Doc. No. NSC-IMSM-001 Rev. No.

0 Issue Date: 15-Apr-24

INTEGRATED MANAGEMENT
SYSTEM MANUAL
ISO 9001:2015 ꟾ ISO 14001:2015 ꟾ ISO 45001:2018

Revision History
Date Revision No. Remarks
15 April 2024 0 First Issue as per the requirements of ISO 9001:2015, ISO 14001:2015
& ISO 45001:2018 Standards

Prepared & reviewed by: Approved by:

15-Apr-24 15-Apr-24

SOL RYAN D. UMALI MANSOUR AL-SHAMMARY

QA/QC Manager / Management Representative Director & General Manager
COPYRIGHT
No part of this IMS manual may be reproduced in any form – by print, photocopy, microfilm or any other means wholly or in part
or disclosed to any person outside Northensky Contracting Company (NSC) without the written permission of the Director &
General Manager.

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TABLE OF CONTENTS
INTRODUCTION ...........................................................................................................................................4
0.1 ABOUT THE ORGANIZATION ......................................................................................................................... 4
0.2 A MESSAGE FROM THE CHIEF EXECUTIVE OFFICER ....................................................................................... 5
0.3 VISION AND MISSION STATEMENTS .............................................................................................................. 6
0.4 INTEGRATED MANAGEMENT SYSTEM POLICY STATEMENT .............................................................................. 7
0.5 ORGANIZATIONAL STRUCTURE .................................................................................................................... 8
1.0 SCOPE AND EXCLUSIONS ..................................................................................................................9
2.0 TERMS AND DEFINITIONS ...................................................................................................................9
3.0 NORMATIVE REFERENCES .................................................................................................................9
4.0 CONTEXT OF THE ORGANIZATION .....................................................................................................9
4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT ................................................................................ 9
4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES .................................................. 10
4.3 DETERMINING THE SCOPE OF THE INTEGRATED MANAGEMENT SYSTEM......................................................... 10
4.4 INTEGRATED MANAGEMENT SYSTEM AND ITS PROCESSES ........................................................................... 11
5.0 LEADERSHIP ..................................................................................................................................... 11
5.1 LEADERSHIP AND COMMITMENT ................................................................................................................ 11
5.1.1. General ......................................................................................................................................... 12
5.1.2. Customer Focus ............................................................................................................................ 12
5.2 POLICY ................................................................................................................................................... 12
5.2.1 Developing the Integrated Policy .................................................................................................... 12
5.2.2 Communicating the Integrated Policy ............................................................................................. 13
5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES ................................................................... 13
6.0 PLANNING ......................................................................................................................................... 16
6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES ..................................................................................... 16
6.2 INTEGRATED OBJECTIVES AND PLANNING TO ACHIEVE THEM........................................................................ 18
6.3 PLANNING OF CHANGES ........................................................................................................................... 18
7.0 SUPPORT ........................................................................................................................................... 18
7.1 RESOURCES ........................................................................................................................................... 18
7.1.1. General ......................................................................................................................................... 19
7.1.2. People ........................................................................................................................................... 19
7.1.3. Infrastructure ................................................................................................................................. 19
7.1.4. Environment for the Operation of Processes .................................................................................. 19
7.1.5. Monitoring and Measuring Resources ............................................................................................ 20
7.1.6. Organizational Knowledge ............................................................................................................. 21
7.2 COMPETENCE ......................................................................................................................................... 21
7.3 AWARENESS ........................................................................................................................................... 22
7.4 COMMUNICATION ..................................................................................................................................... 22
7.5 DOCUMENTED INFORMATION ..................................................................................................................... 23
7.5.1 General ......................................................................................................................................... 23
7.5.2 Creating and Updating ................................................................................................................... 23
7.5.3 Control of Documented Information ................................................................................................ 24
8.0 OPERATION ....................................................................................................................................... 26
8.1 OPERATIONAL PLANNING AND CONTROL .................................................................................................... 26
8.1.1 General ......................................................................................................................................... 26
8.1.2 Eliminating Hazards and Reducing OH&S Risks ............................................................................ 27
8.1.3 Management of Change ................................................................................................................ 28
8.1.4 Procurement .................................................................................................................................. 28
8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES ......................................................................................... 29
8.2.1. Customer Communication.............................................................................................................. 29

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8.2.2. Determining the Requirements Related to Products and Services .................................................. 29

8.2.3. Review of Requirements Related to Products and Services ........................................................... 30
8.2.4. Changes to Requirements for Products or Services ....................................................................... 30
8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES .......................................................................... 30
8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES.............................................. 30
8.4.1. General ......................................................................................................................................... 30
8.4.2. Type of External Control ................................................................................................................ 31
8.4.3. Information for External Providers .................................................................................................. 31
8.5 PRODUCTION AND SERVICE PROVISION...................................................................................................... 32
8.5.1. Control of Production and Service Provision................................................................................... 32
8.5.2. Identification and Traceability ......................................................................................................... 33
8.5.3. Property Belonging to Customers or External Providers ................................................................. 33
8.5.4. Preservation .................................................................................................................................. 33
8.5.5. Post-delivery Activities ................................................................................................................... 33
8.5.6. Control of Changes ........................................................................................................................ 34
8.6 RELEASE OF PRODUCTS AND SERVICES ..................................................................................................... 34
8.7 CONTROL OF NONCONFORMING OUTPUTS ................................................................................................. 34
8.8 EMERGENCY PREPAREDNESS AND RESPONSE ............................................................................................ 35
9.0 PERFORMANCE EVALUATION .......................................................................................................... 35
9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION .......................................................................... 35
9.1.1. General ......................................................................................................................................... 35
9.1.2. Customer Satisfaction .................................................................................................................... 35
9.1.3. Analysis and Evaluation ................................................................................................................. 36
9.2 INTERNAL AUDIT ...................................................................................................................................... 36
9.3 MANAGEMENT REVIEW ............................................................................................................................. 37
9.3.1 General ......................................................................................................................................... 37
9.3.2 Management Review Inputs ........................................................................................................... 37
9.3.3 Management Review Outputs ........................................................................................................ 37
10.0 IMPROVEMENT .................................................................................................................................. 38
10.1 GENERAL ................................................................................................................................................ 38
10.2 INCIDENT INVESTIGATION .......................................................................................................................... 38
10.3 NONCONFORMITY AND CORRECTIVE ACTION .............................................................................................. 38
10.4 CONTINUAL IMPROVEMENT ....................................................................................................................... 39

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INTRODUCTION

0.1 About the Organization

Northensky Contracting Company (NSC) was founded in 2007 and has grown in
stature and presence throughout the Kingdom of Saudi Arabia and is now
recognized as one of the leading services providers in the country.

We are one of the emerging high-end general construction companies supporting

the oil and gas, petrochemicals, chemical plants and refineries, power and water
plants, steel and mining industries and other industrial sectors.

Our team consists of more than 300 employees which have had extensive
experience in providing innovative construction solutions and project management
to meet our client’s requirements.

NSC provides the highest performance in Safety, Quality and Commitment

maintaining integrity and fairness in dealing with our Clients, Vendors and
Employees.

We believe that strong relationships are the foundation of every successful project.
Genuine respect for our Clients, Suppliers and Employees is ensured reflected
which guarantees our clients receive the highest quality of service throughout the
project cycle.

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0.2 A Message from the Chief Executive Officer

Northensky Contracting Company (NSC) has been offering multi-utility

infrastructure solutions for almost 20 years, partnering with leading utilities
companies in-Kingdom.

NSC endeavors to be the benchmark brand in the high-quality infrastructure

solutions for Mechanical Work, Water & Sewerage Systems including Pumping
and Lift Stations, Tele-communication Systems, Road Construction and Building
Construction.

This means constantly adapting smart and agile project management tools, new
construction processes and practices and global benchmarking.

At the beginning of the new millennium, development in all aspects of life in the
Kingdom of Saudi Arabia was unprecedented either in speed or scale. The
Kingdom has gone beyond building houses and modern city roads into building
enormous economic and industrial cities in multiple strategic locations across the
Kingdom.

To facilitate logistics, all economic and industrial cities were connected through a
network of thousands of miles of modern highways and railroads as part of Saudi
Arabia’s Vision 2030 to diversify the economy of the country and making the
Kingdom a hub connecting the three continents.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

SALMAN JEZA AL-SHAMMARI

CEO

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0.3 Vision and Mission Statements

VISION

To become the leading General Construction

Contractor in the Kingdom of Saudi Arabia
and be renowned as it progressively and
significantly transforms the industry, the
community, and the lives of its people.

MISSION

Provide the highest level of quality

workmanship by creating a safe and
trustworthy environment where mutual
respect is on top so its people can work
harmoniously and professionally at their full
potentials towards formation of a strong
relationship, trust and confidence with its
clients.

MANSOUR AL-SHAMMARY
Director & General Manager

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0.4 Integrated Management System Policy Statement

INTEGRATED POLICY
Northensky Contracting Company (NSC) is committed in providing “General Construction and
Plant Maintenance, Manpower Supply and Equipment Rental Services” which are suitable in
meeting or exceeding client satisfaction and requirements.

