Questions & Answers PDF P-1

Salesforce
OMNISTUDIO-CONSULTANT Exam
Salesforce Certified OmniStudio Consultant

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 Questions & Answers PDF P-2

Product Questions: 110

Version: 8.0

Question: 1

Which three use cases should be implemented using Calculation Procedures & Matrices?
Choose 3 answers

A. Use a house's address, size, and age of the building to determine an insurance premium.
B. Use rules to determine eligible insurance products based on a house's address and age of the
building.
C. Use location and past usage to determine the monthly cost for an energy product.
D. Use the product color and capacity to determine the price of a product.
E. Use risk factors for an insured item to determine different insurance product options.

Answer: C, D, E
Explanation:

Question: 2

When designing OmniScripts, which three best practices should consultants recommend to increase
user adoption?
Choose 3 answers

A. Prefill data for users when possible

B. Replicate existing processes as-is
C. Provide keystroke commands for data entry
D. Divide complex processes into sections
E. Provide user help text

Answer: A, D, E
Explanation:

Question: 3

A company has a legacy application to display customer information. The application currently uses
custom CS / HTML to display information in the company's color scheme and fonts. The application
also provides users will access to more than 25 processes. Recently, a new project was started to
build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?

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Choose 3 answers

A. Actions
B. Custom Styles
C. Menu elements
D. Datatables
E. Newport Design System

Answer: A, B, C
Explanation:

Question: 4

What is the purpose of Step elements in OmniScript?

A. Allows the user to input data

B. Groups elements that extract data
C. Enables the use of repeatable blocks
D. Organizes the script into one or more pages

Answer: D
Explanation:

Question: 5

Which two functions can be performed by DataRaptors?

Choose 2 answers

A. Transform data
B. Combine requests into a single response
C. Read and write data to external systems
D. Read and write data to Salesforce

Answer: A, D
Explanation:

Question: 6

A company has an existing OmniScript that agents use to create new billing accounts. It currently has
three st to capture required information:
• Step 1: account name and legal number
• Step 2: billing cycle and monthly due date
• Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this
OmniScript?

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Choose 2 answers

A. Create a reusable OmniScript for this process

B. Use a single DataRaptor to save the information
C. Combine the three steps into one step
D. Configure the save for later property

Answer: B, C
Explanation:

Question: 7

Agents for an insurance company need to know the current and past weather conditions when
creating claims customers. The consultant implements a FlexCard for weather conditions in the
console to ensure the agents h access to the information. The FlexCard needs to provide fields
extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?

A. Streaming API
B. DataRaptor Extract
C. REST
D. Integration Procedure

Answer: D
Explanation:

Question: 8

A company has deployed an OmniScript that is working as designed. During the process, the
OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders,
and contracts for an accour
Each step uses DataRaptor Extract Actions to retrieve Salesforce dat
a. However, the OmniScript is reaching performance limitations, and the development team warns
that they may begin hitting Governor limits.
Which two suggestions should the consultant propose to address this concern?
Choose 2 answers
A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts
B. Add Limit filter in DataRaptor Extract
C. Combine the DataRaptors into an Integration Procedure
D. Add Order By filter in DataRaptor Extract

Answer: A, C
Explanation:

Question: 9

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How many levels deep can reusable OmniScripts be nested?

A. 2
B. 5
C. Unlimited
D. 1

Answer: D
Explanation:

Question: 10

A company needs to create a new quote estimation process for its services team. This process
involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate
the correct final price f the quote. The data that needs to be entered in each row includes:
• Service category
• Number of hours
• Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A. Edit Block
B. Multi-select
C. Formula
D. Step
E. Input Block

Answer: A, C, D
Explanation:

Question: 11

A consultant must design a 360 view of the customer. The business requirements are:
• A header card with account information (name, account number, next billing date, invoice
method)
• A list of related contacts (first name, last name, phone)
• All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is
necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

A. Use a Datatable element

B. Use a Block Element with the Collapse property enabled
C. Use a Zone Template
D. Use a Custom Style to adjust height and width

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Answer: A, B
Explanation:

Question: 12

Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers

A. Error conditions
B. User input fields
C. Links or images
D. Text formatting
E. Table formatting

Answer: C, D,E
Explanation:

Question: 13

A business needs to create a FlexCard to display open cases for an account. The cases should display
different depending on their priority.
• Low or Medium priority cases should display case data and an Update Account Info action.
• High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?

A. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
C. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
D. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

Answer: A
Explanation:

Question: 14

When designing OmniStudio solutions, what are two reasons that explain why Integration
Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers

A. They future-proof your front end design.

B. They can retrieve Salesforce data from multiple objects faster.
C. They combine multiple actions into a single server call.
D. They enable better usability in digital interactions.

