4.

Troubleshooting

4. Troubleshooting
4-1. IR/FUNCTION Control
IR/FUNCTION
1 IR GND 2 IR Vcc
3 IR Vout 4 NC
5 LED Anode 6 SCL
<IR/FUNCTION Pins> 7 SDA 8 ALS VCC
<IR/FUNCTION Pins>

LED Status / Function Switch

CN1203 (IR/FUNCTION)
<MAIN Board Pins> 1 IR 2 GND
3 A3.3V_PW 4 SENSOR_SCL_I2C
5 SENSOR_SDA_I2C 6 KEY_INPUT1
7 KEY_INPUT2 8 LED_STB_OUT_BS12
<Main Board Connector Function Pins>

„„ IR/FUNCTION Control Test

1. Place TV in Power Standby
2. Check LED Status
3. If LED is OFF
99 Check LED 1.7Vdc (pin 8 ) and VCC for 3.3Vdc (pin 3 )
→→ If missing suspect Function Assy/Cable/Main board.
4. If LED is ON
99 Check Switch Operation activates on screen display

[On Screen Selections with Function Control]

• If missing:
99 Check KEY_INPUT1 (pin 6 ) change to 0V with a command.
• If wrong voltage or no change:
99 Check Switch for stuck or miss-operation.
5. Check IR (pin 1 ) operation with Standard Remote command changes. (3.3V to 2.5V effective DC)
6. Check SDA (pin 5 ), SCL (pin 4 ) for effective 3.3Vdc (after power on)
→→ If missing suspect Function Assy/Cable Assy/Main Assy.

4-1
4. Troubleshooting

4-2. Power
4-2-1. SMPS Standby Test
• 43 inches

CNL802 (9Pin)
LED Connector

CNM803 (10Pin)
Main Connector (POWER)

FUSE

CNM803 (MAIN Connector)

1 A13V 2 UD 3 A13V 4 PWM_BLU 5 A13V
6 Power on/off 7 A13V 8 GND 9 GND 10 GND

CNL802 (LED Connector)

1 4- 2 4+ 3 3- 4 3+ 5 N.C
6 2- 7 2+ 8 1- 9 1+

4-2
 4. Troubleshooting

„„ TV POWER STANDBY TEST :

1. TV in Standby
99 Check Standby LED Indicator
2. If Not Lit:
99 Check AC 120Vac Line
3. If missing:
99 Check AC120Vac Source/Power Cord
4. If OK:
99 Check resistance on SMPS FUSE after first removing AC power cord.
5. If fuss are open:
→→ Replace SMPS
6. If fus are OK:
99 Standby: A13V (Always On) to Main Board. Should all be approx. 9 VDC
7. If any missing remove the SMPS connector to the Main Board.
99 Check Standby A13V again for 9VDC.
→→ If OK replace the Main Board
→→ If still missing replace SMPS

4-3
4. Troubleshooting

4-2-2. Backlight Test

• 43 inches

CNL802 (9Pin)
LED Connector

CNL802 (LED Connector)

1 4- 2 4+ 3 3- 4 3+ 5 N.C
6 2- 7 2+ 8 1- 9 1+

4-4
 4. Troubleshooting

„„ Backlight Test :
1. Activate Backlights Test : Disconnect Lead Cable from Main to Power Supply.
99 Check TV Screen for active backlight LEDs.
2. If No Backlights
99 Plus (+) & Minus (-) pin voltages on the Panel Connector.

→→ If no pin voltages replace SMPS.

3. If voltages exist but no backlight:
99 The highest pin voltage (BL Drive Supply )
→→ Remove Panel connector and measure again to compare.
→→ If the voltage was high and stays the same high reading a string of Panel LEDs are open. Replace the Panel.
→→ If the voltage was low and remains low the SMPS is defective.
→→ If the voltage was low and goes high a string of panel LEDs are shorted replace the Panel.

BACKLIGHT DIMMING PROBLEMS:

1. Go to Menu £ Picture £ Backlight and vary level (0 – 20)
2. If no backlight changes are observed vary the level again:
99 Panel Connector pin voltages and PWM_BLU voltages CNM803 while changing backlight level.
→→ If Panel voltages don’t change, and BLU_PWM changes, replace SMPS.
→→ If BLU_PWM doesn’t change replace Main/T-Con Board.

4-5
4. Troubleshooting

4-3. Video
4-3-1. MAIN BOARD
• Main Section £ PANEL

„„ Main Section

Customer Picture Test 1 Mute > 1 > 4 > 7 > Mute

Video Operation
Generated on Main Section.

• If OK:
99 Source & Input Cables
99 Other inputs
• If Noisy:
99 Panel (defective)

4-6
 4. Troubleshooting

„„ PANEL

• If Noisy:
99 Panel (defective)

4-7
4. Troubleshooting

4-4. Audio
• Source £ Main Board £ Speakers

„„ Source
• The picture is good but there is no sound.
99 Set Sound Output to TV Speaker.
→→ £ Settings £ Sound £ Sound Output

• The speakers are making an odd sound.

99 Run Sound Test.
→→ £ Settings £ Support £ Device Care £ Self Diagnosis £ Sound Test

• If Sound Test Fails (Missing/Noisy Audio)

99 Speakers (compare resistance/quality)
99 Main Board /Connector/Cable
99 With external Audio Generator (device or App)
99 Compare audio level out to speakers with multi meter.
→→ Replace defective Speakers or Main Board or Cable

• If Sound Test OK
99 Audio Source & External Cables
99 Other Inputs

• Optical Digital Out Errors

99 Red light from Optical Digital Out.
→→ If missing replace Main Board

„„ Main Board
• No HDMI Audio
99 Source / HDMI Cable
→→ Swap with other HDMI Inputs/Sources.
→→ Perform EDID Write in Factory Mode (Can restore missing HDMI Audio).
99 Bulletins and Latest firmware on TV.
→→ If not restored replace Main Board
→→ Check Audio Format PCM/Dolby based on external Receiver

• ARC Issues
99 HDMI Cable is input to the ARC Designated HDMI port.
99 ARC (HDMI Control) is enabled on the external Receiver.

• Bluetooth Audio "Sound Share" Connection Issues

99 Sound Bar is in TV Mode.
→→ To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.

4-8
 4. Troubleshooting

4-5. Network
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

<TV> <Router> <Internet>

4-5-1. Checking the Internet connection status

£ Settings £ General £ Network £ Network Status

„„ TV to Router "Failure"
1. Select the Network Status menu.
–– View the current network and Internet status.