Undertaking every single activity goes along with a high responsibility, accountability, competency
and professionalism in order to realize our commitment and maintain our leadership position in the
industry, a structure that includes all the organization’s activities and describes the processes in all
aspects of work such as Quality, Health, Safety and Environment protection was established.

To comply with such requirements and to continually improve the effectiveness of the Integrated
Management System, this Integrated Policy, the Integrated Manual and its associated procedures
and systems, its implementation shall be mandatory to all employees.

This policy is established through the following:

 Conserving and optimally using company’s key resources by providing products that lead to
customer satisfaction and implementing measures for maintaining a safe working
environment & occupational health practices.

 Operating our workplaces complying with the requirements of quality, health, safety and
environment, applicable local and global regulations, and with our company policies using
best global practice as a guideline.

 Plan and evaluate our processes through consideration, identification and control of the
associated business risks that could adversely affect its operations, services to the
employees and other interested parties, surroundings and the tasks entrusted to its
employees, communication or information dissemination to all interested parties.

 Maintaining an excellent performance on health, safety and environment by preventing

occupational injuries, illnesses and environmental pollution.

 Developing processes and operating conditions that promote environmental protection and
reduce the associated adverse environmental impacts.

 Continually improving the effectiveness of our Integrated Management System in

accordance with ISO 45001:2018, ISO 14001:2015 & ISO 9001:2015 by establishing,
implementing and maintaining a framework to measure our objectives and targets.

 Ensuring awareness on importance of quality workmanship, occupational health & safety

and environmental protection through trainings, seminars and effective communication of
this Integrated Policy to all employees and other relevant interested parties.

 Periodically reviewing of company’s objectives and achievements for continual

performance improvement of our processes.

This Integrated Policy is binding to all employees and shall be followed without deviation at all
times.

MANSOUR AL-SHAMMARY
Director & General Manager

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0.5 Organizational Structure

Chief Executive
Board of Directors
Officer

Director & General

Manager

Manager – Manager –
Manager –
Marketing & Administration Operations Manager / Management
Finance &
Business & Human Sr. Manager - Projects Representative
Accounting
Development Resources

Manager –
Manager – Manager –
Senior Finance Contracts Manager – Manager – Manager – Warehousing, Manager – Manager – Manager –
Information Project
Controller Administrator Welding Projects Procurement Tools & EHSS Engineering QA/QC
Technology Controls
Equipment

Note: Organizational Structure may be revised at any given time whenever necessary.

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1.0 SCOPE AND EXCLUSIONS

This is the official Integrated Manual of Northensky Contracting Company (or

simply referred herein to as NSC), which describes the elements and
requirements of quality, health, safety and environmental management
system, and it is structured to comply with the requirements of ISO
9001:2015, ISO 14001:2015 & ISO 45001:2018 standards.

This Integrated Management System is designed in order to demonstrate

company capabilities and commitment to deliver high quality products with
consistency, which conforms entirely to the customer and applicable
statutory and regulatory requirements (Doc. No. NSC-PRO-006), thereby
ensuring Customer satisfaction, also to improve occupational health, safety
and environment, eliminate OH&S hazards, prevention of pollution,
improvements in quality, health, safety and environment performance,
minimize risks (including system deficiencies), take advantage of
opportunities, and addresses Integrated management system
nonconformities associated with its activities.

The scope of the Integrated Management System activities of NSC is of;

“General Construction and Plant Maintenance, Manpower Supply and
Equipment Rental Services”.

NSC excludes Clause 8.3 “Design and Development of Products and

Services” as it does not provide any design work. NSC merely executes the
design provided by the customers.

2.0 TERMS AND DEFINITIONS

For the purposes of this Integrated Manual, Northensky Contracting

Company (NSC) references the terms and definitions listed in APPENDIX-A.

3.0 NORMATIVE REFERENCES

a.) ISO 9000:2015 Integrated Management Systems – Fundamentals and

Vocabulary
b.) ISO 9001:2015 Quality Management System – Requirements
c.) ISO 14001:2015 Environmental Management System – Requirements
d.) ISO 45001:2018 Occupational Health & Safety Management System –
Requirements

4.0 CONTEXT OF THE ORGANIZATION

4.1 Understanding the Organization and its Context

NSC has determined external and internal issues that are relevant to its
purpose and its strategic direction and that affect its ability to achieve the
intended results of its integrated management system.

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NSC monitors and reviews information about these external and internal
issues.

NSC has established a procedure (Doc. No. NSC-PRO-003 Rev. 0, Issues

with Relevant Interested Parties Procedure) for determining, evaluating and
resolving internal and external issues encountered during its operations with
the involved and/or relevant interested parties.

4.2 Understanding the Needs and Expectations of Interested Parties

Due to their effect or potential effect on NSC’s ability to consistently provide

products and services that meet customer and applicable statutory and
regulatory requirements, NSC determined:

a.) The interested parties that are relevant to the integrated management
system (Doc. No. NSC-PRO-003);
b.) The requirements of these interested parties that are relevant to the
integrated management system.

4.3 Determining the Scope of the Integrated Management System

NSC has determined the boundaries and applicability of the integrated

management system to establish its scope.

When determining the scope, NSC considered:

a.) The external and internal issues referred to in 4.1;

b.) The requirements of relevant interested parties referred to in 4.2;
c.) The products and services of NSC.

NSC applies all the requirements of the ISO 9001:2015, ISO 14001:2015
and ISO 45001:2018 if they are applicable within the determined scope of its
integrated management system.

The scope of NSC’s integrated management system is available and

maintained as documented information. The scope states the types of
products and services covered and provides justification for any
requirements that NSC has determined is not applicable to the scope of its
integrated management system.

Conformity to ISO 9001, ISO 14001 and ISO 45001 is only claimed if the
requirements determined as not being applicable do not affect NSC’s ability
to ensure the conformity of its product and services and the enhancement of
customer satisfaction.

The scope associated with NSC activities and registration is:

“GENERAL CONSTRUCTION AND PLANT MAINTENANCE, MANPOWER

SUPPLY AND EQUIPMENT RENTAL SERVICES”

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The requirements of Clause 8.3 “Design and Development of Products

and services” are NOT applicable to the scope of NSC’s IMS since NSC
does not provide design works but simply implements the design that is
provided by each customer.

4.4 Integrated Management System and its Processes

4.4.1 NSC has established and constantly implementing the IMS, which is
maintained and continually improved according to the requirements of
the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 standard
including processes needed and their interactions.

NSC has determined the processes needed for the integrated

management system and their application throughout the
organization.

a.) Inputs required and the outputs expected from these processes;
b.) Sequence and interaction of these processes;
c.) Criteria and methods (including monitoring, measurements and
related performance indicators) needed to ensure the effective
operation and control of these processes;
d.) Resources needed for these processes and ensure their
availability;
e.) Responsibilities and authorities for these processes to qualified
personnels;
f.) Risks and opportunities as determined in accordance with the
requirements of Clause 6.1 of ISO 9001:2015, ISO 14001:2015
and ISO 45001:2018;
g.) Any changes needed to ensure that these processes achieve
their intended results;
h.) Improvements in the processes and the integrated management
system.

4.4.2 To the extent necessary, NSC:

a.) Maintains documented information to support the operation of its

processes.
b.) Retain documented information to have confidence that the
processes are being carried out as planned.

NSC has established and maintained internal procedures (APPENDIX-B

“List of NSC Procedures”), organizational structure (Clause 0.5), process
sequence and interaction within its organization (APPENDIX-C “NSC’s
Process Interaction Diagram”) to streamline and standardize business
workflow and provide a better understanding of business to all interested
parties.

5.0 LEADERSHIP

5.1 Leadership and Commitment

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5.1.1. General

NSC’s top management demonstrates leadership and commitment

with respect to the integrated management system by:

a.) Taking accountability for the effectiveness of the integrated

management system;
b.) Ensuring that the integrated policy and integrated objectives are
established for the integrated management system and are
compatible with the context and strategic direction of NSC;
c.) Ensuring the integration of the integrated management system
requirements into NSC’s business processes;
d.) Promoting the use of the process approach and risk-based
thinking;
e.) Ensuring that the resources needed for the integrated
management system are available;
f.) Communicating the importance of the integrated management
system and of conforming to the integrated management system
requirements;
g.) Ensuring that the integrated management system achieves its
intended results;
h.) Engaging, directing and supporting persons to contribute to the
effectiveness of the integrated management system;
i.) Promoting improvement; and
j.) Supporting other relevant management roles to demonstrate their
leadership as it applies to their areas of responsibility.

5.1.2. Customer Focus

NSC’s top management demonstrates leadership and commitment

with respect to customers by ensuring that:

a.) Customer and applicable statutory and regulatory requirements

are determined, understood and consistently met;
b.) The risks and opportunities that can affect the conformity of
products and services and the ability to enhance customer
satisfaction are determined and addressed; and
c.) The focus on enhancing customer satisfaction is maintained.

