Step Up Promotion
Ethiopia (DStv)
1. These are rules for the Step Up Promotion (“Promotion”) as conducted by MultiChoice Africa Holdings B.V.
and its affiliates ("MultiChoice"). By participating in the Promotion, you agree that these rules, read
together with the Standard Terms and Conditions (“Terms and Conditions”) will apply to your
participation in the Promotion.
2. The Promotion will run from 00:00 hours on 13 January 2025 to 23:59 hours on 31 March 2025
(“Promotion Period”).
Eligibility and Upgrade
3. On 06 January 2025 (“Designation Date”), MultiChoice shall record the DStv (or DStv Stream) package
which you are on (for active Eligible Subscribers) or the last DStv (or DStv Stream) package which you
were on (for disconnected Eligible Subscribers) without any special offers/promotions (“Designated
Package”). For new subscribers joining after the Designation Date, the Designated Package will be the
package subscribed for at the time of joining.
4. To participate in the Promotion and automatically qualify for an upgrade, you must during the Promotion
Period ("Eligible Subscribers"):
4.1. be an active, disconnected or new DStv (or DStv Stream) subscriber in Ethiopia on an eligible
Designated Package; and
4.2. make payment in full of a subscription for a package that is at least 1 package above your
Designated Package.
5. Eligible Subscribers will automatically be upgraded to the next higher package than the package they
paid for. Subject to system dependencies, the package upgrade may be effected within 48 hours of receipt
of payment by MultiChoice as set out herein. If the upgrade is not effected, MultiChoice will endeavour to
effect the upgrade within the shortest possible time following notification by you.
6. The packages and corresponding upgrades for purposes of this Promotion are as follows:
Designated Upgrade on DStv
Package
Premium No offer
Meda Plus No offer
Pay for Meda Plus and get upgraded to Premium
Meda Sport
Meda Pay for Meda Sport and get upgraded to Meda Plus or pay for Meda Plus
and get upgraded to Premium
Beteseb Pay for Meda or a higher package and get upgraded to Meda Sport or the
corresponding higher package
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Gojo Pay for Beteseb or a higher package and get upgraded to Meda or the
corresponding higher package
Designated Upgrade on DStv Stream
Package
Premium No offer
Meda Plus No offer
Meda Pay for Meda Plus and get upgraded to Premium
Beteseb Pay for Meda and get upgraded to Meda Plus or pay for Meda Plus and
get upgraded to Premium
Gojo Pay for Beteseb or a higher package and get upgraded to Meda or the
corresponding higher package
7. Until indicated otherwise by MultiChoice, the Promotion is not open to you, if, during the Promotion
Period you are:
7.1. a DStv Business subscriber;
7.2. a subscriber of a DStv Stream Partnership package;
7.3. a subscriber of a Designated package which has no corresponding offer as indicated in paragraph
6 above;
7.4. only a subscriber of a standalone package (such as Indian standalone, Portuguese standalone,
Great Wall standalone, Asian, French Touch bouquet; French 11 bouquet, French plus);
7.5. an existing DStv subscriber who, prior to the Promotion Period, made annual subscription
payment, debit order payment, quarterly payment or pre-payment for any given period;
7.6. an existing DStv subscriber who, makes payment for the Designated package or a lower package
than the Designated Package; and/or
7.7. an existing DStv subscriber who is receiving another offer from MultiChoice under any other
campaign, promotion, competition or the like (excluding any package and/or access received
when becoming a new subscriber).
8. It is your responsibility to ensure that payment of the subscription fee in respect of any package eligible
for upgrade as indicated in paragraph 5 above is received by MultiChoice. Without limitation, MultiChoice
is not responsible for any difficulties encountered with third party merchants nor for any costs that you
may incur to participate in this Promotion.
9. Additional products such as add-ons (e.g. Indian and French channels) and Value-Added Services (such
as Xtra View and HD PVR access) are not included in the Promotion and the normal billing rules apply in
this regard. If required, you will have to make separate payments for the add-ons at the published rates
in order to enjoy the add-ons alongside the upgrade. In respect of the Value-Added Services, you will
need to make payment in full for these in order to avoid being disconnected.
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Other terms
10. MultiChoice shall not be liable for any failure to comply with its obligations where the failure is caused by
circumstances outside its reasonable control.
11. The rule of construction that the Terms and Conditions will be interpreted against the party responsible for
drafting the same will not apply.
12. MultiChoice may cede, assign or novate any or all of its rights and/or any or all of its obligations set out
herein and/or in the Terms and Conditions to any person or entity.
13. MultiChoice reserves the right to suspend or stop your participation in the Promotion if you are involved
in fraud or manipulation of the process.
14. The failure by MultiChoice to enforce any of the rights or provisions of the Promotion or the Terms and
Conditions will not be deemed to be a waiver of such right or provision.
