Exness BV Client Agreement
Exness BV Client Agreement
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI),
Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
Table
of contents
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
1. Client Money 35
2. Lien 36
3. Netting and Set-Off 36
4. Client Account 36
5. Temporary Block of the Client Account 37
6. Inactive and Dormant Client Accounts and Client’s Data Archiving 38
7. Deposits and Withdrawals to/from the Client Account 39
Part C: The Trading Platform 42
1. Technical Issues 42
2. Prohibited Actions on the Trading Platform 42
3. Safety of Access Data 46
4. Intellectual Property 47
Part D: Trading Terms 48
1. Execution 48
2. Decline of Client’s Orders, Requests and Instructions 48
3. Margin Requirements 50
4. Trailing Stop, Expert Advisor and Stop Loss Orders 51
5. Trade Confirmations and Reporting 51
Part E: CFD Trading Terms 52
1. CFD Order Execution 52
2. Quotes 52
3. Leverage 53
4. Financing Charges 54
5. Swaps and Swap Free Accounts 54
6. Lots 55
7. Other Terms 56
8. Corporate Actions, Adjustment Events and Insolvency 56
PART F: Social Trading 59
1. Introduction 59
2. Investor 59
3. Strategy Provider 61
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
1.2 The Company is authorized by the Central Bank of Curaçao and Sint Maarten with Securities
Intermediaries License Number 0003LSI.
1.3 This Client Agreement with the following documents found on the Company’s website (namely
“General Business Terms”, “Partnership Agreement”, “Risk Disclosure and Warnings Notice”,
“Complaints Procedure for Clients”, “Privacy Policy”, “Key Facts Statement”,“Conflict of Interest
Policy” and “Bonus Terms and Conditions”), as amended from time to time, (together the
“Agreement”), as well as any other documentation that is posted in section “Legal documents” at
the website or may be communicated to a Client as a result of his participation in any of the
Company’s campaigns and/or loyalty programs, set out the terms upon which the Company will
offer Services hereunder to the Client and shall govern all CFD activity of the Client with the
Company during the course of the Agreement.
1.4 The Agreement overrides any other agreements, arrangements, express or implied statements
made by the Company or any Introducer(s).
1.5 The Company will collect, use, store, and otherwise process personal information of the Client, as
set out in the Privacy Policy, as amended from time to time, and available on the Company’s
website.
2. Interpretation of Terms
2.1 In this document (Client Agreement):
“Access Data” shall mean the login and password of the Client, which are required so as to place
Orders in CFDs with the Company on the Trading Platform, and any other secret investor
passwords, phone passwords or similar, used to access the Personal Area so as to perform
non-trading operations.
“Account Opening Application Form” shall mean the application form/questionnaire completed by
the Client, on-line on the Company’s Website and/or mobile application(s) and/or in hard copy, in
order to apply for the Company’s Services under the Agreement and a Client Account, via which
form/questionnaire the Company will obtain amongst other things information for the Client’s
identification, categorization and due diligence, financial profile and appropriateness in
accordance with the Applicable Regulations.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
“Adjustment Event” means in respect of a product, where the Underlying Asset is an index, any
change to the index including but not limited to the announcement of a successor index.
“Affiliate” shall mean in relation to the Company, any entity which directly or indirectly controls or is
controlled by the Company, or any entity that is directly or indirectly under common control with
the Company; and “control” means the power to direct or the presence of ground to manage the
affairs of the Company or entity.
“Agreement” shall mean this document (Client Agreement) and various documents found on the
Company’s website, namely “General Business Terms”, “Partnership Agreement”, “Risk Disclosure
and Warnings Notice”, “Key Facts Statement”, “Bonus Terms and Conditions”, “Complaints
Procedure for Clients”, as amended from time to time and any subsequent Appendices added
thereto.
“Applicable Regulations” shall mean (a) rules of a relevant regulatory authority having powers over
the Company and/or its activities; (b) the rules of a relevant Underlying Market; and (c) all other
applicable laws, rules and regulations of Curaçao and/or of another jurisdiction applicable to the
Company.
“Ask” shall mean the higher price in a Quote at which the price the Client may buy.
“Associate” shall mean the Client which accepts to be an Associate in a Portfolio Manager`s Fund
and receives a percentage of Portfolio Manager’s Performance Fee on the basis of the Fee Sharing
Rate defined by the Portfolio Manager.
There are two types of Associate a.the Auxiliary Associate and b.Referral Associate.
“Auxiliary Associate” shall mean the Associate in a Portfolio Manager’s Fund who will receive a
percentage of Portfolio Manager’s Performance Fee on the basis of the Fee Sharing Rate defined by
the Portfolio Manager of all performance fees generated in a Fund, as part of the Auxiliary offer.
“Associate Auxiliary Shared fee” shall mean the amount that a Portfolio Manager pays to an
Auxiliary Associate based on the set Fee Sharing Rate at which Portfolio Manager shares its’
Performance Fee with the Auxiliary Associate and shall be calculated as per below:
Associate Auxiliary Shared fee = Total Performance Fee amount from all Investments in a Fund *
Fee Sharing Rate
“Auxiliary Offer” shall mean the offer/s created by the Portfolio Manager to invite the Auxiliary
Associate.
“Associate Referral Shared fee” shall mean the amount that a Portfolio Manager pays to a Referral
Associate based on the set Fee Sharing Rate at which Portfolio Manager shares its’ Performance
Fee with the Associate generated in a Fund only by PM Investors invited by Referral Associate via
the Associate`s referral link and shall be calculated as per below:
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
Associate Referral Shared Fee = Total Performance Fee amount from PM Investments generated in
a Fund by PM Investors invited by Referral Associate via the Referral Associate`s referral link * Fee
Sharing Rate
“Balance” shall mean the total financial result in the Client Account after the last Completed
Transaction and depositing/withdrawal operation at any period of time.
“Base Currency” shall mean the first currency in the Currency Pair against which the Client buys or
sells the Quote Currency.
“Bid” shall mean the lower price in a Quote at which the Client may sell.
“Billing Period” shall mean: a) the period commencing on the date of the creation of a Fund or PM
Strategy or Strategy and ending at the last Friday of the same calendar month at 23:59:59 UTC+0 or
b) Each subsequent period which succeeds the last Friday of each calendar month at 23:59:59
UTC+0 or c) any other period mentioned on the Website and/or any relevant mobile application/s
or in other way will be directly communicated by Company to the relevant Clients.
“Business Day” shall mean any day other than a Saturday or a Sunday, or the 25th of December, or
the 1st of January or any other international holidays to be announced on the Company’s Website.
“Client Account” shall mean the unique personalized account of the Client consisting of all
Completed Transactions, Open Positions and Orders in the Trading Platform, the balance of the
Client money and deposit/withdrawal transactions of the Client money.
“Client Money/ Client Funds” shall mean the funds deposited by the Client for the purposes set forth
in this Agreement and which Client Money will be segregated from the money of the Company.
“Client Terminal” shall mean the MetaTrader program version 4 or 5, or other platform trading
facilities including (but not limited to) web and mobile, which are used by the Client in order to
obtain information on Underlying Markets in real-time,, make Transactions, place or delete Orders,
as well as to receive notices from the Company and keep record of Transactions.
“Completed Transaction” shall mean two counter deals of the same size and instrument (opening
a position and closing a position): i.e buy then sell and vice versa in CFD trading.
“Content Guidelines” are the rules and procedures which Portfolio Manager or PM Strategy Provider
or Strategy Provider shall follow and comply with in relation to the provision of portfolio
management services and social trading services respectively. The Content Guidelines will be
provided by the Company from time to time and will be available on the Company’s Website
and/or Portfolio Management platform and/or Social Trading system.
“Contract for Differences” (“CFD”) shall mean a contract between two parties, typically described
as "buyer" and "seller", stipulating that the buyer will pay to the seller the difference between the
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
current value of the price of an Underlying Asset and its value at contract time (if the difference is
negative, then the seller pays instead to the buyer). A CFD is a Financial Instrument.
“Contract Specifications” shall mean the principal trading terms in CFD (for example Spread,
Trading Commission, Swaps, Lot Size, Initial Margin, Necessary Margin, Hedged Margin, the
minimum level for placing Stop Loss, Take Profit and Limit Orders, financing charges, swap charges,
other charges, Partner’s commission/third party commissions etc) for each type of CFD as
determined by the Company from time to time.
“Corporate Action” means the occurrence of any of the following in relation to the issuer of any
relevant Underlying Asset: (a) any rights, scrip, bonus, capitalisation or other issue or offer of
shares/equities of whatsoever nature or the issue of any warrants, options or the like giving the
rights to subscribe for shares/equity; (b) any acquisition or cancellation of own shares/equities by
the issuer; (c) any reduction, subdivision, consolidation or reclassification of share/equity capital;
(d) any distribution of cash or shares, including any payment of dividend; (e) a take-over or
merger offer; (f) any amalgamation or reconstruction affecting the shares/equities concerned;
and/or (g) any other event which has a diluting or concentrating effect on the market value of the
share/equity which is an Underlying Asset.
“Currency of the Client Account” shall mean the currency that the Client Account is denominated
in, as available by the Company from time to time.
“Currency Pair” shall mean the quotation of two different currencies, with the value of one currency
being quoted against the other in a CFD transaction. A Currency Pair consists of two currencies (the
Quote Currency and the Base Currency) and shows how much of the Quote currency is needed to
purchase one unit of the Base Currency.
“Equity” shall mean the Balance plus or minus any Floating Profit or Loss that derives from an Open
Position and shall be calculated as:
“Error Quote (Spike)” shall mean an error Quote having the following characteristics:
B. In a short period of time the price rebounds with a Price Gap; and
D. Before and immediately after it appears that no important macroeconomic indicators and/or
corporate reports are released.
“Event of Default” shall have the meaning given in paragraph 11.1. of PART A of this document (Client
Agreement).
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
“Exchange Control Regulations” shall mean any regulation or controls or restrictions or limitations
imposed by any government and/or national bank or other authority on private transactions
conducted in foreign currency and/or on the purchase and/or sale of currencies, that aims to
restrict the buying and selling of a national currency or to preserve foreign currency reserves.
Controls may include a ban on the conversion of the proceeds of certain assets or by certain
categories of person, cross border transfer of currencies, an obligation to surrender foreign
exchange proceeds to the central or local bank, authorisation requirements, quantitative limits or
indirect methods and/or any other restrictions on the free flow of currencies.
“Expert Advisor” shall mean a mechanical online trading system designed to automate trading
activities on an electronic trading platform. It can be programmed to alert the Client of a trading
opportunity and can also trade his account automatically managing all aspects of trading
operations from sending orders directly to the Trading Platform to automatically adjusting stop
loss, trailing stops and take profit levels.
“Fee Sharing Rate”: is the % of Performance Fee defined by the Portfolio Manager when inviting an
Associate to its Fund (rate can be from 0.1% up to 100% inclusive with the precision of 0.1%).
“Floating Profit/Loss” shall mean current profit/loss on Open Positions calculated at the current
Quotes (added any Trading Commissions or fees if applicable) in CFD trading.
“Force Majeure Event” shall have the meaning as set out in paragraph 12.1. of PART A of this
document (Client Agreement).
“Free Margin” shall mean the amount of funds available in the Client Account, which may be used
to open a position or maintain an Open Position. Free Margin shall be calculated as: Equity less
(minus) Necessary Margin [Free margin = Equity- Necessary Margin].
“Fund/s” shall mean the portfolio/s created and managed by the Portfolio Manager/s in order to
collect and manage PM Investment/s from PM Investor/s. Each Fund is supported by a master
trading account used by the Portfolio Manager. Each Fund will have certain profiles and parameters
which are set manually by the Portfolio Manager and certain statistics which are set by the
Company using certain algorithms and any other information as decided by the Company from
time to time.
“Hedged Margin” shall mean the necessary margin required by the Company so as to open and
maintain Hedged Positions in CFD trading.
“Hedged Positions” shall mean Long and Short positions of the same size and instrument, opened
on the trading account.
“Indicative Quote” shall mean a Quote at which the Company has the right not to accept any
instructions or arrange for the execution of any Orders in CFD trading.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
“Initial Margin” shall mean the necessary margin required by the Company so as to open a position
in CFD trading.
“Instant Execution” shall mean the execution method where the order of the client will be executed
at the Client's requested price or will not be executed at all. In the event that the price has changed
during the processing request, the client will get a requote. A requote is a notification which tells the
Client that his/her requested price is no longer available and gives the client 3 seconds to accept
or reject the new price. If they accept the new price, their order will be executed with the new price.
If they reject the new price or do not respond to the requote, then the order will not be executed at
all.
“Investment Account” shall mean the unique personalized account of the Investor for Social
Trading.
“Investment Wallet” shall mean the personal account of the PM Investor where the PM Investor may
deposit funds available for investment under Portfolio Management.
“Investor” shall mean the Client who uses the Social Trading services of the Company by copying
the Strategies of Strategy Providers.
“Invitation Link” shall mean the link the Portfolio Manager will share to a Client inviting him/her to
become an Associate in a Fund.
“Leverage” shall mean a ratio in respect of Transaction Size and Initial Margin in CFD trading. For
example, 1:100 ratio means that in order to open a position, the Initial Margin is one hundred times
less than the Transactions Size.
“Long Position” shall mean a buy position that appreciates in value if underlying market prices
increase in CFD trading. For example in respect of Currency Pairs: buying the Base Currency against
the Quote Currency.
“Lot” shall mean a unit measuring the Transaction amount specified for each Underlying Asset of a
CFD.
“Lot Size” shall mean the number Underlying Assets in one Lot in a CFD.
“Margin” shall mean the necessary guarantee funds so as to open or maintain Open Positions in a
CFD Transaction.
“Margin Call” shall mean the situation when the Company informs the Client that the Client does
not have enough Margin to place Orders or maintain Open Positions.
“Margin Level” shall mean the percentage of Equity to Necessary Margin ratio in CFD trading. It is
calculated as: Margin Level = (Equity / Necessary Margin) x 100%.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
“Market Execution” shall mean any Order from the Client that will be executed at the current price in
the market at the moment of Order processing.
“Market Order” shall mean an Order made by the Client for an immediate purchase or sale of a
security at the price of the market. This can be described as an Order/instruction by the Client
to the Company to fill an order immediately at the present price of that asset in the market.
“Maximum deviation” is a parameter set by the Client on the client's terminal that determines the
maximum deviation (in pips) between the execution price and the requested price when opening
and closing a position.
“Negative Balance” (negative balance policy) shall mean the precautionary measure the Company
takes to safeguard the Clients from excessive losses when markets move rapidly against Client’s
trades. The negative balance policy ensures that Clients will not lose more money than deposited if
Client’s account goes into negative because of Clients’ trading activity.
“Necessary Margin” shall mean the necessary Margin required by the Company so as to maintain
Open Positions in CFD trading.
“Open Position” shall mean any position which has not been closed, a Long Position or a Short
Position which is not a Completed Transaction.
“Order” shall mean an instruction from the Client to trade in Financial Instruments.
“Parties” shall mean the parties to this Agreement – the Company and the Client.
“Partner” shall have the meaning given in the Partnership Agreement available on the Website as
this is amended from time to time.
“Performance Fee” shall mean the fee expressed in a percentage imposed by the Portfolio Manager
or PM Strategy Provider or Strategy Provider for each Fund, PM Strategy and Strategy.
“Pending Order” shall mean an Order made by the Client for the selling or buying of a CFD in the
future at set conditions. This means a Client's Order to open a position when the price of an asset
reaches a certain level.
“Personal Area” shall mean the Client’s personal page on the Company’s Website.
“Personal Performance Fee” shall mean the amount of Performance Fee which Portfolio Manager
received for each billing period after deduction of the Shared Fee paid to the Associate, which shall
be calculated as per below:
Personal Performance Fee = Total Performance Fee amount from all Investments in a Fund -
Shared Fee
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
“PM Investment/s” shall mean the money invested by the PM Investor/s in the Fund/s or PM
Strategies. The PM Investor may have one or more PM Investments in one or more Funds or PM
Strategies.
“PM Investor/s” shall mean the Client who uses the Portfolio Management platform of the Company
by investing in the Fund/s or PM Strategies with PM Investments.
“PM Strategy” shall mean the account opened by a PM Strategy Provider to carry out a series of
transactions for the purpose of Portfolio Copying product under Portfolio Management service and
which is available for PM Investors to copy and invest.
“PM Strategy Provider” shall mean the Client who is using the Portfolio Copying product under
Portfolio Management service by creating his/her PM Strategy in accordance and by complying
with the Company’s PM Strategy opening procedures.
B. The immediate family members of such persons as set out under definition (a), which means:
the spouse; any partner considered by national law as equivalent to the spouse; the children
and their spouses or partners; and the parents.
C. Persons known to be close associates of such persons as set out under definition (a), which
means: any natural person who is known to have joint beneficial ownership of legal entities or
legal arrangements, or any other close business relations, with a person referred to in definition
(a); any natural person who has sole beneficial ownership of a legal entity or legal
arrangement which is known to have been set up for the benefit de facto of the person referred
to in definition (a).
“Portfolio Management” or “PM” shall mean the platform provided by the Company via its Website
and/or any relevant mobile application/s giving the Client the ability either to become a Portfolio
Manager and/or PM Strategy Provider and/ or a PM Investor. PM includes the Portfolio Management
products and Portfolio Copying product offered by the Company.
“Portfolio Manager/s” shall mean the Client who is using the Portfolio Management platform
provided by the Company by creating and managing Fund/s and inviting PM Investor/s to invest in
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
his/her Fund/s and PM Strategy/ies and meet all the onboarding requirements of the Company.
The Portfolio Manager/s earn Performance Fee for their services from PM Investor/s.
“Portfolio Manager’s Account” shall mean the trading account created for the purposes of receiving
the Performance Fee.
“Price Gap” shall mean any difference between two prices which is bigger than one minimal price
(one point) change.
“Quote” shall mean the information of the current price for a specific Underlying Asset, in the form
of the Bid and Ask prices.
“Quote Currency” shall mean the second currency in the Currency Pair which can be bought or sold
by the Client for the Base Currency.
“Quotes Base” shall mean Quotes Flow information stored on the Trading Server in CFD trading.
“Quotes Flow” shall mean the stream of Quotes in the Trading Platform for each CFD.
“Referral Associate” shall mean the Associate in a Portfolio Manager’s Fund who will receive a
percentage of Portfolio Manager’s Performance Fee on the basis of the Fee Sharing Rate defined by
the Portfolio Manager of Performance Fee (set in the Referral Offer), generated in a Fund only by PM
Investors invited by Associate via the Associate`s referral link, as part of the Referral offer.
“Referred Investment Fee” shall mean an amount of Performance Fee generated in a Fund only by
PM Investors invited by Referral Associate (via the Associate`s referral link) within a particular
Referral Offer.
“Referral Offer” shall mean the offer/s created by the Portfolio Manager to invite the Referral
Associate.
