2016

WARRANTY INFORMATION-GAS
All Vehicles
IMPORTANT

This booklet contains FCA US LLC limited warranties. It should

be kept in your vehicle and presented to your Dealer if any war-
ranty service is needed.
The warranty text begins on page 4 of this booklet.
 WARRANTY COVERAGE AT A GLANCE

WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 8 Yr/
12,000 24,000 36,000 50,000 Unlimited 50,000 60,000 100,000 Unlimited 70,000 80,000
Mi Mi Mi Mi Mi Mi Mi Mi Mi
Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty:
— All Panels
— Outer Panels
Powertrain Limited Warranty
Federal Emissions Warranty
Federal Emissions Warranty:
— Specified Comp.

1
TABLE OF CONTENTS
1. Your Legal Rights Under These Limited 3.7 Total Loss, Salvage, Junk, or Scrap Vehicles Not
Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . 17
2. What’s Covered Under FCA US LLC’s Warranties . . 5
2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . 5 4. Other Terms of Your Warranties . . . . . . . . . . . . . . 18
2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . 8 4.1 Exchanged Parts May Be Used in Warranty
2.3 Restraint System Limited Warranty (Vehicles sold Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
and registered in the State of Kansas only) . . . . 9 4.2 Pre-Delivery Service . . . . . . . . . . . . . . . . . . . 19
2.4 Powertrain Limited Warranty . . . . . . . . . . . . . . 9 4.3 Production Changes . . . . . . . . . . . . . . . . . . . 19

3. What’s Not Covered . . . . . . . . . . . . . . . . . . . . . . 13 5. Emission Warranties Required By Law . . . . . . . . . 20

3.1 Modifications Not Covered . . . . . . . . . . . . . . . 13 5.1 Federal Emission Warranty . . . . . . . . . . . . . . . 20
3.2 Environmental Factors Not Covered . . . . . . . . 14 5.2 Emission Performance Warranty . . . . . . . . . . . 22
3.3 Maintenance Costs Not Covered . . . . . . . . . . . 15
3.4 Racing Not Covered . . . . . . . . . . . . . . . . . . . 15
3.5 Certain Kinds of Corrosion Not Covered . . . . . 16
3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . . 16

2
 TABLE OF CONTENTS
6. How to Get Warranty Service . . . . . . . . . . . . . . . . 23 8. Optional Service Contract . . . . . . . . . . . . . . . . . . 36
6.1 Where to Take Your Vehicle . . . . . . . . . . . . . . 23
6.2 How To Get Roadside Assistance Service - U.S. or 9. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Canada Only * . . . . . . . . . . . . . . . . . . . . . . . 25 9.1 General Information . . . . . . . . . . . . . . . . . . . 37
6.3 Emergency Warranty Repairs . . . . . . . . . . . . . 28 9.2 Where To Go For Maintenance . . . . . . . . . . . 37
6.4 Getting Service Under the Federal Emission
Performance Warranties . . . . . . . . . . . . . . . . . 28

7. How to Deal with Warranty Problems . . . . . . . . . . 30

7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 30
7.2 Helpful Addresses and Telephone Numbers . . . 34

3
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

1. Your Legal Rights Under Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
These Limited Warranties may not apply to you.
The warranties contained in this booklet are the only
express warranties that FCA US LLC (⬙FCA US⬙) makes 1.1 Incidental and Consequential
for your vehicle. These warranties give you specific Damages Not Covered
legal rights. You may also have other rights that vary Your warranties don’t cover any incidental or conse-
from state to state. For example, you may have some quential damages connected with your vehicle’s fail-
implied warranties, depending on the state where your ure, either while under warranty or afterward.
vehicle was sold or is registered.
Examples of such damages include:
These implied warranties are limited, to the extent • lost time;
allowed by law, to the time periods covered by the • inconvenience;
express written warranties contained in this booklet. • the loss of the use of your vehicle;
If you use your vehicle primarily for business or • the cost of rental vehicles, gasoline, telephone, travel,
commercial purposes, then these implied warranties do or lodging;
not apply and FCA US completely disclaims them to the • the loss of personal or commercial property; and
extent allowed by law. And the implied warranty of • the loss of revenue.
fitness for a particular purpose does not apply if your Some states don’t allow incidental or consequential
vehicle is used for racing, even if the vehicle is equipped damages to be excluded or limited, so this exclusion
for racing. may not apply to you.
4
 WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

2. What’s Covered Under FCA repairs. These warranty repairs or adjustments — includ-
ing all parts and labor connected with them — will be
US LLC’s Warranties made by your dealer at no charge, using new or remanu-
factured parts.
2.1 Basic Limited Warranty
C. Items Covered by Other Warranties
A. Who Is Covered? The following are covered by separate warranties offered
You are covered by the Basic Limited Warranty if you by their makers. They are not covered by the Basic
are a purchaser for use of the vehicle. Limited Warranty:
B. What’s Covered • tires;
The Basic Limited Warranty covers the cost of all parts • unwired headphones; or
and labor needed to repair any item on your vehicle
when it left the manufacturing plant that is defective in • items added or changed after your vehicle left the
material, workmanship or factory preparation. There is manufacturing plant, such as accessories or protection
no list of covered parts since the only exception are tires products, or items changed because of customization
and Unwired headphones. You pay nothing for these or van conversion.

