Elementary Computer Application Important MCQ’s

UNIT-1
1. What does CPU stand for?
a) Central Program Unit
b) Central Processing Unit
c) Central Power Unit
d) Central Performance Unit
Answer: b) Central Processing Unit
2. Which of the following is an input device?
a) Monitor
b) Printer
c) Keyboard
d) Speaker
Answer: c) Keyboard
3. Which type of software is used for browsing the internet?
a) Antivirus
b) Word Processor
c) Web Browser
d) Database
Answer: c) Web Browser
4. What does 'RAM' stand for?
a) Readable Access Memory
b) Random Access Memory
c) Real-time Access Memory
d) Random Automated Memory
Answer: b) Random Access Memory
5. Which of the following is the primary function of an operating system?
a) Manage hardware
b) Perform calculations
c) Browse the internet
d) Play games
Answer: a) Manage hardware
6. The smallest unit of data in a computer is called:
a) Bit
b) Byte
c) Nibble
d) Word
Answer: a) Bit
7. Which of the following is an example of a storage device?
a) Keyboard
b) Monitor
c) Hard Disk
d) Speaker
Answer: c) Hard Disk
8. Which language is primarily used for web development?
a) C++
b) HTML
c) Java
d) Python
Answer: b) HTML
9. Which device is used to point to objects on a screen?
a) Keyboard
b) Mouse
c) Printer
d) Scanner
Answer: b) Mouse
10. Which of the following is a type of computer memory that is non-volatile?
a) RAM
b) ROM
c) Cache
d) Register
Answer: b) ROM
11. The operating system that is most commonly used in personal computers is:
a) Android
b) iOS
c) Windows
d) Linux
Answer: c) Windows
12. What does 'URL' stand for?
a) Uniform Resource Locator
b) Universal Resource Locator
c) Uniform Response Locator
d) Uniform Retrieval Locator
Answer: a) Uniform Resource Locator
13. Which of the following is used to create a connection between two computers over the
internet?
a) Web Browser
b) Router
c) Modem
d) Switch
Answer: b) Router
14. Which of these is not a programming language?
a) Java
b) Python
c) Windows
d) C++
Answer: c) Windows
15. The term 'cloud computing' refers to:
a) Storing data on physical servers
b) Computing done on supercomputers
c) Storing and accessing data via the internet
d) Computing on a local device
Answer: c) Storing and accessing data via the internet
16. Which of the following is not an input device?
a) Mouse
b) Keyboard
c) Printer
d) Microphone
Answer: c) Printer
17. The term 'byte' consists of how many bits?
a) 8
b) 4
c) 16
d) 32
Answer: a) 8
18. Which of the following is an output device?
a) Mouse
b) Keyboard
c) Monitor
d) Scanner
Answer: c) Monitor
19. What is the full form of 'WWW'?
a) World Web Wide
b) World Wide Web
c) World Web Web
d) Wide World Web
Answer: b) World Wide Web
20. What does 'HTTP' stand for?
a) HyperText Transfer Protocol
b) Hyper Transfer Text Protocol
c) Hyper Type Transfer Protocol
d) HyperText Terminal Protocol
Answer: a) HyperText Transfer Protocol
21. The term 'byte' is made up of:
a) 4 bits
b) 8 bits
c) 16 bits
d) 12 bits
Answer: b) 8 bits
22. Which of the following is the primary function of an operating system?
a) File management
b) Word processing
c) Data encryption
d) Video editing
Answer: a) File management
23. Which of the following is an example of a search engine?
a) Facebook
b) Google
c) Wikipedia
d) Twitter
Answer: b) Google
24. Which of the following is an example of a computer network device?
a) Hard Drive
b) Router
c) Monitor
d) Speaker
Answer: b) Router
25. Which component is considered the 'brain' of the computer?
a) RAM
b) Hard Drive
c) CPU
d) Monitor
Answer: c) CPU
26. What is the main purpose of an Antivirus program?
a) To speed up the computer
b) To protect against malware and viruses
c) To manage files
d) To access the internet
Answer: b) To protect against malware and viruses
27. Which of these is a type of software used for word processing?
a) Microsoft Excel
b) Adobe Photoshop
c) Microsoft Word
d) Windows Media Player
Answer: c) Microsoft Word
28. What does 'BIOS' stand for in a computer?
a) Basic Input Output System
b) Basic Internal Output System
c) Binary Input Output System
d) Basic Interlinked Operating System
Answer: a) Basic Input Output System
29. Which device is used to display information?
a) Printer
b) Monitor
c) Scanner
d) Keyboard
Answer: b) Monitor
30. Which of the following is an example of a storage device?
a) Mouse
b) USB Flash Drive
c) Keyboard
d) Printer
Answer: b) USB Flash Drive
31. What does 'GUI' stand for?
a) General User Interface
b) Graphical Unified Interface
c) Graphical User Interface
d) General User Information
Answer: c) Graphical User Interface
32. What is the primary function of a computer's motherboard?
a) To store data
b) To connect all the components
c) To provide power
d) To display information
Answer: b) To connect all the components
33. Which of the following refers to the permanent memory of a computer?
a) RAM
b) ROM
c) Cache
d) Hard Disk
Answer: b) ROM
34. Which of the following is not a type of software?
a) System software
b) Application software
c) Hardware
d) Utility software
Answer: c) Hardware
35. Which company developed the Windows operating system?
a) Apple
b) Microsoft
c) IBM
d) Google
Answer: b) Microsoft
36. What is the purpose of the 'Recycle Bin' on a computer?
a) To manage hardware
b) To store deleted files temporarily
c) To store system files
d) To manage network connections
Answer: b) To store deleted files temporarily
37. Which of the following is used for file compression?
a) WinRAR
b) Microsoft Word
c) Excel
d) Notepad
Answer: a) WinRAR
38. Which of the following is not an internet browser?
a) Chrome
b) Firefox
c) Safari
d) Photoshop
Answer: d) Photoshop
39. What is the main function of the ALU (Arithmetic Logic Unit) in a computer?
a) To manage input and output devices
b) To perform calculations and logic operations
c) To store data
d) To monitor system performance
Answer: b) To perform calculations and logic operations
40. What is the purpose of the 'Task Manager' in a computer?
a) To edit files
b) To monitor running applications and processes
c) To store files
d) To browse the internet
Answer: b) To monitor running applications and processes
41. What is the full form of 'PDF'?
a) Program Development File
b) Portable Document Format
c) Public Document File
d) Program Design File
Answer: b) Portable Document Format
42. Which device is used to store digital photos or videos?
a) CD-ROM
b) Hard Disk
c) Flash Drive
d) Camera
Answer: d) Camera
43. Which of the following is a type of database management system (DBMS)?
a) Microsoft Excel
b) MySQL
c) Notepad
d) Windows
Answer: b) MySQL
44. Which of the following is an example of a high-level programming language?
a) Assembly Language
b) C++
c) Machine Language
d) Binary Code
Answer: b) C++
45. The term 'download' refers to:
a) Sending a file from your computer to the internet
b) Sending a file from the internet to your computer
c) Deleting a file
d) Saving a file
Answer: b) Sending a file from the internet to your computer
46. What does 'HTML' stand for?
a) Hyper Text Markup Language
b) Hyper Transfer Markup Language
c) Hyper Text Management Language
d) Hypertext Modeling Language
Answer: a) Hyper Text Markup Language
47. Which of the following refers to a computer network that is confined to a small area like an
office or building?
a) LAN (Local Area Network)
b) WAN (Wide Area Network)
c) MAN (Metropolitan Area Network)
d) PAN (Personal Area Network)
Answer: a) LAN (Local Area Network)
48. Which of these is the most common file format for images?
a) .txt
b) .jpeg
c) .exe
d) .zip
Answer: b) .jpeg
49. The term 'phishing' refers to:
a) A technique for creating websites
b) Sending fraudulent emails to obtain sensitive information
c) A type of software that speeds up the internet
d) A way to organize files
Answer: b) Sending fraudulent emails to obtain sensitive information
50. Which of the following is used to protect a computer from unauthorized access?
a) Antivirus
b) Firewall
c) Modem
d) Router
Answer: b) Firewall
51. What is the main function of a 'Switch' in a network?
a) To connect different networks
b) To route data between networks
c) To connect devices within the same network
d) To encrypt data
Answer: c) To connect devices within the same network
52. Which of the following is a type of optical storage device?
a) Hard Drive
b) Flash Drive
c) DVD
d) RAM
Answer: c) DVD
53. Which of these is a commonly used search engine?
a) Twitter
b) Instagram
c) Google
d) WhatsApp
Answer: c) Google
54. Which of the following is an example of a peripheral device?
a) CPU
b) RAM
c) Monitor
d) Hard Drive
Answer: c) Monitor
55. What is the purpose of a 'Modem'?
a) To store data
b) To convert digital signals to analog and vice versa
c) To manage memory
d) To display images on a screen
Answer: b) To convert digital signals to analog and vice versa
56. What does 'ISP' stand for?
a) International Service Provider
b) Internet Service Provider
c) Integrated Service Processor
d) Internet Standard Provider
Answer: b) Internet Service Provider
57. Which of the following is a type of malware?
a) Antivirus
b) Spyware
c) Firewall
d) Modem
Answer: b) Spyware
58. Which of these is an example of a spreadsheet software?
a) Microsoft Word
b) Microsoft Excel
c) Microsoft PowerPoint
d) Microsoft Access
Answer: b) Microsoft Excel
59. Which of the following is used to back up data on a computer?
a) Antivirus software
b) Backup software
c) File compression software
d) Disk Cleanup tool
Answer: b) Backup software
60. Which of the following is not a type of programming language?
a) Python
b) Java
c) HTML
d) Excel
Answer: d) Excel
UNIT-2 Operating System Questions:

