TOYOTA TRUE WARRANTY - TERMS & CONDITIONS

Dear Customer, • Failure caused by neglect, abuse or improper servicing or any repairs

Toyota True Warranty is an extension of the vehicle warranty, post expiry required as a result of continued operation of the Toyota vehicle, once a defect
of manufacturer`s standard vehicle warranty of 3 Years/100,000 km. Date of or failure or fault has occurred.
delivery will be considered as manufacturer`s standard vehicle warranty start
Exclusions:
date. In this program, you can experience extended warranty by which Toyota
covers all the repairs/replacements similar to standard warranty (except as
stated in this page) and hence ensuring true peace of mind. With true warranty, • Extended warranty will not apply to vehicles used at any time for delivery,
you are eligible for warranty extension of standard warranty, complimentary couriering, delivery vehicles, driving schools or other tuition for reward,
Toyota road side assistance coverage, Toyota genuine parts, quality service & pan emergency services, any kind of timed competitions or racing, rallies, pace
India Toyota dealer acceptance. You can also transfer true warranty to the making, reliability trials, speed or hill climbing or off road use.
subsequent owner of your vehicle if period or km (Whichever is earlier) you have • No cover will apply should the vehicle be used for any purpose for which it is
opted for is not lapsed. You can seek the help of your nearest Toyota dealer who not licensed, or for which it was not originally purchased.
will be glad to assist you. True warranty ensures good condition of vehicle by use • No liability will be accepted for damage caused by lack of servicing, neglect,
of genuine parts and quality repairs. Ensuring better resale value of your Toyota abuse or the continued use of the vehicle after any fault has become evident, or
vehicle. The true warranty program is provided on behalf of Toyota by Assurant for the consequential loss of a part not covered by this policy.
Automotive Warranty Solutions (India) Private Limited. • No liability will be accepted for any damage caused by war, civil war,
rebellion, invasion, insurrection, hostilities, confiscation, nationalization or loss
resulting from order of government or local authority, ionizing radiation or
Eligibility: contamination by radioactivity.
Your vehicle must be registered in India for private use or as a taxi registered for • At its sole discretion, Assurant Automotive Warranty Solutions (India) Private
commercial use and less than three (3) years old since first date of Limited shall reserve the right to provide the product to each customer
registration in India and with less than 100,000 kilometer on the odometer. The depending upon the overall condition of the vehicle.
vehicle should have carried out all regular periodic maintenance services as per Owner's responsibilities:
manufactures recommendation as mentioned in the maintenance section of the • You are responsible for taking your vehicle to any authorized Toyota dealer in
owner's manual provided with the vehicle, there were any recommended works order to obtain warranty service. Your Toyota dealer will make the necessary
to be undertaken, then you will be required to have those works undertaken at repairs using Toyota genuine parts.
your cost by a Toyota dealer before the extended warranty can be issued to you. • You are responsible for the proper maintenance, operations and care of your
Toyota vehicle in accordance with your Toyota's periodic maintenance
Start of true warranty: schedule in the maintenance section of the owner`s manual provided with the
The true warranty coverage begins from the date of expiry of the manufacturer vehicle. Failure to comply with the operating instructions or to service, will
standard vehicle warranty period of 3 Years / 100,000km (whichever is earlier). render this warranty void.
What is covered: • You are responsible for keeping maintenance records since it may be
necessary in some instances, for you to show that the required maintenance has
True warranty covers all parts and components of each Toyota vehicle except been performed..
but not limited to tyres, batteries and those Items listed under the caption ``what
is not covered`` The maximum liability under true warranty will be the amount
paid for the vehicle by you, excluding optional items and tax. How to make a service request:
What is not covered: • In the event of failure, the owner must:
• The owner must immediately take all steps necessary to minimize the extent of
• Tyres, battery, refrigerant, lubricants, parts made of rubber [except timing belt]
loss.
