Amarnath Suru

[email protected]
Mobile no. +91 (973) 035-7123

Amarnath Suru

Experience Summary

 11.3 years of professional experience in Informational technology with extensive experience in Quality
Control Analyst, Quality Assurance, Development, Leading, Design, Production Support, SDM, ID
Administration, Archive OPS activities.
 Extensive onshore experience on Telecom BSS and OSS domain (USA region).
 Playing Tech Manager Roles and handling a team of twenty three resources.
 Estimate and obtain higher management support for the time, resources and budget required to perform
the testing.
 Create, manage and publish the overall IT test plan.
 Responsible for overall transition of project across all test phases (SIT, UAT, Operational readiness test)
 Responsible for managing clear and robust test phase stage gate containment such as adherence to clear
entry/exit criteria.
 Expertise in Oracle E Business Suite Apps.
 Expertise in Windows Server, Weblogic Server and Webservices .
 Expertise in SQL Server Management.
 Extensive experience in Oracle Finance Functional.
 Extensive Experience in Manual and Automation Testing.
 Extensive Knowledge of Test Strategy, Planning, Scheduling, People Management.
 Through Experience in entire Software development life cycle (SDLC&STLC).
 Thorough knowledge in all the phases of IT UP (AT&T Delivery Process).
 Designed and deployed Automation framework in WinRunner, QTP, Selenium, soapUI, Cent-ops,
Introscope, Optier, Bluestripe, Nagio, AWARE and Dyson dashboard Automation Tool, to execute
Test Scripts for Regression and for continuous deployment in Testing Phase.
 Quality Center (ALMS) 11.0 for Managing Requirements, Test Plan, Test results, and report and track
software defects.
 Expertise in analysis, tracking and reporting of discrepancies.
 Prepare Test Strategy, Test Plan, and Closure Reports as required during Project Lifecycle.
 Working with different Agile lanes .
 Participated thoroughly in both Business enhancement and sustaining projects right from the
Requirements gathering till Project delivery (Involvement throughout the project life-cycle).
 Host walk through and peer review meetings with development teams and support teams

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to close the comments given for test plan of Business enhancement and sustaining projects.
 Testing of Critical legacy applications built on open system technologies.
 Testing Customer facing web Applications like EBOND web trouble management (Trouble
Management Service Applications).
 Test Environment configurations taken care to ensure interface connectivity are established.
 Responsible for all Integration Testing, functional, regression, load, ad-hoc and compatibility testing on
projects.
 Influencing and negotiating with the customer over requirements, defects, timescales, and estimates.
 Engage in daily status meeting with customer Reporting the progress of testing and defects raised and
status, timescales and estimates.
 Mentoring and developing the skills of the QA team.
 Participate in Audits.
 Adaptable to work in any locations.
 Always stay on top of the tasks, prompt on communication, raise the flag to get /issues fixed.
 Approach and attitude shown towards work helped in building trust with the customer
 The diligence and extra miles pushed through to finish the projects in spite of adverse situations has been
highly appreciated by the customer.
 Always been instrumental during taxing issues.
 Extensive 11+ years of experience on Telecom Domain both BSS and OSS.
 Around 4 years’ experience on Finance and Supply Chain domain.
 Extensive 3+ years’ experience in Software Deployment Management roles.
 Extensive 3+ years’ experience in Archival OPS activity.
 Extensive 3+ years’ experience on Informitica Information Lifecycle Management.
 Extensive 3+ years of experience on Finance- Tax and Treasury Domain.
 Played SDM Manager, Production support Lead, Archive OPS Tech Manager and ID Admin roles and
responsibilities in finance Tax and Treasury domain of AT&T Service providers (Oracle Finance
Functional).

ACADEMICS

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 Bachelors of Technology from accredited J.N.T.U, India.

TECHNICAL SUMMARY

Automation Tools Winrunner, QTP,HP ALM(Bug tracking Tool), JIRA, Agile

Central.

Languages C, C++, JAVA, PL/SQL, Java script,.net,xml,Visual Basics

DATABA (S) Oracle SQL, MySQL, SSMS

E2E Wireline and Wireless

Metasolv Apps, OSM Apps, CSM, RMS.
Telecom Billing Systems

Provisioning & Activation GST, RMS, LDSTARS APPS, Midwest Metasolv,BLS

Systems Metasolv,TME-BOND, CSM.

