MAY/JUNE 2025
CARIBBEAN EXAMINATIONS COUNCIL
CARIBBEAN SECONDARY EDUCATION CERTIFICATE
INFORMATION TECHNOLOGY (General Proficiency)
Paper 03 – School Based Assessment
DESCRIPTION OF THE PROJECT
You are the manager of the new Courier Service called Brown Box Couriers. The Brown Box Courier
Service was created to provides mailbox services to persons in Jamaica wishing to purchase items
overseas. Packages are brought in via air and sea, twice weekly. Customer are billed based on the
Package type and the weight of the Package.
The table below provides a breakdown of the charge for each Package type.
Package Type Billing Mode Charge ($)
Personal Per pound 200
Electronics Flat Rate 2500
Auto Parts Per pound 500
In addition to the charge by Package type, there is also a $1500 processing fee for each Package.
SPREADSHEET
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You are required to create a spreadsheet with appropriate sheets to record the Brow Box Courier Service
data. You presently have 20 clients. The spreadsheets should be named Brown Box Courier.
Task A
1. Record the customer’s ID number, first name, last name, address, telephone number and email
address. Name this sheet CUSTOMERS.
2. Copy the data to a new sheet to be named SORTED DATA. Sort the data in the new sheet in
ascending order, by Last Name and then by First Name.
3. Copy the SORTED DATA sheet to a new sheet to be name BILLING.
In the BILLING SHEET
a. Insert the logo and business name above the spreadsheet. Use a font of your choice for the
business name and apply centering. Use merged cells and wrap text to format the column
headings.
b. Add columns to the right for the following (column F to I).
● Number of Packages
● Package Type (i.e. Personal, Electronic, or Auto Parts)
● Total Weight (lbs)
● Collection Method (i.e. Delivery, Pickup)
Enter appropriate data in these columns, and ensure you have a total of twenty-five (25)
records in the Billing table
c. Add a column to the right for Processing Fee, to be calculated at $1500 per package, plus
$1000 delivery fee where applicable. Place these rates in a suitable location in the
spreadsheet and use absolute referencing in your calculation.
d. Add another column to the right for Total Charge to be calculated based on the data in the
table below. Insert the table at an appropriate location in your spreadsheet and use absolute
referencing in calculating the total charge. The processing fee is to be added to the charge for
the packages.
Package Type Billing Mode Charge ($)
Personal Per lb 200
Electronics Flat Rate 2500
Auto Parts Per lb 500
Format the figures in columns J and K to display currency with zero decimal places.
Task B
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1. Customers have a choice of picking up their packages or having them delivered. A list of customers for
delivery will be needed for the delivery truck. Extract these records from the worksheet, and display
them in a blank area on the same worksheet.
2. Create a Pivot table to display the Processing Fee and Total Charge for each customer.
3. A summary is required at the end of each shipment. Prepare a summary sheet based on the table
below, using appropriate formulas/functions to complete it.
SUMMARY OF LAST SHIPMENT
# of Persons requesting
delivery
Total weight (lbs) for:
Personal Items
Electronics
Auto Parts
Average Charge
Overall Total Charge
Format the Average Charge and Overall Total Charge figures to display comma format with zero
decimal place.
4. Construct a Pie Chart to compare the total weight for each of the three item types. Give the chart an
appropriate title and include the percentage values. Place the chart on a separate sheet and name the
sheet CHART.
The BROWN BOX COURIER file should be submitted in a folder called Spreadsheet.
DATABASE MANAGEMENT
You are asked to use a suitable application to manage data on customers using the services offered by the
courier company, create a database named “BROWN BOX COURIER DBMS”.
Task A
Tables
1. a. Import the CUSTOMERS sheet from the spreadsheet file to a table to be named CUSTOMERS.
● Add a field named CustomerID and format it as a Text field to display in the format
(XX1234). Make it the primary key.
● Give each customer an ID number. Format all fields appropriately.
b. Sort the table by LastName, then by FirstName in ascending order.
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2. Create and populate a table named ORDERSTABLE with the following structure.
Field Names Data Type Description/Value
OrderID Short Text Primary Key
CustomerID Short Text Foreign Key
Number of Packages Number
TotalCharge Currency
3. Create a table called PACKAGETABLE with the following structure. Use the information below to
set the list box values.
Field Names Data Type Description/Value
PackageID Short Text Primary Key
OrderID Short Text Foreign Key
Package Type Short Text List Box
CollectionMethod Short Text List Box
Charge Currency
CollectionMethod
Package Type Delivery
Personal Pickup
Electronics
Auto Parts
4. Establish a relationship among the three tables.
5. Create a form for the ORDERTABLE with a sub-form for the PACKAGESTABLE (do not add the
PackageID field in the form).
Task B
Queries
Create queries to the following:
1. Display the PackageID, OrderID and the Package Type for all orders that are to be picked up the
customers from the Brown Box Office. Name this query Pickup.
