Test Script

SAP S/4HANA Cloud - 12-02-24

Reactive Maintenance (4HH_DE)

PUBLIC

Table of Contents

1 Purpose

2 Prerequisites
2.1 System Access
2.2 Roles
2.3 Master Data, Organizational Data, and Other Data
2.4 Business Conditions

3 Preliminary Steps
3.1 Initializing Material Stock
3.2 Configure Flexible Workflow for Maintenance Orders
3.3 Create Planning Bucket
3.4 Maintain Cost Rates
3.5 Create Purchasing Information Record

4 Overview Table

5 Test Procedures
5.1 Reactive Maintenance
5.1.1 Create Maintenance Request
5.1.2 Review Maintenance Requests
5.1.3 Screen Maintenance Requests
5.1.4 Create and Plan Maintenance Order
5.1.5 Submit Maintenance Order for Approval
5.1.6 Approve Maintenance Order (Optional)
5.1.7 Review and Release Maintenance Order
 5.1.8 Convert Purchase Requisitions to Purchase Orders
5.1.9 Goods Receipt for Purchase Order
5.1.10 Post Goods Issue
5.1.11 Maintenance Backlog Overview
5.1.12 Submit Order for Scheduling
5.1.13 Add Safety Instructions (Optional)
5.1.14 Schedule Maintenance Order and Submit for Execution
5.1.15 Manage Output
5.1.16 Execute Maintenance Order
5.1.17 Complete Main Work
5.1.18 Maintain Service Entry Sheet
5.1.19 Execute Post Work Operations
5.1.20 Review Failure Data
5.1.21 Review Maintenance Cost
5.1.22 Technically Complete Maintenance Order
5.1.23 Create Supplier Invoice with PO/GR Relation
5.2 Emergency Work
5.2.1 Create Maintenance Request
5.3 Minor Work
5.3.1 Create Maintenance Request
5.3.2 Record Malfunction Details

6 Appendix
6.1 Process Integration
6.1.1 Preceeding Processes
6.1.2 Succeeding Processes

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1 Purpose

Overview

This comprehensive end-to-end maintenance process has nine steps from the creation of a maintenance request to its completion. Reactive maintenance
process allows you to perform maintenance of an asset whenever a breakdown or a failure occurs.
First, a maintenance request is created (Initiation). Next, the maintenance request is screened and accepted (Screening). The maintenance request is con-
verted into a maintenance order. During this phase, the required resources for processing the order are also planned (Planning). The maintenance order is
then approved for execution (Approval). Next, the maintenance order is prepared for execution. Various requirements such as stock, nonstock material, pur-
chase requisition, and capacity are reviewed (Preparation). After this, the maintenance order is scheduled for execution (Scheduling). The maintenance order
is then executed to repair malfunction (Execution). Then, activities like failure data recording and other post-work activities are performed (Post Execution).
Finally, the maintenance order is reviewed and is technically completed (Completion).
As an exception to above nine-step process where all the steps need to be executed, a minor work or an emergency work doesn't need to go through all the
steps. When you select the notification processing context in the Create Maintenance Request app, you also decide the variation of the reactive maintenance
process (minor or emergency).
To enable safety instructions, you need to activate the scope item 54A (Health and Safety Management).
This document provides a detailed procedure for testing this scope item after solution activation, reflecting the predefined scope of the solution. Each
process step, report, or item is covered in its own section, providing the system interactions (test steps) in a table view. Steps that are not in scope of the
process but are needed for testing are marked accordingly. Project-specific steps must be added.

Note Values in this test script (decimal notation, date formats, and so on) are presented in U.S. standard notation. If your test system is set up to use a
different notation, enter values as appropriate.

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2 Prerequisites

This section summarizes all the prerequisites for conducting the test in terms of systems, users, master data, organizational data, other test data and busi-
ness conditions.

Caution Testing in a 3-System Landscape

In a 3-system landscape (with SAP Central Business Configuration as your configuration environment), changes to software and business configuration
are applied to your systems independently of one another. It is therefore your responsibility to manage the active business configuration in your systems
and synchronize configuration data in your SAP S/4HANA Cloud system landscape. A synchronization is required, for example, after you've enhanced the
scope, extended configuration, or adopted new or changed content from content updates or upgrades. For more information, refer to the product assis-
tance in the SAP Help Portal.
Before testing, if you want to use all software features described for the process steps, reports, or items in this document, we recommend the Business
Process Configuration Expert in your organization has upgraded the configuration content and deployed the configuration data to your system landscape.
If the decision is not to upgrade the configuration content in your test or production system, you can run regression tests of software changes using the
procedures in the previous test script version (see the following link ).

2.1 System Access

System Details

System Accessible via SAP Fiori launchpad. Your system administrator provides you with the URL to access the various apps assigned to your role.

2.2 Roles
Create business roles using the following business role templates delivered by SAP and assign them to your individual test users.
Alternatively, if available, you can use the following spaces delivered by SAP. You create a space with pages containing predefined essential apps and assign
it to the business role. You then assign this business role to your individual users.
For more information, refer to How to Create a Business Role from a Template in the product assistance for SAP S/4HANA Cloud.

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Name (Role ID (Role Template) Name (Space) ID (Space)
Template)

Maintenance SAP_BR_MAINTE- Maintenance Planning SAP_BR_MAINTENANCE_PLANNER

Planner NANCE_PLANNER

Maintenance SAP_BR_MAINT_SU- / Maintenance Supervision / SAP_BR_MAINTENANCE_SUPERVISOR

Supervisor PERVISOR

Maintenance SAP_BR_MAINTE- Maintenance Execution SAP_BR_MAINTENANCE_TECHNICIAN

Technician NANCE_TECHNICIAN

Warehouse SAP_BR_WAREHOUSE_C Inventory Processing SAP_BR_WAREHOUSE_CLERK

Clerk LERK

Purchaser SAP_BR_PURCHASER

Accounts SAP_BR_AP_ACCOUN- Accounts Payable / Central Invoice Management - Supplier SAP_BR_AP_ACCOUNTANT / SAP_MM_SPT_CIM_INV_PC / SAP_MM_SPT_CN-
Payable Ac- TANT Invoices / Central Invoicing - Supplier Invoice TRL_INVOICING_PC
countant

Employee SAP_BR_EMPLOYEE Self Services / Self Services / Employee Overview Space SAP_BR_EMPLOYEE / SAP_CA_SPT_EMPLOYEE_CROSS_PC /
SAP_EAM_SPT_EMPLOYEE_PC

Inventory SAP_BR_INVENTORY_M Inventory Management SAP_BR_INVENTORY_MANAGER

Manager ANAGER

Configuration SAP_BR_BPC_EXPERT Business Process Configuration / Business Configuration - SAP_BR_BPC_EXPERT / SAP_CA_SPT_BPC_FM_PC /

Expert - Busi- Feature Management / Business Process Configuration - SAP_CA_SPT_BPC_WORKFLOW_PC / SAP_CA_SPT_IC_LND_BASE_PC /
ness Process Workflow / Manage your Solution / Business Process Configu- SAP_EI_SPT_BPC_EXT_PC / SAP_FIN_SPT_BPC_EXPERT_PC /
Configuration ration - Extensibility Explorer / Business Process Configura- SAP_MM_SPT_BIZ_PROC_CONFIGN_PC / SAP_TM_SPT_TRANSPCFG_PC
tion - Finance / Business Process Configuration - Procure-
ment / Business Configuration - Transportation

Cost Accoun- SAP_BR_OVERHEAD_AC Overhead Accounting SAP_BR_OVERHEAD_ACCOUNTANT

tant - Over- COUNTANT
head

2.3 Master Data, Organizational Data, and Other Data

The organizational structure and master data of your company is created in your system during implementation. The organizational structure reflects the
structure of your company. The master data represents materials, vendors, for example, depending on the operational focus of your company.

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Use your own master data to go through the test procedure. You can also use the following sample data:

Data Sample Value Details Comments

Equipment 210100091 Cooling Water Circulation Pump

Equipment 210100093 Cooling Water Circulation Pump

Spare Parts SP001 Bearing Spare parts

Spare Parts SP002 Coupling Spare parts

Spare Parts SP003 Shaft Spare parts

Spare Parts SP004 Gaskets 1mm Spare parts

Spare Parts SP005 Mechanical Seal Spare parts

Spare Parts SP006 Spur gear IS651 Spare parts

Non-stock Material NL001 Screw

Service Material SM0001 Service Material 01

Plant 1010 Plant 1 DE

Storage Location 101B Std. storage 2

Supplier 10300001 Domestic 10 Supplier 1

For more information on creating master data objects, see the following Master Data Scripts (MDS):
Table 1: Master Data Script Reference
Master Data ID Description

5LM Create Functional Location

5MF Create Equipment

5MH Create Maintenance Work Center

5MI Measuring Point

2J7 Spare Parts

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Bill of Material Structure

This overview shows the bill of material structure and the usage of each component if you have activated all optional enhancements.

