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Hospitality Professional Profile

Rakesh Sharma is a customer-focused hospitality professional with over 2.5 years of experience in upscale dining and guest relations, currently seeking a Waiter/Assistant Waiter position on a cruise ship. He has a proven track record of achieving high guest satisfaction scores and increasing revenue through upselling while adhering to food safety standards. Rakesh holds a Bachelor's Degree in Hospitality and has skills in fine dining service, POS systems, and multicultural communication.

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53 views2 pages

Hospitality Professional Profile

Rakesh Sharma is a customer-focused hospitality professional with over 2.5 years of experience in upscale dining and guest relations, currently seeking a Waiter/Assistant Waiter position on a cruise ship. He has a proven track record of achieving high guest satisfaction scores and increasing revenue through upselling while adhering to food safety standards. Rakesh holds a Bachelor's Degree in Hospitality and has skills in fine dining service, POS systems, and multicultural communication.

Uploaded by

Rakesh Sharma
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Rakesh

Location: Jaleswar +(91)7074381562 https://


Sharma Colony, West rakeshsharma7514 www.linkedin.com/in/
Bengal, India @gmail.com rakesh-sharma-
Waiter 16528318a
Su
mmary
Customer-focused Hospitality Professional with 2.5+ years of experience in upscale dining, room
service, and international guest relations. Adept at delivering exceptional service in fast-paced
environments, leveraging expertise in food safety protocols (HACCP/USPH), POS systems (Micros),
and multicultural communication. Proven track record in team coordination, upselling, and ensuring
guest satisfaction. Seeking a Waiter/Assistant Waiter role on a cruise ship to contribute strong service
ethics, adaptability, and a passion for creating memorable guest experiences.
Work experience
The Olive Hotel, Bahrain | Waiter Juffair, Manama | October
2022 – Present
● Deliver premium à la carte, buffet, and room service in a 5-star hotel, serving 50+ guests daily
while adhering to HACCP/USPH food safety standards.
● Achieve 95% guest satisfaction scores by resolving inquiries promptly and recommending
personalized menu/wine pairings.
● Train 10+ new staff on service protocols, POS systems (Micros), and hygiene practices aligned
with HACCP/USPH guidelines.
● Streamline table turnover by 20% through effective coordination with kitchen and service teams.
● Process payments, manage digital transactions, and upsell premium F&B items, boosting revenue
by 15%.
Vivanta by Taj | Intern | Assistant Waiter Guwahati, India |
October 2019 – March 2020
● Assisted senior waiters in fine dining operations, mastering table settings, wine service, and VIP
guest etiquette.
● Maintained 100% compliance with HACCP/USPH-aligned hygiene standards during high-volume
service periods.
● Enhanced guest experience by memorizing 50+ menu items, leading to a 10% increase in positive
review.
Education
Dolphin School of Hotel Management MAKAUT | Kalyani, West Bengal | Jan
2018 – Jan 2021
● Bachelor's Degree in Hospitality and Hotel Administration

Indira Gandhi Computer Shakshatra Mission (IGCSM) | Gaighata, West Bengal |

Jan 2017 – Jan 2018

● Advanced Diploma in Computer Applications


Skills
● Service Excellence: Fine Dining | Buffet & À La Carte Service | Room Service Operations | Upselling
Techniques
● Wine Knowledge & Pairing | Multicultural Guest Relations | Conflict Resolution
● Technical Proficiency: POS Systems (Micros, Opera) | Order Management | Cash Handling |
Microsoft Office
● Compliance & Safety: Applied HACCP/USPH Practices | Food Safety & Sanitation | Emergency
Procedures
● Languages: English (Fluent) | Hindi (Fluent) | Bengali (Native)
KEY ACHIEVEMENTS
● Guest Satisfaction: Consistently achieved 95%+ scores through personalized service.
● Revenue Growth: Increased F&B sales by 15% via strategic upselling.
● Team Leadership: Trained 10+ staff, improving service efficiency by 20%.
Certificates
● Bachelor’s Degree in Hospitality Management Kalyani,
West Bengal, DSHM | 2021
● The Olive Hotel 2 Years Certificate in Food and Beverage Department Juffair,
Manama, Bahrain | 2025
● Advanced Diploma in Computer Applications Gaighata,
West Bengal IGCSM | 2017

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