5
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
Be sure you get a copy of any warranty that applies to E. When It Begins
these items from your dealer, or from the maker of the The Basic Limited Warranty begins on either of the
product. You can find the tire and unwired headphone following dates, whichever is earlier:
warranty statements in your Owner’s Literature Package. • the date you take delivery of the vehicle; or
D. Towing Costs Are Covered Under Certain • the date when the vehicle was first put into service —
Circumstances for example, as a dealer “demo” or as a FCA US
The Roadside Assistance covers the cost of towing your company vehicle.
vehicle to the nearest Chrysler, Dodge, Jeep, or Ram
dealer if your vehicle becomes disabled as a result of a F. When It Ends
mechanical breakdown. If you choose to go to another The Basic Limited Warranty lasts for 36 months from the
dealership, you will be responsible for the cost if the date it begins or for 36,000 miles on the odometer,
extra distance exceeds 10 miles. See Section 6.2 for whichever occurs first. But the following items are
information on how to get towing service in the United covered only for 12 months or for 12,000 miles on the
States and Canada. odometer, whichever occurs first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;

6
 WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
• clutch discs or modular clutch assembly (as H. If Your Vehicle Leaves the United States (We
equipped); Include U.S. Possessions and Territories as
• windshield and rear window; and Part of the United States for Warranty
Purposes):
• wheel alignment and wheel balancing
EXCEPT WHERE SPECIFICALLY REQUIRED
G. Registration and Operation Requirements BY LAW, THERE IS NO WARRANTY
The Basic Limited Warranty covers your vehicle only if: COVERAGE ON THIS VEHICLE IF IT IS
• it was built for sale in the U.S.; SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
• it’s registered in the U.S.; This policy does not apply to vehicles that have
• it’s driven mainly in the U.S. or Canada; and received authorization for export from FCA US. Deal-
ers may not give authorization for export. You should
• it’s operated and maintained in the manner described
consult an authorized dealer to determine this vehi-
in your Owner’s Manual.
cle’s warranty coverage if you have any questions.
This policy does not apply to vehicles registered
to U.S. government officials or military personnel on
assignment outside of the United States.

7
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

2.2 Corrosion Warranty C. How Long It Lasts

The Corrosion Warranty starts when your Basic Limited
A. Who Is Covered? Warranty begins under 2.1(E).
You are covered if you are a purchaser for use of the
vehicle. This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36 months, with no
B. What’s Covered
mileage limit.
This warranty covers the cost of all parts and labor
needed to repair or replace any sheet metal panels that • For an outer-body sheet metal panel — one that is
get holes from rust or other corrosion. If a hole occurs finish-painted and that someone can see when walk-
because of something other than corrosion, this warranty ing around the vehicle — the limits are 5 years or
does not apply. Cosmetic or surface corrosion — result- unlimited miles on the odometer, whichever occurs
ing, for example, from stone chips or scratches in the first.
paint — is not covered. For more details on what isn’t
covered by this warranty, see 3.5.

8
 WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
D. What’s Not Covered 2.4 Powertrain Limited Warranty
Please note that while the standard Corrosion Limited
Warranty applies to defects in material and/or workman- A. Who Is Covered?
ship, it does not cover the vehicle’s matte finish appear- You are covered by the Powertrain Limited Warranty if
ance (if equipped). you are a purchaser for use of the vehicle.

