interface board 3 If the problem persists, restore the backup, or reinstall
control panel do not system software (see page 89).
function.
4 If the problem persists, replace the user interface board
(see page 50).
 TROUBLESHOOTING 114

Symptom Possible cause Suggested action

DVD drive

DVD drive is not Possibly one of the following: 1 Press the eject button below the DVD slot on the front of the
responding, cannot be E-42B.
• A disk is stuck in the DVD drive
located, or the disk will 2 If the problem persists, check the cable connections to the
not eject. • Cable connections to the DVD drive are DVD drive (see page 40).
loose or data cable is faulty
3 If the problem persists, you may need to replace the DVD
• DVD drive is faulty drive (see page 84).
• Motherboard is faulty 4 If the problem persists, you may need to replace the
motherboard (see page 59).

System performance

System performs slowly Possibly one of the following: 1 Recheck all cables and connections.
and/or hangs periodically. • Board or cable connections are loose or 2 Make sure that the CPU is firmly seated in its socket and
faulty that the fan cable is connected to the motherboard.

• System software is corrupted 3 If the problem persists, restore the backup, or reinstall the
system software (see page 89).
• Missing or faulty DIMM(s)
4 Check for missing or faulty DIMM and reseat the DIMM to
• CPU is overheated or faulty remove any oxidation on the connector (see page 65).
• Motherboard is faulty 5 If the problem persists, you may need to replace the
motherboard (see page 59).

Clock is slow. Missing or dead battery on the Replace the battery on the motherboard and update the time
motherboard in the Windows (if a monitor is connected), Command
WorkStation, or WebTools.
 TROUBLESHOOTING 115

Symptom Possible cause Suggested action

System performance (continued)

The E-42B hangs during Possibly one of the following: 1 Set the time and date in the BIOS:
the user software • The time and date need to be configured • Power off the E-42B and remove the User Software DVD
installation segment. in the E-42B BIOS. (If the battery was when it ejects.
removed from the E-42B motherboard • If not already connected, connect a keyboard and a monitor
during service and the time and date to the E-42B.
were not configured in Setup afterward,
the E-42B will hang during the user • Power on the E-42B and immediately press F2 repeatedly to
software installation segment.) start the BIOS setup utility.

• User Software DVD is corrupted • Configure the time and date.

(To navigate, use the tab key and the -/+ keys).
• The DVD drive is faulty
• Save changes and exit (F10).
• The hard disk drive is faulty
• When the E-42B reaches Idle, power off and then begin a
full software installation again, starting with the System
Software DVD (see page 89).
2 If the problem persists, obtain another User Software DVD
and begin software installation again starting with the
System Software DVD (see page 89).
3 If the problem persists, you may need to replace the DVD
drive (see page 84).
If replacing the DVD drive does not correct the problem,
reinstall the old DVD drive in the system.
4 If the problem persists, replace the hard disk drive (see
page 76).
If replacing the hard disk drive does not correct the
problem, reinstall the old hard disk drive in the system.
 TROUBLESHOOTING 116

Symptom Possible cause Suggested action

Network

If you suspect a network problem, keep in mind the following:

• If the E-42B does not appear in the list of printers on the network, another device on the network may have been assigned the same
Ethernet hardware address.
• Conflicting network settings may have been configured in Setup and on the customer’s workstation.
• Printing problems may be caused by inappropriate Setup options.
• Application-specific printing errors may be caused by missing or incorrectly placed printer description files.
• System software may be corrupted.
For additional information, see Configuration and Setup, which is part of the user documentation set.

