1. What is the origin of the word "communication"?

A) Greek word "Koinonia"

B) Latin word "Communicare"
C) Old English word "Commune"
D) Sanskrit word "Sanjna"

2. Which of the following is considered the "lifeblood" of social and business worlds?
A) Technology
B) Communication
C) Creativity
D) Education

3. According to the American Management Association (AMA), communication is defined as:

A) "The transfer of information through symbols"
B) "Any behavior that results in an exchange of meaning"
C) "A means to achieve business goals"
D) "Sharing opinions in written form"

4. Who described communication as "the process of passing information and understanding

from one person to another"?
A) Keith Davis
B) Newman and Summer Jr.
C) AMA
D) Harold Lasswell

5. What is the primary role of a "sender" in the communication process?

A) Decoding the message
B) Providing feedback
C) Creating and transmitting the message
D) Selecting the channel

6. Which element of communication involves "converting symbols into a message"?

A) Encoding
B) Decoding
C) Feedback
D) Channel

7. What is considered the "glue" that holds an organization together?

A) Leadership
B) Goals
C) Communication
D) Structure

8. In the communication process, what does "feedback" signify?

A) The initial transmission of the message
B) A response to the sender’s message
C) The choice of communication medium
D) The emotional tone of the message

9. Which of the following is an example of non-verbal communication?

A) Writing an email
B) Gestures and facial expressions
 C) Conducting a phone call
D) Sending a report

10. Which component of communication is responsible for the "channel"?

A) The medium through which the message travels
B) The feedback provided by the receiver
C) The encoding of the message
D) The clarity of the sender’s speech

11. Which element of communication involves "framing the idea" to send a message?
A) Feedback
B) Encoding
C) Decoding
D) Channel

12. What is the subject matter of communication referred to as?

A) Message
B) Feedback
C) Channel
D) Encoding

13. What type of communication does a "video conference" represent?

A) Non-verbal communication
B) Written communication
C) Oral communication
D) Formal communication

14. Which communication method is best for conveying technical data?

A) Oral communication
B) Non-verbal communication
C) Written communication
D) Informal communication

15. What is "paralinguistics" concerned with?

A) Body movements
B) Tone, pitch, and speed of speech
C) Written words
D) Personal space

16. Which non-verbal cue conveys attentiveness and interest?

A) Crossing arms
B) Maintaining eye contact
C) Looking away frequently
D) Fidgeting with objects

17. In proxemics, which space is used for social interactions?

A) Intimate distance
B) Personal distance
C) Social distance
D) Public distance
18. What is the primary purpose of communication in organizations?
A) To create structure
B) To exchange meaningful ideas
C) To develop policies
D) To train employees

19. Which barrier to communication involves "technical issues"?

A) Physical barrier
B) Technological barrier
C) Cultural barrier
D) Semantic barrier

20. What does "feedback" ensure in the communication process?

A) The message is transmitted clearly
B) The sender’s intent is verified
C) The channel is selected properly
D) The encoding is effective

21. What is "kinesics" commonly known as?

A) Space language
B) Body language
C) Sign language
D) Facial communication

22. Which kinesic cue is most associated with showing confidence?

A) Fidgeting
B) Erect posture
C) Crossed arms
D) Avoiding eye contact

23. In proxemics, which distance is ideal for business meetings?

A) Intimate
B) Personal
C) Social
D) Public

24. Which facial expression is universally associated with happiness?

A) Smiling
B) Frowning
C) Raised eyebrows
D) Pouting

25. What does "haptics" refer to in communication?

A) Use of touch
B) Use of gestures
C) Use of space
D) Use of posture

26. What is the origin of the word "communication"?

A) Greek word "Communis"
B) Latin word "Communicare"
 C) French word "Commune"
D) German word "Kommunik"

27. According to the American Management Association (AMA), communication is:

A) An exchange of opinions only
B) Any behavior that results in an exchange of meaning
C) A verbal-only process
D) A formal method of transferring information