<Network Status : TV Router Internet>

2. Check the items.
99 Wired & Wireless MAC Address in Customer Support Menu.
→→ No Wired MAC Address: Replace Main Board.
→→ No Wireless MAC Address:
99 Module cabling & voltages from Main Board.
→→ If operating voltages are OK but signal missing.
→→ Replace WiFi Module (WiFi/Bluetooth Module).
99 Check the security passcode.
99 Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
→→ Try another source (Hot spot or Test Router)
99 Check related Bulletins.
99 Check Factory Mode → SVC → Info → WiFi Error Count (replace module for high error counts).

4-9
4. Troubleshooting

„„ Router to Network "Failure"

1. Select the Network Status menu.
–– View the current network and Internet status.
2. Check the connection status of your TV and network devices on the Network Status menu.

<Network Status : TV Router Internet>

99 Check that your Network Device operates normally with other devices.
→→ Check your TV status
99 Check that your TV operates normally with other Network Device (Hotspot).
→→ Check your Network Devices

4-10
 4. Troubleshooting

4-5-2. Using the Wifi Analyzer App

1. Download the free app from your Android phone called Wi-Fi Analyzer.

Wi-Fi Analyzer
2. Select Network under test.

3. Check Signal Strength Meter at both router location and TV location.

99 Check other Wi-Fi Signals in the area.

99 Check for competing adjacent channels.
99 Check for current & recommended Channel
Locations.

<Wi-Fi Signals> <Competing> <Ideal Channel Location>

4-11
4. Troubleshooting

4-5-3. Wired LAN Operation Test (TV to Router)

£ Settings £ General £ Network £ Network Settings £ Network Type £ Wired

Use an external Router and LAN Cable for testing.

NOTE

No Internet connection is required or used in this example.

1. Connect a known good External LAN Cable and Router to the TV for testing.

<External Router And LAN Cable>

2. Select the Wired menu.

• Verify connection : TV to router. (The Router to Internet will not connect in this test.)
3. The TV is OK if connection to the Router is verified.

→→ Inform the customer to check their LAN Cable and Router.

4-12
 4. Troubleshooting

4-5-4. Know Before Wireless Internet Connection

99 Wi-Fi Security Key
99 Distance between the wireless router and TV
99 Go to TV Web Browser / Go to speedof.me / testmy.net
→→ HD Video Streaming - 5Mbps and up
→→ UHD Video Streaming - 25Mbps and up
→→ Check Latency less than 50ms

4-13
4. Troubleshooting

4-6. Smart Hub

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

<TV> <Router> <Internet> <Samsung Server>

4-6-1. Smart Hub Connection Test

£ Settings £ Support £ Device Care £ Self Diagnosis £ Smart Hub Connection Test

1. Select the Smart Hub Connection Test menu.

–– The Test Smart Hub Connection screen appears.

2. Select the number at the top of the screen to see the items below.
• Network / Gateway
→→ If there is a problem, test your TV and router connections as this is a network problem. (Network Trouble
shooting)
• DNS Test
99 If it Fails:
→→ DNS setting in "Network Settings"
99 If DNS is set manually:
→→ Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
99 If it still fails:
→→ DNS Test with setting to Auto Mode
99 If it fails both Manual & Auto problem is ISP or Router.
• ISP Blocking
99 If it Fails:
→→ Internet Service Provider is Active.
→→ With DNS setting at 8888.
→→ With Hot Spot.

4-14
 4. Troubleshooting

• Samsung Server Test

99 If it Fails:
→→ Network Status.
99 If OK:
→→ Reset Smart Hub.
→→ Terms of Agreement are accepted.
• Samsung Apps
99 If it Fails:
→→ Reset Smart Hub.
→→ Samsung Apps load correctly.
→→ Perform "Apps Reset" in Factory Mode.
→→ Go to Smart Hub and complete Terms of Agreement and set up information.
→→ Samsung Apps load correctly.
→→ Before selecting an App, allow Apps to load or failure wilre-occur.

„„ For Netflix Operation/Connection Issues

Check Certificate & Netflix ESN Status in Factory Mode.

99 If Certificate and ESN exists

→→ CO, NfO - Change the DNS to 8.8.8.8.
99 If Certificate is missing
→→ C/ - Replace the TV’s Main Board.
99 If ESN number is missing
→→ NF/ - Do not replace the Main Board.
→→ Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
→→ Reset Smart Hub. / Reset Apps In Factory Mode.

„„ For Streaming Issues

Go to TV Web Browser £ speedof.me £ testmy.net
99 Check Speed
→→ HD streaming : Minimum 5 Mbps
→→ 4K Streaming : 25 Mbps
99 Check Latency
→→ Up to 50 ms

4-15
4. Troubleshooting

4-7. WiFi Module

Pin10 ~ Pin1
WIFI
1 GND 2 USB_SUSPEND
<WIFI Pins>
3 GND 4 USB DP
5 USB DN 6 GND
7 VCC 8 WAKE up
9 RESET 10 GND
<NETWORK-WLAN CLIENT Pins>

<NETWORK-WLAN CLIENT> CN1201 (WIFI/BT_COMBO)

1 WIFI_NRESET 2 WIFI_WOL
<MAIN Board Pins> 3 WIFI_5V_PW 4 GND
5 D-_USB_WIFI 6 D+_USB_WIFI
7 GND 8 WIFI_PHY_ON
9 UART_TX_DB 10 BT_WAKE
<Main Board Connector WIFI Pins>

„„ About This TV to check

£ Settings £ Support £ About This TV

99 Wired MAC Address : missing or error

→→ Replace Main Board
99 Wireless MAC Address
99 Bluetooth Address
→→ If Bluetooth Address or Wireless MAC Address are missing or errors exist.
99 BT & Wi-Fi Connector Voltages. If Voltages are OK but no BT or Wi-Fi Signals voltage(s),
→→ Replace defective Module.

4-16
 4. Troubleshooting

4-8. Factory Mode

„„ Setting TV into Factory Mode

Factory Remote

1. Power TV ON.
2. Select TV Source.
3. Info → Factory.
4. Use MENU for return.
AA81-00243A
(Service Remotes)
Samsung IR Remote

1. TV Power Standby.
2. Press as follows.
• Remote Button NTSC MUTE 1 8 2 POWER

PAL INFO MENU MUTE POWER

AA81-00243B
(Recommended)

„„ Important Items
• Option (must set Option Bytes when replacing Main Board.)
• Option → Factory Reset (returns TV to out of box condition.)
–– Must perform when replacing Main Board or Full One Connect)
• SVC → Info → ER Count (Important to check for errors.)
–– Resets to 0 with Factory Reset.
99 Check before resetting TV
• SVC → Test Patterns (Use to check / troubleshoot) videos errors.
• Control → EDID (Use to Reset HDMI Operational Errors)

Setting Option Bytes

1. Enter Factory Mode with Service Remote (only). Factory Reset

2. Check Option Byte Table located on GSPN (Fast Track Type 43L6AF0JN
or Tips).
Writing Type
3. Select Option.
4. Select each item to change. Local Set CIS_CA_UZ

