Beyond General Intelligence (IQ) and Emotional Intelligence (EQ) - The Role of Cultural Intelligence (CQ) On Cross Border Leadership Effectiveness in A Globaliz
Beyond General Intelligence (IQ) and Emotional Intelligence (EQ) - The Role of Cultural Intelligence (CQ) On Cross Border Leadership Effectiveness in A Globaliz
825--840
Stefan Seiler
Swiss Military Academy at ETH Zurich
Soon Ang
Nanyang Technological University
Hubert Annen
Swiss Military Academy at ETH Zurich
∗ Correspondence concerning this article should be sent to Thomas Rockstuhl, Block S3, 01C-108
Nanyang Business School, Nanyang Technological University, Nanyang Avenue, Singapore 639798
[e-mail: [email protected]].
825
⃝
C 2011 The Society for the Psychological Study of Social Issues
826 Rockstuhl et al.
ways that leadership competencies are similar and different in their relevance to
different contexts (domestic vs. cross-border).
and the value associated with successfully accomplishing a task (Eccles &
Wigfield, 2002) influence the direction and magnitude of energy channeled to-
ward that task. Those with high motivational CQ direct attention and energy toward
cross-cultural situations based on their intrinsic interest in cultures (Deci & Ryan,
1985) and confidence in intercultural effectiveness (Bandura, 2002).
Finally, behavioral CQ is the capability to exhibit culturally appropriate verbal
and nonverbal actions when interacting with people from other cultures. Behav-
ioral CQ also includes judicious use of speech acts—using culturally appropriate
words and phrases in communication. Those with high behavioral CQ demonstrate
flexibility in their intercultural interactions and adapt their behaviors to put others
at ease and facilitate effective interactions.
Rooted in differential biological bases (Rockstuhl, Hong, Ng, Ang, & Chiu,
2011), metacognitive, cognitive, motivational, and behavioral CQ represent qual-
itatively different facets of overall CQ—the capability to function and manage
effectively in culturally diverse settings (Ang & Van Dyne, 2008; Ang et al.,
2007). Accordingly, the four facets are distinct capabilities that together form a
higher level overall CQ construct.
Offermann and Phan (2002) offered three theoretical reasons for why leaders
with high CQ capabilities are better able to manage the culturally diverse ex-
pectations of their followers in cross-border contexts (Avolio et al., 2009). First,
awareness during intercultural interactions allows leaders to understand the impact
of their own culture and background. It gives them insights into how their own
values may bias their assumptions about behaviors in the workplace. It enhances
awareness of the expectations they hold for themselves and others in leader –
follower relationships. Second, high CQ causes leaders to pause and verify the
accuracy of their cultural assumptions, consider their knowledge of other cul-
tures, and hypothesize about possible values, biases, and expectations that may
apply to intercultural interactions. Third, leaders with high CQ combine their
rich understanding of self and others with motivation and behavioral flexibility in
ways that allow them to adapt their leadership behaviors appropriately to specific
cross-cultural situations.
In addition to managing diverse expectations as a function of cultural dif-
ferences, leaders in cross-border contexts also need to effectively manage the
exclusionary reactions that can be evoked by cross-cultural contact (Torelli, Chiu,
Tam, Au, & Keh, 2011). Social categorization theory (Tajfel, 1981; Turner, 1987)
theorizes that exclusionary reactions to culturally diverse others are initially driven
by perceptions of dissimilarity and viewing others as members of the out-group.
Research demonstrates, however, that those with high CQ are more likely to de-
velop trusting relationships with culturally diverse others and less likely to engage
in exclusionary reactions (Rockstuhl & Ng, 2008). Consistent with our earlier
emphasis on matching capabilities to the context, their results also demonstrated
that CQ did not influence trust when partners were culturally homogeneous.
Cultural Intelligence and Cross-Border Leadership Effectiveness 829
Method
We tested our hypotheses with field data from 126 military leaders and their
peers studying at the Swiss Military Academy at ETH Zurich. CQ has special
relevance to leadership in military settings because armed forces throughout the
world are increasingly involved in international assignments (Ang & Ng, 2007).
We obtained data from professional officers in a 3-year training program that
focused on developing domestic and cross-border leadership capabilities. Thus,
the sample allows comparison of leadership effectiveness across contexts. During
the program officers completed domestic assignments (e.g., physical education,
group projects, and general military and leadership military training) as well
and cross-border assignments (e.g., international support operations for the UN in
former Yugoslavia and international civil-military collaboration training with U.S.,
EU, and Croatian armed forces). Military contexts represent high-stakes settings
where leadership effectiveness has broad implications for countries, regions, and
in some cases, the world. Poor-quality leadership can exacerbate tensions and
heighten conflict between groups. In addition, it is essential that military leaders
overcome initial exclusionary reactions that can be triggered when interacting
with people from different cultures in high-stress situations. As a result, gaining
a better understanding of general and cross-border leadership effectiveness in this
setting should have important practical implications.
All 126 participants (95% response rate) were male Caucasians with average
previous leadership experience of 6.44 years (SD = 4.79). On average, they had
lived in 1.45 different countries (SD = .91). They had been studying and working
together on a daily basis for at least 7 months prior to the study.
830 Rockstuhl et al.
Procedure
Two peers in the program, selected based on cultural diversity, provided rat-
ings of general and cross-border leadership effectiveness, such that those with
French, Italian, or Rhaeto-Romansh background were rated by peers who had a
German background and vice versa. We designed the data collection using peers for
the assessment of leadership effectiveness for four reasons. First, all participants
had extensive previous leadership experience in the military and were knowl-
edgeable observers in these contexts. Second, military mission goals were clearly
specified, and thus peers could readily observe both domestic and cross-border
effectiveness in terms of mission completion. Third, participants worked closely
together and had numerous opportunities to observe peers’ leadership effective-
ness across general and cross-border contexts. Finally, Viswesvaran, Schmidt,
and Ones (2002) showed in their meta-analysis of convergence between peer and
supervisory ratings that leadership is one job performance dimension for which
ratings from these two sources are interchangeable.
