The HP LaserJet Enterprise MFP M528 is a replacement for which printer?
✅ HP LaserJet Enterprise MFP M527
What is the managed version of the HP LaserJet Enterprise M507dn?
✅ E50045dn
Which MFP bundle has a physical keyboard on the control panel?
✅ MFP Flow 528z
Do all M507 and MFP M528 bundles have a 10/100/1000 Ethernet LAN connection with IPv4
and IPv6?
✅ True
What is true for a Mandatory self-replacement (CSR) part?
✅ The part must be installed by the customer unless they pay HP service personnel to install it.
Which is NOT part of the printer setup process?
✅ Perform an engine test before turning on the printer.
Which tool is used for advanced printer setup and configuration?
✅ HP Web Jetadmin
What helps prevent recurring paper jams?
✅ Adjust the paper guides to the paper size before loading the paper.
Is the USB port for direct printing enabled by default?
✅ False
How should documents be oriented for copying on the MFP M528?
✅ Face-down on the scanner glass, or face-up in the document feeder.
Which part is NOT customer-replaceable?
✅ MFP touchscreen control panel
Which control panel is a factory-replaceable unit (FRU) and not a CSR?
✅ MFP M528 touchscreen control panel
Which CSR-B part requires tools for replacement?
✅ Multipurpose tray (Tray 1) pickup roller and separation pad
How should you print on heavy, embossed, or perforated paper to avoid jams?
✅ Use the manual feed feature and feed sheets one at a time.
How can you clean the paper path?
✅ Print a cleaning page from Support Tools on the control panel.
Which is NOT a sub-system of the printer?
✅ Firmware-update management system
Which system controls sleep mode?
✅ Power management system
Which is a main component of the engine laser/scanner system?
✅ Beam-detect system
How do you perform an engine test?
✅ Press the test-page switch on the rear side of the printer.
Which component can be tested using the Component Tests menu?
✅ Fan Motor (FM1) Test
Is a fuser test page only available on touchscreen models?
✅ False
How can you find FRU service videos in the WISE portal?
✅ Locate the printer’s Product Detail Page (PDP) and view a list of service videos.
How do external HP channel partners access the WISE portal?
✅ Sign into the HP Partner First Portal and use the link to open the WISE portal.
If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.
1. The HP LaserJet Enterprise MFP M528 is an update/ replacement for which of the following
printers? HP LaserJet Enterprise MFP M527 2. Which one of the following is the managed version of
the HP LaserJet Enterprise M507dn printer? E50045dn 3. Which of the following MFP bundles has a
physical keyboard for the control panel? MFP Flow 528z 4. All M507 and MFP M528 bundles come
equipped with a 10/100/1000 Enternet LAN connection with IPv4 and IPv6. True 5. Which of the
following statements is true for a customer self-repair part (CSR) listed as Mandatory self-
replacement? The part must be installed by the customer. 6. Which one of the following is not part
of the printer setup process? Perform an engine test before turning on the printer. 7. Which one of
the following tools can be used for advanced setup and configuration of printer features? HP
Embedded Web Server (EWS) 8. Which one of the following can help prevent recurring paper jams?
Use the Trays menu on the printer control panel to configure the tray for the correct paper type and
size. 9. The USB port for printing directly from a USB drive is enabled by default. False 10. When
making a copy using the MFP M528, the document orientation must be: Face-down on the scanner
glass, or placed face-up in the document feeder. 11. Which one of the following parts is not
customer-replaceable? MFP Document Feeder 12. Which one of the following control panels is a
factory-relaceable unit (FRU) and not a CSR? M507n/dn control panel (LCD display and keypad) 13.
Which of the following is a CSR-B part that requires the use of tools? Multipurpose tray (Tray 1)
pickup roller and separation pad 14. If you experience jams while printing on heavier, embossed or
perforated paper, you should: Use the manual feed feature and feed sheets one at a time. 15. Which
of the following procedures can be used to clean the paper path? Print a cleaning page from Support
Tools on the control panel. 16. Which of the following is not a sub-system of the printer? Firmware-
update management system 17. Sleep mode is controlled by which of the following systems?
Engine-control system 18. Which of the following is considered a main component of the engine
laser/scanner system? Beam-detect system 19. To perform an engine test, you must: Depress the
test-page switch located on the rear side of the printer. 20. Which one of the following is a
component that can be tested using the Component Tests menu? Laser Scanner Motor 21. A fuser
test page is only available for models equipped with a touchscreen control panel. False 22. In the
WISE portal, there are two ways you can search for a printer's FRU service videos. One of these
methods is: Locate the printer's Product Detail Page (PDP) and view a list of service videos. 23. Go to
the wise portal and login