Material Level Material Type Unit Characteristics Optional Enhancements

210100091 0 Equipment PC Cooling Water Circulation Pump

SP001 1 ERSA PC Bearing

SP002 1 ERSA PC Coupling

SP003 1 ERSA PC Shaft

SP004 1 ERSA PC Gaskets 1mm

SP005 1 ERSA PC Mechanical Seal

SP006 1 ERSA PC Spur Gear IS651

2.4 Business Conditions

Before this scope item can be tested, the following business conditions must be met.

Scope Item Business Condition

BNZ - Create New Open MM Posting Pe- You have completed the step described in the Create New Open MM Posting Period (BNZ) master data script. The posting period is up
riod to date.
To run through this scope item, the materials must be available in stock.

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3 Preliminary Steps

3.1 Initializing Material Stock

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

In a real business case, the materials are usually purchased from external suppliers. In this case, the process is covered by the standard purchasing or sub-
contracting processes. This process step shows you how to post initial stock directly to the storage locations.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 2:
Test Test Instruction Expected Result Pass/Fail/Com-
Step Step ments
# Name

1 Log On Log on to the SAP Fiori launchpad as an Inventory Manager. The SAP Fiori launchpad is displayed.

2 Access Open Manage Stock (F1062). The Manage Stock screen is displayed.
the App

3 Input Make the following entries and choose Enter: You have entered the details.
Material ● Material: < material number>. Select one of the Spare Parts Material

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Test Test Instruction Expected Result Pass/Fail/Com-
Step Step ments
# Name

mentioned in the previous section Master Data, Organizational Data,

and Other Data.
● Plant: 1010

4 Select Select the icon beside the stock that you want to add initial stock, for ex- A dialog box opens. The storage location, stock type and the cur-
Stock ample: rent quantity are displayed according to your entries in the pre-
● Storage Location: 101B vious steps.

● Unrestricted-Use Stock

5 Add Ini- Make the following entries and choose Post: The material document is created and the stock has been added.
tial Entry ● Document Date: <today>

● Posting Date: <today>

● Stock Change: initial entry
● Quantity: <quantity number>

3.2 Configure Flexible Workflow for Maintenance Orders

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

In this procedure, you can configure and activate flexible workflow for maintenance orders.

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Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 3:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log onto Fiori Launchpad Log on to the SAP Fiori launchpad as Configuration Expert - Business Process Configuration The SAP Fiori launchpad
is displayed.

2 Access the App Open Manage Workflows for Maintenance Orders - Asset Management (F4989) app. The Manage Workflows
screen is displayed.

3 Check Automatic Approval In Workflows list, choose Automatic Approval of Maintenance Order, Make sure workflow Auto- The workflow item is ac-
of Maintenance Order matic Approval of Maintenance Order is in active status. If not, select it and choose Activate. tivated.

4 Manage Workflow You can also create custom workflow. When a workflow is triggered, it determines the agents
who can approve the maintenance order.
Below is a custom workflow created for reference
Choose Create and make following entries:
Workflow Name: <Enter Text>
Go to the START CONDITIONS area and choose Maintenance Order Type is <Enter Order Type>

5 Create Step Sequence Go to the STEPS area, and choose Create, then make the following entries on the next screen:
Go to the RECIPIENTS area:
● Assignment By: User
● User: <Enter User ID>
● Step to be completed by: One of the recipients.
● Step Conditions:
Go to the Step Conditions area and choose Main Work Center of the order is <Enter Work cen-
ter>
Choose Create.

6 Save Workflow Choose Save. Workflow is created.

7 Activate Workflow Go back to the workflow list. The workflow is acti-

Select the required workflow and choose Activate. vated.

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3.3 Create Planning Bucket

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

With this app, you can create maintenance planning buckets that aid you in effectively managing your maintenance backlog. By defining maintenance plan-
ning buckets, you can divide the maintenance effort into manageable groups based on their scope. The scope of a planning bucket includes time, but also
other important attributes of the maintenance jobs such as the planner group.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 4:
Test Step # Test Step Name Instruction Expected Result Pass/Fail/Comments

1 Log On Log on to the SAP Fiori launchpad as Maintenance Planner. The SAP Fiori launchpad is displayed.

2 Access the App Open Manage Maintenance Planning Buckets (F3888) The app opens.

3 Create New Planning Bucket Choose the Create button. Enter the following information: Planning bucket is saved.
Header:
● Label: <PUMP_1010>
● Description: <Planning Bucket for PUMP Unit>
General Data:
● Type: Operational Maintenance
● Planning Plant: 1010

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Test Step # Test Step Name Instruction Expected Result Pass/Fail/Comments

Time Period:
● Start Date and Time: Todays date/Time
● Duration: 7 Days
● Recurrence: Weekly
● Recurs Every: 1 WK
● Number of Buckets in Advance: 5
Scope:
● Planner Group: <Entry of your Choice >
● Plant Section: <Entry of your Choice >
● Maintenance Plant: 1010
● Main Work Center: <Entry of your Choice >
● Technical Object: 210100091
Choose Create.

3.4 Maintain Cost Rates

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

In this activity, you can maintain, check, and update the actual cost rates.

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Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 5:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as Cost Accountant - The SAP Fiori launchpad is displayed.
Overhead.

2 Access the App Open Manage Cost Rates - Plan (F3162) The app opens.

3 Check Actual Cost Set the following filters and choose Go. The actual cost rates for given cost centre, activity type and period are
Rates ● Valid On: Today checked for valid values.

● Cost Center: 10101701

● Activity Type: 11 Note You can skip the next step if there is a valid cost rate for given
● Currency: For example, EUR cost center, activity type, and period.

Check if there is a valid cost rate for given cost center,

activity type, and period.

4 Maintain Actual Choose Add and enter the following Cost rates are created.
Cost Rates ● Cost Center: 10101701
● Activity Type: 11
● From Fiscal Year: Current Year
● From Period: Current Period
● Fixed Rate: 100
● Currency: For example, EUR
● Per:1
● Activity Unit: H
● Choose Save.

3.5 Create Purchasing Information Record

Test Administration

Customer project: Fill in the project-specific parts.

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Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

The purpose of this activity is to create the information records for materials, for example, NL001 and choose a valid supplier (for example, 10300001).
This step becomes obsolete if the necessary information records are already present.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 6:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as a Purchaser. The SAP Fiori launchpad is displayed.

2 Access the App Open the Manage Purchasing Info Records (F1982) app. The Manage Purchasing Info Records screen
is displayed.

3 Open New Purchasing Info Choose Create. The Purchasing Info Record screen displays.
Record

4 Enter Header Data Go to header area and enter the following: Header data is added.
● Purchasing Info Record Category:: Standard
● Purchasing Organization: 1010
● Supplier: 10300001
● Material: NL001
● Plant: 1010
● Purchasing Group : 001

5 Enter General Information Enter the following: General information is added.

● Available From: Today
● Available To: 12/31/9999

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Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

6 Enter Purchasing Data Enter the following: Purchasing data is added.

● Incoterm: EXW
● Incoterm Location 1: Vendor

7 Enter Delivery and Quantity Enter the following details: Delivery and quantity data is added.
Data ● Delivery Time in Days: <XX Days>, for example, 1
● Under Delivery Tolerance in %: 10.0
● Over Delivery Tolerance in %: 10.0
● Tax Code: <Tax Code>, for example, I0.
● Order Unit: PC
● Standard Order Quantity <Standard Order Quantity>, for ex-
ample, 10

8 Enter Condition Data Go to the Conditions area. Choose the Create icon. Enter the following: Condition data is added.
● Valid From: <Valid from Date>
● Amount: <Amount>, for example, 1
● Currency: <Currency>, for example, EUR
● Pricing Unit: <Pricing Unit>, for example, 1
● Valid To: <Valid to Date>
Choose Apply.

9 Enter Reference Data (Op- You can enter reference data. Reference data is added.
tional)

10 Create Purchasing Informa- Choose Create. A purchasing information record is created.

tion Record

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4 Overview Table

This scope item consists of several process steps provided in the table below.
Table 7: Reactive Maintenance
Process Step Business Role Transaction/App Expected Results

Create Maintenance Request Employee Create Maintenance Request (F1511A) Maintenance request is created.

Review Maintenance Requests Employee My Maintenance Requests (F4513) Maintenance request is reviewed.

Screen Maintenance Requests Maintenance Supervisor Screen Maintenance Requests (F4072) Maintenance request is approved.

Create and Plan Maintenance Order Maintenance Planner Manage Maintenance Notifications and Or- Maintenance order is created and resources are
ders (F4604) planned.

Submit Maintenance Order for Approal Maintenance Planner Manage Maintenance Notifications and Or- Maintenance order is submitted for approval.
ders (F4604)

Approve Maintenance Order (Optional) As per agent determined in My Inbox (F0862) Maintenance order is approved
the workflow.

