JOSE C.

PILAR II
1028/54 Tan Ky Tan Quy, Binh Tan
Mobile: +84845006426
email: [email protected]

OBJECTIVE

English Teacher
SUMMARY OF QUALIFICATIONS

 Montessori Teacher for 5 years

 American accent Trainer

 TEFL certified

 CEFR - C1 certified

 Top-notch administrator with more than 15 years experience in teaching and training.

 Extensive training in seminars for working professionals.

 Outstanding productivity both as a customer care representative and as a supervisor.

 Unique combination of expertise in teaching, training, sales, and finance.

 Dynamic leader and team builder, consistently motivating others toward success.

BUSINESS EXPERIENCE

DTP
MAR 2021 –
PRESENT ESL Teacher
Effectively delivers and facilitates students teaching of English with the designated
lesson. Ensures superior delivery and achieve maximum understanding of students
Teaching includes being extremely critical with comprehension, grammar, intonation,
the use of liaisons and common American and British words and idiomatic
expressions.
Utilizes effective presentation skills including creative teaching techniques and youth
accelerated learning techniques.
Monitors student progress for the duration of the classes, providing coaching and
developmental feedback to parents via website.
Adheres to developed classroom syllabus/timelines and content flow.
Maintains current subject knowledge for each class by constantly reading books,
materials, and websites.
Supports and participates in continuous improvement initiatives, as applicable.
APRIL, 2015 Truong mam non Dong Nam A
– SEPT 2018
Kinder
Teach the Montessori way to kinder aged 3-6
Effectively delivers and facilitates kinder students teaching of English using the
Montessori way and using various books to ensure superior delivery and achieve
maximum understanding of students
Teaching includes being extremely critical with comprehension, grammar, intonation,
the use of liaisons and common American and British words and idiomatic
expressions.
Utilizes effective presentation skills including creative teaching techniques and youth
accelerated learning techniques.
Monitors student progress for the duration of the classes, providing coaching and
developmental feedback to parents.
Adheres to developed classroom syllabus/timelines and content flow.
Maintains current subject knowledge for each class by constantly reading books,
materials, and websites.
Supports and participates in continuous improvement initiatives, as applicable.
Ensures effective, consistent communication with managers, peers and other resource
groups.
Responsible for day-to-day functional supervision of students.

AUGUST , Yellow Kitty Kinder School

2013 –
MARCH 2015 Kinder
Teach the Montessori way to kinder aged 3-5
Effectively delivers and facilitates kinder students teaching of English using the
Montessori way and using various books to ensure superior delivery and achieve
maximum understanding of students
 Teaching includes being extremely critical with comprehension, grammar, intonation,
the use of liaisons and common American and British words and idiomatic
expressions.
Utilizes effective presentation skills including creative teaching techniques and youth
accelerated learning techniques.
Monitors student progress for the duration of the classes, providing coaching and
developmental feedback to parents.
Adheres to developed classroom syllabus/timelines and content flow.
Maintains current subject knowledge for each class by constantly reading books,
materials, and websites.
Supports and participates in continuous improvement initiatives, as applicable.
Ensures effective, consistent communication with managers, peers and other resource
groups.
Responsible for day-to-day functional supervision of students.

