IMPLEMENTATION OF E-INVOICE IN MALAYSIA

FREQUENTLY ASKED QUESTIONS (FAQs)

(UPDATED ON 28 JUNE 2024)

PART 1: GENERAL .................................................................................................................. 2

(i) Introduction to e-Invoice............................................................................................ 2
(ii) Applicability of e-Invoice Implementation in Malaysia................................................ 2
(iii) Available Support and Assistance............................................................................. 3
PART 2: SCOPE AND PROCESS ............................................................................................. 4
(i) General..................................................................................................................... 4
(ii) Details of Supplier and Buyer ................................................................................... 5
(iii) Issuance of e-Invoices .............................................................................................. 6
(iv) Validation of e-Invoices ............................................................................................. 7
(v) Sharing of e-Invoices ................................................................................................ 7
(vi) Adjustments to e-Invoices ......................................................................................... 8
(vii) Transitional period .................................................................................................... 9
(viii) e-Invoice treatment for certain transactions ............................................................. 9
(ix) Vouchers, gift cards and loyalty points .....................................................................14
(x) Import / Export of goods or services ........................................................................15
PART 3: E-INVOICE FOR MSMES ...........................................................................................17
PART 4: SYSTEMS, DATA SECURITY AND PRIVACY ...........................................................18
(i) Issuance of e-Invoice to MyInvois System via API and/or MyInvois Portal ...............18
(ii) Data security and data privacy .................................................................................20
PART 1: GENERAL

(i) Introduction to e-Invoice

1. What is an e-Invoice?

An e-Invoice is a digital representation of a transaction between a supplier and a buyer,

formatted in a structured, machine-readable manner. It is a file created in the format specified
by the IRBM (i.e., in XML or JSON file format) and not in the form of PDF, JPG and etc.

2. What is the e-Invoice file format acceptable by IRBM for validation purposes?

The e-Invoice must be generated in the form of XML or JSON file format, in accordance with
the requirements outlined by the IRBM. Refer to e-Invoice Software Development Kit (SDK)
Microsite via the following link - https://sdk.myinvois.hasil.gov.my for the sample of XML /
JSON.

3. What are the transmission mechanisms available to transmit e-Invoices?

IRBM has provided two (2) e-Invoice transmission mechanisms:

1. Through the MyInvois Portal provided by IRBM; and
2. Application Programming Interface (API).
Taxpayers may use either or both transmission mechanisms to transmit e-Invoices, as long
as there is no duplication of e-Invoices.
Note: The e-Invoice model in Malaysia adopts the Continuous Transaction Control (CTC)
Model, which enables a high level of control through the validation of e-Invoices received by
IRBM.

4. Are taxpayers allowed to continue claiming for tax deduction / personal tax relief without
an e-Invoice?

Yes, taxpayers can continue to claim tax deductions or personal tax relief using existing
documentation until such time the legislation has been amended.

(ii) Applicability of e-Invoice Implementation in Malaysia

5. Is e-Invoice applicable to transactions in Malaysia only?

No, the issuance of e-Invoice is not limited to only transactions within Malaysia. It is also
applicable for cross-border transactions.

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 6. Are all businesses required to issue e-Invoice?

Yes, all taxpayers undertaking commercial activities in Malaysia are required to issue
e-Invoice, in accordance with the phased mandatory implementation timeline. Refer to Section
1.5 of the e-Invoice Guideline for further details.

7. Are all industries included in the e-Invoice implementation? Are there any industries
exempted?

Currently, there are no industries that are exempted from the e-Invoice implementation.
Note that certain persons and types of income and expense are exempted from e-Invoice
implementation. Refer to Section 1.6 of the e-Invoice Guideline for further details.

8. What are the thresholds for e-Invoice implementation to be applicable to taxpayers?

All taxpayers are required to implement e-Invoice. e-Invoice will be implemented in phases
according to annual turnover or revenue thresholds as stated in the statement of
comprehensive income in the Financial Year 2022 Audited Financial Statements.
Refer to Section 1.5 of the e-Invoice Guideline for further details.

(iii) Available Support and Assistance

9. How can taxpayers start preparing for the e-Invoice implementation?

When implementing e-Invoice, the three (3) primary factors to consider are:
• Human resources: Businesses are advised to assemble a dedicated team equipped with
the necessary expertise and capabilities to prepare for the implementation.
• Business processes: Conduct a comprehensive review of the current process and
procedures in issuing invoice transaction documents.
• Technology and systems: Confirm the availability of the necessary resources, data
structures and existing IT capabilities to ensure the systems in place comply with the
e-Invoice requirements.

10. Will there be any engagement sessions with IRBM?

IRBM is actively conducting a series of engagement sessions with industry players, tax
practitioners, professional bodies and identified stakeholders to provide comprehensive
information regarding the implementation of e-Invoice in Malaysia including:
a) Sharing the planning of action plans, strategies, and status developments regarding the
implementation of e-Invoice; and
b) Obtaining feedback and views through two-way communication between IRBM and
taxpayers on the implementation of e-Invoice.