28. Which component of communication involves framing the idea into symbols or words?
A) Encoding
B) Decoding
C) Feedback
D) Channel

29. In the communication process, what does the 'channel' refer to?
A) The sender’s background
B) The medium through which the message is transmitted
C) The emotional tone of the sender
D) The feedback mechanism

30. Which of the following is NOT a type of verbal communication?

A) Face-to-face conversation
B) Reports
C) Circulars
D) Gesture

31. Kinesics refers to:

A) The study of voice modulation
B) The use of personal space in communication
C) The study of body language
D) Written communication techniques

32. What does "proxemics" primarily deal with?

A) Vocal tone variations
B) Use of gestures in conveying messages
C) The physical distance maintained during communication
D) Written reports and memos

33. Which of the following is an example of non-verbal communication?

A) Memos
B) Reports
C) Facial expressions
D) Emails

34. In kinesics, an erect posture typically conveys:

A) Disinterest
B) High spirits and confidence
C) Nervousness
D) Aggression
 35. What is the purpose of "feedback" in communication?
A) To encode the message again
B) To ensure the message was understood correctly
C) To change the channel of communication
D) To introduce new information

Section 2

36. Which type of communication involves the use of words?

A) Non-verbal communication
B) Verbal communication
C) Kinesics
D) Proxemics

37. In the communication process, who is responsible for interpreting the message?
A) Sender
B) Receiver
C) Channel
D) Encoder

38. Which of the following is a barrier to effective communication?

A) Clear articulation
B) Semantic differences
C) Active listening
D) Proper feedback

39. What does "paralinguistics" study?

A) Written reports
B) Body language
C) Vocal features like pitch and tone
D) Facial expressions

40. What is the ideal speaking speed in professional communication?

A) 50-70 words per minute
B) 80-100 words per minute
C) 120-150 words per minute
D) 200-250 words per minute

41. Which posture indicates a defensive attitude?

A) Leaning forward
B) Erect posture
C) Crossed arms
D) Slumped posture

42. Which of the following is a characteristic of effective communication?

A) Ambiguous message
B) Clear and concise message
C) Use of jargon
D) Lack of feedback

43. What is "decoding" in the communication process?

A) Encoding the message
 B) Translating the message into a format for transmission
C) Interpreting the message by the receiver
D) Giving feedback to the sender

44. Which element of non-verbal communication involves personal appearance?

A) Proxemics
B) Kinesics
C) Paralinguistics
D) Encoding

45. In proxemics, which type of space is used for formal communication?

A) Intimate space
B) Personal space
C) Social space
D) Public space

Section 3

46. Which type of communication is considered more spontaneous and less structured?
A) Verbal communication
B) Non-verbal communication
C) Written communication
D) Formal communication

47. How is "feedback" typically communicated in a conversation?

A) Through facial expressions
B) Through gestures
C) Through words and actions
D) Through body language

48. What is the main challenge of "noise" in communication?

A) It leads to better message delivery
B) It creates misunderstandings and barriers
C) It improves message clarity
D) It has no effect on the process

49. Which element of communication helps in clarifying the receiver’s understanding of the
message?
A) Encoding
B) Feedback
C) Noise
D) Message

50. Which communication type involves the exchange of messages through physical gestures
and body movements?
A) Verbal communication
B) Non-verbal communication
C) Written communication
D) Formal communication

51. What is the role of "noise" in communication?

A) It enhances the clarity of the message
 B) It distorts or interferes with the message
C) It speeds up the communication process
D) It clarifies the meaning of the message

52. Which of the following is NOT an example of written communication?

A) Memos
B) Emails
C) Face-to-face conversation
D) Reports

53. Which factor is critical in choosing the appropriate channel of communication?

A) The sender’s age
B) The urgency and importance of the message
C) The sender’s preferred medium
D) The color of the communication medium

54. Which of the following is an example of a "formal" communication channel in an

organization?
A) Informal discussions during lunch breaks
B) Office memos
C) Casual emails between friends
D) Social media posts

