Republic of the Philippines

Department of Education
National Capital Region
School Division Office of Quezon City
NOVALICHES HIGH SCHOOL
Lakandula St. T.S. Cruz Subdivision, Novaliches, Quezon City

DETAILED LESSON PLAN

TLE 10 - HE (Wellness Massage)

Date: (October 11, 2024)

I. Objectives
At the end of the lesson, the students should be able to:
1. identify the telephone etiquette;
2. perform the proper telephone etiquette; and
3. value the importance of telephone etiquette.

II. Learning Resources

A. Content Standards
● The learner demonstrates understanding the skills and knowledge required to consult
with client/s and select and sequence a range of wellness massage techniques as
program
B. Performance Standards
● The learner independently recognizes pre- services to wellness massage client/s.
C. Content
a. Main Topic: Provide pre-service to wellness massage client/s (WC)
b. Sub Topic: Telephone Etiquette
D. Learning Competency
● TLE_HEWM10WCIIa-j -2
E. References:
● K to 12 BEP TLE Home Economics Wellness Massage Learner’s Material Grade 10

● www.youtube.com, www.google.com
F. Teaching Materials:
a. Presentation (Canva)
b. Pen and Paper
 c. Laptop and Projector

III. Lesson proper

● Preparatory

Teacher’s activity Students’ activity

“Good morning <section name>” “Good morning, Ma’am Trixy Good morning
classmate!”

“So how is your day?”

“It was great Ma’am”

“Before we start, Let’s start our session with a

prayer, anyone can lead?” “Me Ma’am! (He/she leads the prayer)

“Thank you! Before you take your seats, kindly pick

up the pieces of paper, small trash under your
chair.”

“If I call your name, please raise your hand and say
present” “Yes Ma’am.”

● Review

Teacher’s activity Students’ activity

"Since I am new as your student teacher, could “(Some students raise their hands)”
you please review Ma’am from the previous
topics?
“It is about the Communication Skills Ma’am.”
“Okay you Daniela.” (The student has a nametag)

“Correct! thankyou Daniela, A wonderful topic,

right?”
 ● Motivation

● Teacher will present a jumbled letters and the class will guess the jumbled words:
o Telephone, Smile, Massage slip and Pen

Teacher’s activity Students’ activity

“So, we have five absentees huh? Anyway, before “Yes Ma’am.”

we proceed to our main topic. I will show you class
a jumbled letter, and you’ll only guess it. Then, if
you know the answer just raise your hand. Are we
clear?”

(The teacher presented the jumbled letter)

(The students are raising their hand)

“Woah! okay you girl at the back, what is your

name first?”

“My name is Princess, Ma’am.”

“Okay then what is the answer?”

“Very good Princess, now we proceed to the “The answer is Telephone Ma’am.”
second slide.”

“Okay you Timothy.” (The student has a nametag) (The students are raising their hand)

“Very Good, Timothy. Okay next slide.”

“Smile, Ma’am.”

“Okay you boy at the back, what is your name (The students are raising their hand)
please?”

“Okay Steve what is the answer.”

“Steve Ma’am”
“Very Good Steve, so for the last slide in three two
one go.”
“Message slip, Ma’am.”

“What is the answer, okay you. What is your

name? Then what is the answer?”

(The students are raising their hand)

“Thank you <name of section>, So now do you
have any idea class what will be our topic for
today?

“Yes, John Marc what do you think is our topic for

today.” (The student has a nametag)

“Quizel and the answer is pen, Ma’am”

“Correct! Thank you, John Marc.”

(The students are raising their hand)

“Telephone Etiquette, Ma’am.”

● Lesson Process

Teacher’s activity Students’ activity

 •Unlocking of Difficulties

“Since all of you know what is our topic today, let

us unlock first what are the difficult word can we
encounter for today’s topic.”

“So here are the three difficult words.”

"Etiquette" It encompasses the rules and

conventions that dictate how people should
behave in various social situations.

“Swedish massage” is a type of massage therapy

that focuses on relaxation and promoting overall “The students are listening.”
well-being.

"Distinctly" means clearly, noticeably, or in a way

that is easily recognized or identified.

•Lesson Proper

Now we proceed to our topic, Telephone

etiquette. So, when we hear a word telephone
etiquette. What comes out to our mind? Anyone?

Okay, you boy at the back. What is your name first

and what is the answer? “(Some students raise their hands)”

“Very Good and Thank you Harvey, so the meaning

of telephone etiquette is all about making sure
“My name is Harvey, Ma’am. And my answer is
your phone calls are professional, polite, and
when we hear a word telephone etiquette it
respectful, whether you're calling for business or
means there is a respectful conversation.”
personal reasons.”
“Now I’ll discuss the proper telephone etiquette.
so, I want you all to listen and answer if I have a
question, you can also ask me if you have a
question. Are we clear?”

