SAP Digital

Manufacturing

Cloud Operations
Level 3 Presentation
Release 2408

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This presentation will update frequently following the cloud release cycles every
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Disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.

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SAP DSC Portfolio | Connected Solutions for Resilient Business

Design

Supply chain
Operate management Plan

Deliver Manufacture

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Modern supply chain management software enables intelligence and advanced
decision support – targeting an end-state of autonomy

Self-governing decision-making while

Autonomous reducing manual intervention

Contextualizing business decisions with

Adaptive augmented intelligent recommendations

Digital Machine to machine automation

and system to human insights

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The Future of Manufacturing?

PEOPLE & PROCESSES REGULATIONS & GEOPOLITICS PRODUCTS & INNOVATIONS

Expert Resource / Workforce Scarcity Increased need for transparency and Smarter products and shorter innovation
regulatory compliance cycles
The connected frontline worker
Increased Sustainability Requirements Highly individualized products with zero
Hyper-automation & autonomous Plants tolerance on quality
Increased need for agility to face
geopolitical and other risks Artificial Intelligence

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SAP Digital Manufacturing
SAP Digital Manufacturing is a solution optimizing manufacturing operations using state of the art technologies, for discrete and process industries.
It integrates seamlessly with enterprise and shop floor systems to provide real-time visibility, control, and orchestrate the manufacturing process end to end.

Business Networks INTEGRATIONS

▪ SAP S/4HANA
Intelligent Enterprise Increased Productivity
▪ SAP Extended Warehouse Management
streamline and automate manufacturing processes, reducing paper
▪ SAP SuccessFactors and manual effort and increasing overall productivity

Digital Supply Chain ▪ SAP Datasphere & Analytics Cloud

BUSINESS BENEFITS
▪ SAP Cloud ALM & SAP Signavio
Enhanced Visibility & Compliance
Realtime data and insights into the manufacturing performance, track
progress, full traceability to make informed decisions and support
regulatory requirements

CAPABILITIES
Digital Manufacturing
▪ Order Management Improved Quality Control
Insights and Performance ▪ Dispatch & Scheduling AI-based analysis of manufacturing processes, enabling enhanced
Management product quality, reduced waste, and streamlined operations.
▪ Labor Management
▪ Work In Process Management
Dispatching & Work in Process Shop Floor ▪ Quality Management Flexibility and Scalability
Scheduling Management Logistics
▪ Insights and Performance Management enabling businesses to easily adapt and grow their manufacturing
operations in line with changing business needs and market
▪ Genealogy conditions

▪ Industrial Automation
Industrial Automation

Shop Floor
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 SAP Digital Manufacturing
SAP Digital Manufacturing is a solution optimizing manufacturing operations using state of the art technologies, for discrete and process industries.
It integrates seamlessly with enterprise and shop floor systems to provide real-time visibility, control, and orchestrate the manufacturing process end to end.

Dispatch Insights &

Labor Work In Process Shop Floor Quality Industrial
& Performance
Management Management Logistics Management Automation
Scheduling Management

Gain deep
Benefit from fully Support a closed- Ensure full data and
Orchestrate labor, Benefit from production insights
configurable Orchestrate intra- loop integrated process
resource, tools in detailed planning, for significant
operator logistics between quality connectivity
shop floor to scheduling, process
dashboards and manufacturing line management with between the shop
achieve maximum availability, tracking improvements using
production process and warehouse quality floor and business
availability & execution embedded
designs collaboration applications
intelligence

Optimize
Realizes Use business
React quickly to manufacturing Create production
manufacturing Enable dynamic networks and enable
production events Improve tools and productivity by processes that link
execution by production customers to produce
using the built-in labor operations measuring Overall shop floor and
managing shop operations and deliver high-
intelligence Equipment business systems
orders quality products
Effectiveness

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Cloud Operations at Scale with SAP Digital Manufacturing

Customer Business
Resilient Architecture
Administration
and Compliance

• Performance & Scalability • Monitoring Tools

• Resiliency • Tenant Administration

• Security • Testing Automation

Business Continuity Data Storage and

Management Management

• Zero Downtime Updates/ • Data High Availability

Service Level agreements
• Data Tiering
• 24/7 Operations and internal
Monitoring • Data Archival
• Issue Resolution

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Onboarding
Onboarding | Onboarding Process

Welcome to SAP
Digital Manufacturing
Cloud – Provisioning
Completed
SAP Digital Manufacturing customer office initiates e-mail Dear Customer,
communication – “Welcome to SAP Digital Manufacturing” We are excited to run with you on your path to Digitize your Supply Chain. As
you familiarize yourself with SAP Digital Manufacturing Cloud (DMC), know

▪ Share subscription process and standard help guides that we will support you through your path to enable the Intelligent Enterprise.

Your provisioning request is completed. You should now be able to access

Digital Manufacturing Cloud from the SAP Cloud Platform Cockpit.
Customer subscribes to the application and schedules a meeting with DM
Customer Office to handhold through the process Run better together

DM DevOps sends “Provisioning Completed” E-mail with next steps: Your Next Steps
To set up an SAP DMC account of you need to
▪ Links to Admin guides perform the following tasks:

1. You can now proceed with the configuration

▪ Process to request data replication and components on which to raise activities as per the standard help guides

issues 2. You start with user configuration as detailed in

Operations Guide for SAP Digital Manufacturing
Cloud
3. You continue with the configuration of SAP Digital
Manufacturing Cloud, depending upon suitable
use-cases Implementation Starter Kits can be a
reference to kick-start the configurations

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Onboarding | Support Model

SAP provides 24x7 support around the

globe support for all DM applications, which
includes:
Support teams are located in APJ, EMEA
▪ Proactive service monitoring and alerting and AMER regions to timely fulfill
▪ Incidents handling customer requests, SAP Service Level
▪ Operations support Agreements and contractual obligations.

Customers can log Incidents against 14 SAP Support Portal and Launchpad
components covering major DM provides access to the knowledge base
applications, and get them addressed and multiple support channels for Cloud
through Product, Development or customers.
Operations support.

For more information about the onboarding process, check out the Operations Guide and the Integration Guide.