5.2 Policy

5.2.1 Developing the Integrated Policy

Top management has established, implements and maintains an

integrated policy that:

a.) Is appropriate to the purpose and context of NSC and supports its
strategic direction;
b.) Provides a framework for setting integrated objectives;
c.) Includes a commitment to satisfy applicable requirements; and

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d.) Includes a commitment to continual improvement of the integrated

management system.

5.2.2 Communicating the Integrated Policy

The Integrated Policy:

a.) Is available and maintained as documented information;

b.) Is communicated, understood and applied within the organization;
c.) Is available to relevant interested parties, as appropriate.

See Clause 0.4 of this manual for NSC’s Integrated Policy.

5.3 Organizational Roles, Responsibilities and Authorities

NSC’s Top Management has ensured that responsibilities and authorities for
relevant roles are assigned, communicated and understood within the
organization. NSC’s Organization Chart (documented in Clause 0.5 of this
Integrated Manual) pictorially represents the designations of personnel and
their interrelationships. Functional roles of each division, department or unit,
duties and responsibilities of personnel are clearly defined, which is part of
NSC’s Integrated Management System.

The responsibilities of NSC’s Top Management are given below:

5.3.1 Director & General Manager

As vested to him by the shareholders, the Director & General

Manager is responsible for providing resources for establishment of
Integrated Management System, for customer satisfaction and
improvement of internal system, and shall pursuit and implements
continual improvement in order to ensure effectiveness and efficiency
of Integrated Management System.

He is also responsible for the following:

a.) Final confirmation and approval of major annual plans and work.
b.) Establishment of Integrated Policy and approval of Integrated
Management System Manual.
c.) Heads overall management review.
d.) Delegate Management Representative to implement and maintain
Integrated Management System.

5.3.2 Management Representative

The Top Management of NSC has appointed a Management

Representative (MR) assigned for effective implementation of
Integrated Management System (ISO 9001:2015, ISO 14001:2015 &
ISO 45001:2018) requirements. The technical administration of this
Integrated Management System is delegated upon him who has the

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responsibility, authority and accountability for all Quality Control and

Quality Assurance functions.

The MR on the performance of the Integrated System, includes the

needs for improvement. He shall also communicate with the
customers and other interested parties on the promotion of Quality,
Health & Safety awareness and matters pertaining to the Quality,
Environment, Health & Safety Programs.

The responsibilities of the MR are given below:

a.) Ensuring that processes, need for the Integrated Management

System, are established, implemented and maintained and
delivering their intended output.
b.) Reporting to Top Management on the performance of the
Integrated Management System and any need for improvement.
c.) Ensuring the awareness of customer requirements throughout the
organization.
d.) Ensuring the integrity of the Integrated Management System is
maintained whenever there are changes made.

5.3.3 Operations Manager

The Operations Manager role is mainly to implement the right

processes and practices across the organization and to oversee day-
to-day business operations and to drive efficiency within those
activities. His responsibilities include but not limited to the following:

a.) Ensures all operations are carried on in an appropriate, safe and

cost-effective way.
b.) Supports the improvement in operational management system and
processes.
c.) Ensures the organization’s processes remain compliant with all
statutory and regulatory requirements as well as with the
requirements set by the customers.
d.) Helps to formulate strategic and operational objectives.
e.) Examines financial data and use them to improve profitability.
f.) Manages the budgets and forecasts.

5.3.4 Manager – Finance & Accounting

The Finance & Accounting Manager is the key professional

responsible for ensuring the financial health of NSC. His main
responsibilities are as follows:

a.) Managing the company’s overall financial position and matching it

to the firm’s financial targets.
b.) Oversees the maintenance of the general ledger including the
year-end close process.
c.) Monitor financial details to ensure that legal requirements are met.

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d.) Prepare financial statements, business activity reports, and

forecasts.
e.) Supervises payroll, accounts payable, accounts receivable,
financial reporting, and the business license tax program.

5.3.5 Manager – Administration & Human Resources

The key responsibility of the Administration & Human Resources

Manager is to ensure that NSC operations run smoothly and improve
as our company grows. The responsibilities are breakdown as follows:

a.) Planning HR and administration activities annually

b.) Manages all aspects of HR, including recruitment, payroll,
compensation and benefits, and training. It includes administrative
areas such as office management, facilities management, and
policy development.
c.) Facilitates, camps and offices overall administration.

5.3.6 Consultation and Participation of Workers

NSC has established, implemented and maintained a process for

consultation and participation of workers at all applicable levels and
functions, and, where they exist, workers’ representatives, in the
development, planning, implementation, performance evaluation and
actions for improvement of the Integrated Management System.

The organization shall:

a.) Provide mechanisms, time, training and resources necessary for

consultation and participation;
b.) Provide timely access to clear, understandable and relevant
information about the Integrated Management System;
c.) Determine and remove obstacles or barriers to participation and
minimize those that cannot be removed;
d.) Emphasize the consultation of non-managerial workers on the
following:

 Determining the needs and expectations of interested parties

(Clause 4.2);
 Establishing the integrated policy (Clause 5.2);
 Assigning organizational roles, responsibilities and authorities
as applicable (Clause 5.3);
 Determining how to fulfil legal requirements and other
requirements (Clause 6.1.3);
 Establishing integrated objectives and planning to achieve
them (Clause 6.2);
 Determining applicable controls for outsourcing, procurement
and subcontractors or vendors (Clause 8.1.4);
 Determining what needs to be monitored, measured and
evaluated (Clause 9.1);

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 Planning, establishing, implementing and maintaining an audit

program (Clause 9.2);
 Ensuring continual improvement (Clause 10.3);

e.) Emphasize the participation of non-managerial workers in the

following:

 Determining the mechanisms for their consultation and

participation;
 Identifying hazards and assessing risks and opportunities
(Clauses 6.1.1 and 6.1.2);
 Determining actions to eliminate hazards and reduce OH&S
risks (Clause 6.1.4);
 Determining competence requirements, training needs, training
and evaluating training (Clause 7.2);
 Determining what needs to be communicated and how this will
be done (Clause 7.4);
 Determining control measures and their effective
implementation and use (Clauses 8.1, 8.1.3 and 8.2);
 Investigating incidents and nonconformities and determining
corrective actions (Clause 10.2)

6.0 PLANNING

6.1 Actions to Address Risks and Opportunities

6.1.1 General

NSC has established, documented, implemented and maintained the

information in procedure for Determining Risks and Opportunities
(Doc. No. NSC-PRO-004) associated with;

a.) Determined External and Internal Issues (Clause 4.1)

b.) Determined External and Internal Interested Parties and their
needs and expectations (Clause 4.2)
c.) Scope of the Integrated Management System.

When determining the risks and opportunities risks and opportunities

related to integrated management system and its intended outcomes,
NSC has addressed and shall take into account:

a.) Risk and Opportunities related to environment aspects

b.) Issues with works or relevant interested parties
c.) Hazards identification
d.) OH&S Risks and Opportunities
e.) Compliance obligations, legal and other requirements

The purpose of this procedure is to ensure provision of assurance that

NSC Integrated Management System can achieve its intended
results, enhance desirable effects and achieve improvements.

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6.1.2 Environmental Aspect / Impact, Hazard Identification and Assessment

of Risks and Opportunities

6.1.2.1 Environment Aspect / Impact Assessment

The established procedure (Doc. No. NSC-PRO-EHS-004,

Environmental Aspects and Impacts) aims to identify and document in
a register its environmental aspects and the resulting impacts of its
activities and products that it can control or influence, taking into
account planned or new developments or new modified activities and
products.

The procedure determined the criteria of defining aspects that have

significant environmental impacts.

6.1.2.2 Occupational Health and Safety (OH&S) Hazard Identification

The established procedure (Doc. No. NSC-PRO-005, Hazard

Identification, Risk Assessment and Risk Control) identifies ongoing
hazards, risk assessment and the necessary control measure for:

a.) Routine and non-routine activities (emergency, breakdown, etc.)

b.) All activities of all personnel in the company including visitors and
subcontractors.
c.) All the company facilities and work places.
d.) The procedure defines the methodology for hazard identification
and risk assessment.
e.) All the assessment results are considered in setting the objectives
and program.
f.) The assessment and risk control are updated.

6.1.2.3 Assessment of OH&S Risks and Other Risks

NSC establishes, implements and maintains a process to:

a.) Assess OH&S risks from the identified hazards, while taking into
account the effectiveness of existing controls;
b.) Determine and assess the other risks related to the establishment,
implementation, operation and maintenance of the Integrated
Management System.

6.1.2.4 Assessment of OH&S Opportunities and Other Opportunities

NSC establishes, implements and maintains a process to assess:

a.) OH&S opportunities to enhance OH&S performance, while taking

into account planned changes to the organization, its policies, its
processes or its activities and:

 Opportunities to adapt work, work organization and work

environment to workers;

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 Opportunities to eliminate hazards and reduce OH&S risks.

b.) Other opportunities for improving the Integrated Management

System.

6.2 Integrated Objectives and Planning to Achieve Them

6.2.1 NSC has established integrated objectives at relevant functions,

levels and processes needed for the integrated management system.

