Albert Singh
customer support
Summary
Detail-oriented professional with top skills in customer relations,
problem-solving and recordkeeping. Talented in addressing different
service and product problems with thorough and positive style.
Ready to help with focus on finding creative solutions to conflicts and
complaints.
My Contact Professional Experience
Customer Support Engineer- accelit | Kolkata, india
[email protected] IITC HOTEL-DECEMBER 1 2023.
Key responsibilities:
Manage, coordinate and implement customer related internal processes such as review of customer orders and engineering
+91-8864838974 changes.
Manage and generate Customer Supplied Parts Reporting on a monthly basis.
Maintenance of systems documentation and general help desk and end-user support activities as required.
Monitors the progress and status of escalated calls and unresolved issues.
kolkata ,Dum Dum Responsible for opening/closures of maintenance tickets.
Analyzed and researched customer inquiries concerning their accounts
Performed high volume phone interaction while working directly with customers to resolve complex accounting issues.
Customer Support Engineer- accelit | Kolkata, india
The park hotel-August 23 2023.
Key responsibilities:
Opened and maintained customer accounts by recording account information.
Soft Skill Resolved product or service problems by clarifying the customer's complaint.
Making reports on opera oracle .
Maintain the Printer Cartridge for all printer.
Making the monthly printer Cartridge report.
Server Backup from PRSP,MICROS,WEB PROLIFIC,OPERA.
Observation
Decision making Customer Support Engineer- accelit | Kolkata, india
Communication January 2021-September 2022
Lead issue tracking Key responsibilities:
Opened and maintained customer accounts by recording account information.
Diagnosing and troubleshooting Resolved product or service problems by clarifying the customer's complaint.
Technical service provision Maintained financial accounts by processing customer adjustments.
Recommended potential products or services to management by collecting customer
TeamViewer information and analyzing customer needs.
Technical troubleshooting Prepared product or service reports by collecting and analyzing customer information.
Tech support Contributed to team effort by accomplishing related results as needed; managed large
amounts of incoming calls.
Customer relations Provided accurate, valid, and complete information by using the right methods/tools.
Handled complaints, provide appropriate solutions and alternatives within the time limits,
and follow up to ensure resolution.
Kept records of customer interactions, processed customer accounts, and filed documents.
Customer Support Associate inspiri SYS Solutions Limited |
Education Background Kolkata. India
September 2019 - January 2021
Key responsibilities:
subhash public school Opened and maintained customer accounts by recording account information.
Resolved product or service problems by clarifying the customer's complaint.
7.2 CGPA Maintained financial accounts by processing customer adjustments.
Recommended potential products or services to management by collecting customer information
Completed in 2013 and analyzing customer needs.
Prepared product or service reports by collecting and analyzing customer information.
Contributed to team effort by accomplishing related results as needed; managed large amounts
of incoming calls.
MONAD UNIVERSITY Provided accurate, valid, and complete information by using the right methods/tools.
Handled complaints, provide appropriate solutions and alternatives within the time limits, and
DIPLOMA (COMPUTER SCIENCE) (67%) follow up to ensure resolution.
Kept records of customer interactions, processed customer accounts, and filed documents.
Completed in 2016
language
J. S UNIVERSITY
Hindi
B.TECH(COMPUTER SCIENCE)(70.8%)
English
Completed in 2019 Bengali
