ANUSHIKA SASIDHARAN
IT SUPPORT ENGINEER
CONTACT PROFILE
Highly motivated IAM professional with 6 years of experience in securing and
+971 569177221 managing complex IT environments. Proven ability to resolve critical IAM incidents
promptly, streamline processes, and ensure compliance with industry regulations.
Expertise in Active Directory, Azure AD, Office 365, and other IAM tools.
[email protected]
Demonstrated success in delivering exceptional customer service and resolving
technical issues efficiently. Committed to continuous learning and staying up-to-
www.linfiedin.com/in/anushika
date with the latest IAM trends and technologies.
Dubai WORK EXPERIENCE
Global Identity Access Management | HCL Tech | 2023-2024
SKILLS
Key Achievements:
Office 365 Administration Resolved an average of 20 escalated IAM incidents per month, ensuring 100%
Active Directory adherence to SLAs and security guidelines.
Azure AD Successfully supported 3 major audits and compliance reviews, demonstrating
strong understanding of industry regulations.
Active Directory
Streamlined user account management processes by implementing automated
AWS scripts, reducing manual effort by 25%.
Powershell Responsibilities:
SAML Provided L2/L3 support for Windows Active Directory Domain Administrator
SSO Support Team.
MS Ofiice Managed user accounts, group policies, and organizational unit administration.
Assigned permissions to end users and file shares.
ADFS
Handled access account administration tasks from internal customers and the
LDAP Access Governance team.
EXCEL Demonstrated proficiency in password management, password expiry, and
JIRA basic minimum password guidelines.
Installation
IT Support Engineer | Kyndryl [IBM]| 2021-2023
TOOLS
Service Now Key Achievements:
UAT Resolved 80% of client support tickets within 24 hours, exceeding service level
CA, agreements.
O365 Successfully migrated 500 users to Azure AD, enabling enhanced security and
EXCEL remote access capabilities.
AD, Implemented a knowledge base system to improve efficiency and reduce
repetitive support tasks by 30%.
Azure
Responsibilities:
Provided technical support for hardware and software issues.
EDUCATION Monitored network activity and identified performance problems.
Installed, configured, and troubleshooted computer hardware components.
Bachelor of Computer Science Supported Azure Active Directory Identity Management, Single Sign-On, Office
365, Azure AD Connect, and ADFS.
Annamalai University Handled customer tickets and provided access validation in Service Now.
June 2021 - June 2023 Participated in audits and governance meetings.
Grade : A
Systems Administrator | Wipro | 2017-2021
Diploma in Computer Engineering
Nettur Technical Training Foundation
Key Achievements:
June 2014 - June 2017
Successfully migrated 1000 users to Office 365, improving collaboration and
Grade : A
productivity.
Implemented security best practices, reducing the risk of data breaches by 20%.
Streamlined Office 365 administration tasks, saving an estimated 10 hours per
week.
LANGUAGES Responsibilities:
Administered Office 365 suite, including applications, email, device
English
management, and licensing.
Hindi Managed users, groups, and domains.
Managed roles and prepared client computers for remote connectivity.
Malayalam Managed mailboxes, contacts, and groups in Office 365 hybrid deployments.