Review and Release Maintenance Order Maintenance Planner Manage Maintenance Notifications and Or- Maintenance order is released.
ders (F4604)

Convert Purchase Requisitions to Pur- Purchaser Process Purchase Requisitions (V2) Purchase requisitions are converted to purchase orders.
chase Orders (F1048A)

Goods Receipt for Purchase Order Warehouse Clerk Post Goods Receipt for Purchasing Docu- Goods receipt is posted.
ment (F0843)

Post Goods Issue Warehouse Clerk Post Goods Movement (MIGO) Goods Issue is posted.

Maintenance Backlog Overview Maintenance Planner Maintenance Backlog Overview (F5105) Maintenance backlog is reviewed

Submit Order for Scheduling Maintenance Planner Find Maintenance Order (F2175) Maintenance orders are ready to be scheduled.

Add Safety Instructions (Optional) Maintenance Planner Change Maintenance Order Safety instructions are added.
(EAMS_WDA_ORDNTF_OIF)

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Process Step Business Role Transaction/App Expected Results

Schedule Maintenance Order and Sub- Maintenance Planner Find Maintenance Order (F2175) Maintenance orders are scheduled.
mit for Execution

Manage Output Maintenance Supervisor Find Maintenance Orders (F2175) The documents are printed.
Manage Work Packs (F6065)

Execute Maintenance Order Maintenance Technician Perform Maintenance Jobs (F5104A) Time confirmation is posted for pre and main mainte-
nance order operations.

Complete Main Work Maintenance Supervisor Find Maintenance Order (F2175) Pre and main work are completed.

Maintain Service Entry Sheet Purchaser Manage Service Entry Sheets - Lean Ser- The service entry sheet is created.
vices (F2027)

Execute Post Work Operations Maintenance Technician Perform Maintenance Jobs (F5104A) Post work operations are completed.

Review Failure Data Maintenance Supervisor Find Maintenance Orders and Operations Failure data is reviewed.
(F2173)

Review Maintenance Cost Maintenance Planner Maintenance Order Costs (F4603) Maintenance cost is reviewed.

Technically Complete Maintenance Or- Maintenance Planner Find Maintenance Order (F2175) Maintenance order is technically completed.
der

Create Supplier Invoice with PO/GR Re- Accounts Payable Accountant Create Supplier Invoice - Advanced (MIRO) Supplier invoice is posted.
lation

Table 8: Emergency Work

Create Maintenance Request [page ] 18 Maintenance Planner Create Maintenance Request (F1511A) Maintenance request is created.

Table 9: Minor Work

Create Maintenance Request [page ] 60 Maintenance Planner Create Maintenance Request (F1511A) Maintenance request is created.

Record Malfunction Details [page ] 62 Maintenance Technician My Maintenance Requests (F4513) Malfunction details are recorded.

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5 Test Procedures

This section describes test procedures for each process step that belongs to this scope item.

5.1 Reactive Maintenance

5.1.1 Create Maintenance Request

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This is the Initiation phase of the maintenance process where an employee can create a maintenance request.

Procedure

This section describes test procedures for each process step that belongs to this scope item.

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 Table 10:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step ments
#

1 Log On Log on to the SAP Fiori launchpad as an Employee. The SAP Fiori launchpad is displayed.

2 Access the App Open Create Maintenance Request (F1511A). The Create Maintenance Request screen is dis-
played.

3 Enter Details Enter the following details: The details are entered.
● Technical Object: 210100091
You can search for an object in the search help by entering some keywords such
as 'water pump' and choose Go.
From the results, select the equipment with number 210100091 and description
Cooling Water Circulation Pump.
● Current Location: Platform
● Failure Mode Group: PM General
● Failure Mode: Vibration
● Detection Method: Inspection
● Effect: Production restricted. Effect can be selected from the list available.
● Malfunction Start Date Time:Enter the date and the time
● Long Text: Answer the predefined questions.
● Description: Detailed information regarding the maintenance request can be up-
dated here.

4 Assess Priority Assess Priority: Select relevant consequence and likelihood for each consequence Priority is automatically calculated and popu-
category and choose Assess button. Review the details and choose Apply. lated on the screen.
Ensure that the following prerequisites are met:
● Ensure that the technical object is populated.
● Technical object master data has the maintenance plant populated in the Loca-
tion Data tab.

5 Add In the Attachments area, choose Upload. Select the files you want to upload. You The files and the links are added to the mainte-
Attachment/URL can also choose Add a Link to provide link to relevant information for the mainte- nance request.
(Optional) nance request.

6 Save Choose Submit. The maintenance request is submitted and is

available in My Maintenance Requests (F4513)
app.

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5.1.2 Review Maintenance Requests

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

Employee can check their existing maintenance requests in this application with various filter options as explained below.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 11:
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

1 Log On Log on to the SAP Fiori launchpad as Employee. The SAP Fiori launchpad displays.

2 Access the App Open My Maintenance Requests (F4513) The app opens.

3 Search for Maintenance You can switch between the list of maintenance requests based on the statuses displayed System retrieves a list of mainte-
Request Based on the on the screen such as: Draft , Submitted, Action Required (returned due to insufficient infor- nance requests based on the se-
Status mation), Accepted , Rejected, and Completed. lected status.
To create new maintenance requests, choose Create button.

4 Review Maintenance Choose the maintenance request created in the previous step to view details and review The maintenance request is re-
Request progress. viewed.

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5.1.3 Screen Maintenance Requests

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This is the Screening phase of the maintenance process where the supervisor reviews all the open maintenance requests. Change responsibility of the re-
quests (if required) and take appropriate decision to proceed with the request or reject the request.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 12:
Test Test Step Instruction Pass/Fail/
Step Name Comments
#

1 Log On Log on to the SAP Fiori launchpad as Maintenance Supervisor. The SAP Fiori launch-
pad is displayed.

2 Access the Open Screen Maintenance Requests (F4072) The app opens.
App

3 Get List of By default, the app displays a list of maintenance requests that are open. List of maintenance
Maintenance Enter the following: requests is displayed
Requests based on the filter
● Notification Type: Reactive Work
criteria.
● Choose Go
You can switch between the list of maintenance requests in Action Required, Accepted, Rejected, and Completed

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Test Test Step Instruction Pass/Fail/
Step Name Comments
#

status.

4 Change Re- Select one or more open maintenance requests by selecting the checkbox. Choose Change Responsibility button. Responsibility details
sponsibility On the Change Responsibility screen, the main work center, planner group, planning plant, and person responsible for the maintenance
(Optional) can be changed. requests are
changed.

5 Review and Choose a maintenance request which needs to be reviewed. Maintenance Request is opened and details can be Maintenance request
Modify the seen. is reviewed and up-
Maintenance Choose Edit to update the information related to malfunction, responsibility, and other details. Further while re- dated.
Request viewing the request, the supervisor can also reassess the risk and redetermine the priority of the maintenance re-
quest and if required, can manually change the final due date.

6 Accept Main- From the top right side, you can choose Accept, Reject, or Action Required. The maintenance re-
tenance Re- Accept the maintenance request if all the details are correct in the request. quest is accepted.
quest

Note If you choose Action Required, the maintenance request is sent back and will be available in Action Re-
quired tab of My Maintenance Requests app where the initiator can provide required information and resend it
for screening. If you reject a maintenance request, the request will not be processed further and can be seen in
the Rejected tab of My Maintenance Requests app. The reason code needs to be selected if maintenance request
is rejected or sent back seeking additional information.

5.1.4 Create and Plan Maintenance Order

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

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Purpose

After the maintenance request is accepted, we are in the Planning phase of the maintenance process. The accepted maintenance request is called as mainte-
nance notification. This process step shows how to convert a maintenance notification into a maintenance order and provides details to plan the resources for
the order.
Order processing helps you to plan maintenance tasks in greater detail. You decide the tasks to be performed and what components (materials) are needed,
and so on.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 13:
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

1 Log On Log on to the SAP Fiori launchpad as Maintenance Planner. The SAP Fiori launchpad is displayed.

2 Access the App Open the Manage Maintenance Notifications and Orders (F4604) app. The app opens with details.

3 Get List of Maintenance Enter the following: Based on the filter criteria, a list of accepted noti-
Notifications ● Execution Object Type: Maintenance Notification fications is displayed.

● Notification Type: Reactive Work (Y1)

● Choose Go

4 Create or Assign Mainte- To create or assign an order, follow these steps: The maintenance order is created and is assigned
nance Order 1. Select one or more maintenance notifications for which maintenance to the maintenance notification.
order needs to be created. The order number is shown in Associated with un-
2. Choose Create Order button on the top of the screen. der Execution Object Type section of the list view.

3. Select the Maintenance Order Type: Reactive Maintenance (YA01)

4. Choose Create.
Alternatively, it is possible to assign existing maintenance order to a
maintenance notification using the Assign Order button.

5 Plan Maintenance Order In the Execution Object Type column, choose the maintenance order Change Maintenance order screen is opened.
number to access the quick view and navigate to the Change Mainte-
nance Order app.
To plan maintenance order, add details such as material, services, and
labor in Change Maintenance Order app as described in steps below.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 23
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

6 Define the Operations Go to the Operation Data tab. This selection brings you to the operation Operations are added with Pre, Main and Post
overview. Make the following entries in the Operations table. stages along with other details.
● Operation : (example, 0010)
● Description: <Entry of your choice>
● Work: <Entry of your choice>
● Number of Capacities: <2>
● Stage: <Select Stage as required>
The system calculates the duration of the operation based on the time
you entered in the Work field and on number of resources maintained in
the Number of Capacities field.
Add required number of operations based on Pre, Main and Post stage.