5. Can Use new Writing Type to enter model. SW Model UT530E

(if entered wrong it will not change.) Front Color UT5300L-U43TL1
6. Soft power TV Off to load.
Writing Front Color
Model Code UE43T5300AUXCE
TUNER -
Ch Table NONE

4-17
4. Troubleshooting

Performing Factory Reset

1. Enter Factory Mode.

2. Select Option £ Factory Reset
3. TV will power off.
4. Perform ALL TV Settings. (New out of box condition)

First Screen Appearing in Factory Mode

• Sample : QN65Q60TAFXZA

4-18
 4. Troubleshooting

„„ Important Screen Info

1 • Micom Version
• Sub Micom

• Tizen Platform info

2 • BT Version
• E-Manual
• Blaster Version
• E-POP Version
• EDID Success (Status)
• HDCP Success (Status
3 • FRC
• Dimming

• T-CON

4 • Model
• Wired MAC Success
• Wireless MAC Success
• WiFi Version

• CO Status (“O” Operational)

• Factory Data Version

• EERC Version

• Date of Purchase - Initial set up date

(Resets with Factory Reset)

4-19
4. Troubleshooting

„„ SVC £ Test Patterns

Main IC

[Factory Mode]

1. Verify "Scaler Pattern" and "US Post Pattern". Scaler Pattern OFF

2. Verify "FRC Pre Test Pattern". US Post Pattern OFF

3. Verify "FRC Post Test Pattern". FRC Pre Pattern 0
4. Verify "SoC TCON Test Pattern".
FRC Post Pattern 0

SOC TCON Pattern 0

SOC TCON Pattern Level 255

FRC OSD Pre Pattern 0

FRC OSD Post Pattern 0

FRC2 Pre Pattern 0

FRC2 Post Pattern 0

SOC TCON2 Pattern 0

SOC TCON2 Pattern Level 255

SOC TCON3 Pattern 0

SOC TCON3 Pattern Level 255

4-20
 4. Troubleshooting

„„ Factory Mode £ Control £ EDID

1. Remove ALL HDMI connections.
2. Factory Mode £ Control £ EDID. (→ Enter Key)

Option EDID
Control Sub Option
Debug Hotel Option
SVC Shop Option
FMS Asia Option
ADC/WB Sound
Advanced

3. Select EDID/OFF to ON. (→ Right Arrow Key)

EDID ON/OFF ON

4. Select EDID WRITE ALL. (→ Enter Key)

EDID WRITE ALL Success

5. Wait to Success. (→ Right Arrow Key)

EDID WRITE ALL Wait

6. Confirm EDID WRITE ALL Success. (→ Menu Key)

EDID WRITE ALL Success

4-21
4. Troubleshooting

„„ SVC £ Info £ ER Count

Check each item listed.

„„ Important Items
99 WD Count: Watch Dog
→→ Hardware related issue.
99 AR Count: Auto Reset
→→ Software (i.e. Apps) related.
99 WiFi Count: Check all listed items
99 BT Count: Check all listed items
99 VCC Fail Count
→→ Check all listed items.

4-22
 4. Troubleshooting

4-9. Replacing Main Board

When replacing Main Board, certain values needs to be manually input in Factory menu to complete the replacement.

„„ Steps to Replace Main Board

1. Enter Factory Menu (Use Factory Remote only).
–– Power TV on : Select TV Source £ Info/Factory £ Option
2. Change Each value according to the TV Model.
–– Type, Writing Type, Local Set, SW Model, Front Color, Model Code must be set to correct value.

• Sample Model : UE43T5300AUXCE

Type
• Check Panel label (located in the back chassis of panel) and choose same Type code from the list.

Home Updates Exit

CY-JN043BGAB1V
Factory Reset

**XX Type 43L6AF0JN

2020.01.XX
*****(***) 43L6AF0JN Writing Type
Local Set CIS_CA_UZ
SW Model UT530E
**XX Front Color UT5300L-U43TL1
2020.0X.XX
43L6AF0JN Writing Front Color
Model Code UE43T5300AUXCE
<Panel Label>
TUNER

55A1QU7QN 55L1QU7QN

75L1QU7QN 55A1QU8XN

55L1QU7QN 55A1QU7QN

65A1QU9TR 65L1MU9TN
43L6AF0JN
65L1QU9TR 65L1QU7QN

65A1QU8XN 65L1QU8XN

55A6AU0NN 82A1QU9TR

<Type list in the Factory Menu>

4-23
4. Troubleshooting

Writing Type
• For Quick Entry of Type.

1. Confirm Type from Option Byte Table for your TV.

Home Updates Exit
2. Select Writing Type.
Factory Reset
3. "Set Panel Type" appears.
Type 43L6AF0JN
4. Enter exact Model Type using cursors.
5. Select OK. Writing Type

6. Writing Type Success appears in the Option Table. Local Set CIS_CA_UZ
–– If the model Type you entered doesn’t exist it will not SW Model UT530E
load.
<Select Writing Type>
–– If you entered over 10 digits an Information screen box is
full appears.
7. Complete rest of Option Byte Table info.
8. Press soft power off with remote to enter settings.

NOTE
43L6AF0JN
If you made a mistake you can unplug the TV to prevent info
from changing options.

<Set Writing Type>

Home Updates Exit
Factory Reset
Type 43L6AF0JN
Writing Type Success
Local Set CIS_CA_UZ
SW Model UT530E
<Writing Type Success>

Information
The box is full. You can't enter any more text.

OK

<Writing Type digits exceeded>

Local Set
• Set according to Local region(country).

4-24
 4. Troubleshooting

SW Model
• Check Label Rating of the TV (located on the Rear Cover).
–– SW Model is digits after "/" in Version No.
–– Choose same SW Model code from the list.

Home Updates Exit

Factory Reset
Type 43L6AF0JN
Writing Type
Local Set CIS_CA_UZ
SW Model UT530E
Front Color UT5300L-U43TL1
Writing Front Color
Model Code UE43T5300AUXCE
TUNER

URU7300R QNQ6F

QRQ60T QNQ75C

URU8000F QRQ80C

XXXX / UT530E QRQ70D QNQ9F

UT530E
QNQ8FB QNQ7F

URU7000JJ QRQ900Z
<"SW Model" in Label Rating> URU7100H QRQ90B

<SW Model list in the Factory Menu>

4-25
4. Troubleshooting

Front Color
• Check Label Rating of the TV (located on the Rear Cover).