Answer: B, C

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Explanation:

Question: 15

A business wants to create an OmniScript that allows call center agents to schedule field service
appointment customers. The process needs to retrieve available appointment dates from an external
system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user
selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A. Text Block
B. HTTP Action
C. Text Area
D. Select
E. Multi-select

Answer: A, B, D
Explanation:

Question: 16

A company needs to create an OmniScript with three steps.

• Step 1
• Step 2
• Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?

A. DataRaptor Post Action between Step 2 and Step 3

B. Integration Procedure Action between Step 2 and Step 3
C. DataRaptor Post Action inside Step 2
D. Integration Procedure Action inside Step 3

Answer: B
Explanation:

Question: 17

An existing OmniScript used to capture and update customer information displays the following
information o same page:
• Name
• Age
• Street

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• Last name
• Postal code
• Gender
• State
• Phone
• City
• Country
• Email
Users report that the information displays in no specific order. Users experience errors when filling
the inform because it is not categorized. The process fails after submission because the mandatory
fields are blank.
How can the consultant improve the user experience of the OmniScript?

A. Use a template for each category and adding custom code for the required validation
B. Use Section to break the information and Headline to the title and a required icon in the input
C. Use a Visualforce Page with the categories, labels, and the required validation
D. Use Block elements to group and required property checked in some of the inputs

Answer: D
Explanation:

Question: 18

A telecommunications company wants to create a 360° view of their customers, including all
customer install products grouped by service address. During the discovery phase of the project, the
consultant identifies that installed products can have 4 different statuses. Agents complete different
processes, depending on status of installed product. The consultant creates an inventory of all
statuses and processes as shown below.
• Status = Active
o Pay bill
o Review usage
o Cancel service
• Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
• Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
• Status = Canceled
o Reconnect service o Cancel service
• Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
• Status = Canceled
o Pay bill

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o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers

A. States
B. OmniStudio Action
C. Custom Style
D. Flyout

Answer: A, B
Explanation:

Question: 19

A business needs a 360° view of their accounts, including a FlexCard to display all of the products
sold to the account. The business identified 20 different data elements and 10 actions that users
would need when view the product information. Once all of the elements are collected together on
the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers

A. Use a table or chart to display data

B. Use a flyout action to display additional information
C. Use a condition to hide data unless specific criteria are met
D. Put specific fields in a collapsible block

Answer: B, D
Explanation:

Question: 20

A company has a requirement to create a 360° view of their customers using FlexCards. At this
company, customer data is stored in Salesforce but also in external legacy systems. A consultant
reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards
inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?

A. 2
B. 6
C. 5
D.1

Answer: D
Explanation:

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Question: 21

A company plans to rebuild a process that includes functionality that was originally written in APEX
and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the
user reviews data then enters additional information. In the next step, the process retrieves data
from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?

A. DataRaptor Turbo
B. Calculation Procedure
C. Integration Procedure
D. DataRaptor Extract

Answer: C
Explanation:

Question: 22

A business has a requirement to display an account and all of the associated contacts on a page. The
number contacts will vary for each account. For each contact, the page should display first name, last
name, email, at phone number with options to edit the contact information or send a message. The
primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers

A. Datatable
B. Flyouts
C. States
D. Repeat Block

Answer: A, C
Explanation:

Question: 23

What is the purpose of a DataRaptor Load?

A. Write data to Salesforce objects

B. Post data to Salesforce APIs
C. Load data to an Interface object
D. Send data to a PDF template

Answer: A
Explanation:

Question: 24

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A company has a requirement to create a 360° view of their customers using FlexCards. At this
company, customer data is stored in Salesforce but also in external legacy systems. A consultant
reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards
inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?

A. Enables easier global styling changes

B. Allows multiple data sources to be used
C. Enables the FlexCard to be used on a Community page
D. Allows conditional views with the Toggle element on each child card

Answer: B
Explanation:

Question: 25

An insurance company wants to create an OmniScript that allows the user to review and change
account number such as phone number and website. In this process, the following functionality is
needed:
• Enter the company's website
• Enter the account phone number
• Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers

A. Number
B. Text Area
C. Telephone
D. Line Break
E. Text

Answer: C, D, E
Explanation:

Question: 26

What is the purpose of the Messaging element in OmniScript?

A. Display a custom styled message

B. Send email/text to users based on logical conditions
C. Trigger an event to external data sources based on logical conditions
D. Display a warning to users based on logical conditions

Answer: D
Explanation:

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Question: 27

An Insurance company decides to use calculation procedures and matrices to calculate premium
costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the
rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?

A. Allows aggregate functions

B. Allows text concatenation using algebraic operators
C. Allows multiple versions that will execute based on when the request is made
D. Allows AI integration to calculate next best offer using policy attributes

Answer: B
Explanation:

Question: 28

A business has a requirement to display cases in a console for service agents. Cases can have a
variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be
able to reopen the case. When the case is Active or Escalated, agents should not have the option to
reopen the case.
Which FlexCard functionality can be used to meet this requirement?

