Emergency

Response Guide

NIO.com
 MUST READ
Thank you for choosing NIO’s ET7 model (hereinafter referred to as “ET7”). ET7 is a smart
electric flagship sedan. During your green journey with ET7, you will get a seamless and
considerate user experience.

Before starting your journey with ET7, it is recommended that you read the User Manual from
the center display to get all the information you need to use the vehicle. This Rescue Manual
only covers the basic information of the vehicle, measures for dealing with an emergency, and
the corresponding rescue measures. For detailed information of all vehicle features, please
refer to the User Manual from the center display. For information related to warranty and
maintenance, please refer to the Warranty Manual from the center display.

The contents of this manual shall not be reproduced or modified in whole or in part without
legal and valid authorization.

To avoid failure of the vehicle's function or personal injury, vehicle parts shall not be modified,
adjusted or dismantled without legal and valid authorization.

The labels, logos and pictures used in this manual are for illustration purposes only, and the
content is for reference only.

This guide provides only the specific information required to understand and safely handle the
fully electric ET7 in an emergency situation. It describes how to identify ET7 and provides the
locations and descriptions of its high voltage components, airbags, inflation cylinders, seatbelt
pre-tensioners, and air spring gas cylinders . This guide includes the high voltage disabling
procedure and any safety considerations specific to ET7. Failure to follow recommended
practices or procedures can result in serious injury or death.

Please strictly follow the warning information in this manual to use your vehicle more safely.

Warning Information

WARNING
This content is closely related to personal safety and must be complied. Failure to comply
may lead to personal injury or serious accident.

CAUTION
Do not dispose of vehicle keys in household trash. This content gives you tips on how to avoid possible vehicle damage or property damage.
They contain materials that can be recycled.
NOTE
This content gives you suggestions for better use of your vehicle.

Take the used battery to a recycling center or to your service center. If you have any questions about this manual, please contact us by phone, or log on to the NIO
official website to obtain the latest version of the ET7 User Manual.
ONLINE USER MANUAL
If you need assistance in an emergency, please contact us by phone.
This user manual provides the basic operating instructions of NIO ET7. For owners who want
insights and detailed information about the features and functions of the car, an
in-depth online manual is available in our official website.

01
 01 GENERAL VEHICLE 05 BREAKDOWN SERVICES
INFORMATION 33 Protective Equipment for Rescue
05 ET7 Information Operations
06 Instrument Panel and Controls 33 Cut off High Voltage Circuit
07 Warning Sign Information 34 Tow the Vehicle after an Accident
08 Vehicle Identification Number (VIN) 35 Rescue the Vehicle in Water
09 Driving Motor Identification Labels 35 Rescue the Vehicle on Fire
09 Recommended Fluids and 35 Rescue the Vehicle with Battery
Capacities Leakage
10 Powertrain Information 36 Perform Cutting Operations on the
Vehicle

02 SPECIFICATIONS AND
PARAMETERS
13 Vehicle Size Parameters
14 Mass Parameters
15 Wheel and Tire Parameters

Contents
17 Motor Parameters
17 Brake Device and Suspension
Parameters

03 TIRE INFORMATION
19 Tire Inflation
20 Tire Pressure Monitoring System
20 Snow Socks
21 Winter Tire
21 Tire Chains
21 Repair a Tire
23 Replace a Tire

04 EMERGENCY MEASURES
OF USERS
27 Place a Warning Triangle
27 Call for Roadside Assistance
28 Jump Start the Vehicle
29 Emergency Unlocking from the
Outside
30 Emergency Unlocking from the Inside
30 Open the Liftgate in an Emergency
 GENERAL VEHICLE INFORMATION
ET7 Information

Vehicle manufacturer NIO

NIO hotline Refer to the contact table

NIO official website Refer to the contact table

You can find the vehicle certification label in the lower area of the right rear B-pillar.

01
General Vehicle
Information Vehicle brand label:

04 05
Instrument Panel and Controls Warning Sign Information

No. Name Warning Sign Description

High voltage electricity Danger! Do not touch high

1
warning sign voltage components.

High voltage components.

High voltage Danger! Do not touch high
2 component warning voltage components without
sign 1 wearing protective equipment
to avoid electric shock.

High voltage components.

Danger! Do not touch high
High voltage
voltage components without
3 component warning
wearing protective equipment
sign 2
to avoid electric shock and
burns.

High voltage battery Cautions for using the high

4
pack warning sign voltage battery pack.