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 Taxpayers may also contact their respective IRBM state offices to request for engagement
sessions.

11. Who should we reach out to if there are any queries or concerns?

You may contact us through the following channels for any queries or concerns regarding:
a) The e-Invoice implementation in Malaysia: [email protected]
b) Any enquiries (e.g.: Software Development Kit (SDK)): MyInvois Customer Feedback
Form at https://feedback.myinvois.hasil.gov.my
Alternatively, taxpayers may reach out to the e-Invois HASiL Help Desk Line at 03-8682 8000,
available 24 hours a day, from Monday to Sunday OR chat with us via the MyInvois Live Chat
at https://www.hasil.gov.my/en/e-invoice/contact-us.

12. Are there any incentives provided to taxpayers for the implementation of e-Invoice?

The Malaysian government has announced the following tax incentives or grants in relation
to implementation of e-Invoice during Budget 2024.
Tax deduction of up to RM50,000 for each year of assessment given on environmental, social
and governance related expenditure, including consultation fee for the implementation of
e-Invoice incurred by Micro, Small, and Medium Enterprises (MSMEs), effective from year of
assessment 2024 to year of assessment 2027

PART 2: SCOPE AND PROCESS

(i) General

13. For transactions conducted in foreign currencies, are we required to convert it into Ringgit
Malaysia (RM) equivalent (RM-equivalent) when issuing an e-Invoice / self-billed
e-Invoice?

e-Invoice can be displayed in any currency, including RM. Unless there are legal or tax
requirements to include the RM-equivalent, taxpayers can issue the e-Invoice in foreign
currency. Refer to Section 13 of the e-Invoice Specific Guideline for further details.

14. Do buyers need to issue self-billed e-Invoices to record expenses when dealing with
suppliers located in rural areas with poor internet connectivity?

Kindly note that self-billed e-Invoice is only allowed for certain transactions as stated under
Section 8 of the e-Invoice Specific Guideline.
Businesses who are facing poor internet connectivity and lack infrastructure to issue e-Invoice
are advised to approach the nearest IRBM state office for further discussions.

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 15. Can I issue self-billed e-Invoice if my supplier did not issue e-Invoice to me?

Issuance of self-billed e-Invoice is only permitted for circumstances that are provided under
Section 8.3 of the e-Invoice Specific Guideline.
Where the transaction does not fall within Section 8.3 of the e-Invoice Specific Guideline,
taxpayers are not allowed to issue self-billed e-Invoice.

16. Can I issue self-billed e-Invoice for any circumstance that is not listed under Section 8.3
of the e-Invoice Specific Guideline?

No, please note that issuance of self-billed e-Invoice is only permitted for circumstances that
are provided under Section 8.3 of the e-Invoice Specific Guideline.

17. Do taxpayers need to include the details of sales tax exemption under Schedule 3 of the
Sales Tax (Person Exempted from Payment of Tax) Order 2018 (i.e., C3 exemption
approval number) in the ‘Details of Tax Exemption’ data field when issuing e-Invoice / self-
billed e-Invoice?

Further to harmonisation with Royal Malaysian Customs Department (RMCD), taxpayers are
required to input the C3 details when issuing e-Invoice or self-billed e-Invoice, as the case
may be.

(ii) Details of Supplier and Buyer

18. Are the buyers required to provide their relevant details to the supplier for the issuance of
e-Invoices?

Yes, where the buyers request for an e-Invoice to be issued, the buyers are required to share
their details to the supplier for the purposes of issuing e-Invoice.

19. Which TIN should individual taxpayers use for the purposes of e-Invoice?

For the purposes of e-Invoice, individual taxpayers should provide TIN with prefix of “IG”.
Please refer to Section 2.3.1.1 of the e-Invoice Guideline for more details on how to retrieve
and verify TIN.

20. How do taxpayers issue an e-Invoice to a non-Tax Identification Number (TIN) holder such
as foreign (non-Malaysian) buyers?

Suppliers are required to obtain buyer’s details from the foreign buyers for the purposes of
e-Invoice issuance.
In relation to TIN to be input in the e-Invoice, supplier may use “EI00000000020” for foreign
buyers without TIN. Refer to Section 10.5 of the e-Invoice Specific Guideline for further details.

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 21. For the purposes of issuing e-Invoice / self-billed e-Invoice, can the Malaysian taxpayers
default the TIN of the foreign supplier / foreign buyer to be general TIN, regardless of
whether the foreign supplier / foreign buyer has a specific TIN assigned by the IRBM?

It is the taxpayers’ responsibility to verify with their foreign supplier / foreign buyer on the
availability of TIN. The general TIN provided is to ease taxpayers in issuing e-Invoice / self-
billed e-Invoice in the case where the said foreign supplier / foreign buyer does not have a
TIN assigned by the IRBM.

