Enhancing Criteria

Licensing Operating Enhancing Sustainability

Criteria Assessment Area Category Name

1 ATM Machine may be available for guest use Public Areas ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 4 Star ,Resort 5 Star
2 Washbasins in upgraded room categories, if applicable Bathrooms ,Resort 5 Star
A basic beauty treatment facility may be present, with a minimum of 2 treatment Leisure ,Hotel Apartment Deluxe ,Hotel Apartment
rooms: This can be part of the gymnasium Superior
A basic beauty treatment facility should be present, with a minimum of 2 treatment Leisure ,Resort 3 Star
rooms: This can be part of the gymnasium
A hair dryer must be provided in the room and can be located in the bedroom or Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
bathroom. Can be a wall mounted hose type unit, and must have an automatic shut off if Suite Star ,Hotel Apartment Standard ,Hotel
in bathroom Apartment Superior ,Hotel Budget ,Resort 3
Star
A kettle and teapot to be provided on request Kitchen / ,Hotel Apartment Standard
Kitchenette
A means of cooling and heating provided in outdoor outlets which are attached to an Conference & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
internal restaurant e.g. on a balcony / veranda etc Banqueting, Deluxe ,Resort 4 Star ,Resort 5 Star
Food &
Beverage
A welcome amenity / service offered which promotes Local culture. E.g. Arabic Coffee Services ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
and dates Star ,Hotel Apartment Deluxe ,Resort 4
Star ,Resort 5 Star
A well appointed, designed and functional meeting room may exist Conference & ,Hotel 2 Star ,Hotel Apartment
Banqueting Deluxe ,Hotel Apartment Superior
Additional Ambience Elements such as artwork, flowers, books, magazines, etc… Living room ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
within unit, Star ,Hotel 5 Star ,Hotel Apartment
Public Areas, Deluxe ,Hotel Apartment Standard ,Hotel
Suite Apartment Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Additional amenities in upgraded rooms if applicable. May have additional items, be Bathrooms ,Resort 5 Star
more luxurious / expensive brand, and / or larger size than those in entry bedrooms
Additional amenities in upgraded units if applicable. May have additional items, be Bathrooms ,Hotel Apartment Deluxe
more luxurious / expensive brand, and / or larger size than those in entry bedrooms
Additional features e.g. bud vases, candlesticks, coasters etc are present Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Beverage Star ,Hotel Apartment Deluxe ,Hotel
Apartment Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Additional Pillows/Bedding available on request Bedrooms, ,Guest House Deluxe ,Guest House
Suite Standard ,Guest House Superior ,Hotel 3
Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Apartment Deluxe ,Hotel Apartment
Standard ,Hotel Apartment Superior ,Resort
3 Star ,Resort 4 Star ,Resort 5 Star
Additional toiletries in upgraded rooms if applicable. May have additional items, be Bathrooms ,Resort 5 Star
more luxurious / expensive brand, and / or larger size than those in entry bedrooms
Additional towels available at a charge Housekeeping ,Hotel Budget
Additional towels/hand towel should be available on request. Bathrooms ,Hotel Apartment Standard
Airport transfer available to / from, on request, and in a timely manner Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Apartment Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
An Additional electronic version of the room service menu, in Arabic and English, is Food & ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
available in each bedroom (in Guest Services Directory or stand alone) Beverage Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 3 Star ,Resort 4 Star ,Resort
5 Star
Appropriate children's crockery and cutlery utilised in outlets where children's menu Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
available Beverage Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Apartment Deluxe ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Architectural features and decorations, in keeping with overall building design Public Areas ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
As a minimum background music to be provided in all F&B outlets Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
 Beverage Star ,Hotel Apartment Deluxe ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Assistance with luggage may be provided Services ,Guest House Deluxe ,Hotel Apartment
Standard
At least all units have a shower in the master bathroom with minimum size 160cm * Bathrooms ,Hotel Apartment Deluxe ,Hotel Apartment
90cm Superior
At least 25% of all rooms have a bathtub Bathrooms ,Hotel 3 Star
At least one allergy option offered e.g. gluten free, lactose free etc. on request Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Beverage Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Apartment Deluxe ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
At least one healthy option available on request Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Beverage Star ,Resort 3 Star