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Architecture
Architecture | Overview

Consumers Execution Integration External Systems

Definition
Fiori/Browser UI S/4HANA Cloud
Integration Suite Datasphere
Plant BOM Routing Material Reason Codes Recipe …

Business API Hub CALM Dataplane via ODM/MDI S/4HANA OP/ERP

Dispatching, Scheduling, Monitoring

SAP Analytics Cloud REO Labor Mgmt Tools ... Cloud Connector
SuccessFactors
(SAC)

Execution
Analytics API S/4HANA OP/PEO
...
R

SFC Execution Data Collection Act Confirmation Non Conf

Databricks
Factory Systems
Assembly Inventory Integration Tools

Signavio Quality
Insights R
SAP Extended
Order Staging Packing Warehouse
Inspection
Operational Reports / Management
Embedded SAC Genealogy
Side Car Apps Printing Time tracking Visual Inspection Bar Code

Line Monitor OEE SCADA/Historian ...

Custom Production Work Instruction POD …
Processes
Manufacturing Data Objects
Automation DM Factory Systems
Partner Apps
Machine Connectivity Process Engine Service Registry
Edge Data sync
Asset Model Rules … Insights Foundation
R

Kafka Databricks SAP Production

Connectivity Manufacturing Edge
Kernel Connector
Central
REDIS Temporal Edge Data sync Kafka
Cache

HANA Cloud Blob storage Document Store HANA Cloud Blob storage

DSC Reuse
Alerts Master Data QIR … Repository Based Shipment Channel
Edge Images
BTP Reuse
Dynatrace
Transport
ELM PDM/RM Audit Log IAS Launchpad Adobe Doc Svc Malware Scanner Joule …
Mgmt Digital Twin of all DM services: SAP internal use

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Architecture | Analytics

Digital Manufacturing for Insights

HANA Store Embedded SAC

M
SAC
e Transformation Manufacturing
Data Objects OData
s
s
JDBC Datasphere
a
g
DM for Events e OData v2/v4
Execution Read API

B
r
o
k
Blob (Cold) Store
e Manufacturing
Manufacturing Raw Data API*
r Event Store Data Objects
Data Objects*

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High Availability
High Availability | What is High Availability

Enable redundancy even when physical crashes occur

Data Plane / Storage: Databases, event brokers (Kafka), application cache
(Redis), object store, etc.: enabled by means of load-balancing across multiple
instances of the storage server + replication: typically achieved by means of
hosting storage components in multiple availability zones in the same data
center

Foundation Plane (BTP) / Backing Services: application logging,

authentication, cloud cockpit, metering, portal, malware scanning, etc. : enabled
by means of load balancing across multiple instances of application server
components and consumption of HA storage

Application Plane (DM): Enable multiple instances and load-balancing across

multiple instances of DM microservices + consumption of HA backing services
and storage services

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High Availability | HANA Cloud

AZ 1 AZ 2
▪ Recovery Point Objective (RPO) is no more than 15 minutes.

▪ Retention time for backups is 14 days. This means that an instance can be Secondary
Primary
recovered up to 14 days. DR HANA
HANA Cloud
Cloud
▪ End user experience: Time to switch from primary to secondary in a few
seconds (RTO). Re-establishing of connections may result in a transaction
error: retry will be successful. If a switch-over has occurred, customer will
be notified via Cloud Alerts.
Synchronous replication
▪ Refer to the following link for more details:
https://help.sap.com/docs/hana-cloud/sap-hana-cloud-administration-
guide/increasing-system-availability
Scenario has been supported with
HANA Cloud

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Security
Security | Secure Practices

SAP Digital Manufacturing (DM) adheres to the Secure Software Development and
Operations Lifecycle processes of SAP wherein security is built into the product from design
phase (Risk assessment of the Architecture) and actively managed in development (security
code scans, open source vulnerability management, tests, etc.) and later in the operational
phases (by security patches and secure operations).

DM has secure operation processes in place Ex: Change management process, separate
environment for Development, Testing and Production with developer access management in
place.

In SAP, all customer data is classified as “confidential”. DM maintains Data Isolation between
customers and is available on Azure (Netherlands in EU and Quincy in USA) and AWS (Frankfurt
in EU and Virginia in USA) Data Centers. Data security is maintained at various levels (ex: data
centers, in transit and at rest).

Master data changes and relevant security events on DM are audit logged.

DM provides features and functions to support Data Protection and Privacy requirements.

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 Security | Cyber Security

SAP Digital Manufacturing is covered by the below platform level defense mechanisms:

Threat Intelligence Program

Patch Management

Vulnerability Management

Penetration Testing

Malware Management

System Hardening

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Cyber Security | Threat Intelligence Program

SAP has a cyber threat intelligence program, which provides intelligence-driven proactive threat management
and integrates all of SAP’s cybersecurity services.

Event, incident, threat, and vulnerability management are an important part of the cyber threat intelligence
program.

SAP will use a commercially reasonable internal or external advisory service for new and emerging threats and
vulnerabilities.

Industry-standard controls and measures are established for analyzing relevant security threats and
vulnerabilities, risks are assessed, and counter measures are developed and deployed where relevant.

Security information and event management (SIEM) is in place to alert, monitor, analyze, and verify potential
security attacks on and technical disruptions of the SAP cloud and corporate environment.

Critical systems and infrastructure components within the cloud log relevant data. General security monitoring is
performed 24x7 for all activities.

Warnings and alerts are processed through the ticketing system and critical events are handled according to the
security incident management (SIM) process.

SAP uses the SIM process to enable the restoration of service operation, to minimize adverse impact on business
operations, and to control vulnerabilities.

The SIM process is aligned with ISO/IEC 27035 principles. Security incidents are monitored and tracked by
security specialists in cooperation with defined communication channels until resolved.

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 Cyber Security

Patch Management Vulnerability Management Malware Management

Vulnerability scans are performed SAP uses a malware management

periodically to assess whether controls process designed to keep the cloud
SAP implements a risk-based patching
are met in compliance and certification service free of viruses, spam, spyware,
approach.
audits. and other malicious software.

Cloud software engineering and cloud

operations teams from SAP are responsible for It consists of an anti-malware agent
SAP prioritizes vulnerability remediation
keeping track of vulnerabilities and any deployment, regular scanning, and
to reduce risk and impact to customers’
vulnerability alarms reported by IT security malware reporting subprocesses.
data and business processes.
communities and for implementing urgent
patch updates from third-party vendors.