55. What is "semantic noise" in communication?

A) Misunderstanding due to language differences
B) Physical distractions during a conversation
C) Miscommunication due to the medium used
D) Misinterpretation of non-verbal signals

56. What is the primary function of "paralanguage" in communication?

A) To express emotions through voice modulation
B) To provide feedback
C) To convey meaning through body movements
D) To translate the message into written form

57. Which type of communication involves "gestures, eye contact, and facial expressions"?
A) Verbal communication
B) Non-verbal communication
C) Written communication
D) Symbolic communication

58. What is the purpose of "active listening" in effective communication?

A) To wait for the other person to finish speaking
B) To give appropriate feedback and respond thoughtfully
C) To speak louder than the speaker
D) To interrupt and ask clarifying questions

59. What does "cultural noise" refer to in communication?

A) Physical distractions like noise in the environment
B) Misunderstandings caused by cultural differences
 C) Miscommunication due to language barriers
D) Emotional responses that affect the message

60. Which of the following is an example of "informal communication"?

A) Company newsletters
B) Formal emails between colleagues
C) Casual chats between employees
D) Presentations in business meetings

Section 5

61. Which of the following is NOT a type of non-verbal communication?

A) Posture
B) Body language
C) Speech tone
D) Written documents

62. What does the "Encoding" process in communication involve?

A) Sending the message through the chosen medium
B) The receiver’s interpretation of the message
C) Creating the message using symbols or words
D) Providing feedback to the sender

63. Which type of communication uses "symbols, words, or sounds" to convey a message?
A) Non-verbal communication
B) Written communication
C) Verbal communication
D) Digital communication

64. In which scenario is face-to-face communication most effective?

A) When the message is very complex
B) When confidentiality is important
C) When the message is informal
D) When immediate feedback is necessary

65. What is "feedback" in the communication process?

A) The act of decoding the message
B) The receiver’s response to the sender’s message
C) The message’s medium of transmission
D) The sender’s emotional reaction to the message

66. Which of the following communication channels is best for delivering a persuasive message?
A) Written communication
B) Telephone calls
C) Face-to-face communication
D) Social media posts

67. What does "personal space" refer to in communication?

A) The space around the receiver where the message is transmitted
B) The space in which one feels comfortable communicating
C) The personal belongings of the sender during communication
D) The medium used for communication
 68. Which of the following is considered a "non-verbal cue"?
A) The choice of words used
B) The use of eye contact
C) The voice tone
D) The physical medium used for sending the message

69. What is the "low-context" communication style characterized by?

A) The message being implied through context
B) Relying heavily on non-verbal cues
C) Conveying most information through explicit words
D) Using indirect and ambiguous language

70. What is the best way to improve clarity in written communication?

A) Use complex sentences and jargon
B) Use short, simple sentences and be direct
C) Focus on the emotional tone
D) Add personal anecdotes

Section 6

71. What is an example of a "formal" communication medium in a professional setting?

A) Texting
B) Company memo
C) Informal team chat
D) Casual email exchange

72. Which of the following is an example of a "symbol" in communication?

A) A word written on paper
B) A handshake between two people
C) A facial expression conveying sadness
D) A gesture of approval

73. What does "proxemics" primarily deal with?

A) The emotional tone of the message
B) The use of gestures
C) The physical space used during communication
D) The structure of verbal sentences

74. In terms of communication, what is "context"?

A) The physical space where communication occurs
B) The sender’s emotional state
C) The background information surrounding the communication
D) The choice of language used

75. Which of the following communication styles is characteristic of high-context cultures?

A) Direct, explicit communication
B) Relying on written documents
C) Indirect communication and reliance on context
D) Using very few non-verbal cues

76. What is the primary disadvantage of using email for communication?

A) It is fast and efficient
 B) It lacks personal touch and non-verbal cues
C) It is informal and difficult to track
D) It can lead to misinterpretation of tone

77. What is the role of "filters" in communication?

A) To block any noise during the communication process
B) To distort the meaning of the message
C) To interpret the message based on the receiver’s background
D) To improve the sender’s delivery of the message

