Volume : 4 | Issue : 8 | Aug 2015 ISSN - 2250-1991

Research Paper Commerce

Conceptual Framework of Emotional

Intelligence

Vikas thakran
Surender Kumar
Emotional intelligence is an important aspect in modern business life. Emotional intelligence is helpful to overcome the
emotional problem of self and others. Emotional intelligence affects the performance of employees. To know to emotions
of self and others there should be emotional awareness and management of emotions. Emotional intelligence refers to
ABSTRACT

emotional awareness and emotional management skill which provide the ability to balance emotion and reason so as to
maximize long term happiness. Emotional Intelligence includes components like self awareness, ability to manage moods,
motivation, empathy and social skills such as cooperation and leadership.In present day context, emotional intelligence
is being perceived as the most important element in a person’s success. Emotions are personal experiences i.e. internal
conscious states that we observe in ourselves and others. Emotions are subjective feelings make us feel in a particular way
such as Anger or joy but vary in intensity and quality & rooted in our mental processes.

KEYWORDS Emotional Intelligence, Emotional Awareness, Emotional Management skill.

INTRODUCTION moods, and the propensity to suspend judgment and to think

Emotional Intelligence is a type of social intelligence that in- before acting. Hallmarks include trustworthiness and integrity;
volves the ability to monitor’s ones own intelligence related to comfort with ambiguity; and openness to change.
emotions and also respect other people’s emotions and use
this information to guides one’s thinking and action. • Internal motivation
A passion to work for internal reasons that go beyond money
Emotional intelligence refers to the ability to perceive, control and status -which are external rewards, - such as an inner vi-
and evaluate emotions. Some researchers suggest that emo- sion of what is important in life, a joy in doing something, cu-
tional intelligence can be learned and strengthened, while riosity in learning, a flow that comes with being immersed in
others claim it is an inborn characteristic. an activity. A propensity to pursue goals with energy and per-
sistence. It includes a strong drive to achieve, optimism even
Emotional intelligence is a combination of inter personal and in the face of failure, and organizational commitment.
intra personal intelligence. Emotional Intelligence is the ability
to perceive accurately, appraise, and express emotion, the abil- • Empathy
ity to access or generate feelings when they facilitate thought, The ability to understand the emotional makeup of other peo-
the ability to understand emotion and emotional knowledge; ple. A skill in treating people according to their emotional re-
and the ability to regulate emotions to promote emotional actions. Hallmarks include expertise in building and retaining
and intellectual growth. talent, cross-cultural sensitivity, and service to clients and cus-
tomers.
Emotional Intelligence consists of four elements- self-aware-
ness, self-management, social awareness and relationship • Social skills
management. It can be raised by developing a few key skills Proficiency in managing relationships and building networks,
such as by ability of stress management, recognizing and reg- and an ability to find common ground and build rapport. Hall-
ulating emotions, empathetic attitude and resolving conflicts marks of social skills include effectiveness in leading change,
with confidence. persuasiveness, and expertise building and leading teams.

Emotional Intelligence refers to skills that distinguish and nor-

malize feelings in yourself & others. Emotional intelligence, an
individual who hold the present information and emotional
nature work.

On the other hand, emotional intelligence trait incorporates

emotional intelligence skills as symptoms of individual self-effi-
ciency of a more general framework which includes emotional
intelligence capabilities.

COMPONENTS OF EMOTIONAL INTELLIGENCE

• Self-awareness
The ability to recognize and understand personal moods
and emotions and drives, as well as their effect on others.
Self-awareness includes self-confidence, realistic self-assess-
ment, and a self-deprecating sense of humor. Self-awareness
depends on one’s ability to monitor one’s own emotion state
and to correctly identify and name one’s emotions.

• Self-regulation
The ability to control or redirect disruptive impulses and

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IMPORTANCE OF EMOTIONAL INTELLIGENCE relationships and about the world around you. This ability to
• Physical Health perceive emotions starts with being aware of these emotional
The ability to take care of our bodies and especially to man- clues, and then accurately identifying what they mean.
age our stress, which has an incredible impact on our overall
wellness, is heavily tied to our emotional intelligence. Only by
being aware of our emotional state and our reactions to stress
in our lives can we hope to manage stress and maintain good
health.