Home Updates Exit

Factory Reset
Type 43L6AF0JN
Writing Type
Local Set UE43T5300AUXCE
SW Model UT530E
Front Color UT5300L-U43TL1
Writing Front Color
Model Code UE43T5300AUXCE
TUNER

QTQ80D-Q49TD1 QTQ950SA-Q85TA1

QTQ80D-Q55TD1 QTQ800B-Q65TB1

QTQ80D-Q65TD1 QTQ800B-Q75TB2

UT5300L-U43TL1 QTQ80D-Q75TD1 QTQ60F-Q50TF1

UT5300L-U43TL1
QTQ80D-Q85TD1 QTQ60F-Q43TF1

QTQ90C-Q55TC1 QTQ60F-Q50TF1

<"Front Color" in Label Rating> QTQ90C-Q65TC1 QTQ60F-Q55TF1

<Front Color list in the Factory Menu>

4-26
 4. Troubleshooting

Model Code
• For Quick Entry of Model Code.

1. Confirm Model Code from Option Byte Table for your TV.
Home Updates Exit
2. Select Model Code.
Factory Reset
3. "Set Model Code" appears.
Type 43L6AF0JN
4. Enter exact Model Code using cursors.
5. If you entered over 19 digits an Information screen box is full Writing Type
appears. Local Set CIS_CA_UZ
–– IMPORTANT: It will accept wrong model code, be sure to
SW Model UT530E
enter correct code
6. Complete rest of Option Byte Table info. Front Color UT5300L-U43TL1

7. Press soft power off with remote to enter settings. Writing Front Color
Model Code UE43T5300AUXCE
TUNER
<Select Model Code>

UE43T5300AUXCE

<Set Model Code>

Information
The box is full. You can't enter any more text.
QN65Q60TAFXZA
OK

<Model Code digits exceeded>

Home Updates Exit

Factory Reset
Type 43L6AF0JN
Writing Type
Local Set CIS_CA_UZ
SW Model UT530E
Front Color UT5300L-U43TL1
Writing Front Color
Model Code UE43T5300AUXCE11
TUNER
<Wrong Model Code Entry>

4-27
4. Troubleshooting

4-10. Detail Factory Option

NOTE

If you replace the main board with new one, please change the factory option as well.
The options you must change are "Type".

„„ UE43T5300AUXCE
• PANEL / SMPS / MAIN Information

PANEL SMPS MAIN

Ver
Vendor Code/Spec Type Vendor Code/Spec ASSY CHASSIS ASSY PCB MAIN

BN07-01588A BN44-00852F
BC02 AUO 43L6AF0JN DYREL BN91-21854S BN94-15341U
CY-JN043BGAB1V L48MSFR_MDY

• MAIN Factory Option

Local Set BOM Model Front Color S/W Model

CIS_CA_UZ 5300 UT5300L-U43TL1 UT530E

• PBA Factory Option

Panel Type Local Set S/W Model BOM Model

43B6AF0JN CIS_RUSSIA UT530E Follow S/W Model

4-28
 4. Troubleshooting

4-11. Factory Data

„„ Option
Factory Menu Name Data Range

Factory Reset -

Type 43L6AF0JN • Refer to "4-10. Detail Factory Option".

Writing Type

Local set CIS_CA_UZ

SW Model UT530E

Front Color UT5300L-U43TL1

Writing Front Color

Model Code UE43T5300AUXCE • 43

TUNER - • DVB-T2CS2

Ch Table NONE

MRT Option

Production Option

Engineer Option

„„ Control
Factory Menu Name Data Range

EDID
EDID ON/OFF OFF

EDID WRITE ALL …

EDID WRITE HDMI …

EDID WRITE PC …

HDMI EDID Ver …

HDMI EDID Port …

Sub Option
RS-232 Jack UART

EXT Link Support ON

Serial Log On/Off OFF

Watchdog ON

FRC Monitoring OFF

Checksum 0x0000

Fast Boot In Production ON

USB Serial OFF

ECO IC TYPE NOT_DETECT

COLOR IC TYPE RISG315

4-29
4. Troubleshooting

Factory Menu Name Data Range

Info Link Server Type development

Info Link Country None

TTX Group UserOSD

OPTION_SWU

RF Remocon Support OFF

CDD mode …

DPMS Support OFF

T-CON Device KANT-S2

RM Server Type Operating

LMF LEAVE THRESHOLD 160

LMF TRIM THRESHOLD 120

LMF TERM THRESHOLD 80

EOS Click OFF

BP PMS Reset 1

FAnet Thread 2

CI CPLD Version 1

ACM_MC ON

UNIQUE TRIPLET ON

FS_FAV OFF

Private Range USE ON

SCSA Support OFF

OCM Reboot ON

SPI Protection

FKP Server Type Default

OCM Support ON

Preloading Support ON

Multitasking Support ON

Browser preloading Support FULL

EXT IR Boot Support OFF

APP BOOTING SUPPORT ON

NagSam Support OFF

EWBS Support OFF

MVPD MBR Provider COMCAST

cloudscan Always Upload OFF

FirstScreen Cach Size 300

Hotel Option
Hospitality Mode OFF

4-30
 4. Troubleshooting

Factory Menu Name Data Range

Power On

Menu OSD

Operation

Music Mode

External Source

Eco Solution

Cloning

Shop Option
Exhibition Mode OFF

Peak Mode ON

Metadata ON

Shopmode Picture Reset ON

Asia Option
Unbalance OFF

AF Level adjust 0

TX Power Level 0

Mono Last Memory OFF

H Shaking 0

SOUND
High Devi OFF *If the broadcast signal is not good, TV will complement
the characteristics of the signal (most use when weak
signal comes from the growing area countries)

Carrier_Mute ON *If the noise comes from weakness-electromagnetic

field, TV will be set Mute automatically(Only default on
in North America)

Pilot Level High Thld 0x20h * The High threshold value of stereo signal(If Pilot level
is greather than High threshold value, recognize Stereo
signal)

Pilot Level Low THLD 0x10h * The Low threshold value of stereo signal(If Pilot
level is less than Low threshold value, recognize Mono
signal)