22. Should taxpayers register with Companies Commission of Malaysia (SSM) input both the
old and new business registration number when issuing an e-Invoice?

Taxpayers registered with SSM are required to input the new business registration number
(12-digit characters) for the purposes of e-Invoice issuance.

23. If taxpayers are not register with SSM, what are the information that the taxpayer should
input for business registration number when issuing an e-Invoice?

For taxpayers that are registered with other authority / body, the taxpayers are required to
input the relevant registration number.

(iii) Issuance of e-Invoices

24. Do businesses need to submit an e-Invoice within the same day the transaction is being
made?

There is no specific requirement on the timing of e-Invoice issuance, except in specific cases
such as consolidated e-Invoice, self-billed e-Invoice for importation of goods / services and
e-Invoice for foreign income.
• For consolidated e-Invoice, suppliers are required to issue the consolidated e-Invoice
within seven (7) calendar days after the month end.
• For self-billed e-Invoice for importation of goods, the Malaysian purchasers are required
to issue self-billed e-Invoice latest by the end of the month following the month of customs
clearance is obtained.
• For self-billed e-Invoice for importation of services, the Malaysian purchasers are required
to issue self-billed e-Invoice latest by the end of the month following the month upon (1)
payment made by the Malaysian purchaser; or (2) receipt of invoice from foreign supplier,
whichever earlier. The determination of the aforementioned (1) and (2) is in accordance
with the prevailing rules applicable for imported taxable service.
• For e-Invoice for foreign income, the suppliers (i.e., income recipients) are required to
issue the e-Invoice latest by the end of the month following the month of receipt of the said
foreign income.

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 Where any specific legislation is applicable, you may proceed to follow as per the said
legislation.

25. Does the MyInvois Portal allow for e-Invoice to be created and stored in draft form prior to
finalisation and issuance?

Yes, the supplier will be able to create e-Invoice in draft or proforma. e-Invoice will only be
accepted once the validation is successful.

26. What are the consequences for failure to issue e-Invoice?

Failure to issue e-Invoice is an offence under Section 120(1)(d) of the Income Tax Act 1967
and will result in a fine of not less than RM200 and not more than RM20,000 or imprisonment
not exceeding 6 months or both, for each non-compliance.

(iv) Validation of e-Invoices

27. How long does it take for an e-Invoice to be validated by IRBM?

The e-Invoice validation by IRBM will be done in near real-time, generally in less than two (2)
seconds. Refer to Section 3.8 of the e-Invoice Specific Guideline for further details.

28. What does IRBM validate in the e-Invoice?

IRBM validation includes a series of checks to ensure the e-Invoice submitted to IRBM
conforms to the e-Invoice format and data structure as specified by IRBM. Refer to the
e-Invoice SDK Microsite for further details.

29. Will the supplier’s invoice number remain in the invoice document or will a different invoice
number be assigned by IRBM upon the return of the validated e-Invoice to the supplier?

The supplier’s invoice number will remain as a separate field in the same invoice document
for the purpose of the supplier’s internal reference and tracking.
Upon validation, the IRBM will assign a Unique Identifier Number to each e-Invoice.

(v) Sharing of e-Invoices

30. Does IRBM provide a standard visual representation template for suppliers to share the
e-Invoices to buyers upon IRBM’s validation?

Taxpayers are allowed to adopt any format for the visual representation of the e-Invoice as
per current practice, provided the QR code is embedded accordingly.

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 31. Is the issuer required to share the validated e-Invoice or visual representation of the
e-Invoice?

IRBM acknowledges that there may be practical challenges in sharing the validated e-Invoice
(in the form of XML / JSON file). Therefore, until further notice, the IRBM allows taxpayers to
share either the validated e-Invoice or a visual representation of the validated e-Invoice, or
both.

(vi) Adjustments to e-Invoices

32. Does the MyInvois Portal allow for editing of information after the e-Invoice has been
validated by IRBM?

No, the supplier would need to cancel the e-Invoice within 72 hours from time of validation
and reissue a new e-Invoice.
Any changes after 72 hours from time of validation would require the supplier to issue a new
e-Invoice (i.e., debit note, credit note, refund note e-Invoice) to adjust the original e-Invoice
issued. Thereafter, a new e-Invoice would be required to be issued accordingly.

33. Is there any adjustment window allowed to the supplier to cancel an invoice submitted to
IRBM?

Yes, there is a 72-hour timeframe for the e-Invoice to be cancelled by the supplier. Refer to
sections 2.3.6 or 2.4.5 of the e-Invoice Guideline for further details.

34. What is the timeframe to issue e-Invoice adjustments (i.e., debit note, credit note and
refund note) after the 72-hours validation period?

