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NAPERVILLE, UNITED STATES, 60565 • [email protected] •

OMARR ROBERTS
Ambitious and motivated recent graduate

PROFESSIONAL SUMMARY

Ambitious and motivated recent graduate with a proven track record in technical support, customer service, and leadership roles.
Demonstrates exceptional problem-solving skills and a positive attitude, contributing to team success and operational efficiency.
Eager to leverage strong technical abilities and strategic thinking in a dynamic company to drive innovation and growth.

EMPLOYMENT HISTORY
DESKTOP SUPPORT SPECIALIST Jun 2022 - Aug 2024
J.L Harris Transportation South Holland, IL
Handled IT ticket requests, providing technical support to maintain system performance.
Resolved issues promptly, ensuring minimal downtime and optimal system functionality.
Used diagnostic tools to identify and address technical problems, improving user satisfaction.
Collaborated with team members to prioritize and manage IT support tasks efficiently.
WAREHOUSE MANAGEMENT Jun 2021 - Aug 2021
Great Western Tile Company Naperville,IL
Resolved client issues with excellent customer service, fostering a positive warehouse environment.
Implemented an inventory tracking system, enhancing accuracy and operational workflow.
Learned and applied company processes, reducing order fulfillment time and boosting efficiency.
Fostered team cohesion through effective communication, increasing productivity.
Operated machine lift to load and unload pallets, ensuring safe and efficient storage operations.
FOOD SERVICE WORKER Jun 2018 - Aug 2018
Burger King Naperville, IL
Handled customer orders at the register, ensuring accuracy and efficiency.
Prepared and assembled food orders, maintaining high-quality standards.
Kept work area clean and organized, adhering to health and safety regulations.
Mastered multitasking in a fast-paced environment, balancing customer service and food preparation.
Contributed to a positive team environment, enhancing overall customer satisfaction.
BAGGER May 2017 - Nov 2017
Mariano's Naperville, IL
Bagged groceries efficiently, ensuring customer satisfaction and swift service.
Maintained parking lot cleanliness, enhancing overall store appearance.
Stocked shelves promptly, ensuring product availability and organization.
Cleaned production areas, adhering to safety and hygiene standards.
Greeted customers warmly, fostering a positive shopping experience.
PROFESSIONAL ARENA FOOTBALL PLAYER Mar 2024 - Jul 2024
Sioux City Bandits Sioux City, IA
Led offensive line as starting Left Tackle/Guard, ensuring quarterback safety and offensive line stability.
Awarded Rookie Offensive Player of the Year for exceptional performance.
Ranked top 3 best Rookie player in the Area League, showcasing superior skills.
Key contributor to team success, demonstrating leadership through performance.
Promoted positive team dynamics and protected quarterback effectively.
Adapted quickly to professional arena football, developing strategic plays and techniques that enhanced offensive efficiency
and team competitiveness.
Embraced challenges of professional sports, consistently improving skills and game understanding, while maintaining
unwavering dedication to team objectives.
DESKTOP SUPPORT TECH Jun 2020 - May 2023
Dmokim Transit Naperville, IL
Optimized desktop support processes, reducing resolution time and enhancing user satisfaction. Implemented proactive
maintenance strategies, minimizing system downtime.
Meticulously documented support processes, creating comprehensive knowledge base. Conducted thorough system audits,
identifying and addressing potential vulnerabilities.

EDUCATION
BACHELOR OF SCIENCE Aug 2018 - May 2024
Carthage College Kenosha, WI

SKILLS
Good Work Ethic (Expert), Computer Skills (Skillful), Customer Service (Experienced), Critical Thinking (Experienced),
Reliable (Expert), Trustworthy (Expert), Friendly (Expert), Positive Attitude (Expert), Problem Solving (Expert),
Time Management (Expert), Attention to Detail (Expert), Leadership (Expert), Adaptability (Expert),
Technical Support (Skillful), Web Development (Beginner), Research Skills (Experienced).

ADDITIONAL INFORMATION
GITHUB PROJECTS
Omarr Roberts
OmarrRoberts (Omarr Roberts) (github.com)

COURSES
COMPUTER SCIENCE I
Carthage College
COMPUTER SCIENCE II
Carthage College
GAME DEVELOPMENT II
Carthage College
DATA SCIENCE
Carthage College
AGILE SOFTWARE DEVELOPMENT
Carthage College
DATA STRUCTURE AND ALGORITHMS
Carthage College
DATABASE DESIGN AND MANAGEMENT
Carthage Collage
SOFTWARE DESIGN AND DEVELOPMENT
Carthage College
OBJECT-ORIENTED PROGRAMMING
Carthage College
COMPUTER ORGANIZATION
Carthage College

LINKS