JULY 15, Kinh Bac International School

2009 – JULY
2013 Grade school and High School
Teach the Montessori way to kinder aged 3-5
Effectively delivers and facilitates grade school and high school students teaching of
English, Math and Science using various books to ensure superior delivery and
achieve maximum understanding of students
Teaching includes being extremely critical with comprehension, grammar, intonation,
the use of liaisons and common American and British words and idiomatic
expressions.
Utilizes effective presentation skills including creative teaching techniques and youth
accelerated learning techniques.
Monitors student progress for the duration of the classes, providing coaching and
developmental feedback.
Adheres to developed classroom syllabus/timelines and content flow.
Maintains current subject knowledge for each class by constantly reading books,
materials, and websites.
Supports and participates in continuous improvement initiatives, as applicable.
Ensures effective, consistent communication with managers, peers and other resource
groups.
Responsible for day-to-day functional supervision of students.
NOV 28, Excellence Language School (EL Vietnam)
2008 – JULY
10, 2009 Grade school, High School and Adults Teacher
Effectively delivers and facilitates children, adolescent and adult classroom teaching
of English using TOEIC, TOEFL, IELTS materials and various books to to
ensure superior delivery and achieve maximum understanding of students
Teaching includes being extremely critical with comprehension, grammar, intonation,
the use of liaisons and common American and British words and idiomatic
expressions.
Utilizes effective presentation skills including creative teaching techniques and youth
accelerated learning techniques.
Completes daily teaching administrative work such as tracking of student data,
timekeeping, and other administrative tasks as required in a timely and accurate
manner.
Monitors student progress for the duration of the classes, providing coaching and
developmental feedback.
Adheres to developed classroom agenda/timelines and content flow.
Maintains current subject knowledge for each class by constantly reading books,
materials, and websites.
Supports and participates in continuous improvement initiatives, as applicable.
Ensures effective, consistent communication with managers, peers and other resource
groups.
Responsible for day-to-day functional supervision of students.

Vietnam Australia Society

Grade school, High School and Adults English Teacher
Effectively delivers and facilitates children and adolescent classroom teaching English
using TOEIC, TOEFL, IELTS materials and various books to ensure superior
delivery and achieve maximum understanding of students
Teaching includes being extremely critical with comprehension, grammar, intonation,
FEB 2008 - the use of liaisons and common American and British words and idiomatic
JULY 10, expressions.
2009 Utilizes effective presentation skills including creative teaching techniques
AUG 15, 2008 Topclass Vietnam
– JULY 10,
2009 Grade school to High School Teacher
Effectively delivers and facilitates children and adolescent classroom teaching of
English, Mathematics, and Science to ensure superior delivery and achieve
maximum understanding of students
Teaching includes being extremely critical with comprehension, grammar, intonation,
the use of liaisons and common American words
Utilizes effective presentation skills including creative teaching techniques and youth
accelerated learning techniques.
Completes daily teaching administrative work such as tracking of student data,
timekeeping, and other administrative tasks as required in a timely and accurate
manner.
Monitors student progress for the duration of training, providing coaching and
developmental feedback.
Adheres to developed classroom agenda/timelines and content flow.
Maintains current subject knowledge for each class by constantly reading books,
materials, and websites.
Supports and participates in continuous improvement initiatives, as applicable.
Ensures effective, consistent communication with managers, peers and other resource
groups.
Responsible for day-to-day functional supervision of students.

Convergys Corporation Inc.

Trainer– Program Specific Training (American Accent)
Effectively delivers and facilitates adult classroom training in support of client
programs to ensure superior English delivery in the American Accent to maximize
workforce preparation, specifically, with front line representative level employees.
Training includes being extremely critical with grammar, intonation, the use of
FEB 14, 2006 liaisons and common American words
– JULY 25, Utilizes effective presentation skills including creative training techniques and adult
2008 accelerated learning techniques.
Completes daily training administrative work such as tracking of student data,
timekeeping, and other administrative tasks as required in a timely and accurate
manner.
Monitors student progress for the duration of training, providing coaching and
developmental feedback. Provide input on new hire readiness.
Adheres to developed classroom agenda/timelines and content flow.
Maintains current product knowledge for each account by taking calls, attending team
meetings, side by side observations, and Quality monitoring.
Supports and participates in continuous improvement initiatives, as applicable.
Ensures effective, consistent communication with managers, peers, client
representatives, subordinates, and other resource groups.
Facilitates transition of students from training to work environment, ensuring
competency levels are sufficient.
Responsible for day-to-day functional supervision of agents in training.
 Operations Collaboration with Commonwealth Operations (Committee Head).
In charge of all the metric tools used in operations.
Spearheaded the Monster File Data Gathering for DIRECTV Commonwealth Waves
as well as provided directions to Bellsouth Commonwealth and GMCARS
Commonwealth regarding the data collection and proper tracking, upon which was
recognized by LDPS Management for the efforts towards the initiative.
Spearheaded the creation of a template to measure the minimum skills needed so that
Human resources can hire the best agents needed for the DIRECTV account.
Point Person for all creations of Classes in Commonwealth site .
Attended the client mandated Trainer Certification and was Certified by Derrick
Shannon, Sr. Training Manager for DIRECTV
To date, has conducted New Hire Training for DIRECTV exceeding 5,000 hours. A
graduation rate of 95.39%, with an Overall Average PST Grade of 89.25%, a
transition Grade Average of 83% and the First 30-Day Quality Average of 90.75%
for all classes handled

DEC 1, 2005- Convergys Corporation Inc.