• Mental Well-Being
Emotional intelligence affects our attitude and outlook on life.
It can also help to alleviate anxiety and avoid depression and
mood swings. A high level of emotional intelligence directly
correlates to a positive attitude and happier outlook on life.

• Relationships
By better understanding and managing our emotions, we are
better able to communicate our feelings in a more construc-
tive way. We are also better able to understand and relate to
those with whom we are in relationships. Understanding the
needs, feelings, and responses of those we care about leads
to stronger and more fulfilling relationships.

• Conflict Resolution
When we can discern people’s emotions and empathize with
their perspective, it’s much easier to resolve conflicts or pos-
sibly avoid them before they start. We are also better at ne-
gotiation due to the very nature of our ability to understand
the needs and desires of others. It’s easier to give people what
they want if we can perceive what it is.

• Success
Higher emotional intelligence helps us to be stronger inter-
nal motivators, which can reduce procrastination, increase
self-confidence, and improve our ability to focus on a goal.
It also allows us to create better networks of support, over-
come setbacks, and persevere with a more resilient outlook. • Using emotions
Our ability to delay gratification and see the long-term directly
affects our ability to succeed.

• Leadership
The ability to understand what motivates others, relate in a
positive manner, and to build stronger bonds with others in
the workplace inevitably makes those with higher emotional
intelligence better leaders. An effective leader can recognize
what the needs of his people are, so that those needs can be
met in a way that encourages higher performance and work-
place satisfaction.

MODEL OF EMOTIONAL INTELLIGENCE

There are many methodologies for measuring emotional Intel-
ligence. At EIW we focus on the two pure models - MSCEIT
(Mayer Salovey Caruso Emotional Intelligence Test) and Genos.

I. MSCEIT
A four part model. How we feel influences how we think. If you feel sad, you
may view the world one way, while if you feel happy, you in-
terpret the same events differently. People in a sad or negative
mood tend to focus on details and search for errors. Those
in a more positive mood are better at generating new ideas
and novel solutions to problems. Knowing which moods are
best for which situations and “getting in the right mood” is
an ability.

• Perceiving emotions
Everyone experiences and relates to feelings and emotions.
Even the world around you communicates and sends emo-
tional messages. Emotions contain valuable information about

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• Understanding emotions II. Genos

A four part model and the full seven skill model provides dif-
ferent levels of assessment.

• Awareness

Awareness of emotions (both your own and those of others)

is the foundation for developing all of the skills of EI. Are you
feeling happy? Stressed? Angry? And when you have these
feelings (and notice them in others) are you aware of how
they impact your behaviour? Develop your awareness and you
will be well on your way to express, reason and manage these
Emotions contain information, and our ability to understand emotions in yourself and others.
this information and think about it plays an important role
in our day-to-day life. This ability answers questions such as: • Expression
Why are we feeling happy? How will my friend feel if I say
that to him? What will happen if I say that to her?

• Managing emotions
If emotions contain information, then ignoring this informa-
tion means that we can end up making a poor decision. At
times, we need to stay open to our feelings, learn from these
feelings, and use this information to make decisions and to
take appropriate action. Sometimes, though, it may be best to
disengage from an emotion and return to it later in order to
manage it effectively. Expression is about being able to talk about how you are
feeling; to the right person, at the right time and in the right
amount. Emotionally expressive people are good at handling
workplace conflicts. And because they talk openly and appro-
priately about how they feel, they build feelings of trust and
authenticity with their colleagues.

• Reasoning

We make decisions every day. Someone who demonstrates

high levels of emotional reasoning will make these decision
based on facts and feelings; on data and intuition. They will
consider how individuals will react to their decisions. By fac-
toring rational and emotional data into your decision-making
process, you will have a greater likelihood of making better
decisions and having work colleagues support them.

