Painting Contractor

QA/QC Plan Sample

Selected pages (not a complete plan)

Part 1: Project‐Specific Quality Plan

Part 2: Quality Manual
Part 3: Submittal Forms
Part 4: Inspection Checklist Forms

Contact:
FirstTimeQuality
410‐451‐8006

Pat

[Pick the date]

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PROJECT-SPECIFIC PAINTING QUALITY PLAN

TABLE OF CONTENTS
Background Information .......................................................................................................................... 7

Customer .................................................................................................................................................... 7
Project Name .............................................................................................................................................. 7
Project Number .......................................................................................................................................... 7
Project Location .......................................................................................................................................... 7
Overall Project Description ......................................................................................................................... 7
[CompanyName] Scope of Work ................................................................................................................ 7

A. [CompanyName] Quality Policy ........................................................................................................... 8

B. Key Elements of the Paint Quality Plan ................................................................................................ 9

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Project Quality Assurance/Quality Control Plan Overview ...................................................................... 12

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C. Project Quality Coordination and Communication ............................................................................. 13
D. Project QC Personnel ......................................................................................................................... 17
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Project QC Job Position Assignments ....................................................................................................... 17
Project QC Organization Chart ................................................................................................................. 18

E. Duties, Responsibilities, and Authority of QC Personnel .................................................................... 19

F. Personnel Qualifications and Technical Certifications ........................................................................ 25
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Personnel Certification Requirements ..................................................................................................... 26

G. Qualification of Third Party Inspection/Testing Companies and Subcontractors and Suppliers ......... 28
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Painting Inspection/Testing Laboratory Qualification Requirements ...................................................... 28

Qualification ............................................................................................................................................. 28
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Purchase Order Approval ......................................................................................................................... 29

H. Quality Training ................................................................................................................................. 31

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I. Paint Project Quality Specifications..................................................................................................... 34

Local painting Codes ................................................................................................................................. 34

Compliance with Industry Painting Standards.......................................................................................... 35

J. Material Inspection Traceability and Quality Controls ........................................................................ 37

Identification of Lot Controlled Materials ................................................................................................ 37

Concrete Placement Traceablility ............................................................................................................. 37
Material Receiving and Inspection ........................................................................................................... 37

K. Paint Inspection and Test Plan ........................................................................................................... 42

Inspection and Testing Painting Standards .............................................................................................. 43

Calibration of Inspection, Measuring, and Test Equipment ..................................................................... 44

L. Work Task Quality Inspections ........................................................................................................... 47

Identification of Quality Inspected Work Tasks ........................................................................................ 47

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Required Inspections For Each Work Task ............................................................................................... 47

Daily Quality Control Report..................................................................................................................... 48

M. Control of Corrections and Nonconformances .................................................................................. 52

Marking of Nonconformances and Observations ..................................................................................... 52

Control the Continuation of Work ............................................................................................................ 52
Recording of Nonconformances ............................................................................................................... 52
Quality Manager Disposition of Nonconformance Reports ..................................................................... 53
Corrective Actions .................................................................................................................................... 53
Nonconformance Preventive Actions ....................................................................................................... 54

N. Project Completion Inspections ......................................................................................................... 56

Punch-Out QC Inspection ......................................................................................................................... 56

Pre-Final Customer Inspection ................................................................................................................. 56
Final Acceptance Customer Inspection .................................................................................................... 57

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O. Project Quality Records and Documents............................................................................................ 60

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P. Quality Assurance Surveillance .......................................................................................................... 63

Project Quality Performance Surveillance ................................................................................................ 63

Project Quality Audits ............................................................................................................................... 63
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Project Audit Plan ..................................................................................................................................... 64
Project Audit Requirements ..................................................................................................................... 64

Q. Additional Quality Control Requirements.......................................................................................... 66

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B. KEY ELEMENTS OF THE PAINT QUALITY PLAN

Key elements of the [CompanyName] Quality Assurance/Quality Control Plan include:

Quality Management and Responsibilities. [CompanyName] fully integrates its quality

management system into the organizational structure and performance management systems for each
project. We:

• Maintain a documented quality system consisting of a quality manual with policies and
procedures.
• Tightly control exceptions to the quality system so company standards are applied uniformly to
every project
• Systematically maintains quality system documents and records.