FEB 14, 2006
Resolution Specialist
Responsible for resolving escalated supervisor calls.
Offers alternative solutions where appropriate with the objective of retaining
customer's business.
Under minimal supervision, manages technical/billing problems, requests, and
projects simultaneously. This requires the communication and interpretation of
information from different sources and relaying it to multiple end-points.
Ensures error-free processing of customer requests by documenting information
received from other departments and establishing appropriate interdepartmental
procedures.
Regularly received commendation calls from satisfied customers. Regularly got 100%
Quality score and a 5 in CSAT (customer satisfaction)with commendations.

APR 22, 2005 Convergys Corporation Inc.

– DEC 1, 2005
Customer Service Representative
Responsible for assisting customer’s inquiries with regard to billing, equipment,
programming.
Handles customer questions, complaints, and billing inquiries with the highest degree
of courtesy and professionalism to resolve customer issues with one call resolution.
Makes financial decisions to protect/collect revenues and adjust customer accounts.

MAY 2002 – St. Justin School

APRIL 2005
Part Time EnglishTeacher for Grade 1 to 6 th
Effectively delivers and facilitates kindergarten to grade school classes.
Provides children learning skills in reading, writing, listening, and speaking and early
childhood education concepts such as reading in English, writing in English,
English language.
Gives foundation of grade school learning competencies and proficiency in basic
elementary learning skills in preparation for higher grade school levels.
Concentrates on concepts in English (language, reading and writing), Values
 Education (Good Manners and Right Conduct)
Utilizes effective presentation and teaching skills including creative training
techniques and child accelerated learning techniques.
Completes daily administrative work such as tracking of student data, and other
administrative tasks as required in a timely and accurate manner.
Adheres to developed classroom agenda/timelines and content flow

International Catholic Programme of Evangelisation

JUNE 1999 –
DEC 2001 Administrator and missionary
Responsible for planning, development and execution of evangelization efforts here
in the Philippines and abroad. Administration of schedules and activities of 30
FOREIGN missionaries. Delegation of responsibilities. Overseeing order in the
mission house.
Conducted several outreaches conducting English lessons, teaching indigent children
in several communities in the Philippines, Poland, Italy, Singapore and Hongkong.
Seedtime Publishing, Inc.
APRIL 1993 –
MAY 1999 Professional Photographer
Responsible for conceptualizing photo shoots and actual photo sessions of National
Renewal Magazine and Wow! magazine, Here at Elim Newsletter, Living Water
Devotional and all Ad and Promo materials of the company.
Excellent people skills
Advanced understanding of the latest Mac and PC operating systems and software
In-depth knowledge of all the leading industry design and photography packages e.g.
Adobe Photoshop
Excellent and in-depth technical knowledge of digital photography and studio lighting
Responsible for creating different Original Backdrops.
Excellent in Ambient lighting.
Black and white photo developing.
FCE General Services, Inc.
1990- 1992
Office administrator
Responsible for office administration, on site construction administration, purchasing
and Personnel supervision and payroll preparation and disbursement.

EDUCATION

University of Santo Tomas

1985-1989
Bacelor of Science Major in Psychology
PROFESSIONAL INTERESTS

Photography and pantomime.

OTHER INTERESTS

Traveling, reading, playing the guitar and playing badminton.

PERSONAL BACKGROUND

Filipino, Born on September 4, 1968; Fluent in English and Filipino. Adept at computer programs of all
MS Office Software like Microsoft Word, Excel, Powerpoint and also Adobe Photoshop.

Dedicated, Faithful, creative, hardworking and driven.