A. Conditional View
B. Flyouts
C. State
D. Styling

Answer: A
Explanation:

Question: 29

In which two scenarios should a DataRaptor be used?

Choose 2 answers

A. To retrieve an account and Its related contacts

B. To retrieve today's financial news
C. To send an SMS alert to the user when a process completes
D. To merge the city and state fields into a single field

Answer: A, D
Explanation:

Question: 30

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A company is creating a FlexCard for agents to respond to account inquiries. The company has
decided to lim actions on the card to the three most frequent and important actions users typically
take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?

Choose 3 answers

A. Verify a transaction
B. Request higher limit
C. View credit score history
D. View statements
E. Make a payment

Answer: C, D, E
Explanation:

Question: 31

A customer needs to create an OmniScript to capture payment Information. In the first step of the
process, it user selects a payment type such as credit card, debit card, or direct bank account
payment. Each payment t should display with a different icon. The process should check to see if the
customer has any saved payment information of that type, and if there is, no further action is
required. If there is no saved payment informatic then the user should be allowed to enter the
information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A. DataRaptor Transform Action

B. Select
C. DataRaptor Extract Action
D. Radio
E. DataRaptor Post Action

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Answer: C, D, E
Explanation:

Question: 32

Which OmniScript element can be used to retrieve data from more than one source?

A. Calculation Action
B. Integration Procedure Action
C. DataRaptor Extract Action
D. Matrix Action

Answer: B
Explanation:

Question: 33

Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

A. DataRaptor Load
B. Integration Procedure
C. Calculation Procedure
D. FlexCards

Answer: B
Explanation:

Question: 34

An OmniScript saves data to Salesforce and to an external system. What OmniScript element could
save all this data?

A. HTTP Action
B. Integration Procedure Action
C. DataRaptor Post Action
D. DataRaptor Transform Action

Answer: B
Explanation:

Question: 35

A business implements several OmniScripts and requests a design review to identify possible
improvements. During the review, the consultant notices that each OmniScript needs to update
address data, but each OmniScript collects the information differently using different labels and input
elements.

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What can the consultant recommend to improve these OmniScripts?

A. Create new versions of the OmniScripts to collect the address information.

B. Create a reusable OmniScript to update address information.
C. Use a DataRaptor Transform to standardize the data format.
D. Add an address typeahead element to all the OmniScripts.

Answer: B
Explanation:

Question: 36

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25
steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three
different and complex sal processes: change of plan, new sale, and loyalty. The user will select the
type of sale at the beginning of the interaction, and then the OmniScript will branch into either
change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the
user.
Following best practices, what should the consultant recommend to improve the planned design of
this OmniScript?

A. Pass the process type as an input parameter.

B. Add more conditional views to branch the OmniScript into logical sections.
C. Add more Step elements to create shorter pages.
D. Create a specific OmniScript for each business process.

Answer: B
Explanation:

Question: 37

A consultant has a project with the following requirement: "Agents need to follow a standard
customer greeti…. script in order to ensure brand consistency."
Which OmniScript element should the consultant recommend to ensure the agents can see and
follow these standard scripts?

A. Input Block
B. Text Area
C. Headline
D. Step

Answer: C
Explanation:

Question: 38

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A business is creating a new OmniScript that will allow agents to launch a guided selling process from
an account detail page. The consultant reviews the initial design proposed for the OmniScript and
sees that the process ^ the following steps:
• Step 1: Enter account name to retrieve account information
• Step 2: Review and edit account information
• Step 3: Select products
• Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

A. Remove Step 1 and prefill the account information automatically.

B. Divide Step 2 into two steps, so each task is distinct.
C. Use an Edit Block in Step 4 to enter payment information.
D. Use Multi-select elements in Step 3 for the product list.

Answer: A
Explanation:

Question: 39

A company has an existing OmniScript running in production. The business decides additional
customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this
requirement?

A. Add a new Step element with Input elements

B. Add an LWC component
C. Add an Input Action to a Step
D. Add a embedded FlexCard

Answer: A
Explanation:

Question: 40

A company implements an integration procedure that is invoked from an OmniScript. The integration
procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users'
concerns?

A. Try Catch
B. Batch jobs
C. Chaining
D. Conditions

Answer: C
Explanation:

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Question: 41

An Insurance agency wants to enable its call center agents to be more efficient when handling
customer inqul…. After analyzing patterns In the call logs, the agency discovers that one of the top
customer requests is to find total insurance premiums paid as well as the difference year over year.
Agents need to relay this information the customer and then send them a summary report by email.
The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers

A. DataRaptor Extract Action

B. Email Action
C. DataRaptor Post Action
D. Messaging Element
E. Calculation Action

Answer: A, B, E
Explanation:

Question: 42

When a customer calls to add a new primary contact to their account, call center agents need to
complete a I contact form. The agent enters the new contact information using an OmniScript and
then needs to generate PDF with the contact information pre-filled that can be shared with the
customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A. OmniStudio Action
B. Integration Procedure
C. DataRaptor
D. Calculation Procedure

Answer: C
Explanation:

Question: 43

A company plans to use OmniScript to digitally transform Its business. During the discovery phase of
the project the team reviews all of the business processes including the Individual steps of each
process. As a result of analysis, it is clear that many processes need to update contact data at
different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

A. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke
it from all OmniScripts.
B. Create an OmniScript that uses the reusable property to update contact data and embed it In
other OmniScripts.