Unable to connect to Possibly one of the following: 1 If the problem persists, have the network administrator
the network, or the green check Network Setup. To configure a static IP address (if
• Network cable is connected to applicable for the customer site), work with the network
LED on the RJ-45 the wrong RJ-45 port
network port is administrator as described on page 22.
not lit. • No cable/wrong type of cable is 2 If the problem persists, make sure that the network
connected to the network port administrator has checked other devices on the network.
• Network cable or connection If other devices are not functioning, the problem may be
is faulty with the network.
• Network is faulty 3 If the problem persists, restore the backup, or reinstall the
system software (see page 89).
• If the E-42B requires a static IP address
(for example, in a non-DHCP network Corrupt system software may cause the system to hang.
environment), it may need to 4 If the rest of the network is functioning properly and the
be reconfigured. A static IP address is problem persists, replace the motherboard (see page 59).
deleted when system software is
reinstalled.
• System software is corrupted
• Network interface on the
E-42B motherboard is faulty
 TROUBLESHOOTING 117

Symptom Possible cause Suggested action

Network (continued)

System starts up slowly Possibly one of the following: 1 If the problem persists, ask the network administrator
then displays one or more to check Network Setup. To configure a static IP address (if
• Network cable is connected to the wrong applicable for the customer site, as in a non-DHCP
DHCP error messages on RJ-45 port
the control panel. environment), work with the network administrator as
• No cable/wrong type of cable is described on page 22.
connected to the network port 2 If the problem persists, ask the network administrator
• Network cable or connection to check other devices on the network.
is faulty If other devices are not functioning, the problem may
• Network is faulty be with the network.
3 If the problem persists, restore the backup, or reinstall
• System searches for a nonexistent DHCP
system software (see page 89).
server because DHCP is enabled by
default on the E-42B, but the customer’s Corrupt system software may cause the system to hang.
network is not using DHCP 4 If the rest of the network is functioning properly
• Ethernet interface on the E-42B and the problem persists, replace the motherboard
(see page 59).
motherboard is faulty
• System software is corrupted

Printing

N OTE : Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems,
print a color Test Page to make sure that the copier/printer does not need servicing or adjusting.

Test Page fails to print. The copier/printer is not ready to print. Make sure that the copier/printer is turned on and ready to
print.

A problem exists with the connection 1 If the problem persists:

between the E-42B and the copier/printer. • Recycle power on the copier/printer.
• Recycle power on the E-42B by shutting down through the
Functions menu, waiting 10 seconds, and then powering
the E-42B back on.
2 If the problem persists, replace the printer interface cable
and board (see page 48).
3 If the problem persists, you may need to service the copier/
printer.
 TROUBLESHOOTING 118

Symptom Possible cause Suggested action

Printing (continued)

The E-42B appears in the A PostScript error 1 Make sure that Print to PostScript Error in Setup is set to
list of printers on the Yes.
customer’s workstation, 2 Check for error messages on the E-42B output.
but certain jobs do not
print.
An application problem 1 Print a job from a different application to determine if the
problem is associated with a particular application.
2 Make sure that the connection between the E-42B and the
workstation is working by downloading a Test Page from the
workstation, or by printing a simple file such as a text file.
3 Resend the problem file.

A print job stalls or stops Possibly one of the following: 1 Cancel the E-42B print job.
after one or a few pages. • A PostScript or application error 2 If this fails to clear the problem, reboot the E-42B.

• System software is corrupted 3 If the problem persists, choose the Clear Server command
from Command WorkStation.
4 Set Print Cover Page to Yes and resend the problem job.
The Cover Page will indicate “PS Error.”
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5 If the problem persists, restore the backup, or reinstall
system software (see page 89).
Corrupt system software may cause the system to hang.

Incorrect or faulty DIMM 1 Reseat the DIMMs to remove any oxidation on the connectors
or faulty DIMM connection (see page 65).
2 Verify memory amount on the Configuration page.
3 If the problem persists after replacing the DIMM,
replace the motherboard (see page 65).

Color quality is A copier/printer problem Test the copier/printer and perform service, if necessary.
inconsistent. See the service documentation that accompanies the copier/
printer.
 TROUBLESHOOTING 119

Symptom Possible cause Suggested action

Printing (continued)

Print quality is poor. Possibly one of the following: 1 Print a E-42B Test Page.
• A file or application problem 2 If the quality of the E-42B Test Page is good, the error
condition may be a file or application problem.
• A missing or outdated printer
description file 3 Make sure that the appropriate printer description file
is installed. (For details, see Printing, which is part of the
• The application cannot find the user documentation set.)
appropriate printer description file
• The system is out of calibration

If the user can print the E-42B Test Page, but cannot print a job from a computer on the network, make sure that the network
administrator has:
• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as an IP address, Subnet mask, and Gateway address) match the settings
used in the network.
N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain
EPS files.
 SPECIFICATIONS 120

SPECIFICATIONS
This section provides an overview of the E-42B features, specifications, and
safety certifications.