Web Applications Citigroup Ebond,SBCLD E-BILL,Tuxedo Web page

Oracle Web logic server TAP API Console,TTT console

Finance Domain Apps Oracle Enterprise Business Suite Apps

Software Deployment Attachmate Reflection X 14.1.14,Tortoise SVN Repository

Management Browser, HP PPM web Tool(Kintana SDM TOOL)

Automation Tools Winrunner, QTP,HP ALM(Bug tracking Tool), JIRA, Agile

Central.

Specialized Skills Cent-ops, Kintana PPM, Dyson, AWARE, Introscope.

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WORK EXPERIENCE

Project Work:

Tech Mahindra Ltd. (136 months)

Project #1:(Jun. ’17-till date))

Title :SQAR
Client :SPRINT, US
Duration :Jun’17- Till date
Test Team Size :23
Roles :Test Manager
Work Location :Overland Park KS USA and currently working in Pune.
Environment : J2ee, UNIX, SQL, Customer Service Management,CRM and
Billing(BSS Catalogue testing services) , GST & RMS Sale’s applications
Description:

GST: Guided Sales Tool is an iPad application that is used by sales reps in sprint stores to engage customers to
perform new customer activation, add multiline, update/Early upgrade/Trade-In for an existing lines and cancel
the lines, new customer activation includes Installments, Lease and Full price pay of devices etc. GST App on
iPad also uses peripherals to swipe the card & scan the Govt issued identify card etc and UAT/IAT (where we are
engaged currently) has to happen with these set of peripherals to match the Prod Env.
GST also has web interface with different name, which is build using below technologies and that is tested on
desktop as usual.
Angular JS – Front end development
JAVA - Activation/act as middleware
Mule tool – Integrate with Sprint API’s.

RMS: Retail Management System is a Citrix based desktop application used by Sales reps in sprint stores to
enable New Customer activations (lease, IB, Full, subsidy), Port in activation, Home credit activation lease,
existing customer AAL, Walk-in activation, Upgrade(lease, IB, full, subsidy), Walkin device swap, Early lease
termination, Trade in, Buyback and Giveback, Direct ship activation(lease, IB, subsidy, full), Direct ship
upgrade(lease, IB, subsidy, full), Accessory sales(IB and full), Returns(history, no history, cross channel),
Exchanges(history and no history), Flip flop, Plan swaps, CSA swaps, PTN swaps, Transfer of liability, Cancel &
Suspend subscription, Edit customer info(name, home phone), Edit security info(PIN, question/answer, email,
invoice delivery method, primary communication method), Change address (physical, billing, and taxing), Billing
activities payment, wallet setup, autopay set up, courtesy dollars, view usage and invoice, Tender types(cash,
credit card and BTA), Receipts, Void sale, Remove float, Balance register, Close the store,

Role & Responsibilities:

 As a Test Manager having experience in Test Strategy, Planning, Scheduling, People Management,
Leading, design and execution of Test Scenarios and Test Cases (QA).
 Extensive Experience in Manual and Automation Testing.
 Extensive Knowledge of Test Strategy, Planning, Scheduling, People Management
 Environment configurations for testing the test environments.

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 As a Senior Test Engineer involving in preparation and execution of the test cases.
Involved in the Test Plan preparation and external peer review meetings.
 Executed regression tests, functional tests, and smoke tests
 Actively participated in bug review meetings.
 Performed Bill-Generation Process for different releases.
 Conducted internal review meetings and peer review meetings.
 Given continuous support to fix the issues and retest.
 Worked on ERF’s and reproduced the production issues as and when required.
 Actively participated in defect prevention meetings.
 Taken proactive measures to ensure quality deliverables and satisfied client in all aspects.
 Groomed peers with well-planned transition in my specific area of work.
 Presently working as a Tech Manager for Quality Assurance regression and system testing team.
 Accurately report and track software defects using a defect tracking tool
 Estimate QA efforts for projects and provide updates on remaining work to project team and project
management
 Develop and maintain test plans, test cases, and other test documentation
 Coordinate testing tasks and activities with project teams and IT Staff
 Developed and maintained automated test scripts
 Coordinate users and track testing process for User Acceptance Testing
 Lead test events during project roll-outs

Project #2:(Jan. ’14-till May‘17(41 months))

Title : Barracuda
Client : AT&T, US
Duration : Jan. ‘14 to till date
Team Size : 10
Roles : Software Quality Assurance Engineer
Work Location : ST. LOUIS MO USA.
Environment : J2ee, UNIX, SQL, PL/SQL, LINUX,. NET, INFORMATICA
NETCOOL, Oracle EBS SUITE APPS, Windows SQL Server Management, Windows and Weblogic
server, web services, Cent-ops(Tech Mahindra in house tool), Jenkins, Kintana PPM, Dyson Dashboard,
AWARE, soapUI Automation Tools, SCM SVN Repository, Informatica ILM.

