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Manage User Permissions and Site ID Access As A User Administrator

This article provides guidance for User Administrators on managing user permissions and site ID access within the Broadcom Support Portal. Administrators can approve or reject access requests, modify service access, and manage user profiles through a series of steps outlined in the document. Changes made by the User Administrator take effect immediately and trigger notifications to the affected users.

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Adrian Trejos
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75 views5 pages

Manage User Permissions and Site ID Access As A User Administrator

This article provides guidance for User Administrators on managing user permissions and site ID access within the Broadcom Support Portal. Administrators can approve or reject access requests, modify service access, and manage user profiles through a series of steps outlined in the document. Changes made by the User Administrator take effect immediately and trigger notifications to the affected users.

Uploaded by

Adrian Trejos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Manage user permissions and site ID access as a User Administrator

bookArticle ID: 269883 calendar_today Updated On: 05-02-2024

Products

Support Portal

Issue/Introduction

The following article outlines how a User Administrator can manage user permissions and site ID
access through the Broadcom Support Portal.

Resolution

User Administrators can view and manage all users associated to the site ID they are an
administrator on. Permissions include:

Approve / reject site ID access requests


Approve / reject portal role requests (i.e. User Administrator, Product Administrator)
Add / revoke site ID access
Add / revoke portal role access
Enable / disable services access (i.e. Software Downloads, License Keys, Case Management)

To manage a user's access, follow these steps:

1. Log into the Support Portal and click on My Tools.


2. Select the Users and Permissions tab.

3. Locate the user profile you would like to manage and click the pencil icon to open the User
Details page.

4. The User Details view displays a list of site IDs they are associated with along with their
common services access (i.e. Downloads, Licensing, Case Management).
5. To revoke site ID access, click the radio button next to the site ID you would like to remove. This
will remove the users ability to generate license keys, download software and raise cases
against products associated with that site ID.

NOTE: This action cannot be reversed so caution should be exercised before proceeding.

6. Adding / revoking access to common services including Downloads, Licensing and Case
Management will modify the users access across all their associated site IDs.

NOTE: User Administrators cannot revoke access to these services at the individual site ID
level.
7. When an end-user attempts to click on a revoked system tile, they’ll be redirected to a
message indicating this functionality has been disabled by their User Administrator.

8. As system and role access is adjusted by the User Administrator, changes are applied to the
end-user profile immediately and individual email notifications will be triggered indicating
their profile has been updated.

NOTE: The User Administrator should be mindful of making a large number of changes at
once, as the end-user will receive individual notifications for every change made to their
profile.
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