Hardware features
• Intel i5-2400 quad core 3.1GHz CPU (up to 3.4 GHz with Turbo Boost enabled)
• Memory: 4GB (2 x 2GB)
• An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity over twisted
pair cable (upper port)
• 1TB hard disk drive standard
• Built-in DVD drive

Physical specifications
• Operating Environment:
– Temperature: +5°C to +40°C
– Relative Humidity: 10%-85% (non-condensing)
• Power Supply Rating: 100-240V, 50-60Hz, 6A
• Power Supply Voltage Input: 100-240V @ 50-60Hz
• Power Supply Current Input: 100V @ 6A Max.; 240V @ 3A Max.
• Rated Power Consumption: 350W
• Dimensions (Height x Depth x Width):
48.84 cm (19.23 in.) x 48.26 cm (19.00 in.) x 21.23 cm (8.36 in.)
• Weight: 19.7 kg (43.4 lb.)

Networking and connectivity

• Supports AppleTalk and TCP/IP protocols simultaneously.

N OTE : AppleTalk is supported only for downloading fonts.

 SPECIFICATIONS 121

Safety and emissions compliance

The E-42B has been certified to meet or surpass the following government standards:

Safety approvals EMI/EMC approvals

CB-scheme IEC 60950-1Amd1 (2nd edition) FCC Part 15 Verification (NA) Class A
UL 60950-1:2007 (TUV NRTL) ICES-003 (NA) Class A
CAN/CSA-22.2 #60950-1-07 (TUV NRTL) EN55022:2010 (EU) Class A
GS mark by TUV, EN60950-1:2006+A11+A1+A12 C-TICK mark (Australia and New Zealand)
(2nd edition) certificate and critical component part
list
EN55024:2010 (EU) Class A
EN610003-2: 2006 Plus A1:2009&A2:2009
(EU) Class A
EN610003-3: 2008 (EU) Class A
EN62311:2008 (EU) Class A
 PREPARING THE COPIER/PRINTER TO CONNECT TO THE E-42B 122

PREPARING THE COPIER/PRINTER TO CONNECT TO THE E-42B

Before you can connect the E-42B to the copier/printer, you must prepare the copier/printer
as follows:
• Install the Gigabit Ethernet board in the copier/printer and change the Service Program
(SP) mode on the copier/printer.
• Install the “fierydriven®” key top on the copier/printer operation panel.
• Affix the Fiery decal to the copier/printer front cover.
• If needed, disable the GW scanner feature on the copier/printer.

TO INSTALL THE GIGABIT ETHERNET BOARD IN THE COPIER/PRINTER

1 Before removing the panels on the copier/printer, shut down the copier/printer, and then
unplug the power cord from the wall.

2 Remove the rear and central covers [A] with a screwdriver.

F IGURE 29: Rear central cover [A] ( x 4)

 PREPARING THE COPIER/PRINTER TO CONNECT TO THE E-42B 123

F IGURE 30: Controller box cover [B] ( x 4)

3 Remove the slot cover [C] with a screwdriver.

F IGURE 31: Slot cover [C]

 PREPARING THE COPIER/PRINTER TO CONNECT TO THE E-42B 124

4 Insert the Gigabit Ethernet controller board [D] ( x 1, x 2).

F IGURE 32: Attaching the controller board.

5 Reassemble all covers.

6 Connect the power cord of the copier/printer to a power outlet.

7 Turn the copier/printer main power switch on and enter SP mode.

8 Change the network setting of SP5895-002 from “0” to “1”.

9 Press the On switch (operation switch) on the copier/printer operation panel and wait until
the On indicator is off.

10 Turn the copier/printer main power switch off.

11 Connect the copier/printer to the E-42B (see page 20).

 PREPARING THE COPIER/PRINTER TO CONNECT TO THE E-42B 125

TO INSTALL THE “FIERYDRIVEN®” KEY TOP SEAL ON THE COPIER/PRINTER OPERATION PANEL
• Insert the “fierydriven®” key top seal to the key right above the F2 key.