1. Which of the following is the main function of an operating system? a) File management
b) Memory management
c) Hardware management
d) All of the above
Answer: d) All of the above
2. Which of these is an example of a popular operating system? a) Android
b) Windows
c) macOS
d) All of the above
Answer: d) All of the above
3. Which of the following is a characteristic of a real-time operating system? a) Provides
immediate response to inputs
b) Runs on personal computers
c) Uses virtual memory
d) Does not support multitasking
Answer: a) Provides immediate response to inputs
4. Which of the following is NOT an operating system? a) Linux
b) Windows
c) Android
d) Photoshop
Answer: d) Photoshop
5. In an operating system, what does the acronym 'GUI' stand for? a) General User Interface
b) Graphical User Interface
c) Generalized Unified Interface
d) Graphic Unit Interface
Answer: b) Graphical User Interface
6. Which of the following operating systems is open-source? a) Windows
b) macOS
c) Linux
d) iOS
Answer: c) Linux
7. Which of the following is the default file system used by Windows? a) FAT32
b) NTFS
c) exFAT
d) HFS+
Answer: b) NTFS
8. In which operating system is the term 'kernel' used? a) Linux
b) Windows
c) macOS
d) All of the above
Answer: d) All of the above
9. What is the function of the file management system in an operating system? a) Manages
files and directories
b) Allocates system resources
c) Handles user input
d) Performs network tasks
Answer: a) Manages files and directories
10. Which of the following is an example of a multi-user operating system? a) Windows 10
b) Linux
c) macOS
d) All of the above
Answer: b) Linux
11. Which part of the operating system manages memory allocation? a) Kernel
b) File system
c) Processor
d) Memory manager
Answer: d) Memory manager
12. Which of the following operating systems is designed for mobile devices? a) Windows 10
b) iOS
c) Ubuntu
d) Fedora
Answer: b) iOS
13. What is the purpose of a device driver in an operating system? a) To provide interface for
hardware interaction
 b) To manage file systems
c) To monitor system performance
d) To encrypt data
Answer: a) To provide interface for hardware interaction
14. Which of the following is a function of the operating system's task scheduler? a) Handles
input from users
b) Allocates CPU time to processes
c) Manages files
d) Manages internet connections
Answer: b) Allocates CPU time to processes
15. What is the full form of 'BIOS' in a computer system? a) Basic Input Output System
b) Binary Input Output System
c) Basic Integrated Operating System
d) Binary Integrated Operating System
Answer: a) Basic Input Output System
16. Which of the following commands is used to display system information in Windows? a)
sysinfo
b) systeminfo
c) info
d) systemstatus
Answer: b) systeminfo
17. In which of the following operating systems does the concept of 'Windows' apply? a)
Windows
b) Linux
c) macOS
d) All of the above
Answer: d) All of the above
18. Which of the following operating systems supports multitasking? a) Windows
b) macOS
c) Linux
d) All of the above
Answer: d) All of the above
19. What is virtual memory in an operating system? a) Physical RAM installed in a computer
b) The part of the operating system that manages files
c) Memory that uses space on the hard disk to simulate RAM
d) A special high-speed memory used for processing
Answer: c) Memory that uses space on the hard disk to simulate RAM
20. Which of the following is used to manage the computer’s hardware and software
resources? a) Shell
b) Kernel
c) Command line
d) Desktop
Answer: b) Kernel