• Any additional accessories or equipment installed, which was not the part of
• Depending on whether the vehicle is in a condition to be driven, the owner shall
the original vehicle fitment of the manufacturer at the time of new vehicle
drive it or have it towed without delay, to the nearest Toyota dealer for
delivery.
repair. The owner must notify the Toyota dealer about the true warranty
• Any parts replaced under vehicle insurance [accidental] claim or
certificate number.
customer paid shall not be admitted under extended warranty.
• Toyota dealer will establish the cause of failure and needed parts replacement
• Any parts and labor costs incurred in connection with required or
and labour will be done free of cost under Toyota true warranty.
recommended maintenance service, as outlined in the maintenance section of
• A reasonable time to complete the repairs must be allowed after the vehicle is
owner`s manual, provided with the new vehicle.
reported to the authorized Toyota dealer.
• Normal maintenance service such as engine tune-up, cleaning and polishing,
• The owner is responsible for paying for any other work that the owner asks the
wheel balancing and alignment, headlight aiming, replacement of filters,
Toyota dealer to carry out.
windshield wiper inserts, key fob batteries, wiper blades, gasket (other than
cylinder head gasket), light bulbs (except HID/LED) and lamps, spark plugs Important:
(except platinum & iridium tip) distributor points, drive belts, lubricants and
• Where the certificate date of your true warranty certificate is within 15 days of
coolant, brake linings, brake pads, brake shoes, brake discs, clutch
expiry of manufacturer standard vehicle warranty (3 Years or 100,000 Km,
disc/pressure plate, brushes, remote key batteries, lenses, glasses, cable
whichever is earlier), then no claim will be covered for first fifteen (15)
(accelerator/hand brake), timing chain pads, mountings (including engine
days following the certificate date.
mounting), high tension cords, rubber parts & seals, fuses and relay items.
• Toyota true warranty service shall be provided only by Toyota authorized
• Damage or failures resulting from misuse or overloading outside
dealers.
the recommendations in your owner`s manual, towing without suitable equipment
• Assurant Automotive Warranty Solutions (India) Private Limited reserves the
(as recommended by Toyota), accident, theft or fire. Any problem caused
right for the final decision on all warranty matters. This extended warranty
by the use of contaminated or incorrect types and grades of fuel, oil or lubricants.
scheme has no surrender value, no refund of warranty premium charge is
Lack of performance of proper maintenance services as outlined in the
available and it cannot be transferred to another vehicle from the time of
maintenance section of the owner's manual provided with the vehicle. Use of
purchase.
non-genuine Toyota parts. Alteration, tempering or improper repair. Glass
• The period of Toyota true warranty is as per the plan selected by you.
breakage & glass items. Normal wear or tear, including dents, chips or
However, in case the vehicle is driven more than subscription km (as per the plan
scratches. Stone chipping, chemical fallout (acid rain), tree sap, salt, hail,
selected), this extended warranty will lapse.
wind/sand storm, lighting, flood or other environmental conditions (rusting)
• This warranty is the entire warranty given by Assurant Automotive Warranty
or natural calamity & chocking. Repairs not performed by an authorized
Solutions (India) Private Limited and no Toyota dealer or its or his agent
Toyota dealer or distributor.
or employee is authorized to extend or enlarge this warranty and no Toyota dealer
• Normal deterioration of trim, paint or other appearance items, body work,
or its or his agent or employee is authorized to make any oral warranty
water ingress and corrosion.
on behalf of Toyota or Assurant Automotive Warranty Solutions (India)
• The parts which are mentioned in scheduled maintenance, cosmetic damage
Private Limited. Toyota reserves the right to make any change in design or make
and normal noise and vibration.
any improvement to on the vehicle at any time without any obligation to make the
• Any Toyota vehicle on which the odometer reading has been changed so that
same change on the vehicles previously sold.
mileage cannot be readily determined or where the odometer reading cannot be
• Parts warranty Toyota warrants that it will either repair or replace each new
otherwise accurately determined.