High voltage components

1. Electronic switches on interior 11. Gear selector and center console
are connected with orange
door handles control panel High voltage cable high voltage harnesses.
2. Control panel for windows 12. Wireless charging pad 5
warning sign Do not touch high voltage
3. Steering wheel buttons-left 13. Accelerator pedal
components without wearing
4. Light control lever for turn 14. Brake pedal
protective equipment.
signals and headlights
5. Digital instrument cluster *NOTE
6. Steering wheel buttons-right The picture shows NOMI Mate. Mutual compatibility identifiers
7. Wiper and washer control lever to guide you charging the
8. Control panel for emergency car are found in the car’s
calls and reading lights charging port. When selecting
9. NOMI* the charging gun, you must
10. Center display make sure the identifier on the
Mutual compatibility
charging gun equals one of
6 identifiers used for
the identifiers found in the car’s
charging the car
charging port, either C, K or L.
Voltage ranges related to those
identifiers are as follows:
C: AC ≤ 480V
K: DC 50V to 500V
L: DC 200V to 920V

01 General Vehicle Information 06 07

Vehicle Identification Number (VIN) 7. Upper area at the end of the rear motor Driving Motor Identification Labels
The vehicle identification number (VIN) 8. Upper side of the rear floor The front driving motor identification label is The rear driving motor identification label is
is stamped on the floor under the front 9. Right side of the tailgate located on the lower side of the motor. located on the lower side of the motor.
passenger seat.
You can also read the VIN from diagnostic
bracket. instruments that pair with the vehicle (safety
module diagnosis tool BD2):

1. Connect the diagnostic instrument to the

diagnostic interface of the vehicle and
turn it on.

You can also find the VIN in the following Recommended Fluids and Capacities
locations:

Item Product Capacity

Brake Fluid DOT4 0.75 L

2. Start the diagnostic program and log in to
the diagnostic instrument interface. -40°C OAT (water-ethylene glycol 14 L (100 kwh)
Coolant
solution containing inhibitor) 14.25 L (75 kwh)
3. The diagnostic instrument automatically
reads and displays the VIN on the Refrigerant R1234yf 1000 g
interface of the diagnostic instrument.

There is a radio frequency identification Windshield Washer Fluid Freezing point < -30°C 3L
device (RFID) at the front windshield of the
vehicle where you can install your ETC device.
Gearbox Oil Castrol BOT350M3 1 L (front), 1.6 L (rear)

1. Underside of the hood

2. Upper area at the end of the front driving
motor
3. Left side of the instrument panel beam
4. Lower-left area of the front windshield
5. Lower area of the right B-pillar
6. Lower area of the right rear door frame

01 General Vehicle Information 08 09

Powertrain Information High Voltage Battery Air Suspension High Pressure Tank
The vehicle is equipped with a 350V lithium- The high pressure air tank is mounted at
ion high voltage battery. Do not damage it the rear of the vehicle body using a rubber-
when lifting from under the vehicle. When wrapped bracket. The air tank generates
using rescue tools, please take special care sufficient air for the suspension system. The
to avoid breaking the underbody. ride height is adjusted by adjusting the air
pressure of the system.
WARNING
• Before servicing, removing and installing
high voltage components, be sure to
power off the vehicle and confirm that
the emergency power-off switch and 12V
power supply are disconnected. After the
vehicle is powered off, let it sit for more
than 5 minutes.
• No personnel without corresponding
qualifications shall operate high voltage
components. Operators must wear
protective equipment such as insulating
gloves that meet related requirements,
and must not carry any metal objects.

Driving Motor
The driving system powers the vehicle by
converting the direct current from the high
voltage battery into mechanical torque
which is distributed to the four wheels. In
addition, it can also recover kinetic energy
to charge the high voltage battery and
operate in reverse to turn the drive shafts
backward. The driving system consists of two
driving motors. The front motor is mounted
on the front subframe, and the rear motor is
mounted on the rear subframe.

1. High voltage DC converter integrated 11. Rear high voltage power distribution box 12V Battery
component 12. 12V battery
2. Emergency high voltage cutoff plug 13. Airbag control unit The 12V battery powers the SRS, windows,
3. Airbag 14. High pressure air pump locks, touchscreen and vehicle lighting.
4. Side curtain airbag cylinder 15. High pressure air tank
5. Structural reinforcement 16. A/C compressor Airbags
6. Curtain airbags 17. Air suspension The airbag system includes front airbags and
7. Charge port 18. Seat belt pretensioner side airbags. The front airbags include front
8. Driving motor 19. Europe charging control unit head airbags that are located in the steering
9. High voltage heater for climate control wheel and at the instrument panel on the
10. High voltage battery passenger side. The side airbags include front
side airbags (located on the outside of the
front seats) and curtain airbags (located on
the headliner from the A pillar to C pillar on
both sides). The locations of the airbags are
labeled with “AIRBAG”.