2. List the names of the customers, their CustomerID number, address, telephone number, OrderID,
the number of packages that are electronics ordered by the customers as well as the orders that
will be delivered to the customer. Name this query DeliveredElectronicsQuery.
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3. An update of the TotalCost field in the ORDERSTABLE is required. With the use of an Update
query use the formula (Number of Packages x Charges) to update the TotalCost field. Save this
query as UpdatedTotalQuery.
4. It is projected that the Charge in the PACKAGETABLE will be increased by 5%. Create a
Calculated field to show the value for each customer after this increase. Name this query Increase.
5. List the names of the customers, their CustomerID numbers, address, telephone number, email
address, package type and charge. Name this query MAILING LIST. Marks will be assigned for
this query also in the mail merge section of word processing.
Task C
Report
Create a report to display the first name, last name and telephone number of customers, the type of
package and the charge. Group the report by PackageType and sort by last name. Use the summary
options feature to determine the total and average charge. Name this report CustomerPackagesReport.
This report should have a two-lines title as follows:
“Official Customer Report for
Brown Box Courier”
WORD PROCESSING
Brown Box Courier has just started operating in Jamaica, and wishes to make their offerings known to
prospective customers.
Task A
1. Create a flyer advertising the services offered, the billing rates and the discounts.
● The graphic image used as the company logo from the spreadsheet
● Portrait orientation, 0.5” margins all around, borders
● Table with package type and price
● Bold, italics, underline and varying font and font sizes
● Varied alignments and line spacing
● Appropriate graphic images depicting the stated package types
Task B
2. Prepare a fillable application form for customers. The form should include customer’s personal
details:
● Full name (First Name, Middle Name, Last Name)
● Date of Birth
● Age
● Address (Street, Town, Parish)
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● Telephone Number
● Email Address
● The package type and method of payment option
The letter head (with company logo) of the Brown Box Courier Company should be placed at
the top.
Task C
3. Write a letter to be mailed to the customers providing an update on the rates. Inform them also that
management is considering applying late charges for packages not collected within a week of
package arrival notification. The requirements of the letter are:
● The company’s letterhead (with company’s logo) should be placed as the header in the
letter. The font in the letterhead should be appropriately formatted for emphasis.
● Insert the necessary merge fields.
● Salutation.
● Copy the company’s logo from the flyer and use it as a watermark in the letter.
● A summary table of update rates should be included.
● Close with your name, your position is Manager of Brown Box Courier.
● Edit your document using the spellcheck feature of word processing.
Use the mailing list query as the data source for the personalized letter for customers that will be creates
using the mail merge feature.
All files should be appropriately named and submitted in a folder called Word Processing.
WEB PAGE DESIGN
To have a Web presence and attract even more customers via the internet. As a web designer the Brown
Box Courier has hired you are required to design a web page to provide the public with information on the
services offered by the Courier company. The web page should include the following:
● The company’s logo, name of company & contact information (email/ telephone number, etc.)
● Display current and upcoming promotion on special rates for services.
● Information providing information about the services offered by Brown Box Courier
Your webpage should include at least TWO of the following links:
i. A link to another webpage outlining the breakdown of the charges for the different types of
packages.
ii. A link to an email address to contact Brown Box Courier Customer Service Representation.
iii. A link to a location within the same webpage.
iv. A link to any appropriate user created file (example from MS. Word, Ms. Excel, etc.)
Data used in the web page should be sourced from the Flyer.
All files should be saved in one folder called Web Design.
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PROBLEM SOLVING
1. Write an algorithm that inputs the number of persons requesting daily delivery. For each delivery,
the user should enter the Customer’s name, address, Package type, Package weight, and Billing
mode (per pound or flat rate). The algorithm should then calculate the initial charge (based on the
package type and weight), the processing fee ($15000 processing fee in addition to $1000 delivery
fee if required) and the final charge for each customer.
The output should be formatted as follows:
BROWN BOX COURIER SERVICE
CUSTOMER INVOICE
Name: Mary Brown
Address: Coconut Grove Ocho Rios St. Ann
Package Type: Electronics
Weight: 20 lbs
Billing Mode: Flat Rate
Charge: $50, 000.00
Processing Fee: $1,500.00
Overall Total Charge: $51,500.00
2. TRACETABLE
Select five (5) customers and design a trace table showing the Customer name, Package type,
Weight, Billing Mode, Charge, Processing fee and Overall Total Charge. Ensure that the column
headings reflect the exact variable names used in your algorithm.
PROGRAM IMPLEMENTATION
1. Use a suitable programming language to develop a program for the pseudocode solution in
question 1 above.
NB:
● You must utilize array structure in the solution.
● You must utilize the looping structure in the solution.
● Constant (s) should be used in the solution namely for the variables rate.
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