DOS Command Questions:

21. Which DOS command is used to list the files in a directory? a) dir
b) list
c) show
 d) display
Answer: a) dir
22. What is the purpose of the 'cd' command in DOS? a) Create directory
b) Change directory
c) Copy directory
d) Delete directory
Answer: b) Change directory
23. Which DOS command is used to copy files from one location to another? a) copy
b) move
c) clone
d) backup
Answer: a) copy
24. Which command is used in DOS to delete a file? a) rm
b) del
c) erase
d) remove
Answer: b) del
25. What does the 'cls' command do in DOS? a) Clears the screen
b) Changes the system time
c) Closes the current window
d) Creates a new file
Answer: a) Clears the screen
26. Which DOS command is used to rename a file? a) rename
b) renamefile
c) move
d) newname
Answer: a) rename
27. Which of the following commands is used to view the contents of a file in DOS? a) show
b) type
c) open
d) display
Answer: b) type
28. Which DOS command is used to create a new directory? a) mkdir
b) createdir
c) newdir
d) make
Answer: a) mkdir
29. What does the 'copy con' command do in DOS? a) Copies files from one location to another
b) Creates a file from console input
c) Copies the contents of a directory
d) Changes the current directory
Answer: b) Creates a file from console input
30. Which command is used to display the current directory in DOS? a) dir
b) cd
c) show
d) path
Answer: b) cd
31. What does the 'exit' command do in DOS? a) Exits the DOS command prompt
b) Exits the current directory
c) Exits the operating system
d) Exits the running program
Answer: a) Exits the DOS command prompt
32. Which of the following DOS commands is used to copy multiple files at once? a) copy
b) move
c) xcopy
d) allcopy
Answer: c) xcopy
33. What is the function of the 'chkdsk' command in DOS? a) Checks and repairs disk errors
b) Changes disk partitions
c) Creates a backup of the disk
d) Changes disk permissions
Answer: a) Checks and repairs disk errors
34. Which of the following commands is used to view the IP address in DOS? a) ipconfig
b) netstat
c) ifconfig
d) ping
Answer: a) ipconfig
35. What does the 'attrib' command do in DOS? a) Changes the file attributes
b) Creates new files
c) Displays file attributes
d) Deletes files
Answer: a) Changes the file attributes
36. Which command is used in DOS to display the network connections? a) netstat
b) ifconfig
c) ping
d) tracert
Answer: a) netstat
37. What is the purpose of the 'find' command in DOS? a) Finds a specific file in a directory
b) Finds text within a file
c) Finds free disk space
d) Finds the IP address
Answer: b) Finds text within a file
38. Which command is used to display a list of active processes in DOS? a) tasklist
b) proc
c) tasks
d) process
Answer: a) tasklist
39. Which DOS command is used to change the system date? a) date
b) setdate
c) systemdate
d) changetime
Answer: a) date
40. What is the use of the 'pause' command in DOS? a) Pauses the execution of a command
b) Pauses a running program
c) Pauses the computer
 d) Pauses the screen
Answer: a) Pauses the execution of a command
41. Which of the following commands is used to remove a directory in DOS? a) delete
b) del
c) rmdir
d) rd
Answer: c) rmdir
42. Which DOS command is used to clear or reset the console screen? a) cls
b) reset
c) clear
d) remove
Answer: a) cls
43. What does the 'ver' command display in DOS? a) The system version of the operating
system
b) The current directory path
c) The version of the current file
d) The version of installed programs
Answer: a) The system version of the operating system
44. Which command is used to check if a network is accessible from the current computer? a)
tracert
b) ping
c) ipconfig
d) netstat
Answer: b) ping
45. What does the 'tree' command display in DOS? a) Displays a graphical view of directories
and subdirectories
b) Displays the file contents of a directory
c) Displays file attributes
d) Displays the disk usage
Answer: a) Displays a graphical view of directories and subdirectories
46. Which DOS command is used to display all the environment variables? a) set
b) env
c) envlist
d) variables
Answer: a) set
47. Which command is used to copy a directory structure in DOS? a) copy
b) move
c) xcopy
d) cpdir
Answer: c) xcopy
48. Which of these is a valid DOS command to shutdown the computer? a) shutdown
b) halt
c) poweroff
d) turnoff
Answer: a) shutdown
49. What does the 'dir /p' command do in DOS? a) Displays directory content one page at a
time
b) Displays hidden files
 c) Displays file attributes
d) Displays directory content
Answer: a) Displays directory content one page at a time
50. Which DOS command is used to format a disk?
a) format
b) diskformat
c) clean
d) newdisk
Answer: a) format

UNIT-3(MS WORD)
1. What is the default file extension for a Microsoft Word document?
a) .doc
b) .docx
c) .txt
d) .pdf
Answer: b) .docx

2. Which tab on the Ribbon would you use to change the font of text?
a) Home
b) Insert
c) Review
d) View
Answer: a) Home

3. Which option is used to undo an action in MS Word?

a) Ctrl + C
b) Ctrl + V
c) Ctrl + Z
d) Ctrl + X
Answer: c) Ctrl + Z

4. How do you insert a page break in Word?

a) Ctrl + P
b) Ctrl + Enter
c) Ctrl + B
d) Ctrl + N
Answer: b) Ctrl + Enter

5. Which of the following is used to check spelling in Word?

a) Thesaurus
b) Grammar
c) Spell Check
d) Find
Answer: c) Spell Check

6. In MS Word, which feature is used to find a word or phrase in a document?

a) Replace
b) Find
c) Search
d) Locate
Answer: b) Find

7. How do you center-align text in MS Word?

a) Ctrl + E
b) Ctrl + L
c) Ctrl + R
d) Ctrl + J
Answer: a) Ctrl + E

8. What is the shortcut key to bold text in Word?

a) Ctrl + U
b) Ctrl + I
c) Ctrl + B
d) Ctrl + N
Answer: c) Ctrl + B

9. Which tab is used to insert a table in Word?

a) Home
b) Layout
c) Insert
d) Design
Answer: c) Insert

10. What is the default font size in MS Word?

a) 10 pt
b) 12 pt
c) 14 pt
d) 16 pt
Answer: b) 12 pt

11. Which feature allows you to add a header or footer in MS Word?

a) Page Layout
b) Insert
c) Review
d) Design
Answer: b) Insert

12. Which of the following is not a type of page orientation in MS Word?

a) Portrait
b) Landscape
c) Square
d) Custom
Answer: c) Square
13. How do you add a hyperlink to a Word document?
a) Right-click > Hyperlink
b) Ctrl + K
c) Insert > Hyperlink
d) All of the above
Answer: d) All of the above