01 General Vehicle Information 10 11

 SPECIFICATIONS AND PARAMETERS
Vehicle Size Parameters

02
Item Value

Specifications
Length A (mm) 5,101

Width B (mm) (excluding side mirrors) 1,987

and Parameters
Height C (mm) 1,509

Wheel Base D (mm) 3,060

Front Track E (mm) 1,668

Rear Track F (mm) 1,672

Front Overhang G (mm) 916

Rear Overhang H (mm) 1,125

Ground Clearance (mm) 128

14° at curb weight

Approach Angle
13° at full load

17° at curb weight

Departure Angle
16° at full load

Seats 5

02 Specifications and Parameters 12 13

Mass Parameters Wheel and Tire Parameters

Item 75 kwh 100 kwh Item Value

Unladen mass (kg) 2,359 2,379 245/50R19 105V XL

245/45R20 103Y XL
Mass of vehicle with bodywork in running
order (including coolant, oils, fuel, tools, 2,434 2,454 Specifications
spare wheel and driver) (kg) 245/45R20 103V XL

255/40R21 103V XL
Distribution of this Front Axle: 1,205 1,215
mass among the
Tire Pressure (bar) 2.6 (no load)
axles (kg) Rear Axle: 1,229 1,239
Camber Angle -0.5±0.5°
Technically permissible maximum laden
2,900 2,900
mass stated by the manufacturer (kg)
Total Front Camber Angle 0±0.5°

Distribution of this Front Axle: 1,317 1,317

Front Toe Angle 0.3±0.2°
mass among the
axles and, in the
Total Front Toe Angle 0±0.05°
case of a semi-
trailer or centre-axle Rear Axle: 1,583 1,583
trailer, load on the Front Caster Angle 4.6±0.5°
coupling point (kg)
Total Front Caster Angle 0±0.5°

Technically Front Axle: 1,400 1,400

permissible Rear Camber Angle -1.3±0.5°
maximum mass on
each axle (kg) Rear Axle: 1,695 1,695 Total Rear Camber Angle 0±0.5°

Total Rear Toe Angle 0.2±0.2°

Approach Angle 0±0.15°

Steering Wheel Angle 0±3.5°

Front Track Height (mm) 420±5

Rear Track Height (mm) 417±5

Lug Nut Torque (N·m) 220

NOTE
Wheel specifications are subject to the vehicle configurations.

02 Specifications and Parameters 14 15

Tire Marks Motor Parameters
The tire sidewalls are marked with all tire-related signs and features.
Value
Item
Front Rear

Permanent magnet Alternating current

Type
alternating current motor induction motor

Model TZ180S001 YS300S001

Rated Power/Torque (kW/N·m) 70/150 60/120

Peak Power/Torque (kW/N·m) 180/350 300/500

Brake Device and Suspension Parameters

Item Value

Front Rear
Brake Pad Thickness (mm)
2～9 2 ～ 11

1. Product name 5. Rated load mark

Front Rear
2. Maximum tire load and maximum 6. DOT tire identification number
Brake Disc Thickness (mm)
allowable inflation pressure (which should After the letters DOT, the first 2 digits/
not be used for normal driving) letters represent the code of the factory 32 ～ 30 20 ～ 18
3. Tire size where the tire was manufactured, the next
For example, 245/45R20 means that the 2 digits/letters represent the size of the Nominal Pressure of Air Suspension
tire width is 245mm and the aspect ratio tire, the next 4 digits/letters represent the 20
Reservoir (bar)
is 45, R refers to the radial structure of the type code of the tire, and the last 4 digits
tire, and the wheel diameter is 20 inches. represent the year and the week when
4. Tire load index and rated speed the tire was manufactured. For example,
For example: 103 means that the tire 1721 represents the 17th week of 2021. This
load is 875 kg, 105 means that the tire information can be used to contact the
load is 925 kg. Rated speed refers to the consumer when a tire is defective and
maximum speed at which the tire can needs to be recalled.
operate for a long time, where Q=160 km/
h, R=170 km/h, S=180 km/h, T=190 km/h,
U=200 km/h, H=210 km/h, V=240 km/h,
W=270 km/h, and Y=300 km/h.