“Referral Link” shall mean the link the Referral Associate will share to invite Investors to the Portfolio
Manager`s Fund.
“Services” shall mean the services provided by the Company to the Client as set out in paragraph 4
of PART A hereunder.
“Shared Fee” shall mean the amount that a Portfolio Manager pays to an Associate based on the
set Fee Sharing Rate at which Portfolio Manager shares its’ Performance Fee with the
AssociateShared Fee has two types: a. Associate Referral Shared fee and b. Associate Auxiliary
Shared fee.
“Short Position” shall mean a sell position that appreciates in value if Underlying Market prices fall in
CFD trading. For example, in respect of Currency Pairs: selling the Base Currency against the Quote
Currency. Short Position is the opposite of a Long Position.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
“Slippage” shall mean the difference between the requested price of a Transaction in a CFD, and
the executed price of the said Transaction. Slippage often occurs during periods of higher price
volatility (for example due to news events), making an Order at a specific price impossible to
execute, when Market Orders and Pending Orders are used, and also when large Orders are
executed when there may not be enough interest at the desired price level to maintain the
expected price of trade; Slippage usually occurs in Market Execution and may occur in Instant
Execution when maximum deviation is set.
“Social Trading” or “Social Trading Copying” shall mean the service provided by the Company via
its Website and/or mobile application giving the Client the ability either to become an Investor and
start copying strategies of Strategy Providers or become a Strategy Provider and create investment
strategy/ies (Strategy/ies) and attract Investors to follow such Strategy/ies. Social Trading consists
of different products and/or account types as these are described on the Website.
“Strategy” shall mean the account opened by a Strategy Provider to carry out a series of
transactions for the purpose of Social Trading and which is available for Investors to copy and
invest.
“Strategy Provider” shall mean the Client who is using the Social Trading service by creating his/her
Strategy in accordance and by complying with the Company’s Strategy opening procedures.
“Swap or Rollover” shall mean the interest added or deducted for holding a position open overnight
in CFD trading.
“Total Fund Fee” shall mean an amount of all Performance Fee generated in a Fund.
“Trading Commission” shall mean a fee charged for providing the Service.
“Trading Platform” shall mean the Company’s online trading system which includes the aggregate
of its computer devices, software, databases, telecommunication hardware, all programs and
technical facilities providing real-time Quotes, making it possible for the Client to obtain
information of markets in real time, make technical analysis on the markets, enter into
Transactions, place and delete Orders, receive notices from the Company and keep record of
Transactions and calculating all mutual obligations between the Client and the Company. The
Trading Platform consists of the Trading Server and the Client Terminal.
“Trading Server” shall mean the software server side of the Trading Platform, in addition to any
platform trading facilitates including (but not limited to) web and mobile traders. The Trading
Server is used to arrange for the execution of the Client’s Orders or instructions or requests, to
provide trading information in real-time mode and historical information about trading activity of
the Client (the content is defined by the Company), in consideration of the mutual liabilities
between the Client and the Company.
“Trailing Stop” shall mean a tool in MetaQuotes Terminals MT4 or MT5. Trailing Stop is always
attached to an Open Position and could be set and works in Client Terminal. Only one Trailing Stop
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
can be set for each Open Position. After the Trailing Stop has been set, at incoming of new Quotes,
the Client Terminal checks whether the Open Position is profitable. As soon as profit in pips
becomes equal to or higher than the specified level, command to place the Stop Loss Order will be
given automatically. The Order level is set at the specified distance from the current price. If price
changes in the more profitable direction, Trailing Stop will make the Stop Loss level follow the price
automatically, but if profitability of the position falls, the order will not be modified anymore. After
each automatic Stop Loss order modification, a record will be made in the Client Terminal journal.
“Transaction” shall mean any CFD Order that has been executed on behalf of the Client under this
Agreement.
“Transaction Size” shall mean Lot Size multiplied by the number of Lots in CFD trading.
“Underlying Asset” shall mean the underlying asset in a CFD which may be Currency Pairs, Metals,
Futures, Commodities, Indices, Stocks, Cryptocurrencies or any other asset according to the
Company’s discretion from time to time.
“Underlying Market” shall mean the relevant market where the Underlying Asset of a CFD is traded.
“Website” when used in this Agreement, unless the context otherwise requires shall mean the
Company’s website at https://www.exness.com or such other website as the Company may
maintain from time to time Mobile and Web Applications, and any Software(s) provided by the
Company from time to time under and/or pursuant to the Terms of this Agreement.
“Written Notice” shall mean any notice or communication given either via the Trading Platform
and/or internal mail, and/or email, and/or facsimile transmission, and/or post, and/or commercial
courier service, and/or air mail and/or to the Company’s Website, as well through the Client’s
Personal Area.
2.2 In the Agreement, words importing the singular shall import the plural and vice versa, words
importing the masculine shall import the feminine and vice versa and words denoting persons
include corporations, partnerships, other unincorporated bodies and all other legal entities and
vice versa.
2.3 Paragraph headings in the Agreement are for ease of reference only.
2.4 Any reference in the Agreement to any act and/or regulation and/or law shall be that act or
regulation or law as amended, modified, supplemented, consolidated or re-enacted from time to
time, all guidance noted, directives statutory instruments or orders made pursuant to such and any
statutory provision of which that statutory provision is a re-enactment or modification.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
and submits the Account Opening Application Form together with all the required identification
documentation and all internal Company checks (including without limitation anti-money
laundering checks, know-your-client checks, appropriateness tests and other identification
procedures) have been fully satisfied. Furthermore the Company retains the right, during the
business relationship with the Client, to request at any time any other documentation and/or
information from the Client that the Company considers necessary as part of the Company’s
ongoing monitoring of the Client’s activity. It is further understood that the Company reserves the
right to impose additional due diligence requirements to accept Clients residing in certain
countries.
3.2 The Client upon accepting the documents found on the Company’s website which set out the
terms upon which the Company will offer Services and has fully satisfied the Company’s required
identification documentation requirements and been verified, may deposit any amount and in any
currency as defined and accepted by the Company from time to time and start trading. The
Company reserves the right to define at its absolute discretion and at any time the required
identification documentation, the minimum and maximum amount of deposit(s) as well as the
time period in which the Client must fully satisfy the Company’s required identification
documentation requirements and any other relevant ad-hoc request. In this respect, the Client
shall be notified with a Written Notice. In the event that, the Client does not fully satisfy the
Company’s required identification documentation requirements within the time period set by the
Company, the Company reserves the right to return any funds deposited back to their origin and
impose restrictions in the operation of the Client Accounts including but not limited to restrictions to
additional deposits and/or immediately terminate the business relationship with the Client and
close the Client Account and/or to proceed to any other action deemed necessary.
4. Services
4.1 Subject to the Client’s obligations under the Agreement being fulfilled, the Company may at its
discretion offer the following Services to the Client:
C. Provide safekeeping and administration of financial instruments for the account of Client (as
and if applicable), including custodianship and related services such as cash/collateral
management.
D. Provide foreign currency services provided they are associated with the provision of the
reception and transmission service of paragraph 4.1. (A) and (B) of PART A of this document.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
the provision of investment advice, recommendation or proposal in CFDs or the Underlying Markets
or Underlying Assets. The Client alone will enter into Transactions and take relevant decisions
based on his own judgment. In asking the Company to enter into any Transaction, the Client
represents that the Client has been solely responsible for making his own independent appraisal
and investigation into the risks of the Transaction. The Client represents that he has sufficient
knowledge, market sophistication, professional advice and/or experience to make his own
evaluation of the merits and risks of any Transaction. In the event the Client wishes to proceed
further regardless of the level of the suitability of the products traded under this Agreement, and
enter into any Transaction with the Company, the Company assumes no fiduciary duty in its
relations with the Client.
5.2 The Company will not be under any duty to provide the Client with any legal, tax or other advice
relating to any Transaction. The Client should seek independent expert advice if he is in any doubt
as to whether he may incur any tax liabilities. The Client is hereby warned that tax laws are subject
to change from time to time.
5.3 The Company may, from time to time and at its discretion, provide the Client (or in newsletters
which it may post on its Website or provide to subscribers via its Website or the Trading Platform or
otherwise) with information, training/educational material,news, market commentary or other
information but not as a Service. Where it does so:
C. This information is provided solely for informational purposes, in order to enable the Client to
make his own investment decisions and does not amount to investment advice or unsolicited
financial promotions to the Client;
D. If the document contains a restriction on the person or category of persons for whom that
document is intended or to whom it is distributed, the Client agrees that he will not pass it on to
any such person or category of persons;
E. The Client accepts that prior to despatch, the Company may have acted upon it itself to make
use of the information on which it is based. The Company does not make representations as to
the time of receipt by the Client and cannot guarantee that he will receive such information at
the same time as other clients.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
6.2 When placing Orders in CFDs, the related Costs may appear relative to the value of the CFD,
therefore the Client has the responsibility to understand how Costs are calculated in this case.
6.3 The Company may vary its Costs from time to time. The Company will send a Written Notice to
the Client informing of any changes before they come into effect and the latter shall be free to
dissolve the contract immediately upon receipt of such Written Notice. In the event that such
change is based on a change in interest rates or tax treatment or where there is a valid reason, the
Company shall have the right to amend it without prior notice to the Client provided that the
Company shall inform the Client at the earliest opportunity and that the latter is free to dissolve the
Agreement immediately.
6.4 When providing a Service to a Client, the Company may pay or receive fees,commissions or
other monetary or non-monetary benefits to, or from third parties as far as permissible under
Applicable Regulations. The Company will provide information on such benefits to the Client if
required under Applicable Regulations.
6.5 The Company will not act as tax advisor or agent for the Client. The Client shall be solely
responsible for all filings, tax returns and reports on any Transactions which should be made to any
relevant authority, whether governmental or otherwise, and for payment of all taxes (including but
not limited to any transfer or value added taxes), arising out of or in connection with any
Transaction.
6.6 The Client undertakes to pay all stamp expenses relating to this Agreement and any
documentation which may be required for the carrying out of the transactions under this
Agreement.
6.7 The Company may charge the Client for carrying out operations to pay in/withdraw funds. The
amount of charge for paying in/ withdrawal of funds depends on factors such as the transaction
sum, the type of transaction, the transaction currency, the system of payment etc.
6.8 The Trading Commission and/or the Spreads and/or any other applicable Costs for performing
trading operations in trading Accounts are shown on the Company’s Website in the Contract
Specifications section and/or on the Client Terminal and/or on the Trading Platform.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
EXNESS B.V
Email: [email protected]
7.2 In order to communicate with the Client, the Company may use any of the following methods,
as determined in its sole discretion:
B. Email;
C. Facsimile transmission;
D. Telephone;
F. Post;
H. Air mail;
J. Personal Area.
K. Video calls
7.3 Any communications sent to the Client (documents, notices, confirmations, statements etc.) are
deemed received:
A. If sent by Trading Platform internal mail and/or through Client Terminal, immediately after
sending it;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
C. If sent by facsimile transmission, upon receipt by the sender of a transmission report from its
facsimile machine confirming receipt of the message by recipient’s facsimile machine during
the business hours at its destination.
F. If sent via commercial courier service, at the date of signing of the document on receipt of
such notice;
G. If sent by air mail, five (5) Business Days after the date of their dispatch;
H. If posted on the Company Webpage, within one hour after it has been posted;
7.4 In order to communicate with the Client, the Company will use the contact details provided by
the Client whilst opening the Client Account or as updated later on. Hence, the Client has an
obligation to notify the Company immediately of any change in the Client’s contact details.
7.5 Faxed documents received by the Company may be electronically scanned and reproduction
of the scanned version shall constitute conclusive evidence of such faxed instructions.
7.6 All transactions and correspondence made of any form (i.e. via telephone, video conferencing,
telefax, email, live chat or by use of other electronic communication means) between the
Company and the Client may be recorded. Such records will be retained in physical records or/and
in a digital format for a period as may be prescribed by the Applicable Regulations. The recording
of our communication may be made with or without the use of a spoken warning, tone, or similar
notification to the Client. The Company’s recordings shall be and remain sole property of the
Company and shall be accepted by the Client as conclusive evidence of the orders, instructions or
conversations so recorded. The Client agrees that the Company may deliver copies or transcripts
of such recordings to any court, arbitrator, independent auditor, Competent Authority or law
enforcement authority, upon request.
7.7 The Client accepts that the Company may, for the purpose of administering the terms of the
Agreement, from time to time, make direct contact with the Client using any of the methods
mentioned in paragraph 7.2 of PART A of this document.
7.8 In connection with any of the Services the Company provides, the Company may make
interactive online chat support services available to the Client. Through the use of the chat services,
the Client may interact with a human representative or the Company’s chatbot or an automated
bot or another non-human (“Automated Communication Systems”). The Automated
Communication Systems are intended for use by individuals over 18 years old and are provided
primarily as a convenience to assist the Client in understanding the Services, for general information
purposes and to facilitate communication process, and does not constitute financial advice,
recommendation or proposals. The chat services are offered “as is” and “as available” basis with no
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
warranty that the chat will be free of fault or error, and the Company accepts no liability for the
accuracy, completeness or suitability of information provided or statements made during live chat
interactions, including information provided or statements made by the Automated Communication
Systems. Company will make reasonable efforts to supply accurate and current information based
on the Client’s inquiries and needs. Nothing communicated in the Automated Communication
Systems will be considered a legal agreement, representation, or warranty as to theServices,
processes, decisions, response time, or a consent to use electronic records and/or electronic
signatures as a substitute for written documents. The Client should not rely on any chat responses
as a basis for making financial decisions. Company disclaims any liability for any actions taken
based on information obtained through the Automated Communication Systems. Any personal
information shared with the Company when using the Automated Communication Systems shall be
processed by the Company in line with the requirements of the applicable data protection law and
the Company’s Privacy Policy.
7.9 The Client agrees to use the Automated Communication Systems solely within the scope of the
functionalities intended by the Company and will not use the system for any other activity and/or to
send any abusive, defamatory, dishonest, or obscenes images or messages, including malicious
attachments and doing so may result in the termination of the chat service session and/or to be
considered as an event of default as a result of which this agreement will be terminated.
7.10 The Client understands that while the Automated Communication System can provide
information on account activity, market data, and general information related to the Services
offered by the Company, any communication received from the Automated Communication
System, including but not limited to responses, suggestions, or guidance, shall not be construed as
personalized financial advice, a recommendation to engage in a particular transaction or strategy,
or an endorsement of any particular investment. The Client agrees that they are responsible for their
investment decisions and that they should seek personalized advice from qualified professionals
before making any financial decisions. The Client acknowledges that they will not rely on the
Automated Communication System for making such decisions and that the Company will not be
held liable for any actions taken by the Client based on the information provided by the Automated
Communication System.
7.11 The Company reserves the right to monitor and review communications through the Automated
Communication Systems for quality assurance, compliance with applicable laws and regulations,
and for any other business purposes as deemed appropriate by the Company.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
8.2 Client information which the Company holds is to be treated by the Company as confidential
and will not be used for any purpose, other than in connection with the provision, administration
and improvement of the Services, for research and statistical purposes and for marketing purposes
and as provided for under paragraph 8.3. under PART A of this document. Certain data (including
personal data) might be used by the Company to diagnose or fix technology problems, security
issues and vulnerabilities and disclosed to a third party. Information already in the public domain,
or already possessed by the Company without a duty of confidentiality will not be regarded as
confidential.
8.3 The Client agrees that, the Company has the right to disclose Client information (including
recordings and documents of a confidential nature, card details, personal details) in the following
circumstances as and to the extent required:
C. To relevant authorities to investigate suspicion of, or prevent fraud, money laundering or other
illegal activity;
D. To execution venues or any third party as necessary to carry out Client instructions or Orders
and for purposes ancillary to the provision of the Services;
E. To credit reference and fraud prevention agencies, third party authentication service providers
and other financial institutions/brokers for credit checking, fraud prevention, anti-money
laundering purposes, identification or due diligence checks of the Client. To do so, these
agencies/parties may check the details the Client supplied against any particulars on any
database (public or otherwise) to which they have access. They may also use Client details in
the future to assist other companies for verification purposes. A record of the search will be
retained by the Company;
F. To the Company’s professional advisors, provided that in each case the relevant professional
shall be informed about the confidential nature of such information and commit to the
confidentiality herein obligations as well;
G. Only to the extent required, to other service providers who create, maintain or process
databases (whether electronic or not), offer record keeping services, email transmission
services, messaging services or similar services which aim to assist the Company to collect,
store, process and use Client information or get in touch with the Client or improve the
provision of the Services under this Agreement;
H. Only to the extent required, to other service providers for statistical purposes in order to
improve the Company’s marketing, in such a case the data will be provided in an aggregate
form;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
I. To market research call centers that provide telephone or email surveys with the purpose to
improve the services of the Company;
K. Where necessary in order for the Company to defend or exercise its legal rights;
N. To successors or assignees or transferees or buyers, with five (5) Business Days prior Written
Notice to the Client, for the purposes of paragraph 19.2 under PART A of this document).
8.4 Clients' rights regarding their personal data and other non-public client data are described at
the Privacy Policy available on the Company’s website.
9. Amendments
9.1 The Company may upgrade the Personal Area and/or the Client Account and/or the Trading
Platform or enhance the services offered to the Client if it reasonably considers this is to the Client’s
advantage and there is no increased cost to the Client as a result of the change.
9.2 Unless provided differently elsewhere in this Agreement, the Company has the right to amend
the terms of the Client Agreement at any time giving to the Client at least five (5) Business Days
Written Notice prior to such changes. Any such amendments will become effective on the date
specified in the notice. The Client acknowledges that a variation which is made to reflect a change
of law or regulation may, if necessary, take effect immediately and without notice.
9.3 Unless provided differently, the Company may change any document which is part of the
Agreement, except the present document, without prior notice to the Client.
9.4 This Agreement supersedes any prior written or verbal communication or understanding. We
may change the terms of this Agreement at any time. Any later version of this document shall
supersede all previous versions.
10. Termination
10.1 The Company may terminate this Agreement at any time and without any cause by giving at
least five (5) calendar Days Written Notice to the Client.
10.2 The Company may terminate this Agreement with immediate effect and without prior notice
for any good reason such as in an Event of Default of the Client as defined in paragraph 11.1. of PART
A of this document.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
10.3 Termination by any Party will not affect any obligation which has already been incurred by
either Party in respect of any Open Position or any legal rights or obligations which may already
have arisen under the Agreement or any Transactions and deposit/withdrawal operations made
thereunder.