Description:

IT is a managed service contract between ATT and TechM where in TechM is providing Application
development , quality assurance , application support, Database Administration, Software Deployment
Management, Archive operations, ID Admin, Infra and business operations support for the AT&T's Corporate
business support systems . This Corporate Systems include Supply Chain management, Business Intelligence &
Data Warehousing and Finance domains for the ATT .The project deals with application support for many
mission critical and non-mission critical applications of ATT in these areas.

CFAS (Corporate Financial Application Suite) is the parent for the Oracle eBusiness suite of applications
supporting the corporate sets of books /standard AT&T Accounting Systems and Processes.

The CFAS Affiliate Billing enterprise system processes bills between AT&T's regulated telephone companies
(the telco's) and also from AT&T's regulated telephone companies (the telco's) to AT&T's non-regulated, non-

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telco affiliates and supports the mechanized CFAS outbound affiliate billing process. CFAS-AB bills for services
provided in accordance with Generally Accepted Accounting Principles (GAAP).

CFAS-AP/CE is part of the Corporate Financial Application Suite. CFAS-AP/CE is the accounts payable and
cash management portion of Oracle Financials and includes both regulated, non-regulated, and international data .

CFAS-APIP will allow for feeder systems to send in invoices to be paid in a common format. The invoices will
then be split by company code to be sent in the proper format to the Accounts Payable system. The AP systems to
be sent to are CFAS, Wireline and Directory Operations.

HP Unix/Oracle Environment - Oracle Financial applications for the Wireline non-regulated subsidiaries. AR
refers to the Accounts Receivable Application.

CFAS-AT (Asset Transfer) allows intercompany transactions related to movements of material to be booked
mechanically. The transaction types include disbursements from the Distribution Centers (DCs), transfers
between garages, transfers between DC's, returns from the field to the DC and movements through the
refurbishment process. CFAS-AT receives interface data from ERP-EPIC and performs the following: invokes
edit routines; creates the necessary transactions; create headers and trailers and sends the output to the non-AP
CFAS-CS interface for normal processing.

The CFAS-CA (Corporate Financial Application Suite - Cost Allocations) application is a "bolt-on" to the
delivered CFAS Oracle system. The CA application calculates and classifies labor and overhead rates, then
distributes the charges to final Part32 accounts. Additionally (effective October 2012), the application performs
the "hours explosion" process previously performed by THESYS/ETDP/TASS for profiled technicians. (Uses
daily time reported by Profiled technicians (received from eLink/eCorp daily), and previously derived profile
codes and associated classification ratios (received once a month from CHEETTA) to create distributed time
records).

CFAS-CATS imports transfers, retirements, kit adjustments, Reverse Retirements (Journalizing FOUND Parts)
and Enterprise-Found-LOST-Matched transactions from Corporate Asset Tracking system (Network). A small
volume of non asset tracked transfers are also processed by the application. Transactions are compared against
Financial Asset base and results are posted to various CFAS (Corporate Financial Application Suite) applications,
TIPS Treasury application and EPALS leasing applications. CFAS-CATS also interfaces audits/financial
reconciliation data with Corporate Asset tracking system. Also, available in the application are some general
reporting and balancing capabilities.

CFAS CS (Common Services) is a module of the Common Financial Application Suite (CFAS). CFAS CS
functions include the CS Interface (COAST) along with the Manual Interface (MI) process, Error Correction(EC),
Reports, Nightly Batch Processing, and MAP (Misc Adjustment Process). In addition, CFAS CS maintains the
CFAS Help Desk, which provides user support for all areas of CFAS, including but not exclusive to CFAS CS.

The CFAS-CWO (Corporate Financial Application Suite - Custom Work Order) application is a "bolt-on" to the
delivered CFAS Oracle System. The CWO application tracks any construction, removal, maintenance, and other
work or services performed by the company for or on account of outside parties that are not part of the normal
function of providing communications services.

The CFAS FA (Corporate Financial Application Suite - Fixed Assets) application maintains the company
property records for various asset accounts such as furniture, artwork, stations, computer and office equipment,
central office, land and buildings, capital tools, and outside plant equipment.