The teams evaluate the risk, effectiveness, and Internet-facing systems such as firewalls,
quality of the patch and determine the load balancers, gateways, and Web
necessary action to take to mitigate any application servers are scanned
vulnerability. periodically and frequently.

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Cyber Security

Penetration Testing System Hardening

Manual verification and penetration testing is Systems and components for the services are
performed to validate risk and priority. hardened to SAP hardening standards.

Periodic assessment and penetration tests

may be performed by independent security This includes deactivation of all nonessential
researchers to verify the security posture of services in the system, secure configuration of
the external/Internet-facing cloud services, and deletion of nonrequired user
infrastructure. accounts.

Findings from the penetration testing are

remediated and prioritized according to
criticality.

Refer to the Cloud Services Reference Guide for more details about defense mechanisms.

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Cyber Security | How DM Ensures E2E Secure Communication

Multiple On-Prem S/4 Systems and S/4 HANA On-Prem Cloud

Cloud, provide DM with Process and Production Technical User
https (BAPI)
Orders, Master Recipes. DM can update sourcing, S/4HANA Cloud
Connector
S/4HANA
procurement, goods movement, execution data Technical User
Technical User
and generate RFQ on S/4 https
(IDoc) https (REST)
API Hub
Technical User https (SOAP/OData)
Multiple MES provides execution data for insights Manufacturing
Manufacturing Cloud CPI Technical User
and scheduling. And receives scheduling data back Execution
Execution
Connector https (Webservice)
https

from Resource orchestration Technical User https (REST)

SDI SAP Digital Manufacturing SAC
https
Multiple MII systems provide Plant performance Technical User SSO,
MII OEE OAuth 2.0 (client
data for Insights credentials)
OAuth2.0
(Authorization
Grant)
Execution Data is synced between Edge and DM Edge
https https (REST, OData)

Cloud helping to continue manufacturing

processes at the edge, reducing the dependencies https (client certificate) https https
AIN
Cloud https
on connectivity, latency and bandwidth. Connector OAuth 2.0 (client credential, user https OAuth 2.0
token) (Client
SAML Bearer credential, user
Multiple PCos provide DM the capability to read PCo Flow token)
write Tag data, push down Configuration and make MQTTS (Client certificate) OAuth 2.0 (client
(REST)
method calls. PCo can as well push Tag data and Mutual certificate OPC, TCP, https, WSS Technical User credentials)

call any REST API. 3rd Party Extensibility

Sensors | Devices | Machines | IoT Ariba (PaaS, FaaS)
Systems
Equipment
Client Certificate/Passwords over OPC.TCP channel Secured by mutual Help in Ingestion of Provide Data for Functions and
certificates Ariba provides
data supporting Insights applications can
Multiple connected systems supplier data
machine learning augment DM business
capabilities processes

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Cyber Security | How DM Ensures E2E Secure Communication

Refer to the Cloud Services: Encryption Guide for more details about how
SAP utilizes encryption to protect the confidentiality and integrity of data –
both SAP enterprise data and our customers’ data.

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Cyber Security | Data Privacy Management

Information Reporting
▪ The personal data present on DM for a specified
data subject can be viewed on the Personal Data
Manager application.

DM provides capabilities for Deletion of Personal Data

handling of personal data ▪ The deletion of personal data can be triggered via
Data Retention Manager application.
▪ More details are present in the next slide

Log Changes to Personal Data

▪ DM audit logs changes to Personal Data
▪ These logs can be viewed via the Audit log Viewer

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Cyber Security | Deletion of Personal Data

Residence Period
(Legal reporting obligations)

End of business End of purpose End of retention

Start of residence End of residence End of blocking
Start of retention* Start of blocking

Creation Processing on Blocking Phase

of Data (Access only for special authorized Destruction
primary purpose people like the auditor)

*Retention = Residence + Blocking

When a data subject leaves the organization, the personal data if no longer needed for the primary processing purpose will be
deleted/anonymized, unless there are other retention periods defined by law or contract, in that case it is blocked and is accessible only
by an auditor. This process can be triggered via the Data Retention Manager UI. After the end of retention period the blocked data is
deleted automatically.

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Cyber Security | Selling Security Information Card

Note: This slide is only visible to SAP internal.

Please refer to
https://sap.sharepoint.com/teams/ChiefTrustOfficeInformationCenter/SitePa
ges/Updated-Selling-Security-Card.aspx for the latest Selling Security
Information Card that includes updated links and breakdowns to make the selling
process much more streamlined.

This can be useful for individuals such as account executives and cybersecurity
experts.

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Compliance
Compliance

SAP Digital Manufacturing solution was externally audited and

certified.

This helps our customers to maintain their compliance status by

providing the third party assurance reports such as ISO
certifications or SOC reports.

Using these reports and certificates the customer can map contents
and results to their own compliance framework and/or use them to
demonstrate own compliance to the auditor or regulator.

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Certifications
Compliance Document Finder | SAP Trust Center

ISO 27001 / 27017/ 27018 ISO 27001: Specifies a management system that is intended to bring information security under management control
ISO 27017: Provides guidelines for information security controls applicable to the provision and use of cloud services
ISO 27018 : Establishes controls and guidelines for implementing measures to protect Personally Identifiable Information
(PII) in accordance with the privacy principles in ISO/IEC 29100 for the public cloud computing environment.

ISO 22301 Standard for business continuity management. It’s designed to protect business operations from potential disruption. This
includes extreme weather, fire, flood, natural disaster, theft, IT outage, staff illness, and terror attacks.

SOC1 Type 2 SOC 1 is focused on financial reporting controls.

SOC2 Type 2 SOC 2 focuses on security, availability, processing integrity, confidentiality, and privacy of a system.
CSA STAR registry / Is a rigorous third party independent assessment of the security of a cloud service provider.
CSA STAR Certificate

C5 Type 2 C5 (Cloud Computing Compliance Controls Catalogue) intended primarily for professional cloud service providers, their
auditors and customers of the cloud service providers. It defines requirements/controls the cloud providers have to
comply with or which minimum requirements the cloud providers should be obliged to meet.