The integrated objectives are:

a.) Consistent with the integrated policy;

b.) Measurable;
c.) Taken into account applicable requirements;
d.) Relevant to conformity of products and services and to
enhancement of customer satisfaction;
e.) Monitored;
f.) Communicated; and
g.) Reviewed (during Management Review at defined planned
interval) updated as appropriate.

6.2.2 When planning how to achieve its integrated objectives, NSC has
determined:

a.) What will be done;

b.) What resources will be required;
c.) Who will be responsible;
d.) When it will be completed; and
e.) How the results will be evaluated.

See APPENDIX-D for NSC’s Integrated Objectives and procedure for

Planning of Objectives (Doc. No. NSC-PRO-QA-002).

6.3 Planning of Changes

When NSC determines the need for changes to the integrated management
system, the changes are carried out in a planned manner.

NSC considers:

a.) The purpose of the changes and their potential consequences;

b.) The integrity of the integrated management system;
c.) The availability of resources; and
d.) The allocation or reallocation of responsibilities and authorities.

7.0 SUPPORT

7.1 Resources

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7.1.1. General

NSC’s Top Management along with the concerned Department

Managers determine and provide the resources needed to establish,
implement, maintain and continually improve the effectiveness of the
integrated management system, prevent the environmental pollution,
eliminate hazards and ill health which all leads to enhanced customer
satisfaction.

While determining the required resources, NSC considers risks

associated with its processes such as:

a.) The capabilities of, and constraints on, existing internal resources;
and
b.) The requirements and constraints for outsourcing from the external
providers.

7.1.2. People

NSC has determined and provided the persons necessary for the
effective implementation of its integrated management system and for
the operation and control of its processes.

Manpower requirements for each activity are determined and provided

by the assigned Manager which is then further evaluated for
adequacy.

To achieve its performance improvement objectives, NSC has

encouraged the involvement of its personnel by:

 Having continual training and awareness

 Defining responsibilities and authorities
 Ensuring effective & efficient teamwork
 Communication suggestions and opinions

7.1.3. Infrastructure

NSC has determined, provided and maintained the infrastructure

necessary for the operations of its processes and to achieve
conformity of its related products and services.

a.) Buildings and associated utilities;

b.) Equipment, including hardware and software;
c.) Transportation resources;
d.) Information and communication technology; and
e.) Others

7.1.4. Environment for the Operation of Processes

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NSC has determined, provided and maintained the environment

necessary for the operation of its processes and to achieve conformity
of products and services.

The determined work environment covers Social, Psychological and

Physical factors, as addressed in Risk Assessment relevant to the
working environment process.

Prior to deployment of personnel, each one is briefed thoroughly

about the requirements of customers and applicable statutory and
regulatory requirements includes but not limited, to quality, health,
safety, environment protection and general workmanship safety
orientation.

7.1.5. Monitoring and Measuring Resources

7.1.5.1 General

NSC has determined and provided the resources needed to

ensure valid and reliable results when monitoring or
measuring is used to verify conformity of products and
services to requirements.

These resources include;

a.) Methods or 2nd / 3rd party reference standards used for

monitoring of products to requirements.
b.) Reference equipment used for monitoring or
measurement purpose during inspection, testing or any
sort of verification.
c.) Personnel with their specific competency relevant to the
monitoring or measurement of any specific process of
product. For example, like Welder qualification
requirements in Welding process.
d.) Any other resource related to infrastructure of work
environment needed to ensure valid and reliable results.

NSC maintains appropriate documented information as

evidence of fitness for purpose of the monitoring and
measurement resources.

NSC has established a procedure for Calibration System and

Control (Doc. No. NSC-PRO-QC-005).

7.5.1.2 Measurement Traceability

When measurement traceability is the requirement, or is

considered by NSC to be an essential part of providing
confidence in the validity of measurement results, measuring
equipment are:

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a.) Calibrated of verified, or both, at specified intervals, or

prior to use, against measurement standards traceable to
international or national measurement standards; when no
such standard exists, the basis used for calibration and
verification is retained as documented information.
b.) Adjusted or re-adjusted, as necessary;
c.) Identified in order to determine their status; and
d.) Safeguarded from adjustments, damage or deterioration
that would invalidate the calibration status and
subsequent measurement results.
e.) Protected from damage and deterioration during handling,
maintenance and storage.

NSC’s Specialist Technicians or a Third-Party Calibration

company is responsible for the calibration of all test
equipment. The QA/QC personnel shall ensure that only
calibrated equipment is used in inspection and testing
operations.

List of measuring and testing equipment shall be identified

suitable to the need of the job specifications.

Calibration shall be done against a certified reference

standard whose accuracy is traceable to the National
Standard or obtained from independent reproducible
standard. Calibrated test equipment shall be provided with
calibration status identification sticker or tag. Defective
equipment or those calibration date had expired shall be
immediately segregated for appropriate action.

A list of calibrated measuring and test equipment shall be

maintained showing the equipment identification, serial
number, the calibration dates and due dates.

7.1.6. Organizational Knowledge

NSC has determined and maintained the necessary knowledge

specific to processes and competence for personnel performing work
requirements. The knowledge is determined in terms of evaluation of
personnel work experience for specified process, at the time of hiring
or at the time of transfer from one process to another. This is covered
as part of competency parameter itself which include other parameter
like education, training, skill and experience.

7.2 Competence

NSC:

a.) Has determined the competence of its employees doing work under its
control that affects the performance and effectiveness of the integrated
management system;

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b.) Has ensured that its employees are competent on the basis of
appropriate education, training, or experience;
c.) Takes action to acquire necessary competence through trainings or
seminars and evaluate the effectiveness of the actions taken; and
d.) Retains appropriate documented information as evidence of competence.

7.3 Awareness

NSC has ensured that all its employees undergo training program to
familiarize and understand the following:

a.) The specific job duties and responsibilities;

b.) The integrated policy;
c.) The integrated objectives;
d.) Their contribution to the effectiveness of the integrated management
system, including the benefits of improved performance; and
e.) The implication of not conforming with the integrated management
system requirements.

NSC has established a procedure on Competence, Training and Awareness

(Doc. No. NSC-PRO-ADM-002) to fully understand above items and
minimize the impact of hazards that might be encountered in the type of work
undertaken with different clients.

7.4 Communication

NSC implements a procedure for communication (Doc. No. NSC-PRO-007,

Internal and External Communication) to have an effective arrangement for
communicating the operational hazards and the requirements of the
integrated management system within the organization.

Employees are involved in hazard and risk analysis, incident investigation

and are consulted on matters that may affect their health and safety in the
workplace.

The means of communication are via internal memos, posters, notice

boards, letters, website or internet, orientation, trainings and seminars.
Consultations with employees are done during safety meetings, tool box
talks, interviews, discussions and investigation process. Contractors and
suppliers who work for or on behalf of are consulted on changes in the
workplace or activities that could affect their Integrated Management
System. Decision to communicate externally about significant environmental
aspects and the required methodology is documented in the mentioned
procedure.

For external communication, NSC has defined or designated the

responsibility for each relevant department. It included communication to
and/or from external interested parties such as;

a.) Communication to and/or from customer relevant to the contracted

products, its feedback including resolutions of complaints.

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b.) Communication to and/or from external providers relevant to the

purchased products or services. Also refer to 8.2.1.
c.) Communication to and/or from regulatory bodies.

Wherever required, organization shall retain documented information for

internal and external communications.

7.5 Documented Information

7.5.1 General

NSC has established an Integrated Management System which

includes documented information for Integrated Policy, Integrated
Objectives and the structure of its documentation in four (4) levels to
ensure that the products provided by NSC conform to specified
requirements and continually improves its effectiveness.

The structure of the IMS documented information is illustrated below

and elaborated in the succeeding paragraphs:

IMS DOCUMENTATION STRUCTURE

7.5.2 Creating and Updating

Level 1 – Integrated Management System Manual (this Manual),

as documented information, is introductory describing NSC’s
Integrated Policy and objectives and broadly stating what are to be
done to assure expected quality of products. The manual has covered
all the requirements of the International Standards such as the ISO
45001:2018, ISO 14001:2015 & ISO 9001:2015. The Integrated
Manual also makes reference of the applicable procedures.

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Level 2 – Integrated System Procedures are documented

information which describe the overall procedures and responsibilities
for the operating the Integrated Management System (IMS) by all
divisions, departments or units of NSC to effectively implement the
requirements of ISO 45001:2018, ISO 14001:2015 & ISO 9001:2015
standards. It covers related policies and procedures to ensure the
effective planning, operation and process control of NSC.

Level 3 – Process Flows and Work Instructions are documented

information, which describes the specific quality process. Contain
individual process flow documents, work instructions, internal
specifications operational processes & instructions and plans
pertaining to the business operations.

Level 4 – Records & Forms these comprise the fourth level of the
Integrated System documentation. These are generated and
maintained as per the system requirements. These provide evidence
that the Integrated System has been implemented and maintained
effectively. The particular record to be generated and the standard
formats to be used are detailed under the relevant functional
procedures.

7.5.3 Control of Documented Information

As part of documented information, NSC maintains a documented

procedure for the Control of Documented Information (Doc. No. NSC-
PRO-DCS-001). This procedure details the process of documentation
including its review, approval, changes and distribution.