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The CFAS General Ledger application supports a consolidated General Ledger for AT&T telecommunication
company. The application is the financial record and official set of books in an integrated accounting language.
The application supports the general accounting functions and is the source of accounting information in the
integrated language for financial reporting and downstream decision support application interfaces.

The AT&T family of companies contains many affiliates. When these affiliates do business with each other, they
create revenue and expense transactions for the parties to the business event. This application eliminates the
intercompany revenue and expense prior to reporting external financial results for the AT&T Corporation, as
required by Generally Accepted Accounting Principles (GAAP).

CFAS OIE (Oracle Internet Expenses) is a web based Expense reporting tool used for International.

The CFAS-PA (Corporate Financial Application Suite-Project Accounting) application provides project/budget
creation and maintenance functionality for organizations within the corporation. Actuals accumulate within
CFAS-PA from a wide variety of sources. Budgets are compared to those accumulated actuals to support project
tracking and control. CFAS-PA is part of the overall CFAS environment; it was formerly known as TELCO-PA.

Accounts Payable system that is used to process credit card transactions as well as allow Enterprise users to enter
non-PO invoices, employee expense reports, employee credit card enrollment and Pre-Travel approval requests.

International - ORACLE Accounts Receivable (AR)- Oracle Accounts Receivable application used for
EMEA/CLA/APAC, Japan and Brazil. Includes iReceivables. Also includes International Common Mods - MICR
(Mechanized International Code Replacement) which replaces segments and code combinations on pre-defined
Oracle tables at the beginning of the month prior to new transactions being created based on selected CTMS
tables, replacement values, and effective dates. Also included International Common Mods - CIF (The Common
Interface Framework)process which provides a common facility for loading files into Oracle.

International Oracle Brazil consists of the following applications: International AP (Oracle Accounts Payable),
International OIE (Oracle web based expense tool, International CM (Oracle application used to provide receipt
and payment information to AP and AR for automation of bank reconciliations & cash forecasting.) International
FA (Oracle Fixed Assets), International GL (Oracle General Ledger) International HR (Oracle HR, International
IR (the Integrated Receiving module within the Oracle Localizations for Brazil. This module is the data entry
point for Nota Fiscais (Invoices) which are received for good and services purchased. It also captures various tax
information that must be reported to Brazil fiscal authorities.) International PA (Oracle Project Accounting) and
International PO (Oracle Purchasing.

Wireline Non-Reg Oracle Application - Accounts Payable (AP) / Cash Managements (CE) -HP Unix/Oracle
Environment - Oracle Financial applications for the Wireline non-regulated subsidiaries. AP refers to the
Accounts Payable application and CE refers to the Cash Management application.

Wireline Non-Reg Oracle Application - Common Services (CS)- HP Unix/Oracle Environment - Oracle
Financial applications for the Wireline non-regulated subsidiaries. CS refers to the Common Services that are
shared across the Wireline applcations such as Batch Scheduler.

Wireline Non-Reg Oracle Application - Fixed Assets (FA)- HP Unix/Oracle Environment - Oracle Financial
applications for the Wireline non-regulated subsidiaries. FA refers to the Fixed Assets application.

Wireline Non-Reg Oracle Application - General Ledger (GL) / Cost Allocation (CA)-HP Unix/Oracle
Environment - Oracle Financial applications for the Wireline non-regulated subsidiaries. GL refers to the General
Ledger application and CA refers to the Cost Allocation application.

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Wireline Non-Reg Oracle Application - Project Accounting (PA) -HP Unix/Oracle Environment - Oracle
Financial applications for the Wireline non-regulated subsidiaries. PA refers to the Project Accounting
application.

SBC Capital Lease Accounting System -This is the IDS InfoLease software package. Vendor, International
Decision Systems, website www.idsgrp.com. Application is a repository for all lease activity. It is used to
calculate all financial figures (income, depreciation, etc.) for all leases and feed data to the corporate G/L. It
reports all sales taxes, tracks assets for personal property tax filing and invoicing. Accounts receivable, portfolio
management and customer service tasks are also performed. This application also uses a text-based database,
UniData by Rocket Software. The database and related upgrades are provided by the IDS vendor as part of the
InfoLease software package.

Corporate Accounts Payable Services -Accounts Payable system that is used to process credit card transactions
as well as allow Enterprise users to enter non-PO invoices, employee expense reports, employee credit card
enrollment and Pre-Travel approval requests.