EU Cloud CoC Defines a set of requirements that enable CSPs to demonstrate their capability to comply with GDPR

ISO9001 This certificate is for development following Innovation Cycle, also all LABs are listed via Appendix

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Performance and Scalability
Performance & Scalability | Plans

Performance Scalability

▪ The personal data performance testing is executed, results reviewed, and ▪ AutoScaler implementation across critical DM microservices
prioritized improvements are made

▪ Typical measurements: Average Execution Time, CPU Usage, Memory Usage,

Message Failure Count

▪ Internal SAP Performance Benchmarking has been developed and under

continuous review

▪ Scope of performance testing includes Insights, Execution,

Scheduling/Dispatching, and Integration

▪ Focus of automated tests are execution of DM and Integration-related APIs

▪ Load testing is performed for each licensing Tier with user concurrency

▪ Services can be provided for customer-specific performance and load testing

scenarios

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Performance & Scalability | HANA Storage

The Cloud Service includes a HANA storage service entitlement according to the number of
resources purchased (tier sizing).

The amount of customer data (data size) which can be stored in the Cloud Service is less
than the service size of HANA storage service in the entitlement.

The absolute maximum service size of the HANA storage service cannot be exceeded.
Service size can be found here: SAP Note 2662178 - SAP Digital Manufacturing Cloud –
Additional Information on service entitlement on SAP Cloud Platform

In case customer data (data size) is reaching the limit, SAP will inform customer with failure
message.

SAP will not delete the data silently.

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Monitoring
Monitoring | Driving Collaboration with SAP Cloud ALM

Persona SAP DevOps Customer IT Customer

Business*

Monitoring Digital E2E Solution Digital

Manufacturing Landscape Manufacturing
Scope
SaaS Solution Processes
▪ Ensure Digital ▪ Ensure solution ▪ Used during
Collaboration
Manufacturing is landscape and implementation,
up and running infrastructure testing and for
Integration
with defined SLAs health. local Operation Automation
▪ Monitor Business troubleshooting
Processes across activities Methodology
systems to meet
Business KPIs.

* Production Engineer, Business Key Users at shopfloor

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Monitoring & Collaboration | SAP Cloud ALM supports the operation of SAP solutions

SAP DevOps Customer IT Customer Business

Supported by SAP CALM

Receive notifications from Collaboration within your Keep your Business Key
SAP DevOps IT organization User informed
▪ Make sure you have signed up ▪ Setup Alerting and Notification ▪ Keep your business informed
to receive Cloud Availability via:
▪ Distribute workload based
Center notifications
▪ email
▪ Keep track on alerts and issue
How to subscribe for Cloud
resolutions ▪ chat
Availability Notifications
▪ Define your collaboration ▪ ticket
channels e.g. emails, chat,
▪ Or use SAP Cloud ALM
customer ticket system with
Business Service Management
your stakeholders
to stay up to date

More Details about Business Service Management in CALM

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Monitoring | SAP Cloud ALM supports the operation of SAP solutions

Integration & Exception Monitoring

SAP Cloud ALM for operations empowers customers to understand
the health of their SAP business solutions by:
▪ Providing full stack monitoring

▪ Delivering embedded alerting and analytics

▪ Enabling collaboration between LoBs and IT

▪ Introducing intelligent event processing

▪ Integrating analytics and intelligence functionality

▪ Enabling operations automation

▪ Providing transparency regarding business process health

Ensures business continuity – Keeps the lights on – Increases operations efficiency – Predicts critical situations –
Provides status events for business services – Reduces TCO*
*Learn more about SAP Cloud ALM; How to get started with SAP Cloud ALM
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Monitoring | SAP Cloud ALM facts and figures

License and Cost Supported Solutions Delivery and Update

Included in SAP Enterprise Support and Designed for cloud and hybrid customers Cloud-native
Subscription
• Cloud solutions from SAP • Customer-owned SaaS
• Maintenance and operations by SAP
• On-premise ABAP solutions (SAP S/4HANA, • Available in 15 minutes
• Included memory: 8 GB SAP Business Suite, SAP BW) • Daily integrated delivery
• API usage: 8 GB outbound data transfer per • PI/PO integration monitoring • Bi-weekly feature release
month
• Non-SAP solutions

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 Monitoring | Overview SAP Digital Manufacturing supported SAP Cloud ALM Capabilities

Business Process Monitoring Job & Automation Monitoring Synthetic User Monitoring
Note: KPIs for Manufacturing based ▪ Production Process Monitor ▪ Monitor web applications, based on
on ERP level are available Selenium scripts

Monitoring

Real User Monitoring Integration & Exception Monitoring

Health Monitoring
▪ Enabling selected Micro- ▪ Production Connector Certification ▪ Integration Message Dashboard
services to allow end user Validation Dates
monitoring

Collaboration & Intelligent Event Operations Automation Business Service Management

Processing
Automation

Administration Landscape Management External API Management

INTERNAL – SAP and Partners Only Available with 2402 Future Roadmap 40
Integration & Exception Monitoring | Digital Manufacturing Integration Messages available in SAP
Cloud ALM

▪ All messages available in Digital Manufacturing Integration Integration & Exception Monitoring
Dashboard are integrated with Integration & Exception Monitoring

▪ End-to-End monitoring by correlating single messages to end-to-end

message flows across cloud services and systems

▪ Be informed about the monitoring of integration-related exceptions

▪ Supports efficient problem resolution and enables collaboration

between business and IT

▪ One-stop application with integrated monitoring, alerting, analysis, and

search-and-track functionality

SAP Digital
Manufacturing

*Learn more about Digital

Manufacturing Integration with
SAP Integration Suite Integration & Exception Monitoring
SAP
S/4HANA
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Synthetic User Monitoring | Monitor Performance and Availability from User Perspective

Synthetic User Monitoring Runners*

access
Monitoring monitored web
Scripts applications

Runners*

• Proactive problems detection: 24x7 monitoring enables detection of performance and availability issues before end users are impacted ➔ Runs
independently on real user activities
• Comparable measurements: Monitoring relies on identical user scenarios regularly executed
➔ Allows to monitor the evolution of the performance and availability based on comparable metrics
• Monitoring based on custom Selenium based scripts ➔ Supports most of the web applications
• Regularly executed on Selenium remote webdriver infrastructures

INTERNAL – SAP and Partners Only * Any compatible Selenium remote webdriver infrastructures 42
Troubleshooting and Support
Troubleshooting and Support | Incident Management

Create and Categorize Review and Close

the Problem Ticket Problem Ticket

The objective of problem

management is to find root
causes to problems and provide
solutions to prevent similar
incidents in the future, eliminate
recurring system outages, and
minimize the business impact of
incidents.