Quality Control Personnel. [CompanyName] fully integrates its quality management system
into the organizational structure and performance management systems for each project. We:

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• Appoint a Quality Manager, Superintendent, and Project Manager to each project, each with

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well-defined quality responsibilities and the authority to carry them out.
• Have well-defined quality responsibilities for every employee with specific quality responsibilities
for key job positions.
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Plan project quality records and documentation that will be maintained.
Tightly control exceptions to the quality system so company standards are applied uniformly to
every project
• Enforce policies that monitor work conditions before and during work so that quality results are
assured.
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Project Quality Coordination and Communication. [CompanyName] tightly controls

the painting process to ensure quality results. We:
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• Plan quality communications through meetings, reporting requirements, and points of contact.
• Have a project startup meeting to communicate project goals and expectations.
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• Conduct preparatory meetings in advance of each scheduled work task to communicate

requirement details and coordinate work activities.
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Quality Assurance Surveillance. [CompanyName] audits the quality system to assure it is

operating effectively. We:

• Audit the operation of the quality system on each project for conformance to the Project Quality
Assurance/Quality Control Plan and the [CompanyName] Quality System requirements.
• Conduct annual company-wide audits to evaluate effectiveness of the [CompanyName] Quality
System and improve its operation.

Employee Qualifications. [CompanyName] ensures that only knowledgeable, capable

employees carry out the planning, execution, and control of our projects. We:
• Identify employee qualification requirements, including licensing requirements, training
qualifications, responsibilities, and authority for each job position.
• Train field employees on quality standards and procedures for their job position.
• Validate employee capabilities before they are assigned to carry out quality job responsibilities.
• Review ongoing employee qualifications and evaluate quality practices and performance as part
of the employee performance management process.

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Qualification of Subcontractors and Suppliers. [CompanyName] purchases only from

subcontractors and suppliers that consistently meet [CompanyName] standards for quality. We:

• Clearly define outside organization qualification requirements including licensing requirements,

compliance with specific quality standards, quality responsibilities, qualification of personnel and
quality improvement processes.
• Validate capabilities to meet project quality requirements at planned production levels.
• Verify ongoing quality performance.

Project-Specific Quality Standards. [CompanyName] clearly defines standards and

specifications that apply to each project. We:

• Identify all relevant regulations, codes and industry standards.

• Identify specifications for materials that meet contract as well as regulatory requirements.
• Specify quality and certification requirements for materials and equipment that affect quality.
• Identify special requirements for calibration of quality measuring devices.
• Supplement the contract and published standards with [CompanyName] quality standards as

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required to reduce quality risks and assure quality results.

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Inspections and Test Plan. [CompanyName] quality inspection processes ensure that all work
activities comply with the documented standards and specifications. We:

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Identify inspections and tests required by contract specifications and industry standards.
Record the result of each quality inspection and test.
• Use independent laboratories certified by nationally recognized accreditation agencies

Work Task Quality Inspections. [CompanyName] quality inspection processes ensure that
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all work activities comply with the documented standards and specifications. We:

• Identify required quality inspections and tests at key milestones during the project.
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• Identify each work task that is subject to a series of quality inspections and quality control
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I. PAINT PROJECT QUALITY SPECIFICATIONS

Fulfilling customer contract expectations is a primary objective of the [CompanyName] Quality System. To ensure
that customer expectations will be fulfilled, [CompanyName] clearly defines the requirements for each contract
before it is approved.

The Project Manager ensures that the information in customer contracts clearly defines customer expectations
and that the necessary details are provided to set requirements for painting.

[CompanyName] personnel and subcontractors and suppliers are accountable for compliance to standards-based
written specifications.

To achieve expectations reliably and consistently, specifications are clearly spelled out, not only for results but also
for processes. Specifications apply to materials, work steps, qualified personnel and subcontractors and suppliers,
safe work rules, and environmental work conditions.

Standards ensure that results are specified rather than left to discretionary practices.

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All [CompanyName] painting activities comply with generally accepted good workmanship practices and industry

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standards.

LOCAL PAINTING CODES Pa

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L. WORK TASK QUALITY INSPECTIONS

[CompanyName] identifies a list of work tasks which will be quality controlled. Each work task is subject to
a series of inspections; before, during, and after completion.

Each inspection verifies compliance with full scope of the relevant specifications; not limited to inspection
form checkpoints.

The initial work task-ready inspection occurs when work is ready to start and ensures that work begins
only when it does not adversely impact quality results.