10.4 Upon termination of this Agreement, all amounts payable by the Client to the Company will
become immediately due and payable including (without limitation):
A. All outstanding Costs and any other amounts payable to the Company;
B. Any dealing expenses incurred by terminating the Agreement and charges incurred for
transferring the Client’s investments to another investment firm;
C. Any losses and expenses realized in closing out any Transactions or settling or concluding
outstanding obligations incurred by the Company on the Client’s behalf;
D. Any charges and additional expenses incurred or to be incurred by the Company as a result of
the termination of the Agreement;
E. Any damages which arose during the arrangement or settlement of pending obligations.
10.5 Once notice of termination of this Agreement is sent or upon termination the following shall
apply:
A. Subject to any other rights of the Company described herein, tThe Client will have an
obligation to close all his Open Positions and ensure that all funds and balances are
appropriately withdrawn by the termination date. If he fails to do so, upon termination, the
Company will have the right at its discretion to:
B. The Company will be entitled to cease to grant the Client access to the Trading Platform or
may limit the functionalities the Client is allowed to use on the Trading Platform;
C. The Company will be entitled to refuse to open new positions for the Client;
D. The Company will be entitled to refuse to the Client to withdraw money from the Client Account
and the Company reserves the right to keep Client’s funds as necessary to close positions
which have already been opened and/or pay any pending obligations of the Client under the
Agreement.
10.6 During the Termination notice period any or all the following may apply:
A. The Company has the right to combine any Client Accounts of the Client, to consolidate the
Balances in such Client Accounts and to set off those Balances with obligations of the Client
towards the Company;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
C. The Company has the right to convert any currency into any other currency;
D. The Company has the right to close out the Client’s Open Positions at current Quotes;
10.7 In the event that, subsequent to the termination date of this Agreement any of the Client's
Account maintains a balance, the Company shall have the discretionary right to impose a
termination handling fee for the handling of post-termination account matters (the "Termination
Handling Fee"), as per below:
A. The Termination Handling Fee shall be an one off fee of up to Ten US Dollars (USD $10.00) or the
equivalent sum (depending on the Currency of the Client Account). The Company reserves the
right to change the one off fee at any given time following the termination as the Company
deems necessary.;
B. The Termination Handling Fee shall not be imposed if the total available balance in the Client’s
Account is more than the Termination Handling Fee. The Company reserves the right to impose a
Termination Handling Fee on any trading account within the Personal Area.
C. The Company shall have the right to charge the Termination Handling Fee if the Client upon
termination of this Agreement has failed to withdraw any remaining balances and/or funds from
the Trading Account;
D. The Company reserves the discretionary right to apply the Termination Handling Fee at any
given time upon Termination;
10.8 The Company will have the right to terminate this Agreement at any given time with or without
prior notice to the Client, in the event the Client has no any Open Positions/ Orders and/or no
Funds in the Client’s Trading Account.
10.9. Notwithstanding any provision herein to the contrary, the Client shall have the right to unilaterally
terminate this Agreement at any time and for any reason, pursuant to delivering to the Company a
Written Notice five (5) calendar days prior to the intended date of termination. Such termination
may only become effective provided that, at the time of the intended termination, there are no open
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
positions or orders or remaining balance on the Client's Account and no outstanding financial or
contractual obligations owed by the Client to the Company. The Company at its absolute discretion
reserves the right to carry out the termination at any time before the completion of the five (5)
calendar days following the receipt of the Written Notice for termination by Client.
11. Default
11.1 Each of the following events constitutes an “Event of Default”:
A. The failure of the Client to provide any Initial Margin and/or Hedged Margin, or other amount
due under the Agreement;
B. The failure of the Client to perform any obligation due to the Company including but not limited
to the obligation of the Client to adhere to the Anti-Money Laundering (AML) Regulations and to
submit any identification documentation and/or any other information required by the
Company and/or satisfy any other request for KYC verification including but not limited to
video call verification and as determined in the Company’s sole discretion;
C. If an application is made in respect of the Client pursuant to the Curaçao’ bankruptcy laws or
any equivalent act in another jurisdiction (if the Client is an individual), if a partnership, in
respect of one or more of the partners, or if a company, a receiver, trustee, administrative
receiver or similar officer is appointed, or if the Client makes an arrangement or composition
with the Client’s creditors or any procedure which is similar or analogous to any of the above is
commenced in respect of the Client;
D. The Client is unable to pay the Client’s debts when they fall due;
E. The Client (if the Client is an individual) dies or is declared absent or becomes of unsound
mind;
F. Where any representation or warranty made by the Client in paragraph 14 of PART A of this
document is, or becomes untrue;
G. Any other circumstance where the Company reasonably believes that it is necessary or
desirable to take any action set out in paragraph 11.2 of PART A of this document ;
H. An action set out in paragraph 11.2 of PART A of this document is required by a competent
regulatory authority or body or court;
I. The Client involves the Company in any type of fraud or illegality or may be at risk of involving
the Company in any type of fraud or illegality, such risk determined in good faith by the
Company;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
K. If the Company suspects that the Client is engaged into money laundering activities and/or
terrorist financing and/or in any other criminal activities or for any other cases where the Client
may involve the Company in any type of fraud or illegality and/or in any activity considered
suspicious by the Company.
L. If the Company suspects that Client is engaged in fraudulent and/ or illegal and/or abnormal
activities or doubtful operations as further defined in the General Business Terms, and/or any
other activities considered suspicious at the Company’s discretion.
M. if the Company has reason to suspect that the Client is involved in any kind of credit/debit
card fraud including the situation where for any reason a claim, dispute, and/or chargeback is
received by any payment service provider and/or method.
N. If the Client infringes and/or violates any internal policies and procedures of the Company in
relation to any Events of Default.
O. If the Company suspects that the Client has carried out trading:
(a) which can be characterized as excessive and/or without legitimate intent and/or in bad
faith, in order to profit while taking on minimal or no risk;
(b) while relying on price latency and/or arbitrage opportunities/or incorrect or inefficient
pricing;
(c) which can be considered in the Company’s sole discretion as market abuse and/or market
manipulation and/or fraudulent activity and/or inside information and/or prohibited trading
techniques;
P. For any other circumstance where Company reasonably believes that it is necessary or
desirable to take any action in accordance with paragraph 11.2 to protect the Companys or all
or any of its’ clients.
Q. If the Company suspects that Client shares any personal data and/or personal information in
breach of the Company's privacy policies and/or this Agreement and/ or the Personal Data
Sharing Disclaimer.
R. If the client violates or is in breach of any terms, agreements or policies of a related or affiliated
entity of the company or a payment processor or digital wallet’s provider of the Company.
Such violation shall be considered as an Event of Default and the Company shall have the right
to take any necessary action, including termination of this Agreement in response to such
default.
S. If the Company suspects any Prohibited Actions on the Trading Platform as described in Part C,
paragraph 2 below herein.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
11.2 If an Event of Default occurs the Company may, at its absolute discretion, at any time and
without prior Written Notice, take one or more of the following actions:
A. Temporarily block the Client Account and/or accounts of another Client which the Company
considers to be involved in suspicious activity, until the Company can determine if an Event of
Default has occurred. In case of investigation of Events of Default, the Company may request
the Client to provide various documents and the Client is under an obligation to provide such;
B. The Company has the right to combine any Client Accounts of the Client, to consolidate the
Balances in such Client Accounts and to set-off those Balances with obligations of the Client
towards the Company;
D. The Company has the right to convert any currency in the Client Account to another currency
at market related rates;
E. The Company has the right to close out the Client’s Open Positions at current Quotes;
G. Limit and/or restrict and/or ban any deposit payment methods available for the Client from
time to time.
H. Increase the Stop Out level or change the required Margin Level of a Trading Account and
forcibly close any Client’s open positions or stop an account out if Margin Level falls below 100%.
I. The Company has the right to seize and/or reverse and/or cancel any profits/losses that may
have been earned/made through Transactions associated with the Client’s Account and/or to
return solely the initial deposit amount to the Client's Account, excluding any profits that have
been generated;
K. The Company has the right to reject any order of the Client;
L. The Company has the right to freeze and/or suspend amounts in the trading accounts, where it
deems such action is necessary to adhere to relevant laws and regulations.
M. To take any actions deemed necessary including but not limited to refuse to the Client to
withdraw money from the Client Account until such time as the Event(s) of Default has been
resolved or the Client has settled all obligations owing to the Company.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
A. Government actions, the outbreak of war or hostilities, the threat of war, acts of terrorism,
national emergency, riot, civil disturbance, sabotage, requisition, or any other international
calamity, economic or political crisis that, in the Company’s opinion, prevents it from
maintaining an orderly market in one or more of the Financial Instruments in respect of which it
deals on the Trading Platform;
B. Act of God, earthquake, tsunami, hurricane, typhoon, accident, storm, flood, fire, epidemic or
other natural disaster making it impossible for the Company to offer its Services;
C. Labour disputes and lock-out which affect the operations of the Company;
D. Suspension of trading on an Underlying Market, or the fixing of minimum or maximum prices for
trading on a Market, a regulatory ban on the activities of any party (unless the Company has
caused that ban), decisions of state authorities, governing bodies of self-regulating
organizations, decisions of governing bodies of organized trading platforms;
F. Breakdown, failure or malfunction of any electronic, network and communication lines (not due
to the bad faith or wilful default of the company) and DdoS-attacks;
G. Any event, act or circumstances not reasonably within the Company’s control and the effect of
that event(s) is such that the Company cannot provide the Service and is not in a position to
take any reasonable action to cure the default;
H. The suspension, liquidation or closure of any market or the abandonment or failure of any
event to which the Company relates its Quotes, or the imposition of limits or special or unusual
terms on the trading in any such market or on any such event which affect the ability of the
Company to provide the Service.
I. The occurrence of an excessive movement in the level of any transaction and/or Underlying
Asset or Underlying Market or the Company’s anticipation (acting reasonably) of the
occurrence of such a movement;
J. The failure of any relevant supplier, financial institution intermediate broker, liquidity provider,
agent or principal of the Company, custodian, sub-custodian, dealer, exchange, clearing house
or regulatory or self-regulatory organization, for any reason, to perform its obligations.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
12.2 If the Company determines in its reasonable opinion that a Force Majeure Event exists (without
prejudice to any other rights under the Agreement) the Company may without prior notice and at
any time take any, or a combination or all of the following steps:
B. Close out any or all Open Positions at such prices as the Company considers in good faith to
be appropriate;
D. Suspend or modify the application of any or all terms of the Agreement to the extent that the
Force Majeure Event makes it impossible or impractical for the Company to comply with them;
F. Decrease Leverage;
G. Shut down the Trading Platform(s) in case of malfunction for maintenance or to avoid
damage;
K. Take or omit to take all such other actions as the Company deems to be reasonably
appropriate in the circumstances with regard to the position of the Company, the Client and
other clients;
12.3 Except as expressly provided in this Agreement, the Company will not be liable or have any
responsibility for any type of loss or damage arising out of any failure, interruption, or delay in
performing its obligations under this Agreement where such failure, interruption or delay is due to a
Force Majeure event.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
13.2 The Company will not be held liable for, any loss or damage or expense or loss incurred by the
Client in relation to, or directly or indirectly, arising from but not limited to:
B. Errors in the settings of Client Terminal, out-of-sequence Client Terminal update, any delay
caused by the Client Terminal, the Client not following the instructions on the Client Terminal;
E. Any failure by the Company to perform any of its obligations under the Agreement as a result
of Force Majeure Event;
G. The solvency, acts or omissions of any third party referred to in paragraph 1.6 of PART B of this
document;
I. Any person obtaining the Client’s Access Data that the Company has issued to the Client prior
to the Client’s reporting to the Company of the misuse of his Access Data;
M. Occurrence of Slippage;
N. Any of the risks and warnings of the document “Risks Disclosure and Warnings Notice”, found
on the Company’s website, materializes;
R. The actions, Orders, instructions, Transactions entered into by the Client under this Agreement.
S. Failure by the Client to provide truthful and complete information and/or documentation.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
13.3 If the Company incurs any claims, loss, damage, liability, costs or expenses, which may arise as
a result of the execution of the Agreement and/or in relation to the provision of the Services and/or
in relation to any Order it is understood that the Company bears no responsibility whatsoever and it
is the Client’s responsibility to indemnify the Company for such.
13.4 The Company shall in no circumstances be liable to the Client for any consequential, special or
indirect losses, damages, loss of profits, loss of opportunity (including in relation to subsequent
market movements), costs or expenses the Client may suffer in relation to the Agreement or any
Transaction.
A. The information provided by the Client to the Company in the Account Opening Application
Form and at any time thereafter is true, accurate and complete and the documents handed
over by the Client are valid and authentic and the Client shall inform the Company of any
changes;
B. The Client has read and fully understood and undertakes to comply with the terms of this
document (Client Agreement) and the various documents found on the Company’s website,
namely “General Business Terms”, “Risk Disclosure and Warnings Notice”, “Complaints
Procedure for Clients”, “Privacy Policy”, “Key Facts Statement”, “Bonus Terms and Conditions”
and if applicable the “Partnership Agreement”;
C. The Client is duly authorized to enter into the Agreement, to give Orders, instructions and
Requests and to perform its obligations thereunder;
D. The Client is acting as a principal and not as agent or representative or trustee or custodian on
behalf of someone else. The Client may act on behalf of someone else only if the Company
specifically consents to this in writing and provided that all the documents required by the
Company for this purpose are received;
E. The Client is the individual who has completed the Account Opening Application Form or, if the
Client is a company, the person who has completed Account Opening Application Form on the
Client’s behalf is duly authorized to do so;
F. All actions performed under the Agreement will not violate any law or rule applicable to the
Client or to the jurisdiction in which the Client is resident, or any agreement by which the Client
is bound or by which any of the Client’s assets or funds are affected;
G. The Client has declared in the Account Opening Application Form, if he is a Politically Exposed
Person and will notify the Company if at any stage during the course of this Agreement he
becomes a Politically Exposed Person;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
H. The Client funds are not in any direct or indirect way the proceeds of any illegal activity or used
or intended to be used for terrorist financing;
I. The Client funds are free of any lien, charge, pledge or other encumbrance;
J. The Client has chosen the particular type of Service and Financial Instrument, taking his total
financial circumstances into consideration which he considers reasonable under such
circumstances;
K. There are no restrictions on the markets or financial instruments in which any Transactions will
be sent for execution, arising from the Client’s nationality or religion;
L. The Client will take into account any information in the Company's advertising materials only in
combination with the complete description of the advertised services or promotion published
on the Company's website;
N. The Client will not use Company’s bid and offer prices for any purpose other than for its own
trading purposes, and the Client agrees not to redistribute our bid and offer prices to any other
person whether such redistribution be for commercial or other purposes, except if otherwise
previously agreed between the parties.
O. The Client will use the services offered by the Company pursuant to this Agreement in good
faith and, to this end, the Client will not use any electronic device, software, algorithm, any
trading strategy or any arbitrage practices (such as but not limited to latency abuse, price
manipulation or time manipulation) that aims to manipulate or take unfair advantage of the
way in which Company constructs, provides or conveys its’ bid or offer prices. In addition, the
Client agrees that using any device, software, algorithm, strategy or practice in its dealings
with the Company whereby the Client is not subject to any market risk will be evidence that the
Client is taking unfair advantage of the Company.
P. The Client acknowledges the contents of the Risk Disclosure and Warning Notice and the Key
Facts Statement that are available to the website, and fully understands the important aspects,
benefits and risks of the financial services and products offered by the Company.
A. Trading in CFDs is not suitable for all members of the public and the Client runs a great risk of
incurring losses and damages as a result of trading in CFDs and accepts and declares that he
is willing to undertake this risk. The damages may include loss of all his money and also any
additional commissions and other expenses to keep his positions open.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
B. CFDs carry a high degree of risk. The gearing or leverage often obtainable in CFDs means that
a small deposit or down payment can lead to large losses as well as gains. It also means that a
relatively small movement can lead to a proportionately larger movement in the value of the
Client’s investment and this can work against him as well as for him.
C. CFD Transactions have a contingent liability, and the Client should be aware of the implications
of this in particular the Margin requirements.
E. The risks and warnings of the document “Risks Disclosure and Warnings Notice”, found on the
Company’s website.
A. He will not be entitled to delivery of, or be required to deliver, the Underlying Asset of the CFD,
nor ownership thereof or any other interest therein.
B. No interest shall be due on the money that the Company holds in his Client Account.
C. When trading in CFDs the Client is trading on the outcome of the price of an Underlying Asset
and that trading does not occur on a regulated Market but over-the-counter (OTC).
15.3 The Client consents to the provision of the information of the Agreement by means of a
Website.
15.4 The Client confirms that, he has regular access to the internet and consents to the Company
providing him with information, including, without limitation, information about amendments to the
terms and conditions, costs, fees, this Agreement, policies and information about the nature and
risks of investments by posting such information on the Website.
16.3 Notwithstanding any other provision of this Agreement, in providing Services to the Client, the
Company shall be entitled to take any action as it considers necessary in its absolute discretion, to
ensure compliance with the relevant market rules and/or practices and all other applicable laws.
16.4 All transactions on behalf of the Client shall be subject to Applicable Regulations. The Company
shall be entitled to take, or omit to take any measures which it considers desirable, in view of
compliance with the Applicable Regulations in force at the time. Any such measures, as may be
taken and the Applicable Regulations in force shall be binding on the Client.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
16.5 The Client may submit complaints to the Company according to the “Complaints Procedure for
Clients” found on the Website. The Company is committed to providing financial services with due
skill, care, and diligence in the best interest of our clients. The Company ensures that clients are
well-informed about the internal procedures established for complaint resolution, and these details
are provided to them in writing.
17. Severability
17.1 Should any part of this Agreement be held by any court of competent jurisdiction to be
unenforceable or illegal or contravene any rule, regulation or by law of any Underlying Market or
regulator, that part will be deemed to have been excluded from this Agreement from the beginning,
and this Agreement will be interpreted and enforced as though the provision had never been
included and the legality or enforceability of the remaining provisions of the Agreement or the
legality, validity or enforceability of this provision in accordance with the law and/or regulation of
any other jurisdiction, shall not be affected.
19. Assignment
19.1 The Company may at any time sell, transfer, assign or novate to a third party any or all of its
rights, benefits or obligations under this Agreement or the performance of the entire Agreement
subject to providing at least five (5) Business Days prior Written Notice to the Client. This may be
done, without limitation, in the event of merger or acquisition of the Company with a third party,
reorganization of the Company, upcoming winding up of the Company, or sale or transfer of all or
part of the business or the assets of the Company to a third party.
19.2 It is agreed and understood that in the event of transfer, assignment or novation described in
paragraph 19.1 above, the Company shall have the right to disclose and/or transfer all Client
information (including without limitation personal data, recording, correspondence, due diligence
and client identification documents, files and records, the Client trading history), transfer the Client
Account and the Client Money as required, subject to providing at least five (5) Business Days prior
Written Notice to the Client.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
19.3 The Client may not transfer, assign, charge, novate or otherwise transfer or purport to do so the
Client’s rights or obligations under the Agreement without the prior written consent of the
Company.