At least one healthy option offered Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Beverage Deluxe ,Hotel Apartment Superior ,Resort 4
Star ,Resort 5 Star
At least one treatment room allows wheelchair access Leisure ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Automatic air freshener Conference & ,Guest House Deluxe ,Guest House
Banqueting, Standard ,Guest House Superior ,Hotel 4
Food & Star ,Hotel 5 Star ,Hotel Apartment
Beverage, Deluxe ,Hotel Apartment Superior ,Resort 4
Leisure, Star ,Resort 5 Star
Public Areas
Available on request, may be chargeable Housekeeping ,Resort 3 Star
Background music, with controls in the vicinity of the reception, for lobby and public Public Areas ,Hotel 5 Star ,Hotel Apartment
areas Deluxe ,Resort 5 Star
Body Lotion Bathrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Leisure, Suite Star ,Hotel Apartment Deluxe ,Resort 4
Star ,Resort 5 Star
Body lotion on request Bathrooms, ,Hotel 4 Star ,Resort 4 Star
Suite
Bottle Opener may be present (if applicable i.e. non screw top items present) Bedrooms ,Hotel 2 Star
Breakfast Card Bedrooms, ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Suite Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 3 Star ,Resort 4 Star ,Resort
5 Star
Business services may be provided on request: and where provided, offers the Services ,Hotel Apartment Deluxe ,Hotel Apartment
following: Superior
Business services provided on request: Services ,Hotel 3 Star ,Resort 3 Star
Can arrange taxi bookings Services ,Hotel Budget
Car hire available on request, either through reception, or provided by an agency Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Superior ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Car hire may be available on request, either through reception, or provided by an Services ,Hotel Apartment Standard
agency
Central individual safety deposit boxes available at reception Services ,Guest House Deluxe ,Hotel 1 Star ,Hotel 2
Star ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Apartment Standard ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Choice of hot drinks (tea & coffee), sugar and sweeteners Kitchen / ,Hotel Apartment Superior
Kitchenette
Choice of hot drinks including a range of specialty teas (4 flavours), milk, and freshly Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
ground caffeinated and decaffeinated coffee (with cafetierre), sugar and sweeteners Kitchen / Star ,Hotel Apartment Deluxe ,Resort 4
Kitchenette, Star ,Resort 5 Star
Suite
Clothes Brush Bedrooms, ,Guest House Deluxe ,Hotel 5 Star ,Hotel
Suite Apartment Deluxe ,Resort 5 Star
Complaint handling programme in place Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Conditioner Bathrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Leisure, Suite Star ,Hotel Apartment Deluxe ,Resort 4
Star ,Resort 5 Star
Cots and extra beds are available on request, provided guest limit per room is not Bedrooms, ,Guest House Deluxe ,Guest House
exceeded Suite Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
 Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Budget ,Resort 3 Star ,Resort
4 Star ,Resort 5 Star
Cotton buds Bathrooms, ,Guest House Deluxe ,Guest House
Leisure, Suite Superior ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Apartment Standard ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Cups and saucers to be provided on request according to the potential occupants Kitchen / ,Hotel Apartment Standard
Kitchenette
Daily activity programme Leisure ,Hotel 5 Star ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Decorative Cushions & Throws Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel
Suite Apartment Superior ,Resort 4 Star
Decorative Cushions & Throws may be provided Bedrooms ,Hotel Apartment Deluxe
Deodorant Leisure ,Hotel 5 Star ,Resort 5 Star
Designated parking facility for buses Public Areas ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 4 Star ,Resort 5 Star
Designated parking facility for buses may be provided Public Areas ,Hotel 3 Star ,Hotel Apartment
Superior ,Resort 3 Star
Designated taxi waiting area may be provided Public Areas ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Apartment Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Detailed address information Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel Apartment
Standard ,Hotel Budget
Dinner may be served Food & ,Guest House Deluxe ,Guest House Superior
Beverage
Direct dial for local and international calls may be provided Bedrooms ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior
Drip dry facility over bath or shower or complimentary drying facility provided Bathrooms, ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Suite Star ,Resort 5 Star
DVD Player Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Resort 4
Public Areas, Star
Suite
DVD Player and Library or Video on Demand Bedrooms, ,Hotel 5 Star ,Hotel Apartment
Living room Deluxe ,Resort 5 Star
within unit,
Suite
Electronic Guest Services Directory provided Bedrooms, ,Hotel 5 Star ,Resort 5 Star
Suite