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C. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

Answer: B
Explanation:

Question: 44

When a customer wants to buy a new device, a discounted rate can be applied after considering the
number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?

A. DataRaptor Turbo
B. OmniStudio Action
C. Calculation Matrices
D. DataRaptor Transform

Answer: C
Explanation:

Question: 45

A company is designing a new console for contact center agents. The cards in the console need to
display the following:
• "Open" cases with case description, case open date, case type, assigned to and priority fields.
Open should be highlighted with a red border.
• "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason
for closure, and assigned to fields. These cases should be highlighted with a grey border.
• "Closed" cases with case description, resolution, case closed date fields with a link to duplicate
cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A. Using card session variables and a single FlexCard with multiple flyouts
B. Using card session variables and multiple FlexCards
C. Using card filter and a single FlexCard with multiple flyouts
D. Using card filter and multiple FlexCards

Answer: B
Explanation:

Question: 46

A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to
add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same
frequency. The business wants to display the name and icon for each action. However, when

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reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?

A. Add a menue element and Include all the actions

B. Create a new contact FlexCard for the new actions
C. Add a flyout to the existing FlexCard
D. Use a block element to add these new actions

Answer: A
Explanation:

Question: 47

Which OmniStudio tool is optimized for performance and minimizes configuration time?

A. Integration Procedure
B. DataRaptor Extract
C. DataRaptor Turbo Extract
D. Calculation Procedure

Answer: C
Explanation:

Question: 48

A company has account Information that they want to display to agents in a summarized view. For
each account they want to display icons that allow the user to launch guided processes for frequent
tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers

A. FlexCards
B. Flyouts
C. OmniStudio Actions
D. Navigate Actions
E. Omni Script

Answer: A, C, E
Explanation:

Question: 49

A company needs to create multiple guided processes on their public website. The processes need to
be style using the corporate branding kit. The corporate branding kit Includes guidance on colors,
fonts, and icons. In addition, the website that the process will be deployed to has a style guide that
dictates the format for radio buttons, slide bars, and other user interface elements. The company

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wants both the corporate branding kit at the website's style guide to be globally implemented in
these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these
requirements?
Choose 3 answers

A. OmniScript
B. Custom Styles
C. OmnlOut

D. Newport Design System

E. FlexCards

Answer: A, B, D
Explanation:

Question: 50

A business requires a solution to generate an event {platform event) using account information. All
the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers

A. HTTP
B. Response
C. DataRaptor Post
D. DataRaptor Extract

Answer: C, D
Explanation:

Question: 51

A health provider company is building a new application for its medical officers. The company wants
to display medical test reports for patients. Medical test reports is a custom object, related to the
Patients object. For e< patient, the company needs to list each medical test report including the
report name, date requested, and d generated. From each medical test report, the user should be
able to take the following actions:
• Approve
• Print for Review
• Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

A. Salesforce list view with custom buttons/links

B. Multiple FlexCards with single action
C. OmnlScript with multiple Step elements
D. Single FlexCard with multiple actions

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Answer: D
Explanation:

Question: 52

A business wants to create a reusable OmniScript to capture customer payment information during
the order process. The business decides that the first step of the payment process should include:
• Payment type (credit card or bank account)
• Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers

A. Number
B. Radio
C. Multi-select
D. Currency

Answer: B, D
Explanation:

Question: 53

A business Implements FlexCards in their customer 360° view. The business wants to add a new
action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

A. Redirect
B. Event
C. Navigate
D. URL

Answer: C
Explanation:

Question: 54

A company is beginning their first project using Calculation Procedures & Matrices. The developers
on the tea are concerned about learning the new tool and how they will test their calculation
procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?

A. It aggregates data elements that have been calculated separately.

B. It verifies data types in the algebraic calculations of the calculation procedure.
C. It generates sample input and output JSON that can be easily used to build DataRaptors.
D. It allows developers to create what-if calculations.

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Answer: C
Explanation:

Question: 55

A company begins a project to unify its customer data across the enterprise. After completing the
discovery t analysis phases of the project, the project team recommends FlexCards as the primary
solution. The stakeho of the project are excited to move forward with this recommendation.
However, IT is concerned that creating FlexCards will require custom coding and advanced technical
skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers

A. The FlexCard Wizard

B. Lightning web components used in FlexCards
C. Newport Design System used in FlexCards
D. The FlexCard Designer

Answer: C, D
Explanation:

Question: 56

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The
business lear that when customers are allowed to schedule an inquiry call with an agent, customer
satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their
customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should
allow the customer t request a call back on a certain date and then create a case that includes a list of
bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these
requirements?