PTS (Property Tax System PTS-Corporate) is an in-house application used by Tax to gather company-wide
financial information for its property tax management functions in the PowerPlant application. PowerPlant is the
vendor software that AT&T uses to calculate, file, pay and track Property Taxes. PTS consists of an MS Access
front-end and Oracle RDBMS back-end. PTS through its PTS-DFI module gathers and processes the company
wide financial data and makes the formatted data available to PowerPlant in via database link.. These data are
Fixed Assets and Inventory from CFAS-FA, Construction In Progress Assets from CFAS-CIP, Retirement,
Additions and Credits Transactions from CFAS-GL, Payments Postings from CFAS-AP, motor vehicle data from
FLEET, Access Lines data from CRIS, Access Lines from EDW, UVERSE Customer Premise Equipment data
from LDAP. All these data are made available to PowerPlant through PTS and PowerPlant database link. The
PTS-DFI (Data Feed Interface) module is also used to track and file the Missouri Route Miles Schedule 13 to the
state of Missouri outside of PowerPlant and create the monthly ABR (Account Balance Reconciliation) report
using CFAS-GL and PowerPlant data. This report is submitted to the AT&T controller group. The PTS-Calendar
module, tracks the states’ Property Tax Compliance requirements for both local and central filings, review status
of AT&T property Tax negotiators and the Compliance Centers’ entity filing status. PTS also manages the
historical databases of retired PTS-Corporate instances for audit purposes in terms of environment integrity,
access security, disaster recovery and retention. The PTS-Corporate vendor software was replaced by PowerPlant
in 1/1/09.

Automated Advertising Budget Administration -Advertising tracking system. Tracks advertising expenses
from agency estimates to final payment.

Guardian is a standalone interactive application designed for the FCC/FAA Regulatory Compliance Team to
support AT&T’s Compliance Program and ensure compliance with FCC/FAA regulations. Guardian is a
controlled application which retains antenna structure and spectrum information that has been integrated into the
AT&T Compliance Program to support federal regulatory filings. Guardian facilitates the management of the
protection of our spectrum licenses valued in excess of $50 Billion. Users have different levels of access and
functionality. Guardian is not a repository to house documents that do not support the AT&T Compliance
Program.

CHEETTA is an activity/time sampling process that utilizes statistical sampling methodology to allocate
employee work hours to particular activities, and products/services. Validated data is used to generate financial
results, and provides valuable management information for affiliate billing and product profitability. The Network
technician sampling is an effective method of time reporting that creates statistically valid percentages by account

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profile. Those profiles are sent to CFAS/Thesys where the labor hours are applied to those percentages created.
Labor expense is then apportioned to the proper Part 32 Capital and Expense accounts which are used for
regulatory, external reporting and management information. The MSTRS (Marketing Sales Time Reporting
System) sampling data is used for proper affiliate billing to legal entities. Percentages by benefitting entity are
used to allocate costs for internal accounting purposes. CHEETTA stands for Consolidated Hours ETDP ESTRS
TASS TRACS AIS - for certain areas of Network in the Midwest, Southwest, Southeast and West regions and
Marketing in the East, Midwest, Southwest, Southeast and West.

LINC is the name of the Siebel Financial Services Application implementation for SBC Capital Services.
Application is used to enter, monitor and maintain leasing opportunities. Also interfaces with FairIsaac credit
scoring in order to obtain credit information prior to leasing.

COI provides a common facility to process all Tax Platform journal and AP outputs. This central function will
also provide the Tax Platform Sub-ledger with all journal outputs. COI journalizes Tax Compliance Ledger
Transactions, employs user defined accounting flows and the CFAS-ICE editor, sends check/wire requests to
CFAS AP, and updates Sub-ledger data.

COI Reconciliation Tool (COI-RT) is a reporting tool that assists Tax Compliance users in reconciling the COI
Sub-ledger to the General Ledger.

TOPS-Provides capability to directly input tax payment check requests into the COI (Common Output Interface)
process of the Tax Platform. COI passes the tax payment check requests to CFAS-AP for booking and payment.

Tax Platform-A repository of tax related data from various sources, used for standard reports and ad-hoc queries
via a separate application (BROWSER) and batch feeds into multiple tax applications including income tax, sales
and use tax, and property tax.

TPA is a sales and use tax management system. Tax Processing Automation

CII receives data files from multiple sources and loads the data into raw tables in Oracle for further use and
manipulation by the TAX PLATFORM.