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sider all possibilities in a positive manner. Remember that

• Management you can’t always be right, and by opening your mind and
considering new possibilities your mind will be able to both
expand and be more accepting when you discover that
your take on reality isn’t as accurate as you once thought.
When your mind is open through understanding and internal
reflection, it becomes easier to deal with conflicts in a calm
and self-assured manner. You will find yourself socially aware
and new possibilities will be open to you.

• Be outgoing and empathetic.

• Those who have the ability to understand others and di-
Individuals with high levels of emotional intelligence come rect interest toward external properties (i.e., being focused
across as being centred. They are good at maintaining positive on what is outside of the self) instead of being focused on
moods, dealing effectively with stress and reacting to strong oneself (self-absorbed) have the qualities of extroversion
emotions (such as anger) in constructive ways. They are also and empathy. To break it down, being selfless is known
good at bringing our positive emotions and moods in others as extroversion (note that this is not the same as being an
through what they say and do. extrovert) and understanding others is known as empathy.
Extroversion and empathy grow concurrently – when
BLOCK TO EMOTIONAL INTELLIGENCE teamed together you have an understanding, selfless
• PREJUDICE person. A selfish, self-centered person generally lacks
All prejudice, narrow-mindness, favaouritism, intolerance, empathy, and a person who lacks empathy general-
block our ability to understand our emotion as well as the ly directs a lot more interest to themselves, seeing life
emotion of others. Put a STOP to prejudice and a GO to toler- through the eyes of their own needs and wants only.
ance and progress. By strengthening this element of emotional intelligence,
your communication abilities will increase, allowing you to
• LOW SELF-ESTEEM experience stronger and more satisfying relationships. The
A little black boy in all white class in the days of discrimination ability to communicate clearly also helps you to manage
stood up and said…”GOD DIDN’T MAKE JUNK. conflict better and increases your capability to influence
others effectively.
Yes! All of us are unique uncut sparkling diamonds and we
must believe in ourselves and in the beauty of life. • Be conscientious and prepared to deliberate.
Rational thinking and actions are abundant aspects of
• Over sentimental Behaviour emotional intelligence. While you can understand a sit-
Sentiments have an important role in human relationship. But, uation well and have a clear idea of it, if you can’t
when allowed to run wild, these damages the relationship. take rational actions toward it then what use would
an analytical understanding of the situation are?
GROW UP! Conscientiousness is the act of analyzing a situation and
deliberation is the act of responding accordingly in a ra-
USE YOUR SENTIMENTS tional manner. In other words, it is the act of seeing a situ-
ation, analyzing it, then acting upon it in a positive manner.
WISELY…… Many a person can “see” what’s wrong but they stop there
and don’t move on to the positive action as follow-through.
HOW TO IMPROVE EMOTIONAL INTELLIGENCE Through the process of rational thinking and acting upon the
• Understand the importance of emotional intelligence deliberation, you will find yourself making better decisions
in all aspects of your life. and your ability to survive hardships will increase drastically.
Being intellectually capable is important in life, but being emo- Paired with an open mind, you will find yourself taking the
tionally intelligent can be considered even more so, as there best possible route out of any sticky situation.
are many benefits associated with high emotional intelligence.
Having high emotional intelligence can help you to lead • Be attentive and self-aware – know thyself.
a happier life because it is easier to talk with and un- To be attentive is to pay attention to oneself and your sur-
derstand others, acting rationally and calmly in diffi- roundings in a positive manner. Knowing who you are
cult situations becomes second nature and it can also comes in big here. If you don’t know who you are how
lead to better relationships and job opportunities. can you expect to know others? Worse still is expect-
There are four core elements to emotional intelligence that ing others to define you, to remove your autonomy and
help you lead a balanced life. sense of life purpose by delineating your pathway for you.
Finding yourself is an enlightening journey and it can take
• Learn to recognize stress triggers and how to deal time – indeed, a lifetime – but it is the awareness that you
with them. continue to grow, change and learn more about your-
Life is filled with difficult situations from relationship break- self that keeps you on an even keel. Be aware of who you
downs to job loss. In between, there are myriad stress triggers are and you will begin to be much more aware of others
that can make any daily issue seem much more challenging and their dreams, hopes, limitations and strengths. Also, be-
than it probably is and the more stressed we are, the more ing aware of your surroundings is important – you must be
vulnerable we are to not coping with life’s many stressors. able to open your mind and analyze the outside world.
A very important part of improving your emotional intelligence Once you know yourself you can begin to recognize your own
is about being able to spot stress triggers and recognize them emotions and how they affect your thoughts and behavior,
for what they are and to bring yourself back to feeling calm which is self-awareness. Being self-aware allows you to man-
and relaxed. age yourself in an effective manner, being able to control your
emotions and behaviors in a healthy way. And like a domino
• Be open-minded, intellectually curious and agreeable. falling over, once you have yourself down-packed, you should
Openness and being agreeable go hand-in-hand when then be able to recognize the emotions and behaviors of oth-
it comes to emotional intelligence. Be open to new ide- ers with clarity, which can lead to better health and personal
as – a narrow mind is generally an indication of a lower EQ. happiness. To improve this element of EQ, consider these tips.
To develop a more open mind, seek to understand and re-
flect upon the emotions and ideas of others. Be open to • Practice communication skills.
their ideas and opinions so that you are in a position to con- Having good communication skills results in a better EQ. A