20. Language
20.1 The Company’s official language is the English language and the Client should always read
and refer to the main Website for all information and disclosures about the Company and its
activities. Translation or information provided in languages other than English, is for informational
purposes only and does not bind the Company or have any legal effect whatsoever, the Company
having no responsibility or liability regarding the correctness of the information therein.
21. Introducer
21.1 In cases where the Client is introduced to the Company through a third person (“Introducer”),
the Client acknowledges that, the Company is not responsible or accountable for the conduct
and/or representations of the Introducer and the Company is not bound by any separate
agreements entered into between the Client and the Introducer.
21.2 The Client acknowledges and confirms that his agreement or relationship with the Introducer
may result in additional costs, since the Company may be obliged to pay commission fees or
charges to the Introducer.
21.3 The Client introduced by a Partner may request at any time to be unlinked from a specific
Partner and /or change its Partner and be linked to another Partner. In this event the Company
and/or its Affiliates reserve the right, at its/their sole and absolute discretion to proceed with such
request.
21.4 The Client acknowledges and agrees that in the event of being referred to the Company by an
Introducer through any allowed means:
A. the Client authorizes the Company and the Company is permitted to disclose to the Introducer
details of the client's transactions, onboarding status and other related information necessary
for the calculation of commissions payable to the Introducer in accordance with the
respective agreement. These commissions may be of a fixed or variable nature. However, the
Company will not disclose the client’s contact or personal information without obtaining
explicit consent from the client and/or in accordance with relevant legal notice or any other
applicable document, either through the client's personal area or by other means.
B. the Company is not responsible for, and will not be held liable for, any guidance, suggestions,
or information pertaining to financial, trading, or other activities provided by the Introducer to
the Client and the Client hereby understands that any communications from the Introducer
may not reflect the positions, ethical standards, or culture of the Company, neither approved
by the Company. The Introducer is not acting as the legal agent of the Company.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
C. the Client recognizes that, upon sharing its contact details in accordance with paragraph
21.4.A, if the Introducer sends multiple communication requests of a repetitive and unwanted
nature, such actions are neither initiated by nor condoned by the Company, and the Company
is unable to intervene in these communications or take any action in this respect.
D. the Client further acknowledges that the Introducer is not an official or authorized
representative of the Company and is not empowered to conduct transactions, incur liabilities,
create obligations, represent, or bind the Company in any manner. The Company cannot
guarantee the substance or context of the Introducer’s communications with the Client.
E. the Company will not mediate any disputes or disagreements between Clients and Introducer,
as all interactions occur independently of the Company's internal environment.
22. Identification
22.1 In order to prevent any unauthorized access to the Client Account, verification of the Client’s
identity is made for the following non-trading operations:
E. Withdraw funds
22.2 The means of Client identification used by the Company (such as email, sms) and the method
of Client Identification is performed according to the “General Business Terms” found on the
Company’s Website.
22.3 It is understood that the Company shall have the right to suspend execution of the non-trading
operations, if the Client’s identification data are invalid or incorrect until the Client sends the correct
identification data.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
of that of the Currency of the Client Account) or comply with its obligations or exercise its rights
under this Agreement or complete any specific Transaction or Order. Any such conversion shall be
made by the Company at reasonable exchange rates as the Company shall select, having regards
to the prevailing market rates. The Company shall be entitled to charge to the Client and obtain
from the Client Account, or from the deposited amount, the expenses incurred with regard to
currency conversions for the Client, including but not limited to commissions to banks, money
transfer fees, commissions to intermediaries etc.
23.2 The Client will bear all foreign currency exchange risk arising from any Transaction or from the
exercise by the Company of its rights under the Agreement or any law.
23.3 The Client acknowledges and agrees that the Client shall comply at all times with any
Exchange Control Regulations and shall bear any and all risks associated with any Exchange
Control Regulations including without limitation with any authorisations required for any
cross-border transactions and/or from the breach of such Exchange Control Regulations and/or
from any other restriction imposed by the Exchange Control Regulations. The Client hereby
irrevocably releases the Company from any future or potential claims arising out of the Exchange
Control Regulations and any breach thereof by the Client.
24. Miscellaneous
24.1 All rights and remedies provided to the Company under the Agreement are cumulative and are
not exclusive of any rights or remedies provided in law or in equity.
24.2 Where the Client comprises two or more persons, the liabilities and obligations under the
Agreement shall be joint and several. Any warning or other notice given to one of the persons which
form the Client shall be deemed to have been given to all the persons who form the Client. Any
Order given by one of the persons who form the Client shall be deemed to have been given by all
the persons who form the Client.
24.3 In the event of the death or mental incapacity of one of the persons who form the Client, all
funds held by the Company or its nominee, will be for the benefit and at the order of the survivor(s)
and all obligations and liabilities owed to the Company will be owed by such survivor(s).
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
1.2 The Company may deposit Client money in overnight deposits and will be allowed to keep any
interest.
1.3 The Company may hold Client money and the money of other clients in the same account
(omnibus account).
1.4 Any money that the Company receives from the Client will be held in a separate client money
bank account and will be kept segregated from the Company’s own funds.
1.5 The Company may deposit Client money with a third party (i.e. intermediate broker, a bank, a
market, a settlement agent, a clearing house or OTC counterparty or a payment service provider)
who may have a security interest, lien or right of set-off in relation to that money.
1.6 Client’s money may be held on the Client’s behalf with a third party as indicated in point 1.4
above located within or outside Curaçao. The legal and regulatory regime applying to any such
person outside Curaçao will be different from that of Curaçao and in the event of the insolvency or
any other equivalent failure of that person, the Client’s money may be treated differently from the
treatment which would apply if the money was held in Curaçao or by the Company directly. The
Company will not be liable for the solvency, acts or omissions of any third party referred to in this
paragraph.
1.7 The third party to whom the Company will pass money may hold it in an omnibus account and it
may not be possible to separate it from other Client's money, or the third party’s money. In the
event of the insolvency or any other analogous proceedings in relation to that third party, the
Company may only have an unsecured claim against the third party on behalf of the Client, and
the Client will be exposed to the risk that the money received by the Company from the third party
is insufficient to satisfy the claims of the Client with claims in respect of the relevant account. The
Company does not accept any liability or responsibility for any resulting losses.
1.8 It is understood that profit or loss from trading is credited or debited in the Client Account once
the Transaction is closed.
2. Lien
2.1 The Company shall have a general lien on all funds held by the Company or its associates or its
nominees on the Client’s behalf until all Client’s obligations are satisfied. Such right of a general lien
may be extended and enforced to cover any legally binding claims, either present or future, related
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
3.2 If the aggregate amount payable by one party (in the calculation of the amount payable by the
Client, the following shall be taken into consideration: any legally binding claims related to the
Client emanating from law, compliance rules/card schemes/acquiring banks/payment
processing service providers/ payment services operators requirements, as well as if it is required
by any relevant authorities) exceeds the aggregate amount payable by the other party, then the
party with the larger aggregate amount shall pay the excess to the other party and all obligations
to make payment will be automatically satisfied and discharged.
3.3 The Company has the right to combine all or any Client Accounts opened in the Client name
and to consolidate the Balances in such accounts and to set-off such Balances in the event of
termination of the Agreement.
4. Client Account
4.1 In order to facilitate trading in CFDs, the Company will open a Client Account for the Client, which
will be activated upon the Client depositing the minimum initial deposit as determined by the
Company in its discretion from time to time. The minimum initial deposit may vary according to the
account type of the Client Account. This information is made available on our Website.
4.2 The Company may offer different account types with different characteristics, different methods
of execution and different requirements. Information on the various account types is found on the
Website.
A. In an Event of Default of the Client according to paragraph 11.2 (a) of PART A of this document
and for such time that, the Company reasonably requires to examine if an Event of Default has
occurred;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
B. After the Client’s request to temporarily block the Client Account under paragraph 5.5. of PART
B of this Client Agreement;
C. The Company has a reasonable suspicion that the Access Data of the Client may have been
received by unauthorized third parties;
D. The Company has a reasonable suspicion of unlawful actions or doubtful operations of the
Client, as set out in paragraph 1.4. of the General Business Terms.
E. In a Force Majeure Event and for such duration that the relevant event continues to exist.
F. An error in the request for the transfer of funds to another account was made by the Client and
this resulted in the Company depositing in an incorrect trading account.
5.2 Without prejudice to any other right of the Company, the Client Account shall be unblocked in
the following cases:
A. When the Company, in its sole discretion, determines that an Event of Default has not occurred,
where the Client Account was temporarily blocked under paragraph 5.1 (a) of PART B of this
Client Agreement;
B. When the Client requests from the Company to unblock the Client Account under paragraph
5.6, where the Client Account was temporarily blocked under paragraph 5.1 (b) of PART B of
this Client Agreement;
C. When the safety of the Access Data is determined by the Company and/or when the Company
issues new Access Data to the Client, where the Client Account was temporarily blocked under
paragraph 5.1 (c) of this Client Agreement;
D. When the Company determines that the Client has not engaged into any actions or doubtful
operations as set out in the paragraph 1.4 of the General Business Terms, where the Client
Account was temporarily blocked under paragraph 5.1 (d) of this Client Agreement;
E. When the Force Majeure event does not exist anymore, where the Client Account was
temporarily blocked under paragraph 5.1 (e) of PART B of this Client Agreement.
5.3 During the period for which the Client’s Account is blocked, the Company shall examine the
circumstances and determine whether the Client Account ought to be either unblocked or closed.
5.4 In case the Client Account is closed, the Company reserves the right to withhold, under the
general right of lien under paragraph 2 of Part B of this Client Agreement, for any period the
Company considers necessary, any amount it considers appropriate in order to cover any possible
legally binding claims that may occur in the future related to the Client, emanating from applicable
law, compliance rules/card schemes/acquiring banks/payment processing service providers/
payment services operators’ requirements, as well as if it is required by any relevant authorities.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
5.5 The Client has the right to request the Company to temporarily block his Client Account by
sending an email at [email protected] and/or by calling the Company, with a request to
temporarily block the Client Account and giving in both cases the account’s phone password. The
Company shall block the account within twenty four (24) hours after receiving the said request.
5.6 In order for the Company to unblock the Client Account, which was blocked further to the
request of the Client, the Client shall either send email to [email protected] and/or call the
Company with a request to unblock the account and also point out the account phone password.
The Company shall unblock the Client Account within twenty four (24) hours after receiving the
request.
6.2 When the Client Account is archived, all trades on the account will be archived as well and
cannot be restored. However, at the client's request, the company can provide a history of a
requested account.
6.3 If the Client Account is inactive for one year or more, and after notifying the Client in its last
known address, the Company reserves the right to close the Client Account and render it dormant.
6.4 Without derogation from the rest of the provisions of the Agreement, an account that has been
archived in accordance with paragraph 6.1. of Part B of the Client Agreement, may be restored, at
the client's request. Money in the archived account, shall remain owing to the Client and the
Company shall make and retain records and return such funds upon request by the Client at any
time thereafter.
6.5 Paragraph 6.2 is only applicable in relation to MT4 accounts. Paragraphs 6.1, 6.3 and 6.4 are
applicable in relation to both MT4 and MT5 accounts.
6.6 If there are no trades and/or non-trading operations (including agent operations) and/or the
Client account (s) is inactive for a period of time determined in the Company’s sole discretion, the
Company may impose partial or full scope restrictions/limitations on the Client’s Personal Area
and/or Trading Account(s) and/or may terminate this Agreement with immediate effect without
prior notice. Where applicable, the Client shall be required to follow the Company’s requests for
documentation and/or information in order to regain full access to his/her Personal Area and/or
Trading Accounts. For the avoidance of doubt, the above limitations/restrictions will not impact the
Client’s ability to withdraw funds.
6.7 If pending orders placed on an inactive account both on MT4 and MT5 accounts for more than
90 (ninety) calendar days, may be automatically canceled.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
7.2 The Client shall understand and agree that if he/she uses one method of payment he/she will
use the same method to withdraw funds unless different methods arejustified in the Company’s
discretion. If multiple payment methods are being used, then the concept of proportionality shall
apply. The Company shall set the requirements and order to be followed for withdrawals.
7.3 The Company shall have the right to request the Client at any time additional information
and/or documentation to confirm the origin and/or source of funds deposited into the Client
Account. The Company shall have the right to reject a deposit or a withdrawal of the Client if the
Company is not duly satisfied with the information and/or documentation provided and/or
collected.
7.4 The Company shall have the right to reject a deposit of the Client if the provisions of the transfer
stated in the Personal Area are not followed.
7.5 The Company has the right to refuse deposit and withdrawal operations in the cases of the
email, telephone number, identity , address and/or other information provided and/or collected is
not fully verified by the Company or up to date, with the requirements of such verification vested in
the Company’s sole discretion.
7.6 If the Client makes a deposit, the Company shall credit the relevant Client Account with the
relevant amount actually received by the Company as soon as practically possible after the
amount is cleared in the relevant account of the Company.
7.7 If the funds sent by the Client are not deposited in the Client Account when they were supposed
to, the Client shall notify the Company and request from the Company to make a transaction
investigation of the transfer. The Client agrees that any charges of the investigation shall be paid
by the Client and deducted from his Client Account or paid directly to the third party performing
the investigation. The Client understands and agrees that in order to perform the investigation the
Client shall have to provide the Company with the requested documents and certificates.
7.8 Without prejudice to the rest of the provisions of this Agreement, the Company will effect
withdrawals of Client funds upon the Company receiving a relevant request from the Client entered
on the Client’s Personal Area.
7.9 Upon the Company receiving an instruction from the Client to withdraw funds from the Client
Account, the Company shall process the transaction request without undue delay and, where
feasible, not later than three (3) Business Days, if the following requirements are met:
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
B. The instruction is to make a transfer to the originating account from which the money was
originally deposited in the Client Account or in case of disputable situation to an account
belonging to the Client (following submission of the relevant evidence);
D. At the moment of payment, the Client has available funds in his Client Account;
E. There is no Force Majeure event which prohibits the Company from effecting the withdrawal.
F. The Client has satisfied any requests from the Company in relation to Know your Customer
(KYC), etc.;
7.10 It is agreed and understood that withdrawals will only be effected towards the Client. The
Company does not permit withdrawals to any third party and/or to an anonymous account.
7.11 The Company reserves the right to decline a withdrawal request of the Client asking for a
specific transfer method and the Company has the right to suggest an alternative.
7.12 All payment and/or transfer charges may be borne by the Client and the Company shall debit
the relevant Client Account for these charges.
7.13 In the case of a Client Account being closed, its Balance will be withdrawn proportionally to the
accounts, from which deposits were made.
7.14 Unlawful actions with bank cards and/or bank accounts and/or with any other depositing
method, are exceptions to the aforementioned paragraph. In the case of unlawful action(s), the
Company may refund the remaining Balance as it deems fit. Should an unlawful action occur, all
data may be provided to the bank and/or credit institution and/or payment service provider and or
similar as well as to law enforcement agencies and/or authorities.
7.15 Where the security type was changed, the Company retains the right to conduct withdrawal(s)
after a three (3) Business Days’ period has passed, counting from the moment that the security
type was changed.
7.16 Without prejudice to the rest of the provisions of the Client Agreement, where a bank card is
used as the depositing method, the Company reserves the right to place withdrawal limits in its
systems. For additional information regarding such withdrawal limits and withdrawal procedures,
please refer to your Personal Area. The Company shall undertake to send funds to the Client’s
account in accordance with the details stated in the request for withdrawal. The Company shall not
be responsible for the transfer period.
7.17 In cases where more than ninety (90) days have elapsed since the Client’s trading account was
funded by bank card and where during this period no withdrawal of funds has been made from the
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
trading account, withdrawal of funds may be made only to the Client’s same bank card and/or in
any other method determined appropriate by the Company.
7.18 Without prejudice to the rest of the provisions of the Client Agreement, the Client may send
request(s) for funds withdrawal from the Personal Area And the Company shall undertake to send
funds to the Client’s account, in accordance with the details stated in the request for withdrawal.
The Company shall not be responsible for the period of transfer following execution of the
withdrawal request.
7.19 The Client may request for a transfer of funds to another trading account, provided the latter
trading account supports the relevant fund deposit/withdrawal method. Internal transfer shall be
executed only between accounts of the same type, or between different types of accounts if the
transfer amount is greater than the required minimum initial deposit.
7.20 The Company shall process the transfer of funds to another trading account in the currency of
that trading account.
7.21 If during the transfer of the funds between trading accounts, the Company accidentally and/or
mistakenly, effects the said transfer to an incorrect trading account, the requested amount of the
said transfer shall be refunded to the Client at the expense of the Company.
7.22 If an error in the request for the transfer of funds to another account was made by the Client
and this resulted in the Company depositing in an incorrect trading account, the Client may not be
refunded.
7.23 Any internal transfer may be declined by the Company without any reasoning in its sole
discretion.
7.24 Danibrook Investments Limited, a company under common control with the Company and
registered in the Republic of Cyprus with Registration No HE417738 and address at: 28 Octovriou,
243, Christiana Sea View Court, 3rd Floor, Flat 301-302, 3035, Limassol, Cyprus, acts as the payment
processor of the Company.
7.25 The Client has the right to withdraw any part of the Client money equal to the free Margin
available in the Clients’ Trading Account(s), subject to any applicable restrictions regarding its
operation, and any other right or limitation on such withdrawal. The Company reserves the right to
reject withdrawal request in the event where the Company has reasonable grounds to believe that
such request is being placed to abuse the Company’s “negative balance policy”.
7.26 The Company has the right to refuse and/or delay the withdrawal operations in the event
where the Company has reasonable grounds to believe the Client has performed any Prohibited
Actions on the Trading Platform as described in Part C, paragraph 2 below herein.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
1.2 The Client represents and warrants that, he has installed and implemented appropriate means
of protection relating to the security and integrity of his computer and that he has taken
appropriate actions to protect his system from computer viruses or other similar harmful or
inappropriate materials, devices, information or data that may potentially harm the Website, the
Trading Platform or other systems of the Company. The Client further undertakes to protect the
Company from any wrongful transmissions of computer virus or other similarly harmful or
inappropriate material or device to the Company’s Trading Platform from his personal computer.
1.3 The Company will not be liable to the Client should his computer system fail, damage, destroy
and/or format his records and data. Furthermore, if the Client incurs delays and any other form of
data integrity problems that are a result of his hardware configuration or mismanagement, the
Company shall not be liable.
1.4 The Company will not be liable for any such disruptions and/or delays and/or problems in any
communication experienced by the Client while using the Trading Platform.
1.5 The Company at its discretion may perform periodic maintenance to ensure the effective
operation of the Trading Platform or in cases of emergency which includes without limitation
shutting down, restarting and/or refreshing the servers with or without prior notice to the Client. In
this respect the Trading Platform might be inaccessible or inoperative and the provision of any
Services will be suspended for a period of time. The company will use best endeavors to ensure
that the maintenance activity will take place outside trading hours, unless not convenient or in
urgent cases. The Client hereby accepts and understands that the Company will bear no
responsibility for any loss incurred during maintenance activities, including financial loss or loss of
opportunity or loss from any action or omission of the Company or of the Trading Platform provider.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
2.2 The Client will use the Trading Platform only for the benefit of his Client Account and not on
behalf of any other person.