NSC adheres to the adequate control of documented information, is

an essential requirement in the pursuit of an efficient operation.

The IMS manual distribution is divided into two (2) categories as

follows:

a.) Controlled Copies:

Controlled copies of the IMS manual shall be stamped “Controlled

Copy” and issued to the authorizes holders. Any changes in the IMS
manual affected by any revisions shall be incorporated to the
controlled copies issued.

The original IMS Manual is under the custody of QA/QC Head.

List of “Controlled Copy” holders are the following:

1.) Director & General Manager – Controlled Copy # 01

2.) Management Representative – Controlled Copy # 02
3.) Document Control Section – Controlled Copy # 03

b.) Uncontrolled Copies:

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Any photocopy of NSC IMS document is considered as “Uncontrolled

Copy”.

A soft copy of the original Integrated Management System Manual (in

PDF format) is available at NSC’s portal.

7.5.3.1 Documented Information Control Coverage

Documented information subject to control can be in the form

of hard copy or electronic media. NSC ensures that
documented information of external origin it has determined
to be necessary for the planning and operation of the IMS.

7.5.3.2 Documented Distribution Control

a. Management System documented information are

identified and its distribution is controlled. Documents
cover but not limited to the following:

 Department Functional Procedures

 Quality Plan
 Safety Plan
 Specific Work Process Procedure / Method Statement
 Industry Codes and Standards
 Client Specifications
 Materials Specifications
 Manufacturer’s Recommendation
 Change Orders / Contract Amendments
 Third Party Test and Inspection Reports
 Internal / External Audit Reports

b. NSC prevents the unintended use of obsolete

documented information and to apply suitable
identification to them if they are retained for any purpose.

c. While creating or updating any documented information,

NSC ensures proper identification and description, to have
it in proper format and media and to have proper review
and approval for adequacy.

d. NSC has established a documented information in form of

procedure to define the controls needed for the
identification, storage, protection, retrieval, retention and
disposition of documented information. The documented
information to be retained is described in Doc. No. NSC-
PRO-DCS-001, to include final QA/QC quality records
comprising all test and inspection certificates / reports for
a particular contract shall also be treated as special type
of documented information which provide evidence of

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conformity to the requirements end effective operation of

the Integrated Management System.

e. All quality records to be retained shall be maintained and

filed in an orderly manner for a retention period of three
(3) years at minimum or as specified in contract
agreement with customers.

f. Quality records retention shall be identified and marked

with “Date of Destroy”. Expiry of the retention period is
described in Doc. No. NSC-PRO-DCS-001. Periodical
audits shall be conducted to ensure safety storage of the
documented information.

g. All company’s computers are protected with anti-virus

program (i.e., Kaspersky Security Center 14 or
equivalent). Documented information in computer shall be
retained or provided with backups.

8.0 OPERATION

8.1 Operational Planning and Control

8.1.1 General

NSC business starts with the identification or selection of prospective

activity and preparation of pre-qualification within the framework of its
integrated objectives.

NSC’s business development arm has a full knowledge of the

company’s line of businesses and it has established and maintains
processes required for management and execution. Each process is
identified, evaluated, planned, documented and controlled.

Inter-department related documented information shall maintain with

proper coordination to achieve an effective and efficient operation to
satisfy the customers and other interested parties.

To outline NSC’s operations, the following shall be considered:

a.) Determine and communicate significant features of the processes

b.) Define training requirements in the operation of processes
c.) Share skill and experience to every work group or department
d.) Measure and audit processes
e.) Analyze, review and improve the processes
f.) Ensure safety for all employees

NSC shall maintain and retain the documented information in order to

have confidence that the processes have been carried-out in planned
manner and to demonstrate the conformity and relevant product to the
defined requirements.

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When any change is required in the plan, NSC shall control such
changes through re-evaluation of associated risks and shall ensure
that all the planned actions are effectively implemented in order to
mitigate any adverse effects.

NSC shall strive for continual improvement to provide satisfactory

activity, to improve customer satisfaction and confidence, to improve
utilization of resources and to improve safety program in order to
achieve more effectiveness and efficiency of its processes.

As well, NSC is committed to properly manage its wastes (Doc. No.

NSC-PRO-EHS-005, Waste Management) to reduce or eliminate its
adverse effect to the environment.

To ensure continual improvement on activity realization, NSC shall

retain evaluation of existing processes, revising procedures and work
instruction (as required) and providing appropriate resources.

NSC has established procedure on Risk Management (Doc. No. NSC-

PRO-005) which includes occupational health and safety risks as well
as related responsibilities and accountabilities of each interested
party. It aims to provide guidance regarding the management of risk to
support the achievement of NSC’s objectives, protect its employees
and business assets and ensure financial sustainability.

Controls related to all occupational health and safety hazards and

risks are identified in Hazard Identification, Risk Assessment &
Observation Register where resultant risks are rated and adequacy of
control is determined.

NSC has established required documented information in defining,

managing and controlling activities associated with specified EMS
risks and significant environmental aspects. Such controls are
identified in Environmental Aspects & Impacts Procedure (Doc. No.
NSC-PRO-EHS-004) where resultant impacts are rated and adequacy
of controls is determined.

Controls include:

a.) Operational controls in the form of method statements, work

instructions, safe systems of work and effective supervision;
b.) Controls related to purchased goods, equipment and services (i.e.,
obtaining approval for raw material & consumable material
purchase, supplier evaluation, availability of product / service
information, documents for preventive maintenance, etc.)

8.1.2 Eliminating Hazards and Reducing OH&S Risks

Controls related to all OH&S hazards and reducing OH&S risks are
defined in Hazard Identification, Risk Assessment & Risk Control

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Procedure (Doc. No. NSC-PRO-005) where resultant risks are rated

and adequacy of controls are determined.

Controls include:

a.) Operational controls in the form of method statements, work

instructions, safe systems of work and effective supervision;
b.) Controls pertaining to supplier and other visitors to the workplace
(i.e., induction, procedures, work supervision and monitoring).

8.1.3 Management of Change

NSC has established a process for the implementation and control of

planned temporary and permanent changes that impact Integrated
Management System performance, including:

a.) New products and processes or changes to existing products and

processes, including:

 Workplace locations and surroundings;

 Work organization;
 Working conditions;
 Equipment; and
 Work force

b.) Changes to statutory and regulatory requirements;

c.) Changes in knowledge or information about OH&S hazards and
OH&S risks;
d.) Development in knowledge and technology.

The organization shall review the consequences of unintended

changes, taking action to mitigate any adverse effects, as necessary.

8.1.4 Procurement

8.1.4.1 General

NSC has established, implemented and maintained a process

to control the procurement of products and services in order
to ensure their conformity to its IMS.

8.1.4.2 Contractors

NSC coordinate its procurement with its contractors, in order

to identify hazards and to assess and control the OH&S risks
arising from:

a.) Contractors’ activities and operations that impact the

organization;

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b.) Organization’s activities and operations that impact the

contractors’ workers.

8.1.4.3 Outsourcing

NSC ensures that outsourced functions and processes are

controlled. Its outsourcing arrangements are consistent with
legal requirements and other requirements and with achieving
the intended outcomes of the Integrated Management
System.

NSC has developed Vendor Qualification Procedure (Doc.

No. NSC-PRO-PUR-002) to assess each new or re-
deployed service provider and determine if it can meet NSC’s
standards.

8.2 Requirements for Products and Services

8.2.1. Customer Communication

Communication with customers includes:

a.) Providing information relating to products and services;

b.) Handling inquiries, contracts or orders, including amendments or
change orders;
c.) Obtaining customer feedback relating to products and services,
including customer complaints;
d.) Handling or controlling customer property; and
e.) Establishing specific requirements for contingency actions, when
relevant.

8.2.2. Determining the Requirements Related to Products and Services

As a fundamental business practice, viability of a certain contract

undertaking depends on the full understanding and acceptance on the
contents of the Contract Agreement with the customers. From
proposal and negotiating stage, the company exercise proper
assessment of documents and any changes identified shall be
incorporated in the Final Contract Agreement.

NSC determines and reviews relevant information related to the

activities to ensure adequate understanding of the needs and
expectations of the customers. Relevant information related to
activities includes but not limited to the following:

 Contract Agreement and Job Specification

 Job Completion Requirements
 Inspection and Test Requirements and Other Requirements
necessary for specified or intended use
 Statutory and Regulatory Requirements applicable to the
activity

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 Any additional requirements, as identified and needed

8.2.3. Review of Requirements Related to Products and Services

8.2.3.1 NSC ensures that the requirements related to products and

services offered to customers are well-defined. NSC conducts
a review before committing to supply products and services to
a customer, to include:

a.) Requirements specified by customer, including the

requirements for delivery and post-delivery activities;
b.) Requirements not stated by the customer, but necessary
for the specified intended use, when known;
c.) Requirements specified by NSC;
d.) Statutory and regulatory requirements applicable to the
products and services; and
e.) Contract or order requirements differing from the
previously expressed.

NSC ensures that the contract or order requirements differing

from those previously defined are resolved.