14. How can you view a document in full-screen mode in MS Word?

a) Alt + Enter
b) Ctrl + F1
c) F11
d) Alt + V
Answer: c) F11

15. Which of the following is used to change the margins of a document in MS Word?
a) Page Setup
b) Page Layout
c) Home
d) View
Answer: b) Page Layout

16. How can you add page numbers to a Word document?

a) Insert > Page Number
b) Home > Page Number
c) Layout > Page Number
d) View > Page Number
Answer: a) Insert > Page Number

17. Which key combination is used to insert a comment in MS Word?

a) Ctrl + Alt + C
b) Ctrl + Alt + M
c) Ctrl + Shift + M
d) Ctrl + Shift + C
Answer: b) Ctrl + Alt + M

18. What does the ‘Track Changes’ feature in MS Word allow you to do?
a) Add comments
b) Track changes in the document
c) Add citations
d) Insert tables
Answer: b) Track changes in the document

19. Which feature is used to format text into a column layout?

a) Table
b) Page Layout
c) Columns
d) Breaks
Answer: c) Columns
20. Which of the following can you add to a Word document from the Insert tab?
a) Picture
b) Shape
c) Text Box
d) All of the above
Answer: d) All of the above

21. What does the ‘Clear Formatting’ option do?

a) Removes all formatting
b) Removes only text formatting
c) Removes only paragraph formatting
d) Removes formatting for tables only
Answer: a) Removes all formatting

22. Which feature allows you to create a numbered list in MS Word?

a) Bullets
b) Numbering
c) List
d) Styles
Answer: b) Numbering

23. What does the ‘Find and Replace’ function allow you to do?
a) Find specific text
b) Replace one word with another
c) Both a and b
d) None of the above
Answer: c) Both a and b

24. Which of the following is used to insert a picture in Word?

a) Insert > Image
b) Insert > Picture
c) Home > Image
d) View > Picture
Answer: b) Insert > Picture

25. How do you create a new document in MS Word?

a) Ctrl + N
b) Ctrl + O
c) Ctrl + S
d) Ctrl + P
Answer: a) Ctrl + N

26. Which of the following is not available in the "Page Layout" tab in MS Word?
a) Margins
b) Orientation
c) Columns
d) Insert
Answer: d) Insert

27. What is the function of the ‘Format Painter’ tool in Word?

a) Format a paragraph
b) Copy text format
c) Copy cell format from a table
d) Both b and c
Answer: d) Both b and c

28. How can you change the case of selected text in Word?
a) Ctrl + Shift + C
b) Shift + F3
c) Ctrl + F3
d) F4
Answer: b) Shift + F3

29. What option would you use to insert a table of contents in Word?
a) Insert > Table
b) References > Table of Contents
c) View > Table of Contents
d) Home > Table
Answer: b) References > Table of Contents

30. How do you change the document view to print layout mode?
a) View > Print Layout
b) View > Draft
c) View > Web Layout
d) Layout > Print Layout
Answer: a) View > Print Layout

31. What is the default line spacing in MS Word?

a) 1.0
b) 1.5
c) 2.0
d) 2.5
Answer: b) 1.5

32. Which shortcut key is used to open the Print dialog box?
a) Ctrl + P
b) Ctrl + O
c) Ctrl + S
d) Ctrl + T
Answer: a) Ctrl + P

33. How can you insert a symbol in MS Word?

a) Insert > Symbol
b) Home > Symbol
c) Insert > Text > Symbol
d) View > Symbol
Answer: a) Insert > Symbol

34. How do you align text to the right in MS Word?

a) Ctrl + R
b) Ctrl + L
c) Ctrl + E
d) Ctrl + J
Answer: a) Ctrl + R

35. Which of the following is a valid bullet style in Word?

a) Squares
b) Numbers
c) Dashes
d) All of the above
Answer: d) All of the above

36. Which of the following tools allows you to change the document’s page layout?
a) Page Layout Tab
b) Insert Tab
c) View Tab
d) Format Tab
Answer: a) Page Layout Tab

37. How do you save a Word document?

a) Ctrl + S
b) Ctrl + N
c) Ctrl + O
d) Ctrl + A
Answer: a) Ctrl + S

38. What does the ‘Thesaurus’ tool in MS Word do?

a) Check spelling
b) Check grammar
c) Find synonyms for words
d) Add citations
Answer: c) Find synonyms for words

39. Which view displays the document as it would appear when printed?
a) Draft View
b) Print Layout View
c) Web Layout View
d) Outline View
Answer: b) Print Layout View

40. How do you insert a comment in MS Word?

a) Insert > Comment
b) Review > New Comment
c) Home > Comment
d) View > Comment
Answer: b) Review > New Comment

41. What is the purpose of the ‘Quick Access Toolbar’ in MS Word?

a) To format text
b) To provide quick access to frequently used commands
c) To track changes in the document
d) To save documents
Answer: b) To provide quick access to frequently used commands

42. How do you change the background color of a page in MS Word?

a) Insert > Background
b) Page Layout > Page Color
c) Design > Background
d) View > Background
Answer: b) Page Layout > Page Color

43. What is the function of the "Page Break" in MS Word?

a) To start a new page
b) To insert a header
c) To insert a footer
d) To add a space between paragraphs
Answer: a) To start a new page

44. What type of list is used to create bullet points in MS Word?

a) Numbered list
b) Multilevel list
c) Bulleted list
d) Multiline list
Answer: c) Bulleted list

45. How do you add a watermark to a document?

a) Insert > Watermark
b) Page Layout > Watermark
c) Review > Watermark
d) Insert > Text > Watermark
Answer: b) Page Layout > Watermark

46. How do you change the theme of a document?

a) Design > Themes
b) Layout > Themes
c) Page Layout > Themes
d) View > Themes
Answer: a) Design > Themes
47. How do you create a multi-level list in MS Word?
a) Home > Bullets
b) Insert > Numbering
c) Home > Numbering
d) Home > Multilevel List
Answer: d) Home > Multilevel List