Maintaining the matte finish appearance is solely the B. What’s Covered

responsibility of the vehicle owner as described in your The Powertrain Limited Warranty covers the cost of all
Owner’s Manual. parts and labor needed to repair a powertrain component
listed in section 2.4.E below that is defective in work-
2.3 Restraint System Limited Warranty manship and materials.
(Vehicles sold and registered in the C. How Long It Lasts
State of Kansas only) The Powertrain Limited Warranty lasts for up to 5 years
For vehicles sold and registered in the State of Kansas, or 60,000 miles on the odometer, whichever occurs first,
seatbelts and related seatbelt components are warranted calculated from the start date of the Basic Limited
against defects in workmanship and materials for 10 Warranty, as set forth in Section 2.1(E).
years, regardless of mileage. This warranty does not
cover replacement of seatbelts and related components
required as the result of collision.
9
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
D. Towing Costs Are Covered E. Parts Covered
The Roadside Assistance covers the cost of towing your The Powertrain Limited Warranty covers these parts and
vehicle to the nearest authorized Chrysler, Dodge, Jeep components of your vehicle’s powertrain supplied by
or Ram dealer if your vehicle cannot be driven because FCA US:
a covered part has failed. Gasoline Engine:
If you choose to go to another dealership, you will be cylinder block and all internal parts; cylinder head
responsible for the cost if the extra distance exceeds 10 assemblies; timing case, timing chain, timing belt, gears
miles. See Section 6.2 for information on how to get and sprockets; vibration damper; oil pump; water pump
towing service in the United States and Canada. and housing; intake and exhaust manifolds; flywheel
with starter ring gear; core plugs; valve covers; oil pan;
turbocharger housing and internal parts; turbocharger
wastegate actuator; supercharger; serpentine belt ten-
sioner; seals and gaskets for listed components only.

10
 WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
Transmission: NOTE: MANUAL TRANSMISSION CLUTCH
transmission case and all internal parts; torque converter; PARTS ARE NOT COVERED AT ANY TIME.
drive/flex plate; transmission range switch; speed sen- All Wheel Drive (AWD):
sors; pressure sensors; transmission control module; bell power transfer unit and all internal parts; viscous cou-
housing; oil pan; seals and gaskets for listed components pler; axle housing and all internal parts; constant velocity
only. joints and boots; driveshaft and axle shaft assemblies;
NOTE: MANUAL TRANSMISSION CLUTCH differential carrier assembly and all internal parts; output
PARTS ARE NOT COVERED AT ANY TIME. ball bearing; output flange; end cover; overrunning
clutch; vacuum motor; torque tube; pinion spacer and
Front Wheel Drive:
shim, seals and gaskets for listed components only.
transaxle case and all internal parts; axle shaft assem-
blies; constant velocity joints and boots; differential
cover; oil pan; transaxle speed sensors; transaxle sole-
noid assembly; PRNDL position switch; transaxle elec-
tronic controller; torque converter; seals and gaskets for
listed components only.

11
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
Rear Wheel Drive: F. Other Provisions of This Powertrain Limited
rear axle housing and all internal parts; axle shafts; axle Warranty
shaft bearings; drive shaft assemblies; drive shaft center All other terms of the New Vehicle Limited Warranty
bearings; universal joints and yokes; seals and gaskets including the Section 1 (Your Rights Under These
for listed components only. Limited Warranties) and Section 3 (What’s Not Covered)
apply to this Powertrain Limited Warranty.
Four-Wheel Drive (4X4):
transfer case and all internal parts; transfer case control
module and shift mode motor assembly; axle housing
and all internal parts; axle shafts; axle shaft bearings;
drive shafts assemblies (front and rear); drive shaft
center bearings; universal joints and yokes; disconnect
housing assembly; seals and gaskets for the listed com-
ponents only.

12
 WHAT’S NOT COVERED

3. What’s Not Covered But your warranties don’t cover any part that was not
on your vehicle when it left the manufacturing plant or is
3.1 Modifications Not Covered not certified for use on your vehicle. Nor do they cover
the costs of any repairs or adjustments that might be
A. Some Modifications Don’t Void the caused or needed because of the installation or use of
Warranties But Aren’t Covered non-FCA US parts, components, equipment, materials,
Certain changes that you might make to your vehicle do or additives.
not, by themselves, void the warranties described in this
Performance or racing parts are considered to be
booklet. Examples of some of these changes are:
non-FCA US parts. Repairs or adjustments caused by
• installing non-FCA US parts, components, or equip- their use are not covered under your warranties.
ment (such as a non-FCA US radio or speed control);
Examples of the types of alterations not covered are:
and
• installing accessories — except for genuine FCA
• using special non-FCA US materials or additives. US/MOPAR accessories installed by an authorized
Chrysler, Dodge, Jeep or Ram dealer;
• applying rustproofing or other protection products;

13
WHAT’S NOT COVERED
• changing the vehicle’s configuration or dimensions, 3.2 Environmental Factors Not Covered
such as converting the vehicle into a limousine or Your warranties don’t cover damage caused by environ-
food service vehicle; or mental factors such as airborne fallout, bird droppings,
• using any refrigerant that FCA US has not approved. insect damage, chemicals, tree sap, salt, ocean spray,
acid rain, and road hazards. Nor do your warranties
B. Modifications That WILL Void Your cover damage caused by hailstorms, windstorms, torna-
Warranties does, sandstorms, lightning, floods, and earthquakes.
These actions will void your warranties:
Your warranties do not cover conditions resulting
• disconnecting, tampering with, or altering the odom- from anything impacting the vehicle. This includes
eter will void your warranties, unless your repairing cracks and chips in glass, scratches and chips in painted
technician follows the legal requirements for repairing surfaces, or damage from collision.
or replacing odometers; or
• attaching any device that disconnects the odometer
will also void your warranties.