Emergency cosmetic kit/dental and shaving kits available on request Bathrooms, ,Hotel 3 Star ,Hotel Apartment
Suite Standard ,Hotel Apartment Superior ,Resort
3 Star
Emergency cosmetic kit/dental and shaving kits available on request, free of charge. Bathrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Suite Star ,Hotel Apartment Deluxe ,Resort 4
Star ,Resort 5 Star
Emery board Bathrooms, ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Suite Star ,Hotel Apartment Deluxe ,Hotel
Apartment Standard ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Exhibits competent knowledge of all associated facilities and hours of operation Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Express Laundry & Dry Cleaning service available on request Housekeeping ,Hotel 3 Star ,Resort 3 Star
Face Pads Bathrooms, ,Guest House Deluxe ,Guest House
Leisure, Suite Superior ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Apartment Standard ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Fax machine in upgraded rooms, or on request Bedrooms ,Resort 5 Star
Fax machine on request Suite ,Hotel 4 Star ,Resort 4 Star
Fax machine provided in room or on request Suite ,Resort 5 Star
Fax machine provided in Suite or on request Suite ,Hotel 5 Star
Fax service available on request Services ,Hotel 2 Star
Fax service available to guests via business centre or reception Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Apartment Standard ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
 Fire evacuation plans displayed in other languages Bedrooms, ,Guest House Deluxe ,Guest House
Suite Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Fitness room allows wheelchair access Leisure ,Hotel 3 Star ,Hotel Apartment
Superior ,Resort 3 Star
Fitness room may be present or guest access to an independently operated exercise Leisure ,Guest House Deluxe ,Hotel 3 Star ,Hotel
facility provided (which may be chargeable) Apartment Superior
Food and beverage service may be available Conference & ,Hotel 2 Star ,Hotel Apartment
Banqueting Deluxe ,Hotel Apartment Superior
Foreign Exchange available with current rates clearly displayed Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel Budget
Foreign Exchange may be available, with current rates clearly displayed Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel
Apartment Standard
Full afternoon tea available Food & ,Hotel 5 Star ,Resort 5 Star
Beverage
Glassware provided Bedrooms ,Hotel 1 Star ,Hotel 2 Star
Guest booking details and preferences are confirmed upon check-in Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 4 Star ,Resort 5 Star
Guest Houses caller's name and addresses caller by name prior to closing Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior
Guest Questionnaire available on paper in room or evidence that guest questionnaire is Bedrooms, ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
being sent after guest departure Suite Star ,Resort 3 Star ,Resort 4 Star ,Resort 5
Star
Guest rooming service is offered on arrival to all individual guests, which includes Services ,Hotel 5 Star ,Resort 5 Star
facilities overview, and bedroom orientation
Guest stationary (Notepad and pen/pencil) Bedrooms ,Hotel 1 Star ,Hotel 2 Star
Hairdressing service for ladies and gentlemen, provided through a salon located in the Leisure ,Hotel 4 Star ,Hotel 5 Star
hotel, or via an external party, which visits the hotel
Hairdressing service for ladies and gentlemen, provided through a salon located in the Leisure ,Resort 4 Star ,Resort 5 Star
Resort, or via an external party, which visits the Resort
Hairdressing service for ladies and gentlemen, provided through a salon located in the Leisure ,Resort 3 Star
Resort, or via an external party, which visits the Resort. Provided on request only.
Hand lotion Public Areas ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Superior ,Resort 5
Star
Headboard provided or built in Bedrooms, ,Guest House Deluxe ,Guest House
Suite Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
High chairs are available for children. Can be stored in public view Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Beverage Star ,Hotel Apartment Superior ,Resort 3
Star
Hot crockery is stored in warmers Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Beverage Star ,Hotel Apartment Deluxe ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Hotel Apartments caller's name and addresses caller by name prior to closing Services ,Hotel Apartment Superior
Hotels caller's name and addresses caller by name prior to closing Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Apartment Deluxe ,Hotel Apartment
Standard ,Hotel Budget
Ice bucket & tongs Bedrooms, ,Hotel 5 Star ,Hotel Apartment
Suite Deluxe ,Resort 5 Star
Ice bucket available on request Bedrooms, ,Hotel 4 Star ,Resort 4 Star
Suite
If an apartment unit: Tumble Dryer or combined washer / Dryer may be provided. If a Kitchen / ,Hotel Apartment Superior
villa: Tumble Dryer or combined washer / Dryer may be provided, however if a private Kitchenette
garden, clothes line or drying rack is sufficient.