The customer’s requirements are confirmed by NSC before

acceptance, when the customer does not provide a
documented statement of their requirements.

8.2.3.2 NSC retains documented information, as applicable:

a.) On the results of the review; and

b.) On any new requirements for products or services.

8.2.4. Changes to Requirements for Products or Services

NSC ensures that relevant documented information is amended, and

that relevant persons are made aware of the changed requirements,
when the products and services for requirements are changed.

8.3 Design and Development of Products and Services

The requirements of Clause 8.3 “Design and Development of Products

and services” are NOT applicable to the scope of NSC’s QMS since NSC
does not provide design works but simply implements the design that is
provided by each customer. (You may also refer to Clauses 1.0 and 4.3 of
this Integrated Manual)

8.4 Control of Externally Provided Processes, Products and Services

8.4.1. General

NSC ensures that externally provided processes, products and

services conform to the requirements.

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NSC determines the control applied to externally provided processes,

products and services when:

a.) Products and services from external providers are intended for
incorporation into NSC’s own products and services.
b.) Products and services are provided directly to the customers by
external providers on behalf of NSC; and
c.) A process, or part of a process, is provided by an external provider
as a result of a decision by NSC.

NSC has established a procedure (Doc. No. NSC-PRO-PUR-002,

Vendor Qualification Procedure) to determine and apply criteria for the
evaluation, selection, monitoring of performance, and re-evaluation of
external providers, based on their ability to provide processes or
products and services in accordance with requirements.

NSC retains documented information of these activities and any

necessary actions arising from the evaluations.

8.4.2. Type of External Control

NSC ensures that externally provided processes, products and

services do not adversely affect its ability to consistently deliver
conforming products and services to its customers.

NSC:

a.) Ensures that externally provided processes remain within the

control of its integrated management system;
b.) Defines both the controls that it intends to apply to an external
provider and those it intends to apply to the resulting output;
c.) Takes into consideration:
1. The potential impact of the externally provided processes,
products and services on NSC’s ability to consistently meet
customer and applicable statutory and regulatory requirements.
2. The effectiveness of the controls applied by the external
provider;
d.) Determines the verification, or other activities, necessary to ensure
that the externally provided processes, products and services
meet requirements.

8.4.3. Information for External Providers

NSC ensures the adequacy of requirements prior to their

communication to the external provider.

NSC communicates to external providers its requirements for:

a.) The processes, products and services to be provided;

b.) The approval of:

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1. Products and services;

2. Methods, processes and equipment;
3. The release of products and services;
c.) Competence including any required qualifications of persons;
d.) The external providers’ interaction with NSC;
e.) Control and monitoring of the external providers’ performance to
be applied by NSC; and
f.) Verification or validation activities that the organization, or its
customer, intends to perform at the external providers’ premises.

Aside from NSC Quality Control Inspector and if stipulated in customer

requirements, NSC allows customer’s representative to have access to the
supplier’s facilities to conduct verification to ensure that the product and
services conform to the specifications.

This however will not relieve NSC and the external providers of its
obligations for any subsequent rejection that may be found during
inspections.

As an integral part of the overall inspection and testing processes, the

Material Management Plan shall detail the requirement of receipt inspection,
storage, preservation, traceability identification and inventory control before
the materials are issued for use.

Documented information relevant to the Purchase Orders to external

providers shall be retained.

8.5 Production and Service Provision

8.5.1. Control of Production and Service Provision

NSC implements production and service provision under controlled

conditions.

Controlled conditions include, as applicable:

a.) The availability of documented information the defines:

1. The availability of the products to be produced, the services to
be provided, or the activities to be performed;
2. The results to be achieved;
b.) The availability and use of suitable monitoring and measuring
resources;
c.) The implementation of monitoring and measurement activities at
appropriate stages to verify that criteria for control of processes or
outputs, and acceptance criteria for products and services have
been met;
d.) The use of suitable infrastructure and environment for the
operation of processes;
e.) The appointment of competent persons, including any required
qualification;

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f.) The validation and periodic revalidation of the ability to achieve

planned results of the processes for production and service
provision, where the resulting output cannot be verified by
subsequent monitoring or measurement;
g.) The implementation of actions to prevent human error;
h.) The implementation of release, delivery and post-delivery
activities.

NSC executes a specific activity following the method statement or

construction methodology approved by the customer.

8.5.2. Identification and Traceability

NSC uses suitable means to identify outputs when it is necessary to

ensure the conformity of products and services.

NSC identified the status of outputs with respect to monitoring and

measurement requirements throughout production and service
provision.

NSC controls the unique identification of the outputs when traceability

is a requirement and retains the documented information necessary to
enable traceability.

8.5.3. Property Belonging to Customers or External Providers

NSC exercises care with property belonging to customer or external

providers while it is under the control or being in used by NSC.

NSC identifies, verifies, protects and safeguards customer’s or

external provider’s property provided for use or incorporation into the
products and services.

When the property of the customer or external provider is lost,

damaged or otherwise found unsuitable for use, NSC reports this to
the customer or external provider and retains documented information
on what has occurred.

8.5.4. Preservation

NSC preserved the outputs during production and service provision,

to the extent necessary to ensure conformity to requirements.

8.5.5. Post-delivery Activities

NSC meets the requirements for post-delivery activities associated

with the products and services.

In determining the extent of post-delivery activities that are required,

NSC considers:

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a.) Statutory and regulatory requirements;

b.) The potential undesired consequences associated with its
products and services;
c.) The nature, use and intended lifetime of its products and services;
d.) Customer requirements; and
e.) Customer feedback.

8.5.6. Control of Changes

NSC reviews and controls changes for production and service

provision, to the extent necessary to ensure continuing conformity to
requirements.

NSC retains documented information describing the results of the

review of changes, the person authorizing the change, and any
necessary actions arising from the review.

8.6 Release of Products and Services

NSC implements planned arrangements, at appropriate stages, to verify that

the product and service requirements have been met.

The release of products and services to the customer do not proceed until
the planned arrangements have been satisfactorily completed, unless
otherwise approved by a relevant authority and, as applicable by the
customer.

NSC retains documented information on the release of products and

services. The documented information includes:

a.) Evidence of conformity with the acceptance criteria;

b.) Traceability to the person authorizing the release;

8.7 Control of Nonconforming Outputs

8.7.1 NSC ensures that outputs that do not conform to their requirements
are identified and controlled to prevent their unintended use or
delivery.

NSC takes appropriate action based on the nature of the

nonconformity and its effect on the conformity of products and
services. This also applies to nonconforming products and services
detected after delivery of products, during or after the provision of
services.

NSC deals with nonconforming outputs in one or more of the following

ways:

a.) Correction;
b.) Segregation, containment, return or suspension of provision of
products and services;

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c.) Informing the customer; and

d.) Obtaining authorization for acceptance under concession.

Conformity to the requirements is verified when nonconforming

outputs are corrected.

8.7.2 NSC retains documented information that:

a.) Describes the conformity;

b.) Describe the actions taken;
c.) Describes any concession obtained; and
d.) Identifies the authority deciding the action in respect of the
nonconformity.

8.8 Emergency Preparedness and Response

The procedure for Emergency Preparedness and Response (Doc. No. NSC-
PRO-EHS-002) supported by Emergency Response Plans (ERPs) have
been developed and relevant personnel have been identified in order to
effectively communicate and take any necessary actions. Assigned Safety
Personnel ensures that drills and other emergency practices are conducted
regularly and recorded, in order to create awareness of the OH&S
consequences, actual or potential, of their work activities and the benefits of
improved personnel performance.

Review of response plans is mandatory, specifically, immediately after an

occurrence of any incident or emergency.

9.0 PERFORMANCE EVALUATION

9.1 Monitoring, Measurement, Analysis and Evaluation

9.1.1. General

NSC determines:

a.) What needs to be monitored and measured;

b.) The methods for monitoring, measurement, analysis and
evaluation needed to ensure valid results;
c.) Went the monitoring and measuring is performed;
d.) When the results from monitoring and measurement are analyzed
and evaluated.

NSC evaluates the performance and the effectiveness of the

integrated management system.

NSC retains appropriate documented information as evidence of the

results.

9.1.2. Customer Satisfaction

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NSC monitors customers’ perceptions of the degree to which their

needs and expectations have been fulfilled. NSC determines the
methods for obtaining, monitoring and reviewing this information.

9.1.3. Analysis and Evaluation

NSC analyzes and evaluates appropriate data and information arising

from monitoring and measurement.

The results of analysis are used to evaluate:

a.) Conformity of products and services;

b.) The degree of customer satisfaction;
c.) The performance and effectiveness of the integrated management
system;
d.) If planning has been implemented effectively;
e.) The effectiveness of actions taken to address risks and
opportunities;
f.) The performance of external providers; and
g.) The need for improvements to the integrated management system.

9.2 Internal Audit

9.2.1 NSC has established a procedure on Internal Audit (Doc. No. NSC-
PRO-QA-001) at planned intervals to provide information on whether
the integrated management system:

a.) Conforms to:

1. NSC’s own requirements for its integrated management
system;
2. The requirements of ISO 9001:2015, ISO 14001:2015 and ISO
45001:2018.

b.) Is effectively implemented and maintained.