Carrier2 Amp High ThLD 9

Carrier2 Amp Low THLD 6

Amp Volume 0xc4h

Amp Scale 0x3ch

Amp EQ Check Sum 0x000057B5

Subwoofer Support 3

Woofer Type 0

Woofer Volume 0xc7h

Woofer Scale 0x3fh

Woofer Check sum 0x0000A273

4-31
4. Troubleshooting

Factory Menu Name Data Range

PEQ Inx 76

PEQ Test Ready

Speaker EQ ON

Bottom Checksum NONE

Wall Filter Type 3

SRS Tuning Parm 0

SPDIF PCM Gain -9

AudioDock BT Delay 90

3D_Glass BT delay 50

Mic Scale OFF

India Sound 0

Speaker Delay Normal 0

NTV CU Delay NORMAL

Lipsync Inx 1

Lipsync Checksum 0x4972

Lipsync USB Test Ready

Lipsync BT Checksum 0x0000

TP volume 0xc4h

TP Scale 0x6ch

TP EQ CheckSum NONE

„„ Debug
Factory Menu Name Data Range

Spread Spectrum
LVDS Spread 0

DDR Spread 0

Period 0

Amplitude 0

HD DDR SSC ON OFF OFF

HD DDR SSC Value 0

FHD DDR SSC ON OFF OFF

FHD DDR SSC Value 4

UHD DDR SSC ON OFF ON

UHD DDR SSC Value 0

P eBus SSC ON/OFF OFF

P eBus Value 0

LVDS SSC ON/OFF OFF

4-32
 4. Troubleshooting

Factory Menu Name Data Range

LVDS SSC Value 0

AP Vx1 SSC ON/OFF ON

AP Vx1 Value 12

N Vx1 SSC ON/OFF ON

N Vx1 Value 0

FRC Vx1 SSC ON/OFF OFF

FRC Vx1 SSC Period 0

FRC Vx1 SSC Modulation 0

FRC LVDS ON/OFF ON

FRC LVDS SSC MFR 3

FRC LVDS SSC MRR 2

FRC DDR SSC ON/OFF ON

FRC DDR SSC Period 1

FRC DDR SSC Modulation 2

ADV7619 Data strength 1

ADV7619 Clock strength 1

ADV7619 H_V_DE strength 1

AP DDR SSC ON/OFF OFF

AP DDR SSC Value 0

AP USIT SSC ON/OFF ON

AP USIT SSC Value 13

OCM Vx1 SSC ON/OFF OFF

OCM Vx1 SSC Value 0

TCON USIT SSC ON/OFF BYPASS

DDR Margin
A CTRL_OFFSET_0_3 0

A CTRL_OFFSET_D 0

B CTRL_OFFSET_0_3 0

B CTRL_OFFSET_D 0

BT_ON_OFF ON

RF Mute Time 600ms

Tuner Margin 3 European specifications

FRC
FRC FDISPLAY ON/OFF OFF

3D FDISPLAY ON/OFF OFF

PC Mode ON/OFF OFF

FRC VX1 RX EQ SETTING OFF

4-33
4. Troubleshooting

Factory Menu Name Data Range

FRC VX1 TX Pre_emphasis setting 0

Netflix OSD Threshold 179

TCON
TCON_TEMP READ 34

TEMP LAST 6000

DCC VERSION 0x0

TCON Demura Bypass OFF

TCON FDisplay OFF

Panel Code 1

Panel Code 2

Panel Revision

Panel Menu Week

Panel S/N 1

Panel S/N 2

Panel S/N 3

Panel S/N 4

MPEG Margin

H.264 Margin

CAM Wait Time

Voice Debug

Power Management

Cert Option

RM_BIST_DTV

RM_BIST_ATV

RM_BIST_CABLE

SerDES Check

SerDES Tuner
HDMI SW Failure

HDMI Rx Failure

MP Failure

Main SerDES Failure

Jack SerDES Failure

Stress Mode

Log Analyzer

Error Popup On/Off

DeadLock KILL

4-34
 4. Troubleshooting

Factory Menu Name Data Range

CES Option

CES Convergence Option

CES ATSC 3_0

CES OOBE MVPD SUPPORT

BT DUT

BT Throughput

Reproduce Module

21_9
L-DETECT STABLE TIME 7

L-DETECT UNSTABLE TIME 3

L-DETECT CAPTION THRESHOLD 720

L-DETECT RAGION THRESHOLD 720

L-DETECT B-LEVEL THRESHOLD 32

L-DETECT USB SUPPORT 0

DB Download
MRT Option Dump Failure

Picture Data Dump Failure

VCONF Dump Failure

Read Eco Sensor Data

No Signal Power OFF

Alert Option

Default HDMI1 Booting

„„ SVC
Factory Menu Name Data Range

Self Test(for HW) * the Output of test pattern from each IC

Info

Reset
Apps Reset

SVC Reset

SPI Flash Reset

Data Sync Reset

Factory Data Reset

OPTION_HDMI
DVI/HDMI SOUND Auto

HDMI HOT PLUG Disable

4-35
4. Troubleshooting

Factory Menu Name Data Range

HOTPLUG SWITCHING Auto

HOT PLUG DURATION 800ms

CLK TERM DURATION 300ms

HDMI FLT CNT SIG 0ms

HDMI FLT CND SIG2

HDMI FLT CNT LOS 0ms

UNSTABLE BAN CNT 1250ms

HDMI ROBIN 0

HDMI Callback ON

HDMI CTS Thld 0

HDMI CTS Cnt1 0

HDMI EQ 0

HDMI Write Type 0

HDMI Switch 0

DVI SET TIME 0

H Write 0

HDMI Sync 0

HDMI 3D DET 1

HOT PLUG OFF HOLD TIME 600ms

HDMI MUTE TIME 0ms

HDMI NFST UNMUTE TIME 800ms

HDMI FST UNMUTE TIME 0ms

REPEA AUDIO PKT OFF

HDMI Stable Count 3

HDMI HDCP EN OFF

HDMI HDCP EN FLAG 85

POWER ON FLT CNT LOS

HDCP UPDATE SPI READY

SPI VERSION 0

HdmiRx EQ 0

HDMI TMDS ERR DET 1

DVB CI
TS Clock delay TC 0

TS Clock delay S 0

CI Control Buf ON ON

TS Clock delay CPU 1

TS Clock delay TC2 0

TS Clock delay S2 0

4-36
 4. Troubleshooting

Factory Menu Name Data Range

CI Control Buf ON2 1

TS Clock delay CPU2 0

Test Pattern
Scaler Pattern OFF

US Post Pattern OFF

FRC Pre Pattern 0

FRC Post Pattern 0

SOC TCON Pattern 0

SOC TCON Pattern Level 255

FRC OSD Pre Pattern 0

FRC OSD Post Pattern 0

FRC2 Pre Pattern 0

FRC2 Post Pattern 0

SOC TCON2 Pattern 0

SOC TCON2 Pattern Level 255

Upgrade
T-CON DATA UPGRADE

T-CON FW UPGRADE

T-CON CheckSum

T-CON2 Usb Download

T-CON2 CheckSum

PANEL EEPROM UPGRADE

PANEL FLASH UPGRADE

Logic Usb D/L

SUBMICOM UPGRADE * Upgrade Sub-Micom Program

SUBMICOM JP USB UPGRADE

BT UPGRADE

BT FREEPAIRING

Function Upgrade

FRC3D FW UPGRADE

FRC3D SRP UPGRADE

FRC3D LD UPGRADE

FRC2 3D FW UPGRADE

Camera Upgade * Upgarde Camera module(There is upgrade program in

Main-Image)

Mic Upgrade * Upgarde MIC in Camera module(There is upgrade

program in Main-Image)