02 Specifications and Parameters 16 17

 TIRE INFORMATION You can inflate the tires with the tire inflator
in the emergency kit. To inflate a flat tire:
Tire Inflation
1. Park the vehicle on a safe road, put on
WARNING the reflective vest and set up the warning
• Using underinflated or overinflated tires triangle properly.
will increase the risk of accident and
2. Open the emergency kit cover in the trunk
injury.
• To ensure your safety while driving, please to take out the tire inflator.
check the tire pressure regularly. When
checking the tire pressure, make sure the
tires are cold (the tire temperature is the
same as the ambient temperature or the
vehicle has not been moved for three
hours after driving). The recommended
cold tire inflation pressure label is located
on the frame of the driver’s side door. If
the tire is hot, the tire pressure is generally
0.3 bar higher than that of a cold tire.

03
Tire Information
3. Connect the inflation hose on the side of
the tire inflator to the valve stem on the
tire.

Overinflation will affect your comfort

while driving, damage tires, especially on
rough roads, and cause blowouts in severe
cases. This may lead to unexpected loss of
vehicle control and increased risk of injury.
Underinflation will cause uneven tire wear,
affect the vehicle handling, and result in
abnormal energy consumption.

NOTE
• The 21-inch tires are self-sealing tires.
When the width of a tire puncture is less
than 5mm and the tire pressure shown on
the center display is normal, the vehicle
can still be driven under 120 km/h. If the
tire is severely punctured or damaged,
please contact NIO immediately for tire
inspection or replacement.

03 Tire Information 18 19
4. Connect the power plug of the tire inflator functions abnormally or the tire temperature • When the vehicle starts, ice and snow stop the car in a safe position and, while
to the 12V power socket in the vehicle. is above the rated range, the indicator will particles on the ground may be thrown ensuring personal safety, check whether
flash for 75 seconds and then stay solid , and up due to the increased grip of the snow the snow socks are installed correctly.
the system will emit a beep to remind you. In socks. Avoid standing at the rear of the • When the black fabric in the bottom layer
this case, park the vehicle in a safe place as vehicle. below the white road contact fabric are
soon as possible and contact NIO. • No need to turn off the vehicle’s electronic exposed, please stop using the snow socks
stability system when snow socks are in and replace them with new ones.
You can tap My ET7 > Health on the center use. • Snow socks should not be used as direct
display to check the current tire pressure. If • The speed of the vehicle must not exceed substitutes for winter tires.
the current tire pressure is shown as "--", this 50 km/h with snow socks installed. Please • After use, dry the snow socks, place them
means the system has not obtained a valid also avoid sharp acceleration, braking, in their original packaging and store them
tire pressure reading, and you can check turning and other aggressive operations, in a dry place. Due to the ease of use of
the tire pressure again after driving over 25 otherwise there is a high risk of damage the material, snow socks can be washed
km/h for more than 10 minutes. If a tire is to the snow socks. at room temperature to keep road contact
5. Make sure the vehicle is powered on, underinflated, overheated, or has any other • If any abnormal noise is heard during fabric clean but should not be ironed.
turn on the power switch of the tire abnormality detected by the system, the driving with snow socks installed, please
inflator, and inflate the tire. When the tire center display will light up the position of
pressure reaches 2.6 bar, turn off the tire the faulty tire and display the detailed fault
inflator manually and disconnect it from information. Winter Tires
the power socket. To achieve the optimal vehicle performance, please use the recommended winter tires in
The Tire Pressure Monitoring System winter. Choose the appropriate type of winter tires or studded tires in accordance with local laws.
(TPMS) is based on tire temperature and
atmospheric temperature. At high altitudes
or low temperatures, it may be necessary to Tire Size Load Index
inflate the tire to a slightly higher pressure to
eliminate the low tire pressure alarm.
245/50R19 105
Snow Socks
The vehicle does not come with snow socks, 255/45R20 103
but you can purchase them yourself. Please
pay attention to the following points when
255/40R21 102
using snow socks:
6. After completing inflation, disconnect the
inflator from the vehicle and stow it in the • Improper snow socks can damage
emergency kit.. the tires, wheels, and brake system of Tire Chains
the vehicle. Please carefully check the The vehicle does not come with tire chains, • Drive carefully and slowly to avoid bumps,
Tire Pressure Monitoring System specifications of the original equipment but you can purchase them yourself. Please potholes, sharp turns, or wheel lock-up,
The vehicle is equipped with a Tire Pressure (OE) tires and the relevant instructions pay attention to the following points when which may impair the functionality of the
Monitoring System (TPMS). If one or more tires provided by the snow sock manufacturer. using tire chains: vehicle or cause damage to it.
have an abnormal pressure or temperature, Snow socks can be used on all four wheels • To avoid tire damage and excessive tread
the instrument panel will light up the tire of the vehicle. • Improper tire chains can damage the tires, wear, tire chains must be removed when
pressure indicator and display the • Snow socks are only used on ice and wheels, and brake system of the vehicle. driving on roads without snow.
location of the faulty tire. It will also remind snow. When driving onto dry roads Please carefully check the specifications
you to stop driving and check the tire as soon (asphalt roads, cement roads, dirt roads, of the original equipment (OE) tires and Repair a Tire
as possible, and inflate or deflate the tire to etc.), please remove them immediately. the relevant instructions provided by the
the normal range. Snow socks should be removed when the tire chain manufacturer. Only 19\20 inch WARNING
vehicle is parked. rear original tires are suitable for half pack • Do not drive with a punctured tire, as it
If a tire has an abnormal tire pressure or anti-skid chain, while the rest of the tires may lead to a tire blowout and endanger
is deflating rapidly, the instrument cluster are not suitable for anti-skid chain. your safety.
will light up the tire pressure indicator • Do not drive over 50 km/h or the • Tire sealant can irritate the eyes and skin.
and the system will emit a beep to remind wspeed limit specified by the tire chain Keep out of reach of children.
you to check the tire pressure. If the system manufacturer (whichever is lower).