There is no timeframe restriction for suppliers to issue e-Invoice adjustments. Taxpayers may
follow their respective company policy for any e-Invoice adjustments.
As foreign suppliers and/or buyers generally do not use MyInvois System, any e-Invoice
adjustments would be done through issuance of debit note, credit note, and refund note
e-Invoice.

35. Can taxpayers issue one (1) credit note e-Invoice to adjust multiple original e-Invoices?

Yes, taxpayers can make adjustments to multiple original e-Invoices by issuing one (1) single
credit note / debit note / refund note e-Invoice, as the case may be. Note that adjustments can
also be made to consolidated e-Invoices.
Where multiple original e-Invoices are being adjusted in the same credit note / debit note /
refund note e-Invoice, the IRBM Unique Identifier Number of each original e-Invoice must be
indicated in the ‘Original e-Invoice Reference Number’ data field. Taxpayers who are
transmitting via API are reminded to refer to the SDK for the appropriate code to be input.

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 If adjustments are to be made to original invoices that were issued prior to the implementation
of e-Invoice (i.e., no IRBM Unique Identifier Number has been assigned), taxpayers are then
allowed to input “NA” in the ‘Original e-Invoice Reference Number’ data field.

36. Is an e-Invoice required for return of monies to buyers?

Yes, a refund note e-Invoice is required for return of monies to buyers, with the following
exception:
1. Payment made wrongly by buyers
2. Overpayment by buyers
3. Return of security deposits

(vii) Transitional period

37. Prior to full implementation, there may be suppliers who do not issue e-Invoice as they
have not reached the mandatory implementation phase / date. In this situation, will IRBM
accept normal invoices issued by these suppliers?

During the transitional period, all taxpayers will be allowed to provide either normal bill / receipt
/ invoice (as per current business practice) or validated e-Invoice to substantiate a transaction
for tax purposes until full implementation of e-Invoice.

(viii) e-Invoice treatment for certain transactions

38. Which types of income fall into the scope for e-Invoice, considering taxpayers may have
a range of income sources of contributing to their annual turnover (e.g., interest income,
investment income, gains from investment disposal)?

e-Invoice is required for all types of income and expenses, excluding certain types as outlined
in the e-Invoice General Guideline and e-Invoice Specific Guideline.

Kindly note that the abovementioned exemptions are subject to periodic review and updates.

39. What is the e-Invoice treatment for deposits?

In cases where the deposit is refundable, the issuance of e-Invoice is not required. However,
if the deposit is non-refundable, issuance of e-Invoice is required.

40. What is the e-Invoice treatment for director fees?

Where the Director has entered into contract for service, the Director is required to issue
e-Invoice to the company for any income received.

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However, where the Director has entered into contract of service, the fees are considered as
part of employment income. Currently, this is being exempted from issuance of e-Invoice as
per the e-Invoice Guideline. Kindly note that the exemptions are subject to periodic review
and updates.

41. Is an e-Invoice required for disbursements and reimbursements?

An e-Invoice may be required for disbursements and reimbursements, subject to the situation.
Refer to Section 5 of the e-Invoice Specific Guideline for further details.

42. Do we need to issue e-Invoice for intercompany charges?

Yes, an e-Invoice is required to be issued for intercompany charges.

43. Is e-Invoice required for inter-department / inter-division transactions within the same
company?

No e-Invoice is required for inter-department / inter-division transactions with the same

company. However, businesses may issue e-Invoice between inter-department / inter-division,
depending on the businesses’ practices.

44. Is an individual landlord required to issue e-Invoice to the tenant for rental of property?

Where the individual landlord is conducting a business, an e-Invoice is required to be issued to

the tenant.
Where the individual landlord is not conducting a business, the tenant (if they are a business)
would be required to issue a self-billed e-Invoice for the rental of property.

45. How should the tenant substantiate its payment of utility expenses if the utility bills are
issued in the landlord’s name?

Where the tenant is unable to request for the utility bills to be issued his name, such utilities
paid by the tenant should be included in:
• the e-Invoice issued by the landlord (if the landlord is conducting a business); or
• the self-billed e-Invoice issued by the tenant (if the landlord is not conducting a business),
as the case may be.

46. In a consignment arrangement where the consignee pays the consignor for the goods
consigned at their premises only when the goods are sold / consumed. In this case, when
should an e-Invoice be issued?

The consignor (supplier in this case) should issue the e-Invoices to the consignee (buyer in this
case) upon sale / consumption of goods by the consignee, in accordance with the current
consignor’s practice in issuing invoices.

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47. Should self-billed e-Invoice on payment to agents, dealers and distributors be done on an
accrual or paid basis?

The issuance of self-billed e-Invoices on payments to agents, dealers, and distributors can be
done on either an accrual basis or paid basis, as long as this is consistently applied and in line
with the documentation provided to the agents (e.g., statements).

48. For certain corporate agents where the existing process includes the issuance of invoice to
the company, can the current process of the corporate agent issuing the e-invoice be
maintained instead of being under self-billed e-invoice?

