BM2217
Members:
Angub, Joven
Dela Peña, Alexis
Dolon, Michael John
Eroy, Yvan
Jadraque, Joshua
Miguel, Adonis
Sambilad, Adrian
Silador, Crisjohn
Pito, Nathanniel John
BSIT 2-2AA
Submitted: 02/16/2025
04 Performance Task 1 *Property of STI
Page 1 of 7
BM2217
RISK MANAGEMENT PLAN
MEDEXPRESS exemplifies technopreneurship by harnessing innovation to solve real-world healthcare
challenges. It enhances medicine accessibility, reduces dependency on physical pharmacy visits, and
TECHNOPRENEURIAL
creates a sustainable business model through partnerships and digital revenue streams. By bridging the
IDEA
gap between technology and healthcare, MEDEXPRESS is set to transform the future of medicine
delivery.
The risk of our enterprise is the competitors. There were many enterprises like us, but they could order
IDENTIFIED RISK food and medicine simultaneously, like Grab, Food Panda, Maxi, etc.
PROBABLE IMPACT In terms of service, they have more advantages because of the flexibility of their services. They are also
more convenient because they can order medicine and food at the same time.
We will implement real-time tracking to monitor deliveries and minimize delays.
MITIGATION RESPONSE Partnerships with multiple suppliers will ensure consistent medicine availability. Strong data
protection measures will be enforced to safeguard customer information.
04 Performance Task 1 *Property of STI
Page 2 of 7
BM2217
PLANNED We will conduct regular reviews to improve delivery efficiency and customer satisfaction. Employees will
ACTIONS receive training on data security and regulatory compliance. Routine audits will be performed to
maintain legal and operational standards.
REQUIRED We will need GPS tracking software and a reliable delivery fleet. Secure data management systems and
RESOURCES cybersecurity tools are essential. Legal counsel and an audit team will ensure compliance with industry
regulations.
PARTIES
RESPONSIBLE 1-4 months process of improvement
PROPOSED Logistics Manager and Service Team
TIMELINE
MONITORING PROCESS Utilize data analytics to monitor delays and adjust logistics strategies accordingly.
04 Performance Task 1 *Property of STI
Page 3 of 7
BM2217
SWOT Analysis
Directions: Analyze your business and look for its strengths, weaknesses, opportunities, and threats. Fill out the SWOT analysis table.
STRENGTH WEAKNESSES
Customer Reach - It can serve a wide range of customers, like Competition from traditional pharmacy - physical pharmacy quicker
people from remote areas, and places that don't have any physical access and lower price.
pharmacy.
Safety and Privacy- For the safety and privacy of the customer, Vulnerability to Cybersecurity Threats - MedExpress is a online based
some of the patients are shy to buy their medication because it is business, it is vulnerable of threats like hacking of data and information.
so sensitive so with this business we can ensure that the privacy
for customers needing sensitive medications. Limited Control over Delivery - Delays because of traffics, bad weathers
Convenient and Accessible - MedExpress offers home delivery and issues of lost packages.
which is convenient to the people with mobility issues and busy
people.
Potential Partnerships - MedExpress could collaborate with
doctors, hospital, and in other medical field, offering a larger
service network.
OPPORTUNITIES THREATS
MedExpress has strong opportunities, including the growing demand for However, the business faces challenges such as regulatory compliance,
online services, an aging population needing convenient healthcare, and competition from established pharmacies, delivery delays, cybersecurity
advancements in technology that improve efficiency. Partnerships with risks, and customer skepticism about online medicine purchases.
pharmacies and diverse payment options can further enhance customer Successfully navigating these threats while leveraging its strengths will
trust and accessibility. be key to MedExpress’s long-term success.
04 Performance Task 1 *Property of STI
Page 4 of 7
BM2217
TOWS Analysis
Directions: Fill out the TOWS analysis table. Formulate strategies by referring to your SWOT.
STRENGTHS(S) WEAKNESSES(W)
INTERNAL FACTORS • Flexibility & Availability – People do • Stock Availability Issues – Some
not need to physically visit stores to medicines may go out of stock, leading
procure their medications, which is to delays.
ideal for fast-paced people, elderly, and • Delivery Limitations – Coverage could
differently abled persons be limited to certain areas, impacting
• Time-Saving Service – Reduces the potential consumers.
need for long pharmacy lines and travel • Dependency on Suppliers – If suppliers
time. experience delays, MedExpress may
• User-Friendly Platform – Guarantees a struggle to meet demands.
smooth ordering process, making it • Strict Pharmaceutical Regulations –
available to everyone. Compliance with legal requirements
• Reliable Delivery – Guarantees on-time can be challenging and costly.
and safe delivery of medicine. • Competition from Large Pharmacy
Chains – Bigger companies like Mercury
Drug and Watsons have established
customer loyalty.