Incoming material inspections verify that materials are as specified and meet all requirements necessary
to assure quality results.

Work-in-process inspections continuously verify that work conforms to project specifications and quality
expectations. Work continues only when it does not adversely impact quality results.

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At completion of the work task an inspection verifies that work has been completed in accordance with
project quality requirements.

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Inspection results are recorded and maintained as part of the project files.

The Quality Manager identifies each Task that is a phase of painting that requires separate quality
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controls to assure and control quality results. Each Task triggers as set of requirements for quality control
inspections before, during and after work tasks.

Independent quality audits are conducted to verify that the task quality controls are operating effectively.
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Painting projects may execute a work task multiple times in a project, in which case a series of quality
inspections are required for each work task.

Independent quality control audits are conducted to verify that the task quality controls are operating
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effectively.
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IDENTIFICATION OF QUALITY INSPECTED WORK TASKS

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A listing of project work tasks is included on the Quality Control work task List and included as an exhibit
in this subsection.

REQUIRED INSPECTIONS FOR EACH WORK TASK

Each work task is subject to a series of inspections before, during, and at completion as described below.
Results of inspections are recorded.

PREPARATORY SITE INSPECTION

The Superintendent performs a quality inspection of the work area and:

• Assesses completion of required prior work

• Verifies field measurements
• Assures availability and receiving quality inspection status of required materials
• Identifies any nonconformances to the requirements for the task to begin
• Identifies potential problems

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TASK-READY INSPECTIONS
For each work task, the Superintendent or a qualified inspector performs job-ready quality inspections to
ensure that work activities begin only when they should begin. Job-ready quality inspections verify that
conditions conform to the project quality requirements.

WORK IN PROCESS QUALITY INSPECTIONS

For each work task, the Superintendent or a qualified inspector performs an initial work in process
inspection when the first representative portion of a work activity is completed.

The Superintendent or a qualified inspector performs ongoing work in process quality inspections to
ensure that work activities continue to conform to project quality requirements.

WORK TASK COMPLETION QUALITY INSPECTIONS

For each work task, the Quality Manager or a qualified inspector inspects the completion of each work
task to verify that work conforms to project quality requirements.

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QUALITY MANUAL
TABLE OF CONTENTS

1. Quality System Management and Responsibilities ............................................................................... 6

1.1. Overview .............................................................................................................................................. 6

1.2. [CompanyName] Quality Policy ........................................................................................................... 6
1.3. Quality Duties, Responsibilities, and Authority ................................................................................... 6
1.4. Quality System Performance Measures .............................................................................................. 9
1.5. Customer Satisfaction Performance Measures ................................................................................... 9
1.6. Exceptions............................................................................................................................................ 9

2. Project Quality Assurance/Quality Control Plan ................................................................................. 10

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2.1. Overview ............................................................................................................................................ 10

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2.2. [CompanyName] Project License and Qualification Requirements .................................................. 10
2.3. Project Personnel and Qualifications ................................................................................................ 11
2.4. Project Quality Assurance/Quality Control Plan ................................................................................ 12
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2.5. Identification of Quality Controlled Work Tasks................................................................................ 12
2.6. Project Quality Inspection and Test Plan ........................................................................................... 12
2.7. Project Quality Communications Plan ............................................................................................... 12
2.8. Project Quality Training Plan ............................................................................................................. 12
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2.9. Customer Training On Operation and Maintenance ......................................................................... 13

2.10. Project Records and Documentation Plan ....................................................................................... 13
2.11. Project Audit Plan ............................................................................................................................ 13
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3. Contract Specifications ....................................................................................................................... 14

3.1. Overview ............................................................................................................................................ 14

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3.2. Contract Technical Specifications ...................................................................................................... 14

3.3. Contract Drawings ............................................................................................................................. 14
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3.4. Contract Submittals ........................................................................................................................... 14

3.5. Customer Submittal Approval ........................................................................................................... 16
3.6. Contract Warranty ............................................................................................................................. 17
3.7. Contract Review and Approval .......................................................................................................... 17
4. Design Review and Control ................................................................................................................ 18

4.1. Overview ............................................................................................................................................ 18

4.2. Design Input Review .......................................................................................................................... 18
4.3. Project Design Quality Assurance/Quality Control Plan .................................................................... 18
4.4. Design Progress Reviews ................................................................................................................... 19
4.5. Design Output Verification and Approval .......................................................................................... 19

