JUDESON SIMETHY

Logistics & Customer Service Manager

Experienced, Detail-oriented professional targeting assignments as Supply Chain Manager
with an esteemed organization

[email protected] +971-504883052 +91-7034017151

PROFILE SUMMARY

❖ Possessing extensive experience in Supply Chain Management &

Warehouse Operations across various industries
❖ Currently managing multiple warehouses & order processing team for
CORE COMPETENCIES multiple channels & multiple product categories, managing demand planning,
and managing projects related to supply chain and warehousing
Supply Chain Management ❖ Front-leading major role in developing & executing demand plans that
will enable organization to meet its supply chain requirements; expertise in
Logistics Planning & Coordination
analysing demand requirements to identify bottlenecks & suggesting actions for
Cost Management & Budgeting resolution
❖ Driving logistics planning process for the region by developing and driving
Demand Planning & Forecasting
outsourcing strategies, focusing on identification, evaluation, selection,
Inventory Management negotiation & management of world-class 3PL providers on regional & country
basis
Procurement & Material Management ❖ Skilled in assessing overall supply chain from factory to consumer
focusing on regional and country logistics network infrastructure to design
Vendor/Stakeholder Management innovative solutions, reducing operational costs and improving delivery times
while maintaining high service levels
Warehouse Operations
❖ Expertise in managing daily shipments to customer as per company’s
Operational Excellence quality standards and maintained accuracy and integrity of all logistics
information which led to an increase in customer satisfaction levels
❖ Managing the overall operations and enhancing the operational efficiency &
achieving cost reduction through vendor development, curbing
rework & rejection, materials management and inventory control
SOFT SKILLS ❖ Leading the procurement function of business; providing senior level
Leadership & Delegation support in strategy implementation, strategic sourcing, supplier negotiations,
discussions, and recommendations
❖ Ensuring timely Custom clearance examination with Custom Officer and
Analytical &
Coordination with CHA for Import & Export and keeping all necessary records
Problem-solving
❖ Successfully reduced order processing time, implemented automation
processes, and achieved significant cost savings through strategic initiatives
Decision-making
❖ Rich experience in Operations Management; leading & managing
process improvement initiatives which provided clients & business, benefits
Team Management like increased process efficiency and reducing staff/cost
❖ Excellence in identifying potential dangers, training employees on
safety matters, inspecting Warehouses, developing safety policies, and
maintaining inventory safe
❖ Proficient in managing & leading teams for running successful process
EDUCATION operations and experience of developing procedures & service standards for
business excellence
❖ 1997: Bachelors (Commerce) from
Mumbai University, India
❖ 1998: Diploma (Software Technology & CAREER TIMELINE
Systems Management) from NIIT,
Mumbai, India
❖ 1998: Diploma (Materials Management) Feb’14- IFFCO, Sharjah as a Logistics & Customer Service Manager
Present
from Welingkar Institute of
Management, Mumbai, India Dec’10- Unilever Gulf FZE Jebel Ali, Dubai as a Warehouse
Dec’13 Team Leader

Jan’06- DANZAS AEI Emirates LLC, Dubai as a Warehouse

TECHNICAL SKILLS Nov’10 Supervisor
❖ Oracle, SAP, Lumira, Tableau,
Qlickview, Exceed, Orion & MS Excel
proficiency
 WORK EXPERIENCE
IFFCO, Sharjah (Feb’14-Present)
Designation: Logistics & Customer Service Manager

Key Result Areas:

❖ Spearheading the efficient management of Commodity, Impulse, Fresh, and Personal Care categories, managing an average of 600
orders and 6000 order lines daily, resulting in AED 5 million in sales
❖ Exhibiting expertise in demand planning for various products including Oil, Flour, Biscuits, and Snacks, ensuring optimal inventory
levels and customer satisfaction
❖ Reviewing & analyzing weekly, monthly, and quarterly reports, providing valuable insights for supply chain management optimization
❖ Managing a diverse range of responsibilities, including leading a team of Customer Service Executives, maintaining 1200 active SKU,
and coordinating operations across multiple warehouses in the UAE
❖ Managing end-to-end supply chain operations, encompassing strategic sourcing, meticulous planning, efficient scheduling, and real-
time shipment tracking
❖ Collaborating with vendors to ensure on-time delivery and engaging in price negotiation & contract management
❖ Supervising and optimizing all aspects of warehousing operations, including inbound, outbound, inventory, reverse logistics,
transportation, and safety, to maximize productivity and enhance customer satisfaction
❖ Developing a strong team, fostering a collaborative work environment, and driving team performance to achieve organizational goals
❖ Working on logistics management, including planning, analysis, order handling, modification, implementation, and monitored
logistical structures and processes
❖ Supporting the Business Unit in achieving their Customer KPIs through timely availability of material as per the required quality
specifications
❖ Delivering cost savings & met procurement objectives while upholding organizational policies & industry regulations

Highlights:

❖ Spearheaded the optimization of order processing by automating key customer data transfer from Master Data Management (MDM)
to the order screen
❖ Led the implementation of automated cleanup processes for orders and the setup of auto shipsets, resulting in enhanced operational
efficiency
❖ Managed the successful execution of material reservation and delivery creation programs in Oracle, driving seamless warehouse
operations
❖ Oversaw the planning and execution of truck and route load optimization in Oracle Transport Management (OTM) to streamline
logistics processes
❖ Coordinated with business units, trade marketing, sales, planning, and warehouse teams to achieve a 97% order vs delivery target
for MT customers
❖ Collaborated with cross-functional teams to increase On-Time-In-Full (OTIF) performance from 82.56% to 92.16% within a specified
timeframe
❖ Implemented controls and targets to reduce sales returns from 2.53% in to 1.77% and warehouse expires to zero, ensuring optimal
inventory management
❖ Conducted regular meetings with sales, trade marketing, and warehouse teams to drive operational excellence and process
improvements
❖ Orchestrated the successful implementation of a process flow for FOC/sample ordering and approvals, resulting in a monthly cost
saving of AED 25K

Projects Managed:

Projects with External vendors in IFFCO:

❖ Optimizing IFFCO Distribution Network with Maersk: Collaborating with Maersk to enhance IFFCO’s distribution network
efficiency, resulting in an impressive $500,000 annual savings
❖ Global Business Solutions Implementation (Accenture): Working closely with Accenture to implement Global Business
Solutions within IFFCO; this strategic move aims to streamline processes & enhance overall business performance
❖ Inventory Optimization (Bain and Company): Collaborated with Bain and Company to strategically optimize inventory
management, resulting in annual cost savings of $900,000
❖ Route Optimization (Locus): Contributing to the route optimization project, ensuring efficient logistics from end-to-end. Locus’s
expertise has been valuable in this endeavor
❖ Warehousing and Distribution Restructuring (Miebach Consulting): Collaborating with Miebach Consulting to optimize and
restructure IFFCO’s warehousing and distribution processes. This initiative promises significant operational improvements

Projects with Internal Departments in IFFCO:

❖ Customer Account Duplication Removal (MDM Team): Collaborating with the MDM team to identify and eliminate duplicate
customer accounts, ensuring data accuracy and streamlined operations
❖ SAP-Oracle Integration (IS Team): Working alongside the IS team to seamlessly integrate SAP with Oracle at the ANJR factory.
This integration enhances data flow and operational efficiency
❖ Enhancements in Order Processing (IS Team): Collaborated on implementing critical features, including auto order
cancellation, and streamlined order timing
Unilever Gulf FZE Jebel Ali, Dubai (Dec’10-Dec’13)
Designation: Warehouse Team Leader

Key Result Areas:

❖ Supervised the RM, PM & FG Warehouse operations, ensured adherence to safety standards and inventory accuracy
❖ Managed relationships with multiple transporters, 3PL & co-packers, validated monthly invoices for clearance
❖ Oversaw logistics arrangements and conducted formal performance reviews against KPIs
❖ Coordinated monthly outbound shipments of 550 trailers and 100 sea containers across Gulf regions
❖ Directed monthly inbound shipments of 400 sea containers & 300 local trucks, maintained pallet space of 27000
❖ Ensured warehouse cleanliness and compliance with safety standards
❖ Implemented process improvements to enhance warehouse efficiency
❖ Conducted regular audits to maintain inventory accuracy
❖ Streamlined warehouse operations, resulting in a cost-saving of 1 million USD

Highlights:

❖ Spearheaded weekly book to book reconciliation processes with 3PL partners to ensure 100% stock accuracy
❖ Implemented sustainable measures leading to the distinction of being the first factory in the UAE to reduce, recycle, or reuse all
waste
❖ Negotiated contracts with current and new suppliers, resulting in a 10% reduction in warehouse consumables cost
❖ Introduced innovative solutions like pallet covers, dunnage bags, and strapping belts to reduce wastage of raw and finished
materials in transit
❖ Managed overtime, manpower allocation, and space utilization in 3PL warehouses, contributed to cost savings
❖ Controlled wastage of raw and finished materials in transit by 5% through innovative solutions
❖ Contributed to significant cost savings by managing overtime, manpower allocation, and space utilization
❖ Played a vital role in implementing sustainable measures, making the factory the first in the UAE to achieve zero waste

Projects Managed (External Vendors):

❖ Warehousing and Distribution Optimization (St. Onge Company): Worked with St. Onge Company to optimize Unilever’s
warehousing and distribution operations

DANZAS AEI Emirates LLC, Dubai (Jan’06-Nov’10)

Designation: Warehouse Supervisor

Key Result Areas:

❖ Supervised the Inbound and Outbound activities for key accounts like Huawei, Ericsson, Motorola, Nokia, Canon, Blackberry, and HP
❖ Managed logistics operations for major customer vendors like Etisalat and DU
❖ Negotiated with transporters to minimize transportation costs
❖ Initiated rate revisions for key customers to drive revenue growth
❖ Ensured zero operational downtime during the shifting of 4 warehouses

Highlights:

❖ Successfully shipped 10,000 Blackberry phones in a single day during Gitex 2009
❖ Transformed Ericsson warehouse into the "Best Warehouse" in the Middle East Region
❖ Setup complete process of storage and distribution for Canon, Blackberry, ECCO, KONE products
❖ Increased pallet space and reduced operational costs through resource optimization
❖ Implemented WMS Exceed in DIP warehouse for Canon, ECCO, Kone

PERSONAL DETAILS
❖ Languages Known: English, Hindi, Marathi & Arabic
❖ Address: Sharjah, UAE