Telephone Etiquette “Yes, Ma’am.”

1. Always remember, before picking up a receiver,
discontinue any other conversation or activity that
may be heard by the calling party.

“What we need to do before we pick up a call?”

2. Sit up and smile.

3. Speak clearly and distinctly in a pleasant tone of

voice. Always be courteous.

“How we speak
“Discontinue any other conversation Ma’am.”
4. Greet the caller cheerfully. Don't mumble or
race through the greeting to avoid bad impression
that you do not have time for the caller.

5. Be prepared with pen and paper when

answering a phone. Be sure to ask for: a. Caller's
name (always ask for the correct spelling) b.
Caller's phone number and email address

6. Ask for the concern and the chosen

appointment timeslot. Repeat the message to the
caller.

7. Fill In the date, time and your initials. Place the

message slip in the called party's inbox.
8. End the call gracefully. Always thank the caller.

“(Few students raise their hand)”

“We are done with our lesson class, any one here
have a questions?

“So we have a quiz, please get your activity note

and answers only”
 Evaluation
Direction: Write TRUE if the statement is correct and FALSE if not.
1. Always remember, before picking up a receiver, continue any other conversation
or activity that may be heard by the calling party. FALSE
2. Sit up and smile. TRUE
3. Speak loudly and distinctly in a pleasant tone of voice. Always be courteous.
FALSE
4. Greet the caller sullen. Do mumble or race through the greeting to create bad
impression that you do not have time for the caller. FALSE
5. Be prepared with pen and paper when answering a phone. Be sure to ask for: a.
Caller's name (always ask for the correct spelling) b. Caller's phone number and
email address TRUE
6. Ask for the concern and the chosen appointment timeslot. Repeat the message to
the caller. TRUE
7. Fill In the date, time and your initials. Place the message slip in the called party's
inbox. TRUE
8. End the call gracefully. Always thank the caller. TRUE

IV. Homework
● As a group, make a script showing one of the responsibilities of a bell desk
services. Here is the matrix:

Criteria 1 2 3 4

Content Does not Describes one Provides a Provides a

describe one of of the clear and detailed and
the responsibilities accurate thorough
responsibilities , but may be description of explanation of
or is inaccurate incomplete or one of the one of the
contain responsibilities responsibilities
inaccuracies of a bell desk of a bell desk,
services. including any
special
circumstances
or procedures.

Cleanliness The script The script The script There is no

includes a lot includes some includes erasure in the
 of erasure. erasure. minimal script.
erasure.

Format The script is The script is The script is The script is

poorly somewhat well-formatted professionally
formatted and well- and easy to formatted,
difficult to formatted, but read, with with consistent
read. may contain consistent use use of
errors or of headings headings,
inconsistencies and formatting,
. formatting. and style.

Dialogue The script The script The script The script

contains little contains some contains contains
to no dialogue, dialogue, but it realistic and exceptionally
or the dialogue may be engaging well-written
is poorly awkwardly dialogue that dialogue that
written and phrased or enhances the captures the
unrealistic. unrealistic. story and essence of the
characters. characters and
story, and adds
depth and
interest to the
content.

V. Evaluation
Direction: Write TRUE if the statement is correct and FALSE if not.
1. Always remember, before picking up a receiver, continue any other conversation
or activity that may be heard by the calling party. FALSE
2. Sit up and smile. TRUE
3. Speak loudly and distinctly in a pleasant tone of voice. Always be courteous.
FALSE
4. Greet the caller sullen. Do mumble or race through the greeting to create bad
impression that you do not have time for the caller. FALSE
5. Be prepared with pen and paper when answering a phone. Be sure to ask for:
a. Caller's name (always ask for the correct spelling) b. Caller's phone number and
email address TRUE
6. Ask for the concern and the chosen appointment timeslot. Repeat the message to
the caller. TRUE
 7. Fill In the date, time and your initials. Place the message slip in the called party's
inbox. TRUE
8. End the call gracefully. Always thank the caller. TRUE

Prepared by:
____________________________
TRIXY MAE M. RONQUILLO
Student teacher

Checked by:
____________________________
MRS. LIZA M. BARTOLOME
Cooperative Teacher

Noted by:
____________________________
MRS. CARMEN A. PARUNGAO
Head Teacher VI
TLE Department

Noted by:
____________________________
DR. GILORE E. OFRANCIA, MTM
Principal IV
Novaliches High School