A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action

B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Answer: A
Explanation:

Question: 57

Which OmniStudio tool can be used to invoke scheduled jobs?

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A. Integration Procedure
B. DataRaptor Extract
C. DataRaptor Load
D. Calculation Procedure

Answer: A
Explanation:

Question: 58

A business needs to display installed products for field service technicians on service calls using a
mobile device The installed product information must be summarized so the technician can see key
details at a glance. How the technician also needs to sometimes access a list of past service dates for
each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers

A. Use flyouts
B. Use card states
C. Enable the Responsive property
D. Customize the styling

Answer: A, C
Explanation:

Question: 59

Service agents must confirm customer contact information in the first step of a payment OmniScript.
Contact information includes name, telephone number, mobile number, and email. None of the
contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If
the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address
field is empty, the process must require the user to return to the first step and enter the customer's
email address.
What should the consultant recommend to meet this requirement?

A. Add a Set Errors element

B. Add a DataRaptor to retrieve the email address
C. Add a Validation Rule to the Contact object
D. Add a Conditional View to the last step

Answer: A
Explanation:

Question: 60

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A business plans to implement new tools for their call center agents to increase efficiency and
improve customer experience. The business needs to reduce new agent ramp-up time. During the
discovery phase of the project, the business identifies the following requirements for the project:
• Easy access to frequent processes
• "At a glance" dashboards of customer information
• Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A. Guide users through complex processes

B. Display different actions based on context
C. Allow customers to enter bill payment information
D. Display a 360° view of the customer

Answer: B, D
Explanation:

Question: 61

An investment portfolio manager wants to build a console to display:

• Client information
• Profile attributes
• Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to
display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
A.
• A header FlexCard for client information with a Flyout for profile attributes
• Child FlexCards for investment instruments with a Flyout for additional information
B.
• A header FlexCard for client information and profile attributes
• FlexCards for investment instrument information
C.
• An OmniScript with a Step for client information
• Block Elements for investment instruments
D.
• A header FlexCard for client information and profile attributes
• Child FlexCards for investment instruments with a Flyout for additional information
Answer: C
Explanation:

Question: 62
An insurance company decides to implement a sales console for the sales representatives that
displays or provide access to customer information. The consultant reviews all the information
required and determines that FlexCards would be the best solution to display part of the required
information.
Which two pieces of data should the consultant recommend displaying using FlexCards'

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Choose 2 answers

A. Policies including type, issue date, amount

B. Terms and Conditions for each policy
C. Guided troubleshooting process
D. Customer name, title, phone, email

Answer: A, D
Explanation:

Question: 63

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console
application. The FlexCard needs to include the following actions:
• Start a process to retrieve plan consumption data
• Create a new case
• Open a promotions web page
• Change the SIM card
which combination should the consultant use in designing the solution?

A. Custom Event and Redirect URL

B. OmniScript and Navigate
C. Event, Navigate and Card
D. Flyout and OmniScript

Answer: B
Explanation:

Question: 64

An auto insurance company has different rates for each state in the country. The company needs to
manage the rates separately, but the formula to calculate the premiums is the same. All the input
and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?

A. DataRaptor Transform with an interface Map

B. Aggregation Steps in a Calculation Procedure
C. Class-based Calculation Procedure
D. Grouped Calculation Matrix

Answer: D
Explanation:

Question: 65

A company has an OmniScript that allows agents to schedule service calls. The first step displays the

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account name, primary contact name, and telephone number to the user for confirmation. On the
second step, it displays available appointment slots, which are retrieved from an external service in
XML and then transformed into JSON. The following actions are currently used in the OmniScript:
• DataRaptor Extract Action
• HTTP Action
• DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?

A. Combine these actions into an Integration Procedure

B. Change DataRaptors to extract single objects
C. Add conditional views to the OmniScript
D. Add reusable OmniScripts for each step

Answer: A
Explanation:

Question: 66

In OmniScript, how can pages or groups of fields be controlled based on the choices made by the
user?

A. Add Cancel and Save options for the user

B. Create child OmniScripts for branched flow
C. Use the Conditional View property on a Step or Block element
D. Use the Radio Input property for a Step or Block element

Answer: C
Explanation:

Question: 67

which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers

A. To apply the correct factor when determining a cost

B. To return output that is calculated differently based on the date
C. To determine the list of products to display to a customer
D. To retrieve text data and convert it to an integer

Answer: A, B
Explanation:

Question: 68

A company needs to create a quoting process for its internal agents. During quoting, the agent
selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large).