48. What is the function of the "Show/Hide ¶" button in MS Word?

a) To display hidden text
b) To show paragraph marks and spaces
c) To display comments
d) To show non-printing characters
Answer: b) To show paragraph marks and spaces

49. Which of the following is used to set paragraph indentation in MS Word?

a) Page Layout
b) Home
c) Format > Paragraph
d) Insert
Answer: c) Format > Paragraph

50. How do you split a document window into two panes in MS Word?
a) View > Split
b) Insert > Split
c) Layout > Split
d) View > New Window
Answer: a) View > Split

MS EXCEL

1. What is the default file extension for an Excel workbook?

a) .xls
b) .xlsx
c) .xlsm
d) .csv
Answer: b) .xlsx

2. Which of the following is used to create a formula in Excel?

a) @
b) =
c) #
d) &
Answer: b) =

3. What is the shortcut key to save a workbook in Excel?

a) Ctrl + S
b) Ctrl + O
c) Ctrl + P
d) Ctrl + N
Answer: a) Ctrl + S

4. Which function in Excel is used to find the sum of a range of numbers?

a) SUM()
b) ADD()
c) TOTAL()
d) SUMIF()
Answer: a) SUM()

5. How do you start a new line within a cell in Excel?

a) Ctrl + Enter
b) Alt + Enter
c) Shift + Enter
d) Enter
Answer: b) Alt + Enter

6. Which key is used to add a new worksheet in Excel?

a) F1
b) Ctrl + N
c) Shift + F11
d) Ctrl + W
Answer: c) Shift + F11

7. What is the maximum number of rows in an Excel worksheet?

a) 65536
b) 1048576
c) 256
d) 512
Answer: b) 1048576

8. Which Excel function is used to calculate the average of a range of cells?

a) AVERAGE()
b) MEAN()
c) AVG()
d) SUM()
Answer: a) AVERAGE()

9. What does the VLOOKUP function do in Excel?

a) Finds the vertical value in a range
b) Finds the horizontal value in a range
c) Looks up a value and returns a related value from another column
d) Displays a value in a cell
Answer: c) Looks up a value and returns a related value from another column

10. Which of the following is used to freeze panes in Excel?

a) View > Freeze Panes
b) Home > Freeze Panes
c) Insert > Freeze Panes
d) Page Layout > Freeze Panes
Answer: a) View > Freeze Panes

11. What does the SUMIF function do in Excel?

a) Sums all numbers in a range
b) Sums values that meet a given condition
c) Finds the average of numbers in a range
d) Counts the number of cells in a range
Answer: b) Sums values that meet a given condition

12. How do you select an entire column in Excel?

a) Click on the column header
b) Press Ctrl + C
c) Press Shift + Spacebar
d) Double-click the column letter
Answer: a) Click on the column header

13. What is the maximum number of columns in Excel?

a) 256
b) 512
c) 1024
d) 16384
Answer: d) 16384

14. Which of the following is the shortcut to bold text in Excel?

a) Ctrl + B
b) Ctrl + I
c) Ctrl + U
d) Ctrl + Shift + B
Answer: a) Ctrl + B

15. What does the COUNTIF function do in Excel?

a) Counts all the cells in a range
b) Counts the number of cells with specific text
c) Counts cells based on a given condition
d) Counts the number of empty cells in a range
Answer: c) Counts cells based on a given condition

16. Which of the following charts is used to represent data as percentages of a whole in Excel?
a) Line chart
b) Pie chart
c) Bar chart
d) Area chart
Answer: b) Pie chart

17. What is the shortcut key to open the Find and Replace dialog box in Excel?
a) Ctrl + F
b) Ctrl + H
c) Ctrl + R
d) Ctrl + P
Answer: b) Ctrl + H

18. How can you remove a column in Excel?

a) Right-click the column and choose Delete
b) Press Ctrl + X
c) Use the Cut command from the Ribbon
d) All of the above
Answer: a) Right-click the column and choose Delete

19. Which function in Excel is used to calculate the highest value in a range?
a) MAX()
b) HIGHEST()
c) BIGGEST()
d) TOP()
Answer: a) MAX()

20. How do you change the column width in Excel?

a) Drag the boundary of the column header
b) Right-click the column and choose "Column Width"
c) Use the "Format" option in the "Home" tab
d) All of the above
Answer: d) All of the above

21. Which Excel function is used to return the current date?

a) NOW()
b) TODAY()
c) DATE()
d) CURRENTDATE()
Answer: b) TODAY()

22. Which of the following is not a valid data type in Excel?

a) Text
b) Number
c) Boolean
d) Image
Answer: d) Image

23. What is the use of conditional formatting in Excel?

a) To apply formatting to specific cells based on their values
b) To format cells with a specific font
c) To change the style of a chart
d) To change the cell border color
Answer: a) To apply formatting to specific cells based on their values
24. What function would you use to count the number of non-empty cells in a range?
a) COUNTA()
b) COUNT()
c) COUNTBLANK()
d) SUM()
Answer: a) COUNTA()

25. How do you create a drop-down list in Excel?

a) Use the "Insert" tab
b) Use Data Validation from the "Data" tab
c) Right-click and choose "Insert List"
d) Use the "Form Controls" option from the Ribbon
Answer: b) Use Data Validation from the "Data" tab

26. Which Excel function is used to calculate the total of a range of numbers, but only if certain
conditions are met?
a) SUMIF()
b) COUNTIF()
c) AVERAGEIF()
d) IF()
Answer: a) SUMIF()

27. Which key is used to enter data into a cell and move to the next cell in Excel?
a) Enter
b) Tab
c) Spacebar
d) Ctrl + Enter
Answer: a) Enter

28. What does the CONCATENATE function do in Excel?

a) Adds numbers together
b) Joins text strings together
c) Merges two tables
d) Finds a value in a table
Answer: b) Joins text strings together

29. Which function in Excel is used to find the remainder of a division?

a) MOD()
b) REM()
c) DIVIDE()
d) FLOOR()
Answer: a) MOD()

30. How do you insert a new row in Excel?

a) Right-click the row number and choose "Insert"
b) Press Ctrl + Shift + N
c) Press Alt + N
d) Use the "Insert" button from the Ribbon
Answer: a) Right-click the row number and choose "Insert"

31. How do you apply a filter in Excel?

a) Data > Filter
b) Home > Filter
c) View > Filter
d) Insert > Filter
Answer: a) Data > Filter