03 Tire Information 20 21
CAUTION 2. Open the emergency kit in the trunk and 5. Connect the power plug of the tire inflator CAUTION
• Please check the expiry date marked on take out the tire sealant canister and the to the 12V power socket in the vehicle. • If the tire pressure gauge is unable to
the container before using tire sealant. tire inflator. reach the green zone within 12 minutes
• If the width of the puncture on a 19- 6. Make sure the vehicle is powered on, turn after repair then the tire is severely
inch or 20-inch tire is below 6mm, we on the tire inflator and start to inject tire damaged. Please stop driving the vehicle
recommend that you remove the foreign sealant into the tire. Observe the pressure and contact NIO.
object and repair the tire with tire sealant. gauge, and turn it off when the pointer • Tire sealant is only a temporary solution
If the width of the puncture is over 6mm reaches ≥ 2.2 bar (which will take around for emergencies and the vehicle can be
or the tire is severely damaged, please five to 10 minutes). Turn off the tire inflator driven for up to 200 kilometers at most.
safely stop the vehicle and contact NIO and disconnect the power plug from the Please take the vehicle to the nearest
immediately for tire replacement. 12V power socket. repair shop for tire repair or replacement.
• If the tire is repaired without removing the • After fixing a tire with the tire sealant,
foreign object, it will cause an abnormal NOTE please contact NIO to have the air tube
noise while driving and may result in a tire When the tire inflater begins operating, the joint replaced.
leak over long distances. pressure gauge will initially display a high
3. Remove the maximum speed label from pressure up to 6 bar, after which the pressure Replace a Tire
NOTE the tire sealant canister and place it on will drop to a normal range. If a tire cannot be repaired with tire sealant
• The 21-inch tires are self-sealing tires. the steering wheel to remind yourself not due to a severe leak, park the vehicle safely
When the width of a tire puncture is less to drive over 80 km/h. 7. Remove the inflation hose of the tire on a flat and solid road as far away from
than 5mm and the tire pressure shown on inflator from the tire valve and stow it in traffic as possible and shift into PARK. Put
the center display is normal, the vehicle the emergency kit. on the reflective vest, set up the warning
can still be driven under 120 km/h. Once triangle, turn on the hazard warning lights,
punctured, the self-sealing tire cannot 8. Drive the vehicle 3 to 10 km (or for about and contact NIO for tire replacement.
be used for a long period of time. If the 5 to 10 minutes) at under 80 km/h to
tire is severely punctured or damaged, evenly spread the tire sealant and plug WARNING
please contact NIO immediately for tire the puncture. • When replacing a tire, the new tire must
inspection or replacement. comply with the specifications of the
• Please adjust the puncture to the top of original one. Using a tire with different
the tire when repairing it. specifications may affect the vehicle's
• Tire sealant can only be used to repair the handling and result in a loss of vehicle
tread and shoulder areas. control.
4. Remove the dust cover on the tire • Never get underneath the vehicle when it
Park the vehicle safely on a flat and solid inflator, turn the tire sealant canister is lifted on a jack as this may cause severe
road as far away from traffic as possible and upside down and slide it into the slot on injury or even death.
shift into PARK. After putting on the reflective the tire inflator. Connect the tire sealant • Do not lift the vehicle when people are
vest, setting up the warning triangle and canister to the wheel, remove the tire inside.
turning on the hazard warning lights, you valve cap, and connect the tire sealant • Do not place any object above or
can start repairing 19-inch and 20-inch tires hose to the valve. underneath the jack when it is lifting the
with the tire sealant and tire inflator in the 9. Park the vehicle on a safe road, set up the vehicle.
emergency kit: warning triangle, and check the tire
pressure readings on the center display. Follow the instructions to replace the tire:
1. Park the vehicle on a safe road and set up Continue driving if the tire pressure is ≥ 2.2
the warning triangle in a proper location. bar. Inflate the tire to ≥ 2.2 bar if the tire is 1. Prepare a jack and a spare tire of the
under-inflated and drive the vehicle at a correct specifications.
speed no higher than 80 km/h for 3 to 10
km (or around 5 to ten minutes). Check 2. Place a stopper in front of the tire
the tire pressure again. If the tire pressure diagonal to the flat tire to prevent the
is still below 2.2 bar which means the tire vehicle from slipping.
is severely damaged or the tire sealant
cannot seal the tire, park the vehicle in a
safe place and contact NIO immediately.