Define, Implement and Escalation of long running

Report Resolution incidents investigation

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Hotfix Process
Hotfix Process | Defined Controls

Ctrl # Process / Area Control Description

Validate & Document Test Result:

CM1 Change Management Prior implementing a change in the production environment it is tested in a test environment. The result
of the testing is documented and stored in the change management system.

Classification & authorization check:

All change requests are approved by defined approvers and the approval is stored in the change
CM2 Change Management
management system. Emergency changes have accelerated approval, done by the responsible Chief
Product Owner (CPO) or substitute. Change requestor and approver are different persons.

Validate & Document Change Result:

CM3 Change Management After a change is implemented in the productive environment regression tests are executed and the
result is stored in the change management system.

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Hotfix Process | Process Map

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Hotfix Process | CM1, CM2, CM3

Hotfixes are released to customers’ quality and production tenants respectively as when they are ready
(ad-hoc)

Hotfixes are needed when issues are identified by customers / stakeholders / internal tests

Identified issues are recorded first in SAP One Support

Dev Team checks the issue and identifies if a code fix is needed for this issue reported. If yes then a JIRA
issue is created to process the hotfix and the source support incident is linked to JIRA

Fix is done and tested in Hotfix internal test system and documented in JIRA – CM1

Once fix is tested the developer requests approval for the hotfix.

Approver checks the hotfix, tests carried out, their results and other aspects before approving or rejecting
the hotfix. – CM2

If the hotfix is approved then it is deployed to customers’ quality and production and smoke tested.
Results captured in JIRA. – CM3

Support ticket is set to “Solution Provided”, automation tests are updated and changes are also applied to
master branch

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Hotfix Process | Hotfix Process

Ongoing incidents raised by customers/partners using the Digital Manufacturing

productive systems are resolved either as:

▪ Hotfixes (for critical incidents)

▪ Fixes with future releases (for less critical incidents)

Typically, hotfixes are of 2 kinds:

▪ Fixes to VH critical: released as soon as the fix is ready

▪ Fixes to non VH critical: bundled together and shipped on a patch day to minimize
disruptions

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Software Logistics
Software Logistics | SAP Digital Manufacturing SaaS Tenant Strategy

Key Benefit:
Ability to perform test by customers before prod: opportunity to verify own integration/configuration with the latest
shipments before they are deployed on productive systems

SAP Internal Dev Setup Customer SaaS Tenant

2 Weeks

SAP Business Technology Platform SAP Business Technology Platform SAP Business Technology Platform
Dev/Test in Cloud Foundry environment Live/Prod in Cloud Foundry
Live/Prod in Cloud Foundry environment
environment
Pre-
Dev Quality Quality Tenant Production Tenant
Prod

Hotfix

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Software Logistics | SAP Digital Manufacturing SaaS Tenant Strategy

For more information, check out the Digital Manufacturing

Cloud Availability for Azure / AWS landscapes.

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Software Logistics | Release Cycle

▪ Release notes

▪ What’s New

▪ New Features development ▪ Draft application help

▪ Non Functional Testing ▪ Customer Test (Beta)

(Performance, Security, Usability)
▪ Hotfixes
▪ Functional / Integration Correctness
▪ Deployment

Pre-Prod
Sprint 0 Development Sprints AT Quality Prod
2W 8~10 W 2W 2W

▪ Requirement
▪ Dev close
clarity / review
▪ NFR testing
▪ Design
Readiness, ▪ Operational Readiness test (HA)
integration and
dependency ▪ Automated Regression / API
mapping Testing

INTERNAL – SAP and Partners Only 53

Software Logistics | Test Automation Pyramid

E2E Tests (Customer and SAP)

▪ Customer specific tests - TOSCA

E2E ▪ SAP Digital Manufacturing E2E test
Tests cases – TOSCA

Integration Tests (SAP)

(System) ▪ Public API - TOSCA

▪ Internal API - TOSCA
Integration Tests ▪ External System Integration Tests -
TOSCA
▪ UI Level Integration Tests - OPA5

Unit Tests (SAP)

Unit Tests
▪ Backend - Code coverage - JUnit
▪ UI - Code coverage - QUnit

INTERNAL – SAP and Partners Only 54

Software Logistics | Test Automation Strategy

SAP SE and Tricentis have expanded their existing partnership (see press release). All SAP customers with
an SAP Enterprise Support* agreement will be entitled to use Tricentis Test Automation for SAP as a term
license.

Tricentis Test Automation for SAP includes test case authoring for automated tests, test data services, and
the support for all UIs and APIs in SAP products. Especially API testing will become more important in
modern agile cloud environments. The inclusion of a test recorder for non-technical business users is
crucial. The very powerful authoring environment allows adjustments without code level scripting in
collaboration between business users and test coordinators. Automated test cases are robust and
resistant to change in UIs.

Identified issues are recorded first in SAP One Support

For more information, please refer to: https://support.sap.com/en/alm/partners/test-automation.html

* The scope encompassed to SAP Enterprise Support is also valid for Product Support for Large
Enterprises and our premium engagements SAP ActiveAttention, and SAP MaxAttention.

INTERNAL – SAP and Partners Only 55

Software Logistics | Landscape Setup for Build Partner on SAP Store

SAP-Digital Manufacturing Internal Customer Digital Manufacturing SaaS Tenant

2 Weeks
Dev Setup
SAP Business
Dev/Test Technology
in Cloud Foundry Platform
environment SAP Business Technology Platform SAP Business Technology Platform
Dev/Test in Cloud Foundry environment Live/Prod in Cloud Foundry environment Live/Prod in Cloud Foundry environment
Pre-
Dev Quality Quality Tenant Production Tenant
Prod

Hotfix SAP-Digital Manufacturing Pre-Release SAP-Digital Manufacturing Final Release

SAP-Digital Manufacturing Quarterly Releases: 2311, 2402, 2405, 2408, …

SAP Business Technology Platform
Live/Prod in Cloud Foundry environment Data Exchange/
Data Exchange/
SAP Digital Manufacturing TDD Tenant Integration Integration

Partner Internal Dev Setup Customer SaaS Tenant from Partner XY

xy weeks
SAP Business Technology Platform SAP Business Technology Platform SAP Business Technology Platform
Live/Prod in Cloud Foundry environment Live/Prod in Cloud Foundry environment
Pre-
Dev Quality
Prod
Quality Tenant Production Tenant

Hotfix Partner Pre-Release Partner Final Release

INTERNAL – SAP and Partners Only 56

Software Logistics | Provisioning Landscape

Please note:

Regression testing needs to planned based on

landscape planning

After SAP Digital Manufacturing RTC only the latest Software

Version available.