32. How do you insert a chart in Excel?

a) Use the "Insert" tab
b) Use the "Charts" group from the Ribbon
c) Right-click and select "Insert Chart"
d) All of the above
Answer: d) All of the above

33. What is the shortcut key for formatting a cell as currency in Excel?
a) Ctrl + Shift + C
b) Ctrl + Shift + $
c) Ctrl + Shift + F
d) Ctrl + Shift + 4
Answer: b) Ctrl + Shift + $

34. How do you insert a hyperlink in Excel?

a) Right-click the cell and choose "Hyperlink"
b) Use the "Insert" tab and choose "Link"
c) Ctrl + K
d) All of the above
Answer: d) All of the above

35. How can you sort data in Excel?

a) Use the Sort & Filter button from the "Home" tab
b) Use the "Sort" button in the "Data" tab
c) Right-click and choose "Sort"
d) All of the above
Answer: b) Use the "Sort" button in the "Data" tab

36. What does the IF function do in Excel?

a) Checks if a condition is true or false
b) Finds the largest value
c) Sums values in a range
d) Counts cells in a range
Answer: a) Checks if a condition is true or false

37. How do you change the font color in Excel?

a) Use the "Font" group in the "Home" tab
b) Right-click the text and select "Font Color"
c) Use the "Format" menu
d) Both a and b
Answer: d) Both a and b

38. Which of the following is the correct way to reference a cell in another sheet in Excel?
a) Sheet1!A1
b) A1!Sheet1
c) Sheet1:A1
d) A1.Sheet1
Answer: a) Sheet1!A1

39. How do you remove a border from a cell in Excel?

a) Use the "Borders" button in the "Home" tab
b) Right-click and choose "Remove Border"
c) Use the "Format Cells" dialog box
d) All of the above
Answer: d) All of the above

40. Which of the following is the shortcut to auto sum in Excel?

a) Ctrl + Shift + A
b) Alt + =
c) Ctrl + S
d) Ctrl + E
Answer: b) Alt + =

41. What is the function of the "Freeze Panes" option in Excel?

a) To lock a cell reference
b) To lock a row or column for easy navigation
c) To hide certain rows or columns
d) To merge cells
Answer: b) To lock a row or column for easy navigation

42. How do you remove duplicate values in Excel?

a) Use the "Remove Duplicates" button from the "Data" tab
b) Use conditional formatting
c) Use the "Find & Replace" dialog
d) Use the "Delete" button
Answer: a) Use the "Remove Duplicates" button from the "Data" tab

43. What does the ROUND function do in Excel?

a) Rounds a number to a specified number of digits
b) Rounds a number to the nearest integer
c) Rounds a number to the nearest whole number
d) All of the above
Answer: a) Rounds a number to a specified number of digits

44. Which function is used to check if a value exists in a specified range in Excel?
a) ISNUMBER()
b) COUNTIF()
c) IF()
d) MATCH()
Answer: b) COUNTIF()

45. How do you apply a cell style in Excel?

a) Use the "Cell Styles" button in the "Home" tab
b) Right-click and choose "Style"
c) Use the "Insert" tab
d) None of the above
Answer: a) Use the "Cell Styles" button in the "Home" tab

46. How do you adjust the row height in Excel?

a) Right-click the row number and choose "Row Height"
b) Drag the boundary of the row number
c) Use the "Format" option in the "Home" tab
d) All of the above
Answer: d) All of the above

47. What does the CONCAT function do in Excel?

a) Joins two or more strings of text
b) Adds values in a range
c) Returns the largest value in a range
d) Converts text to number
Answer: a) Joins two or more strings of text

48. What is the shortcut for opening the "Format Cells" dialog box in Excel?
a) Ctrl + 1
b) Ctrl + F1
c) Alt + F1
d) Shift + F1
Answer: a) Ctrl + 1

49. What does the LEN function do in Excel?

a) Returns the length of a text string
b) Converts text to uppercase
c) Finds the position of a substring
d) Returns a value based on conditions
Answer: a) Returns the length of a text string

50. Which function in Excel is used to find the smallest number in a range?
a) MIN()
b) SMALLEST()
c) LOWEST()
d) MINVALUE()
Answer: a) MIN()
 UNIT-4
1. What does "HTTP" stand for?
a) HyperText Transfer Protocol
b) HyperTool Transfer Protocol
c) HyperText Transport Program
d) HyperTool Transfer Program
Answer: a) HyperText Transfer Protocol

2. Which of the following is an example of a search engine?

a) Google
b) Facebook
c) YouTube
d) Twitter
Answer: a) Google

3. Which of these is NOT a web browser?

a) Firefox
b) Chrome
c) Safari
d) Windows
Answer: d) Windows

4. Which website is primarily used for video sharing?

a) Instagram
b) Pinterest
c) YouTube
d) LinkedIn
Answer: c) YouTube

5. What does "URL" stand for?

a) Uniform Resource Locator
b) Unified Resource Locator
c) Uniform Registration Locator
d) Universal Resource Locator
Answer: a) Uniform Resource Locator

6. Which of the following is an example of cloud storage?

a) Dropbox
b) Microsoft Excel
c) WordPad
d) Windows Explorer
Answer: a) Dropbox

7. Which of the following is used for online shopping?

a) Amazon
b) Google
c) Reddit
d) Wikipedia
Answer: a) Amazon

8. What does the term "Wi-Fi" stand for?

a) Wireless Fidelity
b) Wireless Frequency
c) Wide Fidelity
d) Wide Frequency
Answer: a) Wireless Fidelity

9. Which is an example of an email service provider?

a) Gmail
b) Wikipedia
c) Amazon
d) YouTube
Answer: a) Gmail

10. Which of the following refers to a physical device that connects computers to the internet?
a) Router
b) Email
c) Spreadsheet
d) Web page
Answer: a) Router

11. What is the purpose of a firewall in a computer network?

a) To secure the network
b) To increase the speed of the internet
c) To monitor network traffic
d) To store files online
Answer: a) To secure the network

12. What does "IP" stand for in the context of the internet?
a) Internet Protocol
b) Internal Process
c) Internet Program
d) Internal Protocol
Answer: a) Internet Protocol

13. Which of the following websites is a social networking platform?

a) Facebook
b) Wikipedia
c) Amazon
d) LinkedIn
Answer: a) Facebook

14. Which of these is a type of online communication tool?

a) Skype
b) Microsoft Word
c) Adobe Photoshop
d) Notepad
Answer: a) Skype

15. Which is a popular video streaming platform?

a) YouTube
b) Twitter
c) Pinterest
d) Google Drive
Answer: a) YouTube

16. What is the main purpose of a web server?

a) To store websites
b) To browse the web
c) To send emails
d) To store documents
Answer: a) To store websites