14
 WHAT’S NOT COVERED

3.3 Maintenance Costs Not Covered • replacing filters, coolant, spark plugs, bulbs, or fuses
Your warranties don’t cover the costs of repairing (unless those costs result from a covered repair);
damage caused by poor or improper maintenance. Nor • cleaning and polishing; and
do they cover damage caused by the use of contaminated
fuels, or by the use of fuels, oils, lubricants, cleaners or • replacing worn wiper blades, worn brake pads and
fluids other than those recommended in your Owner’s linings, or clutch linings.
Manual.
3.4 Racing Not Covered
The warranties don’t cover the costs of your vehicle’s Your warranties don’t cover the costs of repairing
normal or scheduled maintenance — the parts and damage or conditions caused by racing, nor do they
services that all vehicles routinely need. Some of these cover the repair of any defects that are found as the result
parts and services, which your warranties don’t cover, of participating in a racing event.
include:
• lubrication;
• engine tune-ups;

15
WHAT’S NOT COVERED

3.5 Certain Kinds of Corrosion Not 3.6 Other Exclusions

Covered Your warranties don’t cover the costs of repairing
Your warranties don’t cover the following: damage or conditions caused by any of the following:
• corrosion caused by accident, damage, abuse, or • fire or accident;
vehicle alteration; • abuse or negligence;
• surface corrosion caused by such things as industrial • misuse — for example, driving over curbs or over-
fallout, sand, salt, hail, ocean spray, and stones; loading;
• corrosion caused by the extensive or abnormal trans- • tampering with the emission systems, or with a part
port of caustic materials like chemicals, acids, and that could affect the emission systems;
fertilizers; and
• use of used parts, even if they were originally sup-
• corrosion of special bodies, body conversions, or plied by FCA US (however, authorized FCA US /
equipment that was not on your vehicle when it left MOPAR remanufactured parts are covered);
the manufacturing plant or was not supplied by FCA
US. • windshield or rear window damage from external
objects;

16
 WHAT’S NOT COVERED
• any changes made to your vehicle that don’t comply FCA US will deny warranty coverage without notice
with FCA US; or if it learns that a vehicle is ineligible for coverage for any
of these reasons.
• using any fluid that doesn’t meet the minimum
recommendations in your Owner’s Manual.
3.8 Restricted Warranty
3.7 Total Loss, Salvage, Junk, or Scrap Your warranties can also be restricted by FCA US. FCA
US may restrict the warranty on your vehicle if the
Vehicles Not Covered vehicle is not properly maintained, or if the vehicle is
A vehicle has no warranty coverage of any kind if:
abused or neglected, and the abuse or neglect interferes
• the vehicle is declared to be a total loss by an with the proper functioning of the vehicle. If the war-
insurance company; ranty is restricted, coverage may be denied or subject to
• the vehicle is rebuilt after being declared to be a total approval by FCA US before covered repairs are
loss by an insurance company; or performed.

• the vehicle is issued a certificate of title indicating that

it is designated as “salvage,” “junk,” “rebuilt,”
“scrap,” or some similar word.

17
OTHER TERMS OF YOUR WARRANTIES

4. Other Terms of Your Examples of the kinds of parts that might be serviced in
this way are:
Warranties • engine assemblies;
4.1 Exchanged Parts May Be Used in • transmission assemblies;
Warranty Repairs • instrument cluster assemblies;
In the interest of customer satisfaction, FCA US may
• radios, tape, CD and DVD players;
offer exchange service on some vehicle parts. This
service is intended to reduce the amount of time your • speedometers; and
vehicle is not available for your use because of repairs. • powertrain control modules.
Parts used in exchange service may be new, remanufac-
tured, reconditioned, or repaired, depending on the part To help control suspected ozone-depleting agents, the
involved. EPA requires the capture, purification, and reuse of
automotive air-conditioning refrigerant gases. As a re-
All exchange parts that might be used meet FCA US sult, a repair to the sealed portion of your air-
standards, and have the same warranties as new parts. conditioning system may involve the installation of
purified reclaimed refrigerant.