ASPEN is an application that processes data files received from various upstream systems in order to properly
record Wireless Revenue to the General Ledger. ASPEN also provides reporting related to such data.

The Oracle eBusiness Suite is the implementation of corporate financials, project accounting and supply chain
management systems in support of the financial, supply chain and network
organizations.https://erpapps.wdc.cingular.net/OA_HTML/US/ICXINDEX_PROD.htm¿

DLC tracks some statuses of AT&T devices throughout their product lifecycle. Track device shipments and
network activation. For prepaid, tracks POSA retailers and sales activity used for Hotline process determination of
theft. Also used as the Stolen Phone database to track blacklisted and blocked devices. Used to create Warranty
Replacement claims. Maintained and supported by AT&T IT

TASS-AP is used by CFO Tax to respond to use tax audit inquiries from taxing jurisdictions.

Vendor-imposed and self-imposed tax data associated with products and services purchased by AT&T are stored
at the vendor/invoice level.

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This application shows what states and years are already available in the database under the title of the Reports
Request page.
It is a web-based intranet application that runs from Internet Explorer in which you can retrieve reports by
entering the state and years and other parameters desired.
You can go into the Request Reports page and retrieve any kind of reports shown. In most cases we utilize the
Detail Reports where you can export requested data to an Excel spreadsheet, Access Database or a text delimited
file.

Tax Manager is an MS Access application used by the Income Tax Audit group to manage and track the progress
of the following:
1. Statute Extensions or Consent to Extend the Time to Assess Tax filed by SBC with the IRS for Income,
Employment, and Excise tax Returns Extension Dates filed by SBC with IRS.
2. Tax able income and tax Adjustments negotiated by SBC with IRS for Affirmative Issues and NOPA (Notice
Of Proposal Adjustments).
3. Information Document Requests (IDR) from the IRS issued to SBC for income tax returns Tax Manager is also
used to fulfil internal control process requirements and compile information to report on a quarterly basis to
external parties.

ReconPlus Reconciliation system for the ABS biller to G/L reconcilliation. Vendor software with many in-house
developed add-on customizations. 8 reconciliation types with 4 feeder sources.
A reconciliation system for checks issued & paid on behalf of business unit disbursement systems. R+ serves as
sub-ledger for some cash & outstanding check accounts.
R+ reconciles checks for legacy-T, legacy-S, legacy-B and legacy-Mobility related data. R+ journalizes
accounting for unclaimed property, write-offs and select check stop/adjustment/payment transactions. R+ requests
replacement checks for Mobility related checks by sending an automated file to CFAS-APIP.
The main application is a Vendor package. There are many external customizations that have been installed
including some websites: TMIE (treasury manual issue entry)-manual entry of checks issued. TMJE (treasury
manual journal entry)-manual entry of general ledger entries. TSCN (Treasury Scan)-bar code scanning interface
to cancel payments or mark records as undeliverable. TAPR (Treasury Approval)-approve replacement checks to
be sent on APIP file. TCHK (CheckLog)-data entry of misc. checks received.
There are many custom reports surrounding the application which are on the BOIS platform.

ABS Recon+-Reconciliation system for the ABS biller to G/L reconcilliation. Vendor software with many in-
house developed add-on customizations. 8 reconciliation types with 4 feeder sources.

UPCS stands for Unclaimed Property compliance system. It is a regulatory system with in AT&T that stores
unclaimed checks or unclaimed property that is transferred to the state after certain duration of time depending on
the state. This is achieved using a vendor tool called Chesapeake. We use this tool to achieve this.
We have different environments. DEV, TEST, PRD.
In PRD we have Citrix server, Database, Oracle and Unix.
This is the homepage of a Citrix server.
http://my-citirx.ctx.it.att.com/Citrix/MyCitrix/site/default.aspx/

TCIM stands for Treasury Compliance information management system. In PRD we have 2 citrix servers, one
application server and one database server [Unix].
What we do is, we discuss with the business and maintain a calendar specifying what should be transferred each
day. According to this, good amount of customized code has been developed which calls the standard Chesapeake
executable of the vendor.
There is a predefined jobs that runs in this period and Carry Haines monitor it by logging in Unix box and reports
to application team in case of issues.

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Following screenshot shows various events set up for the month of April. So these are the jobs that run on
Wednesday- JRN-PA: Journalization of Pennsylvania for holder 1,9-11, 14, 18-19.