A. Use any software, which applies artificial intelligence analysis to the Company’s system and/or
Trading Platform.
B. Intercept, monitor, damage or modify any communication which is not intended for him.
C. Use any type of spider, virus, worm, Trojan-horse, time bomb and/or any other codes and/or
instructions that are designed to distort, delete, damage and/or disassemble the Trading
Platform and/or the communication system or any system of the Company.
D. Send any unsolicited commercial communication not permitted under applicable law or
Applicable Regulations.
E. Do anything that will, or may violate the integrity of the Company’s computer system or
Trading Platform or cause such system(s) to malfunction.
F. Take any action that could probably allow the irregular and/or unauthorized access of the
Trading Platform.
G. Use (or allow another person to use) any software, program, application or other device,
directly or indirectly, to access or obtain information through the Trading Platform or automate
the process of accessing or obtaining such information.
2.4 Network issues/delays, iInternet connectivity delays, and price feed errors/ delays, technical
errors and other factors can sometimes create a situation whereby the prices displayed on Trading
Platform or the Personal Area do not actually reflect accurate and up to date the market rates
and/or balances and/or transactions in trading accounts. Trading strategies or other operations
aimed at exploiting delays in prices or errors in prices, spreads, trading, commissions, third party
commissions, other trading conditions and/or at concluding trades at off-market prices, or any
other technical error or taking advantage of these factors are not permissible on the Trading
Platform or the Personal Area. The Company reserves the right NOT to permit any abusive
exploitation of the Trading Platform the Personal Area and/or connected Services at the
Company’s absolute discretion; any Transactions that rely on price latency arbitrage opportunities
may be revoked, at Company’s sole discretion and without prior notice being required. If the
Company reasonably suspects based on the Client’s trading strategy or other behavior, that Client
deliberately and/or systematically exploits or attempts to exploit such errors in prices and/or
off-market prices,spreads, trading or third party commissions and/or any other technical error the
Company may face as described in this section, the Company is entitled to take one or more of the
following countermeasures:
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
C. Close the Client Account and/or close all accounts involved,including, without limitation all
other accounts held by the same account holder and/or accounts of another Client which the
Company considers to be involved in the above activity immediately by giving written notice;;
E. Make the necessary corrections or adjustments on the account(s) involved including, without
limitation, adjusting the spreads/commissions available to the Client.
F. Restrict the access of the involved account(s) to streaming, instantly tradable quotes
including, without limitation, providing manual quotations only and submitting any Orders to
Company’s prior approval;
G. Cancel from the account(s) involved any historic trading profits that Company can document
as having been gained through such abuse of liquidity at any time during the client
relationship;
J. To confiscate any profits and/or revenues earned directly or indirectly from such errors and/or
charge the Client additional fees in these cases and/or to nullify any profit/loss generated, and
refund the original amount of deposit, excluding any deposit and withdrawal charges and/or
to set-off the balances from any unjustified amounts generated from such errors.
2.5 If the Company reasonably suspects based on the Client’s trading strategy or other operations,
any form of prohibited trading techniques, including but not limited to risk free profiting, Client's
account operations that indicate that the Client aims to exploit and/or benefit from the internal
transfer offering, Client’s trading activity patterns that indicate that the Client solely aims to benefit
financially without being genuinely interested in trading the markets and/or in taking market risk,
internal hedging within the Client’s account and/or in coordination with other parties, exploitation
of our ‘negative balance’ policy, fraud, manipulation, cash-back / bonus arbitrage, trading with the
sole aim of generating third party commission, trading exclusively and/or the majority of the
volumes during illiquid periods, use EAs in bad faith, hedging in bad faith, use of excessive leverage,
'expected' price gap abuse, trading on off-market quotes, churning, overloading the system with
orders, multiple account operation which includes (i) accounts operating from the same location,
(ii) using/indicating the same IP address / ID / phone number / etc, (iii) multiple accounts
displaying the same deposit and withdrawal patterns, (iv) accounts showing similar or identical
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
trading patterns or (v) accounts sharing the same device or any other forms of deceitful or
fraudulent activity, will constitute all Transactions carried and/or profits or losses garnered as
invalid. In these circumstances, Company reserves the right to close/suspend/block (either
temporarily or permanently) all of the Client’s Accounts and/or the accounts of another Client
which the Company considers to be involved in the above activity and/or cancel all Transactions,
and/or suspend/ close any trades or prevent their modification / opening, and/or block or cancel
or nullify any internal transfers and/or disable withdrawal automations and/or change/decrease
the leverage, and/or disable EAs, and/or cancel or nullify any profits, and/or take away any
standard and/or customized trading conditions or advantages, and/or change/increase the
margin requirements charge the trading accounts with a daily administration fee on their open
positions and/or any action Company deems appropriate.
In view of the above, Clients will be strictly prohibited from opening any new trading Account(s)
and trade with the Company. Nonetheless, in cases where a Client may successfully open an
Account and trade with the Company due to any technical and/or human error, Company reserves
every right to immediately close Client Account upon identification, nullify any profit/loss generated
and refund the original amount of deposit, excluding any deposit and withdrawal charges.
2.6 The Company has developed, and will continue to develop, any tools necessary to detect
fraudulent and/or unlawful access to and use of the Trading Platform; any dispute arising from
such fraudulent and/or prohibited trading activity will be resolved by the Company at the
Company’s sole and absolute discretion, in the manner deemed to be the most fair to all parties
involved; that decision will be final and/or binding to all participants. In addition, it is strictly
forbidden to use any software in a way that has a significant negative effect on the performance of
the Company’s servers and prevents the Company from providing the best possible service to the
clients with regards to the order execution.
2.7 If the Company reasonably suspects that the Client has used or is using any software, which
has as its purpose the application of any kind of artificial intelligence analysis to the Trading
Platform and/or computer system(s), the Company, at its absolute discretion, is entitled to take
one or more of the following actions/countermeasures:
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
Under these circumstances, the Company reserves the right to confiscate any profits and/or
revenues earned directly or indirectly by engaging in such prohibited trading activity and/or
charge the Client additional fees in these cases. Moreover, the Company shall be entitled to notify
any interested third parties of the breach of this paragraph.
Furthermore, the Client acknowledges and agrees that the Company may liquidate any
outstanding contracts or positions the Client has with the Company once Client’s Account has
been closed. As a result of the above, the Client will be prohibited from opening any new trading
Account(s) or trading with the Company. Nonetheless, the Company reserves the right to
immediately close the Client’s Account upon identification, nullify any profit/loss generated, and
refund the original amount of deposit, excluding any deposit and withdrawal charges, in cases
where the Client may successfully open an Account and trade with the Company due to any
technical and/or human error.
2.8 If the Company reasonably determines that the Client either once-off or systematically takes
advantage of inefficient or delayed or wrong price feeds / commissions, or uses insider knowledge
about the way prices will move, or manipulates the price gaining insight into is moves before they
happen, by trading on them, the Company reserves the right among others without limitation to
(a) to adjust the price(s) and/or the spread provided to the Client, (b) to delay the price
confirmation and/or re-quote the price offered., (c) to restrict Client’s access to the Trading
Platform and/or provide only manual quotes, (d) to nullify any profit/loss generated, provided that
it can document that such trading profits have been obtained as a result of a price(s) abuse at any
time during the relationship with the Client., (e) to immediately terminate by way of written notice
the relationship with the Client (f) to change trading conditions, (g) to restrict the
opening/modification or closing of trades.
2.9 The Company reserves the right to disable and/or enable and/or terminate any Virtual Private
Server (VPS) provided to the Client at any given time with or without any notice, without being
obliged to provide any explanation or justification, if it has enough reasons to believe that the
Client’s trading strategy imposes a threat to the Company’s smooth operation of its trading
facilities or where the Client is abusing the Company’s systems and trading conditions without
genuine interest in market exposure / speculation and/or for any other reason as specified in this
Agreement regardless if VPS was used during such trading strategies.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
3.2 The Client may change his Access Data on his Personal Area with the exception of username,
email address, phone password.
3.3 The Client should not write down his Access Data. If the Client receives a written notification of
his Access Codes, he must destroy the notification immediately.
3.4 The Client agrees to notify the Company immediately if he knows or suspects that his Access
Data has or may have been disclosed to any unauthorized person. The Company will then take
steps to prevent any further use of such Access Data and will issue the Client with replacement
Access Data. The Client will be unable to place any Orders or perform any non-trading operations
until he receives the replacement Access Data.
3.5 The Client agrees that he will cooperate with any investigation the Company may conduct into
any misuse or suspected misuse of his Access Data.
3.6 The Client acknowledges that the Company bears no responsibility if unauthorized third persons
obtain access to information, including electronic addresses, electronic communication, personal
data and Access Data when the above are transmitted between the parties and/or any other
party, using the internet or other network communication facilities, post, telephone, or any other
electronic means.
3.7 It is agreed and understood that all Orders made via the Trading Platform and non-trading
operations on the Personal Area are deemed to have been made by the Client and are binding on
the Client.
4. Intellectual Property
4.1 This Agreement does not convey an interest in, or to the Trading Platform but only a limited,
non-exclusive right of use of the Trading Platform according to the terms of this Agreement.
4.2 Nothing in this Agreement constitutes a waiver of the Company’s or any other third party’s
intellectual property rights.
4.3 The Client is permitted to store, display, analyze, modify, reformat and print the information
made available to him through the Website or the Trading Platform. The Client is not permitted to
publish, transmit, or otherwise reproduce that information, in whole or in part, in any format to any
third party without the Company’s express written consent. The Client must not alter, obscure or
remove any copyright, trademark or any other notices that are provided in connection with the
information.
4.4 The Client hereby agrees not to reproduce, duplicate, copy, modify, repair, develop or re-sell
any part of the Trading Platform.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
1.2 It is understood that in relation to individual transactions, depending on the type of Client
Account held by each Client, the Company will either be executing Orders as a counterparty in the
particular transaction in which case the Company will be the execution venue or it will be
transmitting the Orders for execution to a third party (known as Straight Through Processing, STP),
in which case the Company will not be acting as a counterparty in the transaction and the
execution venue will be a third party.
1.3 Orders are placed by the Client with the Company, with the use of Access Data on the Trading
Platform, through the Client’s compatible personal computer connected to the internet. The
Company will be entitled to rely and act on any Order given by using the Access Data on the
Trading Platform without any further enquiry to the Client and any such Orders will be binding upon
the Client.
1.4 The Company is under no obligation, unless otherwise agreed in the Agreement, to monitor or
advise the Client on the status of any Transaction or to close out any Client’s Open Positions. It is
agreed that if the Company decides to do so, this will be done on a discretionary basis and will not
be considered an undertaking of an obligation to continue. The Company assumes no fiduciary
duties towards the Client. It is the Client’s responsibility to monitor his positions at all times.
1.5. The Client acknowledges and agrees that the Company has the right, unilaterally and with
immediate effect, to suspend or terminate (at any time, with or without cause or prior notice) all or
any part of any Services, or the access to any Service, to change the nature, composition or
availability of any Service, to impose trade exposure limitations or to change the limits set on the
trading conducted by the Client through any trading platform on any / all Accounts.
A. If the Order precedes the first Quote in the Trading Platform on the market opening;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
C. If the Client has recently made an unreasonable number of requests in comparison to the
number of Transactions;
D. If the Client’s Free Margin is less than the Initial Margin or the Necessary Margin or there are no
available cleared funds deposited in the Client Account to pay all the charges of the particular
Order;
E. It is impossible to proceed with an Order due to its size or price, or the proposed Transaction is
of such a size (too small or too large), that the Company does not wish to accept that Order, or
the Company believes that it will not be able to hedge the proposed Transaction in the
Underlying Market, or it is impossible for the Order to be executed due to the conditions of the
relevant Underlying Market;
F. Where the Company suspects that the Client is engaged in money laundering activities or
terrorist financing or other criminal acts;
I. There is an absence of essential detail of the Order or the Order is not clear or has more than
one interpretation;
J. The Transaction Size is less than the minimum Transaction Size for the particular CFD as
indicated in the Contract Specifications;
K. A Quote is not obtained from the Company or the Quote obtained by the Company is an
Indicative Quote or the Quote is manifestly erroneous or Quote is an Error Quote (Spike);
O. The Company has sent a notice of Termination of the Agreement to the Client;
R. If any prohibited actions and/or prohibited trading techniques occurred on the trading
platform, as further explained in Part C Section 2 herein above.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
3. Margin Requirements
3.1 The Client must deposit and maintain the Initial Margin and/or Hedged Margin in the amount
established by the Company at the time the position is opened.
3.2 Client shall maintain, without notice or demand by the Company, sufficient equity in Client's
account at all times to continuously meet Margin Requirements. The Client must at all times satisfy
the Margin Requirements calculated by the Company. It is the Client’s responsibility to ensure that
he/she understands how Margin is calculated.
3.3 The Company, subject to Applicable Regulations, will be entitled to increase or decrease the
Margin requirements for any or all clients for any open or new positions at any time, in the
Company’s sole discretion without prior notice. Any increase in Margin Requirements will be due and
payable immediately on the Company’s demand. The Company will only increase or decrease
Margin requirements where the Company reasonably considers it necessary or desirable, for
example but without limitation, in response to or in anticipation of any of the following:
A. An Event of Default;
B. A change in the market to which your margined transactions relate or in the financial markets
more generally;
C. Upcoming Economic news and/or market news which may adversely impact any margined
positions;
D. When Client changes the trading pattern with the Company and/or an Affiliate company
such that the Company determines in its reasonable discretion further margin is required in
order to manage the risks associated with the Clients’ transactions;
E. Clients’ exposure to the Company and/or an Affiliate company being concentrated in a
particular currency pair or underlying instrument.
It is the Client’s sole responsibility to monitor Client's account so that at all times the account
contains sufficient equity to meet Margin Requirements. The Company may reject any order if
Client's account has insufficient equity to meet Margin Requirements, and may delay processing of
any order while determining the margin status of the account.
3.4 Lower Margin requirements for a specific Financial Instrument apply to all positions opened for
this Financial Instrument.
3.5 The Company reserves the right to increase or decrease the size of Margin requirements, before
the close and/or after the open of the market, around trading breaks, weekends and holidays.
Information about the time frames during which increased Margin requirements are in effect is
published in the Client's Personal Area, and/or Client’s Terminal and/or on the Company’s Website.
3.6 Increasing the amount of hedging in trading accounts (and for the Underlying Assets that are
subject to Hedged Margin) will result in a reduction of Margin requirements for new hedging orders.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
3.7 Reducing the amount of hedging in trading accounts (and for the Underlying Assets that are
subject to Hedged Margin) is treated as opening a new position and will result in a proportional
(based on the amount) change in Margin requirements on previously opened positions for the
corresponding financial instrument.
3.8 The Margin requirements applicable to the different CFDs can be found in the Contract
Specifications section on the Website at https://www.exness.com/contractspecifications/. If at any
time the Equity falls below a certain percentage of the Necessary Margin, specified in the Contract
Specifications section on the Website, the Company has the right to close any, or all of the Client’s
Open Positions without the Client’s consent or any prior Written Notice to him. In order to determine
if the Client has breached this paragraph, any sums referred to therein which are not denominated
in the Currency of the Client Account shall be treated as if they were denominated in the Currency
of the Client Account by converting them into the Currency of the Client Account, at reasonable
exchange rates as the Company will select, having regards to the prevailing market rates.
3.9 If a Margin Call notification is sent to the Client Terminal, the Client will not be able to open any
new positions, except where permitted by the Company, hedging position(s) to reduce margin. If
the Client fails to meet the Margin Call, his Open Positions are closed starting from the most
unprofitable.
3.10 The Client has the responsibility to notify the Company as soon as he believes that he will be
unable to meet a Margin Call payment when due.
3.11 Margin must be paid in monetary funds in the Currency of the Client Account.
3.12 The Company at its absolute discretion, at any time with or without prior Written Notice, may
increase the Stop Out level or change the required Margin of a Trading Account, and may forcibly
close any Client’s open positions or Stop Out their positions or the whole trading account if Margin
Level falls below 100%.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
4.2 The Client agrees that placing a Stop Loss Order will not necessarily limit losses to the intended
amounts, because market conditions may make it impossible to execute such an Order at the
stipulated price and the Company bears no responsibility whatsoever.
5.2 Trade confirmations will be available on the Trading Platform prior to the close of the back office
on the Business Day following the day on which the order is executed.
5.3 If the Client has a reason to believe that the confirmation is inconsistent or if the Client does not
receive any confirmation (though the Transaction was made), the Client shall contact the
Company. Trade confirmations shall, in the absence of manifest error, be deemed conclusive
unless the Client notifies the Company in writing to the contrary within two (2) Business Days
following the day of receipt of the said trade confirmation.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
1.2 The Company shall not be obliged to arrange for the execution of the Client’s Orders in respect
of any CFD out of normal trading hours which appear on the Company’s Website.
1.3 Orders shall be valid in accordance with the type and time of the given Order, as specified by the
Client. If the time of validity of the order is not specified, it shall be valid for an indefinite period.
However, the Company may delete one or all Pending Orders if the Client Account Equity reaches
zero and/or for any other justifiable reason.
1.4 Orders cannot be changed or removed if a trade confirmation is sent or they are executed or
being executed or the market is closed. The Client has no right to change or remove Sell Limit and
Take Profit if the price has reached the level of the Order Execution.
1.5 The Client may change the expiration date of Pending Orders.
2. Quotes
2.1 The Company provides Quotes by taking into account the Underlying Asset price, but this does
not mean that these Quotes are within any specific percentage of the Underlying Asset price. When
the relevant Underlying Market is closed, the Quotes provided by the Company will reflect what the
Company thinks to be the current Bid and Ask price of the relevant Underlying Asset at that time.
The Client acknowledges that such Quotes will be set by the Company at its absolute discretion.
2.2 It is hereby acknowledged and understood that any Quotes displayed on the Trading Platform
and/or Client’s Terminal are considered indicative at the time of display and may not be
up-to-date with the real-time pricing, owing to various factors beyond the Company’s control,
including but not limited to, technical conditions such as the transfer rate of data networks, the
quality of internet connection which affects the time it takes for the price to reach Trading Platform
and/or Client’s Terminal after it leaves Company’s servers, and rapid market fluctuations. Despite
Company’s efforts to promptly update all Quotes in the Trading Platform and/or Client’s Terminal
for real-time accuracy, these factors, and any other factor beyond the Company's control, may
lead to the Trading Platform and/or Client’s Terminal showing a stale Quote, and due to this,
slippage may also be observed.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
2.3 In the event that the Company is unable to proceed with the execution of an Order, with regard
to its price or size or for any other reason, the Company may send a re-quote to the Client with the
price it is willing to deal.