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The process should look up the unit price using the product code, the grade, size, and then multiplies
the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements?
Choose 2 answers

A. Calculation Matrix
B. DataRaptor Transform
C. DataRaptor Extract
D. Calculation Procedure

Answer: A, C
Explanation:

Question: 69

which of the following are Integration Procedure Actions?

A. Email
B. OmniScript
C. PDF
D. TypeAhead

Answer: A
Explanation:

Question: 70

A company wants to create a new digital interaction process that allows customers to request a
quote for service from a local retail energy supplier. The process requires the following actions:
• Allow the user to select one or more energy products from a list
• Get current energy usage data from an external system via an API
• Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A. DataRaptor Post Action

B. Multi-select Input
C. Post to Object Action
D. Radio Input
E. HTTP Action

Answer: A, B, E
Explanation:

Question: 71

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In which two cases should an integration procedure be used as a data source for FlexCards and
OmniScripts,
Choose 2 answers

A. To achieve elastic scaling

B. To retrieve multiple data sources in a single response
C. To minimize the number of elements to be configured
D. To separate the user interface from changes in the data sources

Answer: B, D
Explanation:

Question: 72

A company needs a guided process for their internal support department that will provide the
following functionality:
• Allow the user to enter their employee id
• Retrieve name, mobile phone, title, and email using the employee id
• Display the user's details on a page
• On another page, allow the user to enter case details, including subject, category, severity, and
description
Which three elements should the consultant recommend to meet these requirements using an
OmniScrip?
Choose 3 answers

A. Messaging
B. DataRaptor Post Action
C. Calculation Action
D. DataRaptor Extract Action
E. Steps

Answer: B, D, E
Explanation:

Question: 73

A business wants to display cases for an account using FlexCards. The cases should be organized in a
tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?
A flyout with child FlexCards with conditions to filter by case status
B. States with conditions to filter by case status
C. A Datatable element with the Group By property
D. Child FlexCards in a parent FlexCard with the Group By property
Answer: C
Explanation:

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Question: 74
A client wants to create an OmniScript to capture customer satisfaction. The process requires the
following actions:
• Present the user with a customer satisfaction question that allows them to select one option from
a 1-5 satisfaction rating.
• Create a case for an account team member to follow up.
• Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'

A. Radio Group, Remote Action, and Messaging Action

B. Multi-Select, Remote Action, and Email Action
C. Radio Group, DataRaptor Post Action, and Email Action
D. Edit Block, DataRaptor Post Action, and Messaging Action

Answer: C
Explanation:

Question: 75

A company wants to create a guided process for their customers. The process needs to retrieve data
from Salesforce as well as external systems, and the steps of the process will branch depending on
input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?

A. FlexCards and Integration Procedures

B. FlexCards and DataRaptors
C. OmniScripts and Integration Procedures
D. OmniScripts and DataRaptors

Answer: C
Explanation:

Question: 76

what can a DataRaptor Extract do?

A. Create data in multiple related objects

B. Extract data from a spreadsheet
C. Retrieve data from multiple related objects
D. Load data from external sources

Answer: C
Explanation:

Question: 77

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A company has a process that requires a birthday validation. At the beginning of the process, the
user is asked to input their birthday. If the user is less than 18 years old. then the process should
display an error stating that the age cannot be less than 18. The process should restrict users from
continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation
requirement?
Choose 2 answers

A. Calculation
B. Messaging
C. Alert
D. Formula

Answer: B, D
Explanation:

Question: 78

A business has the following requirements:

• To display cases for an account
• The user should see all of the cases on the canvas
• The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the
canvas?

A. Active Card State

B. Blank Card State
C. Edit Mode State
D. New Card State

Answer: A
Explanation:

Question: 79

A business wants to add typeahead functionality to an existing OmniScript. The business wants the
user to begin entering the name of a contact in Salesforce. and allow the user to select the contact
once it has found a match. Once the contact has been selected, the OmniScript should retrieve the
contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?

A. HTTP Action
B. Integration Procedure Action
C. DataRaptor Post Action
D. DataRaptor Extract Action

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Answer: D
Explanation:

Question: 80

A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to
their policy via their Community portal. The project team decides to use OmniStudio tools to provide
this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers

A. Datatable
B. Remote Action
C. Response Action
D. Edit Block

Answer: C, D
Explanation:

Question: 81

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The
business wants the following information displayed:
• Account information including account name, phone, and website
• Active opportunities related to the account
• Active contracts related to the account
• The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A. Parent FlexCard with multiple Child and Card Actions

B. Parent FlexCard with multiple Child and different Card States
C. Parent FlexCard with single Child and multiple Card States
D. Parent FlexCard with single Child and Card Actions

Answer: A
Explanation:

Question: 82

When a call center agent interacts with a customer, the agent must have all of the customer's related
information available for a quick response. The business requires the agent to have access to:
• A view with information about a customer account
• A list of contacts and cases associated with the account
• All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

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A. Customer IntellView
B. Lightning Record Page
C. OmniScript
D. FlexCards

Answer: D
Explanation:

Question: 83

A business needs a 360° view of their accounts, including a FlexCard to display all of the products
sold to the account. The business identified 20 different data elements and 10 actions that users
would need when viewing the product information. Once all of the elements were collected together
on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?