F IGURE 33: Inserting the key top seal.

TO AFFIX THE FIERY DECAL ON THE COPIER/PRINTER FRONT COVER

• Affix the Fiery decal on the copier/printer front cover.

F IGURE 34: Affixing the decal on the copier/printer.

 PREPARING THE COPIER/PRINTER TO CONNECT TO THE E-42B 126

Disabling the GW scanner feature

By default, the customer can use the GW scanner feature on the copier/printer with the
E-42B. You can disable the GW scanner by customer request.

TO DISABLE THE GW SCANNER

1 Change the setting of SP5895-002 from “0” to “1”.

2 Press User Tools > Edit Home > Delete icon.

3 Select the Scanner icon.

4 Press OK > User Tools.

 SERVICING THE E-42B WITH FURNITURE 127

SERVICING THE E-42B WITH FURNITURE

This chapter describes how to remove the E-42B from the furniture in order to access internal
components for service.

Procedures
If the E-42B is installed in the optional furniture, you must remove it from the furniture
before performing most service procedures.

Monitor

Monitor pole

E-42B

Table top
Stand

Drawer

F IGURE 35: E-42B installed on the furniture

 SERVICING THE E-42B WITH FURNITURE 128

REMOVING THE E-42B FROM THE FURNITURE

Never lift the E-42B by grasping the top panel. The top panel does not support the weight of
the system.
1 Make sure that the E-42B is shut down and that all the cables are removed from the back of
the E-42B.

2 Remove the cable cover and disconnect the two monitor cables (power and video):

• Power from the back of the monitor and from the wall outlet
• Video from the back of the monitor and from the back of the E-42B

Power cable

Video cable

Cable cover
 SERVICING THE E-42B WITH FURNITURE 129

3 Remove the thumbscrews that attach the E-42B stability bracket to the stand.

Thumbscrews

Stability bracket

4 Lift the bracket and gently pull the E-42B away from the table top.

Make sure to pull the E-42B out just enough so that the front panel of the E-42B is aligned
with the back edge of the table top.
 SERVICING THE E-42B WITH FURNITURE 130

5 Remove the E-42B left side panel (two screws) so that you can access the monitor pole
tightening mechanism.

Monitor pole
tightening mechanism

Left side panel

 SERVICING THE E-42B WITH FURNITURE 131

6 Use the allen key to loosen the screw that secures the monitor pole to the E-42B.

The allen key should be stored in the side drawer of the furniture.

Allen key

7 Holding the monitor pole, gently lift the monitor pole assembly up and out of the E-42B
monitor mount.

Monitor pole

8 Continue servicing the Fiery controller.

 SERVICING THE E-42B WITH FURNITURE 132

REPLACING THE E-42B IN THE FURNITURE

1 Make sure that the left side panel is removed from the E-42B.

2 Place the E-42B upright on the furniture stand. Slide the E-42B forward just until its front
panel is aligned with the back edge of the table top.

Use the handle on the stability bracket to lift the rear of the E-42B and slide it forward.
3 Route the monitor cables (power and video) into the cutout in the back of the top panel. Pull
each cable out of the cutout in the top panel.

Video cable
Power cable

Top panel

Top cutout

Back cutout
 SERVICING THE E-42B WITH FURNITURE 133

4 Lift up the pole assembly and insert the pole into the top of the E-42B so that it is inside the
monitor mount. Tighten the assembly into place using the allen key.

Tighten the
monitor assembly
 SERVICING THE E-42B WITH FURNITURE 134

5 Replace the left side panel on the E-42B with the screws that you removed earlier.
 SERVICING THE E-42B WITH FURNITURE 135

6 Use the handle on the stability bracket to lift the rear of the E-42B. Slide the E-42B all the
way forward into the stand. Lock the E-42B into place with the two thumbscrews that you
removed earlier.

