Microsoft

PL-200 Exam
Microsoft Power Platform Functional Consultant

Questions & Answers

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Topic 1, Alpine SKi House Case Study

Background

Alpine SKi House is a boutique mountain resort that offers year-round spa and outdoor activities such
as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated
for more than 50 years. The company has been able to remain profitable while not needing to adopt
new technologies.

General

Booking at the resort have decreased. The company has decided to focus on creating a tailored, first-
class experience for guest. The company also plans to target corporate meetings and events.

The company recently purchased a chatbot named FAQbot from AppSoure. The chatbot uses the
resort’s existing FAQS

Communication

* Communication between staff members is primarily conducted through email and SMS text
messages.

* Conversations between staff members and guest often lost.

* Conference calls are used for all group meeting

Event Registration

* Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will
include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor
activity.

* Event registration is conducted three weeks prior to start of the event. It is assumed that all event

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attendees will attend the meeting

Check-in process

* Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary
restrictions and select their activity preference. This can result in long wait times and crowding at the
front desk.

* For health and compliance reasons, guests must answer a series of questions with a yes or no
answer during check-in. The front desk will ask and record these answers for the resort's records.

Marketing

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an
all-inclusive weekend stay at the resort. The resort uses the business card information to send
announcements about promotions and upcoming events.

Resort policies and event inquiries

* A guest can call or send an email to the event coordinator at the resort to get information about
hotel policies, snow conditions, or to pre-select their after-meeting event;

* Guests can also go to the website to view the extensive list of frequently asked questions (FAQ)
compiled over the years. Many of the answers to the FAQ's are out of date.

General

Alpine Ski House does not employ technical staff and does not have the budget to hire an external
firm to develop solutions. There are two team members who are proficient at Microsoft Excel
formulas. Any solution created must use the capabilities of current team members.

All solutions must be simple to use, easy to maintain, and represent the brand of the resort.

You must implement the following solutions:

* a centrally managed communication solution

* a customer service solution

* a resort portal

* a chat solution

* a check-in solution

Communication

* Communication between team members must be centrally managed and unified in Microsoft
Teams.

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* When the company confirms an event they, must provide a list of guest's names and email
addresses.

* You must send guests a welcome email that includes a unique registration number for
authentication with the resort's portal.

* Guests must receive a separate email to verify proof of ownership for their registration.

Event attendance

* Guests must create an account and sign into a resort portal to confirm their attendance to an
event and pre-select an after-meeting event

* Prior to the event, guests must be able to identify any personal dietary restrictions.

Check-in processes

* Check-in processes must be self-service. Each screen must ask for specific data from the guest. The
check-in solution will use some data that is stored in Microsoft Excel.

* The check-in solution must continue to function if there are internet issues. If the self-service
kiosks are not available, staff must be able to use the check-in solution from within their
communication solution.

* The check-in solution must have a screen where the guest will select either yes or no to health and
wellness questions.

* Guests must physically interact with each answer before proceeding to the next screen. Guests
must be able to confirm any dietary restrictions they may have entered from the portal or add new
ones at this time.

* Data must be entered in each screen before users move on to the next screen.

Marketing

* To eliminate the handling of business cards, the check-in solution must be able to translate the
contents of the business cards into Alpine Ski House's marketing system.

* The solution must not require any effort or manual entry from the guest to prevent any mistyped
information and to make it more appealing to the guest to participate.

Hotel policies and event inquiries

The portal must allow the guest to ask questions about hotel policies, event information, weather
reports, and current weather condition at the resort.

Chat solution

The chat solution must specifically address the following key words. No additional key words will be

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added until a later implementation phase:

* Snow reports

* Weather conditions

* Start time

* End time

* Event date

* Outdoor activities

* Indoor activities

* Most popular

The chat solution must be available always and not require staff to answer all of the questions. If a
question does require a staff member's attention, the solution must determine which staff member
is best to assist the customer with the question.

The information in the FAQ on the legacy website must be used in the chat solution but retyping all
the data from the website should not be required. If quests ask about topics that are not listed in the
FAQ, the chat solution must identify the issue and escalate to a staff member.

Team members must be able to ask their own questions through a centrally managed
communication solution instead of using the guest portal. Team members must be able to access the
same FAQ across multiple solutions.

Issue

Guest1 inquires about snow conditions several times each day of their stay.