Roles & Responsibilities:

 Review requirements, specifications and technical design documents to meet the customer
needs and timelines
 Create detailed, comprehensive and well-structured Test Strategy, Planning, Scheduling, People
Management
 Design, develop and execute automation scripts using continuous integration tools like Jenkins,
soapUI
 Identify, record, document thoroughly and track bugs
 Perform thorough regression testing when bugs are resolved
 Develop and apply testing processes for new and existing products to meet client needs
 Track quality assurance metrics, like defect densities and open defect counts
 Stay up-to-date with new testing tools and test strategies
 Performing one time and ad hoc transmissions as required.
 Check for SNMP Alarms & Fault Monitoring (traps sent & received) in Netcool and Nagios Tool.
 Check for Optimum performance and stability of the applications using standard in Wily
Introscope, Optier & BlueStripe Tool.
 Perform Integration activities for the payment authorization requirements with external vendor
through specific connect direct E2E channel using Voltage/ GPG encryption methodology
specified in the Engineering Design Plan (EDP)
 Involve in Technical discussions and consultation with different Retail financial Client Teams
located across AT&T US to understand the Scope and Design.
 Discussion with Business Representatives/SPOCS for understanding their requirement and new
systems/tools involved.
 Requirement Reviews with SE, Business Representatives and System Architects.
 Participate in QC and Performance validation.
 AWARE Tool Implementation in All Retail Applications. Aware is an AT&T developed tool that
enhances U2L migration process with a centralized portal that integrates people, process and
technology. It improves the quality of U2L migration process. It is used to facilitate the migration
of certain applications selected because of their complexity and critical importance to AT&T.
 Designs automation framework in Kintana Project and Portfolio Management center and
Centops deployment tool.
 Design and Deploy the Archival entities in the AT&T Informatica Information Lifecycle
management tool. The purpose of the tool is to archive Production table’s data to archival
history database tables. This will free up table space and allow processes that work from these
tables to operate more efficiently. Because the servers do not automatically sync deletes a
purge only process server.

Project #3: (Dec., 2006 – Dec 2013(84 Months))

Title :LDSTARS
Client :AT&T, US
Duration :Dec. ‘06 to Dec. ‘13
Test Team Size :6
Role :Tech Manager

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Amarnath Suru
[email protected]
Mobile no. +91 (973) 035-7123

Environment : J2ee, UNIX, SQL, Customer Service Management,CRM and

Billing(BSS Catalogue testing services),LD-STARS GUI, METASOLV (OSM)
, ACM, ACMF, ACMT & PIC Application

Description:

METASOLV(TBS/TEA)(Telecom Business Solution/ Telecom Business Solution Extended Application) COTS

Product is used across the telecommunications industry including, but not limited to, CLECs, other long distance
providers, and wireless companies. The system is used as an ordering and provisioning database for Internal and
External Midwest(MW) Region customers.
TBS is an integrated package for order entry, circuit design, and order fulfillment tracking. The system is divided
into subsystems, which are used to meet an individual customer's needs. The three most commonly utilized by the
Solution Specialist are:
Work Management
Order Management
Trouble Management
We use TBS as our main Ordering System. Orders are placed for FRATM, DVA, DTFS, PVL, IPVL, ISDN,
Dial1 & STFS.
TEA provides an Interface between TBS and outside provisioning and billing providers like Williams, SMS,
Telegence, Saville, and Sprint.

BELLSOUTH METASOLV COTS Product is used across the telecommunications industry including, but not
limited to, CLECs, other long distance providers, and wireless companies. The system is used as an ordering and
provisioning database for Internal and External Southeast (SE) Region customers.
It is an integrated package for order entry, circuit design, and order fulfilment tracking. The system is divided into
subsystems, which are used to meet an individual customer's needs. The two most commonly utilized by the
Solution Specialist are:

Work Management
Order Management

LD-STARS-LDASP is a system used for provisioning VPN (LDTN, DOV and VRA), TFS and Account Codes
products utilizing the interface between Telegence, LDSTARS and Alcatel SMS. Tuxedo domain server is used to
facilitate the transfer between the systems

LD PIC stands for “Primary Inter exchange Carrier”, commonly known as Long Distance Carrier. PIC process is
simply the process used by Long Distance carriers and Local carriers to advise each other of new customers. Any
time a new user selects a long distance carrier, the way used to select the carrier determines the PIC process they
will go through handles activities that are related to PIC changes i.e. each time the caller dials 1+ number, the
transmission system automatically routes the call to the PIC’s network. Customers can choose one PIC for
IntraLATA calls and a different PIC for InterLATA calls or the same PIC for both. From a testing stand point all
this involves is the way LDTN’s are activated. Information flows between the LECs and LD and the data is used
to update the LD database.