7 Add Stock and Non Stock Select the checkbox for operation (example, 0010) and choose Materi- Stock and non-stock material are added to the
Material als tab at the bottom of the screen. Select the variant as Standard. maintenance order.
For a stock material, follow these steps:
1. Choose Select from Structure List.
2. On the Select Material Component screen, select the stock item of
item category L (for example, SP001).
3. Choose OK.
For a non-stock material, enter the following:
● Material: NL001
● Item Category: Non-stock Item N
● Quantity: <1>
● Plant: 1010
● Purchasing Org: 1010
● Price: Entry of your choice
● Supplier: 10300001
● G/L Account: 61002000

Note To duplicate a material line in the list with all item data, choose
Copy Material. You can then change specific fields in the copied line.

8 Add Services Select the checkbox for operation (example, 0010) and choose Services Services are added to maintenance order.
tab at the bottom of the screen.
For a service without service material, enter the following:

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 24
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

● Description: <Description of service>

● Quantity: <1>
● Unit:<H>
● Plant: 1010
● Price: Entry of your choice
● Purchasing Org: 1010
● Purchasing Group: 001
● Supplier: 10300001
● G/L Account: 65008000
● Material Group: YBMM01

Note You can choose Settings button to add or remove fields in

the screen.

For service with service material, enter the following:

● Product: SM0001
● Quantity: <1>
● Supplier: 10300001
Press Enter. The system will fill up other fields from Service Product
Master.

9 Add Enhanced Limit Ser- Select the checkbox for operation (example, 0010) and choose Services The quantity is set to 1. The unit is set to AU (Ac-
vices tab at the bottom of the screen. tivity Unit) or to the unit of the material master
For a service without service material, enter the following: record.

● Description: <Description of service> The value from the Expected Value field should be
Note Enhanced limit copied to the Price field.
services are not avail- ● Item Categoy: E- Enhanced limit
able for Brazil. ● Expected Value: <Entry of your choice>
● Overall Limit: <Entry of your choice>

Note The expected value must not be larger than the overall
limit.

● Plant: 1010
● Purchasing Org: 1010
● Purchasing Group: 001

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 25
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

● Supplier: 10300001
● G/L Account: 65008000
● Material Group: YBMM01
You can choose Settings button to add or remove fields in the screen.

Note You can select a service material for a service, if required.

10 Cost Review Go to the Costs tab. Planned and estimated costs are reviewed and
On the top of the screen, select Additional Functions > Determine Costs updated.
The planned cost is displayed as per the cost category.
The estimated costs can be updated against each cost category.

11 Check Entries Choose Check Entries in the upper left corner of the screen. Entries have been checked.

12 Save Order Choose Save The maintenance order is saved and is in Planning
phase.
The selected stock material is reserved automati-
cally.

Note To verify this, log on to the SAP Fiori

launchpad as a Warehouse Clerk.
Open Display Stock Overview (MMBE)
Enter the stock material, plant, and storage lo-
cation and choose Execute.
Select storage location line under Stock Over-
view and choose Reservations (Menu -> Envi-
ronment -> Reservations)

5.1.5 Submit Maintenance Order for Approval

Test Administration

Customer project: Fill in the project-specific parts.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 26
Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This is the Approval phase of the maintenance process, where the maintenance planner submits the order for approval.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 14:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance The SAP Fiori launchpad is displayed.
Planner.

2 Access the App Open the Manage Maintenance Notifications and Or- The app opens.
ders (F4604) app.

3 Get list of Mainte- Enter the following: A list of maintenance orders is displayed based on the filter criteria.
nance Orders ● Execution Object Type: Maintenance Order
● Order Type: Reactive Maintenance
● Choose Go.

4 Submit Order for Ap- Select one or more maintenance orders which are The maintenance order is submitted for approval.
proval ready for approval. The order goes for approval as per the workflow that you have main-
On the top right side of the screen, choose Submit tained.
for Approval button.
Note If custom workflows have not been maintained, the order gets
approved automatically.

Maintenance order is in Approval phase.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 27
5.1.6 Approve Maintenance Order (Optional)

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to approve maintenance orders from My Inbox (F0862) app.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 15:
Test Test Instruction Expected Result Pass/Fail/
Step Step Comments
# Name

1 Log On Log on to the SAP Fiori launchpad as Maintenance Supervisor. The SAP Fiori launchpad is displayed.

2 Access Open My Inbox (F0862) app. A list of orders that are ready for approval
the App is displayed.

3 Approve On the My Inbox screen, select the workflow request for maintenance order. You can review infor- The maintenance order is approved and
mation page which gives details of maintenance order like general data, responsibilities, account the order will be removed from the list in
assignment, cost, dates and so on. My Inbox.
Update comment in Comments section.
Approve the maintenance order and add decision note if required.

Note If a maintenance order is rejected, it can be processed further and sent for approval again.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 28
5.1.7 Review and Release Maintenance Order

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

In this process step, a maintenance planner reviews and releases the maintenance order.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 16:
Test Test Step Instruction Expected Result Pass/Fail/
Step Name Comments
#

1 Log On Log on to the SAP Fiori launchpad as Maintenance Planner. The SAP Fiori launchpad is
displayed.

2 Access the Open Manage Maintenance Notifications and Orders (F4604) app. The app opens.
App

3 Review Main- Enter the following: Maintenance order is dis-

tenance Or- ● Execution Object: Maintenance Order Number which was approved in the previous step played in the list view and
der is reviewed.
Choose Go.

4 Release Main- Select the order by selecting the checkbox. Choose Change Order Status and select Release. Maintenance order is re-
tenance Or- Plan costs at the time of releasing the order will be taken as baseline cost and will be displayed in detailed leased for preparation.
der cost analysis section of cost tab. Even if there is a change in plan cost later the ,baseline cost will remain

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 29
Test Test Step Instruction Expected Result Pass/Fail/
Step Name Comments
#

the same and this will help to understand the deviation from plan costs.

5 Review Pur- When the maintenance order is released, purchase requisition is created for the non-stock material and ser- The purchase requisitions
chase Requi- vices. are reviewed.
sitions Select the maintenance order. On the Maintenance Order screen that appears, go to the Operations tab.
Select the row for operation (example, 0010).
On the Maintenance Order Operation screen, go to the Material tab.
Note the purchase requisition number for the non-stock material and services from the Purchase Requisition
column.

5.1.8 Convert Purchase Requisitions to Purchase Orders

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to assign purchase requisitions to a source of supply and to convert assigned source purchase requisitions to purchase or-
ders.

Procedure

This section describes test procedures for each process step that belongs to this scope item.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 30
 Table 17:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as Purchaser. The SAP Fiori launchpad is displayed.

2 Access the App Open the Process Purchase Requisitions (V2) (F1048A) app. The Process Purchase Requisitions (V2)
screen is displayed

3 Search for Purchase Enter the following: A list of purchase requisitions is dis-
Requisition ● Plant: 1010 played.

● Purchasing Group: 001

● Purchasing Organization: 1010
● Choose Go

4 Create the Purchase Follow these steps: The purchase order is created.
Orders 1. Select the purchase requisition.
2. Choose Create Purchase Order.
3. On New Purchase Order screen that opens, choose Purchase Order Type as
the standard purchase order (NB).
4. Choose Order.
The created purchase order is displayed in the Display Purchase Order - Ad-
vanced (MMPURPAMEPO) app

5.1.9 Goods Receipt for Purchase Order

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 31
Purpose

This process step shows you how to post the goods receipt for the purchase order.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 18:
Test Step Test Step Name Instruction Expected Result Pass/Fail/Com-
# ments

1 Log On Log on to the SAP Fiori launchpad as Warehouse Clerk. The SAP Fiori launchpad is displayed.

2 Access the App Open Post Goods Movement (MIGO) app. The Post Goods Movement screen is dis-
played.

3 Post Goods Re- Enter the following: The material document is posted.
ceipt ● First top-left frame: Goods Receipt
● Second top-left frame: Purchase Order
● Order: <Enter the Purchase order number from the previous step>
● GR goods receipt: 101
Choose Execute.
Following details are available:
● Document Date: default date
● Posting Date: Default
Follow these steps:
1. Go to Quantity tab and enter the quantity. For example :1
2. Select the checkbox for Item OK
3. Choose Post.