5. Project-Specific Quality Standards ..................................................................................................... 20

5.1. Overview ............................................................................................................................................ 20

5.2. Regulatory Codes ............................................................................................................................... 20

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5.3. Industry Quality Standards ................................................................................................................ 20

5.4. Material and Equipment Specifications ............................................................................................. 20
5.5. Work Process Specifications .............................................................................................................. 21
5.6. Controlled Material Identification and Traceability .......................................................................... 21
5.7. Measuring Device Control and Calibration ........................................................................................ 22
5.8. [CompanyName] Quality Standards .................................................................................................. 22
5.9. Application of Multiple Sources of Specifications ............................................................................. 22

6. Project Purchasing ............................................................................................................................. 23

6.1. Overview ............................................................................................................................................ 23

6.2. Qualification of Outside Organizations and Company Departments ................................................ 23
6.3. Quality Responsibilities of Key Subcontractor and Supplier Personnel............................................. 24
6.4. Requirements for Subcontractor QC Plan ......................................................................................... 25
6.5. Subcontractor and Supplier Quality Policy ........................................................................................ 25
6.6. Project Subcontractor and Supplier List ............................................................................................ 26

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6.7. Purchase Order Requirements .......................................................................................................... 26
6.8. Project Purchase Order Approvals..................................................................................................... 26

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7. Process Controls ................................................................................................................................. 27

7.1. Overview ............................................................................................................................................ 27

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7.2. Project Startup and Quality Control Coordination Meeting .............................................................. 27
7.3. Preparatory Project Quality Assurance/Quality Control Plan Planning ............................................. 27
7.4. Weekly Quality Planning and Coordination Meetings ....................................................................... 28
7.5. Process Control Standards ................................................................................................................. 28
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7.6. Daily Quality Control Report .............................................................................................................. 30

7.7. Monthly Quality Control Report ........................................................................................................ 30
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8. Inspections and Tests ......................................................................................................................... 31

8.1. Overview ............................................................................................................................................ 31

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8.2. Required Work Task Quality Inspections and Tests........................................................................... 31

8.3. Material Inspections and Tests .......................................................................................................... 31
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8.4. Work in Process Inspections .............................................................................................................. 32

8.5. Work Task Completion Inspections ................................................................................................... 32
8.6. Inspection of Special Processes ......................................................................................................... 33
8.7. Independent Measurement and Tests .............................................................................................. 33
8.8. Commissioning Functional Acceptance Tests .................................................................................... 33
8.9. Hold Points for Customer Inspection ................................................................................................. 33
8.10. Quality Inspection and Test Specifications ...................................................................................... 33
8.11. Inspection and Test Acceptance Criteria ......................................................................................... 34
8.12. Inspection and Test Status............................................................................................................... 34
8.13. Independent Quality Assurance Inspections ................................................................................... 34
8.14. Inspection and Test Records ............................................................................................................ 34
8.15. Project Completion and Closeout Inspection .................................................................................. 35

9. Nonconformances and Corrective Actions ......................................................................................... 37

9.1. Overview ............................................................................................................................................ 37

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9.2. Nonconformances ............................................................................................................................. 37

9.3. Corrective Actions ............................................................................................................................. 38

10. Preventive Actions ........................................................................................................................... 40

10.1. Overview .......................................................................................................................................... 40

10.2. Identify Preventive Actions for Improvement ................................................................................. 40
10.3. Train Preventive Actions for Improvement ..................................................................................... 40

11. Quality System Audits ...................................................................................................................... 42

11.1. Overview .......................................................................................................................................... 42

11.2. Project Quality System Audit ........................................................................................................... 42
11.3. Company-wide Quality System Audit .............................................................................................. 42

12. Record and Document Controls........................................................................................................ 43

12.1. Overview .......................................................................................................................................... 43

12.2. Quality System Documents ............................................................................................................. 43

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12.3. Document Controls .......................................................................................................................... 43

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12.4. Record Controls ............................................................................................................................... 44

13. Appendix .......................................................................................................................................... 45

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13.1. Definitions of Terms ........................................................................................................................ 45
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7. PROCESS CONTROLS
HOW WORK IS CARRIED OUT

7.1. OVERVIEW
The painting process plan defines how project work is to be done and approved for the overall project.
The painting process plan is communicated to all key personnel, subcontractors and suppliers in a startup
meeting. As the project proceeds, work task plans provide additional details of how each individual work
task is carried out. Work tasks planning meetings are used to communicate expectations of the work task
plan to key personnel responsible for carrying out the work task.