9.2.2 NSC:

a.) Has planned, established, implements and maintains an audit

program including the frequency, methods, responsibilities,
planning requirements and reporting, which shall take into
consideration the importance of the processes concerned,
changes affecting the organization, and the results of previous
audits;
b.) Defines the audit criteria and scope of each audit;
c.) Selects auditors and conducts audits to ensure objectivity and
impartiality of the audit process;
d.) Ensures that the results of the audits are reported to relevant
management;
e.) Takes appropriate correction and corrective actions without undue
delay; and

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f.) Retains documented information as evidence of the

implementation of the audit program and the audit results.

9.3 Management Review

9.3.1 General

NSC’s top management reviews its integrated management system,

at planned intervals, to ensure continuing suitability, adequacy,
effectiveness, alignment with its strategic direction and continual
improvement of its systems.

NSC has set a guideline for routine evaluation of whether

management systems are performing as intended and producing the
desired results as efficiently as possible guided by its established
procedure (Doc. No. NSC-PRO-QA-003, Management Review).

9.3.2 Management Review Inputs

The management review is planned and carried out taking into

consideration:

a.) The status of actions from previous management reviews;

b.) Changes in external and internal issues that are relevant to the
integrated management system;
c.) Information on the performance and effectiveness of the integrated
management system, including trends in:
1. Customer satisfaction and feedback from relevant interested
parties;
2. The extent to which integrated objectives have been met;
3. Process performance and conformity of products and services;
4. Nonconformities and corrective results;
5. Monitoring and measurement results;
6. Audit results;
7. The performance of external providers;
d.) The adequacy of resources;
e.) The effectiveness of actions taken to address risks and
opportunities (see 6.1);
f.) Opportunities for continual improvement.

9.3.3 Management Review Outputs

The outputs of management review include decisions and actions

related to:

a.) Opportunities for continual improvement;

b.) Any need for changes to the integrated management system; and
c.) Resources needs.

NSC retains documented information as evidence of the results of

management reviews.

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10.0 IMPROVEMENT

10.1 General

NSC determines and selects opportunities for improvement and implements

any necessary actions to meet customer requirements and enhance
customer satisfaction.

These include:

a.) Improving products and services to meet customer requirements as well

as to address future needs or expectations;
b.) Correcting, preventing or reducing undesired effects; and
c.) Improving the performance and effectiveness of the integrated
management system.

10.2 Incident Investigation

NSC has established a procedure for Incident Investigation and Reporting

(Doc. No. NSC-PRO-EHS-001) which demonstrates the method of how NSC
carries out an incident investigation (i.e., accident, near miss or emergency),
its reporting as well as the specific responsibilities and authorities of
personnel. The procedure delineates how the following processes are
carried out and by whom:

a) Incident scene preservation;

b) Incident investigation documentation; and
c) Investigation process

An Incident Investigation Log forms part of reactive measures of

performance as stated in Section 9.1 of this manual. Incident facts are
entered initially either in Incident / Accident Report form or in NCR / CA
Report form after which a full investigation report is finalized and submitted
to the Director & General Manager.

10.3 Nonconformity and Corrective Action

The need for corrective and preventive actions is determined on the basis of
identified potential and actual non-conformities.

Corrective actions are normally generated whenever there are non-

conformities such as deviation in quality aspects, unsafe working systems,
noncompliance with procedures or work instructions, unsafe acts and
conditions as a result of inspections and surveys, deviation in emergency
response, or an audit finding and failure to comply with regulatory, statutory,
or customer requirements.

Non-conformances normally occurs or can be identified during risk analysis

assessment and review, monitoring and measurement activities, routine or
surveillance inspections, failure to wear PPE’s, failure to report defective
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plan or machinery, unavailability of training and/or qualification records,

customer complaints, internal audits or surveillances, quality inspections and
testing, safety inspections and review of any documents and records.

10.2.1 When a nonconformity occurs, NSC:

a.) Reacts to the nonconformity and, as applicable:

1. Take action to control and correct it;
2. Deal with the consequences;
b.) Evaluate the need for action to eliminate the cause(s) of
nonconformity, in order that it does not recur or occur elsewhere,
by:
1. Reviewing and analyzing the nonconformity;
2. Determining the causes of the nonconformity;
3. Determining if similar nonconformities exist, or could potentially
occur;
c.) Implements any action needed;
d.) Reviews the effectiveness of any corrective action taken;
e.) Updates risks and opportunities determined during planning, if
necessary;
f.) Makes changes to the integrated management system, if
necessary.

Corrective actions are appropriate to the effects of the

nonconformities encountered.

NSC has established a procedure for the Control of Non-Conformities

(Doc. No. NSC-PRO-QC-007).

10.2.2 NSC retains documented information as evidence of:

a.) The nature of the nonconformities and any subsequent actions

taken;
b.) The results of any corrective action.

10.4 Continual Improvement

NSC is committed to continually improves the suitability, adequacy and

effectiveness of the Integrated Management System by promoting workers
participation in implementing actions for its continual improvement in order to
meet or exceeds customer satisfaction, eliminating hazards and preventing
pollution.

NSC considers the results of the analysis and evaluation, and the outputs
from the management review, to determine if there are needs for
opportunities, which shall be addressed as part of the continual
improvement.

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 APPENDIX A
Doc. No. NSC-IMSM-001

S.N. TERMS DEFINITIONS

1 Audit An audit is systematic evidence gathering process. Audits must be independent and
evidence must be evaluated objectively to determine how well audit criteria are being
met.
2 Audit Program Set of audits to be carried out during a planned time.
3 Audit Scope Extent and range of a given audit.
4 Audit Criteria Audit criteria are used as a reference point and include policies, requirements, and
other forms of documented information. They are compared against audit evidence
to determine how well they are being met. Audit evidence is used to determine how
well policies are being implemented and how well requirements are being followed.
5 Audit Evidence Records, verified statements of fact or other information relevant to the audit.
6 Audit Findings Results of the evaluation of the collected audit evidence against audit criteria.
7 Audit Conclusions Outcome of an audit decided by the audit team after consideration of all the audit
findings.
8 Auditee Organization person being audited.
9 Audit Team One or more auditors conducting an audit, one of whom is appointed as leader.
10 Auditor Person qualified from a certification body to conduct audits.
11 Acceptable Risk Risk that has been reduced to a level that can be tolerated by the organization having
regard to its legal obligations and its own OH&S Policy.
12 Accident An accident event that results in harm to people, damage to property or loss to
process
13 Continual Recurring activity to increase the ability to fulfill requirements.
Improvement
14 Customer Organization or person that receives a product.
15 Customer Satisfaction Customer’s perception of the degree to which the customer’s requirements have
been fulfilled.
16 Capability Ability of an organization, system, or process to realize a product that fulfils the
requirements for that product.
17 Characteristic A characteristic is a distinctive feature or property of something. Characteristics can
be inherent or assigned and can be qualitative or quantitative. An inherent
characteristic exists in something or is a permanent feature of something while an
assigned characteristic is a feature that is attributed or attached to something.
18 Competence Competence means being able to apply knowledge and skill to achieve intended
results. Being competent means having the knowledge and skill that you need and
knowing how to apply it. Being competent means that you’re qualified to do the job.
19 Concession A concession is a special approval that is granted to release a nonconforming product
or service for use or delivery. Concessions are usually restricted to a specific use and
limited by time and quantity and tend to specify that nonconforming characteristics
may not violate specified limits.
20 Conformity Conformity is the "fulfillment of a requirement". To conform means to meet or comply
with requirements and a requirement is a need, expectation, or obligation. There are
many types of requirements including customer requirements, quality requirements,
Integrated management requirements, management requirements, product
requirements, service requirements, contractual requirements, statutory
requirements, and regulatory requirements.
21 Consultation Seeking views before making a decision
22 Correction A correction is any action that is taken to eliminate nonconformity.
23 Corrective Action Action taken to eliminate the root cause(s) of the detected Non-Conformity or an
incident in order to prevent recurrence.
24 Contractor External organization providing services to the organization in accordance with
agreed specifications, terms and conditions
25 Continual Focused on increasing effectiveness and efficiency of recurring activity to enhance
Improvement performance.
26 Compliance Legal requirements that an organization must comply with and other requirements
obligations that an organization has to or chooses to comply with
27 Critical A designation of what is vital to the prevention or mitigation to any event that may
produce any adverse environmental impact
28 Design & Set of process that transforms requirements into specified characteristics or into the
Development specification of a product, process or system.