5.1.10 Post Goods Issue

Test Administration

Customer project: Fill in the project-specific parts.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 32
Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to post the goods issue from storage location.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 19:
Test Step # Test Step Name Instruction Expected Result Pass/Fail/Comments

1 Log On Log on to the SAP Fiori launchpad as Warehouse Clerk. The SAP Fiori launchpad is displayed.

2 Access the App Open Post Goods Movement (MIGO) app. The Post Goods Movement screen is displayed.

3 Post Goods Issue Enter the following: The material document is posted.
● First top-left frame: Goods Issue
● Second top-left frame: Order
● Order: <Enter the maintenance order number>
● GI for order: 261
Choose Execute.
Following details are available:
● Document Date: default date
● Posting Date: Default
Follow these steps:
1. Go to Quantity tab and enter the quantity. For example, 1
2. Select the checkbox for Item OK
3. Choose Post.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 33
5.1.11 Maintenance Backlog Overview

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

The maintenance order is in Preparation phase. Maintenance Planner can use the Maintenance Backlog Overview (F5105) app to analyze the maintenance
orders in various phases.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 20:
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

1 Log On Log on to the SAP Fiori launchpad as Maintenance Planner. The SAP Fiori launchpad is displayed.

2 Access the App Open the Maintenance Backlog Overview (F5105) app. The app opens.

3 Open Maintenance Order Use the filter on the top to get the list of orders based on plan- The Maintenance Backlog card, External Procurement
via Maintenance Backlog ning bucket template card, Rework Orders and Quick Link card are displayed.
Card ● Planning Bucket Template: PUMP_1010
● Past Buckets: 1
● Future Buckets: 5

4 Manage Maintenance Back- Select the criteria from the dropdown list for the maintenance Based on the selected criteria, the maintenance backlog

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 34
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

log Card backlog card. card displays the summary of orders that are associated
● By Phase with a specific maintenance planning bucket.

● By Maintenance Activity Type

● By Order and Notification Type
● By Priority

5 Review Maintenance Or- Select any colour segment on the bar chart to review the details Based on the selected colour segment, the respective ap-
ders and Maintenance Noti- of a maintenance notification or a maintenance order. plication opens with details of the maintenance notifica-
fications tion or the maintenance order. You can review the details.

6 Manage Maintenance Back- Select By Phase in the maintenance backlog card and choose the The Manage Maintenance Backlog screen displays a list of
log Card (By Phase) bar that indicates preparation. maintenance orders in the Orders in Preparation tab. You
can view the status of the maintenance orders for sched-
ule compliance, availability, and readiness.

6.1 Manage Maintenance Back- Select Stock Components, Non-Stock Components Services and The maintenance order details have been reviewed.
log Card (By Phase) Resources tabs to review the corresponding details.

6.2 Manage Maintenance Back- To keep the committed quantity and to fulfill the shortage quan- The system assigns the available stock material to the
log Card (By Phase) - Keep tity, follow these steps: maintenance order if there is a shortage.
Committed Quantities- Ac- 1. Go to the Stock Components tab.
tivate (Optional)
2. Go to the Orders In Preparation tab.
3. Select the stock components by selecting the checkbox.
4. Choose Keep Committed Quantities > Activate .

Note You can schedule the job through the Schedule Material
Availability Check Report to perform an ATP check for stock
components.

6.3 Manage Maintenance Back- To change the scheduling of the maintenance orders, follow The result may be one of the following depending on the
log Card (By Phase) – these steps: selected option:
Schedule Order (Optional) 1. Go to the Orders tab. ● The basic start date or the end date is changed
2. Go to the Orders In Preparation tab. ● The order is moved to the next or the previous bucket
3. Select an order by selecting the checkbox. ● The order is assigned or unassigned to the mainte-
4. Choose Change Scheduling and select any one of the options: nance event.

• You can assign the order to the next or the previous The maintenance order moves into the scheduling phase.
bucket

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 35
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

• You can change the basic start date or the end date
• You can assign or unassign the order to a maintenance
event.
To submit the order for scheduling, choose Submit for Schedul-
ing.

Note Order can also be submitted for scheduling through Find

Maintenance Order (F2175) app and is detailed out in the
process step Submit Order for Scheduling [page ] 38.

7 Manage External Procure- Click on the bar chart to review the purchase requisition or the The purchase requisition or the purchase order is dis-
ment Card purchase order for the corresponding milestone. played.

8 Monitoring Procurement As a maintenance planner, you can monitor the availability sta- ● A green symbol indicates that the milestones are com-
Activities tus of non-stock components and services (external operations plete.
and lean services) in the Manage Maintenance Backlog (F4073) ● A yellow symbol indicates that the milestone is pend-
app. ing completion and the warning period has started.
For this purpose, the system tracks several milestones in the ● A red symbol indicates that the milestone is pending
procurement process. They mark the completion of the following completion and its due date has been reached or
important procurement activities: passed.
● A grey symbol indicates that the milestone is not yet
pending completion.
Procurement Activity Procurement Milestone

Create Purchase Requisition Purchase Requisition Cre-

ated

Release Purchase Requisition Purchase Requisition Re-

leased

Send Purchase Order to Vendor Purchase Order Sent to

Vendor

Receive Purchase Order Confir- Order Confirmed by Vendor

mation

Receive Shipment Confirmation Order Shipped

Receive Shipment Order Received in Full

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 36
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

Note For non-stock components, all the six milestones are ap-
plicable. For lean services or external operations, only the
first four milestones are applicable.

9 Procurement Milestone: When a maintenance order with non-stock material or service is The procurement milestone Purchase Requisition Created
Purchase Requisition Cre- released and saved, a purchase requisition gets created and re- is green in color.
ated leased. For more information, see Review and Release Mainte-
nance Order [page ] 29.

10 Procurement Milestone: When a maintenance order with non-stock material or service is Procurement Milestone: Purchase Requisition Released is
Purchase Requisition Re- released and saved, a purchase requisition gets created and re- green in color.
leased leased. For more information, see Review and Release Mainte-
nance Order [page ] 29.

11 Procurement Milestone: If output management is enabled and print or email is taken, Procurement Milestone: Purchase Order Sent toVendor is
Purchase Order Sent to then milestone will turn green. green in color.
Vendor

12 Procurement Milestone: Or- The order confirmed by the vendor milestone turns green when Procurement Milestone: Order Confirmed by Vendor is
der Confirmed by Vendor one or more order acknowledgments for the entire requirement green in color.
quantity have been entered in the purchase order. Follow these
steps:
1. Open the Change Purchase Order - Advanced (ME22N) appli-
cation after logging in as Purchaser
2. Choose Other Purchase Order button and enter the PO num-
ber.
3. Choose Item Detail option and go to the Confirmations tab.
4. Choose Confirmation Control.
5. Select the Acknowl. Reqd checkbox.
6. Press Enter
7. Enter the following:
• Confirmation control: AB (Order Acknowledgement)
• Delivery Date:
• Quantity: <Enter the PO quantity>
• Press Enter
8. Choose Save

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 37
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

13 Procurement Milestone: Or- The order shipped milestone turns green when: Procurement Milestone: Order Shipped is green in color.
der Shipped ● Option 1: The Delivery Completed checkbox is selected in the
purchase order.
● Option 2: One or more shipping notifications for the entire re-
quirement quantity have been entered in the purchase order.
Follow these steps:
1. Open the Change Purchase Order - Advanced (ME22N) appli-
cation after logging in as Purchaser
2. Choose Other Purchase Order button and enter the PO num-
ber.
3. Choose Item Detail option and go to the Confirmations tab.
4. Choose Confirmation Control.
5. Select the Acknowl. Reqd checkbox.
6. Press Enter
7. Enter the following:
• Confirmation control: LA (Inbound Delivery)
• Delivery Date:
• Quantity: <Enter the PO quantity> .
• Press Enter
8. Choose Save

14 Procurement Milestone: Or- Order received in full milestone turns green when the goods re- Procurement Milestone: Order Received in Full is green in
der Received in Full ceipts have been posted for the entire requirement quantity. color.
You can find the detailed steps in the following sections:
● For non-stock components, see Goods Receipt for Purchase
Order [page ] 31.
● For services, see Maintain Service Entry Sheet [page ] 48.

5.1.12 Submit Order for Scheduling

Test Administration

Customer project: Fill in the project-specific parts.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 38
Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

Once Preparation is done and backlog is reviewed, the order can be set for Ready to Schedule to start Scheduling phase.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 21:
Test Step Test Step Name Instruction Expected Result Pass/Fail/Com-
# ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance The SAP Fiori launchpad is displayed.
Planner .

2 Access the App Open the Find Maintenance Orders (F2175) app. A list of orders is displayed.

3 Get List of Maintenance Or- Enter the following: A list of maintenance orders is displayed based on the filter
ders ● Technical object: 210100091 criteria.

● Choose Go

4 Set Order to Ready to Select the order by selecting the checkbox. The maintenance order is in Scheduling phase.
Schedule Choose Change Status > Ready to Schedule

5.1.13 Add Safety Instructions (Optional)

Test Administration

Customer project: Fill in the project-specific parts.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 39
Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

Note To keep workers safe at their workplace while operating a dangerous equipment, it's necessary to supply them with safety instructions. This test
procedure shows how to include safety instructions in a maintenance order.

Note You need to activate the scope item 54A (Health and Safety Management) . If you have activated the scope item 54A, the configuration expert
can enable the integration with the Activate Integration with Environment, Health, and Safety activity. For more information, see Configuration Envi-
ronment of SAP S/4HANA Cloud..