Jump UPGRADE

IR Blaster Upgrade

4-37
4. Troubleshooting

Factory Menu Name Data Range

IR Blaster delay time

NTV CU UPDATE

UD LDC PROFILE UPGRADE

Pic Data USB Update

Audio Data USB Update

Eco Data USB Update

CI CPLD Upgrade

SC ADK Upgrade

Other Setting
Delete S/N

IPERF Stopped

Expert

CAL Data Backup …

CAL Data Restore

MICOM POWER OFF ON

NTV CU FW VER 0

ATV IF AGC SPEED 0

Upgrade UHD OSD Test 0

Main USB Path

JackP USB Path

Source Direct On/Off OFF

Apps Update

Auto Power LAST POWER

SMCE Control

Motor Test

Cube Test

V APP OFF

Picture Direct On/Off OFF

SVC Panel ORIGINAL

S/N
Serial number

Writing S/N

„„ ADC/WB
Factory Menu Name Data Range

ADC
AV Calibaration

4-38
 4. Troubleshooting

Factory Menu Name Data Range

Comp Calibration

PC Calibration

HDMI Calibration

ADC Result
1st_Y_GH 0

1st_Y_GL 0

1st_Cb_BH 0

1st_Cb_BL 0

1st_Cr_RH 0

1st_Cr_RL 0

2nd_R_L 128

2nd_G_L 128

2nd_B_L 128

2nd_R_H 69

2nd_G_H 69

2nd_B_H 69

White Balance
R-Offset 128

G-Offset 128

B-Offset 128

R-Gain 128

G-Gain 128

B-Gain 128

WB-W2_R_Offset 128

WB_W2_B_Offset 128

WB_W2_R_Gain 136

WB_W2_B_Gain 76

WB_N_R_Offset 128

WB_N_B_Offset 128

WB_N_R_Gain 131

WB_N_B_Gain 119

MGA
MGA On/Off OFF

R1_Gain

G1_Gain

B1_Gain

R2_Gain

4-39
4. Troubleshooting

Factory Menu Name Data Range

G2_Gain

B2_Gain

R3_Gain

G3_Gain

B3_Gain

R4_Gain

G4_Gain

B4_Gain

R5_Gain

G5_Gain

B5_Gain

R6_Gain

G6_Gain

B6_Gain

R7_Gain

G7_Gain

B7_Gain

R8_Gain

G8_Gain

B8_Gain

R9_Gain

G9_Gain

B9_Gain

R10_Gain

G10_Gain

B10_Gain

SPI White Balance

SPI White Balance On/Off

SPI R-Offset

SPI G-Offset

SPI B-Offset

SPI R-Gain

SPI G-Gain

SPI B-Gain

SPI N Rgain

SPI N Bgain

SPI N Roffset

4-40
 4. Troubleshooting

Factory Menu Name Data Range

SPI N Boffset

SPI W2 Rgain

SPI W2 Bgain

SPI W2 Roffset

SPI W2 Boffset

SPI MGA

WB Data to SPI

„„ Advanced

4-41
4. Troubleshooting

4-12. AV Control Tabe

Control Item Cmd1 Cmd2 Cmd3 Value

General Power Power 0x00 0x00 0x00 0x00

Off 0x01
On 0x02
Volume Direct 0x01 0x00 0x00 (0~100)
Up 0x01 0x00
Down 0x02 0x00
Mute 0x02 0x00 0x00 0x00
Ch. Direct 0x04 -
Continuous Up 0x03 0x00 0x01 0x00
Down 0x02 0x00
Input Source List TV TV 0x0a 0x00 0x00 0x00
AV AV1 0x01 0x00
AV2 0x01
AV3 0x02
S-Video S-Video1 0x02 0x00
S-Video2 0x01
S-Video3 0x02
Component Component1 0x03 0x00
Component2 0x01
Component3 0x02
PC PC1 0x04 0x00
PC2 0x01
PC3 0x02
HDMI HDMI1 0x05 0x00
HDMI2 0x01
HDMI3 0x02
HDMI4 0x03
DVI DVI1 0x06 0x00
DVI2 0x01
DVI3 0x02
RVU RVU 0x07 0x00
PICTURE Mode Dynamic(Entertain) 0x0b 0x00 0x00 0x00
Standard 0x01
Movie 0x02
Natural 0x03
CAL-NIGHT 0x04
CAL-DAY 0x05
BD Wise 0x06
Relax 0x07

4-42
 4. Troubleshooting

Control Item Cmd1 Cmd2 Cmd3 Value

PICTURE BackLight(CellLight) 0~20 0x01 0x00 (0~20)

Contrast 0~100 0x02 0x00 (0~100)
Brightness 0~100 0x03 0x00 (0~100)
Sharpness 0~100 0x04 0x00 (0~100)
Color 0~10 0x05 0x00 (0~100)
Tint G/R 0x06 0x00 (0~100)
Advanced Settings Black Tone Off 0x07 0x00 0x00
Dark 0x01
Darker 0x02
Darkest 0x03
Dynamic Contrast Off 0x01 0x00
Low 0x01
Medium 0x02
HIgh 0x03
Gamma -3 ~ 3 0x03 (-3~3)
RGB Only Mode Off 0x05 0x00
Red 0x01
Green 0x02
Blue 0x03
Color Space Auto 0x06 0x00
Native 0x01
Custom 0x02
White Balance R-Offset(LCD) 0x07 (-50~50)
G-Offset(LCD) 0x08 (-50~50)
B-Offset(LCD) 0x09 (-50~50)
R-Gain(LCD) 0x0a (-50~50)
G-Gain(LCD) 0x0b (-50~50)
B-Gain(LCD) 0x0c (-50~50)
Reset(LCD) 0x0d 0x00
Flesh Tone -15 ~ 15 0x0e (-15~15)
xvYCC Off 0x10 0x00
On 0x01
Motion Lighting Off 0x11 0x00
On 0x01
Color Space Custom Red
0x12 0x00
Color
Green 0x01
Blue 0x02
Yellow 0x03

4-43
4. Troubleshooting

Control Item Cmd1 Cmd2 Cmd3 Value

PICTURE Advanced Settings Color Space Custom Cyan 0x04

Color
Magenta 0x05
Color Space Custom 0~100
0x13 0~100 fixed command
Color Red Value
Color Space Custom 0~100
0x14 0~100 fixed command
Color Green Value
Color Space Custom 0~100
0x15 0~100 fixed command
Color Blue Value
Color Space Custom
0x1c 0x00 fixed command
Reset
LED Motion Plus Off 0x0a 0x07 0x00
On(Normal) 0x01
Cinema 0x02
Ticker 0x03
10p White Balance Off 0x07 0x16 0x00 fixed command