2.4 The Company will delete Error Quotes (Spikes) from the Trading Server’s Quotes Base.
2.5 The Company has the right not to provide Quotes and not execute Orders in case when the
price of Underlying Asset becomes negative.
2.6 It is acknowledged that whilst the Quotes displayed on Trading Platform and/or Client’s
Terminal take into account a variety of factors including market data from various third party
external reference sources, they are not taken directly and/or exclusively from one source, and
therefore such Quotes may not match Quotes that Client sees elsewhere (including the Quotes of
other third trading entities). It is also acknowledged that all prices shown on the Trading Platform
and/or Client Terminal are indicative and are subject to constant changes.
3. Leverage
3.1 The Company has the right to change the Client Account leverage (higher or lower) without prior
notice according to the conditions described on the Website of the Company at
www.exness.com/leverage.
3.2 An automatic change in Leverage pursuant to the rules established by the Company, as well as
a change in Leverage made by the Client through his/her Personal Area will result in a recalculation
of the Margin requirements for all of the Client's positions.
A. To set the leverage on the Client’s trading account at no more than 1:200, 3 (three) hours
before market closing before weekends and holidays, if the trading account's current leverage
exceeds 1:200. This change will affect the transactions to be opened within the aforementioned
time period of 3 (three) hours.
B. To limit the size of the offered leverage and/or to increase the size of Margin requirements
before macroeconomic events and/or news capable of significantly affecting the prices of
financial instruments.
3.4 The information about leverage changing is in the Personal Area. If the information on the
Website contradicts information in the Personal Area, the priority is information in the Personal Area.
4. Financing Charges
4.1 Some CFDs available with the Company may have a daily financing charge. Financing Charges
for different types of CFDs appear in the Contract Specifications.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
5.2 Where applicable, swap operations are carried out daily at 10:00 pm during Winter time and
09:00 pm during Summer Time according to the time of the Client Terminal, except on Saturday
and Sunday. At 10:00 pm during Winter time and 09:00 pm during Summer Time on Wednesday or
on Friday (depending on the Underlying Asset), the triple cost of the Swap operation is added
to/charged off the Client Account. Swap amounts less than 0.01 units in the Client’s respective
account currency will not be credited. Swaps may change daily and might be subject to additional
price adjustments (depending on the Underlying Asset).
5.3 The Company maintains the right to change Swaps for any Underlying Asset at any time with or
without prior notification to the Client. The applicable Swaps will be reflected on the Company’s
official website and it is the Client’s responsibility to monitor and always be aware of Swap charges.
5.4 The Company may offer Swap free Client Accounts for all Underlying Assets and/or Swap free
Client Accounts for specified Underlying Assets. Swap operation is not performed on Swap free
Client Accounts and/or on Underlying Assets not subject to Swaps. The Company in its discretion
may change the Underlying Assets available for Swap free Client Accounts.
5.5 Not all account types may be Swap free Client Accounts. Only those account types and/or
Underlying Assets specified on the website from time to time may be Swap Free provided that the
Client is eligible for Swap free status in accordance with paragraph 5.6 and 5.7 of Part E below.
Moreover, the Company may in its sole discretion change the account types and/or the Underlying
Assets eligible for Swap free status.
5.6 During the Account Opening process, Clients from Islamic Countries and/or having
Islamic/Muslim religious beliefs will be considered eligible for a Swap-free Account. This is
determined by the Company at its sole discretion, in accordance with the identification information
and/or the phone number and/or proof of religion of the Client on the Account Opening Application
Form and/or other documentation requested by the Company from time to time. The Company
reserves the right at any given time to suspend Swap-Free status or deny or remove it if the client
does not originate and/or resides in an Islamic country and/or does not satisfy Islamic/Muslim
religious beliefs and/or other conditions imposed by the Company from time to time.
5.7 At the Company’s discretion, Clients from non-Islamic Countries might be considered as eligible
for a Swap free status Client Account. In such a case, Company retains the right to define from time
to time the Swap free levels and Client’s eligibility for these levels as these shall be stated in the
Contract Specifications or the Company’s Website. Swap free Client Account status and/or Swap
free levels might be automatically assigned to the Client at the Company’s discretion and Client
shall not have the right to decline, modify or cancel any of them. The Company reserves the right to
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
change, modify or cancel the Swap free Client Account and/or Swap free levels at its discretion at
any time.
5.8 Subject to paragraph 5.3 Of Part E of the Client Agreement, If the Client has a Swap free Client
Account, no Swaps or roll over charges will be applied to trading positions overnight. Any charges
applicable to Swap free Client Accounts appear in the Contract Specifications or on the Company’s
Website.
5.9 All the provisions herein in this entire Agreement apply to Swap free Client Accounts save any
mentions to Swaps.
5.10 The Client who has a Swap free Client Account may not hold his floating positions for a long
time period and hence gain profits. In such an event, the Client must close the floating positions
and Swaps will be applied retroactively.
5.11 The Company reserves the right to cancel, amend, terminate Swap free status of Client's
Account and/or Swap free levels at its sole discretion and without prior notice without bearing any
responsibility or liability in this regard.
5.12 The Company reserves the right to disable and/or enable swap free trading for Client ‘s Trading
account at any given time, without being obliged to provide any explanation or justification, if it has
enough reasons to believe that the Client’s trading strategy imposes a threat to the Company’s
smooth operation of its trading facilities or where the Client is abusing the Company’s systems and
trading conditions without genuine interest in market exposure / speculation.
5.13 The Company reserves the right to take any of the following actions, at any time, in the event
that detects any form of abuse, fraud, manipulation, cash-back arbitrage, carry trades, or other
forms of deceitful or fraudulent activity in regard to any Swap-free Account of any client, (a) with
immediate effect, to revoke the Swap-free status from any and all real trading Accounts of such a
client and charge the relevant swaps; (b) to correct and recover any un-accrued Swaps and any
related un-accrued interest expenses and/or costs pertaining to any and all of such client’s
Swap-free trading Accounts during the period for which such Accounts were Swap-free trading
Accounts; and/or (c), with immediate effect, to close all trading Accounts of such client , nullify all
trades carried out in such client’s trading Accounts and cancel all profits or losses garnered in such
client’s trading Accounts and/or change the client’s trading conditions or restrict the
opening/modification/closing of trades.
6. Lots
6.1 The 1 (one) standard lot size is the measurement unit specified for each CFD. The Company may
offer standard lots, micro-lots and mini-lots, in its discretion, as defined from time to time in the
Contract Specifications or the Company’s Website.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
7. Other Terms
7.1 The Company at its sole and absolute discretion may offer and/or provide to Client customized
trading conditions/advantages as these will be specified between the Company and the Client
and/or as the Client might be notified from time to time by the Company and as these can be
found in the Clients’ Personal Area and/or the Website. Company reserves the absolute right to
cancel / terminate / modify /change such customized trading conditions /advantages provided to
the Client in case of doubtful operations by the Client and/or in case the Client’s trading activity is
subject to prohibited trading techniques or in case of Default as described in this Agreement and
for any other reason at the discretion of the Company and under no circumstances shall the
Company be held liable for any consequences or loss in such a case.
7.2 The Company reserves the right to cancel/ change/ modify any of the Contract Specifications
for all or only for certain clients at any time at their discretion and/or depending upon the market
situation with or without notice. The Client further acknowledges and agrees that it is his/her sole
responsibility to review the Contract Specifications before and after placing any order with the
Company.
7.3 The Client acknowledges and agrees that it is his/her sole responsibility to review the
Agreement before signing and that there is no limitation in time in assessing the relevant terms
and conditions before entering the Agreement. The Client acknowledges that regardless of when
they initiate the termination request following the opening of the account, the Company is not
liable to refund any funds lost or spent during trading, except for the balance available for
withdrawal at the time when termination becomes effective.
8.2 If a Corporate Action or Adjustment Event occurs, the Company may take appropriate action (in
its reasonable opinion) to:
8.2.2 reflect any action taken by counterparties to trades in respect of such underlying assets of the
CFD that the Provider has entered into in order to hedge or offset the Provider’s exposure to the
Client; or
8.2.3 preserve the economic equivalent of the Order or CFD Transaction immediately prior to the
Corporate Action or Adjustment Event, which may have consequences on the Transaction.
8.2.4 make any appropriate and/or necessary adjustments to the size and/or value and/or number
of the related Transaction(s) (and or to the level of any Order) and/or to open or close any
Transaction(s).
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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8.3 The Company will give the Client notice of any applicable action that it decides to take as soon
as reasonably practicable, which for the avoidance of doubt may be after the relevant Corporate
Action or Adjustment Event or after the relevant action which the Company may take in its
discretion under this paragraph 8.
8.4 If the price of the Underlying Asset that a CFD is based upon is suspended, the Company may, in
its sole discretion, close any Open Positions in that CFD at a price that is reasonable. Such price
may be different for a buy and sell Transaction and may be at a price of zero (0).
8.5 The Company will notify the Client of the date and price at which such Open Position will be
closed.
8.6 The Company reserves the right to request additional Margin and/or any reasonably
foreseeable associated costs incurred by the Company (or any of its affiliates) in connection with
any suspension of a CFD or the relevant Underlying Asset.
8.7 If an issuer, whose securities form the basis of a CFD, becomes insolvent or similar, the
Company may close all Transactions on that CFD, generally at a price of zero (0).
8.8 If the Client has an Open Position on any such CFD, the Company shall provide the Client with
notice of this.
8.9 Certain CFDs have an expiry date. On the expiry date, an open position on the expiring CFD will
be closed automatically at the then prevailing or last available market price. Any affected Pending
Order(s) will be canceled. Nothing precludes the Client from closing the relevant position and
canceling the affected Pending Orders prior to the expiry date. The expiry date for the relevant CFD
shall be published on the Trading Platform and/or on the API and/or on the Website.
8.10 The Company may require the Client to close any Positions which it has with the Company and
which may have been affected by Corporate Actions, Adjustment Events or product termination
due to low/no liquidity, no price provider or other relevant persons, or the Company may in its sole
discretion close any of such Positions at the last available prices. The Company may close any
open positions prior to or following such Corporate Actions, Adjustment Events or Financial
Instrument termination, at its sole discretion. The Company further reserves the right at its sole
discretion upon written notice to remove and/or cease offering any Financial Instrument when any
of the below occurs:
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
D. if the trading volumes or market capitalization on underlying exchange(s) have fallen below
Company’s acceptable thresholds as defined at the Company’s discretion;
E. if an instrument has ceased to be widely used or becomes very expensive for the Company to
offer;
F. due to lack of quality pricing or pricing sources;
G. if the relevant Underlying Asset is in financial distress;
H. for any other event analogous to any of the above events or otherwise having a diluting or
concentrating effect on the market value of shares or of any instrument not based on shares,
whenever temporary or otherwise;
I. for any other reason determined at the Company’s sole discretion.
The Company reserves further the right to proceed to any of the above actions without a written
notice to the Client if there are valid reasons to do so or in an event or a circumstance out of
Company’s control and/or a Force Majeure event.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
2. Investor
2.1 The Investor, by following a Strategy of a Strategy Provider, hereby agrees to the following:
A. To authorize and instruct the Strategy Provider to act on his/her behalf in accordance with the
specific Strategy in connection to the Investment Account;
B. To authorize and instruct the Company to take any necessary action to follow the Strategy of the
Strategy Provider selected by the Investor;
C. Any Strategy selected to be followed by the Investor should be followed in the proportion of the
funds of the Investor in the Investment Account;
D. To authorize and instruct the Company to transfer the Strategy Provider’s commission from the
Investment Account to the account allocated by the Strategy Provider for this purpose at the
end of each Billing Period.
2.2 Details and/or information in relation to the Investor‘s trading activities while using the Social
Trading service shall be available on the Social Trading website and/or Social Trading mobile
application.
2.3 The Investor may start copying a Strategy, deposit and transfer funds and/or withdraw any
available funds to and from his/her Investment Account in accordance with the procedures and
restrictions available from time to time on the Social Trading mobile applications and/or Website
and/or any other website maintained by the Company for Social Trading and subject to the
Agreement.
2.4 The Investor can transfer the funds allocated for following a specific Strategy from his/her
Investment Account after he/she stops following a Strategy.
2.5 The Investor may stop following Strategy at any time during the time the market is open and the
relevant Open Position(s) shall be closed at market price.
2.6 The Company reserves the right at its absolute discretion to close any or all Open Position(s) of
a Strategy Provider at any time and the Investor’s Account shall be adjusted accordingly.
2.7 The Social Trading system may close any or all Open Position(s) of an Investor at any time.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
2.8 The Investor may deposit via the payment systems/methods available by the Company for the
Social Trading service from time to time.
2.9 The Investor acknowledges and accepts that by following a Strategy of a specific Strategy
Provider he/she accepts the commission and Leverage set by the respective Strategy Provider.
2.10 The Investor acknowledges and understands that he/she should always maintain the required
Balance reflected in his/her Investment Account in order to follow the specific Strategy selected.
2.11 The Investor acknowledges and agrees that once he/she selects to start following and copying
a specific Strategy, all the existing Open Positions under that particular Strategy will automatically
be followed and copied by the Investor together with any further new trading orders performed by
the Strategy Provider under the specific Strategy.
2.12 The Investor acknowledges and accepts that variations in the pricing may occur from the
moment that the Investor selects to copy a specific Strategy to the actual moment that the
Investor starts copying such a Strategy.
2.13 In addition to paragraph 11.1 of Part A of the current Agreement, each of the following constitutes
an “Event of Default” for the Investor:
The Investor has carried out trading through Social Trading:
A. Which can be characterized as excessive, without legitimate intent, to profit from market
movements;
B. While relying on price latency or arbitrage opportunities;
C. Which can be considered as market abuse;
D. During abnormal market/trading conditions.
2.14 If an Event of Default occurs the Company may, at its absolute discretion, at any time and
without prior Written Notice, take one or more of the following actions in addition to paragraph 11.2
of Part A:
A. Adjust the Investor’s trading account balance to remove illicit profit;
B. Freeze and/or terminate and/or block the Strategy Provider’s Strategy and/or deny access to
Social Trading.
2.15 The Investor irrevocably and unconditionally acknowledges and agrees that any description
provided by the Strategy Provider in relation to the Investment Account, including the news feed
and/or any other means, has not been approved by the Company. The Investor acknowledges,
agrees, and undertakes to perform his own due diligence on the Strategy Provider and the relevant
Investment Account before investing with the relevant Investment Account.
2.16 The Investor acknowledges and agrees that the Company shall not be liable for any losses
incurred in the Investment Account.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
2.17 The Investor acknowledges and agrees that Social Trading Copying shall have different
characteristics depending on the account type of a Strategy, as further described on the Company’s
Website.
2.18 The Investor acknowledges and agrees that when Stop Out on Strategy occurs, the Company
may archive and/or delete a Strategy and the investments will be stopped.
2.19 The Investor acknowledges and agrees that the Company is entitled to decline or refuse to
accept and/or transmit or arrange for the execution of any Order of the Investor, for any good
reason including but not limited in any of the cases as further described herein, in paragraph 2.1, Part
D: Trading Terms.
2.20 The Investor acknowledges and agrees that the applicability of the Swaps and Swap Free
Accounts in accordance with paragraph 5 of Part E of this Agreement shall depend on the account
type of the Social Trading.
3. Strategy Provider
3.1 In order to create and maintain a Strategy the Strategy Provider should:
A. Choose a name for the Strategy;
B. Describe the Strategy;
C. Set the commission;
D. Choose the Leverage of the Strategy from the options provided by the Company from time to
time;
E. Set a password for the operation of the Strategy Provider’s account;
F. Deposit and maintain in the Strategy Provider’s Account the minimum amount set by the
Company from time to time;
G. Provide any other information required by the Company from time to time.
H. Meet any requirement required by the Company from time to time as these can be found in the
Strategy Provider’s Personal Area and/or the Website and/or any other document and/or policy
or guidelines that might be provided by the Company or published to the Company’s Website
from time to time.
3.2 The Company reserves the right to reject and/or block the visibility of a proposed and/or
existing Strategy for any reason including without limitation the below:
A. The provided description of the Strategy is not in accordance with the provisions of the
Agreement and/or any other regulation of the Company and/or it contains illegal and/or
unethical references, and/or it contains personal or other information not related to the Strategy,
and/or does not make sense and/or lacks consistency and/or provides misleading information
and/or infringe third party rights, including trademark and other intellectual property rights;
B. The selected name for a Strategy is misleading and/or insulting and/or contains racist or
religious references and/or refers to illegal actions, and/or does not respect certain morality or
ethical standards;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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C. The selected picture connected to a Strategy presents a minor (child) and/or is inappropriate
and/or is misleading and/or insulting of a race and/or any religion and/or refers to illegal
actions, and/or does not respect certain morality standards and/or is unethical;
D. The Strategy Provider’s account does not have sufficient funds as per the minimum
requirements of the specific Social Trading account type;
E. The Strategy Provider’s account has not been fully verified in accordance with paragraph 3.2 of
Part A;
F. The Strategy Provider’s Strategy has been inactive and/or has no trading activity upon it for
more than seven (7) calendar days
G. The Strategy Provider introduce or present himself as an employee or representative of the
Company and/or claim, directly or indirectly, that the Company and/or its Affiliates endorse,
maintain any control and/or guarantee the accuracy and/or completeness of any Strategy
Provider’s statement or their activities;
H. The Strategy Provider content contains sexually explicit and/or any grossly offensive content,
including expressions of bigotry, racism, hatred or profanity or that is hateful, threatening, or
pornographic; incite violence or that contain nudity or graphic or gratuitous violence;
I. The Strategy Provider post or send unauthorized commercial communications (such as spam);
J. The Strategy Provider collects and/or uses/copies users' content or information, or otherwise
accessing Website and/or the Social Trading system, using automated means (such as
harvesting bots, robots, spiders, or scrapers);
K. The Strategy Provider engages in unlawful multi-level marketing, such as a pyramid scheme on
our Websites and/or using our Services; ;
L. The Strategy Provider’s materials created contains viruses or other malicious code;
M. The Strategy Provider solicits personal information and/or login information or access an
account belonging to someone else;
N. The Strategy Provider disables, overburdens, or impairs the proper working of Company, such as
a denial of service attack and/or facilitates or encourages any violations of these rules;
O. The Strategy Provider makes misleading and/or absolute and/or untrue statements about the
performance of the Strategy and/or guarantee the performance of the Strategy;
P. The Strategy Provider materials contain information which is not related to the Strategy, does
not make sense and/or lacks consistency or which is not balanced enough - overwhelmed on
the positive side.