18
 OTHER TERMS OF YOUR WARRANTIES

4.2 Pre-Delivery Service 4.3 Production Changes

A defect in or damage to the mechanical, electrical, Changes may be made in vehicles sold by FCA US and
sheet-metal, paint, trim, and other components of your its dealers at any time without incurring any obligation to
vehicle may have occurred at the factory or while it was make the same or similar changes on vehicles previously
being shipped to the dealer. built or sold.
Such a defect or damage is usually detected and
corrected at the factory. In addition, dealers must inspect
each vehicle before delivery. They repair any defects or
damage detected before the vehicle is delivered to you.

19
EMISSION WARRANTIES REQUIRED BY LAW

5. Emission Warranties Required • air system controls;

By Law • electronic fuel injection system, including injector;

• evaporative-emission canister and controls;
5.1 Federal Emission Warranty • exhaust manifold;
A. Parts Covered for 2 Years or 24,000 Miles • exhaust gas recirculation valve and control system;
Federal law requires FCA US to warrant the following
emissions parts for 2 years or 24,000 miles, whichever • exhaust pipes (between exhaust manifold and cata-
occurs first. FCA US covers all of these parts under the lyst);
Basic Limited Warranty for 3 years or 36,000 miles, • fuel cap and tank assembly, pump, and fuel lines;
whichever occurs first.
• ignition system;
• intake manifold;
• on-board diagnostic-system components;
• oxygen sensors;

20
 EMISSION WARRANTIES REQUIRED BY LAW
• positive crankcase-ventilation (PCV) valve or orifice; B. Parts Covered for 8 years or 80,000 miles
If your vehicle has one of the following parts, this
• secondary ignition wires;
Federal Emission Warranty covers that part for a period
• spark plugs; of 8 years or 80,000 miles, whichever occurs first,
• throttle body; calculated from the start of the Basic Limited Warranty
as set forth in Section 2.1(E). The covered parts are:
• transmission-control module;
• catalytic converter; and
• vacuum hoses, clamps, and fittings, as well as tubing
used for these components; • powertrain control module.

• vacuum, temperature, altitude, speed, time-sensitive

valves, sensors, and switches used in these compo-
nents and systems.

21
EMISSION WARRANTIES REQUIRED BY LAW

5.2 Emission Performance Warranty • your vehicle has failed a federally approved state or
This warranty supplements the federal warranty under local emissions test;
5.1. It lasts for 2 years or 24,000 miles on the odometer, • your vehicle has been maintained and operated prop-
whichever occurs first. If your vehicle has one of the erly up until it fails such a test; and
following parts, catalytic converter and powertrain con-
trol module, this Federal Emission Warranty covers that • you face a real penalty — for example, a fine or the
part for a period of 8 years or 80,000 miles, whichever loss of the use of your vehicle — because the vehicle
occurs first. These limits are counted from the time when has failed the test.
your Basic Limited Warranty begins under 2.1(E). The Section 6.4 explains how to get service under this
Emission Performance Warranty covers the cost of warranty.
repairing or adjusting any components or parts that
might be needed for your vehicle to pass Federal
Emission Standards for a federally approved state or
local emissions test, but only if:

22
 HOW TO GET WARRANTY SERVICE

6. How to Get Warranty Service B. In Canada and Mexico:

If you are traveling temporarily in Canada or Mexico,
6.1 Where to Take Your Vehicle and your vehicle remains registered in the United States,
your FCA US warranty still applies. Service may be
A. In the United States (We Include U.S. requested at any authorized Chrysler, Dodge, Jeep or
Possessions and Territories as Part of the Ram dealership.
United States for Warranty Purposes):
Warranty service must be done by an authorized C. In a Foreign Country Outside of North
Chrysler, Dodge, Jeep or Ram dealer. We strongly America:
If you are traveling temporarily outside of North
recommend that you take your vehicle to your Selling
America, and your vehicle remains registered in the
Dealer. They know you and your vehicle best, and are
United States:
most concerned that you get prompt and high quality
service. If you move within the United States, warranty • You should take your vehicle to an authorized
service may be requested from any authorized Chrysler, Chrysler, Dodge, Jeep or Ram dealer. They should
Dodge, Jeep or Ram dealer. give you the same warranty service you receive in the
United States.

