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Customer Service Officer Job Tanzania

The document outlines a job opening for a Customer Service Officer in Dar es Salaam, Tanzania, requiring a minimum of 3 years of experience. Key responsibilities include processing fuel orders, managing customer accounts, and ensuring compliance with HSEQ standards. Candidates should have a university degree in Business Administration, Marketing, or Engineering, along with knowledge of MS Office and preferably experience in the petroleum industry.

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Hamisi Kombo
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15 views2 pages

Customer Service Officer Job Tanzania

The document outlines a job opening for a Customer Service Officer in Dar es Salaam, Tanzania, requiring a minimum of 3 years of experience. Key responsibilities include processing fuel orders, managing customer accounts, and ensuring compliance with HSEQ standards. Candidates should have a university degree in Business Administration, Marketing, or Engineering, along with knowledge of MS Office and preferably experience in the petroleum industry.

Uploaded by

Hamisi Kombo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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JOB TITLE: Customer service officer

Country: Tanzania

City: DAR ES SALAAM

Workplace location: DAR ES SALAAM-HAILE SELASSIE RD(TZA)

Domain: Sales

Type of contract: Regular position

Experience: Minimum 3 years

Context & Environment


• Understanding and follow up of procedures
• Undertaking client needs
• Understanding customer contracts and terms

Activities
• HSEQ: Respect of the Golden rules and all the HSE rules and
standards of TotalEnergies by all the staff, contractors, customers…
• Receive and process fuel orders
• Ensure customer orders are executed and delivered on time as per
D+2 procedure.
• Prepare and submit customer statements immediately after every
end of month.
• Reconcile customer accounts whenever necessary.
• Follow-up the payments and ensure credit customers are within
terms.
• Follow-up the opening of new customer accounts.
• Follow-up reversals, debit/credit notes for customers whenever
necessary.
• Create and maintain customer records and files. Ensure the
following records are available; Customer orders, payment details,
debit/credit notes, statements, correspondence and any other
record as directed by Head of Department.
• Participate in any marketing activities that improve the sales and
profitability of the company

Candidate Profile
• University degree in Business
Administration/Marketing/Engineering
• Minimum of two years work experience and preferably in petroleum
industry
• Knowledge in MS Office package

APPLY HERE

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