Buyer (i.e., taxpayer that makes payment to agents, dealers and distributors) is required to
issue self-billed e-Invoice, irrespective if the agents, dealers and distributors are individual or
corporate (i.e., supplier in this case). The buyer is obliged to share validated self-billed e-Invoice
with the supplier upon validation.
In this regard, the agents, dealers and distributors are not required to issue an e-Invoice to the
taxpayers who make payment.

49. For monetary incentive payments, can self-billed e-Invoice be done based on the periodic
statements provided to agents?

Yes, self-billed e-Invoices can be issued based on the periodic statements provided to agents
following current practice / frequency (e.g., bi-weekly, monthly etc.). The appropriate
classification code should be input in the self-billed e-Invoice.

50. As the invoices / statements currently do not contain non-monetary incentive payments
(e.g., incentive trips, gifts, etc.) and this information is typically only available during the
preparation of the annual CP58, can the data for non-monetary incentives be transmitted
upon the availability of such information (i.e., annually)?

Yes, it is acceptable to transmit the information for non-monetary incentive payments annually
if such information is only available during the preparation of the annual CP58.
However, if such information is available on accrual or payment basis, or upon issuance of
periodic invoices / statements provided to agents, dealers and distributors, it should be
transmitted to IRBM in the self-billed e-Invoice with the same frequency.
The appropriate classification code should be input in the self-billed e-Invoice.

51. Can the self-billed e-Invoice be issued on a net basis (gross amount minus reversals), which
matches the total amount paid as presented in the statements to agents?

Yes, a self-billing arrangement can be done on a net commission basis (gross amount minus
reversals), provided the line details of the commission reversals are being included in the self-
billed e-Invoice.

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Scenario 1: Net commission paid to agent The line details of the commission reversal
in Feb 2025 needs to be included in the self-
Jan 2025 Amount (RM) billed e-Invoice.
Commission payable 3,000 Self-billed e-Invoice will be issued on
for Jan 2025 monthly basis (in accordance with current
Actual payment to 3,000 issuance frequency):
agent in Jan 2025 • RM3,000 for Jan 2025
• RM1,000 for Feb 2025
Feb 2025 Amount (RM)
Commission payable 2,000
for Jan 2025
Less: Clawback / (1,000)
reversal of
commission for Jan
2025
Actual payment to 1,000
agent in Feb 2025

Scenario 2: Clawback is more than the Self-billed credit note is required to be

commission payable issued for any monetary and non-monetary
incentives payable to agents, irrespective of
Jan 2025 Amount (RM) whether the actual payment is nil.
Commission payable 3,000 Self-billed e-Invoice will be issued on
for Jan 2025 monthly basis (in accordance with current
Actual payment to 3,000 issuance frequency):
agent in Jan 2025 • RM3,000 for Jan 2025
• (RM1,000) for Feb 2025
Feb 2025 Amount (RM)
• RM2,000 for Mar 2025
Commission payable 2,000
for Jan 2025
Less: Clawback / (3,000)
reversal of
commission for Jan
2025
Actual payment to Nil
agent in Feb 2025

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 Mar 2025 Amount (RM)
Commission payable 2,000
for Mar 2025
Less: Clawback / (1,000)
reversal of
commission for Jan
2025 (3,000 – 2,000)
Actual payment to 1,000
agent in Mar 2025

Scenario 3: No payment to individual The self-billed e-Invoice should include only

agents due to set-off of expenses monetary and non-monetary incentives
payable to agents.
Jan 2025 Amount (RM)
In cases where rental is charged to an
Commission payable 3,000 agent, a separate e-Invoice is required to be
for Jan 2025 issued by the company, as this does not
Less: Rental charged (3,500) constitute a part of the incentive payments.
by company to agent Self-billed e-Invoice will be issued on
Actual payment to Nil monthly basis (in accordance with current
agent in Jan 2025 issuance frequency):
• RM3,000 for Jan 2025
Feb 2025 Amount (RM) • RM3,500 for Jan 2025 rental
Commission payable 3,000 • RM3,000 for Feb 2025
for Jan 2025
Less: Rental charged (500)
by company to agent
Actual payment to 2,500
agent in Feb 2025

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(ix) e-Invoice treatment for vouchers, gift cards and loyalty points
Note that this applies to both monetary vouchers (e.g., gift card, token, stamp (other than postage
stamp), credit reload etc.) and non-monetary vouchers (i.e., voucher / coupon which displays the
specific goods or services that can be redeemed).

52. Do we need to issue e-Invoice upon sale / giveaway of vouchers?

In cases where the voucher is given for free or is refundable in nature, no e-Invoice is required
to be issued. However, if the voucher sold is non-refundable, issuance of e-Invoice is required.