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 22:
Test Test Step Instruction Expected Result Pass/Fail/Com-
Step # Name ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance Planner . The SAP Fiori launchpad is displayed.

2 Access the App Open the Change Maintenance Order (EAMS_WDA_ORDNTF_OIF) app. The app opens.

3 Enter Order Enter the order number and choose Continue Change Maintenance Order screen is
Number displayed.

4 Add Safety In- Follow these steps: Safety Instructions are included in
structions 1. Go to the Documents tab. You can see an overview of the documents. the maintenance order.

2. Choose the Add Safety Instructions button under Document Assignments.

3. Enter the required parameters and choose Go to get the list of safety instructions.
4. Select the required safety instructions checkbox and choose OK.
5. You can also choose Show/Hide Documents of Dependent Objects to get list of documents
assigned to a technical object.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 40
Test Test Step Instruction Expected Result Pass/Fail/Com-
Step # Name ments

6. Select the required safety instructions checkbox and choose Assign Document to Order
under Maintain Document Assignments dropdown list.
You can also choose to assign a document to an operation or suboperation or assign a
document to a material or a service.
7. Choose Save.

5.1.14 Schedule Maintenance Order and Submit for Execution

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

In this step, the Maintenance Planner can dispatch the maintenance orders for execution.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 23:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance Planner. The SAP Fiori launchpad is displayed.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 41
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

2 Access the App Open Find Maintenance Orders (F2175) app. The app opens.

3 Review List of Main- Enter the following: A list of maintenance orders is displayed based
tenance Order ● Technical object: 210100091 on the filter criteria.

● Choose Go You can review and check if the order is in

Scheduling phase.

4 Set Orders to Ready Select the order by selecting the checkbox. The order operations are dispatched and the
for Execution Choose the Dispatch Operations button. maintenance order is in Execution phase.

Note If the scope item 43R (Resource Scheduling) is activated, the corre-
sponding applications can be used for dispatching the operations.

5.1.15 Manage Output

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

The maintenance planner can search and apply filters to identify maintenance orders or order operations and create work pack. A work pack consists of a list
of job packs. The job packs consists of the corresponding maintenance order operations (jobs). You can create one output request for multiple job packs.
With the Manage Work Packs (F6065) app, you can find existing work packs, select work packs, job packs, and include items in them. You can send them for
output immediately or schedule them to be eligible for the mass output.
Work packs allow you to include multiple output types and leverage support for print and email channels for the output.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 42
Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 24:
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

1 Log On Log on to the SAP Fiori launchpad as Maintenance Supervisor. The SAP Fiori launchpad is displayed.

2 Access the App Open the Find Maintenance Orders (F2175) app. The app opens.

3 Review List of Enter the following: A list of maintenance orders is displayed based on the fil-
Maintenance Or- ● Technical Object: 210100091 ter criteria.
ders
● Choose Go.

4 Create Work Pack Select the Order checkbox and choose Create Work Pack. A message informs you that the work pack creation has
A popup window appears. Enter the following: been scheduled and you can check the application log to
track the status.
● Work Pack Name: <Entry of your Choice>
● Work Pack Type: <Entry of your Choice>
● Group By <Entry of your Choice>
Include operations used in other work packs: Select this checkbox.

Note If this checkbox is not selected, then it will skip the order opera-
tion for which the work pack already exists

Choose Save.

Note A work pack can also be created using multiple operations from
different orders using the Find Maintenance Orders and Operations
(F2173) app.

5 Check Application Follow these steps: The work pack is created, and the log details are shown
Logs 1. Choose the Application Logs button. with a message and the work pack ID.

2. Choose Go.
3. Select the work pack created in previous step to view the log details.

6 Access the App Open the Manage Work Packs (F6065) app. The app opens.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 43
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

7 Search Work Pack Enter the following: The work pack is displayed based on the filter criteria and
● Work Pack: Enter the work pack ID created in the previous step. work pack details are displayed.

● Choose Go.
● Choose the work pack.

8 Add/Delete Jobs Follow these steps: Job is added or deleted.

(Optional) 1. Go to the Job Packs tab and select the job pack.
2. Go to the Jobs tab and choose the Add icon to add a job.
3. Select the required jobs and choose Add on the popup window.
Or
Select the job and choose Delete icon to delete the job. Choose
Delete on the popup window.

9 Send Output Follow these steps: The item ID is sent for output.
1. Go to the Output Items tab.
2. Select one or more items and choose the Send Output button.
3. Choose the Show More per Row icon.
4. To preview the shop paper, choose the icon to display the document.

10 Add Attachments Follow these steps: With the first option, the attachment will be merged with
to Output 1. Go to the Output Items tab. the work pack document output.

2. Choose the Show More per Row icon. With the second option, the attachment will be printed as
additional document along with work pack form.
3. Select the item ID.
4. Choose the Edit button.
5. Choose the number specified on the Attachments field.
A pop window will appear.
The attachment will be displayed under Available Attachments.
To get output of the attachments, use below options:
● Merge with Form Template: Drag the document from Available At-
tachments to Merge with form template section.
● Additional Attachments for Output: Drag the document from Avail-
able Attachments to Additional Attachments for Output section.
To preview the final output document, choose the icon to display the
document.

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Appendix PUBLIC 44
5.1.16 Execute Maintenance Order

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

In this step, the Maintenance Technician executes the pre and main operations.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 25:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step ments
#

1 Log On Log on to the SAP Fiori launchpad as Maintenance Technician. The SAP Fiori launchpad is displayed.

2 Access the App Open the Perform Maintenance Jobs (F5104A) app. The app opens.

3 Get List of Mainte- Enter the following: A list of dispatched operations for the selected order is
nance Order Opera- ● Execution Object: The maintenance order number which was displayed.
tions dispatched for execution in the previous step
● Choose Go.

4 Assign Operations Select the operations and choose Assign to Me The operations are assigned to you.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 45
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step ments
#

Note The Assign to Me button is enabled only if the order operation

is not assigned to anyone

5 Select the Operation Choose the operation and navigate to the Perform Maintenance Job Perform Maintenance Job screen is displayed with the de-
for Processing screen. tails of the operation.

6 Start the Operation Choose Start. The subphase is changed to Work in Execution.

7 Review Components Go to Components tab and review the planned component details. The component details are reviewed.

8 Goods Issue or Re- 1. Go to Planned Components in the Components tab The components are issued or returned.
turn (Optional) 2. Choose Post for the component that the maintenance technician
wants to issue.
The Post Goods Issue screen is displayed. Enter the required
quantity and the movement description.
3. Choose Post.
4. Choose Return for the component that the maintenance techni-
cian wants to return.
The Return Goods screen is displayed. Enter the required quantity
and choose Return.
A new line item for the respective component is added.
5. Choose Post.
The Post Goods Return screen is displayed. Enter the required
quantity and the movement description.
6. Choose Post.

9 Review Attachments Go to the Attachments tab to review the attachments. If required, The attachments are reviewed.
you can also upload new files and add a link. The files and links are added.

10 Pause and Resume Choose Pause button to pause the work. For an operation that has been paused, the subphase will
Work After you pause the work, you can restart the work by choosing Re- be Work Paused.
sume. When you resume the work, the subphase changes to
Work in Execution.

11 Time Confirmation Choose Record Time on the top left corner of the Perform Mainte- The final confirmations are posted and can be reviewed in
nance Job screen. The Record Time screen is displayed. Enter the fol- the Confirmation tab
lowing: The work progress is shown as 100 %.
● Actual work. For example, 4 hours The subphase is changed to Work Finished.

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Appendix PUBLIC 46
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step ments
#

● Remaining work, if any. For example, 2 hours.

● Enter the confirmation text as required.
Select the checkbox Final Confirmation and choose Record to do the
final confirmation for the operation.
Repeat this for all the operations in the PRE and MAIN execution
stages.

12 Add Measurement Follow these steps: The measurement reading is updated and can be seen in
(Optional) 1. Go to Measurements tab the Previous Reading column of the corresponding mea-
suring point.
2. Select All Measuring Points from the Technical Object Association
dropdown list.
3. Go to Latest Reading tab
4. Choose Add Meaurements.
5. Enter the current reading for the measuring point and press En-
ter.
6. Select the date and the time using the Calender button.
7. Choose Save.

5.1.17 Complete Main Work

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

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Appendix PUBLIC 47
Purpose

After the Maintenance Technician has executed the Pre and Main operations and finally confirmed them, the Maintenance Supervisor can change the status
of the maintenance order to Main Work Completed.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 26:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance Supervisor. The SAP Fiori launchpad is displayed.

2 Access the App Open Find Maintenance Orders (F2175) app. A list of maintenance orders is displayed.

3 Get List of Maintenance Or- Enter the following: A list of maintenance orders is displayed
ders ● Technical object: 210100091 based on the filter criteria.

● Choose Go.

4 Set Order Status to Order Select the order by selecting the checkbox. The Main Work Completed screen is dis-
Main Work Completed Choose Change Status > Main Work Completed . played.

