Online legal services
Legal service means help or assistance or free service in the field of law.
Section 2 (1) (c) of the Legal Service Authority Act, 1987 defines Legal Service as:
“legal service” includes the rendering of any service in the conduct of any case or
other legal proceeding before any court or other authority or tribunal and the
giving of advice on any legal matter. The concept of Legal Service has a
Constitutional backdrop in Article 39-A which expressly talks about Equal Justice
and Free Legal Aid. This Article emphasises that free legal service is an
inalienable element for ‘reasonable, fair and just’ procedure, for without it a
person suffering from economic or other disabilities would be deprived of the
opportunity for securing the ends of justice.
Online Legal Service
The concept of Online Legal Services is not new but is in budding phase in a
country like India. With the ‘Digital India’ paving its way, Online Legal Services is
not a distant dream. India is ranked second largest online market, next to China.
The internet has become an indispensable tool, the role of Information
Technology in delivery of Legal Service will enable people to turn for basic
guidance on substantive as well as procedural issues not to lawyers but Online
Legal Services.
E-learning
In an industry where learning is a constant part, the legal industry hasn’t yet fully
adopted e-learning. However, there are online courses, webinars and other
digital media that are offered by various academic institutions and also law firms
which are easy to enrol and ready to go. E-learning also helps to get a brief
insight of all what is happening in the legal world which is largely dynamic in
nature because of changing laws at the need of every hour.
Online Dispute Resolution (ODR)
The Online Dispute Resolution is a practice of alternative dispute resolution
system which uses technology to facilitate the resolution of disputes between
parties. It primarily involves e-negotiation, e-mediation or e-arbitration, or a
combination of all three. The ODR is much speedier and less complex in
comparison to the traditional litigation. Considering the current state of the
justice system in India, the need for ODR will be felt very soon and we must
prepare ourselves for the same by establishing a sound technology legal base.
Online Legal Advice
There are various platforms today which offer legal advice to its clients free of cost and
some of them even charge a nominal fee. But this system is not fully developed as
people still heavily rely on meeting a lawyers personally to resolve their issues. These
systems can provide legal information, online documentation, legal guidance, and even
legal advice across the internet. Such a system will not only help the clients to save their
time but will also turn out to be cost effective as clients will have a wide range of
options to compare and choose from what is more appropriate for them.