23
HOW TO GET WARRANTY SERVICE
• If the authorized dealership charges you for repairs D. If You Move:
which you feel should be covered under your war- If you move to another country, be sure to contact the
ranty, please get a detailed receipt for the work done. FCA US Customer Assistance Center (section 7.2) and
Make sure that this receipt lists all warranty repairs the customs department of the destination country before
and parts that were involved. (This receipt will be you move. Vehicle importation rules vary considerably
similar to the one used by the dealer who normally from country to country. You may be required to present
services your vehicle.) documentation of your move to FCA US in order to
continue your warranty coverage. You may also be
• When your vehicle returns to the United States,
required to obtain documentation from FCA US in order
contact the FCA US Customer Assistance Center
to register your vehicle in your new country.
(section 7.2) for reimbursement consideration. You
will normally need to provide a copy of the receipt, E. Notice:
your vehicle registration and any other relevant docu- If your vehicle is registered outside of the United States,
ments. and you have not followed the procedure set out above,
• Reimbursement will not be considered if the vehicle your vehicle will no longer be eligible for warranty
does not return to the United States. coverage of any kind. (Vehicles registered to United
States government officials or military personnel on
assignment outside of the U.S. will continue to be
covered.)
24
 HOW TO GET WARRANTY SERVICE

6.2 How To Get Roadside Assistance B. What To Do:

Service - U.S. or Canada Only * If your vehicle requires jump start assistance, out of
gas/fuel delivery, tire service, lockout service or towing
A. Who Is Covered: as a result of a mechanical breakdown, dial toll-free
You are covered by the Roadside Assistance services if 1-800-521-2779. Provide your name, vehicle identifica-
you are a purchaser for use of the vehicle. The Roadside tion number, license plate number, and your location,
Assistance services lasts for 5 years or 100,000 miles on including the telephone number from which you are
the odometer, whichever occurs first, calculated from the calling. Briefly describe the nature of the problem and
start date of the Basic Limited Warranty, as set forth in answer a few simple questions.
Section 2.1(E).
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
“unsafe situation”, please let us know. With your con-
sent, we will contact local police or safety authorities.

* Towing services provided through Cross Country Motor Club, Inc.,

Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, where
services are provided by Cross Country Motor Club of California, Inc.,
Medford, MA 02155.
25
HOW TO GET WARRANTY SERVICE
C. Covered Services: Battery Jump Assistance
Flat Tire Service No time is a good time for a dead battery, but with
If you are inconvenienced by a flat tire, we will dispatch Roadside Assistance, you don’t have to worry about
a service provider to use your vehicle’s temporary spare being stranded. We will dispatch a service provider to
tire (if equipped) as recommended in your Owner’s provide you with a battery jump anytime, day or night.
Manual. This is not a permanent flat tire repair. Lockout Service
Out of Gas/Fuel Delivery Whether the keys are locked in your vehicle or frozen
Drivers can’t always count on a gas station being nearby locks are keeping you from getting on your way, help is
- especially when traveling away from home. Just call just a phone call away at 1-800-521-2779. This service is
1-800-521-2779, and we will dispatch a service provider limited to providing access to the vehicle’s seating area.
to deliver a small amount of fuel (maximum 2 gallons) to It does not cover the cost of replacement keys.
get you to a nearby station.

26
 HOW TO GET WARRANTY SERVICE
Towing Service D. If Unable to Contact Roadside Assistance:
Our towing service gives you peace of mind and confi- If you are unable to contact Roadside Assistance and you
dence. If your vehicle becomes disabled as a result of a obtain towing services on your own, you may submit
mechanical breakdown, Roadside Assistance will dis- your original receipts from the licensed towing or service
patch towing service to transport your vehicle to the facility, for services rendered within 30 days of the
closest authorized Chrysler, Dodge, Jeep or Ram dealer. occurrence. Be sure to include your vehicle identification
If you choose to go to another dealership, you will be number, odometer mileage at the time of service and
responsible for the cost if the extra distance exceeds 10 current mailing address. We will process the claim based
miles. on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. FCA US’s
determination relating to reimbursement are final. Cor-
respondence should be mailed to:
FCA US Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
27
HOW TO GET WARRANTY SERVICE

6.3 Emergency Warranty Repairs 6.4 Getting Service Under the Federal
If you have an emergency and have to get a warranty Emission Performance Warranties
repair made by someone other than an authorized
Chrysler, Dodge, Jeep or Ram dealer, follow the reim- A. What to Do
bursement procedure in 6.1(C). If your vehicle has failed an emissions test described in
5.2:
• Take it to an authorized Chrysler, Dodge, Jeep or Ram
dealer as soon as possible.
• Give the service representative the printout showing
that your vehicle failed the test.
• If possible, bring all service receipts, maintenance
logs, and records proving that your vehicle has been
properly maintained, since you may be required to
show them.