Participants provided data on cultural intelligence, emotional intelligence, and
demographic background. In addition, we obtained archival data on general mental
ability and personality. This multisource approach is a strength of the design.
Measures
Results
Variable M SD 1 2 3 4 5 6 7 8 9 10 11 12
a
Note. N = 126.
Observer report.
b
Performance based.
c
Self-report.
∗ p < .05, ∗∗ p < .01.
Rockstuhl et al.
Cultural Intelligence and Cross-Border Leadership Effectiveness 833
p < .001). Surprisingly, previous leadership experience did not predict general
leadership effectiveness (# = −.04, n.s.) or cross-border leadership effectiveness
(# = −.11, n.s.) in our study. While this result is inconsistent with earlier research
that has demonstrated experience can be an important predictor of leadership suc-
cess (Fiedler, 2002), it is also consistent with recent theoretical arguments that
experience may not necessarily translate into effectiveness (Ng, Van Dyne, &
Ang, 2009).
Discussion
This study responds to a recent call for research on the unique aspects of
global leadership and the competencies that predict global leadership effective-
ness (Avolio et al., 2009). As hypothesized, results of our rigorous multisource
research design show differences in predictors of general leadership effectiveness
compared to cross-border leadership effectiveness. Cross-border leaders must
work simultaneously with systems, processes, and people from multiple cultures.
834 Rockstuhl et al.
Theoretical Implications
Practical Implications
Our findings also have practical implications for the selection and develop-
ment of global leaders. First, the significant relationship between general intelli-
gence and both forms of leader effectiveness reinforces the utility of intelligence
as a selection tool for identifying leadership potential. In addition, the incre-
mental validity of emotional and cultural intelligence as predictors of leadership
effectiveness, over and above previous experience, personality, and general intel-
ligence, confirms predictions that social intelligences also contribute to leadership
effectiveness (Riggio, 2002). Accordingly, managers should consider multiple
Cultural Intelligence and Cross-Border Leadership Effectiveness 835
Despite the strength of our multisource design and support for our predictions,
this study has limitations that should help guide future research. First, our cross-
sectional design prevents inferences about the causal direction of relationships.
Thus, we recommend longitudinal field research that assesses capabilities and
leadership effectiveness at multiple points in time.
Second, our study was conducted in a military context and all participants
were male. Thus, we recommend caution in generalizing our findings to other
settings until research can assess whether relationships can be replicated in other
contexts. To address this need, we recommend future research on different types of
intelligences and different aspects of leadership effectiveness in other vocational
settings and different cultures (Gelfand, Erez, & Aycan, 2007).
Third, given that this is the first research, to our knowledge, that proposes
and tests an integrated model of three types of intelligence and global leader-
ship effectiveness, the model is necessarily incomplete. We did not consider the
indirect effects of mediators or moderators. We recommend future research that
“opens the black-box” by focusing on mediating mechanisms that link capa-
bilities with global leader effectiveness. For example, Bass (2002) argued that
multiple intelligences are a core element of transformational leadership. Previ-
ous research has demonstrated that emotional intelligence in domestic contexts
(Rubin, Munz, & Bommer, 2005) and cultural intelligence in culturally diverse
contexts (Elenkov & Manev, 2009) predict transformational leadership behavior.
Judge and Piccolo (2004) provided meta-analytic evidence that transformational
leadership behaviors predict leadership effectiveness. Thus, it is plausible that
transformational leadership mediates the relationships of emotional and cultural
intelligence with leadership effectiveness. Leader-member exchange (LMX) is
836 Rockstuhl et al.
another plausible mediator. For example, Riggio (2002) suggested that social and
emotional intelligences most likely enhance the quality of leader –follower rela-
tionships, which then influence effective leadership. In sum, we recommend future
research on mediators that link multiple intelligences with leadership effectiveness.
We also recommend future research on situational factors that moderate the
relationships between multiple intelligences and leadership effectiveness. Judge
et al.’s (2004) meta-analysis, for example, demonstrated that situational stressors
influence relationships between general intelligence and leadership effectiveness.
Thus, it is possible that situational stressors function as an important boundary
condition that qualifies the relationships demonstrated in our study. Given that
EQ (Mayer, Roberts, & Barsade, 2008) and CQ (Tarique & Takeuchi, 2008) are
influenced by prior experiences, it is possible that EQ and CQ are especially
important in high-stress situations. Alternatively, it is possible that global identity
(Shokef & Erez, 2008) functions as a boundary condition that changes the nature
of the relationships between leader competencies and leader effectiveness. In sum,
we recommend field and experimental research on the extent to which situational
stressors moderate the relationships demonstrated in our research.
Conclusion
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Military Academy at ETH Zurich. His research interests are intercultural leader-
ship, leadership development, moral decision making, and leadership ethics.
SOON ANG received a PhD from Minnesota. She is Goh Tjoei Kok Chaired
Professor in Management and Executive Director, Center for Innovation Research
in Cultural Intelligence + Leadership (CIRCQL) at Nanyang Business School,
Nanyang Technological University, Singapore. She specializes in cultural intelli-
gence, global leadership, and outsourcing.
LINN VAN DYNE received a PhD from University of Minnesota. She is Professor
at Michigan State University. She has two major research programs: proactive
employee behaviors involving initiative and cultural intelligence.