If children permitted, Service available on request. Either available in-house or through Services ,Hotel 3 Star ,Resort 3 Star
outside sources.
If children permitted, Service may be available. Can be outsourced and advance notice Services ,Guest House Deluxe
may be stipulated
If swim-up bars are present in swimming pools, are serviced by staff Leisure ,Hotel 4 Star ,Hotel 5 Star ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Includes laying out guest night items Housekeeping ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Includes laying out hotel information/breakfast cards Housekeeping ,Hotel 4 Star ,Hotel 5 Star
Includes laying out resort information/breakfast cards Housekeeping ,Resort 4 Star ,Resort 5 Star
 Includes laying out turndown amenity and replenishment of any used amenities Housekeeping ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Instruction in Other Languages Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Suite Deluxe ,Resort 4 Star ,Resort 5 Star
International papers, on request, chargeable Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Living room Deluxe ,Hotel Apartment Superior ,Resort 4
within unit, Star ,Resort 5 Star
Suite
Kitchen linen for drying crockery to be provided on request Kitchen / ,Hotel Apartment Standard ,Hotel
Kitchenette Apartment Superior
Laundry lists and bags with current prices on request Bedrooms ,Hotel 1 Star ,Hotel 2 Star
Laundry service available on request and may be provided only through an external Housekeeping ,Hotel 1 Star ,Hotel 2 Star ,Hotel Budget
facility
Laundry Service may be available on request only Housekeeping ,Hotel Apartment Standard
Live music may additionally be provided in accordance with Entertainment Regulations Food & ,Hotel 4 Star ,Hotel 5 Star
Beverage
Location map provided with detailed directions Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 3
Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Apartment Deluxe ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Magnifying shaving mirror may be provided Suite ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 3 Star ,Resort 4 Star
Make-up remover Leisure ,Hotel 5 Star ,Resort 5 Star
May have 1 restaurant facility available Food & ,Hotel Apartment Superior
Beverage
May have a serviced lounge area Food & ,Hotel Apartment Superior
Beverage
Menus in other languages, of the main nationality mix of the hotel Food & ,Hotel 4 Star ,Hotel 5 Star
Beverage
Menus in other languages, of the main nationality mix of the Hotel apartment Food & ,Hotel Apartment Deluxe ,Hotel Apartment
Beverage Superior
Menus in other languages, of the main nationality mix of the Resort Food & ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Beverage
Messages handled discreetly, and written messages are placed in an envelope Services ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 3 Star ,Resort 4 Star ,Resort
5 Star
Minibar stocked with snacks and soft beverages (Water and Juices) may be provided Bedrooms ,Guest House Superior
Minimum 3 local newspapers (2 must be Arabic) should be offered in room or on Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
request. May be chargeable Suite Star ,Resort 3 Star
Mystery shopper programme in place Services ,Hotel 5 Star ,Resort 5 Star
One Bedside mat provided (descendre du lit) for single beds and 2 for double or kings Bedrooms, ,Hotel 5 Star ,Resort 5 Star
Suite
One Bedside mat provided (descendre du lit) for single beds and 2 for double or kings Bedrooms ,Guest House Deluxe
(if turndown service is provided)
Other facilities such as Billiard room, library, squash courts, tennis courts etc may be Leisure ,Hotel 4 Star ,Hotel 5 Star
provided
Other guest toiletries may be provided at a charge Bathrooms ,Hotel Budget
Other languages Bedrooms, ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Living room Star ,Hotel Apartment Deluxe ,Resort 3
within unit, Star ,Resort 4 Star ,Resort 5 Star
Suite
Other languages frequently used by the majority of the guests are also provided for Public Areas, ,Guest House Deluxe ,Hotel 1 Star ,Hotel 2
Services Star ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Other national cuisines provided, subject to the nationality mix of the hotel Food & ,Hotel 4 Star ,Hotel 5 Star ,Resort 4 Star