Partner needs to execute automated and manual regression

testing for each release. For this the quality tenant is
available for 2-3 weeks in advance.

In case of incompatible changes (e.g. in API‘s) partner needs

information as earlier as possible. Old APIs should be
available for a defined time period (e.g. one year) to
safeguard that partner‘s have enough time for adjustments.

Optimal Partner Release planning is in synch with SAP Digital

Manufacturing. However it‘s possible to have deviation and
an own partner release cycle to straighten the timeline.

Please consider: There is no planning to use old versions of

SAP-Digital Manufacturing on BTP.

INTERNAL – SAP and Partners Only 57

Software Logistics | Landscape Setup for Implementation Customer-specific Solution

SAP-Digital Manufacturing Customer DM SaaS Tenant

2 Weeks
Internal Dev Setup
SAP Business
Dev/Test Technology
in Cloud Foundry Platform
environment SAP Business Technology Platform SAP Business Technology Platform
Dev/Test in Cloud Foundry environment Live/Prod in Cloud Foundry environment Live/Prod in Cloud Foundry environment
Pre-
Dev Quality Quality Tenant Production Tenant
Prod

Hotfix SAP-Digital Manufacturing Pre-Release SAP-DM Final Release

SAP-DM Quarterly Releases: 2311, 2402, 2405, 2408, …

SAP Business Technology Platform
Live/Prod in Cloud Foundry environment Data Exchange/
Data Exchange/
SAP DM TDD Tenant Integration Integration

Customer PaaS Tenant

xy weeks
SAP Business Technology Platform SAP Business Technology Platform
Live/Prod in Cloud Foundry environment Live/Prod in Cloud Foundry environment

Best Practice : Customer can go for dev

Quality Tenant Production Tenant
tenant setup also to have 3-tier landscape.
Customer Pre-Release Customer Final Release

INTERNAL – SAP and Partners Only 58

Software Logistics | Questions and Answers

What does the recommended SAP DM landscape look like? Should the landscape feature DEV, QA,
and PROD tenants?
Currently, DM Supports QA and PROD offering. Customer can also purchase additional QA tenant if required.
Please refer to the DM SKUs for more details.

What does the timeline look like for setting up the tenant for a customer?
Tenant subscription process is automated and customer could get the tenant in few hours – Customer can
Q&A refer to the DM Onboarding guide for detailed steps. Customer communication tenant readiness notification is
handled in the working hours only.

Currently customer have a quality tenant. Can this be reused as the future test tenant?
If the customer have subscribed to DM test subscription then this can be re-used. Customer can unsubscribe
the existing tenant and create a new tenant in a new subaccount in case of any data clean up and new start is
required. Alternatively, Customer can purchase additional QA tenant. Please refer to the DM SKUs for more
details.

INTERNAL – SAP and Partners Only 59

Customer Support
Customer Support | Support Model

SAP provides 24x7 around the globe Support teams are located in APJ, EMEA
support for all DM applications, which and AMER regions to timely fulfill
includes: customer requests, SAP Service Level
• Proactive service monitoring & alerting Agreements, SAP Support Policy and
• Incidents handling contractual obligations (see Appendix).
• Operations support

Processing times are described in the SAP Operations support provided by DSC
Support Policy for Cloud products. Central team 24x7 and complimented by
Additional contractual changes may apply. DM Developers and Managers on Duty
located in China, India, Ukraine and in the
USA.

Customers can log incidents via the support portal against 16

components covering major DM applications, and get them
addressed through Product, Development or Operations
support.
INTERNAL – SAP and Partners Only 61
Customer Support | Support Processes – Know Incident Priorities

Prio Desc Conditions

Problem with very serious consequences for normal business processes or IT processes related to core business processes. Urgent work cannot be
performed.
• This is generally caused by the following circumstances:
o A productive system is completely down.

1 Very High o The imminent system go-live or upgrade of a production system cannot be completed.
o The customer‘s core business processes are seriously affected.
o And for each circumstance a workaround is not possible.
• The incident requires immediate processing because the malfunction may cause serious losses.
• In case of go-live or upgrade, the reason to delay go-live or upgrade must be one that would cause serious losses if not resolved beforehand.

• Normal business processes are seriously affected / necessary tasks cannot be performed.
2 High • Issue is caused by incorrect or inoperable functions in the SAP system that are required immediately.
• The incident is to be processed as quickly as possible as a continuing malfunction can seriously disrupt the entire productive business flow.

3 Medium Normal business processes are affected. The problem is caused by incorrect or inoperable functions in the SAP system

The problem has little or no effect on normal business processes. The problem is caused by incorrect or inoperable functions in the SAP system that are
4 Low
rarely used or not required daily.
De-Escalation Paths
Functional Workaround, Java Code Fix, Configuration Changes

Complete details are documented in SAP note: 67739 - Priority of problem incidents
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Customer Support | Processing Time for Cloud Incidents

Processing Time described below is based of the SAP Support Policy for Cloud products. Additional contractual changes may apply.

NOTE: If you need to escalate a ticket priority or expedite processing, please reach out to Customer Interaction Center. For more details see
SAP Note 128163.
Incident Priority Processing times
P1 (Very High) Initial Response Time – 1hr (Real Time)
Ongoing Communication – 1hr (Real Time)
Resolution Target* – 4 hours (Real Time)
P2 (High) Initial Response Time – 4hr (Real Time)
Ongoing Response Time – 6hr (Real Time)
P3 (Medium) Initial Response Time – 8hr (Office hours)
Ongoing Response Time – 3BD (Office hours) ND
Ongoing Response Time – 10BD (Office hours) PD
P4 (Low) Initial Response Time – 2BD (Office hours)
Ongoing Response Time – 7BD (Office hours) PD
Legend:
Office hours (8am – 6pm), BD = Business Day (8 hours), ND = Non-Defect, PD = Product Defect
*Resolution Target: SAP to provide for issues either a (i) resolution, or (ii) workaround or (iii) action plan within four hours.