Question: 1

You need to create the FAQ solution content

What should you do first?

A. Al Builder

B. Suggest topics

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C. Automate

D. Trigger phrases

Answer: B
Explanation:

You need to make sure there are three main steps need to do while doing import FAQ and add the
topic to your bot application.

Import Suggested Topics from FAQ webpage.

Add a topic.

Enable the topics

Reference:

https://social.technet.microsoft.com/wiki/contents/articles/53820.power-virtual-agents-faq-
chatbot.aspx

Question: 2

HOTSPOT

You need to design the resort portal's email registration process.

Which solutions should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Answer:
Explanation:

Question: 3
You need to design the resort portal to meet the business requirements. Which data source should
you use?

A. Microsoft Excel

B. Azure SQL Database

C. SQL Server

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D. Common Data Service

Answer: A
Explanation:

Question: 4

HOTSPOT

You need to design and create the solution for gathering contact information from guests for
marketing purposes.

What should you use? To answer, select the appropriate options In the answer area.

NOTE: Each correct selection is worth one point.

Answer:
Explanation:

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Question: 5
HOTSPOT

You need to embed the check-in solution into the communication solution. To answer, select the
appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Answer:

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Explanation:

Box 1: Power Apps Web Studio

Scenario: The check-in solution must continue to function if there are internet issues. If the self-
service kiosks are not available, staff must be able to use the check-in solution from within their
communication solution.

PowerApps Studio is a browser application used to edit your apps. PowerApps Studio includes a
drag-and-drop canvas in the center of the screen and a screen or object list pane on the left.
Properties, Rules, and Advanced Properties for selected screens or controls are displayed in the right
pane.

Box 2: in a tab

You can customize the Teams experience by adding Power Apps canvas apps to your channels in
Teams using the PowerApps tab.

Question: 6
HOTSPOT

You need to design the guest check-in solution.

Which technologies should you use? To answer, select the appropriate options in the answer area.

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NOTE: Each correct selection is worth one point.

Answer:
Explanation:

Canvas app,

Power Apps mobile app

https://docs.microsoft.com/en-us/power-apps/maker/canvas-apps/ofline-apps

Question: 7

You need to add controls to the check-in solution for the health and wellness questions.

Which form control should you use?

A. Drop down

B. Check box

C. Text input

Answer: A
Explanation:

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Question: 8

You need to design the resort portal’s email registration process.

Which solution should you use?

A. Default the invitation code from the email upon logging into the portal

B. Auto-populate the invitation code field on the sign in screen from the email link

C. Embed the invitation code in the email link URL

D. Send the customer their username and temporary password in the email link

Answer: C
Explanation:

Scenario: Guests must receive a separate email to verify proof of ownership for their registration.

Note: You can setup redeem an invitation code for power apps portal.

Reference:

https://carldesouza.com/how-to-setup-redeem-an-invitation-code-for-power-apps-portal/

Question: 9

HOTSPOT

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A guest asks about the start time of a specific scheduled event and wants to know what the snow
conditions will be like during their stay.

You need to determine how to design the chat solution to answer those questions.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Answer:
Explanation:

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Box 1: Load the extracted topic into a variable

Power Virtual Agents uses entities to understand and identify a specific type of information from a
user's responses. When saving the identified information to a variable, a variable type will be
associated with it. The variable type is analogous with the entity.

In Power Virtual Agents, a topic defines a how a bot conversation plays out.

A topic has trigger phrases – these are phrases, keywords, or questions that a user is likely to type
that is related to a specific issue – and conversation nodes – these are what you use to define how a
bot should respond and what it should do.

Box 2: Create a custom entity

The prebuilt entities cover commonly used information types, but on some occasions, such as when
building a bot that serves a specific purpose, you'll need to teach the bot's language understanding
model some domain-specific knowledge.

Reference:

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling

Question: 10
You need to design the chat solution to answer the inquiry from Guest1.

Which three components can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Variables

B. Escalations

C. Smart match

D. Synonyms

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E. Topics

Answer: ACD
Explanation:

Scenario: Guest1 inquires about snow conditions several times during each day of their stay.

Variables let you save responses from your customers in a conversation with your bot so that you can
reuse them later in the conversation.

Synonyms allows you to manually expand the matching logic by adding synonyms. Smart match and
synonyms seamlessly work together to make your bot even smarter.

Reference:

https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling

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