LD Fulfillment is a down-stream process in the over-all flow of Service Order process. Everytime a new or
exsiting customer orders Long Distance products and/or related products as well as the related Price Plans,
Fulfillment requests are created for these products and/or Price Plans. Relevant data are retrieved and Order and
Detail records are created. These Order and Detail records are sent to the external vendors (RR Donnelley -

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Amarnath Suru
[email protected]
Mobile no. +91 (973) 035-7123

formerly Banta, Corporate Graphics Int'l - CGI and The Hibbert Group - HG). The vendors package the
fulfillment kits which contain confirmation letters and any relevant inserts. A different fulfillment kit is packaged
for Calling Card. The fulfillment kits are then sent by the vendors to the customers.

This application provides the company a mechanism to inform new and existing LD customers about their new
and existing Long Distance products and related products as well as the related services (Price Plans). Through
Calling Card fulfillment, the company can realize income through usage of these cards.
This application serves as a post-sale customer contact. There's a need for the company as well as legal
requirement to notify the customer and confirm the products and services they have ordered.

SBCLD E-BILL Web Application used to receive user’s bill electronically via internet,This e-bill gives more
information about the bill, than the paper bill regarding the customer account.

ACMF stands for Access Cost Management for Fixed Circuits.

System provides information needed for Billing Validation such as Verifying rates and usage over the network
with Billed Invoices.
System allows for a variety of reports both canned and ad-hoc.

LD Remedy BSLD SE Suite streamlines the processes around IT service desk, asset management, change
management, and service level agreements. Following are the Remedy based applications:

Avalon:
Avalon system serves as an order management application for BellSouth. It was implemented to provide
workflow management for the Customer Resource Center Customer Care, Order Entry, and Provisioning users. It
includes information about customers, sites, contacts, projects, service orders, components and tasks. Avalon is a
circuit provisioning system but will be used by eRepair to retrieve inventory for complex, data customers for the
application. Avalon is the backend system that will be used for inventory searches initiated by the user.

TMS:
TMS is a Remedy based application used for trouble management. It is used to solve troubles related to Complex
Business products, wholesale and mass market. It has two interfaces, one to receive mass market tickets
and,second to receive customer tickets though phone. Any changes to the application are on a request by request
basis and packaged in planned releases. Nortel is a third party vendor that sends ticket to TMS.

Customer Care:
Customer Care is a Remedy Based Application that is used by Customer Care Division of CRC (customer
Resource Center) .It is used to manage customer inquiries regarding billing invoices and Adjustments.

Role & Responsibilities:

 As a Tech Lead having experience in Leading, design and execution of Test Scenarios and Test Cases
(QA).
 Extensive Experience in Manual and Automation Testing.
 Extensive Knowledge of Test Strategy, Planning, Scheduling, People Management
 Environment configurations for testing the test environments.
 As a Senior Test Engineer involving in preparation and execution of the test cases.
 Involved in the Test Plan preparation and external peer review meetings.

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Amarnath Suru
[email protected]
Mobile no. +91 (973) 035-7123

 Executed regression tests, functional tests, and smoke tests

 Actively participated in bug review meetings.
 Performed Bill-Generation Process for different releases.
 Environment UNIX, SQL, Customer Service Management,CRM and Billing(BSS Catalogue testing
services), LD-STARS application, TBS (Metasolv) Application, BLS Metasolv
 Conducted internal review meetings and peer review meetings.
 Given continuous support to fix the issues and retest.
 Worked on ERF’s and reproduced the production issues as and when required.
 Actively participated in defect prevention meetings.
 Taken proactive measures to ensure quality deliverables and satisfied client in all aspects.
 Groomed peers with well planned transition in my specific area of work.
 Generated QA and direct bills.
 Presently working as a Tech Lead for Quality Assurance regression and system testing team.
 Accurately report and track software defects using a defect tracking tool
 Estimate QA efforts for projects and provide updates on remaining work to project team and project
management
 Develop and maintain test plans, test cases, and other test documentation
 Coordinate testing tasks and activities with project teams and IT Staff
 Developed and maintained automated test scripts
 Coordinate users and track testing process for User Acceptance Testing
 Lead test events during project roll-outs
 Managed a team of six associates.

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