A. Zones
B. States
C. Actions
D. Flyouts

Answer: D
Explanation:

Question: 84

How should the consultant design the OmniScript solution to allow the user to stop and resume a
process at a later time?

A. Configure the Save property

B. Configure a Resume Step
C. Use an Integration Procedure
D. Use a DataRaptor Post Action

Answer: A
Explanation:

Question: 85

A consultant needs to design an OmniScript to capture the following information:

• Select one payment method from a list of options
• Enter the address information with autocomplete
• Enter a phone number
Which OmniScript elements should be used to capture this information?

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A. Radio, TypeAhead, and Telephone

B. Multi-Select. Address, and Telephone
C. Checkbox, Geolocation, and Number
D. Select, TypeAhead, and Number

Answer: A
Explanation:

Question: 86

A business implements a simple OmniScript in their call center that allows agents to quickly create a
case when on the phone with customers. The OmniScript has been running successfully in the call
center for over a year. The business decides it wants to allow partners to create cases directly from
their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

A. Deploy the existing OmniScript to the Community portal using OmniOut.

B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
D. Duplicate the existing OmniScript and deploy the new script on the website.

Answer: B
Explanation:

Question: 87

A company needs to generate invoices when contracts reach an approved status. Users should
initiate the invoice generation process from the contract page, but the option should not appear until
the contract reaches the approved status. After the invoice is generated, it should be sent to the
customer for signature.
What three tools should be used in the solution the consultant recommends to meet these
requirements?
Choose 3 answers

A. OmniScript
B. Interaction Launcher
C. FlexCards
D. OmniStudio Action
E. DataRaptor

Answer: A, C, E
Explanation:

Question: 88

A company needs to create a process that allows call center admins to retrieve all open cases that

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have a case type of "network issue" and submit the case data "as-is" to a back office system for
validation in batch on a daily basis. Once the cases have been submitted, the process should trigger
an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers

A. DataRaptor Turbo Extract

B. OmniScript
C. FlexCard
D. Integration Procedure
E. DataRaptor Load

Answer: A, B, D
Explanation:

Question: 89

A business wants to transform an existing process into a digital interaction using OmniScript. The
process includes several steps. Some steps apply to all users, and other steps only apply to users
depending on their responses to certain questions. The business does not want all users to have to
go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

A. User Roles
B. Conditional Views
C. Script Configuration
D. Script Profiles

Answer: B
Explanation:

Question: 90

A company uses calculation procedures to determine product pricing. Due to the company's pricing
schedules, there is always more than one calculation procedure active at one time for a given date.
In this scenario, how will the calculation engine select which calculation procedure to run?

A. Date modified
B. Priority
C. Sequence
D. Date created

Answer: B
Explanation:

Question: 91

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A company wants to create a new customer buying journey for their website. The buying journey
should include the following functionality:
• Allow the user to enter contact and address information
• Require the user to enter age, gender, and optionally income bracket
• Compute a discount percentage per product based on the customer data provided
• Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these
requirements7
Choose 3 answers

A. OmniScript
B. Integration Procedures
C. Calculation Procedures and Matrices
D. FlexCard
E. OmniStudio Action

Answer: A, B, C
Explanation:

Question: 92

In an Integration Procedure, what group element will control whether an individual action executes?

A. Conditional Block
B. Cache Block
C. Try-Catch Block
D. Loop Block

Answer: A
Explanation:

Question: 93

Which element allows a user to retrieve data from a single field and display it in a dropdown list?

A. Calculation Action
B. DataRaptor Extract Action
C. Lookup
D. Select

Answer: C
Explanation:

Question: 94

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Which three functions are performed by Action elements in OmniScript?

Choose 3 answers

A. Display error messages to the user

B. Get and update data through APIs
C. Organize data into multiple pages
D. Send DocuSign emails for signature
E. Get and update data in Salesforce

Answer: B, D, E
Explanation:

Question: 95

A company needs to implement new verification processes for contacts in their org. This process
relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is
different for each type of contact. For example, recruiters must pass a background check; trainers
must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A. Specific FlexCards with Actions for each type of Contact

B. Multiple OmniStudio Actions that invoke separate OmniScripts
C. Single FlexCard with an Action to invoke an OmniScript
D. Single OmniStudio Action that invokes separate Omniscripts

Answer: B
Explanation:

Question: 96

A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy
billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for
the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?