Beverage
Other national cuisines provided, subject to the nationality mix of the Hotel Apartment Food & ,Hotel Apartment Deluxe
Beverage
Other national cuisines provided, subject to the nationality mix of the Resort Food & ,Resort 5 Star
Beverage
Other speciality retail outlets may also be present e.g. Tailor, Jewellers etc Services ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Outdoor play ground Leisure ,Hotel 5 Star ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Packing / Unpacking available on request, free of charge Housekeeping ,Hotel 5 Star ,Resort 5 Star
Packing / Unpacking available on request, may be chargeable Housekeeping ,Hotel 3 Star ,Hotel 4 Star ,Resort 4 Star
Padded hangers Bedrooms, ,Guest House Deluxe ,Hotel 5 Star ,Resort 5
Suite Star
Paging system, if available, is in working order. Alternatively a paging service may be Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
offered manually Star ,Hotel Apartment Deluxe ,Hotel
Apartment Standard ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
 Parking at the Guest House may be available in a general public parking area Public Areas ,Guest House Standard ,Guest House
Superior
Parking at the hotel may be available in a general public parking area Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel Apartment
Standard ,Hotel Budget
Personal trainer available during operating hours Leisure ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 5 Star
Pool may be provided Leisure ,Guest House Deluxe ,Hotel 3 Star ,Hotel
Apartment Superior
Postal service / stamps may be available with applicable charges Services ,Hotel Apartment Standard
Postcards Bedrooms, ,Hotel 5 Star ,Resort 5 Star
Suite
Products used are available for sale Leisure ,Hotel 5 Star ,Resort 5 Star
Programme Guide in Arabic and English Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Living room Star ,Hotel Apartment Deluxe ,Resort 4
within unit, Star ,Resort 5 Star
Public Areas,
Suite
Property Management System in place Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Apartment Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Provide travel service information i.e. car hire, tourist excursion etc. to the guest Services ,Hotel Budget
Provides a thank you to guest for calling Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Provides an overview of facilities and services Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Radio, or radio channels may be provided Bedrooms, ,Guest House Superior ,Hotel 2 Star ,Hotel 3
Living room Star ,Hotel 4 Star ,Hotel Apartment
within unit, Standard ,Resort 3 Star ,Resort 4 Star
Suite
Real-time on line reservation and booking confirmation available on Guest House Services ,Guest House Deluxe ,Guest House
website Standard ,Guest House Superior
Real-time on line reservation and booking confirmation available on Hotel Apartment Services ,Hotel Apartment Standard ,Hotel
website Apartment Superior
Reception area for guests providing towels and locker keys on arrival Leisure ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Resort 4
Star ,Resort 5 Star
Resorts caller's name and addresses caller by name prior to closing Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Room Cleaning service provided on request outside these hours Housekeeping ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 3 Star ,Resort 4 Star ,Resort 5
Star
Room features include some cornices, artwork, artefacts, framed mirrors, and other Bedrooms, ,Guest House Deluxe ,Guest House
general decorations Suite Standard ,Guest House Superior ,Hotel 2
Star ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 3 Star ,Resort 4 Star ,Resort 5
Star
Room service may be provided for breakfast service only Food & ,Guest House Deluxe
Beverage
Safety Deposit Box May be provided in each Hotel Apartment unit. Can be in bedroom Bedrooms ,Hotel Apartment Standard
or in Living room
Safety Deposit Box May be provided in room Bedrooms ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior
Secretarial service provided on request e.g. typing Services ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 4 Star