• Logistics and Delivery Challenges –
Traffic, weather, and courier delays can
affect timely medicine delivery.
EXTERNAL FACTORS • Growing Demand for Online • Strict Pharmaceutical Regulations –
Healthcare Services – More people Compliance with legal requirements
prefer online medicine delivery, can be challenging and costly.
increasing MedExpress's potential • Competition from Large Pharmacy
market. Chains – Bigger companies like Mercury
Drug and Watsons have established
• Increased Internet and Smartphone customer loyalty.
Usage – More people have access to
• Logistics and Delivery Challenges –
online services, expanding
Traffic, weather, and courier delays can
04 Performance Task 1 *Property of STI
Page 5 of 7
BM2217
MedExpress’s customer base, affect timely medicine delivery.
expanding MedExpress’s customer base
OPPORTUNITIES (O) S-O STRATEGIES W-O STRATEGIES
Take Advantage of Opportunities: Reach more customers: Use our wide reach to Beat traditional pharmacies: Offer services that
1. Improve online services to meet growing serve more people in remote areas and places traditional pharmacies can't, like online
demand. without pharmacies.
consultations and personalized medicine advice.
2. Offer convenient healthcare services for Protect customer privacy: Offer private and safe Protect against cyber threats: Invest in strong
older adults. services to attract customers who need cybersecurity measures to protect customer
3. Use technology to make services faster and sensitive medications data and build trust.
better. .
4. Partner with pharmacies to increase trust Make delivery convenient: Use our home Improve delivery control: Partner with reliable
delivery service to attract busy people and those delivery services and use tracking technology to
and accessibility.
with mobility issues ensure timely and secure deliveries.
5. Offer many payment options to make it easy .
for customers. Partner with medical professionals: Collaborate By turning our weaknesses into opportunities,
with doctors, hospitals, and other medical we can stay ahead of the competition and build
professionals to offer more services and attract a loyal customer base.
new customers.
THREATS (T) S-T STRATEGIS W-T STRATEGIES
Overcome Threats: Ensure regulatory compliance: Use strong Streamline delivery operations: Improve
1. Follow rules and regulations to avoid operational procedures and legal guidance to tracking and coordination to prevent late
problems. comply with industry regulations and avoid legal deliveries and maintain customer trust.
issues. Enhance data security: Strengthen encryption
2. Compete with other pharmacies by offering Enhance service quality: Leverage technology and authentication measures to address
better services. and customer service excellence to outperform cybersecurity concerns.
3. Fix delivery delays to make customers happy. competitors. Improve partnerships with pharmacies: Work
4. Protect customer information from cyber Optimize logistics: Strengthen partnerships closely with traditional pharmacies to gain
threats. with logistics providers to minimize delivery credibility and overcome skepticism.
delays and improve customer satisfaction. Expand payment options: Offer more payment
5. Build trust with customers by showing the
Invest in cybersecurity: Use advanced security methods, including cash on delivery, to cater to
benefits of online medicine purchases. measures to protect customer data from cyber hesitant online buyers.
By following these strategies, MedExpress can threats. Customer feedback system: Implement a
succeed and grow Educate customers: Run awareness feedback and resolution system to continuously
campaigns on the safety and benefits of online improve services and address complaints
medicine purchases to build trust. proactively.
04 Performance Task 1 *Property of STI
Page 6 of 7
BM2217
Rubric for Risk management plan:
CRITERIA PERFORMANCE INDICATORS POINTS
Content Provided pieces of evidence, supporting details, and factual
22
scenarios
Organization of ideas Expressed the points in a clear and logical arrangement of
8
ideas in the paragraph.
TOTAL 30
Rubric for SWOT and TOWS analysis (2 items x 35 points):
CRITERIA PERFORMANCE INDICATORS POINTS
Content The group's analysis clearly and thoroughly identified their 25
enterprise's opportunities, strengths, opportunities, and
weaknesses. The group has formulated appropriate strategies
using their TOWS.
Organization of Ideas Output is clear and connected to the group's chosen business 10
idea.
TOTAL 35
04 Performance Task 1 *Property of STI
Page 7 of 7
