________________________________________
Nivell 3 / Nivel 3
Convocatòria 2022 / Convocatoria 2022
Prova escrita / Prueba escrita
Competència Clau: Anglés / Competencia Clave: Inglés
Primer cognom /
Primer apellido
Segon cognom /
Segundo apellido
Nom / Nombre
DNI – NIE – PASSAPORT/
DNI – NIE - PASAPORTE
Signatura / Firma
Durada / Duración 1 hora.
Descripció de la prova / La prova té 13 preguntes. La prova es qualifica sobre un
Descripción de la total de 10 punts. / La prueba tiene 13 preguntas. La prueba
prueba se califica sobre un total de 10 puntos.
Materials que poden Bolígraf blau o negre. / Bolígrafo azul o negro.
emprar/ Materiales que
puede utilizar
Respostes a les Responga a les preguntes en la mateixa fulla de la prova /
preguntes / Respuestas Responda a las preguntas en la misma hoja de la prueba.
a las preguntas
Read the text and answer the questions.
WORKING ISSUES
Working issues can refer to a wide range of problems that people may face in their jobs.
Some common examples include lack of job satisfaction, difficulty dealing with coworkers, and
stress related to workload or deadlines.
One issue that many people face is feeling undervalued or unappreciated in their jobs. This
can happen when an employee feels that their contributions are not being recognized, or
when they are not being given the same opportunities for advancement as their coworkers.
This can lead to feelings of frustration and dissatisfaction, which can negatively impact an
employee's performance and motivation.
Another common issue is difficulty dealing with coworkers. This can include conflicts with
other employees, feeling excluded from team activities, or experiencing bullying or
harassment. These issues can create a toxic work environment and make it difficult for
employees to feel comfortable and engaged in their jobs.
Stress is also a common problem in the workplace. This can be caused by a variety of factors,
such as tight deadlines, heavy workloads, or long hours. Stress can lead to physical and
mental health problems, and can also negatively impact an employee's productivity and
overall job performance.
To address these issues, employees can take a number of steps. For example, they can talk
to their managers or human resources representatives about their concerns, and try to find
ways to improve their working conditions. They can also seek support from their coworkers, or
seek out counseling or therapy to help them cope with stress and other emotional issues.
Additionally, employees can focus on building positive relationships with their coworkers, and
try to create a more positive and supportive work environment.
Overall, working issues can be challenging, but with the right approach, they can be
overcome. By being open and honest about their concerns, and working together to find
solutions, employees can improve their working conditions and create a more positive and
productive work environment.
Choose the correct option (0,5 points each) and write the appropriate letter in the
answer box at the end of the exercise:
1. What are some common examples of working issues?
a) Lack of job satisfaction or difficulty dealing with coworkers
b) Stress related to salary
c) Health, safety, salary and benefits
2. Workers can feel undervalued when...
a) their career progresses more than their coworkers
b) they suffer from stress
c) their work contributions are not taken into account
3. What are the consequences for the company of having some workers who feel
undervalued or unappreciated?
a) The whole company feels frustration and dissatisfaction
b) It can negatively impact on those workers’ performance and motivation
c) Both A and B
4. Bullying and harassment are problems related to...
a) Difficulty dealing with coworkers
b) Limited benefits and compensation
c) Lack of training and development opportunities
5. How can difficulty dealing with coworkers affect an employee?
a) It can create a toxic work environment
b) It can make it difficult for employees to feel comfortable and engaged in their
jobs
c) Both A and B
6. What is a common problem in the workplace that can lead to stress?
a) Having work overload
b) Salary benefits
c) Health problems
7. How can stress negatively impact an employee?
a) It can lead to arguments between workers
b) It affects his physical and mental health and also his or her performance.
c) Both A and B
8. What steps can employees take to address working issues?
a) Address your concerns with managers or HR representatives
b) Ask for support from coworkers or go to therapy
c) All of the above
9. What is the overall message of the text?
a) There is always a way to address working problems, no matter how difficult they
may be.
b) Employees should look for outside counseling to deal with their problems.
c) Companies are not interested in investing on workers wellbeing.
10. Which is the definition of the word harassment in the text?
a) it refers to the amount and type of work that may cause stress, negatively
impacting an employee's productivity and overall job performance.
b) it refers to the behavior that employees may experience from their coworkers,
such as bullying or unwanted attention, which can create a toxic work
environment and make it difficult for employees to feel comfortable and engaged
in their jobs.
c) it refers to creating a work environment that is conducive to employees feeling
comfortable, engaged, and able to perform well, through building positive
relationships with coworkers, providing assistance and understanding, and
creating an atmosphere where employees feel valued and appreciated.
11. Which is the best synonym for the word overcome in the text.
a) Looked for
b) Resolved
c) Caused
12. Find in the text the evidence for the following statement: “certain issues can
negatively affect the work environment and the well-being of employees.”
QUESTIONS ANSWERS- Write A, B or C TEACHER ONLY
1
2
3
4
5
6
7
8
9
10
11
12
TOTAL (12 X 0,5 marks) ______ / 6 marks
13. Read the following job advertisements: (4 points)
Receptionist Wanted:
We are looking for an experienced and friendly receptionist to join our team at Reasc Inc. As
a receptionist, you will be responsible for answering phone calls, scheduling appointments,
and greeting guests. You will also assist with administrative tasks and maintain a clean and
organized reception area. B1 level of English is a must. Prior experience in customer service
is a plus.
For further details contact: [email protected]
Delivery Driver Wanted:
We are looking for a reliable and detail-oriented delivery driver to join our team at Deliveries
Inc. Responsibilities include safely delivering products to customers, loading and unloading
the vehicle, and maintaining the vehicle in good condition. B1 level of English is required.
Prior experience in a similar role is a plus.
For further details contact:
[email protected]Cashier wanted:
Pilgrim Cleaners is looking for a friendly, outgoing person to work at our customer service
counter. If you enjoy working with people, and have great customer service skills, then this
could be the perfect job for you! No experience necessary! Your primary duties will include
greeting customers and helping them with their orders, assembly of orders and operating a
cash register.
For futher details contact: [email protected]
You have just arrived to Bristol to finish your Vocational training course in Finances
and Management and are looking for a part-time job. This is your personal profile:
You speak Spanish and English
B1 level of English
Customer service certification by Corte Inglés, for which you worked for 3 years.
Good organizational and time management skills.
Pizza Hut delivery driver for 1 year.
Full Driving License, category ‘B’, clean.
OPTION A: ASKING FOR MORE INFORMATION ON THE JOB
You would like to apply for one of the jobs above. But you would like to work part-time
while you finish your vocational training course in Finances and Management. You
write a formal letter to the company you are interested in to ask for further details on
the job. (125 – 150 words)
• Part-time option
• Shift hours and weekend hours
• Salary
• Paid training
• Location
From:
To:
Subject:
Dear sir/madam,
Yours faithfully,
(Signature)
OPTION B: A close friend worked in one of the companies above and you would like to
ask for advice and to know if it would be a good opportunity for you taking into
account your profile. Ask him information about the job environment and the benefits
and tell him about your profile so that he can value if you would be a good candidate.
(125 -150 words)
From:
To:
Subject:
Dear______________________
Kind regards,
(Signature)