5 Enter Reference Data Enter the following: The order status is set to Order Main
● Main Work Completion Date and Time: The default values are dis- Work Completed.
played. Use the calendar icon to change the values.
● Set Main Work Completion Date and Time as Reference Date and Time:
Select this checkbox.
● Choose OK

5.1.18 Maintain Service Entry Sheet

Test Administration

Customer project: Fill in the project-specific parts.

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Appendix PUBLIC 48
Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

In this activity, you report the performed services in the service entry sheet.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 27:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as Purchaser. The SAP Fiori launchpad is
displayed.

2 Access the App Open the Manage Service Entry Sheets - Lean Services (F2027) app. The app opens.

3 Enter Field Values Choose Create.

Case 1: Purchase service On the Service Entry Sheet screen, enter the following:
without material number ● Name of Service Entry Sheet: <SES Name>, for example, Vincent Sun
Case 2: Purchase service with ● Reference Purchase Order: <Purchase order you created>
material number
● In the Add Purchase Order Items popup that opens, select the checkboxes for the pur-
chase order items.
● Increase or decrease the service entry sheet items using the "+" / "-" buttons
● Choose the Add button.
● Enter the posting date for goods receipt: <Today’s date>
In the Items area, choose Purchase Order Item and enter the following for each item:
● Performance Period: <Enter the date range>
● Stated Quantity: < Stated Quantity >. For example,10
● Unit of measure: <Unit>.For example, H
Choose Apply.

4 Add Attachments in Service You can upload files using the Upload button or add a link to the service entry sheet and

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Appendix PUBLIC 49
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

Entry Sheet (Optional) view the existing attachments by following one of these:
On the header level, go to tab Attachments
On the item level, go to tab Items, open the details and go to tab Attachments.
If the attachments are not required any longer, you can delete them.
You can view the attachments and save them on your device regardless of the status of
the service entry sheet.
You can add or delete attachments only while editing the service entry sheet. This means
that the status of the service entry sheet must be In Process.

5 Create Service Entry Sheet Choose Create The service entry sheet is
created.

6 Send for Approval Choose Send for Approval. The service entry sheet is
sent for approval.

7 Check the Status of the Ser- On the Manage Service Entry Sheets screen, follow these steps:
vice Entry Sheet. 1. Search for the service entry sheet that you had created above
2. Check the status of the service entry sheet.
3. Send service entry sheet for approval if approval is required.
If the status is Approved, do not send the service entry sheet for approval with flexible
workflow.

5.1.19 Execute Post Work Operations

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

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Appendix PUBLIC 50
Purpose

In this process step the technician will execute post operations activities (if any) and also update the malfunction details and failure data.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 28:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance Technician. The SAP Fiori launchpad is displayed.

2 Access the App Open the Perform Maintenance Jobs (F5104A) app. The app opens.

3 Get List of Maintenance Enter the following A list of dispatched operations for the selected order
Order Operations ● Order: The maintenance order number which was dispatched is displayed.
for execution in the previous step
● Choose Go

4 Select the Operation for Choose the operation in POST stage to navigate to the Perform Perform Maintenance Job screen is displayed with
Processing Maintenance Job screen. the details of the operation.

5 Start the Operation Choose Start. The subphase is changed to Work in Execution.

6 Edit Malfunction Data Follow these steps: The malfunction data is saved.
1. Go to the Malfunction Data section.
2. Choose the Edit button.
The Edit Malfunction Data screen is displayed.
● Select an effect from dropdown list.
● Select a failure mode from dropdown list.
● Select a detection method from dropdown list.
● Enter Malfunction Start Date and Time as today's date and
time in the following format: 09:00:00 am
● Enter Malfunction End Date and Time as today's date and time
in the following format: 11:00:00 am.
● Select the checkbox if there is a breakdown. The breakdown
duration is calculated.
● Enter the malfunction long text.

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Appendix PUBLIC 51
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

Click on Save button.

7 Record Malfunction Details Follow these steps: The malfunction details are recorded.
1. Go to the Malfunction Data → Malfunction Details.
2. Choose the Add button.
The Add Malfunction Data screen is displayed.
Enter the following details in the Damage Details tab:
● Select the object part from dropdown list.
● Select the damage code from dropdown list.
● Enter a description for the damage.
Enter the following details on the Cause tab:
● Select the cause code from dropdown list.
● Enter a description for the cause.
● Select the Root Cause radio button.
Enter the following details on the Activity tab:
● Select the activity code from dropdown list
● Enter a description for the activity.
Click Record button.
You can add additional causes and activities using the New Cause
and New Activity buttons respectively.

8 Time confirmation Choose Record Time on the top right corner of the Perform Mainte- The final confirmations are posted and can be re-
nance Job screen. viewed under the Confirmation tab.
The Record Time screen is displayed. Enter the following details: The work progress is shown as 100 %.
● Enter the actual work. For example, 4 hours The subphase is changed to Work Finished.
● Enter the remaining work if any. For example , 2 hours.
● Enter a description for the confirmation as required.
Select the Final Confirmation checkbox and choose Record to do
the final confirmation on the operation.
Repeat this for all the operations in the POST execution stage.

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Appendix PUBLIC 52
5.1.20 Review Failure Data

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

In this step, the supervisor can review the failure data updated by the technician.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 29:
Test Step Test Step Name Instruction Expected Result Pass/Fail/Com-
# ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance Supervi- The SAP Fiori launchpad is displayed.
sor.

2 Access the App Open the Find Maintenance Orders and Operations The app opens.
(F2173) app.

3 Get List of Maintenance Order Oper- Enter the following: A list of operations for the selected order is
ations ● Order: The maintenance order number from the previ- displayed.
ous step.
● Choose Go.

4 Review and Verify the Details Choose the maintenance notification number. The malfunction details are reviewed.
The Perform Maintenance Job screen is displayed.

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Appendix PUBLIC 53
Test Step Test Step Name Instruction Expected Result Pass/Fail/Com-
# ments

Select the operation.

Go to the Malfunction Data tab and verify the details.

5.1.21 Review Maintenance Cost

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

Maintenance planner can review the cost of maintenance orders.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 30:
Test Test Step Instruction Expected Result Pass/Fail/Com-
Step # Name ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance The SAP Fiori launchpad is displayed.
Planner.

2 Access the Open the Maintenance Order Costs - Plan / Actual The app opens.
App (F4603) app.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 54
Test Test Step Instruction Expected Result Pass/Fail/Com-
Step # Name ments

3 Get Details Enter the following details as filters: Based on the filter values, different types of maintenance costs are ana-
● Relative Date Function: Previous 30 days lyzed and reviewed.

● G/L Account Hierarchy: YPS2

● Ledger: 0L
● Company Code: 1010
● Equipment: 210100091
Choose Go.

5.1.22 Technically Complete Maintenance Order

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

The maintenance notification is completed and the maintenance order is technically completed after the required maintenance work has been performed.
The technical completion clears all the purchase requisitions, open reservations, and capacities still outstanding for the maintenance order.
Nevertheless, the order can continue to receive costs, for example, through invoice receipts for delivered and used materials. However it is blocked for all
changes in the processing.
The order settlement transfers the costs incurred that were temporarily collected for the maintenance order, to the recipient, for example, to the cost center
for the maintained object. This process step shows you how to technically complete a maintenance order.

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Appendix PUBLIC 55
Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 31:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance Planner. The SAP Fiori launchpad is displayed.

2 Access the App Open the Find Maintenance Orders (F2175) app. The app opens.

3 Get List of Maintenance Or- Enter the following: A list of maintenance orders is displayed
ders ● Order Type: Reactive Maintenance based on the search criteria.

Choose GO.

5 Set order status to Techni- Select the order by selecting the check box. The Complete Technically screen is displayed.
cally Completed Choose Change Status > Complete Technically.

6 Enter Reference Data Enter the following: The order is technically completed.
● Completion Date/Time: The default values are displayed. Use the cal-
endar icon to change the values.
● Keep Default Values: Select this checkbox
● Complete Assigned Notifications: Select this checkbox if you want to
complete the assigned notifications.
Choose Complete Technically

5.1.23 Create Supplier Invoice with PO/GR Relation

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 56
Purpose

This process step shows you how to create the invoice with reference to the purchase order.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 32:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step ments
#

1 Log On Log on to the SAP Fiori launchpad as Accounts Payable Accountant. The SAP Fiori launchpad is displayed.

2 Open the App Open Create Supplier Invoice - Advanced (MIRO). The app opens.

3 Navigation If the system prompts you, enter the following and choose Continue: The Enter Incoming Invoice screen is
● Company Code: 1010 displayed.

4 Enter Basic Data Enter the following: Basic data is entered.

● Transaction: Invoice
● Invoice Date: Today's date
● Posting Date: Today's date
● Reference: <Reference invoice number from invoicing party>
● Amount: <Amount according to the invoice value>.
● Currency: EUR
● Select Calculate Tax
● Tax Code: Enter the tax code.
If there is no tax, specify the tax code I0 (for Brazil, it is 00).
If G/L account is subjected to tax, ensure that you enter an appropriate tax code.