INTERNAL – SAP and Partners Only 63

Customer Support | Key Facts

User Assistance
▪ Release Notes and important changes
information
▪ How-to-guidelines
▪ Troubleshooting and documentation SAP Digital Application Support
▪ Learning sessions & webinars Manufacturing ▪ First level application support and customers
Solutions “How-to”, functional requests
▪ Schedule an Expert sessions (planned for the
future) Support Model ▪ Functional and non-functional application
investigation and troubleshooting
▪ Support Chat (planned for the future)
▪ Incident management and corrections strategy
Operations Support ▪ Release management
▪ Customer onboarding ▪ Customer support for production usage
readiness and PoCs
▪ Operations Incident handling
▪ Customer go-live support
▪ Customer service requests handling
▪ Proactive monitoring and alerting
▪ Infrastructure and dependent object
support Hotfix and enhancement news:
▪ Scaling requests 2797822 - Corrections and Enhancements for SAP Digital Manufacturing

INTERNAL – SAP and Partners Only 64

Customer Support | Key Facts

Customer incidents processing flow for cloud solutions (simplified)

Open Close
Level 0 Support Support
Customer / Partner Incident Incident

Check incident Resolve incident based

(prio, comp.); L2? on survival guide of
Level 1 initial reaction functional expertise
Product Support App
Route
/Ops
issue
?

Level 2 Receive Need

Resolve incident
Application incident in a
based on
Support Support code
doc./know-how
(Development Portal fix?
teams) Deliver code
correction
Operations (hotfixes)
Support (DevOps, Resolve
Receive incident in Full service
Operations infrastructure
Support Portal request
support teams) /platform incident

Level 3 Complex Review

Correction Identify
Architect and corrections enhancement
review/audit WAD/Bug/Gap
Product Owners analysis requests in incidents

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Service Level Agreement
Service Level Agreement | SAP Digital Manufacturing System Availability

The System Availability SLA for SAP Digital

Manufacturing is 99.9% as described in the System
Availability Service Level Agreement.

The current and historic availability of DM tenants

can be viewed in the Cloud Availability Center*.

* The Cloud Availability Center is planned to be migrated to “SAP for ME” around Q1 2023, also see Cloud Availability Features in SAP for Me

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Service Level Agreement | SAP Digital Manufacturing System Availability

There are currently at maximum four Major Upgrade

Windows per year as well weekly regular
Maintenance Windows, the current schedule can be
found on the Maintenance Windows and Major
Upgrade Windows for SAP Cloud Services support
page.

INTERNAL – SAP and Partners Only 68

 Service Level Agreement | SAP Digital Manufacturing System Availability

The availability of individual BTP services is

influenced by the availability of the underlying cloud SAP Digital Manufacturing
platform (Azure, AWS). For these hyper scalers Application
availability is between 99.95% and 99.99% 99.9% Layer
depending on the service and setup used.

Availability of DM is determined by the availability

and number of used BTP and OEM services. Starting
August 1st 2022 the SLA of critical (and most other)
BTP services is at 99.9%. OEM services have an
Business Technology Platform SAP
availability of 99.9 or higher. With that DM can offer
Reuse
an SLA of 99.9% since August 1st 2024. 99.9% Services

▪ SAP DM depends on BTP’s High Availability &

Disaster Recovery capabilities.

▪ Refer to below link for more details with BTP’s

Azure AWS OEM External
high availability and disaster recovery.
Service
https://help.sap.com/docs/btp/sap-business- 99.95% – 99.99% 99.95% – 99.99% 99.95% Providers
technology-platform/resilience-high-availability-
and-disaster-recovery

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Service Level Agreement | Questions and Answers

What does System Availability (SLA) mean?

Means a 99.9% System Availability Percentage during each month for the production version of SAP DM.

How is system availability of 99.9% calculated?

SLA (99.9%) =

Excluded downtime is the total minutes in a month attributable to a maintenance window or any major
Q&A upgrade window for which a customer has been notified at least five business days in advance. Consider 9
hours each month of excluded downtime (8 hours of maintenance window and 1 hour major upgrade window)

Total Minutes in the month are measured 24 hours at 7 days a week during a month. Number of weeks
depends on the month of calculation.

What does the regular weekly Maintenance window imply?

There is a weekly (Saturdays for up 2 hours) maintenance window opportunity for SAP DM to response on
identified security vulnerabilities, performance issues and improvements and security patches and bug fixes
can be applied. It does not imply that during this time the productive system is down but implies possible
temporal performance downgrade.

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Deboarding
Deboarding | Process of Decommissioning & Deboarding

The objective of the Customer System / Tenant

Decommissioning process is to ensure the proper
secure deletion of customer data once the contract
period ends.

DEC03
Control Decommissioning/
Objective
Description Deboarding

“Deactivation of customer system/tenant is performed by the

responsible cloud decommissioning personnel after receipt of
the trigger notification of customer system/tenant termination.
Depending if an agreement of customer data retention period
exists, data is backed up and retained for the customer to be
able to obtain during the agreed upon period. Once the
retention period ends, the data is deleted from storage.”

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Deboarding | Process of Decommissioning & Deboarding

For more information about Decommissioning Tenants, Data

Return and Deletion visit the Help Portal.