On 0x07 0x16 0x01 fixed command

Interval 0x07 0x17 (1~10) fixed command

Red 0x07 0x18 (-50~50) fixed command

Green 0x07 0x19 (-50~50) fixed command

Blue 0x07 0x1a (1~10) fixed command

Reset 0x00 0x1b 0x00 fixed command

Picture Option Color Tone Cool 0x0a 0x00 0x00

Standard 0x01
Warm1 0x02
Warm2 0x03
Digital Noise Filter Off 0x02 0x00
Low 0x01
Medium 0x02
High 0x03
Auto 0x04
Auto
0x05
Visualization
MPEG Noise Filter Off 0x03 0x00
Low 0x01
Medium 0x02
High 0x03
Auto 0x04
HDMI Black Level Normal 0x04 0x00
Low 0x01
Film Mode Off 0x05 0x00
Auto1 0x01

4-44
 4. Troubleshooting

Control Item Cmd1 Cmd2 Cmd3 Value

PICTURE Film Mode Auto2 0x02

Cinema
0x03
Smooth
Auto Motion Plus Off 0x06 0x00
Clear 0x01
Standard 0x02
Smooth 0x03
Custom 0x04
Blur Reduction 0x0b 0x01 value fixed command

Judder Reduction 0x02 value fixed command

LED Clear Motion Off 0x03 0x00 fixed command

LED Clear Motion On 0x01 fixed command

HDMI1 UHD Color Off 0x04 0x00 fixed command

Mode
On 0x01 fixed command

HDMI2 UHD Color Off 0x05 0x00 fixed command

Mode
On 0x01 fixed command

HDMI3 UHD Color Off 0x06 0x00 fixed command

Mode
On 0x01 fixed command

HDMI4 UHD Color Off 0x07 0x00 fixed command

Mode
On 0x01 fixed command

Analog Clean View On 0x08 0x00 fixed command

Screen Adjustment Picture Size 16:9 0x0b 0x0a 0x01 0x00

Zoom1 0x01
Zoom2 0x02
Wide Fit 0x03
4:3 0x04
Screen Fit 0x05
Smart View I 0x06
Smart View II 0x07
Auto Wide 0x08
Wide Zoom 0x09
Zoom 0x0a
Fit to Screen Off 0x0b 0x00 0x00
Zoom Zoom1 0x0c 0x00 0x00
Zoom2 0x01
Zoom3 0x02
Zoom4 0x03
Position Position1 0x01 0x00
Position2 0x01

4-45
4. Troubleshooting

Control Item Cmd1 Cmd2 Cmd3 Value

PICTURE Screen Adjustment Position Position3 0x02

Position4 0x03
Reset Picture Reset Picture 0x0d 0x0b 0x00 0x00
3D 3D Mode Off 0x0e 0x0c 0x00 0x00
2D->3D 0x01
Side By Side 0x02
Top Bottom 0x03
Line By Line 0x04
Vertical Line 0x05
Checker BD 0x06
Frame
0x07
Sequence
3D → 2D Off 0x01 0x00
On 0x01
3D View Point 0x02 (-5~5)
Depth 0x03 (1~10)
3D Auto View Off 0x05 0x00
Message
0x01
Notice
On 0x02
Auto1 0x03
Auto2 0x04
3D Light Control Low 0x06 0x00
High 0x01
L/R Change L to R 0x07 0x00
R to L 0x01
3D Perspective 0x08 value
Optimize 0x09 value
Factory-SVB Expert-N/D Adj On 0x0b 0x0d 0x00 0x00
Off 0x01
Fix 0x02

Apply Picture Mode All Sources 0x0f 0x00 0x00 0x00 fixed command

Current Source 0x01

Pip PIP Off 0x0b 0x08 0x00 0x00 fixed command

On 0x01 fixed command

Antenna 0x01 0xff fixed command

Size 0x02 0xff fixed command

Position 0x03 0xff fixed command

Sound_
0x04 0x00 fixed command
Select_Main

4-46
 4. Troubleshooting

Control Item Cmd1 Cmd2 Cmd3 Value

PICTURE Pip Sound_

0x01 fixed command
Select_Sub
Channel_Up 0x05 0x00 fixed command

Channel_
0x01 fixed command
Down
Sound Sound Mode Standard 0x0c 0x00 0x00 0x00
Music 0x01
Movie 0x02
Clear Voice 0x03
Amplify 0x04
Equalizer Balance 0x01 0x00 (0~20)
100hz 0x01 (0~20)
300hz 0x02 (0~20)
1khz 0x03 (0~20)
3khz 0x04 (0~20)
10khz 0x05 (0~20)
Reset 0x06 0x00
SRS TruSurround HD Off
0x02 0x00 0x00

Virtual Surrond On 0x01

SRS TruDialog Off 0x03 0x00 0x00
Dialog Clarify On 0x01
Preferred Language English 0x04 0x00 0x00
Spanish 0x01
French 0x02
Korean 0x03
Japanese 0x04
Multi-Track Sound Mono 0x05 0x00 0x00
Stereo 0x01
SAP 0x02
Auto Volume Off 0x06 0x00 0x00
Normal 0x01
Night 0x02
Speaker Select TV Speaker 0x07 0x00 0x00
External Speaker 0x01
Audio Out 0x01
Sound Select Main 0x08 0x00 0x00
Sub 0x01
Sound Reset Sound Reset 0x09 0x00 0x00
3D Audio Off 0x0a 0x00 0x00
Low 0x01
Medium 0x02

4-47
4. Troubleshooting

Control Item Cmd1 Cmd2 Cmd3 Value

High 0x03
Sound TV Installation Type Stand 0x0c 0x00 0x00
Wallmount 0x01
Audio Delay Dealy Value 0~250
0x0d 0x00
(0~250) (0x00~0xFA)
KEY Key Generation *Refer for
0x0d 0x00 0x00
Table
OSD Show/Hide Control Show 0x0e 0x00 0x00 0x00
Hide 0x01
Get Power (On/Off)
0xf0 0x00 0x00 0x00
Status
Volume(0~100) 0xf0 0x01 0x00 0x00
Mute (On/Off) 0xf0 0x02 0x00 0x00
Channel Number 0xf0 0x03 0x00 0x00
Source (TV/AV/…/HDMI/…) 0xf0 0x04 0x00 0x00
Picture Size 0xf0 0x05 0x00 0x00
3D (On/Off) 0xf0 0x06 0x00 0x00
Picture Mode 0xf0 0x07 0x00 0x00
Sound Mode 0xf0 0x08 0x00 0x00

* Refer for Table KEY Value

Up 96 (0x60)

Down 97 (0x61)

Left 101 (0x65)

Right 98 (0x62)

Menu 26 (0x1A)

Enter(OK) 104 (0x68)

EXIT 45 (0x2D)

4-48
 4. Troubleshooting

4-13. Updating the TV’s Software

View your TV's software version and update it if necessary.

DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically
after completing the software update. Video and audio settings will be reset to their defaults after a
CAUTION software update.