A. DataRaptor
B. Apex REST
C. Integration Procedures
D. Apex Remote

Answer: C
Explanation:

Question: 97

A company has an existing OmniScript that gathers customer information. User feedback suggests

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that the current process requires too much typing because all the data is entered into input text
fields. The users also are concerned because there is no validation in the data that is entered, and
users can sometimes enter data that contains errors. The required inputs are first name, last name,
age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide
validation?
Choose 3 answers

A. Headline
B. Radio Group
C. Email
D. Text Area
E. Range

Answer: B, C, D
Explanation:

Question: 98

A consultant receives a requirement to display products installed at an account site in a customer's

360° FlexCard view. The business requires that the width of the fields displayed should change
depending on the device used to view the FlexCard. For example, the Product Name and Model field
elements should display at full width on mobile devices, but they should shrink to 60% on devices
such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?

A. Enable the Responsive feature on the Product Name and Model field elements
B. Enable the Mobile-First feature in FlexCard settings
C. Create two states, one for mobile devices and another for non-mobile devices
D. Create two FlexCards, one for mobile devices and another for non-mobile devices

Answer: A
Explanation:

Question: 99

which Action element redirects the user outside an LWC OmniScript?

A. Response
B. Done
C. Post to Object
D. Navigate

Answer: D
Explanation:

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Question: 100

What business problem does DataRaptor solve?

A. lt removes the need to code data mappings for data transformations.

B. It allows developers to create complex API queries declaratively.
C. It combines multiple steps and processes into a single server call.
D. It guides humans through a complex business process.

Answer: A
Explanation:

Question: 101

A consultant designs a FlexCard with five card states following best practices. Four of the card states
have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?

A. The first state with the highest priority closest to the top of the canvas
B. The state closest to the top of the canvas
C. The first state with a true condition closest to the top of the canvas
D. The state with a true condition that has the highest priority

Answer: A
Explanation:

Question: 102

A company needs an OmniScript to allow customers to order products and services from their
website. After the order is submitted, the customer should be able to download a PDF summary of
the order.
What type of DataRaptor should the consultant recommend to meet this requirement?

A. DataRaptor Load
B. DataRaptor Extract
C. DataRator Turbo Extract
D. DataRaptor Transform

Answer: D
Explanation:

Question: 103

A company needs to create some boundaries for their sales teams regarding the minimum and
maximum discounts that can be applied to their orders. The discount thresholds are set using
adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum

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adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements'
Choose 2 answers

A. OmniStudio Action
B. Calculation Procedure
C. Calculation Matrix
D. DataRaptor Transform

Answer: B, C
Explanation:

Question: 104

A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this
requirement?

A. Loop Block
B. Batch Action
C. Conditional Block
D. DataRaptor Transform Action

Answer: A
Explanation:

Question: 105

A company has designed a process that extracts a large amount of data from a Salesforce object. Due
to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?

A. DataRaptor Extract with Chaining

B. DataRaptor Turbo Extract
C. Calculation Procedure and DataRaptor Turbo Extract
D. Integration Procedure and DataRaptor Turbo Extract

Answer: D
Explanation:

Question: 106

When a customer calls to report a product issue, agents need to check all open cases related to that
product to see if there are any solutions that can resolve the customer's issue. Products that have
been purchased are stored as assets, and there is a lookup relationship from case to asset that allows
cases to be linked to the products customers have purchased.

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What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and
the last service date of the asset?

A. DataRaptor Turbo
B. DataRaptor Extract
C. DataRaptor Load
D. DataRaptor Transform

Answer: B
Explanation:

Question: 107

Which of the following is a key difference between Integration Procedures and DataRaptors?

A. DataRaptors can access data from external sources.

B. DataRaptors can invoke multiple actions in a single server call.
C. Integration Procedures can access data from external sources.
D. Integration Procedures can retrieve data from multiple related objects.

Answer: C
Explanation:

Question: 108

A business has a project that must be completed soon in order to meet important deadlines.
However, the developer on the project has left the company, and the new team on the project has
decided to use OmniStudio tools. The development work completed so far was done using APEX
code. The new team must complete the project following these guidelines:
• Minimize implementation time
• Ensure end-user processes are as simple as possible
• Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team'
Choose 2 answers

A. Replace existing APEX using DataRaptors and HTTP Actions

B. Create new LWC templates for branding and styling
C. Implement FlexCards and OmniScripts for the front-end
D. Use existing APEX classes as data sources

Answer: A, C
Explanation:

Question: 109

A company implements an integration procedure that is invoked from an OmniScript. The integration

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procedure includes a recommend to improve performance and address users concerns

Which feature should the consultant recommend to improve performance and address users
concerns?

A. Try Catch
B. Batch jobs
C. Chaining
D. Conditions

Answer: C
Explanation:

Question: 110

A business wants to display customer 360° information in a console for their call center agents. The
customer information will come from a variety of sources, and the information should be grouped
together logically. The agents will need to take different actions depending on the context of each
group of information.
Which tool should a consultant recommend to meet this requirement?

A. Omniscript
B. Lightning web components
C. Visualforce Page
D. FlexCards

Answer: B
Explanation:

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