17. What does "HTTPS" indicate?

a) A secure version of HTTP
b) A type of internet speed
c) A popular search engine
d) A file format
Answer: a) A secure version of HTTP

18. What is the primary use of an IP address?

a) To identify a device on the internet
b) To connect to a Wi-Fi network
c) To speed up internet connection
d) To store files on a cloud server
Answer: a) To identify a device on the internet

19. What does the term "blog" refer to?

a) A type of online journal or website
b) A search engine
c) A website for watching videos
d) A tool for editing photos
Answer: a) A type of online journal or website

20. Which is a type of online marketing strategy?

a) Email marketing
b) TV advertising
c) Newspaper ads
d) Billboard advertising
Answer: a) Email marketing

21. What is a VPN used for?

a) To create a secure internet connection
b) To browse the internet faster
c) To send emails
d) To increase internet bandwidth
Answer: a) To create a secure internet connection

22. Which of the following is an example of a peer-to-peer (P2P) network?

a) BitTorrent
b) YouTube
c) Google Docs
d) LinkedIn
Answer: a) BitTorrent

23. What does SEO stand for in the context of websites?

a) Search Engine Optimization
b) Secure Email Organization
c) Social Engagement Organization
d) Software Efficient Operations
Answer: a) Search Engine Optimization

24. Which of the following is a free online encyclopedia?

a) Wikipedia
b) Amazon
c) Facebook
d) LinkedIn
Answer: a) Wikipedia

25. What is the primary function of cookies on websites?

a) To store user preferences and improve browsing experience
b) To make the internet faster
c) To store large amounts of data
d) To help websites rank higher in search engines
Answer: a) To store user preferences and improve browsing experience

26. Which of the following is a cloud-based document editing tool?

a) Google Docs
b) Microsoft Excel
c) WordPad
d) Photoshop
Answer: a) Google Docs

27. Which of the following is a mobile application for messaging?

a) WhatsApp
b) Google Maps
c) Adobe Acrobat
d) Microsoft Word
Answer: a) WhatsApp
28. Which of the following is a social media platform?
a) Instagram
b) Google
c) Wikipedia
d) Amazon
Answer: a) Instagram

29. What is a podcast?

a) A series of audio or video files available online
b) A live video streaming platform
c) A type of online gaming
d) A cloud storage service
Answer: a) A series of audio or video files available online

30. Which of these is an example of a file-sharing platform?

a) Google Drive
b) Facebook
c) Pinterest
d) WordPress
Answer: a) Google Drive

31. What is the purpose of an online forum?

a) To allow users to discuss and share information
b) To sell products online
c) To watch movies
d) To store files
Answer: a) To allow users to discuss and share information

32. Which of the following is a search engine optimization technique?

a) Using keywords strategically
b) Adding lots of images to a webpage
c) Using dark mode
d) Watching videos online
Answer: a) Using keywords strategically

33. What does "E-commerce" stand for?

a) Electronic commerce
b) Email communication
c) Encrypted communication
d) Electronic communication
Answer: a) Electronic commerce

34. What is a hyperlink?

a) A clickable link that takes you to another webpage
b) A type of computer virus
c) A programming language
d) A cloud storage service
Answer: a) A clickable link that takes you to another webpage
35. Which of the following is a free online photo-editing tool?
a) Canva
b) Instagram
c) Google Drive
d) YouTube
Answer: a) Canva

36. What is the primary use of a podcast?

a) To provide audio or video content for entertainment or education
b) To share files online
c) To send emails
d) To search the internet
Answer: a) To provide audio or video content for entertainment or education

37. What does the term "streaming" refer to on the internet?

a) Watching or listening to media in real-time
b) Uploading files to the cloud
c) Browsing websites
d) Sending emails
Answer: a) Watching or listening to media in real-time

38. What is the purpose of an RSS feed?

a) To deliver updated content from websites to users automatically
b) To store large files online
c) To search for specific information on websites
d) To play audio and video content
Answer: a) To deliver updated content from websites to users automatically

39. Which of these is a popular video-conferencing tool?

a) Zoom
b) Pinterest
c) Reddit
d) Instagram
Answer: a) Zoom

40. What is a domain name?

a) The address used to access a website
b) The username for a social media account
c) The password for a web service
d) A type of email account
Answer: a) The address used to access a website

41. What is an example of a blogging platform?

a) WordPress
b) YouTube
c) LinkedIn
d) Netflix
Answer: a) WordPress

42. What is "phishing" in the context of online security?

a) A fraudulent attempt to obtain sensitive information
b) A type of computer virus
c) A method for securing passwords
d) A way to speed up internet browsing
Answer: a) A fraudulent attempt to obtain sensitive information

43. What is a CAPTCHA used for on websites?

a) To prevent automated bots from accessing the site
b) To provide search results
c) To increase internet speed
d) To encrypt data
Answer: a) To prevent automated bots from accessing the site

44. What is the primary function of an RSS reader?

a) To receive updates from websites in real-time
b) To store files
c) To edit documents
d) To send emails
Answer: a) To receive updates from websites in real-time

45. What is the primary purpose of a website's landing page?

a) To attract and convert visitors into customers
b) To display a list of blog posts
c) To store multimedia content
d) To provide email contact details
Answer: a) To attract and convert visitors into customers

46. What is the purpose of a "cookie" in web browsing?

a) To remember user preferences and login details
b) To increase the internet speed
c) To secure online transactions
d) To store emails
Answer: a) To remember user preferences and login details

47. What does the term "streaming" refer to on the internet?

a) Watching or listening to media in real-time
b) Uploading files to the cloud
c) Searching for specific information on websites
d) Sending emails
Answer: a) Watching or listening to media in real-time

48. What is "net neutrality"?

a) The principle that internet service providers should treat all data on the internet equally
b) A type of internet security measure
c) A protocol for secure online transactions
d) A method for speeding up internet browsing
Answer: a) The principle that internet service providers should treat all data on the internet
equally

49. What is an example of a video conferencing tool?

a) Zoom
b) Google Docs
c) Reddit
d) Pinterest
Answer: a) Zoom

50. What is the function of an online backup service?

a) To store data in the cloud for safekeeping
b) To speed up internet browsing
c) To create and edit documents
d) To watch videos online
Answer: a) To store data in the cloud for safekeeping