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high level of communication skills makes it is easier to send

across and receive messages that are clear, to-the-point and
respectful of both your own boundaries and those of others.
It is important to not only build on your verbal communica-
tion, but also to take note of your body language. You can
learn a lot about a person and their emotions by studying
their body language and equally, you are always sending cer-
tain messages through your body depending on how you con-
trol it (or omit to control it).

• Be optimistic.
Those who are optimistic tend to live a happy, suc-
cessful life. When you’re optimistic, it’s easier to see
the beauty in life and everyday objects. In a way, be-
ing optimistic results in an open mind, making it a cru-
cial element of improving your emotional intelligence.
If you have a negative outlook on everything, how can you
expect to be emotionally intelligent? Negativity encourages us
to stay wrapped up in ourselves, focused only on what can
go wrong in our lives rather than building our resilience and
shoring ourselves against the vicissitudes of life. Optimism re-
sults in emotional well being and greater opportunities – peo-
ple want to be around the optimistic person and this draws
them to you, with all the possibilities that more connections
bring you.

CONCLUSION
Emotional Intelligence is a set of qualities and competencies
that captures a broad collection of individual skills and dispo-
sitions usually referred to as soft skill or inter & intra-personal
skills, that are outside the traditional areas of specific knowl-
edge, general intelligence & technical or professional skills.

Emotions are intrinsic part of our biological makeup, and

every morning they march into the office with us and influ-
ence our behavior. The importance of making a connection
between our mind and our emotional triggers in a way that
they do not dominate us. The findings that focus on manag-
ing our emotional responses suggest the possibility of building
a more effective working environment. Therefore, Emotional
Intelligence as the ability to recognize and adjust our emotions
that trigger our response with certain situations or people.

In our work with emotional intelligence, we have personally

seen individuals improve their leadership capacities and skills
in their professional role and enhance their personal lives.
Emotional intelligence is the most important factor in achiev-
ing success, High levels of achievement, success, and happi-
ness are self-defined and directed. The effects of negative and
unchecked emotional stress, ineffective and poor relationships,
and personal stagnation are financially costly. A personal and
emotional accountability system is essential for positive human
development. Honest self-assessment is requisite to positive
and intentional personal change.

Healthy and effective relationships, personal leadership,

self-management, intrapersonal growth and development,
and recognition of potential problems are essential elements
for creating a positive and healthy learning climate.

REFERENCES

https://www.teams-and-leadership.com/emotional-intelligence.php | psychology.about.com/od/.../a/emotionalintell.htm | www.langleygroup.com.au/emotional-intelli-

gence.html | www.best-personal-development-books.com/7-human-emotions.html | www.sonoma.edu/users/s/swijtink/teaching/...101/.../goleman.htm | www.eiconsorti-
um.org/repints/ei-is | www.slideshare.net/smritibhambra/ppt-emotional-i-ntelligence

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