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Manikanta Matta Resume

Manikanta Matta is a hardworking employee with strong customer service and multitasking skills, currently working as an Application Development Analyst at Accenture. He has experience in managing teams, troubleshooting customer incidents, and ensuring system configurations, with a background in SAP BASIS administration. He holds a B.Tech in Electrical Engineering and has received multiple recognitions for his performance and contributions to the team.

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manikavya1422
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52 views2 pages

Manikanta Matta Resume

Manikanta Matta is a hardworking employee with strong customer service and multitasking skills, currently working as an Application Development Analyst at Accenture. He has experience in managing teams, troubleshooting customer incidents, and ensuring system configurations, with a background in SAP BASIS administration. He holds a B.Tech in Electrical Engineering and has received multiple recognitions for his performance and contributions to the team.

Uploaded by

manikavya1422
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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MANIKANTA MATTA

SUMMARY
Hardworking employee with customer service, multitasking and time
management abilities. Devoted to giving every customer a positive and
memorable experience.

EXPERIENCE
Application Development Analyst, 03/2024 - Current
Accenture - HYDERABAD
CONTACT
• Managed a team of 3 shift colleagues over 3 months
Address: Visakhapatnam 530026
• Ensured no IRT and MPT is breached during working on customer
Phone: 7893326144
incidents and received no escalation
Email: [email protected]
• Major distribution in keeping the queue count lower to avoid
unnecessary breaching
• Giving required solution to customer and troubleshooting in specified
SKILLS
time
• SAP Products :SAP FRUN 3.0 , SAP
• Correcting managed system configuration and monitoring of system via
GUI 7.2 ,SAP NWA.
SAP FRUN 3.0
• Databases : SAP HANA 2.0 and 3.0.
• Specialized in VMWare, hardware and domain migration changes in FRUN
tool for SAP managed systems and ensuring of correct system • Ticketing Tool : SAP Service provider
parameters. cockpit ,BCP.
• OS Level : Linux ,Windows.
Application Development Associate, 02/2022 - 02/2024 • MS tools : Excel ,Word , PPT
Accenture
• Training in SAP BASIS administration
• Tickets handling in Service Provider Cockpit (SPC) and proper routing
depending on error solving requirement
• Acknowledgement to mails and working on them with priority
• Prioritizing to Production systems and their alerts to avoid breaches
• Delivering a satisfactory solution to customer.

EDUCATION AND TRAINING


B.Tech in Electrical Engineering, 08/2021
Vignan's Institute of Information Technology(VIIT) - Visakhapatnam
CGPA: 8.01

Diploma in Electrical Engineering, 05/2018


Sai Ganapathi College
Percentage: 81%
CERTIFICATIONS
SAP BASIS Administration

ACCOMPLISHMENTS
• Received appreciation from customer on satisfactory outcome.
• Provided knowledge transfer sessions to fellow team members.
• Received recognition from management for Best Team Member, Best
People and Respect for Individual.

LANGUAGES
• English
• Telugu

HOBBIES AND INTERESTS


• Cricket
• Dancing

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