Scribd
Upload
22 views4 pages

شيت مهارات

The document discusses the importance of communication in daily life and the workplace, highlighting various forms such as verbal, non-verbal, written, and visual communication. It offers strategies for improving communication skills, including active listening, clarity, and emotional intelligence, while also addressing common barriers to effective communication. Additionally, it emphasizes the significance of non-verbal communication in conveying emotions and building relationships.

Uploaded by

Hazem Abaza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
22 views4 pages

شيت مهارات

The document discusses the importance of communication in daily life and the workplace, highlighting various forms such as verbal, non-verbal, written, and visual communication. It offers strategies for improving communication skills, including active listening, clarity, and emotional intelligence, while also addressing common barriers to effective communication. Additionally, it emphasizes the significance of non-verbal communication in conveying emotions and building relationships.

Uploaded by

Hazem Abaza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

1.

Communication is an essential part of our daily lives as it helps us to convey our


thoughts, ideas, and feelings to others. It is a process of exchanging information
between two or more people through various mediums such as verbal
communication, non-verbal communication, written communication, etc. Effective
communication is important because it helps us to build strong relationships with
others, resolve conflicts, and achieve our goals.
Communication skills are also essential in the workplace as they help us to work effectively with
others and achieve our objectives.

2. There are several ways to improve communication skills such as being clear and concise, preparing
ahead of time, being mindful of nonverbal communication, watching your tone, practicing active
listening, building your emotional intelligence, developing a workplace communication strategy, and
creating a positive organizational culture. You can also get honest feedback from teachers, trainers,
parents, and peers to discover areas that need improvement that you might have otherwise
overlooked. Additionally, you can use technological resources such as audiobooks and apps to
improve your communication skills. Remember that verbal communication goes beyond just what
you say to someone else. Use the tips below to improve your speaking and listening abilities:

 Be an “active listener.”
 Speak up about your thoughts and ideas.
 Try not to make assumptions.
 Practice self-awareness, especially during tough conversations
 Don’t be accusatory when raising an issue.

3. There are four main types of communication: verbal, non-verbal, written, and visual. Verbal
communication encompasses all communication using spoken words. Non-verbal communication
includes body language, facial expressions, and tone of voice. Written communication includes
emails, letters, memos, reports, and other written documents. Visual communication includes
graphics, charts, diagrams, and videos.

4. Verbal communication: is defined as communication to express our views, information, and ideas in
the form of sound and words. The spoken part usually involves face-to-face communication.

Nonverbal communication: is the transmission of messages or signals through a nonverbal platform


such as eye contact, facial expressions, gestures, posture, and the distance between two individuals.

5. Effective speaking is:


 Remember the person to whom you are talking.
 Don’t put hands in your pocket while talking to senior in a non-casual manner.
 Don’t chew anything when you talk.
 Avoid playing with a pen or any object.
 Look at the person, not away from him.
 Do take off your sunglasses.
 Remain as NORMAL as you can.
6. Effective Listening is:
 Look beyond the speaker style by asking yourself what the speakers know that you do not.
 Hold your rebuttal until you have heard the total message.
 Listen for the central theme.
 Keep an open Mind.
 Fight distraction by closing doors, turning off radios and T.V.
 Make meaningful notes that are brief and to the point.
 Stay ahead of the speaker by anticipating what will be said next.
 Evaluate and criticize the content not the speakers.

7. There are:
 Completeness
 Conciseness
 Clarity
 Correctness
 Concreteness
 Consideration
 Courtesy

8. There are:
 The use of jargon could be over-complicated or used unfamiliar terms.
 Emotional barriers and taboos
 Differences in perception and viewpoint
 Physical disabilities: such as hearing problems or speech difficulties.
 Physical barriers to non-verbal communication. Not able to move any part.
 Language differences and the difficulty in understanding unfamiliar accents.
 Expectations and prejudices which may lead to false assumptions or stereotyping. People often
hear what they expect to hear rather than what is actually said and jump to incorrect conclusions.
 Cultural differences. The norms of social interaction vary greatly in different cultures, as do the
way in which emotions are expressed. For example, the concept of personal space varies
between cultures and between different social settings.

9. They are:
 A thorough understanding of communication barriers is the basic requirement to find measures
to remove or eliminate or overcome them.

10. Verbal communication involves using spoken or written words to convey a message , while non-
verbal communication involves using body language , gestures , facial expressions , and other non-
verbal cues to convey a message .
Verbal communication is more direct and explicit, while non-verbal communication is more implicit
and subtle.

Here are some examples of verbal communication:

 Speaking
 Writing
 Texting
 Emailing

Here are some examples of non-verbal communication:

 Facial expressions
 Gestures
 Body language
 Eye contact

In terms of meaning, verbal communication is more direct and explicit, while non-verbal
communication is more implicit and subtle. In terms of communication medium, verbal
communication relies on words while non-verbal communication relies on body
language, gestures, facial expressions, and other non-verbal cues. In terms of decoding
level, verbal communication is easier to decode than non-verbal communication. In
terms of awareness, verbal communication is more conscious than non-verbal
communication.

11. There are several approaches to building positive relationships with colleagues.
Here are some tips that might help you:

 Open and honest communication


 Show appreciation.
 Active listening
 Be positive.
 Develop your people skills.
 Be clear about your needs.
 RespectS

12.
13.
14.
15.
16.
17.
18. Non-verbal communication skills are important in the workplace because
they help people to convey information about their emotional state, define or
reinforce the relationship between people, provide feedback to the other person,
regulate the flow of communication and reinforce or modify what is said in words.
Understanding nonverbal signals can help you identify if a coworker is
uncomfortable or ill at ease. Managers will use body language to effectively lead
employees and team members.

19.
20.
21.
22.
23.
24.
25. © Drawing the shoulders back and holding the head and chin level
26. (d) Ask open questions.
27. (b) Responding
28. (a) You
29. © Empathy
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.

You might also like