28
 HOW TO GET WARRANTY SERVICE
B. Further Steps You Can Take, and How to If you want more information about getting service
Get More Information under the Federal Emission Warranty or the Performance
If you think your dealer has wrongly denied you Warranty, or if you want to report what you think is a
emission-warranty coverage, follow the steps described violation of these warranties, you can contact:
in 7.1. FCA US will reply to you in writing within 30 Manager, Certification and Compliance
days after receiving your complaint (or within the time Division Warranty Claims
limit required by local or state law). If the owner is not Environmental Protection Agency
notified within 30 days that a performance warranty 1200 Pennsylvania Avenue, NW
claim is denied, the manufacturer must repair the vehicle Mail Code 6403J
free of charge. Washington, D. C. 20460

29
HOW TO DEAL WITH WARRANTY PROBLEMS

7. How to Deal with Warranty Step 2:

If your dealership still can’t resolve the problem, contact
Problems the FCA US Customer Assistance Center. You’ll find the
address in section 7.2.
7.1 Steps to Take
B. What FCA US Will Do
A. In General Once you have followed the two steps described in
Normally, warranty problems can be resolved by your 7.1(A), a FCA US representative at FCA US headquar-
dealer’s sales or service departments. That’s why you
ters will review your situation. If it’s something that FCA
should always talk to your dealer’s service manager or US can help you with, FCA US will provide your dealer
sales manager first. But if you’re not satisfied with your
with all the information and assistance necessary to
dealer’s response to your problem, FCA US recommends resolve the problem. Even if FCA US can’t help you,
that you do the following:
FCA US will acknowledge your contact and explain
Step 1: FCA US’s position.
Discuss your problem with the owner or general manager
of the dealership.

30
 HOW TO DEAL WITH WARRANTY PROBLEMS
C. If Your Problem Still Isn’t Resolved For CAP is administered by an independent dispute settle-
Customers Residing in Arkansas, Idaho, ment organization and may be contacted in writing at the
Kentucky, Minnesota and Montana ONLY: following address:
(NOTE: This Process is not available for residents of National Center for Dispute Settlement
other states.) FCA US LLC
If you can’t resolve your warranty problem after P.O. Box 727
following the two steps described in 7.1(A), and you live Mt. Clemens, MI 48046
in Arkansas, Idaho, Kentucky, Minnesota or Montana The CAP reviews only vehicle disputes involving
ONLY, you can contact the FCA US LLC Customer FCA US LLC (⬙FCA US⬙) Limited Warranty or a FCA
Arbitration Process in your area. US/Mopar Part Limited Warranty. The CAP does not
You may obtain a brochure describing FCA US LLC’s review disputes involving the sale of a new or used
Customer Arbitration Process, including an application, vehicle, personal injury/property damage claims, dis-
by calling (800) 423-6343. This service is strictly vol- putes relating to design of the vehicle or part, or disputes
untary, and you may submit your dispute directly to the which are already the subject of litigation.
Customer Arbitration Process (CAP) at no cost. The

31
HOW TO DEAL WITH WARRANTY PROBLEMS
The CAP will need the following information from • When your request is within jurisdiction NCDS will
you: 1) Legible copies of all documents and repair orders request FCA US and the dealer to present their side of
relevant to your case, 2) Vehicle identification number of the dispute. You will receive copies of their responses.
your vehicle, 3) A brief description of your unresolved • While your dispute is pending NCDS or FCA US may
concern, 4) The identity of your servicing/selling dealer, contact you to see if your case can be settled by
5) The date(s) of repair(s) and mileage at the time, 6) agreement. If a settlement is offered to you, FCA US
Current mileage, and 7) A description of the action you will ask you to sign a form that contains that settle-
expect to resolve your concern. ment. Your case will then be closed. There is no
Upon receipt of your request: requirement for you to participate in this settlement
• The National Center for Dispute Settlement (NCDS) process.
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.

32
 HOW TO DEAL WITH WARRANTY PROBLEMS
• If you requested an oral hearing, a decision-maker • If any action is required on the part of the dealer or
will contact you to arrange a convenient time and FCA US you will be contacted within ten (10) days
place for a hearing. Usually, this will be at a dealer- after the date by which the dealer or FCA US must act
ship near you. to determine whether performance has been rendered.
• If you request a documents-only review, a NCDS • The entire dispute settlement process will normally
panel will review and decide your case. Neither you, take no longer than 40 days.
the dealer nor FCA US need be present. • The CAP dispute settlement procedure does not take
• NCDS will send you a written Statement of Decision. the place of any state or Federal legal remedies
This statement will include the decision, any action to available to you. Whether or not you decide to submit
be taken by the dealer or FCA US and the time by your dispute to the Process, you are free to pursue
which the action must be taken. The decision will be other legal remedies.
binding on the dealer and FCA US but not on you
unless you accept the decision.