53. Is e-Invoice required to be issued for expired vouchers?

Where the free vouchers or non-refundable vouchers sold (where an e-Invoice has been
issued) have expired, no e-Invoice is required to be issued upon expiry. However, where the
refundable vouchers have expired, issuance of e-Invoice is required upon expiry.

54. Do we need to issue e-Invoice upon redemption of refundable vouchers?

Yes, taxpayers are required to issue e-Invoice upon utilisation of the refundable vouchers.
However, as the vouchers are refundable in nature (where no e-Invoice has been issued),
taxpayers are required to ensure that the “Total Excluding Tax” at invoice level matches the
total sales for the transaction. Taxpayers may include the refundable vouchers in the
“prepayment” field, as this is an optional field.

55. Do we need to issue e-Invoice upon redemption of non-refundable vouchers?

Yes, taxpayers are required to issue e-Invoice upon utilisation of the non-refundable vouchers.
However, as the vouchers are non-refundable in nature (where e-Invoice has been issued),
taxpayers are required to ensure that the “Total Excluding Tax” at invoice level matches the
amount of sales not settled by the non-refundable vouchers. Taxpayers should include the
non-refundable vouchers in a separate invoice line.

56. Do we need to issue e-Invoice for the purchase-with-purchase vouchers given to buyers
upon certain spending threshold has been met or fulfilling certain conditions? Do we also
need to issue e-Invoice for goods sold / services rendered that are settled by the purchase-
with-purchase vouchers?

No e-Invoice is required to be issued for the purchase-with-purchase voucher, if the said

voucher is provided for free.
For the e-Invoice treatment for expired vouchers and vouchers redemption, please refer to
the earlier questions under (ix) Vouchers, gift cards and loyalty points in Part 2: Scope and
Process e-Invoice.

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(x) Import / Export of goods or services

57. For the purposes of issuing self-billed e-Invoices for purchases from foreign supplier, can
the Malaysian buyer consolidate all invoices received from the same foreign supplier?

No. At this juncture, a separate self-billed e-Invoice must be issued for each individual
transactions, save for exceptions listed under section 3.6.5 of the e-Invoice Specific Guideline.

58. In relation to importation and exportation of goods, are taxpayers required to provide a
copy of e-Invoice to RMCD for customs clearance?

In relation to importation and exportation of goods, the documentation requirement and

current process adopted by RMCD is still applicable upon the implementation of e-Invoice.

59. Does e-Invoice comply with RMCD documents for RMCD clearance? Can the visual
representation of e-Invoice be used for RMCD clearance and/or other RMCD purposes?

e-Invoice requirements as outlined in Appendix 1 of the e-Invoice Guideline have taken into
consideration the information required by both IRBM and RMCD. Both IRBM and RMCD may
use the e-Invoice for tax purposes.
However, note that existing documents required by RMCD for RMCD clearance would still
apply.
Where the visual representation of e-Invoice contains all the information required by Sales
Tax or Service Tax (SST) acts / regulations / guidelines, the taxpayers should be allowed to
use the same visual representation for SST purposes.

60. For the purposes of self-billed e-Invoice on importation of goods, which goods value
should the taxpayers adopt?

Taxpayer is required to input the actual transaction value incurred as stated in the foreign
supplier’s invoice for e-Invoice purposes.
Where applicable, taxpayer may include the extra charges applicable as per the agreed
incoterms under “Details of other charges” field.

61. In relation to acquisition of goods from foreign suppliers, when will the Malaysian buyers
be required to issue a self-billed e-Invoice?

The Malaysian buyers are required to issue a self-billed e-Invoice latest by the end of the
month following the month of RMCD’s clearance is obtained on the imported goods. The
buyers should include the appropriate details as listed in the self-billed e-Invoice annexure on
importation of goods.

62. In relation to acquisition of services from foreign suppliers, when will the Malaysian buyers
be required to issue a self-billed e-Invoice?

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The Malaysian buyers are required to issue a self-billed e-Invoice latest by the end of the
month following the month upon:
1. payment made by the Malaysian buyer; or
2. receipt of invoice from foreign supplier,
whichever is earlier.
The determination of (1) and (2) above is in accordance with the prevailing rules applicable
for imported taxable service administered by RMCD.

63. In relation to drop shipment transactions where the goods are not physically imported into
Malaysia, when will the Malaysian taxpayers be required to issue self-billed e-Invoice?

As there is no importation of goods into Malaysia, the timing of issuance of self-billed

e-Invoice will be upon the foreign invoice being recorded in the Malaysian taxpayer’s
accounting system.

64. For low value goods that are declared under the electronic Pre-Alert Manifest (e-PAM)
system, what should be input under “Reference Number of Customs Form No. 1, 9, etc.”
field?

Taxpayers are required to include the e-PAM reference number under the “Reference Number
of Customs Form No. 1, 9, etc.” field for e-Invoice purposes.

65. In drop shipment transactions where the goods are not imported into Malaysia, what
should be input under “Reference Number of Customs Form No. 1, 9, etc.” field?

