Scribd
Upload
29 views3 pages

Question Bank TQM 2023

The document is a question bank for Total Quality Management (TQM) covering five units: history and evolution, tools, techniques, Six Sigma, and TQM in various sectors. It includes short and long answer questions on topics such as quality assurance, process capability, Six Sigma metrics, and service quality measurement models. The document serves as a comprehensive guide for understanding and applying TQM principles across different industries.

Uploaded by

sweetyshetty200
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
29 views3 pages

Question Bank TQM 2023

The document is a question bank for Total Quality Management (TQM) covering five units: history and evolution, tools, techniques, Six Sigma, and TQM in various sectors. It includes short and long answer questions on topics such as quality assurance, process capability, Six Sigma metrics, and service quality measurement models. The document serves as a comprehensive guide for understanding and applying TQM principles across different industries.

Uploaded by

sweetyshetty200
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Total Quality Management

Question Bank

Unit-1: TQM History and Evolution


Short Answer Questions:
1) Define Quality and TQM
2) Inspection Versus SQC
3) Explain in detail about
i) Quality Assurance
ii) ISO
iii) Quality Circles
iv) JIT
v) TQM
4) Write in detail about Conventional Quality Management versus TQM
5) Give a description of the Historical Perspectives of TQM.
Long Answer Question:
1) Discuss the applicability and parameters of
i) Malcolm Baldrige National Quality Award.
ii) European Foundation for Quality Management.
2) Explain the Benefits and costs of TQM
3) Briefly discuss the international Quality award programs?

Unit-2: Tools of TQM


Short Answer Questions:
1) Discuss about Measurement Tools: Check Sheets, Histograms, Run Charts,
Scatter diagrams, Cause and Effect diagrams, and Pareto’s charts.
2) Write in detail about Process Capability Measurement.
3) Explain the process mapping and regression analysis in TQM.
4) Write in Detail about Five Why’s.
5) Discuss about
A) Kaizen,
B) JIT
C) Quality Circles,
D) Force Field Analysis

Long Answer Questions:

1) Explain in detail about the Radar Chart and PDCA cycle of TQM and Five
S’s
2) State the role of TQM in resource utilization and Customer service Analysis.

Unit-3 Techniques of TQM


Short Answer Questions:
1) What is Quality Function Deployment and explain its Process?
2) Write about the Signal-to-noise ratio.
3) Write in detail about
i) Sales and Operations Planning,
ii) Kanban, and
iii) Activity-Based Costing (ABC).
iv) Benchmarking.
4) Explain about Taguchi methods
i) Quality loss function,
ii) Orthogonal arrays
5) Examine FMEA and SPC in Detail.
Long Answer Questions:
1) Write the objectives, benefits and types of Failure Mode Effective Analysis.
2) Describe different qualitative techniques for TQM implementation.

Unit-4: Six Sigma and its Implementation


Short Answer Questions:
1) What is Six Sigma?
2) Write in Detail about DMAIC model.
3) Write about the Black Belt.
4) Explain about Six Sigma Metrics.
5) Write about the Block diagram of Six Sigma.
Long Answer Questions:
1) Explain the role and responsibility of Six Sigma in Total Quality
Management.
2) Draw and explain the framework of Six Sigma Program.

Unit-5: TQM in Various Sectors


Short Answer Question:
1) What is Service Segmentation? Explain How TQM is implemented in
service organization.
2) Examine the need for implementation of TQM in Hotels and Financial
Services.
3) Explain the service Quality Measurement Models?
4) Explain the issues and Solution in managing the Total Quality at Hotel
Industry?
5) Elucidate the application of TQM in Hospitality Sector.
Long Answer Question:
1) Bring out the Framework for improving the service Quality in mutual funds
industry.
2) Elucidate the model to measure service quality programs.

You might also like