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 APPENDIX A
Doc. No. NSC-IMSM-001

S.N. TERMS DEFINITIONS

29 Documented The term documented information refers to information that must be controlled and
Information maintained and its supporting medium. Documented information can be in any format
and on any medium and can come from any source. Documented information
includes information about the management system and related processes. It also
includes all the information that organizations need to operate and all the information
that they use to document the results that they achieve.
30 Efficiency Relationship between the result achieved and the resources used.
31 Effectiveness Extent to which planned activities are realized and planned results achieved
32 Environment Surroundings in which the company operate, including air, water, land resources,
flora, fauna, humans and their interrelation
33 Environmental Aspect Any element of business activities, products or services which can interact with the
environment
34 Environmental Impact Any change to the environment, whether adverse or beneficial, wholly or partially
resulting from an activities, products or services of the business.
35 Environmental performance related to the management of environmental aspects
performance
36 Guideline Document stating recommendations or suggestions.
37 Hazard Source with a potential to cause injury and ill health
38 Information Information is “meaningful data”.
39 Interested An interested party is anyone who can affect, be affected by, or believe that they are
Party affected by a decision or activity. An interested party is a person, group, or
organization that has an interest or a stake in a decision or activity.
40 Infrastructure System of facilities, equipment and services needed for the operation of an
organization.
41 Inspection Conformity evaluation by observation and judgment accompanied as appropriate by
measurement, testing or gauging.
42 Injury and ill health Adverse effect on the physical, mental or cognitive condition of a person
43 Incident An undesired event that results in. or under slightly different circumstances could
have resulted in, an unwanted impact on the safety or health of people, property or
the environment
44 Knowledge Knowledge is a collection of information and a justified belief that this information is
true with a high level of certainty.
45 Legal requirements Legal requirements that an organization has to comply with and other requirements
and other that an organization has to or chooses to comply with
requirements
46 Life Cycle Consecutive and interlinked stages of a product (or service) system, from raw
material acquisition or generation from natural resources to final disposal
47 Monitoring Determining the status of a system, a process or an activity
48 Management System Set of interrelated or interacting elements of an organization (3.1) to establish policies
(3.14) and objectives (3.16) and processes (3.25) to achieve those objectives
49 Measurement Measurement is a process that is used to determine a value. In most cases this value
will be a quantity.
50 Measurement Process Set of interrelated resources, activities, and influences related to a measurement.
51 Measurement Control Set of operations necessary related to achieve meteorological confirmation and
System continuous control of measurement processes.
52 Measuring Equipment Instrument, measurement standard, reference material and/or auxiliary apparatus
necessary to implement a measurement process for carrying out a specified and
defined measurement.
53 Non-Conformity Non-fulfilment of a requirement.
54 Organization Person or group of people that has its own functions with responsibilities, authorities
and relationships to achieve its objectives
55 Organizational Orderly arrangement of responsibilities, authorities and relationships between staff of
Structure a company.
56 Opportunity Circumstance or set of circumstances that can lead to improvement of OH&S
performance
57 Outsource Make an arrangement where an external organization performs part of an
organization’s function or process
58 Occupational Health & (OH&S) Conditions & Factors that affect the well-being of employees, temporary
Safety workers, contractors, personnel, visitors & any other person in the work place.
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 APPENDIX A
Doc. No. NSC-IMSM-001

S.N. TERMS DEFINITIONS

59 Objectives Objectives set by the organization to achieve specific results consistent with the
policy.
60 Planning Focused on setting QHSE objectives and specifying necessary operational
processes and related resources to fulfill the objectives.
61 Process Set of interrelated or interacting activities which transforms inputs into outputs.
62 Procedure Specified way to carry out an activity or a process. Procedures may be documented
or not.
63 Product Result of a process.
64 Participation Involvement in decision-making.
65 Performance Performance related to the effectiveness of the prevention of injury and ill health to
workers and the provision of safe and healthy workplaces
66 Plan Document specifying the management system elements and the resources to be
applied in a specific case.
67 Policy Intentions and direction of an organization, as formally expressed by its top
management policy to prevent work-related injury and ill health to workers and to
provide a safe and healthy workplace
68 Prevention of Pollution Use of processes, practices, techniques, materials, products, services or energy to
avoid, reduce or control (separately or in combination) the creation, emission or
discharge of any type of pollutant or waste, in order to reduce adverse environmental
impacts.
69 Quality Ability of a set of inherent characteristics of a product, system or process to fulfill
requirements of customers and other interested parties.
70 Quality Assurance Part of quality management, focused on providing confidence that quality
requirements will be fulfilled.
71 Quality Control Part of quality management, focused on fulfilling quality requirements.
72 Regulatory A regulatory requirement is an obligation that is specified by an authority which gets
Requirement its mandate from a legislative body.
73 Risk Combination of the likelihood of occurrence of a work-related hazardous event or
exposure(s) and the severity of injury and ill health that can be caused by the event
or exposure(s).
According to ISO 9000, risk is the “effect of uncertainty on an expected result” and
an effect is a positive or negative deviation from what is expected.
74 Risk-based Risk-based thinking refers to a coordinated set of activities and methods that
Thinking organizations use to manage and control the many risks that affect its ability to
achieve objectives. Risk-based thinking replaces what the old standard used to call
preventive action.
75 Safety Safety encompasses the Systems, Programs, Procedures, and practices required for
the prevention of incidents.
76 Specification Document stating requirements.
77 Service Intangible product that is the result of at least one activity performed at the interface
between the supplier and customer.
78 Supplier Organization or product that provides a product.
79 Top management Person or group of people who directs and controls an organization at the highest
level.
80 Traceability Ability to trace the history, application or location of that which is under consideration.
81 Work Environment Set of conditions under which a person operates.
82 Worker The work or work-related activities performed under the control of the organization
may be performed by workers employed by the organization, workers of external
providers, contractors, individuals, agency workers, and by other persons to the
extent the organization shares control over their work or work-related activities,
according to the context of the organization.
83 Workplace Place under the control of the organization where a person needs to be or to go for
work purposes.
84 Workshop Any physical location in which work related activities are performed under the control
of the organization.

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 APPENDIX B
Doc. No. NSC-IMSM-001

LIST OF NSC PROCEDURES

Department / Process
Item Code Description New Doc. No. Rev. No. Section in NSC-IMSM-001
Owner

1 General Document GEN Incentive Program for NSC Employees NSC-PRO-001 0 General

2 General Document GEN Policy in the Issuance of Uniforms to NSC Employees NSC-PRO-002 0 General

3 General Document GEN Issues with Related Interested Parties Procedure NSC-PRO-003 0 4.1, 4.2

4 General Document GEN Determining Risks and Opportunities NSC-PRO-004 0 6.1

5 General Document GEN Hazard Identification, Risk Assessment and Risk Control NSC-PRO-005 0 8.1.2

6 General Document GEN Statutory and Regulatory Requirements Procedure NSC-PRO-006 0 1.0, 4.2, 5.1.2, 7.1.4, 8.1.3,
8.2.2, 8.2.3, 8.4.2, 8.5.5, 10.3

7 General Document GEN Internal and External Communication NSC-PRO-007 0 7.4

8 Quality Assurance QA Integrated Management System Manual NSC-IMSM-001 0 General

9 Quality Assurance QA Internal Audit NSC-PRO-QA-001 0 9.2.1,

10 Quality Assurance QA Planning of Objectives NSC-PRO-QA-002 0 General

11 Quality Assurance QA Management Review NSC-PRO-QA-003 0 9.3.1

12 Document Control DCS Control of Documented Information NSC-PRO-DCS-001 0 7.5.3

Section

13 Procurement PUR Vendor Qualification Procedure NSC-PRO-PUR-001 0 8.1.4.3, 8.4.1

14 Quality Control QC Quality Control System NSC-PRO-QC-001 0 General

15 Quality Control QC Material Receiving Inspection System NSC-PRO-QC-002 0 General

16 Quality Control QC In-Process Inspection System NSC-PRO-QC-003 0 General

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 APPENDIX B
Doc. No. NSC-IMSM-001

Department / Process
Item Code Description New Doc. No. Rev. No. Section in NSC-IMSM-001
Owner

17 Quality Control QC In-Process Inspection System NSC-PRO-QC-004 0 General

18 Quality Control QC Calibration System and Control NSC-PRO-QC-005 0 7.1.5.1

19 Quality Control QC Qualification and Certification of QA/QC Personnel NSC-PRO-QC-006 0 General

20 Quality Control QC Control of Non-Conformities NSC-PRO-QC-007 0 10.3

21 Administration & ADM Company Rules and Regulations NSC-PRO-ADM-001 0 General

Human Resources

22 Administration & ADM Competence, Training and Awareness NSC-PRO-ADM-002 0 General

Human Resources

23 Environment, Health, EHS Incident Reporting and Investigation Procedure NSC-PRO-EHS-001 0 10.2
Safety & Security

24 Environment, Health, EHS Emergency Preparedness and Response Procedure NSC-PRO-EHS-002 0 8.8
Safety & Security

25 Environment, Health, EHS Safety Rules and Practices NSC-PRO-EHS-003 0 General

Safety & Security

26 Environment, Health, EHS Environmental Aspects and Impacts NSC-PRO-EHS-004 0 8.1.1

Safety & Security

27 Environment, Health, EHS Waste Management NSC-PRO-EHS-005 0 8.1.1

Safety & Security

NOTES:

1. NSC may revise, delete or cancel any of above procedures at any given time whenever necessary.
2. NSC may develop any additional procedure if the nature requires for system improvement.

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 APPENDIX C
Doc. No. NSC-IMSM-001

PROCESS INTERACTION DIAGRAM

(Northensky Contracting Company)

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