As the goods are not imported into Malaysia, the “Reference Number of Customs Form No.
1, 9, etc.” will not be applicable and taxpayers may exclude such field when issuing
e-Invoice / self-billed e-Invoice for IRBM’s validation.

66. If there are more than one (1) customs form reference number for the imported goods,
how should taxpayers fill up the field of “Reference Number of Customs Form No. 1, 9,
etc”?

The format allows the taxpayers to include multiple customs form reference number, where
applicable, under the “Reference Number of Customs Form No. 1, 9, etc.” field. Refer to
e-Invoice SDK Microsite for more details.

67. Will the customs form reference number for transportation of goods between Peninsular
Malaysia, Wilayah Persekutuan Labuan, Sabah and Sarawak be included in the
e-Invoice?

No, taxpayers are not required to include the customs form reference number in the
“Reference Number of Customs Form No. 1, 9, etc.” for the purposes of e-Invoice.

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PART 3: E-INVOICE FOR MSME

68. Are MSMEs in Malaysia required to issue e-Invoice?

All persons conducting a business are required to implement e-Invoice in accordance with
their respective implementation timeline as outlined under section 1.5 of the e-Invoice
Guideline.

69. Can large enterprises compel MSMEs to issue e-Invoice prior to the MSMEs’ mandatory
implementation timeline (i.e., 1 July 2025 onwards)?

For clarity, the compliance obligation is from the issuance of e-Invoice perspective. In other
words, taxpayers who are within the annual turnover or revenue threshold specified in section
1.5 of the e-Invoice Guideline are required to issue and submit e-Invoice for IRBM’s validation
according to the stipulated implementation timeline.
Taxpayers who have yet to reach the mandatory implementation timeline are allowed to
continue issuing existing documentation to record transactions. Hence, taxpayers who have
already implemented e-Invoice cannot compel other taxpayers who have not reached their
respective mandatory implementation timeline to issue an e-Invoice.

70. Are MSMEs allowed to issue consolidated e-Invoice on a monthly basis to record all
transactions within the month?

Yes, MSMEs are allowed to issue consolidated e-Invoice to record all transactions conducted
in the previous month, except for activities / transactions stipulated under section 3.7 of the
e-Invoice Specific Guideline.

71. How can MSMEs issue consolidated e-Invoice if they currently do not issue receipts for
their transactions?

MSMEs with annual gross takings exceeding RM150,000 for goods sold or RM100,000 for
services performed are required to issue serially numbered receipts for all transactions as per
section 82(1)(b) of the Income Tax Act 1967. These MSMEs are then required to include the
receipt reference number in the consolidated e-Invoice issued for IRBM’s validation.
MSMEs below the abovementioned threshold are not required to issue receipts and may use
a single line description in their consolidated e-Invoice to report their monthly revenue to
IRBM.

72. What support is available for MSMEs which do not have budget for new digital system to
implement e-Invoice?

IRBM will provide support to MSMEs in complying with the e-Invoicing requirements via the
MyInvois Portal and MyInvois Mobile App which will be made available to the public for free.

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 73. Can MSMEs issue e-Invoice before their respective implementation timeline?

If MSMEs are ready to implement e-Invoice in advance of their implementation timeline, they
are welcome to implement earlier than the set timeline.

PART 4: SYSTEMS, DATA SECURITY AND PRIVACY

(i) Issuance of e-Invoice to MyInvois System via API and/or MyInvois Portal

74. Can a company use a combination of transmission mechanisms (API and MyInvois
Portal)?

Yes. Taxpayers are recommended to perform reconciliation to ensure no duplication of

e-Invoice submitted to IRBM.

75. Is there a file size limit for submission of e-Invoices to MyInvois System?

In order to improve the performance of the MyInvois System, the following limitations have
been put in place:
a) maximum size of 5MB per submission;
b) maximum of 100 e-Invoices per submission; and
c) maximum size of 300KB per e-Invoice.
No restrictions on the number of lines in an e-Invoice will be imposed, as long as the
requirements above are met.
For more information, please visit the e-Invoice SDK Microsite via the following link
https://sdk.myinvois.hasil.gov.my/einvoicingapi/02-submit-documents/#additional-
considerations.

76. Will IRBM provide any technical guide on system integration to the MyInvois System?

Yes, an e-Invoice SDK had been published on 9 February 2024.

The e-Invoice SDK is a collection of resources related to a set of technical functionalities,
APIs, and development guidelines. The SDK aims to assist businesses in integrating their
existing system to the MyInvois System via API.
Visit the e-Invoice SDK Microsite via the following link https://sdk.myinvois.hasil.gov.my. For
any e-Invoice SDK-related queries, submit to us via MyInvois Customer Feedback Form at
https://feedback.myinvois.hasil.gov.my

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77. Can taxpayers adopt Peppol as the transmission mechanism for e-Invoice?