03 Tire Information 22 23
3. Go to Settings from the control bar at the WARNING
bottom of the center display, and Make sure the jack is positioned correctly
tap Driving > Jack Mode to maintain under the jack point. Failure to do so may
the suspension at the current height damage the vehicle, or the vehicle may slip
and avoid height changes during tire off the jack and cause injury.
replacement.
6. Jack up the vehicle until the flat tire is
4. Remove the lug cap with the removal tool sufficiently above the ground. When lifting
in the emergency kit and then turn the lug the vehicle, ensure the jack is properly
wrench counterclockwise to loosen the positioned.
lug nuts.

7. Remove the lug nuts and change the flat

CAUTION tire. When mounting the new tire,
Tire rims have a special protective coating. ensure the lug nuts are aligned with the
When removing or installing lug nuts, tires or mounting holes and the metal surface
rims, take reasonable precautions to protect of the rim is in proper contact with the
the rim's surface from accidental scratches mounting surface.
caused by hard or sharp objects.
8. After installing the lug nuts, use the jack
5. Position the jack at the correct jacking to lower the vehicle to the ground and
point. exit the Jack Mode on the center display.
Tighten all the lug nuts clockwise with the
lug wrench. Then, use a torque wrench
to tighten the lug nuts to the specified
torque.

9. Check the tire pressure after replacement.

If necessary, inflate the tires to the rated
range, and then replace the tire valve cap.

10. Properly stow all the tools, the jack, and

the flat tire.

03 Tire Information 24 25
 EMERGENCY MEASURES OF Instructions for setting up the warning
triangle:
USERS
Place a Warning Triangle
In case of an emergency, please slowly and
steadily drive the vehicle to a safe area, press
the brake pedal to stop the vehicle, and
shift into PARK. Then, you should turn on the
hazard warning lights by pressing the button
on the center console to warn other vehicles
approaching from behind.

1. Deploy the bracket under the triangle.

2. Unfold the two sides of the triangle.

3. Fasten the buckle on top of the triangle.

04
Call for Roadside Assistance

Emergency
In case of accidents such as collisions, floods,
and battery fires, contact NIO immediately
after setting up the warning triangle and
1. PARK button
wait for the rescue team.

Measures of Users
2. Hazard warning light button
WARNING
In the event of a battery fire risk, the vehicle
Open the cargo cover inside the trunk and will automatically cut off power and the
take out the warning triangle and reflective instrument cluster and center display will
safety vest from the emergency kit. You display a warning message. Make sure the
should put on the safety vest first, and then surrounding area is safe and promptly leave
place the warning triangle at around 50 the vehicle to call for help.
meters to 100 meters behind the vehicle (at
least 150 meters behind the vehicle on the • When your vehicle is connected to the
highway; add an additional 100 meters at Internet, you can press the SOS button
night; 200 meters behind the vehicle in case on the roof console (press and hold
of rain or fog). once or press twice) to call for rescue.
You can cancel the call within eight
seconds. The backlight of the SOS button
indicates the status of the emergency
call: solid green indicates the emergency
call function is normal; flashing green
indicates an emergency call is in progress;
solid red indicates the emergency call
function failed and you must contact NIO
immediately.

04 Emergency Measures of Users 26 27

 Emergency Unlocking from the Outside
When the vehicle cannot be unlocked by
conventional methods (such as a smart key
fob, keyless entry, NIO app, or NFC), you can
use the emergency key to unlock the driver-
side door.