5 Enter Purchase Order On the Purchase Order References screen, make the following entries: The Purchase Order References
References Reference Document Category: Purchase Order/ Scheduling Agreement screen is displayed.

Purchase Order: Enter the purchase order you posted in the previous step.

6 Check the Purchase Check the amount, the quantity and the tax code. The amount and the quantity corre-
Order Items Data spond to the values of the goods re-
ceipts.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 57
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step ments
#

7 Check Tax Code In the Tax area, check the tax code information and the tax amount.

8 Simulate Supplier In- Choose Simulate.

voice and Check Mes- If there are no differences (or if the value is within the defined tolerance), the Simulation
sages screen displays. You can check the results in the Simulation Overview and Simulation
Details areas.
Review the Gross Invoice Amount against the items plus tax amount (if tax code is 10,
(for Brazil, it is 00), you do not have any tax amount)

Post Invoice Choose Post. The invoice document is posted.

5.2 Emergency Work

5.2.1 Create Maintenance Request

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This is the Initiation phase of the maintenance process where a planner can create a maintenance request for an emergency work.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 58
Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 33:
Test Test Step Instruction Expected Result Pass/Fail/
Step Name Comments
#

1 Log On Log on to the SAP Fiori launchpad as an Mainte- The SAP Fiori launchpad is displayed.
nance Planner.

2 Access the Open Create Maintenance Request (F1511A). The Create Maintenance Request screen is displayed.
App

3 Enter Details Enter the following details: The details are entered.
● Technical Object: 210100091
You can search for an object in the search help
by entering some keywords such as water
pump and choose Go.
From the results, select the equipment with
number 210100091 and description Cooling
Water Circulation Pump.
● Current Location: Platform
● Failure Mode Group: PM General
● Failure Mode: Vibration
● Detection Method: Inspection
● Effect: Production restricted. Effect can be se-
lected from the list available.
● Malfunction Start Date Time: Enter the date
and the time
● Notification Processing Context: Emergency
Work
● Long Text: Answer the predefined questions.
● Description: Detailed information regarding the
maintenance request can be updated here.

4 Assess Prior- Assess Priority: Select relevant consequence and Priority is automatically calculated and populated on the screen.
ity likelihood for each consequence category and
choose Assess button on the right bottom. Review
the details and choose Apply.
Ensure that the following prerequisites are met:
● Ensure that the technical object is populated.

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Appendix PUBLIC 59
Test Test Step Instruction Expected Result Pass/Fail/
Step Name Comments
#

● Technical object master data has the mainte-

nance plant populated in the Location Data
tab.

5 Add Attach- In the Attachments area, choose Upload. Select The files and the links are added to the maintenance request.
ment/URL the files you want to upload. You can also choose
(Optional) Add a Link to provide link to relevant information
for the maintenance request.

6 Save Choose Submit. The maintenance request is created and is available in the Accepted tab in My Mainte-
nance Requests (F4513) app.
Based on this accepted notification, the system creates a maintenance order, releases
it and subsequently dispatches the order operation. This means that the maintenance
order of the Reactive Maintenance order type is passed directly to the Execution phase
without running through any intermediate planning, approval, preparation, and sched-
uling steps.

Note Execution of the emergency maintenance order can be done in the same way as explained in reactive maintenance process.
Maintenance planner can add additional operations to involve additional maintenance technicians in the repair work order and dispatch the newly en-
tered operations manually.

5.3 Minor Work

5.3.1 Create Maintenance Request

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 60
Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This is the Initiation phase of the maintenance process where a planner can create a maintenance request for a minor work.

Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 34:
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

1 Log On Log on to the SAP Fiori launchpad as an Maintenance Planner. The SAP Fiori launchpad is displayed.

2 Access the App Open Create Maintenance Request (F1511A). The Create Maintenance Request screen is dis-
played.

3 Enter Details Enter the following details: The details are entered.
● Technical Object: 210100091
You can search for an object in the search help by entering some keywords
such as water pump and choose Go.
From the results, select the equipment with number 210100091 and descrip-
tion Cooling Water Circulation Pump.
● Current Location: Platform
● Failure Mode Group: PM General
● Failure Mode: Vibration
● Detection Method: Inspection
● Effect: Production restricted. Effect can be selected from the list available.
● Malfunction Start Date Time: Enter the date and the time
● Notification Processing Context: Minor Work
● Long Text: Answer the predefined questions.
● Description: Detailed information regarding the maintenance request can be
updated here.

4 Assess Priority Assess Priority: Select relevant consequence and likelihood for each conse- Priority is automatically calculated and populated on

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 61
Test Test Step Name Instruction Expected Result Pass/Fail/
Step Comments
#

quence category and choose Assess button. Review the details and choose Ap- the screen.
ply.
Ensure that the following prerequisites are met:
● Ensure that the technical object is populated.
● Technical object master data has the maintenance plant populated in the
Location Data tab.

5 Add In the Attachments area, choose Upload. Select the files you want to upload. The files and the links are added to the mainte-
Attachment/URL You can also choose Add a Link to provide link to relevant information for the nance request.
(Optional) maintenance request.

6 Save Choose Submit. The maintenance request is created and is available

in the Accepted tab in My Maintenance Requests
(F4513) app.

5.3.2 Record Malfunction Details

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

The Maintenance Technician can check the accepted maintenance requests in this application with various filter options and record the malfunction data.

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Appendix PUBLIC 62
Procedure

This section describes test procedures for each process step that belongs to this scope item.
Table 35:
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

1 Log On Log on to the SAP Fiori launchpad as Maintenance Technician. The SAP Fiori launchpad dis-
plays.

2 Access the App Open My Maintenance Requests (F4513) The app opens.

3 Record Malfunction Go to Accepted tab Malfunction details are cap-

Details Select the maintenance notification created in the previous step. tured.

Choose the Malfunction Details button. The Add Malfunction Details screen is displayed.
Enter the following details in the Damage Details tab:
● Select the object part from dropdown list.
● Select the damage code from dropdown list.
● Enter a description for the damage.
Enter the following details on the Cause tab:
● Select the cause code from dropdown list.
● Enter a description for the cause.
● Select the Root Cause radio button.
Enter the following details on the Activity tab:
● Select the activity code from dropdown list
● Enter a description for the activity.
You can add additional causes and activities using the New Cause and New Activity buttons
respectively.
Enter the following details on the Malfunction Data tab:
● Enter the malfunction start date and time as today's date and time in the following for-
mat: 09:00:00 am
● Enter the malfunction end date and time as today's date and time in the following for-
mat: 11:00:00 am.
● Select the checkbox if there is a breakdown. The breakdown duration is calculated.
● Choose the Submit button.

4 Complete Notification Follow these steps: Notification is completed.

1. Select the notification.
2. Choose Complete Notification on the top right screen. The Complete Notification screen
is displayed.

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Appendix PUBLIC 63
Test Test Step Name Instruction Expected Result Pass/Fail/Com-
Step # ments

3. Enter Reference Date Time: The default values are displayed. Use the calendar icon to
change the values.
4. Choose Complete Notification button.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 64
6 Appendix

6.1 Process Integration

6.1.1 Preceeding Processes

You must first complete the following processes before you start with the test steps:
Table 36:
Process Business Condition

Create New Open MM Posting Period (BNZ) A new MM period must exist.

Period-End Closing - Maintenance Orders (BF7) Activity types rates to be maintained.

6.1.2 Succeeding Processes

After completing the activities in this test script, you can continue testing the following business processes:
Table 37:
Process Business Condition

Accounts Payable (J60) Use the master data from this test script and execute the following steps:
● Invoice payment preparation
● Payment run
● Single outgoing payment
● Manual payment online

Period-End Closing - Maintenance Orders (BF7) A maintenance order is technically completed as part of this script.

Reactive Maintenance (4HH_DE)

Appendix PUBLIC 65
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Type Style Description

Example Words or characters quoted from the screen. These include field names, screen titles, pushbut-
tons labels, menu names, menu paths, and menu options.
Textual cross-references to other documents.

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EXAMPLE Technical names of system objects. These include report names, program names, transaction
codes, table names, and key concepts of a programming language when they are surrounded
by body text, for example, SELECT and INCLUDE.

Example Output on the screen. This includes file and directory names and their paths, messages, names
of variables and parameters, source text, and names of installation, upgrade and database
tools.

Example Exact user entry. These are words or characters that you enter in the system exactly as they
appear in the documentation.

<Example> Variable user entry. Angle brackets indicate that you replace these words and characters with
appropriate entries to make entries in the system.

EXAMPLE Keys on the keyboard, for example, F 2 or E N T E R . © 2024 SAP SE or an SAP affiliate company. All rights re-
served.
No part of this publication may be reproduced or transmitted
in any form or for any purpose without the express permis-
sion of SAP SE or an SAP affiliate company. The information
contained herein may be changed without prior notice.
Some software products marketed by SAP SE and its distribu-
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Appendix PUBLIC 66