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Vera Mashkova is a fourth-year International Business and Marketing student at Victoria University, expecting to graduate in October 2024. She has diverse experience in customer service and administration, having worked as a receptionist at Stravinski and East Day Spa, and in retail at Peter Alexander and Subway. Her skills include quick learning, reliability, and general administration, with a strong ability to handle high-pressure situations.

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31 views2 pages

Resume 28 - 5 - 24

Vera Mashkova is a fourth-year International Business and Marketing student at Victoria University, expecting to graduate in October 2024. She has diverse experience in customer service and administration, having worked as a receptionist at Stravinski and East Day Spa, and in retail at Peter Alexander and Subway. Her skills include quick learning, reliability, and general administration, with a strong ability to handle high-pressure situations.

Uploaded by

veramashkova.1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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176 Paremata Road

Vera Mashkova 020 4154 5982


[email protected]

Fourth-year International Business and Marketing student at Victoria University. SKILLS


Expecting to graduate October 2024.

Quick Learner
EXPERIENCE Customer Service and CRM
​Reliability

STRAVINSKIJ / Receptionist ​Banking/ Till reconciliation


January 2023 - April 2023
In this role my responsibilities include making bookings, informing new and existing clients on ​Sales
treatments, fixing scheduling problems, stock take, making coffee and tea for clients as well as
other administrative duties. I also was in charge of completing the daily sales report and ​Key Holder Duties
balancing payments and transactions. Stravinskij had a very high standard of cleanliness and
service which was my job to maintain. ​General Administration

East Day Spa / Receptionist


April 2022 - January 2023
In this role my responsibilities include making bookings, informing new and existing clients on EDUCATION
treatments, taking clients through to the waiting room upon arrival, fixing scheduling
problems, maintaining spa cleanliness, opening or closing the spa as well as other
administrative duties. I also was in charge of completing the daily sales report and balancing Newlands College / 2016-2020
payments and transactions. This job often puts me under a lot of pressure so I have learnt to Completed NCEA Levels 1-3 at Newlands
deal with this while maintaining a calm manner. College.

Victoria University of Wellington /


Peter Alexander / Christmas Casual February 2020 - present
November 2021- January 2022
I have retail and customer service experience from my Christmas casual position over the I am currently studying towards a
summer. This included approaching customers, memorising and providing information about bachelor's degree in International
the merchandise, handling transactions, store upkeep and meeting sales goals for each shift. Business and Marketing.

Subway / Sandwich Artist


January 2020 - July 2021
Working at Subway I had many responsibilities such as preparing salads and meats, providing
customer service, general and deep cleaning, washing dishes, measuring temperatures, cash
handling and working during lunch rush. I also have done many night shifts, including extra REFEREES
responsibilities such as cash and inventory count, setting alarms and locking up.

Referees are available upon request


Delaware North / F&B attendant
March 2019 - December 2019

This job required working when events were occurring at the Westpac/Sky Stadium. My role
included serving customers, preparing food and drink and handling cash. I learnt how to work
under high pressure as there were big rushes during half-time.

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