CAUTION
Do not leave the emergency key in your
vehicle. Please keep it safe in case of
emergency.
• In case your vehicle is not connected 2. Connect one end of the red cable to the 4. To lock the driver's door, rotate the key
to the Internet, you can contact NIO by positive (+) terminal of the 12V battery on To use the emergency key: counterclockwise.
phone or on the NIO app and track the Vehicle A.
current rescue service status on the NIO 1. Pull out the metal key portion of the
app (such as the service status of your emergency key while toggling the switch
insurance company or a rescue agency). on the emergency key.

NOTE
When the tire inflater begins operating, the
pressure gauge will initially display a high
pressure up to 6 bar, after which the pressure
will drop to a normal range.

Jump Start the Vehicle

When the vehicle cannot start because the
12V battery level is low, you can jump start 3. Connect the other end of the red cable to
the vehicle by connecting the jumper cable the positive (+) terminal of the 12V battery
to the 12V battery of another vehicle. on Vehicle B.
2. Push the front end of the exterior handle
CAUTION 4. Connect one end of the black cable to on the driver’s door.
• When jump starting a vehicle, make the negative (-) terminal of the 12V battery
sure the two vehicles are not in contact on Vehicle B.
with each other. Otherwise, the current
generated when the positive terminals of 5. Connect the other end of the black cable
the 12V batteries on the two vehicles are to a proper earthing point of the 12V
connected will damage the vehicle. battery on Vehicle A.
• Connect the positive terminals first, and
then the negative terminals. 6. Start Vehicle B and let it run for a few
minutes. Then, start Vehicle A to check
To avoid short circuits or other damage, whether it can start up normally.
we recommend you observe the following
procedure when you jump start the vehicle: 7. After Vehicle A starts up normally, power
off Vehicle B, remove the jumper cables in 3. Pull the door handle and insert the
1. Put the vehicles in PARK, cut off the power the opposite order they were connected, emergency key into the lock. Rotate the
supply of the 12V battery, make sure the and stow all equipment. key clockwise to unlock the driver’s door.
jumper cable is correctly connected to
the vehicle electrical system, and open
the front hood of Vehicle A to find the 12V
battery.

04 Emergency Measures of Users 28 29

Emergency Unlocking from the Inside Open the Liftgate in an Emergency
When the whole vehicle is locked, if the
door needs to be opened in an emergency
(for example, when the electronic switch
on the door handle fails or the vehicle falls
into water), pull the mechanical switch on
the interior door handle once to open the
corresponding door.

To open the tailgate, lift the oval block above

the lock buckle from the inside of the trunk,
and then toggle the button in the hole with
your finger.

CAUTION
• If the 12V battery is drained, you can
only unlock the driver's door using the
emergency key. Other doors can be
unlocked and opened from the inside
by pulling the mechanical switch on the
corresponding interior door handle.
• When opening the door with the
mechanical switch on the interior door
handle, the door may not be able to
perform the window lowering operation,
and there is a risk of damage to the
window trim.
• When Child Lock is on, the rear doors
cannot be opened from the inside and
can only be opened from the outside
when the vehicle is unlocked.

04 Emergency Measures of Users 30 31

 BREAKDOWN SERVICES 1. Pull the hood handle cover in the cabin
twice to unlatch the hood.
Protective Equipment for Rescue
Operations
The powertrain system is powered by the high
voltage battery. Severe collisions and impacts
may cause electrical leakage or electrolyte
leakage. Therefore, rescue operations should
be carried out by professionals who must
wear personal protective equipment.

WARNING
Remove all metal objects (such necklaces
and watches) before carrying out any 2. Lift the front hood.
operation. Failure to do so may increase the
risk of electric shock.

Electrical Protection
Wear the following protective equipment to

05
avoid high voltage electric shocks:

Breakdown
• Rubber insulating gloves (over 500V
insulation resistance)
• Goggles

Services
• Rubber insulating boots
• Insulated tools
3. Disconnect the emergency high voltage
Chemical Protection cutoff plug to cut off the high voltage
In case of electrolyte leakage, wear the circuit. Remove the plug and store it
following protective equipment to prevent properly.
skin and facial injuries:

• Protective face shield

• Chemical-resistant gloves

Cut off High Voltage Circuit

To cut off the high voltage circuit, disconnect
the emergency high voltage cutoff plug
(located in the left area under the hood), and
then disconnect the cable connected to the
negative terminal of the 12V battery (located
near the front windshield under the hood).