Power cable
Video cable

Stability bracket (lock into

place with two thumbscrews)

7 Connect the two monitor cables (power and video):

• Power to the back of the monitor and to the wall outlet

• Video to the back of the monitor and to the back of the E-42B
 SERVICING THE E-42B WITH FURNITURE 136

8 Replace the cable cover over the cables and monitor pole.

Cable cover

9 Replace the allen key in the furniture drawer and continue reassembling the Fiery controller.
 INDEX 137

INDEX
Numerics Calibration command 28
10BaseT/100BaseTX/1000BaseT 21 changing the server’s default language 15, 89
check for product updates 99
A Check Now feature, system updates 93, 96
AC connector 103 checklist for service calls 16, 23, 85
activity light 25, 50, 110, 111, 112 Clear Server command 29
AppleTalk 9, 120 clearing the CMOS 71
clock 114
B closing the system 85
battery 70, 114 CMOS 71
boards troubleshooting start up problems 110
motherboard 53 Color Charts 29
user interface 50 color profiles 88
video 48 Command WorkStation 9
boxes, unpacking 18 component sled 80, 81, 84
bracket components
HDD 76, 79 checking 103
buttons exploded view of 38
down 24, 50 Configuration page 29, 30
line selection (move left/right) 24, 50 printing 29
menu 50 Configure tool, using to change the server’s
UIB, replacing 52 default language 15, 89
up 24, 50 configuring a proxy server, system updates 96
configuring a static IP address 22, 88, 91, 116
C
connections, checking 103
cables
connectors
checking 103
network 21, 36, 103
CPU fan 67, 69
panel 36, 103
DVD drive 39, 80
power, AC 36, 103
front panel fan 72
printer interface 36, 103
front panel USB ports 80, 81, 83
USB ports (dongle) 36, 63, 103
HDD data 39, 77, 79
video board 48
HDD power 77, 79
Control Panel
keyboard 19
activity light 111, 112
monitor 19
buttons 50
mouse 19
display window 24
network, twisted pair 21
control panel
power and reset buttons 80, 81, 83
using 24
power supply 73
cooling assembly
printer interface 48
CPU 66, 67
speaker 80, 81, 83
copier operation panel 27
UIB 39
covers, removing 43
unpacking 18
CPU 10, 120
 INDEX 138

connecting the CPU fan power cable 69 F

overview 66 FACI monitor 19
removing and replacing 68 fan
removing the cooling assembly from 67 CPU 66, 67
replacing the cooling assembly on 69 front panel 72
type 53 ferrite
custom simulation and output profiles 88 installing on the front panel USB port cables
customer site checklist 16 83
installing on the power supply 75
D removing from the front panel USB port
damage, reporting 18 cables 81
DHCP network environment 22, 88, 91, 116 removing from the power supply 73
diagnostics, Ethernet address 116 Fiery pages 29, 30
DIMMs Fiery Scan 9
configuration 10, 65, 120 Fiery System Installer 87
removing 65 Fiery.1 password 64
replacing 65 Font list
display window, Control Panel 24 definition 88
dongle printing prior to HDD replacement 77
for entering Service Mode (motherboard printing prior to system software installation
replacement) 63 88
transferring options (motherboard fonts
replacement) 60, 63, 64 printer fonts on server 29
down button 24, 50 printing font list 29
drives front panel 36
DVD 84 fan 72
hard disk drive (HDD) 76, 79 layout 24
DVD drive 80, 84 removing 45
power and data cables 39 front panel USB ports 80
removing 84 FTP Log 29
replacing 85 functional diagram 10
Functions menu 26, 27
E
Shut Down 34, 40
E-mail log 29, 30
E-mail printing 9 G
EMI approvals 121 grounding strap 14
error messages
check power and cable 23 H
when transferring options to new hard disk drive (HDD) 76, 79
motherboard 113 bracket 76, 77, 79
ESD (electrostatic discharge) capacity 120
safety precautions 13 caution about replacing 79, 109
wrist grounding strap 14 data cable 77, 79
Ethernet description 76
address 116 mounting screws 78, 79
cable 18, 21 proper handling 76
connector 21, 36 removing 77
exploded view replacing 79
CPU and cooling assembly 66 heatsink, CPU 66, 67
print server 38
 INDEX 139