Q. The Strategy Provider’s materials contain false statements about its knowledge and experience
and/or its trading strategy and/or its authorization and/or mislead in any way the Investors
and/or any other users;
R. The Strategy Provider’s materials contain statements which are abusive or defamatory or
harassing, and/or insulting statements to the Company, its affiliates, employees, shareholders,
and/or any of its Associates and/or other users or otherwise;
S. The Strategy Provider’s materials contain statements which advertise or promote any other
entities and/or any services unrelated to the product;
T. The Strategy Provider uses the Company’s websites and/or any Company’s Services to do
anything unlawful, misleading, malicious, or discriminatory;
U. The Strategy Provider makes references to and/or uses visuals/logos of third parties including
but not limited to regulatory bodies, authorities, and others without possessing the relevant
permissions;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
V. The Strategy Provider creates strategy names and/or strategy descriptions which do not make
sense or have actual/useful meaning;
W. The Strategy Provider makes any references to bank account details;
X. The Strategy Provider makes unsubstantiated restrictions/giving instructions to investors on
how, when, and how much to invest and/or withdraw, or similar.
Y. The Strategy Provider includes any links in the Social Trading system, such as social media links
to profiles which he does not personally manage, unless this is justified in the Company’s
discretion.
Z. The Strategy Provider states and/or implies and/or deceives and/or impersonates that the
Strategy is managed and/or represented by an individual and/or a legal entity other than the
individual and/or the legal entity registered and approved by the Company.
AA. The Strategy Provider does not abide by or is in breach of any applicable Content
Guidelines.
BB. For any other reason considered as relevant and appropriate by the Company in its sole
discretion.
CC. The Strategy Provider creates strategies with names, descriptions, content or images that
are identical or substantially similar to those of existing strategies that could mislead the
Investors.
3.3 The Company reserves the right at its absolute discretion to close any or all Open Position(s) of
a Strategy Provider at any time.
3.4 The Strategy Provider understands and accepts that he/she shall not be able to withdraw any of
his/her own funds in and from his/her Strategy Provider’s account while his/her specific Strategy
has any Open Positions.
3.5 In addition to paragraph 11 of Part A of the current Agreement each of the following constitutes
an “Event of Default” for the Strategy Provider:
A. If the Strategy Provider’s Strategy is carrying excessive risk for a long period of time;
B. If the Strategy Provider’s description of the Strategy does not match the actual trading
conditions;
C. The Strategy Provider has carried out trading:
1. Which can be characterized as excessive and/or without legitimate intent, to profit from
market movements;
2. While relying on price latency and/or arbitrage opportunities;
3. Which can be considered in the Company’s sole discretion as market abuse;
4. During abnormal market/trading conditions.
5. Which is considered as a prohibited trading technique at the Company’s discretion;
D. If the Strategy Provider is in breach of paragraph 3.2. Part F of this Client Agreement.
3.6 If an Event of Default occurs the Company may, at its absolute discretion, at any time with or
without Written Notice, take any of the following actions in addition to paragraph 11.2 Part A:
A. Freeze and/or terminate and/or block the Strategy Provider’s Strategy and/or deny access to
Social Trading;
B. Request to make amendments on the description of the Strategy.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
3.7 The Strategy Provider’s commission is calculated and paid to the Strategy Provider at the end of
the Billing Period connected with each Strategy.
3.8 The Strategy Provider ’s commission may be determined by the Strategy Provider for each
Strategy but may not exceed 50% of the Investor’s Profit. The Strategy Provider’s commission shall
not be changed after the specific Strategy is created.
3.9 The Strategy Provider shall receive the Strategy Provider’s commission for the positive returns of
Investors in USD currency, which is calculated as indicated on the Company’s Website and/or on
the Social Trading mobile application.
3.10 In the event that an Investor stops following a specific Strategy of a Strategy Provider before the
end of the Billing Period, the Strategy Provider’s commission is calculated at the time of Strategy
closing at the current market price.
3.11 In order to open a new strategy the ST shall abide by the minimum deposit requirements as
stated in our website, and as may be amended from time to time.
3.12 The Strategy Provider must meet any requirement required by the Company from time to time
such as without limitation in relation to the Strategy Provider’s trading reliability level as these
requirements shall be notified from time to time by the Company and/or as these can be found in
the Strategy Provider's Personal Area and/or the Website and/or any other document and/or policy
that might be provided by the Company from time to time.
3.13 The Strategy Provider may archive the Strategy. In this event all Investments will be closed and
any available funds will be returned to the Investor. The available commission will be paid out at
the end of the billing period.
4.2 Any description and/or information in relation to a Strategy is not considered as confidential
and/or personal information.
4.3 The Company reserves the right at any time with or without notice to close and/or pause
and/or suspend and/or stop copying any Strategy Provider’s account(s), and/or Strategy and/or
Order either of the Investor or Strategy Provider.
4.4 Performance statistics represented in relation to Strategy Providers and/or Strategies are
historical and the Company does not guarantee any profit for the Investor; past performance is not
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
a reliable indicator of future results and the Investor is recommended to decide on the selection of
a Strategy by reviewing the actual history and/or performance of the Strategy.
4.5 The Strategy Provider acknowledges that the Company may use and/or pass and/or process
information in relation to the Strategy Provider’s Strategy in the Company’s group of companies
and/or external companies and/or consultants.
4.6 The Strategy Provider and the Investor acknowledge and agree that are subject to limitations
depending on their region.
4.7 The Investor acknowledges and agrees that the money invested belongs to the Investor and
that it is prohibited to invest money from any other third party.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
1.2 The Company shall allow participation and use of Portfolio Management platform subject to the
fulfillment of Client’s obligations under this Agreement and of any other requirement of becoming
Portfolio Manager or PM Investor or an Associate as applicable from time to time by the Company.
2.2 Subject to paragraphs 1.2 and 2.1 above herein, Client becomes a Portfolio Manager when
creating his/her first Fund and Client becomes a PM Strategy Provider when creating his/her first
PM Strategy. In order to create, manage and maintain a Fund and/or a PM Strategy the Portfolio
Manager and/or PM Strategy Provider should:
2.3 To invite a PM Investor to invest in a Fund and/or PM Strategy, the Portfolio Manager or PM
Strategy Provider should share a Fund and/or PM Strategy link to or code for the Fund and/or the
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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PM Strategy. Funds are not made publicly available, and only individuals and/or legal entities who
have received a link to or code for the Fund will be able to invest. After the Client decides to invest in
a Fund and/or in a PM Strategy he/she should sign any required documentation by the Company
and send a request to invest in the Fund and/or in the PM Strategy. The Portfolio Manager or the PM
Strategy Provider is allowed to accept or reject requests to invest in a Fund and/or in a PM Strategy.
After the request is accepted by the Portfolio Manager or the PM Strategy Provider, the Client has
the opportunity to make PM Investment/s in this Fund and/or in his PM Strategy.
2.4 Portfolio Manager is only able to place Orders connected to a Fund and is prohibited to make
withdrawals or transfers.
2.5 The Portfolio Manager or PM Strategy Provider acknowledges and agrees that materials created,
published and disseminated by him/her in relation to the Portfolio Management, within and outside
the Portfolio Management platforms, including but not limited to Fund’s and/or PM Strategy’s
information (e.g. biography, photo, Fund and/or PM Strategy/ies’ name, Fund and/or PM
Strategy/ies’ description, social media page of the connected Fund and/or PM Strategy/ies) shall
not:
A. contain materials which are not in accordance with the provisions of the Agreement and/or any
other regulation of the Company and/or contain illegal and/or unethical references, and/or it
contains personal or other information not related to the Fund and/or PM Strategy/ies, and/or
does not make sense and/or lacks consistency and/or provides misleading or unclear or unfair
information and/or infringe third party rights, including trademark and other intellectual
property rights;
B. mislead and/or insult and/or contain racist or religious references and/or refer to illegal
actions,and/or do not respect certain morality or ethical standards;
C. claim Portfolio Manager’s or PM Strategy Provider’s eligibility to provide the services which may
require a license, registration and/or notification in their state of residency and/or in the
residency states of PM Investor/s;
E. contain sexually explicit and/or any grossly offensive content, including expressions of
bigotry,racism, hatred or profanity or that is hateful, threatening, or pornographic; incite violence
or that contain nudity or graphic or gratuitous violence;
F. contain a picture that presents a minor (child), and/or contain any content which is
inappropriate and/or misleading and/or insulting of a race and/or any religion and/or refers to
illegal actions, and/or does not respect certain morality standards and/or is unethical;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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H. collect and/or use/copy users' content or information, or otherwise accessing Website and/or
the Portfolio Management platform, using automated means (such as harvesting bots, robots,
spiders, or scrapers);
I. engage in unlawful multi-level marketing, such as a pyramid scheme on our Websites and/or
using our Services;
L. disable, overburden, or impair the proper working of Company, such as a denial of service attack
and/or facilitate or encourage any violations of these rules;
M. make misleading and/or absolute and/or untrue statements about the performance of the
Fund and/or PM Strategy and/or guarantee the performance of the Fund and/or PM Strategy;
N. contain information which is not related to the Fund and/or PM Strategy, does not make sense
and/or lacks consistency or which is not balanced enough - overwhelmed on the positive side.
O. contain false statements about its knowledge and experience and/or its trading strategy and/or
its authorization and/or mislead in any way the PM Investors and/or any other users;
P. contain statements which are abusive or defamatory or harassing, and/or insulting statements
to the Company, its affiliates, employees, shareholders, and/or any of its Associates and/or
other users or otherwise;
Q. contain statements which advertise or promote any other entities and/or any services unrelated
to the product;
R. use the Company’s websites and/or any Company’s Services to do anything unlawful,
misleading, malicious, or discriminatory;
S. make references to and/or use visuals/logos of third parties including but not limited to
regulatory bodies, authorities, and others without possessing the relevant permissions;
T. create fund and PM Strategy names and/or fund and PM Strategy descriptions which do not
make sense or have actual/useful meaning and/or is misleading and/or insulting and/or
contains racist or religious references and/or refers to illegal actions, and/or does not respect
certain morality or ethical standards;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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V. make unsubstantiated restrictions/giving instructions to investors on how, when, and how much
to invest and/or withdraw, or similar.
W. include any links in the Portfolio Management platform, such as social media links to profiles
which he does not personally manage, unless this is justified in the Company’s discretion.
X. shall not state and/or imply and/or deceive and/or impersonate that the Fund and/or PM
Strategy is managed and/or represented by an individual and/or a legal entity other than the
individual and/or the legal entity registered and approved by the Company.
Y. breach any applicable guidelines and/or policies and/or code of ethics as published by the
Company from time to time on the Company’s Website.
Z. Contain a description of the Fund and/or PM Strategy which is not in accordance with the
provisions of the Agreement and/or any other regulation of the Company and/or it contains
illegal and/or unethical references and/or does not make sense and/or lacks consistency
and/or provides misleading information;
2.6 The Company reserves the right at its absolute discretion, but in any case is under no
obligations, to close any or all Open Position(s) within a Fund and/or PM Strategy at any time. This
right is reserved only for the benefit of the Company in order to prevent or stop activities that may
bring any type of loss or damage in the Company.
2.7 In addition to paragraph 11 of Part A of the current Agreement each of the following constitutes
an “Event of Default” for the Portfolio Manager or PM Strategy Provider:
A. if the Portfolio Manager’s or PM Strategy Provider’s Fund and/or PM Strategy is carrying excessive
risk for a long period of time;
B. the provided Portfolio Manager's or PM Strategy Provider’s biography, photo, Fund and/or PM
Strategy name, Fund and/or PM Strategy description, and/or any other information provided as
part of the Fund and/or PM Strategy requirements, is not in accordance with the provisions of the
Agreement and/or any other regulation of the Company and/or it contains illegal and/or
unethical references and/or does not make sense and/or lacks consistency and/or provides
misleading information;
C. the Portfolio Manager or PM Strategy Provider has not been fully verified in accordance with
paragraph 3.1 and 3.2 of Part A of this Agreement and/or does not meet any requirements as
provided by the Company from time to time;
D. the Portfolio Manager or PM Strategy Provider has been inactive and/or has no trading activity
connected to the Fund for more than seven (7) calendar days;
E. the Portfolio Manager or PM Strategy Provider has been terminated in accordance with
paragraph 10 of Part A of this Agreement;
F. if the Portfolio Manager’s or PM Strategy Provider’s description of the Fund and/or PM Strategy
does not match the actual trading activity in the same Fund and/or PM Strategy;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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G. If a substantial portion of the trades in a Portfolio Manager’s Fund and/or PM Strategy are
identical or similar to the trades of another Fund and/or PM Strategy, to the extent that it
appears they are mimicking or replicating those trades;
H. the Portfolio Manager or PM Strategy Provider has carried out trading:
(a) which can be characterized as excessive and/or without legitimate intent, in order to
profit from market movements;
(b) while relying on price latency and/or arbitrage opportunities;
(c) which can be considered in the Company’s sole discretion as market abuse and/or
market manipulation and/or fraudulent activity;
(d) During abnormal market/trading conditions.
I. the Portfolio Manager or PM Strategy Provider is not a holder of a license, registration and/or
notification and/or of any other authorisation required in his/her state of residency and/or in the
residency states of PM Investors;
J. the Portfolio Manager or PM Strategy Provider fails to perform or breaches any obligation due to
the Company and/or where any representation or warranty made by the Portfolio Manager is or
becomes untrue;
K. if the Portfolio Manager’s or PM Strategy Provider’s account does not have sufficient funds as per
the minimum requirements of the specific Portfolio Management account type;
L. If the Portfolio Manager or PM Strategy Provider does not abide by or is in breach of any
applicable the Content Guidelines.
M. for any other reason or circumstance where the Company reasonably believes that it is
necessary or desirable to take any action set out in paragraph 2.8 below herein.
N. If the Portfolio Manager or the PM Strategy Provider does not abide by or is in breach of
paragraph 2.5 above herein.
O. For any other reason considered as relevant and appropriate by the Company in its sole
discretion.
2.8 If an Event of Default occurs the Company reserves the right at its absolute discretion, but in any
case is under no obligation, at any time with or without Written Notice, to take any of the following
actions in addition to paragraph 11.2 Part A:
A. terminate this Agreement with immediate effect;
B. reject and/or block the availability of a proposed and/or existing Portfolio Manager or PM
Strategy Provider;
C. freeze and/or suspend and/or terminate and/or close or block any and/or all Fund/s and/or PM
Strategies managed by the Portfolio Manager or PM Strategy Provider’s and/or any open
positions and/or deny access to Portfolio Management and/or refuse payment of Performance
Fee;
D. change the status of the Fund/s and/or PM Strategies to the “close-only” mode by revoking
Portfolio Manager or PM Strategy Provider ability to open new position(s);
E. request to make amendments on the description of the Fund/s and/or PM Strategy/ies;
F. take any other action(s) in relation to the Fund/s and/or PM Strategies in order to rectify the
Event of Default or minimize any type of loss or damage to the Company;
G. reject or refuse any request of the PM to create a new Fund(s) and/or PM Strategy(ies);
H. adjust the Fund(s) and/or PM Strategy (ies) balance to remove illicit profit;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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I. any other action as deemed fit at the absolute discretion of the Company.
2.9 The Performance Fee may be determined by the Portfolio Manager or the PM Strategy Provider
for each Fund and/or PM Strategy. The Performance Fee may be changed after the specific Fund
or PM Strategy is created. The modified Performance Fee will be applicable only to the new
investments of the specific Fund or PM Strategy. All existing PM Investments to the specific Fund or
PM Strategy will remain with the Performance Fee as set upon the PM Investment creation.
2.10 The Portfolio Manager or PM Strategy Provider shall receive the Performance Fee for any
positive returns of PM Investors in USD currency, which is calculated as indicated on the Company’s
Website and/or in any relevant mobile application/s. Performance Fee shall be calculated on the
aggregated profits on each Fund and/or PM Strategy and proportionally on the individual PM
Investment/s made by the PM Investors.The Performance Fee is calculated and credited to the
Portfolio Manager’s or PM Strategy Provider’s Account at the end of the Billing Period.
The Performance Fee is subject to any deductions related to the Shared Fee of an Associate as
described in Part G, section 5 below herein and in such a case a Personal Performance Fee shall be
received by the Portfolio Manager which shall be calculated as per below:
Personal Performance Fee= Total Performance Fee amount from all Investments in a Fund - Shared
Fee
2.11 In the event that a Fund and/or PM Strategy has been terminated before the end of the Billing
Period, the Performance Fee shall be calculated at the time of Fund and/or PM Strategy termination
and credited to the Portfolio Manager’s or PM Strategy Provider’s account at the end of the Billing
Period.
2.12 It is hereby understood and agreed by the Portfolio Manager and/or PM Strategy Provider that
Clients remain Company’s Clients at all times.
2.13 The Portfolio Manager or PM Strategy Provider’s represents and warrants that is duly authorized
to enter into this Agreement and maintains any applicable license and/or certification and/or
authorisation during the Portfolio Management activities and/or the trading operations of Fund(s)
and/or PM Strategy(ies) and shall exercise proper skill and care, professional and technical
expertise, diligence, morality and impartiality which are necessary, taking into account the
complexity of trading.
2.14 The Company will not in any way be liable for any losses incurred in the Funds and/or PM
Strategy(ies), nor shall be liable for anything happening outside of the Company’ s control.
2.15 The Portfolio Manager or PM Strategy Provider is not allowed to publish, reproduce, transmit, or
otherwise reproduce information relating to the Funds and/or PM Strategies and/or the Portfolio
Management to any third party without the Company’s prior written consent.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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2.16 The Portfolio Manager or PM Strategy Provider irrevocably and unconditionally agrees and
hereby authorizes the Company to provide Clients with access and/or the option to invest in the
Fund(s) and/or PM Strategy(ies) upon fulfillment of any applicable requirements set by the
Company at its absolute discretion. Upon investing in a Fund and/or PM Strategy(ies), Portfolio
Manager or PM Strategy Provider authorizes the Company and Company shall have the right to
take all necessary actions deemed fit so that Client is allowed to invest and/or access the Fund(s).
2.17 The Portfolio Manager or PM Strategy Provider authorizes the Company to use any information
related to the Portfolio Manager and/or the Fund(s) and/or PM Strategies in any way it chooses and
make it public or communicate it as deemed appropriate, in any way and with any means in its
absolute discretion.
2.18 The Portfolio Manager or PM Strategy Provider and PM Investor acknowledges and agrees that
the Company may, from time to time change the leverage provided as further explained in Part E:
CFD Trading Terms, Section 3. Leverage.
2.19 The Portfolio Manager or PM Strategy Provider shall not create Funds and/or PM Strategies with
names, descriptions, content or images that are identical or substantially similar to those of
existing strategies that could mislead the Investors.
2.20 The PM Strategy Provider may archive the PM Strategy. In this event all active PM Investments
will be closed and any available funds will be returned to the PM Investor. The available
commission will be paid out at the end of the billing period.