To cut off the high voltage circuit:

05 Breakdown Services 32 33
4. Disconnect the cable connected to the 1. Remove the tow bar from the emergency 7. Before transporting the vehicle, exit If the vehicle fire doesn't involve the
negative terminal of the 12V battery. Wrap kit in the trunk. Tow/Wash Mode on the center display high voltage battery, you can use the fire
the cable with a protective layer to avoid and tap Driving > Jack Mode to maintain extinguisher to put out the fire.
conduction due to accidental contact. the suspension at the current height
and avoid height changes during If the vehicle fire is caused by the high
transportation. voltage battery or the high voltage battery is
overheated, deformed, cracked, or damaged
CAUTION in the fire, use a large amount of water or
• The vehicle can only be towed from the foam extinguishing agent mixed with water
site when there are no safety risks in doing (F-500 EA is recommended) to cool down
so. If the high voltage battery is deformed, the high voltage battery. After the battery is
leaking or emitting smoke, address the risk completely cooled down (which may take up
posed by the high voltage battery first. to 24 hours), monitor it for one more hour to
• Try restarting the 12V battery if Tow/Wash ensure the battery does not heat up again.
2. Release the tow bar cover by pressing Mode cannot be turned on normally. If the Then, drive the vehicle to an open and flat
firmly on the lower end of the cover (1). park brake cannot be released, use a tow area and set up a 15-meter safety zone to
Tow the Vehicle after an Accident Fully insert the tow bar into the opening dolly or a trailer to transport the vehicle a keep people away from the vehicle.
and rotate it until securely fastened (2). short distance.
CAUTION The tow bar at the rear is installed in the • Do not slam on the brake pedal or WARNING
Do not tow your vehicle when the tires are same way as the front. accelerator pedal when exiting Tow/Wash Be aware that a high voltage battery may re-
touching the ground and do not tow the Mode on the center display. ignite even after it is cooled down. Particular
vehicle directly with tow chains. attention should be paid when transporting
Rescue the Vehicle in Water the battery.

CAUTION Rescue the Vehicle with Battery Leakage

• When driving, do not submerge the
vehicle in deep water for a long period of WARNING
time. Otherwise, the vehicle's high voltage If leakage from a high voltage battery is
components may be damaged. caused due to an impact, the rescue should
• If the vehicle body and chassis are not be performed by professionals who must
damaged, there will not be any additional wear protective face shields and chemical-
risks of electric shock. However, the rescue resistant gloves. Never make direct contact
3. Keep the vehicle in PARK, press the brake of a submerged vehicle should be carried with the fluids.
pedal, go to Settings from the control bar out by professionals who must wear
at the bottom of the center display, and personal protective equipment. During When the high voltage battery leaks, it may
tap Driving > Tow/Wash Mode. The vehicle rescue operations, first pull the vehicle generate heat or even cause a fire. Please
will release the parking brake and become out of the water and then cut off the high cool down the high voltage battery first and
towable. (Please use the wheel stopper voltage circuit. then clean up the fluids.
accordingly to prevent sliding.)
Rescue the Vehicle on Fire • If the leak is not severe, use a liquid
4. Before towing, power off the vehicle and absorbing pad to clean up the fluids
turn on the hazard warning lights to WARNING and then place the used pad in a
ensure that the whole vehicle is locked • In the case of a vehicle fire, do not directly closed container or use a professional
and no occupant is in the vehicle. touch any part of the vehicle. All rescue incineration process to dispose of the
operations should be performed by fluids.
5. Attach the tow chain to the tow bar and professionals who must wear appropriate
slowly tow the vehicle to the flatbed truck. personal protective equipment.
When necessary, transport the vehicle with a • The gas stored in the side curtain airbag
flatbed truck. 6. After pulling the vehicle onto the flatbed cylinder and the high pressure air
truck, use the wheel stopper and straps to suspension tank may expand and explode
secure the tires onto the truck. under high temperatures. Please act with
caution to avoid injury.

05 Breakdown Services 34 35
• If the leak is severe, dispose of the fluids Perform Cutting Operations on the Vehicle
following the disposal guidelines for
hazardous chemical waste. Pour calcium WARNING
gluconate solution over the leaked fluids • When professional rescuers perform
and use gas collection and control devices cutting operations, they must use
to dispose of leaked gases. appropriate tools such as a hydraulic
cutter and wear appropriate personal
CAUTION protective equipment to avoid serious
If any fluids accidentally get on the skin, injury.
remove the contaminated clothes and rinse • The vehicle pillars are reinforced with
the skin with soap under running water aluminum castings to better protect the
for 15 minutes until all chemical residues occupants in case of an impact. Please
are removed. Seek medical attention use proper tools to cut the pillars during
immediately if the irritation or discomfort rescue. Do not cut any high temperature
doesn’t improve. or high voltage areas on the vehicle, such
as airbag components and high voltage
components, as indicated by the red areas
below.

05 Breakdown Services 36 37