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Oracle Integration Cloud Service
ICS Adapters

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Adapter Overview
• Value Proposition
– Enables you to configure and not code your
integration with the Application.
– Cuts out extensive groundwork required for
the integration
– Partners can sell adapters built by them on the
market place for a price
• Design Features
– Build once and run on cloud and on-premise
– Implements ICS Discovery and Activation API
– Design-time Catalog to Browse/Discover/Select
Services
• Business Objects, Events, Query, Headers

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

 Oracle Integration Cloud Service (ICS)
The Next Generation Integration Platform for Oracle CX
Oracle Integration Cloud Service(ICS) is simple but powerful integration service that helps maximize the value of your
investments in both SaaS and on-premise applications. It is an easy to use integration platform that helps develop,
deploy, execute, manage and monitor integrations.
Oracle CX Packaged Components for Integrations Using ICS will include:
• Adapters that enable communications(design, run and activation time) between ICS and the respective CX cloud services
• Integration Flows that include Data Transformation Mapping and configuration of the application end-points
• Activation and Deployment of Services to the ICX Platform using ICS Composer

Oracle Customer Experience

Cloud
Oracle Oracle Oracle Oracle Oracle Oracle Oracle Oracle
Marketing Cloud Sales Cloud CPQ Cloud Commerce Cloud Service Cloud Social Cloud SCM Cloud HCM Cloud

Oracle Integration Cloud Service (ICS)

Oracle On-prem apps

3rd Party Cloud services 3rd Party on-prem apps
(e.g. Siebel, EBS, JDE,etc…)

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Technical Challenges- Application Connectivity
• IT need to understand various integration
options exposed by Applications
– May need developers to be trained on Apps and
their integration technologies
– Security
– Multiple integration options
• Often requires manual development effort
raising cost and time-to-market
• Increased need for Agile delivery of
integrations between Apps and other front-
office and Back-office systems

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Cloud Adapters
Simplify and Accelerate Connectivity to any Application from Anywhere
Simplified Integration with Applications
Rich and Intuitive Designer Wizard
Browse, Search and Discover
Business-centric view of the API Interface
Bidirectional Integration

Automatic Discovery of Application Assets

Business Objects, Services, Events
Support for Standard and Custom Objects

Plug and Play

 Runs on-premise and in the Cloud
Point and click to start using new adapters

Build your own or Buy at the Marketplace

Easily Rollout Adapters on your own using a simple SDK
Community Forums to discuss and support
Buy and sell adapters at the Cloud Marketplace
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Integration Requirements with RightNow Cloud
Insure your CX Investment with Integration

• Share customer information with your Marketing and

Sales Automation Applications
• Enable your Sales force to view service issues with
Products
• Enable your support personnel visibility into upcoming
sales opportunities
• Dispatch Depot Repair and Field Service requests to
Fulfillment/Scheduling applications

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Oracle RightNow Cloud Adapter
• Discover your Business Objects and
available Operations.
• Support for Standard and Custom
Objects and Attributes
• CRUD/Misc Operations
• Rich ROQL Editor for modeling Queries
• Validate and Test Queries at design-
time
• Auto-complete Queries with code-
assistance

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 10

Oracle RightNow Cloud Adapter
• Significantly reduced mapping and
Integration effort
• Non-polymorphic structures
• Only selected Object and
Operations in interface
• Bulk/Batch Operations, Chaining
• Simplified Security Configuration
• Auto-generation of Integration only
for Outbound
• Manual Registration for Inbound

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 11

Integration Requirements with Sales Cloud
Insure your Sales Cloud investment with integration
• Share customer information with your Order
fulfillment Applications
• Enable your Sales force to view service issues
with Products
• Enable your support personnel visibility into
upcoming sales opportunities.
• Dispatch Field Service requests
• Social Application integrations

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Oracle Adapter for Sales Cloud
•Discover your Business Objects or Services with
available Operations

•Support for Standard and Custom Objects and

Attributes, Business Events
•User can specify Event Filters

•Inbound and Outbound Integration

•Support for Sales Cloud service catalog
•Support for CRUD/Misc operations on objects
•Callback support and SOAP Listener

•Significantly reduced mapping and Integration effort

•Non-polymorphic structures
•Only selected Object and Operations in interface
•Support for Mapper friendly WSDL

•Simplified Security Configuration

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Oracle Adapter for Eloqua
•Discover your Business Objects or Services with
available Operations

•Support for Standard and Custom Objects and

Attributes

•Inbound and Outbound Integration

•Manual Registration for Inbound

•Significantly reduced mapping and Integration effort

•Non-polymorphic structures
•Only selected Object and Operations in interface
•Support for Mapper friendly WSDL

•Simplified Security Configuration

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Integration Requirements with Oracle HCM Cloud
Insure your HCM Investment with Integration

• Real-time on-boarding of Employees

• Share Employee info sync across systems
• Project and Time-tracking processes across HCM and
ERP
• Enable your service/IT personnel visibility into
upcoming employee lifecycle
• Payroll and Compensation sync in real-time
• Co-existence with Peoplesoft or E-Business Suite

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Oracle HCM Cloud Adapter
• Discover your Business Objects or Services with
available Operations.
• Support for Standard and Custom Objects and
Attributes
• Inbound and Outbound Integration
• Support for HCM’s service catalog as well as Public services
• Support for CRUD operations on objects
• Callback support and SOAP Listener

• Significantly reduced mapping and Integration

effort
• Non-polymorphic structures
• Only selected Object and Operations in interface
• Support for Mapper friendly WSDL

• Simplified Security Configuration

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Oracle Cloud Adapter for NetSuite
• Simplified outbound Integration with NetSuite
• Point-click configuration with Zero Coding
• Rich and Intuitive Designer Wizard
• Business-centric view of the SuiteTalk API
Interface
• Browse, Search and Discover
• Header support within the adapter wizard
• Integrate with Standard Objects
• Native Support for Extensibility
• Future proof design: Multiple versions supported

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 17

Application Connectivity
Adapter for Messaging Service

– Publish to OMS
– Subscribe to OMS

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Application Connectivity
General Web Services
– SOAP Adapter
• Design-time
– User just provides WSDL
– Graphical Introspection
– Best-effort general enhanced
view of the Service Definition

- REST Adapter
• Configure as Source
• Configure as Target

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

ICS Cloud Adapters Roadmap

GTM

Database

ERP Cloud
Oracle
Messaging
Cloud Service

Oracle

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |