Contact Information:
Address: 38 Camélias Street
Hugo Matoso
Mobile: +351 966511710 Technical Support | Front-End Developer | HTML | CSS | JavaScript |
E-mail:
[email protected] React JS | C#
Linkedin: www.linkedin.com/in/hugo- Vila Nova de Gaia, Porto, Portugal
matoso-44598a91
Summary
Professional Objective: With over 10 years of experience in the technology field, I am passionate
about the constant changes in this dynamic domain. My roles have
Seeking challenging opportunities in
encompassed technical support, software implementation, and training,
the field of software development, along with computer instruction. Currently, I am embarking on a career as
where I can apply my technical skills a software developer.
and passion for continuous learning.
Experience
3AM-IT Services Goiânia, Brazil
Technical Support
June 2021 – July 2023 (2 years 1 month)
Competencies: Engaged in providing technical support, utilizing ticketing systems, remote
access tools, OS image installation and configuration, VPN configuration, Active
Technical Support: Directory, SCCM, Intune.
Ticketing Systems: Jira, Zendesk
Remote Access Tools: Arriel Automation Goiânia, Brazil
TeamViewer, AMMYY
Implementation Technician
Implementation and Automation: August 2017 – February 2020 (2 years 7 months)
Automation Tools: Ansible Played a pivotal role in implementing technological solutions, Smartphone
Integration Software: Zapier
lifecycle, Inventory management, generating reports, querying the MySQL
Instruction and Education: database, and providing first-line support.
Online Teaching Platforms: Alura
Presentation Tools: Microsoft Cedaspy MNB São Paulo, Brazil
PowerPoint Instructor
Customer Relationship: July 2015 – June 2016 (1 year)
CRM Systems: Salesforce Conducted classes in computer science, administration, design, and web,
Effective Communication Tools: employing student-centered teaching techniques, online teaching platforms,
Slack, Microsoft Teams presentation software, multimedia resources, and lesson plan development.
Project Management: Education
Agile Project Management Tools:
Trello, Jira Agile ISPGAYA Vila Nova de Gaia, Portugal
Bachelor of Technology (CST in Computer Programming – General)
Web Development: 2021 – 2023
Integrated Development
Environments (IDEs): Visual Anhanguera Educacional São Paulo, Brazil
Studio Code
Bachelor's in Information Systems Management
Frameworks: React JS
Version Control Tools: Git 2014 – 2019
Database:
Database Management Systems:
MySQL, PostgreSQL
Languages:
Portuguese (Native)
English (Limited Proficiency)