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User Management
User Management | Setting up Roles and Onboarding Users – IDP/BTP

Establish trust with SAML 2.0

identity providers - Trust and
Federation with SAML 2.0
IAM solutions use the Identity Providers
authentication mechanisms
provided with the SAP Cloud Create users.
Platform Authorization and Follow the steps
Create a user
Trust Management in the described in the
group. Follow the
Cloud Foundry Environment link - Create a New
steps described in
the link - Create a User
New User Group

Assign user groups to

the users as required
by their role in
the IAM application -
Map role collections to Assign User Groups
Create role
user groups. Follow the to a User
collections by using
steps described in the
the standard role
link - Map Role
templates available -
Collections to SAML
Maintain Role
2.0 User Groups
Collections

INTERNAL – SAP and Partners Only 75

User Management | Questions and Answers

Where can I find more detailed information to support customer for Cloud Identity
Services (CIS)?
FAQ SAP Cloud Identity Services:
Q&A https://workzone.one.int.sap/site#workzone-home&/wiki/show/x1u6Ehs9FbzpnNehBiVrot

Where can I find SAP internal experts to support Cloud Identity Services (CIS)?
E2E Scenario Enablement Contacts:
https://pages.github.tools.sap/e2e-scenario-enablement/contact

INTERNAL – SAP and Partners Only 76

Additional Information
Additional Information | SAP Digital Manufacturing Releases Dates

2023 2024
Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
Quality: 04.11.2023
RTC: 02.12.2023
2311

Quality: 03.02.2024
RTC: 24.02.2024
2402

Quality: 11.05.2024
RTC: 25.05.2024
2405

Quality: 10.08.2024
RTC: 24.08.2024
2408

▪ Quality: Deployment to Customer Quality Tenant.

▪ RTC: Release to Customer. Deployment to customer Production Tenant.

▪ There is a 2-week gap between deployment to customers’ quality space and deployment to customers’ production space.
During this time customers should test the new version and report issues before the new version is deployed to production.

▪ The release information details are available here

INTERNAL – SAP and Partners Only 78

Globally Running Digital Manufacturing Across Multiple Regions
Global Cloud with local Edge
Global Cloud Regional Cloud
Deployments
▪ Digital Manufacturing provisioned in one ▪ Digital Manufacturing provisioned in one ▪ Digital Manufacturing provisioned in
data center with one global productive data center with one productive global multiple data centers
tenant tenant ▪ One productive tenant and multiple
▪ Each location/plant setup in global ▪ Each location/plant setup in global plants in each data center
instance instance supported by local edges

▪ Included in standard subscription ▪ Included in standard subscription ▪ Only one productive tenant per
Commercially ▪ Customers can create multiple plants in ▪ Customers can subscribe to as many subscription. Additional subscriptions
their productive tenant edge nodes as needed apply for Digital Manufacturing tenant,
Enterprise SAC and SAP BTP services

▪ Separation of master data by tenant ▪ Separation of master data by tenant ▪ S/4 integration to be set up for each tenant
Business Processes,
▪ Efficient template roll-out across plants ▪ Efficient template roll-out across plants ▪ Consolidation and administration required
Integration & Analytics
▪ Cross plant analytics supported with ▪ Cross plant analytics supported with for cross plant analytics in Enterprise SAC
embedded SAC for onboarded plants embedded SAC for onboarded plants or Datasphere

▪ Simplification of enterprise architecture ▪ Simplification of enterprise architecture ▪ Managing globally distributed enterprise
Business Operations &
▪ Ease of configuration, administration/lifecycle ▪ Ease of configuration, administration/lifecycle system architecture incl. ERP and DSC
Administration systems. Managing different configurations and
mgmt and monitoring in one single tenant mgmt and monitoring in one single tenant
perform life-cycle mgmt across data centers
▪ Centrally manage extensions via POD* or ▪ Centrally manage extensions via POD* or
Production Processes and deploy only once Production Processes and deploy only once ▪ Extensions via POD and Production Processes
to be deployed and managed multiple times
▪ Synchronized quarterly release upgrade. ▪ Synchronized quarterly release upgrade. ▪ Synchronized quarterly release upgrade
Service Levels supporting 24x7 High availability of services with multi zone High availability of services with multi across all data centers. High availability of
business operations deployment and robust resilient zone deployment and robust resilient services with multi zone deployment and
programming models programming models robust resilient programming models
▪ Latency across regions being monitored, so ▪ Latency across regions being monitored, ▪ Potential benefit of reduced latency due to
far no issues experienced so far no issues experienced proximity of data centers to operations

▪ SAP follows and complies to many ▪ SAP follows and complies to many ▪ SAP follows and complies to many
Data Security & Privacy certifications and regulation (SAP Trust certifications and regulation (SAP Trust certifications and regulation (SAP Trust
Center) Center) Center)
▪ Reduced risk of local regulations impact
INTERNAL * POD: Production Operator Dashboard 79
Customer Support | SAP Digital Manufacturing System Availability Service Level Agreement

Digital Manufacturing releases announced with respective

CAC events and email communications
▪ CAC events are available on SAP for ME portal. They are logged
separately for Quality and Productive space.
▪ Customers receive announcement emails. To get them,
subscribe to CSNS notifications (see this slide).

Three weeks before Production deployment – customers

receive an email with links to What’s New, Release Note, and
Help portal articles draft.
Announcement of the planned Major release deployment activities
(five days before the event)

Email for Major release activities start (thirty minutes before these
activities commence)

Major release Maintenance completion (sent immediately after the

maintenance activities are complete)
The above three notifications are sent for both Quality and
Production deployment.
If the event date/time changes or event gets cancelled, customers
receive a CAC and email update for it.

INTERNAL – SAP and Partners Only 80

Local Availability and Certifications

Certifications
ISO 27001 / 27017/ 27018
CSA STAR Certificate
EU Cloud CoC
ISO 22301
SOC1 Type 2 Amsterdam, Netherlands

SOC2 Type 2 West Coast (Quincy, WA)

CSA STAR Registry

C5 Type 2
ISO9001

Level of language support may vary

INTERNAL – SAP and Partners Only 81

Further Information

Key Links:

SAP Road SAP Manufacturing SAP Support SAP Partner Portal SAP Road Map SAP Help
Maps Community Explorer Portal

Where to go to Provide Product Feedback and Ideas:

Influence SAP User

Programs Groups

INTERNAL – SAP and Partners Only 82

Glossary

Term Definition
DM SAP Digital Manufacturing

IT/OT Data Information Technology (IT) and Operation Technology (OT) data

Shop Floor Control (SFC): a unique WIP identifier representing a specific instance of the material being built during the
SFC
manufacturing process. SFCs enable the full traceability of the product.

POD Production Operator Dashboard

NC Nonconformance

OEE Overall Equipment Effectiveness

REO Resource Orchestration

PCo SAP Plant Connectivity

PPAP Production Part Approval Process

For more definitions, please check the SAP Terminology Database SAPterm.
INTERNAL – SAP and Partners Only 83
Thank you.

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