• £ Settings £ Support £ Software Update

„„ Updating through the Internet

• £ Settings £ Support £ Software Update £ Update Now

Updating from the Internet requires an active Internet connection.

„„ Updating through a USB device

• £ Settings £ Support £ Software Update £ Update Now

After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to
the TV to update.

To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package
in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.

„„ Updating the TV automatically

• £ Settings £ Support £ Software Update £ Auto Update

If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching the TV.
When the background update is completed, it is applied the next time the TV is turned on.

If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.

This function may take a longer time if another network function is running concurrently.

This function requires an Internet connection.

4-49
4. Troubleshooting

Updating
4-13-1. Updating thelatest
to the
Updating the Software
TV software
Software
If you want to keep
IfIfyou the
youwantTV
want inkeep
itsthe
totokeep best
theTV condition,
TVin
inits
itsbest or if you
bestcondition,
condition, have
oror youan
ififyou intermittent
have
have issue,
anintermittent
an intermittent please
issue,
issue, update
updateititit
pleaseupdate
please to
toto the
the
the latest version.
latest
latest
version.
The colorversion.
and design of the TV and its accessories and the features of the TV may differ depending on the model or geographical
area.
Updatingto
Updating tothe
thelatest
latestTV
TVsoftware
software
1. If your TV is connected
Thecolor
The to
colorand
andthe Internet,
design
design ofofthe TVyou
theTV and can
andits set it toand
itsaccessories
accessories receive
and periodic
thefeatures
the featuresofoftheupdates
the TVmay
TV automatically.
maydiffer
differ dependingon
depending On
onthe
the the or
model
model remote
or control,
press the geographical
button and move
geographical area. to
area. Settings using the directional button.

Settings
Settings

IfIfyour
yourTV
TVisisconnected
connectedtotothe
theInternet,
Internet,you
youcan
canset
setitittotoreceive
receiveperiodic
periodicupdates
updatesautomatically.
automatically.On
Onthe
theremote
remote
control,press
control, pressthethe button
buttonandandmove
movetoto Settings
Settingsusingusingthe
thedirectional
directionalbutton.
button.
2. To enable automatic updates, select £ Settings £ Support £ Software Update £ Auto Update.

Support
Support

Software
Software Update
Update

Support
Support

Toenable
To enableautomatic
automaticupdates,
updates,select
select Settings Support
Settings Support Software
SoftwareUpdate
Update Auto
AutoUpdate.
Update.

3. If your TV is not connected to the Internet, you can update the software using a USB drive.

No Access
Network

Settings

If your TV is not connected to the Internet, you can update the

- -193
193- -software using a USB drive.

Settings

4-50

Select Settings Support About This TV and check the model code and software version.
 No Access
Network

Settings

4. Troubleshooting
If your TV is not connected to the Internet, you can update the software using a USB drive.
4. Select £ Settings £ Support £ About This TV and check the model code and software version.

Settings

Select Settings Support About This TV and check the model code and software version.
5. Select £ Settings £ Support £ About This TV and check the model code and software version.

SupportSupport
Support

Support About This TV

Support About This TV
Support About This TV

SelectSelect Settings
Settings Support
Support AboutAbout This
This TV andTVcheck
and check the model
the model codesoftware
code and and software version.
version.
Select Settings Support About This TV and check the model code and software version.
6. Select £ Settings £ Support £ About This TV check the model code and software version.
About
About This This
TV TV
About This TV

ModelModel
code: code:
Model code:
Software
Software version:
version:
Software version:

- 194 -

SelectSelect Settings
Settings Support
Support AboutAbout This
This TV andTVcheck
and check the model
the model codesoftware
code and and software version.
version.
Select Settings Support About This TV and check the model code and software version.
7. Using a computer, connect to www.samsung.com.

UsingUsing a computer,
a computer, connect
connect to www.samsung.com.
to www.samsung.com.
Using a computer, connect to www.samsung.com.
4-51
4. Troubleshooting

8. Find your TV model and download the firmware file.

Find your TV model and download the firmware file.

Find your TV model and download the firmware file.
9. Find your TV model and download the firmware file.

SEE ALL
SEE ALL SUPPORT
SUPPORT

SEE ALL SUPPORT

Find your TV model and download the firmware file.

Find your TV model and download the firmware file.
10. Click Download to download the firmware.

Firmware Download
Download
Firmware
Firmware Download

Click Download to download the firmware.

Click Download to download the firmware.
11. Unzip the downloaded file and store it in your USB drive top folder.

- 196 -
- 196
Unzip the downloaded file and store it in your USB drive top -
folder.

4-52
 Unzip
Unzip the
the downloaded
downloaded file
file and
and store
store it
it in
in your
your USB
USB drive
drive top
top folder.
folder. 4. Troubleshooting

12. Unzip the downloaded file and store it in your USB drive top folder.

Unzip
Unzip the
the downloaded
downloaded file
file and
and store
store it
it in
in your
your USB
USB drive
drive top
top folder.
folder.

13. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box.

USB
USB
USB
USB

USB
USB

Insert
Insert the
the USB
USB device
device into
into the
the USB
USB slot
slot on
on the
the back
back of
of your
your TV
TV or
or the
the side
side of
of the
the One
One Connect
Connect Box.
Box.

14. The firmware update begins automatically. Your TV will automatically powercycle when the firmware update is
completed. Do not turn off your TV while the firmware update is in progress.

Update now
Update now

-- 197
197 --

The firmware update begins automatically. Your TV will automatically powercycle when the firmware update is
The firmware update begins automatically. Your TV will automatically powercycle when the firmware update is
completed. Do not turn off your TV while the firmware update is in progress.
15. After your completed. Doselect
TV turns on, not turn off£your TV while the£firmware
Settings Supportupdate is in progress.
£ About This TV and check the new firmware version.

Settings

Settings

After your TV turns on, select Settings Support About This TV and check the new firmware version.
After your TV turns on, select Settings Support About This TV and check the new firmware version.

Support
Support
4-53
 Settings

4. Troubleshooting

16. After your After

TV turns
youron, select
TV turns on, select
£ Settings £ Support
Settings Support£ About This
About This TVTV
andand check
check the firmware
the new new firmware
version.version.

Support

Support About This TV

After your TV turns on, select Settings Support About This TV and check the new firmware version.

17. After your TV turns on, select £ Settings £ Support £ About This TV and check the new firmware version.

About This TV

Model code:

Software version:

- 198 -

After your TV turns on, select Settings Support About This TV and check the new firmware version.

Related menu path

Related menu path
£ Settings £Settings
SupportSupport Software Update Auto Update Try Now
£ Software Update £ Auto Update
£ Settings £Settings
SupportSupport
£ AboutAbout
ThisThis
TV TV Try Now

4-54