33
HOW TO DEAL WITH WARRANTY PROBLEMS
D. Notice Under State Lemon Laws 7.2 Helpful Addresses and Telephone
Some states have laws allowing you to get a replacement Numbers
vehicle or a refund of the vehicle’s purchase price under Here are the addresses and telephone numbers of the
certain circumstances. These laws vary from state to FCA US Customer Assistance Center that can help you
state. If your state law allows, FCA US requires that you wherever you happen to be. Contact the one that covers
first notify us in writing of any service difficulty that you your area:
may have experienced so that we can have a chance to
make any needed repairs before you are eligible for • In the United States:
remedies provided by these laws. In all other states, we Chrysler Customer Assistance Center
ask that you give us written notice of any service P.O. Box 21-8004
difficulty. Send your written notice to the FCA US Auburn Hills, Michigan 48321-8004
Customer Assistance Center at the address in 7.2. Phone: (800) 423-6343
To contact Chrysler by email,
simply access the following website:
www.dodge.com
(click on the ⬙Contact Us⬙ button)

34
 HOW TO DEAL WITH WARRANTY PROBLEMS
• In Canada: • In Puerto Rico and U.S. Virgin Islands:
Chrysler Canada, Inc. Customer Service
Customer Service Chrysler Group International Services LLC
Chrysler Centre Box 191857
P.O. Box 1621 San Juan, Puerto Rico 00919-1857
Windsor, Ontario N9A-4H6 Phone: (787) 782-5757
Phone: (800) 465-2001 Fax: (787) 782-3345
• In Mexico, contact the Customer Relations Office
for Chrysler, Dodge, Jeep and Ram vehicles at:
1240 Prolongacion Paseo de la Reforma Av.
Santa Fe, C.P. 05109
Deleg. Cuajimalpa, Mexico
Phone (in Mexico): (015) 5081-7568
Phone (outside Mexico): (800) 505-1300

35
OPTIONAL SERVICE CONTRACT

8. Optional Service Contract

FCA US LLC’s or Chrysler Group Service Contracts
LLC’s optional service contracts offer valuable protec-
tion against repair costs when these warranties don’t
apply. They compliment but don’t replace the warranty
coverages outlined in this booklet. Several plans are
available, covering various time-and-mileage periods
and various sets of components. (Service contracts aren’t
available if you live in a U.S. possession or territory.)
Ask your dealer for details.

36
 MAINTENANCE

9. Maintenance 9.2 Where To Go For Maintenance

FCA US recommends that you return to the dealer from
9.1 General Information whom you bought your vehicle for all maintenance
It’s your responsibility to properly maintain and operate service both during and after the warranty periods.
your new vehicle. Follow the instructions contained in Although you can get warranty service from any dealer
the General and Scheduled Maintenance Service guide- who sells your particular make, returning to your selling
lines in your Owner’s Manual. Regular, scheduled main- dealer will help ensure that all your service needs are met
tenance is essential to trouble-free operation. If there is a and that you’re completely satisfied. The dealership
dispute between you and FCA US concerning your technicians are specifically trained to proficiently per-
maintenance of your vehicle, FCA US will require you to form maintenance and repair procedures on your vehicle.
provide proof that your vehicle was properly maintained. Authorized Chrysler, Dodge, Jeep or Ram dealers will
For your convenience, FCA US has prepared a Main- help ensure that all your service needs are met and that
tenance Log which is included in your Owner’s Manual. you’re completely satisfied. FCA US strongly recom-
You should use this Maintenance Log to keep track of mends you use genuine FCA US/MOPAR parts to
scheduled maintenance, either by routinely having the maintain your vehicle.
repairs entered in your Maintenance Log, or by keeping
receipts or other documentation of work you’ve had
done on your vehicle in your Maintenance Log.
37
NOTES

38
NOTES

39
NOTES

40
 Second Owner’s Name
Original Owner’s Name
Street Address
Street Address
City and State Zip Code

City and State Zip Code

Date of Second Purchase Mileage at Purchase

Vehicle Identification Number Third Owner’s Name

Warranty Start Date (In-Service Date) Mileage at Delivery Street Address

City and State Zip Code

Selling Dealer Code

Date of Third Purchase Mileage at Purchase

City State

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or
address change, and write the details here.
 STICK WITH THE SPECIALISTS®

16GEN-026-AC
16GEN-026-AA
©2015 FCA US LLC. All Rights Reserved. ThirdEdition
First Edition
Dodge is a registered trademark of FCA US LLC. Printed in U.S.A.