7.2. PROJECT STARTUP AND QUALITY CONTROL COORDINATION MEETING

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Prior to the commencement of work, the Project Manager holds a meeting to discuss and coordinate how

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project work will be performed and controlled. Key personnel from [CompanyName], subcontractors and
suppliers meet to review expectations for project quality results as well as quality assurance and quality
control policies and procedures including:

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Key requirements of the project
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The Project Quality Assurance/Quality Control Plan
• Required quality inspections and tests
• The project submittal schedule
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• Quality policies and heightened awareness of critical quality requirements

• Project organization chart and job responsibilities
• Methods of communication and contact information
• Location of project documents and records
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7.3. PREPARATORY PROJECT QUALITY ASSURANCE/QUALITY CONTROL PLAN PLANNING

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7.3.1. WORK TASK REQUIREMENTS REVIEW

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In preparation for the start of an upcoming work task, the Superintendent reviews an integrated and
coordinated set of documents that collectively define quality requirements for the work task including:

• Objectives and acceptance criteria of the work task

• Quality standards that apply to the work task
• Work instructions, process steps, and product installation instructions that apply to the work task
• Shop drawings
• Submittals
• Tools and equipment necessary to perform the work
• License, certification, or other qualification requirements of personnel assigned to work
• Required records of the process and resulting product
• The subcontractor contracted to perform the work, if applicable
• Customer contract requirements
• Required quality inspections and tests
• Method for clearly marking nonconformances to prevent inadvertent use
• Location of quality system records and documents
• Personnel training

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7.3.2. PREPARATORY SITE INSPECTION

The Superintendent also performs a quality inspection of the work area and:

• Assesses completion of required prior work

• Verifies field measurements
• Assures availability and receiving quality inspection status of required materials
• Identifies any nonconformances to the requirements for the work task to begin
• Identifies potential problems

7.3.3. WORK TASK PREPARATORY QUALITY PLANNING MEETINGS

Prior to the start of a work task, the Superintendent conducts a meeting with key company, subcontractor
personnel responsible for carrying out, supervising, or inspecting the work, and interested customer
representatives.

During the meeting, the Superintendent communicates the work task quality requirements and reinforces
heightened awareness for critical requirements. Topics for a work task quality plan meeting include:

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• Conflicts that need resolution

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• Required quality documents and a verification of availability to personnel carrying out,
supervising, or inspecting the work task

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9. NONCONFORMANCES AND CORRECTIVE ACTIONS

9.1. OVERVIEW
Should a nonconformance be identified by an inspection there is a systematic method to control the item,
correct it, and ensure that project quality is not adversely impacted by the event.

A nonconformance is any item that does not meet project specifications or [CompanyName] Quality
System requirements.

9.2. NONCONFORMANCES

9.2.1. MARKING OF NONCONFORMANCES AND OBSERVATIONS

When the Quality Manager, Superintendent, inspector, or customer identifies a nonconformance or an

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observation, the item is quickly and clearly marked by tape, tag, or other easily observable signal to
prevent inadvertent cover-up.

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9.2.2. CONTROL THE CONTINUATION OF WORK
After the item is marked, the Superintendent determines if work can continue in the affected area:
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CONTINUE WORK: When continuing work does not adversely affect quality or hide the defect, work may
continue in the affected area while the disposition of the item is resolved. The Superintendent may place
limitations on the continuation of work.
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STOP WORK ORDER: When continuing work can adversely affect quality or hide the defect, work must
stop in the affected area until the disposition of the item resolved. The Superintendent identifies the
limits of the affected area. The Superintendent quickly and clearly identifies the boundaries of the stop
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9.2.3. NONCONFORMANCE REPORT

9.2.3.1. RECORDING OF NONCONFORMANCES
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If nonconformances or observed items exist by the work task completion inspection, the Superintendent
or inspector records the nonconformances on a nonconformance report.

The Superintendent sends the nonconformance report to the Quality Manager.

9.2.3.2. QUALITY MANAGER DISPOSITION OF NONCONFORMANCE REPORTS

When the Quality Manager receives a Nonconformance Report, he or she makes an assessment of the
affect the reported nonconformance has on form, fit, and function. The Quality Manager may assign a
disposition of either:

REPLACE: The nonconformance can be brought into conformance with the original specification
requirements by replacing the nonconforming item with a conforming item.