Taxpayers are allowed to select any transmission method including using Peppol Service
Providers, that is most suited to their business nature and preference. Any service providers
in the market that can comply to IRBM’s API requirements are welcomed.
Refer to Section 2.2 of the e-Invoice Guideline or MDEC’s official portal at https://mdec.my/
for further details.
For any queries regarding e-Invoicing using Peppol, kindly e-mail to [email protected].

78. Is there a registration requirement for technology providers to participate in the

implementation?

There is no registration requirement at this juncture. However, technology providers are

responsible to ensure the functionality and reliability of their API integration with IRBM.

79. Do technology providers need to apply for a certification in Malaysia in order to provide
the CTC e-Invoice solution?

Not at this juncture. However, this may change in the future. Kindly refer to IRBM’s Official
Portal for any latest updates on the latest position.

80. For taxpayers who are currently not using any system for invoicing purposes, how should
the taxpayers adopt and implement e-Invoicing?

Taxpayers are encouraged to utilise the MyInvois Portal hosted by IRBM (which is provided
free of charge to all taxpayers).
Alternatively, taxpayers may consider engaging third-party service providers to understand on
their service offerings in facilitating taxpayers’ adoption of e-Invoice.

81. Is MyInvois Portal able to accept large volume of e-Invoices from taxpayers?

MyInvois Portal supports both individual and batch e-Invoice generation through spreadsheet
upload for processing multiple transactions.
MyInvois System will undergo testing with actual estimated volume of e-Invoices before its
go-live. Additionally, it is designed to scale up additional computing resources as and when
required.

82. Is there any specific application required to scan the QR code embedded in the visual
representation of e-Invoice generated by MyInvois portal?

Any device (e.g., mobile phone camera, QR code scanner application) capable of scanning a
QR code can be used to scan the QR code embedded in the visual representation of e-Invoice
generated by MyInvois portal.

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 83. What is the workaround in the event that the MyInvois System is down?

System will be available 99.97% of the time. However, in the event that IRBM’s system is
down, suppliers are given 72 hours to issue an e-Invoice once system is available. A retry
mechanism shall be implemented in supplier's system to submit the e-Invoices once the
system is available.
As for MyInvois Portal, supplier should periodically check the portal to determine if it is back
online.

(ii) Data security and data privacy

84. Does Personal Data Protection Act 2010 govern the processing of e-Invoice?

Section 82C(11) of the Income Tax Act 1967 has outlined that the provisions of the Personal
Data and Protection Act 2010 shall not apply to any personal data processed for e-Invoice
issued or transmitted to the Director General.

85. Does the API solution offer security and encryption services?

Yes, through the necessary Network & Security monitoring tools to ensure data security and
privacy. Additionally, the API solution will utilise industry standard encryption protocol to
ensure information transmitted remains confidential and secure.

86. How would IRBM monitor and audit the e-Invoice data security and privacy?

IRBM adopts a high standard of data security in managing data of taxpayers. These are the
steps that will be taken in monitoring and auditing the e-Invoice data security and privacy:
1. IRBM will assess the data protection needs – Before IRBM starts monitoring and auditing
the e-Invoice data security and privacy, IRBM will identify what kind of data that IRBM
collects, processes, stores, and shares through the e-Invoice system. By having that
process in place, IRBM will always understand the legal and contractual obligations that
apply to the data, such as data privacy laws or specific industry standards. From the data
protection needs, IRBM can define the data security and privacy policies and objectives.
2. Implementation of data protection controls – In order to protect the e-Invoice data from
unauthorised access, modification, loss, or disclosure, IRBM will implement appropriate
technical and organisational controls. These may include encryption, authentication,
access control, backup, firewall, antivirus, and logging.
3. Monitoring and auditing data protection performance and incidents – This can be done by
benchmarking the performance against the objectives and industry best practices and
reporting, investigating, resolving, and learning from any data breaches, errors,
complaints, or violations that may affect the e-Invoice data.
4. Review and improve the data protection practices – IRBM will use the results of the
monitoring and auditing activities to identify any gaps, weaknesses, or opportunities for
improvement in the data protection policies, controls, performance, or incidents.

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87. What are the measures taken by IRBM in protecting the confidentiality of e-Invoice
submitted to IRBM?

IRBM will ensure that the data are always secured by complying with Dasar Keselamatan ICT
LHDNM and Surat Pekeliling Am: Garis Panduan Pengurusan Maklumat Melalui
Perkomputeran Awan (Cloud Computing) Dalam Perkhidmatan Awam.
To protect e-Invoice from unauthorised access, modification, loss, or disclosure, IRBM will
comply to industry standards and implement appropriate cybersecurity measures including
encryption, authentication, access controls, firewalls, and more.
Additionally, IRBM will ensure that the system is in compliance and certified with ISO/IEC
27001 Information Security Management System (ISMS) and ISO 22301 Business Continuity
Management System (BCMS).

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