Toyota genuine service part replaced under extended warranty, that is
• Incidental or consequential damages such as loss of use of the Toyota
found defective in material or workmanship under normal use, within a
vehicle, inconvenience or commercial loss.
period of 6 month/10000km from date of replacement, whichever comes first.
• Service requests where the fault causing the mechanical breakdown was
Toyota True Warranty Transfer
diagnosed prior to the expiry of the Toyota original standard warranty period but
the repair was deferred to or carried out during the true warranty period. • If ownership of the vehicle changes, the remaining warranty period/km would
be effective for the new owner.
• The true warranty cover cannot be transferred to any other vehicle and
remains with the original vehicle only.
• In case of ownership transfer, please complete the transfer formalities by
visiting the nearest Toyota dealer who will be glad to assist you.

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 Force majeure:
Toyota roadside assistance:
Toyota roadside assistance shall not be liable for delay or failure to provide the
Toyota true warranty comes with the additional benefit of Toyota roadside services under the terms of service set out in this document if such delay or failure
assistance for the period of extended warranty, opted after the vehicle warranty of is caused or contributed by causes or events beyond our reasonable control,
3 Years / 100,000 km (whichever is earlier). Customer is entitled for RSA including, acts of nature, acts of public enemy, acts of statutory authorities
coverage till the expiry of the true warranty period which is opted. For details of this or courts, acts of terrorism, acts of any person engaged in subversive
service, kindly contact your Toyota dealer. activity or sabotage, strikes, embargoes, public rallies and protests, etc.
Exceptions to Toyota roadside assistance:
Services offered: Toyota roadside assistance is intended to cover emergency situations only.
Battery Related - Dead Battery / Jump start Therefore, Toyota roadside assistance will not cover the incidents customer
Tyre Related - Puncture / Bolts / Valve Related Issues may encounter while driving the vehicle which are not affecting safety of
passengers or drivability of the vehicle including the following.
Fuel Related - Out of Fuel / Incorrect Fuel / Contaminated Fuel • Faulty fuel gauge
Key Related - Locked Keys / Lost Keys / Broken Vehicle Keys • Speedometer is not working
Breakdown - Accident Road Side repair / Vehicle recovery in case • Air-conditioning is not working
• Boot cannot be opened
of • Problems relating to horns
Breakdown / Road Traffic Accident • Damaged mirrors
Onward journey Benefits - Up to 50km from Breakdown Location • Damaged or faulty fuel cap
• Sunroof cannot be opened or closed
• Windows cannot be opened or closed
How to avail Assistance • Seat adjuster is faulty
If Roadside Assistance is needed, please follow the below steps. • Seat belts are faulty
• Traction control lights are illuminated
Reach through Phone: • Other non-safety related lights/service warnings are illuminated
• When customer vehicle runs out of wind shield wiper fluid
• Dial the 24X7 toll free no:1800-102-5001 or 0124-235-5001-charges apply front or rear wipers faulty, but weather conditions are fair
• Identify your vehicle with the VIN (DFFFFFFFFFFFFFFFF) that is available in
the registration or insurance certificate. Whilst the services rendered under Toyota road side assistance are intended to
be at no cost for new vehicles billed from TKM, we will not be responsible for any
• Explain exact location of the vehicle with landmarks and tell about the cost of repair, losses, etc, including the following
problem you face with the vehicle.
• Park your vehicle on the edge of the road & put on the hazard warning lights. • Loss or damage to any property carried in or on the vehicle.
• If you are on a highway, place the caution sign provided with the vehicle • Any expenses incurred without the prior authorization of Toyota roadside
approximately 3 meters from the vehicle in the direction of the on-coming traffic. assistance or not expressly provided for in this policy.
• Call centre will advise you on further action. • The cost of repairs, consumables or service parts.
• Any costs resulting from participation in motor racing, rallies, speed or
duration tests.
• Any cost as a result of damage and/or claims caused while the driver
Reach through mobile app: was operating the vehicle under the influence of alcohol, solvent abuse,
drugs or other illegal substances.
You can also reach us thru mobile app. (You can download the app of `Toyota • Any cost as a result of customer participation in a criminal act or offence.