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List of Included Forms

Standard Forms:

 Point Of Contact List

 Project Organization Chart
 Project Quality Communications Plan
 Quality Manager Appointment Letter
 Project Manager Appointment Letter
 Superintendent Appointment Letter
 Personnel Certifications and Licenses
 Project Personnel Resumes

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 Project Subcontractor and Supplier List

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 Training Plan
 Training Log
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Regulatory Codes and Industry Standards
Project Regulatory Building Codes
 Controlled Materials Form
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Metals Material Receiving Inspection Report

 Material Inspection and Receiving Report
 Inspection and Testing Standards
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 Quality Inspection and Test Plan

 Test Equipment Calibration Plan and Log
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 Quality Controlled Wo k Task List

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 Daily Production Report

 Work Task Inspection Form
 Nonconformance Report
 Punch List
 Project Completion Inspection Form
 System Document Control Form
 Project Records Control Form
 Project Quality System Audit Form
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[CompanyName][CompanySuffix]
Nonconformance Report
Version 20131125

Nonconformance Report
Control ID Project ID Project Name
[ProjectNumber] [ProjectName]

Preparer Signature/ Submit Date Quality Manager Signature / Disposition Date

Description of the requirement or

specification

Description of the nonconformance,

location, affected area, and marking

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Replace Repair Rework Use As-is

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Disposition

Approval of disposition required by customer representat ve? Yes No

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Customer approval signature /date:
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Corrective Actions
Corrective actions completed Name/Date:_________________________
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Customer acceptance of corrective actions required? Yes No

Name/Date:___ __ __________________
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Preventive Actions

Preventive actions completed Name/Date:_________________________

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INCLUDES INSPECTION FORMS, REGULATORY CODES,

STANDARDS, AND PERSONNEL CERTIFICATIONS FOR
PAINTING

FROM CSI DIVISIONS

 Finishes - 09

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FORMS:

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 Painting and Coating
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 Finishes - Painting and Coating 09.90.00
Project: Phase: Contract#: Subcontractor: Crew:

Compliance Verification FTQ 2TQ Heightened Awareness Checkpoints

  Painting / coating style// texture// and pattern approved by
 Compliance with initial job- ARCHITECT
ready requirements
  Painting / coating compatibility with substrate and
 Compliance with material inspection and tests application thickness approved by ENGINEER
  Painting / coating is solid// smooth// and even thickness
 Compliance with work in process first free of runs and drips
article inspection requirements   Surfaces are free of entrapped dust / particles// bubbles//
and staining
 Compliance with work in process   Coatings applicable for the environment (wet// moist// dry)
inspection requirements   Finished coating application free of voids// pin holes// and
scratches
 Compliance with Task completion inspection   Coatings do not impede operation of sensors (light// fire//
requirements
temperature// etc.)
 Compliance with inspection and test plan   Coatings applied in accordance with manufacturer's
environmental recommendations
 Compliance with safety policies and procedures   Coatings completely cured prior to placement in service
  Compressed air used in spraying is free of moisture and oil
Reported Nonconformances and incomplete items:

FTQ Scores and Completion Sign-off

Field Mgmt.-91.45.01

Quality 5 4 3 2 1 Notes:

On-Time 5 4 3 2 1 Notes:

Safety 5 4 3 2 1 Notes:

Sign and date*: Cell # / ID #:: Signed: Date:

Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances a n d incomplete items reported above.

Quality Score 5 = 100% NO problems 4 = 1 minor problems 3 = Hotspot or 2-3 minor 2 = 6+ or major problems 1 = Excessive problems
On-Time Score 5 = On Time 4 = Late 3 = Late by 1 day 2 = Late by 2 days 1 = Late more than 2 days
Safety Score 5 = 100% NO problems 4 = 1 minor problem 3 = Hotspot or 2-3 minor 2= 4+ or major problem 1= Injury
Copyright 2012 First Time Quality
 For More Information:
Contact: FirstTimeQuality

410-451-8006

www.FirstTimeQuality.com

[email protected]

For More Information, contact: CaldeiraQuality, LLC • First TimeQuality℠.

410‐451‐8006 • www.firsttimequality.com • [email protected]