78. What is "constructive feedback"?

A) Feedback that focuses on personal traits
B) Feedback that is designed to be helpful and improve communication
C) Feedback that ignores the problem and only compliments
D) Feedback that criticizes without offering solutions

79. In the communication process, what does the "sender" do?

A) Receives the message and decodes it
B) Encodes the message and sends it
C) Provides feedback to the sender
D) Decides the medium for communication

80. Which of the following best describes the "sender-receiver" model of communication?
A) A communication model where only the sender is responsible for meaning
B) A linear communication process with no feedback loop
C) A two-way process where both the sender and receiver share meaning
D) A model based on physical signals like light and sound

81. Which of the following is an example of "non-verbal leakage"?

A) A person smiling while saying they are upset
B) A person speaking quickly during a meeting
C) A person writing down their thoughts in an email
D) A person pausing while delivering a speech

82. What is the "two-step flow" model of communication?

A) A communication model where messages flow from the media to the receiver without
feedback
B) A model where the message is passed through opinion leaders before reaching the
general public
C) A linear communication model without feedback
D) A model where the sender communicates directly to the audience without intermediaries

83. What is "media richness theory" in communication?

A) A theory suggesting that all communication channels are equally effective
B) A theory that proposes richer communication channels are better suited for complex
messages
C) A theory focusing on the content of the message
D) A theory that suggests verbal communication is more effective than non-verbal

84. What is the role of "context" in face-to-face communication?

A) It is irrelevant to the communication process
 B) It affects how messages are understood and interpreted
C) It only applies to written communication
D) It determines the accuracy of the message

85. What is the "grapevine" in an organizational communication context?

A) A formal channel of communication used for announcements
B) An informal network of communication, often carrying rumors and gossip
C) The primary source of written communication
D) The process of evaluating the effectiveness of communication

Section 8

86. What is the most significant barrier to effective communication in a multicultural setting?
A) Technical issues with communication equipment
B) Differences in language and cultural norms
C) Lack of enthusiasm from the audience
D) Misunderstandings due to personal biases

87. What is the "communication climate" in an organization?

A) The physical environment where communication happens
B) The emotional tone and environment in which communication takes place
C) The organizational structure of communication channels
D) The technical tools used for communication

88. Which of the following is a characteristic of a "high-context" communication culture?

A) Messages are direct and explicit
B) Messages are implicit and rely heavily on context
C) Communication is often one-way
D) The message is conveyed through technology

89. What is the purpose of "summarizing" in communication?

A) To restate the message in a longer form
B) To provide feedback in the form of a question
C) To condense and clarify the main points for better understanding
D) To make the message sound more formal

90. Which of the following is the primary focus of "interpersonal communication"?

A) Communicating with a large audience
B) Using media to deliver messages
C) Exchange of information and feelings between two or more people
D) Communication with a focus on digital platforms

91. What does "empathy" contribute to effective communication?

A) It enables the speaker to dominate the conversation
B) It helps the communicator understand the feelings and perspectives of others
C) It forces the listener to accept the speaker’s message without question
D) It makes the message sound more authoritative

92. What is the impact of "personal barriers" in communication?

A) They have no effect on communication
B) They enhance the message by providing context
 C) They may distort or block the effective delivery of the message
D) They ensure the message is received in its original form

93. Which of the following is a method to overcome "cultural barriers" in communication?

A) Avoid using gestures
B) Learn and understand the cultural differences of the audience
C) Stick only to formal communication channels
D) Ignore the cultural backgrounds of the audience

94. In which situation would "email" be the least effective communication medium?
A) Sending quick updates
B) Discussing a sensitive issue with a colleague
C) Delivering a formal announcement
D) Sending a report to a client

95. What is "active questioning" in communication?

A) Asking irrelevant questions to shift the topic
B) Asking open-ended questions to gather information and clarify understanding
C) Asking yes/no questions to avoid lengthy conversations
D) Asking leading questions to influence the response