Separate make up area provided in Ladies' cloakroom Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Banqueting, Star ,Hotel 5 Star ,Hotel Apartment
Food & Deluxe ,Hotel Apartment Superior ,Resort 3
Beverage, Star ,Resort 4 Star ,Resort 5 Star
Public Areas
Serviced meeting rooms available i.e. with administrative assistant Conference & ,Hotel 5 Star ,Resort 5 Star
Banqueting
Sewing Kit Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Suite Star ,Hotel Apartment Deluxe ,Hotel
Apartment Superior ,Resort 4 Star ,Resort 5
Star
Sewing Kit on request Bedrooms, ,Hotel 2 Star ,Hotel 3 Star ,Resort 3 Star
Suite
 Shoe Basket provided Bedrooms, ,Hotel 5 Star ,Hotel Apartment
Suite Deluxe ,Resort 5 Star
Shoe cleaning service available. Can be chargeable Housekeeping ,Hotel 3 Star ,Hotel 4 Star ,Resort 3
Star ,Resort 4 Star
Shoe Horn provided Bedrooms, ,Guest House Deluxe ,Hotel 5 Star ,Hotel
Suite Apartment Deluxe ,Resort 5 Star
Shoe Polish Utensils Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Suite Star ,Hotel Apartment Deluxe ,Resort 4
Star ,Resort 5 Star
Shoe Polish Utensils on request Bedrooms, ,Hotel 3 Star ,Resort 3 Star
Suite
Shoe rail provided Bedrooms, ,Guest House Deluxe ,Hotel 5 Star ,Resort 5
Suite Star
Shoe-cleaning machine available in either public area or guest floor Housekeeping ,Hotel 3 Star ,Resort 3 Star
Shop or display units selling Health and Sports items available in this area Leisure ,Hotel 4 Star ,Hotel 5 Star ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Shower caps Bathrooms, ,Guest House Deluxe ,Guest House
Leisure, Suite Superior ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Apartment Standard ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Shuttle bus service provided (scheduled) to shopping malls / attraction sites Services ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 4 Star ,Resort 5 Star
Signage in other languages frequently used by the majority of the guests may also Leisure ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
provided for Star ,Resort 5 Star
Soap holder beside the bidet Suite ,Resort 5 Star
Soap holder beside the bidet, if bidet present Bathrooms, ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Suite Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Spa has dedicated changing facilities (separate for male and female), including Leisure ,Hotel 4 Star ,Resort 4 Star
changing cubicles, toilet cubicles, showers and washbasins
Spa may offer separate male and female Saunas or Steam Rooms or Jacuzzi's; or Leisure ,Hotel 4 Star ,Resort 4 Star
defined ladies only timings
Spa offers a staffed health bar, or alternatively F&B items are available, either Leisure ,Hotel 5 Star ,Resort 5 Star
complimentary or chargeable
Spa offers relaxation areas; either separate areas or defined ladies only timings Leisure ,Hotel 4 Star ,Resort 4 Star
Special requests accommodated e.g. non - feather pillows or bedding types Housekeeping ,Guest House Deluxe ,Hotel 1 Star ,Hotel 2
Star ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Apartment Standard ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Table service provided for all beverages Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Beverage Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Apartment Deluxe ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Telephone and Video conferencing facilities available Conference & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Banqueting Star ,Resort 3 Star ,Resort 4 Star ,Resort 5
Star
Telephone conferencing facilities available Conference & ,Hotel 2 Star
Banqueting
Telephone directory available (may be yellow pages beside bed or list on the television, Bedrooms, ,Guest House Deluxe ,Guest House
etc…) Living room Standard ,Guest House Superior ,Hotel 1
within unit, Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Suite Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Telephone wake up service available and can be automated or booked directly with the Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
hotel operator / reception. Star ,Hotel 4 Star ,Hotel 5 Star
Telephone wake up service may be available and can be automated or booked directly Services ,Hotel Apartment Standard
with the hotel reception.