3. PM Investor
3.1 Only individuals and/or legal entities who receive a Fund and/or PM Strategy link or code for the
Fund and/or PM Strategy by the Portfolio Manager or PM Strategy Provider might be able to invest
in a Fund and/or PM Strategy and become PM Investors. In order to invest in a Fund, the PM Investor
shall first become a Client of the Company as per the terms of this Agreement and meet any
requirements imposed by the Company and/or accept and/or sign any other applicable
documentation required by the Company from time to time. By joining and investing into a Fund or
PM Strategy with a PM Investment, the PM Investor agrees to the following:
A. To authorize the Portfolio Manager as its true and lawful Attorney and Agent with full power and
authority to act as a Portfolio Manager on the PM Investment for Portfolio Management Product
and instructs the Portfolio Manager to act on his/her behalf in connection to the PM
Investment/s;
B. To authorize and instruct the Portfolio Manager to use Company’s Trading Platform for trading
using the PM Investment/s;
C. That investing in a Fund or PM Strategy bears its own fees, charges and Performance Fee.
D. To authorize the Company to accept trading orders from the Portfolio Manager or PM Strategy
Provider in relation to the PM Investment;
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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E. To authorize and instruct the Company to transfer the Performance Fee from the PM Investment
to the Portfolio Manager’s or PM Strategy Provider’s Account at the end of each Billing Period.
F. Authorizes the Company to use any information related to the PM Investor and/or the PM
Investment in any way it chooses and make it public or communicate it as deemed appropriate,
in any way and with any means in its absolute discretion.
3.2 Reports and/or information in relation to the PM Investments while using the Portfolio
Management service shall be available on the Website and/or in any relevant mobile application
as applicable from time to time.
3.3 The PM Investor may start the PM Investment, deposit funds and/or withdraw any available
funds to and from his/her Investment Wallet in accordance with the procedures and restrictions
available from time to time on the Portfolio Management mobile applications and/or Website
and/or any other website maintained by the Company for Portfolio Management and subject to
the Agreement.
3.4 PM Investor can only use the Investment Wallet for the Portfolio Management service and is not
allowed to execute any trading operations on the Investment Wallet on its own.
3.5 The PM Investor may deposit funds into the Investment Wallet via the payment
systems/methods made available by the Company for the Portfolio Management platform from
time to time.
3.6 In order to terminate the PM Investment, PM Investor should send a PM Investment termination
request to the Portfolio Manager. In case the termination request is not accepted by the Portfolio
Manager after thirty-six (36) hours, the PM Investment will be terminated automatically. The Client
acknowledges and agrees that the PM Investment can’t be terminated outside of normal trading
hours and Portfolio Manager is authorized to perform trading operations on the Fund until
termination occurs. Any PM Investment termination request which has been accepted by the
Portfolio Manager or has expired outside of the normal trading hours will be executed after trading
resumes. In order to terminate the PM Investment in a PM Strategy, PM Investor should send a PM
Investment termination request which will be executed automatically. The Client acknowledges
and agrees that the PM Investment can’t be terminated outside of normal trading hours. Any PM
Investment in a Strategy termination request which has been sent outside of the normal trading
hours will be executed after trading resumes.
3.7 Upon termination of PM Investment as described in paragraph 3.6 above, funds available as a
result of the PM Investment in relevant Fund(s) or PM Strategies, shall be credited to the Investment
Wallet.
3.8 The Company reserves the right at its absolute discretion to close any or all Open Position(s) of
a Fund or PM Strategy at any time.
3.9 The PM Investor acknowledges and accepts that by making a PM Investment into a Fund or PM
Strategy of a specific Portfolio Manager or PM Strategy Provider he/she accepts the Performance
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
Version: 15 November 2024 /020
Fee and Leverage as well as other conditions set for the Fund or PM Strategy by the respective
Portfolio Manager or PM Strategy Provider in accordance with paragraph 2.2 of Part G;
3.10 In addition to paragraph 11.1 of Part A of the current Agreement, each of the following
constitutes an “Event of Default” for the PM Investor:
3.11 If an Event of Default occurs the Company may, at its absolute discretion, at any time and
without prior Written Notice, take one or more of the actions described in paragraph 2.8 herein
above, in addition to paragraph 11.2 of Part A.
3.12 The PM Investor acknowledges and accepts that a Fund or PM Strategy can be terminated in
case of an Event of Default either from Portfolio Manager/s or PM Strategy Provider/s or PM Investors
side and in this case Orders in this Fund or PM Strategy will be closed in the order decided by the
Company.
3.13 PM Investor may not be able to see the individual Orders made by the Portfolio Manager or PM
Strategy Provider if the latter decides to do so.
3.14 The PM Investor is not allowed to publish, reproduce, transmit, or otherwise reproduce
information relating to the Funds or PM Strategies and/or the Portfolio Management to any third
party without the Company’s prior written consent.
3.15 The PM Investor irrevocably and unconditionally acknowledges and agrees that any description
provided by the Portfolio Manager or PM Strategy Provider in relation to the Fund or PM Strategy,
including the news feed and/or any other means has not been approved by the Company. The PM
Investor acknowledges, agrees, and undertakes to perform his own due diligence on the Portfolio
Manager or PM Strategy Provider and the relevant Fund or PM Strategy before investing with the
relevant Fund or PM Strategy.
3.16 The PM Investor acknowledges and agrees that the Company shall not be liable for any losses
incurred in the Fund or PM Strategy.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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4.2 In order to run a PM Strategy with a Portfolio Copying product , the PM Strategy Provider should
make a deposit to the PM Strategy. All PM Investments made to the PM Strategy with Portfolio
Copying product n will be transferred to the Investment subaccount dedicated to the exact PM
Investment. After a PM Investment in a PM Strategy is made, all the existing Open Positions made by
the PM Strategy Provider under that particular PM Strategy will automatically be followed and
copied to the PM Investment subaccount together with any further new trading orders performed
by the PM Strategy Provider under the specific PM Strategy.
4.3 The PM Investor and/or the PM Strategy Provider acknowledge and agrees that for PM Strategies
A. all Orders made by the PM Strategy Provider will be followed and copied by the PM Investment
subaccount in accordance with the copy coefficient as indicated on the Company’s Website
and/or on the Portfolio Management mobile application;
B. variations in the Orders’ pricing may occur from the moment that the PM Investor made a PM
Investment to a specific PM Strategy to the actual moment when an Order opened by the PM
Strategy Provider, under the specific Fund, was copied to the PM Investment subaccount;
C. the Company reserves the right at any time with or without notice to close and/or pause and/or
suspend and/or stop copying any PM Strategy Provider's account(s), and/or PM Strategy and/or
Order either of the PM Investor or PM Strategy Provider.
4.4 All PM Investments made to a Fund will be deducted from the Investment Wallet/s and
allocated to the master trading account of the Portfolio Manager connected to that specific Fund
and the total amount of money will be displayed as available for trading by the Portfolio Manager.
Orders placed by the Portfolio Manager will be split proportionally to the PM Investors in
accordance to the respective PM Investments being made. Only new Orders performed by the
Portfolio Manager under the specific Fund will be allocated to each PM Investment.
4.5 The PM Investor and/or the Portfolio Manager acknowledge and agree that for Funds:
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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A. all Orders made by the Portfolio Manager will be allocated to the PM Investment subaccount in
accordance with the ratio of investment equity to the Fund equity calculated at the moment of
the Orders' opening. Allocation is executed as described on the Company’s Website and/or on
the Portfolio Management mobile application;
B. the Company reserves the right at any time with or without notice to close and/or pause and/or
suspend and/or stop allocating any Portfolio Manager’s account(s), and/or Fund and/or Order
either of the PM Investor or Portfolio Manager.
C. The Company reserves the right not to proceed with any payments to Client in relation to any
orders that have not been executed due to Technical Issues as these are defined in PART C
paragraph 1.4 and 1.5 herein and the Client hereby waives any rights to such amounts.
5. Associate
5.1 In order to become an Associate in a Fund (Auxiliary Associate or Referral Associate), an
individual and/or a legal entity shall first become a Client of the Company as per the terms of this
Agreement and meet any requirements imposed by the Company from time to time. A Client shall
be eligible to become an Associate in a Fund of a Portfolio Manager upon receipt of an invitation
link by the Portfolio Manager and acceptance of the invitation by the Client and provided that any
applicable requirements required by the Company from time to time are met.
5.2 Prior to inviting a Client to become an Associate in a Fund, the Portfolio Manager should define
the relevant Fee Sharing Rate of the Fund and/or any other parameters required from time to time
and share the invitation link with the proposed Associate. Upon acceptance of such an invitation
the Client shall become an Associate in a Fund and eligible for a Shared Fee (Associate Auxiliary
Shared fee or Associate Referral Shared fee).
5.3 It is hereby acknowledged and agreed by the Portfolio Manager and/or the Associate that:
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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F. An Associate may be eligible to join to a Fund for both as Auxiliary Associate, provided that the
auxiliary offer is active, and as a Referral Associate, and be eligible to both Associate Auxiliary
Shared fee and Associate Referral Shared fee, subject to specific requirements defined in the
Company’s website;
G. A Performance Fee for the Auxiliary Associate should be calculated after the Referral Associates
fee calculations, pursuant to Company’s Shared fee formula available in the Company’s
website.
H. The same Referral Associate can be linked to different referral offers within the same Fund.
I. If the Portfolio Manager created a Referral Offer and invited several Associates, and one Referral
Associate accepted it, other Associates will not be able to join the same offer.
J. Portfolio Manager shall not be eligible to join his own Fund as an Associate.
K. A Referral Associate will not be eligible to the Associate Referral Shared fee in the event he/she
shares a referral link to an Investor who already followed a referral link by another Referral
Associate in the same Fund.
L. The Performance Fee for the Portfolio Manager (Personal Performance Fee) and Associates
(Shared fee) for both Referral and Auxiliary is calculated during each billing period closure as
follows:
M. The Associate receives Shared fee payments to his/her Account at the close of each billing
period.
N. The Associate shall not receive a shared fee of the Performance Fee if:
5.4 It is hereby acknowledged and accepted by the Associate and/or the Portfolio Manager that the
Fee Sharing Rate shall be defined by the Portfolio Manager in advance of the invitation to the
Client and it can be changed/modified/disabled by the Portfolio Manager at any time prior to
acceptance of the invitation by the Client. Furthermore, the Portfolio Manager can, at its
absolute discretion, revoke the invitation, prior to its acceptance by the Client.
5.5 It is hereby acknowledged by the Associate and/or the Portfolio Manager that, once a Client
accepts the invitation and becomes an Associate in a Fund:
A. the Associate shall have the right to invite PM Investors in the Fund;
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Client Agreement
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B. any accrued Shared Fee shall be credited to Associates’ Client Account at the end of the Billing
Period at the time that Portfolio Manager receives its’ Personal Performance Fee;
C. if an Associate receives Shared Fee from more than one Funds, the Shared Fee shall be paid with
separate transactions from each Fund;
D. For the Auxiliary Associate the Fee Sharing Rate can be changed/modified by the Portfolio
Manager and/or an Associate can be removed and/or disabled by the Portfolio Manager at any
time and without any cause by contacting the Company in accordance with the procedure set
by the Company from time to time as this can be found on the Portfolio Manager’s Personal Area
and/or the Website. Any such changes shall be effective from the next Billing Period and the
Associate shall be eligible solely for any accrued Shared Fee prior to the beginning of the next
Billing Period which shall be credited to Associates’ Client Account as described in section 5.5(b)
Part G above herein. Any changes and/or modifications to the Fee Sharing Rate and/or removal
of the Associate from a Fund as described in this paragraph, shall be communicated by the
Company to the Portfolio Manager and/or the Associate from time to time and/or they will be
reflected in their Personal Area and/or the Website.
E. For Referral Associate, the Fee Sharing Rate cannot be changed/modified by the Portfolio
Manager and/or an Associate cannot be removed and/or disabled by the Portfolio Manager.
F. Any information in regards to the Shared Fee and/or fees reports and/or other related
information while being an Associate in a Fund shall be available on the Website and/or the
Personal Area and/or they shall be communicated by the Company to the Portfolio Manager
and/or the Associate from time to time.
5.6 The Associate will not be able to access the Fund and/or any Investments made by PM Investors
in the Fund and is not allowed to execute any trading operations on the Fund.
5.7 Subject to the provisions of this Agreement, the Associate will be able to make withdrawals of
the Shared Fee in accordance with the procedures, restrictions and payment systems available
from time to time from the Company.
5.8 The Associate authorizes the Company to use any information related to the Associate in any
way it chooses and make it public or communicate it as deemed appropriate, in any way and with
any means in its absolute discretion.
5.9. The Company reserves the right at its absolute discretion to remove and/or disable an
Associate from a Fund.
5.10 The Associate is not allowed to publish, reproduce, transmit, or otherwise reproduce
information relating to the Funds and/or the Portfolio Management to any third party without the
Company’s prior written consent.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
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Client Agreement
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6.1 The PM Investor and/or the Associate acknowledges that the Funds and PM Strategies are
created and managed by Portfolio Managers and PM Strategy Providers on their own, and the
Company does not provide any guarantee as to the performance of any Fund. The PM Investor
and/or the Associate waives the right to request the Company to close any or all Open Position(s)
within a Fund and PM Strategy.
6.2 The Company accepts no responsibility for the activities of the Portfolio Managers and PM
Strategy Provider and the performance of the Funds and PM Strategies as well as no liability for any
loss or damage related to investing in the Funds and PM Strategies. Statistics and indicators
provided by the Company for each Fund and PM Strategies have inherent limitations. Past
performance is not indicative of future results. No representation is being made by the Company
that the Funds and PM Strategies will or are likely to achieve profits or losses. PM Investors are
advised to take the necessary precautions throughout the investing process.
6.3 It is the responsibility of the PM Investor to understand and acknowledge the risks before making
PM Investments and that he/she may suffer losses due to lack of diversification and/or situations
where the Fund and PM Strategy is too heavily exposed in any type of financial risk such as without
limitation credit risk, currency risk, concentration risk, geographical risk and that he/she may end
up losing entire investment. It is understood that the Company does not pay or review the activities
of Portfolio Managers and PM Strategy Provider neither confirm their experience, professionalism or
guarantee the performance of the Fund(s) and PM Strategies.
6.4 The Company shall not be held liable for any omission, deliberate omission or fraud by a
Portfolio Manager and PM Strategy Provider, unless to the extent where this would be the result of
willful default or fraud on the part of the Company.
6.5 Any description and/or information in relation to a Fund and PM Strategy is not considered as
confidential and/or personal identifiable information. The Portfolio Manager and PM Strategy
Provider is able to see the name and the country of the PM Investor and vice-versa the PM Investor
has the ability to see the name and the country of the Portfolio Manager and PM Strategy Provider
and any other information made available through the Fund and PM Strategy.
6.6 The Company on its sole discretion and under no obligations is authorized to disclose Portfolio
Manager’s and PM Strategy Provider’s information to the PM Investor and/or the Associate and
vice-versa.
6.7 The Company reserves the right at any time with or without notice to close and/or pause and/or
suspend any Portfolio Manager’s and PM Strategy Provider’s account(s), and/or Fund and/or PM
Strategy and/or Order.
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
6.8 Performance statistics represented in relation to the Portfolio Manager and/or PM Strategy
Provider and/or Fund and/or PM Strategy are historical and the Company does not guarantee any
profit for the PM Investor and/or Shared Fee for the Associate. Past performance is not a reliable
indicator of future results.
6.9 The Portfolio Manager and/or PM Strategy Provider and/or the PM Investor and/or the Associate
acknowledges and agrees that the Company may use and/or pass and/or process information in
relation to the PM Fund in the Company’s group of companies and/or external companies and/or
consultants.
6.10 It is hereby acknowledged and agreed that the Portfolio Manager and/or PM Strategy Provider
and/or the PM Investor and/or the Associate could be clients of different Company’s group of
companies.
6.11 The Portfolio Manager and/or PM Strategy Provider, the PM Investor and the Associate
acknowledge and agree that are subject to limitations depending on their region.
6.12 The PM Investor acknowledges and agrees that the money invested belongs to the PM Investor
and that it is prohibited to invest money from any other third party.
6.13 The PM Investor acknowledges that the Company does not make customized assessments of
the PM Investors’ profile, risk tolerance and/or investment objectives and that the PM Investor has
no discretion over the Portfolio Manager’s and/or PM Strategy Provider’s investment decisions.
6.14 The PM Investor acknowledges that neither the Portfolio Manager and/or PM Strategy Provider
nor the Company provides a tailored investment plan or portfolio management that fits the PM
Investors' objectives, needs and financial goals.
6.15 The PM Investor acknowledges and agrees that the Portfolio Manager and/or PM Strategy
Provider shall not deposit funds and assets to the PM Investor’s Trading Account(s), or redeem or
withdraw funds or assets, or initiate transfers from or between PM Investor’s Trading Account(s).
6.16The PM Investor acknowledges and accepts that all the Fund(s) and PM Strategy(ies), and their
parameters and conditions are created and/or managed and/or set by the Portfolio Manager
and/or PM Strategy Provider and that the Company solely allows the use of its Portfolio
Management platform and/or applications, subject to any applicable rules as included in the
Operational Agreements, thus no obligations arise against the Company with regards to any due
diligence and/or review and/or assessment.
6.17 The PM Investor acknowledges and agrees that the Company shall have no responsibility or
liability to the PM Investor in following the Portfolio Manager’s and/or PM Strategy Provider’s
instructions and that it is under no duty to supervise or otherwise know or review the trading
practices, advice or any other acts carried out by the Portfolio Manager and/or PM Strategy
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]
Client Agreement
Version: 15 November 2024 /020
Provider and the Company relies on the PM Investor monitoring the trading and transactions on the
account(s) conducted by the Portfolio Manager and/or PM Strategy Provider.
6.18 The PM Investor acknowledges and agrees that the Portfolio Manager and/or PM Strategy
Provider is not an employee, agent or representative of the Company, subject to the existence of
any partnership or digital affiliate agreement and further that the Portfolio Manager and/or PM
Strategy Provider does not have any power or authority to act on behalf of the Company or to bind
the Company in any way.
6.19 The PM Investor acknowledges and accepts that, in providing an electronic or online trading
system to the Portfolio Manager and/or PM Strategy Provider, the Company has the right but not
the obligation to set limits, controls, parameters and/or other controls on the Portfolio Manager’s
and/or PM Strategy Provider’s ability to use such a system. The PM Investor accepts that if the
Company chooses not to place any such limits or controls on the Portfolio Manager’s and PM
Strategy Provider’s trading, or if such limits or controls fail for any reason, the Company will not
exercise oversight or control over instructions given by the Portfolio Manager and/or PM Strategy
Provider and the PM Investor accepts full responsibility and liability for the Portfolio Manager’s
and/or PM Strategy Provider’s actions in such circumstances.
6.20 The PM Investor ratifies and accepts full responsibility and liability for all instructions given to
the Company by the Portfolio Manager and/or PM Strategy Provider (and for all transactions that
may be entered into as a result).
Exness B.V. (Central Bank of Curaçao and Sint Maarten License Number 0003LSI), Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
www.exness.com | [email protected]