Connect India` from google play store or IOS app store) For more details • Any consequential losses directly or indirectly from the immobilization.
please contact your nearest Toyota dealership.
Disclaimer:
General terms & conditions: • Toyota Kirloskar Motor Pvt Ltd shall be under no liability whatsoever in
Onsite free support for following incidents is available: respect of any loss or damage arising directly or indirectly out of any delay or
• For the period as mentioned in the certificate. non-delivery of services under Toyota roadside assistance program.
• To the nearest Toyota Dealer across India, leaving islands. • In case vehicle cannot be mobilized on-site, customers are advised to use the
towing facility arranged by our call center only for taking their vehicle to
Sl. # Incident Scope of Onsite Service the nearest authorized workshop. In no condition will the vehicle be towed to any
1. Battery Related Jumpstart unauthorized workshop.
• Customers are advised to either remove or take an acknowledgment for a list
2. Tyre Related Replace with spare tyre of accessories, extra fittings and other belongings in the vehicle as well as the
3. Fuel Related Only when breakdown location is not at current condition related to scratches, dents breakages of parts, fitments of the
vehicle at the time of giving possession of the vehicle for towing and to verify
customer`s residence or service Centre; 5 these items and vehicle condition when delivery is taken back.
liters of Fuel (petrol/diesel) may be • Services entitled to the customer can be refused or cancelled on account of
supplied at breakdown site abusive behavior, fraudulent representation, malicious intent & refusal to
pay the charges for any.
4. Key Related Retrieving spare key from home • Toyota Kirloskar Motor Pvt Ltd reserves right for changing / modifying
the benefits and charges to customer offered under this roadside assistance
In case vehicle couldn't be mobilized on the spot; it may be towed to the program. The decision of Toyota Kirloskar Motor Pvt Ltd on the question
nearest Toyota authorized dealer for repairs. No repair work will be performed at of coverage, inclusion or exclusion of any service under this program, rates
breakdown site. of charges for additional services, and any other issues which need a
decision, shall be final and binding on the customer.
Onward journey benefit: • In case of any false statement by customer relating to vehicle coverage,
If the vehicle needs to be towed to the nearest Toyota authorized dealer, problem experienced or any other information sought by Toyota assistance
center. Toyota roadside assistance shall have the right to refuse any or
customers are entitled for free transportation up to 50 km from breakdown all benefits.
location in order to facilitate onward journey. If customer requests change in the • In the unlikely event of dispute arising for which a satisfactory solution cannot
type of hire car arranged by Toyota roadside assistance or wish to travel more be found, Toyota Kirloskar Motor reserves the right to appoint an arbitrator to
than 50 km, customer will be responsible for difference in travel cost. Customer adjudicate the matter and the dispute shall be resolved by such arbitration.
will be required to pay these additional costs at the time of service directly to the • Only the courts in Ramnagara district in Karnataka shall have exclusive
provider of the car service jurisdiction over the matter arising in connection with this program.
Medical and accommodation coordination:
In case of any mishap, Toyota assistance could coordinate for medical or
accommodation support on customer's request. All cost of medical services or Note: Toyota road side assistance program provided by Allianz Worldwide
accommodation arrangement need to be borne by customer. Partners
Towing in case of accident:
In case of accidents vehicle will be towed to nearest Toyota Authorized Dealer
location, free of cost. If, as a result of a road traffic accident or other incidents,
specialist equipment is required during the course of towing customer vehicle,
the cost for using such specialist equipment will be arranged free of cost. While
the endeavor will be to extract the vehicle with minimal or no damage,
but it might sustain certain consequential damage while extracting the vehicle
and for all such damages sole responsibility will be of customer. Toyota
roadside assistance will not be liable for such damages.
Keys locked in the vehicle:
Modem security systems make it extremely difficult for us to gain entry to
customer's vehicle, should spare keys not be available. If spare keys are not
readily available, customer's car may be towed to the nearest Toyota dealer.

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