There is a Daily Activity Programme for adults Leisure ,Resort 3 Star
Tie rail provided Bedrooms, ,Guest House Deluxe ,Hotel 5 Star ,Resort 5
Suite Star
Time should be visible in darkness e.g. LCD alarm clock or on television (should be Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
viewable when switched off) Suite Star ,Resort 5 Star
Time should be visible in darkness e.g. LCD alarm clock or on television (should be Bedrooms ,Hotel Apartment Deluxe
viewable when switched off) provided in all bedrooms
Tissues Bathrooms, ,Guest House Deluxe ,Guest House
Leisure, Suite Superior ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Apartment Deluxe ,Hotel Apartment
 Standard ,Hotel Apartment Superior ,Resort
3 Star ,Resort 4 Star ,Resort 5 Star
Travel services available through reception or special travel office Services ,Hotel 1 Star ,Hotel 2 Star ,Resort 3 Star
Travel services available through reception, concierge or special travel office Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 3
Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Apartment Deluxe ,Hotel Apartment
Standard ,Hotel Apartment Superior ,Resort
4 Star ,Resort 5 Star
Trouser press may be available in room Bedrooms, ,Hotel 5 Star ,Resort 5 Star
Suite
Turn down service may be provided Housekeeping ,Guest House Deluxe
TV Lounge may be provided Public Areas ,Guest House Superior
Unit Cleaning service provided on request outside these hours Housekeeping ,Hotel Apartment Deluxe ,Hotel Apartment
Standard ,Hotel Apartment Superior
Unit features include some cornices, artwork, artefacts, framed mirrors, and other Bedrooms ,Hotel Apartment Deluxe ,Hotel Apartment
general decorations Superior
Unit number or unit extension number on phone Living room ,Hotel Apartment Standard ,Hotel
within unit Apartment Superior
Universal adaptors, and extension cables Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Banqueting Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Superior ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
VIP programme in place for all return and VIP guests Services ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 4 Star ,Resort 5 Star
Voicemail / messaging with indicator light may be provided Bedrooms ,Guest House Deluxe
Volume controlled speakers Bathrooms, ,Hotel 5 Star ,Hotel Apartment
Suite Deluxe ,Resort 5 Star
Washing machine may be provided Kitchen / ,Hotel Apartment Superior
Kitchenette
Website address and e-mail contact displayed on all printed promotional materials Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Weekly/Monthly magazines available - Arabic & English Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Suite Star ,Resort 5 Star
Weekly/Monthly magazines available - Arabic & English (at least one) Living room ,Hotel Apartment Deluxe
within unit
Weighing scales Bathrooms, ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Suite Star ,Resort 5 Star
Weighing scales provided in master bathrooms Bathrooms ,Hotel Apartment Deluxe
Where beauty treatment facility present, At least one treatment room allows wheelchair Leisure ,Hotel Apartment Deluxe ,Hotel Apartment
access Superior ,Resort 3 Star
Where beauty treatment facility present, Signage in other languages frequently used by Leisure ,Hotel Apartment Deluxe
the majority of the guests may also provided for
Where fitness room present, Reception area for guests providing towels and locker keys Leisure ,Hotel Apartment Superior
on arrival
Where meeting rooms exist, Telephone conferencing facilities available Conference & ,Hotel Apartment Deluxe ,Hotel Apartment
Banqueting Superior
Where offered, a menu in Arabic and English is provided Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Beverage Star ,Hotel Apartment Superior ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
Where rooms have balconies with sufficient space to accommodate furniture; a table Bedrooms ,Hotel 1 Star ,Hotel 2 Star ,Hotel Budget
and chairs may be provided
Where rooms have balconies with sufficient space to accommodate furniture; a table Bedrooms, ,Guest House Deluxe ,Guest House
and chairs with soft seat or seat cushions may be provided Suite Standard ,Guest House Superior ,Hotel 3
Star ,Hotel 4 Star ,Hotel 5 Star
Where service is buffet, food service at the table is additionally offered Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Beverage Deluxe ,Resort 4 Star ,Resort 5 Star
Where turn down service provided, Includes laying out Guest House Housekeeping ,Guest House Deluxe
information/breakfast cards
Where turn down service provided, Includes laying out guest night items Housekeeping ,Guest House Deluxe
Where turn down service provided, Includes laying out turndown amenity and Housekeeping ,Guest House Deluxe
replenishment of any used amenities
Where TV lounge provided, Additional Ambience Elements such as artwork, flowers, Public Areas ,Guest House Superior
books, magazines, etc…
Where units have balconies with sufficient space to accommodate furniture; a table and Bedrooms ,Hotel Apartment Standard
chairs with seat soft seat or cushions may be provided
Where units have balconies with sufficient space to accommodate furniture; a table and Bedrooms ,Hotel Apartment Deluxe ,Hotel Apartment
chairs with soft seat or seat cushions may be provided Superior
Written confirmation offered to guest Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior ,Hotel Budget ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star