E-COMMERCE
1. What is eCommerce?
a) Electronic Commerce
b) Electronic Communication
c) Electric Commerce
d) Electronic Communication System
Answer: a) Electronic Commerce

2. Which of the following is an example of B2C (Business to Consumer) eCommerce?

a) Amazon
b) Alibaba
c) eBay
d) None of the above
Answer: a) Amazon

3. What does "B2B" stand for in eCommerce?

a) Business to Business
b) Business to Buyer
c) Buyer to Business
d) Buyer to Buyer
Answer: a) Business to Business

4. Which of the following is NOT an example of eCommerce payment method?

a) Credit Card
b) PayPal
c) Bitcoin
d) Paper Check
Answer: d) Paper Check
5. What does "C2C" mean in eCommerce?
a) Consumer to Consumer
b) Consumer to Business
c) Company to Company
d) Company to Consumer
Answer: a) Consumer to Consumer

6. Which of the following is a popular platform for B2B eCommerce?

a) Amazon
b) Alibaba
c) Etsy
d) eBay
Answer: b) Alibaba

7. What is the term for a website or platform where people can buy and sell goods directly to
each other?
a) B2C
b) C2C
c) B2B
d) EDI
Answer: b) C2C

8. Which of these is a benefit of eCommerce for businesses?

a) Lower operating costs
b) Wider customer reach
c) 24/7 availability
d) All of the above
Answer: d) All of the above

9. What does "payment gateway" mean in eCommerce?

a) A secure method of accepting payments online
b) A system for exchanging goods and services
c) A place to deposit cash for online purchases
d) A type of eCommerce business model
Answer: a) A secure method of accepting payments online

10. What does "dropshipping" mean in the context of eCommerce?

a) Selling physical products in a store
b) A method of delivering goods from manufacturer directly to consumer
c) A marketing strategy
d) Managing inventory for customers
Answer: b) A method of delivering goods from manufacturer directly to consumer

11. Which of the following is a common risk associated with eCommerce?

a) Cybersecurity threats
b) Supply chain disruptions
c) Return fraud
d) All of the above
Answer: d) All of the above

12. What is "SEO" in the context of eCommerce?

a) Secure Email Optimization
b) Search Engine Optimization
c) Secure Electronic Ordering
d) Seller Engagement Optimization
Answer: b) Search Engine Optimization

13. Which of the following is a feature of a successful eCommerce website?

a) Easy navigation
b) Secure payment options
c) Mobile optimization
d) All of the above
Answer: d) All of the above

14. What does "shopping cart abandonment" refer to in eCommerce?

a) When a customer purchases an item and leaves the website
b) When a customer adds items to their cart but doesn't complete the purchase
c) When a customer forgets to add items to the cart
d) When a customer forgets their password
Answer: b) When a customer adds items to their cart but doesn't complete the purchase

15. What is a "merchant account" in eCommerce?

a) A bank account used to store funds from online transactions
b) A type of online payment gateway
c) A user account for accessing eCommerce websites
d) A way to create a website for selling goods
Answer: a) A bank account used to store funds from online transactions

16. Which of the following is NOT a method of eCommerce marketing?

a) Content marketing
b) Social media advertising
c) Search engine optimization (SEO)
d) Direct mail campaigns (offline)
Answer: d) Direct mail campaigns (offline)

17. What is "affiliate marketing" in the context of eCommerce?

a) A business model where a company earns commission by promoting other companies’
products
b) A system of buying and reselling products
c) A method for sharing content across multiple websites
d) A way of promoting only local products
Answer: a) A business model where a company earns commission by promoting other
companies’ products

18. What is the role of "customer reviews" in eCommerce?

a) They help improve search engine rankings
b) They help build trust with potential customers
c) They provide social proof of product quality
d) All of the above
Answer: d) All of the above

19. What is the term for selling products through an online store or marketplace?
a) eCommerce
b) M-commerce
c) T-commerce
d) V-commerce
Answer: a) eCommerce

20. Which of these is an advantage of eCommerce for customers?

a) Convenience of shopping anytime and anywhere
b) Access to a wider range of products
c) Easier price comparison
d) All of the above
Answer: d) All of the above

21. What is the main advantage of using eCommerce for businesses compared to traditional
retail?
a) Lower inventory costs
b) No need for a physical store
c) Global customer reach
d) All of the above
Answer: d) All of the above

22. What is "m-commerce" in the context of eCommerce?

a) Online shopping through mobile devices
b) Online shopping through a web browser
c) Marketing through mobile ads
d) A form of online auction
Answer: a) Online shopping through mobile devices

23. What does "SSL" stand for in eCommerce, and why is it important?
a) Secure Socket Layer, used to encrypt data
b) Super Secure Login, used for user authentication
c) Simple Secure Link, used for fast loading
d) Secure Shopping Log, used for order tracking
Answer: a) Secure Socket Layer, used to encrypt data

24. What does the term "multi-channel" mean in eCommerce?

a) Using multiple physical stores
b) Selling products through both online and offline channels
c) Offering discounts through multiple sources
d) Using multiple payment methods for online transactions
Answer: b) Selling products through both online and offline channels

25. What is the role of "customer segmentation" in eCommerce?

a) To target customers with personalized marketing based on demographics and behavior
b) To separate customers by income
c) To divide customers by region
d) To ensure only loyal customers get special offers
Answer: a) To target customers with personalized marketing based on demographics and
behavior

26. Which of the following is an example of an online marketplace?

a) Etsy
b) Shopify
c) PayPal
d) Google Analytics
Answer: a) Etsy

27. What is the meaning of "inventory management" in eCommerce?

a) Managing employee salaries in an online business
b) Managing and tracking product stock levels
c) Managing online marketing campaigns
d) Managing customer data
Answer: b) Managing and tracking product stock levels

28. What does the "R" in "CRM" stand for in the context of eCommerce?
a) Recurrent
b) Relationship
c) Retail
d) Revenue
Answer: b) Relationship

29. Which of the following is a key factor in ensuring a good user experience (UX) on an
eCommerce site?
a) Fast page load times
b) Complicated checkout process
c) Lack of product information
d) Excessive use of pop-up ads
Answer: a) Fast page load times

30. What is the primary function of a "shopping cart" in eCommerce?

a) To allow customers to review their selections before purchasing
b) To display the website's privacy policy
c) To secure customer payment information
d) To track customer activity on the site
Answer: a) To allow customers to review their selections before purchasing