I N
installation sequence 15 network
installing user software on client systems 17 cable, twisted pair 21
IP address 13 connector 21, 36
IP address, static 22, 88, 91, 116 supported types 120
IPP 9 network administrator 15, 17
network connections
J precautions 12
Job Log 87 networks
Printable Info menu 29 availability during installation 17
jobs 87, 88 checklist 17
jumpers 71 supported 9, 10
normal startup sequence 108
K
keyboard 19 O
opening the system 43
L operation panel, copier 27
LAN (local area network) 12
language, changing on the print server 89 P
language, changing the default 15, 89 panels, removing 43, 45
LCD 12, 24, 25, 50 PANTONE 29
line selection buttons 24, 50 password 64
Logon Information password 64 Portable Document Format (PDF) 9
PostScript 9
M power
magnetic tools 14 AC cable 103
magnetic warning 14 AC connector 103
master installer 17 CPU fan 67, 69
memory DVD drive 85
configuration 10, 65, 120 front panel fan 72
removing 65 HDD 79
replacing 65 power and reset cables 39
menu button 50 precautions 17
Menu tabs, copier operation panel 27 power and reset buttons 80
monitor 19 power supply
monitor profiles 88 cables 73
motherboard removing 73
battery 70 replacing 75
cautions about replacing 59 voltages 23, 32, 73, 120
description 53 power, AC
DIMMs 65 connector 36
errors when transferring options to 113 precautions 14, 15
removing 55, 58 Print Pages command 29
replacing 59 printing
transferring options to 60, 63, 64 Configuration page 29
verifying in Service Mode 59, 63–64 font list 29
mouse 19 server information pages 29
move left/right buttons 50 profiles 88
proxy server 96
 INDEX 140

R T
reassembling the system 85 terminology 35
remote desktop, enabling for system updates 98 Test Page 29, 30
reset and power buttons 26, 32, 40 Test Page, printing 29
reset button 33, 34, 41 thermal compound 61, 69
Resume Printing command 27 tools required for service/installation 14
Run Diagnostics command 29 transferring options (motherboard replacement)
60, 63, 64
S Tray Alignment command 28
safety approvals 121 troubleshooting
scanning 9 beep codes during startup 110
service bulletins 14 checking external connections 103
service calls checking internal connections 103
checklist 16, 23, 85 control panel functions 113
tools required 14 control panel messages 113
Service Mode 59, 63–64 DVD drive 114
service procedures, overview 35 error messages and conditions 109
Setup 27 network 116
shutting down 33, 34, 40, 41, 42 normal startup sequence 108
side panels preliminary on-site checkout 102
removing 44 printing 117, 118
replacing 44 startup problems 110
software system performance 114, 115
system 60 twisted pair network cable 21
user 17, 60
speaker U
motherboard connection 39 UIB cable
removing 81, 83 routing diagram 39
specifications 120 unpacking 18
startup 32 up button 24, 50
normal sequence 108 updating software 92
static IP address, configuring 22, 88, 91, 116 updating the system 63, 92, 93, 95, 96, 99
Suspend Printing command 27 USB ports 80, 103
switch bank assembly 80, 84 user interface board (UIB)
removing 81 activity light 50
replacing 82 buttons on 52
system performance 114 description 50
system software display window 50
do not install after installing a new line selection buttons (move left/right
motherboard 60 buttons) 50
installing 89 menu button 50
updating 92, 93, 95, 96, 98, 99 removing 51
system updates 92, 93 replacing 52
cautions 92 up/down buttons 50
check for product updates 93 user software
Check Now feature 93, 96 do not install after installing a new
enabling a proxy server 96 motherboard 60
enabling Remote Desktop 98 installing on client systems 17
scheduling 95 troubleshooting problems during installation
115
using check for product updates 99
using system updates 93
 INDEX 141

V
verifying functionality 85
verifying new motherboard installation 63
video board
connector 48
description 48
removing 49
replacing 49
voltages
checking 23, 32, 73

W
Windows XPe
password 64
wrist grounding strap 14