Xprinter®

Desktop Thermal Printer

User Guide
Proprietary Statement

This manual contains proprietary information of Zhuhai Hengsheng Barcode Equipment

Corporation. It is intended solely for the information and use of parties operating and maintaining
the equipment described herein. Such proprietary information may not be used, reproduced, or
disclosed to any other parties for any other purpose without the express written permission of
Zhuhai Hengsheng Barcode Equipment Corporation.

Product Improvements

Continuous improvement of products is a policy of Zhuhai Hengsheng Barcode Equipment

Corporation. All specifications and designs are subject to change without notice.

Liability Disclaimer

Zhuhai Hengsheng Barcode Equipment Corporation takes steps to ensure that its published
Engineering specifications and manuals are correct; however, errors do occur. Zhuhai Hengsheng
Barcode Equipment Corporation reserves the right to correct any such errors and disclaims
liability resulting therefrom.

Limitation of Liability

In no event shall Zhuhai Hengsheng Barcode Equipment Corporation or anyone else involved in
the creation, production, or delivery of the accompanying product (including hardware and
software) be liable for any damages whatsoever (including, without limitation, consequential
damages including loss of business profits, business interruption, or loss of business information)
arising out of the use of, the results of use of, or inability to use such product, even if Zhuhai
Hengsheng Barcode Equipment Corporation has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.

FCC Compliance Statement

This device complies with Part 15 rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for Class B Digital Devices,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the product manuals, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, the user is encouraged
to do one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
 Consult the dealer or an experienced RF service technician for help.

The user is cautioned that any changes or modifications not expressly approved by Zhuhai
Hengsheng Barcode Equipment Corporation could void the user’s authority to operate the
equipment. To ensure compliance, this printer must be used with fully shielded communication
cables.

Caution • The optional RTC assembly has a three volt lithium battery. Battery
replacement must be performed by a qualified service technician. Only use a
Xprinter approved replacement battery.

Important • Recycle batteries according to local your guidelines and regulations.

Wrap the battery when disposing (or storing) to avoid a short circuit.

DO NOT short circuit the battery. Short circuiting the battery may result in heat
generation, fire or bursting.

DO NOT heat, disassemble or dispose of battery in fire.

Environmental Management

Do not dispose of this product in unsorted municipal waste. This product is

recyclable, and should be recycled according to your local standards.

For more information, please see our website at:

Web address: www.xprinter.net

1. Introduction

XP-D462B is a small, high efficient and safe desktop printer. It has 203dpi direct thermal head. It
can handle up to 108mm (4.25") wide media. The default speed is set to 152 mm/s. It has a smart
feature - media size detection, so you needn’t to manually set the media size when you loading a
different media.

1.1. Printer Accessories

After unpacking, please check the accessories that come with the package and store
appropriately.
 Barcode Printer
 Power Adapter with Cord
 Printer Cable (USB)
 CD
 Quick Start Guide with Warranty Card
1.2. General Specifications

Printer Model XP-D462B

Printing Features

Resolution 203 DPI

Printing method Direct Thermal

Max.print speed 152 mm (6") / s

Max.print width 108mm (4.25")

Max.print length 1778 mm (70")

Media

Media type Continuous, gap, black mark, fan-fold and punched hole

Media width 25.4 mm ~ 118 mm

Media thickness 0.06 mm ~0.25 mm

Label length 10 ~ 1778 mm (0.39 " ~ 70 ")

Label roll capacity External paper roll holder

Performance Features

Processor 32-bit CPU

Memory 8MB Flash Memory/8MB SDRAM

Interface Standard:USB Optional:WIFI/Bluetooth

Sensors Gap sensor

Cover opening sensor
Black mark sensor
Paper exit sensor

Fonts/Graphics/Symbologies

Internal fonts 8 alpha-numeric bitmap fonts, Windows fonts are downloadable from
software.

1D barcode Code 39, Code 93, Code 128UCC, Code 128 ， subsets A, B, C,
Codabar, Interleaved 2 of 5, EAN-8,EAN-13, EAN-128, UPC-A,
 UPC-E, EAN and UPC 2(5) digits add-on,
MSI, PLESSEY, POSTNET, China POST

2D barcode PDF-417, Maxicode, DataMatrix, QR code

Rotation 0°、90°、180°、270°

Emulaion TSPL、EPL、ZPL、DPL

Physical Features

Dimension 150 mm (W) x 95 mm (H) x 86.5 mm (D)

Weight 0.913kg

Reliability

Print head life 30 km

Software

Driver Windows/Linux/Mac

SDK Windows/Linux/iOS

Power supply

Input：AC 100-240V,1.8A, 50-60Hz

Output：DC 24V, 2.5A, 60W

Options

Factory Options ①WIFI

②Bluetooth
③Ethernet interface
④RS-232
⑤Cloud WiFi
⑥TF Card

Dealer Options ①External paper roll holder and 1 "paper roll

②Extension board for external paper roll holder
③Shipment waybill box

Environmental Conditions

Operation 5 ~ 40°C（41~104°F），Humidity: 25 ~ 85% non-condensing

Storage environment -40 ~ 60°C（-40~140°F），Humidity:10 ~ 90% non-condensing

2. Installation

2.1 Setup the printer

1. Please ensure the printer is powered off. Put it on a stable place.

2. Please first plug the power corp into the printer, then plug it into the outlet.

2.2 Loading paper

1. Press the opening button, then pull the top cover.

2. Guide the paper through the paper guide, pull it over the roll.
3. Close the cover.
2.3 Single paper loading

In ready status, put a single paper into the paper in(back of the printer), the paper will be
auto-loading.
3. LED and FEED key

3.1 LED status indicate light

Color Description
Blue Ready for printing
Blue flickering Downloading data or printing paused.
purple Cleaning data
Red Cover is opened
Red flickering Error happened. No Paper, jam or other errors.

3.2 functions of the FEED key

1. Feeding paper

To press the FEED key when the printer is ready(LED color is blue), the printer will load the next
label.

2. Pause the printing job.

To press the FEED key when the printer is printing(LED color is blue flickering), the printing job
will be suspended. Press it again, the printing job will be resume.

Note: please do NOT turn off the power when the printing job is suspended, or the data will be
lost.
3.3 Boot options

There are four boot options while turning on the printer.

Light color purple blue purple Red Purple Blue blue
Function flickerin flickerin flickering
g g
1.run paper gap detection Keep pressing FEED release
key while turning on
the power
2 run paper gap detection Keep pressing FEED key while release
then print self test and go turning on the power
to dump mode.
3.revert to the default Keep pressing FEED key while turning on the release
setting power
4.skip to load Keep pressing FEED key while turning on the power release
AUTO.BAS

3.3.1 Paper gap detection

When loading a different paper, or recover the default setting of the printer, we need to run the
paper gap detection for correction size of the new paper. Some modules of our printer have the
ability auto-detection paper gap, so we needn’t run it manually.
Follow the steps below to run paper gap detection.
1. Turn off the printer.
2. loading the paper into the printer.
3. press down the FEED key (don’t release) then turn on the printer.
4. release the button while the light color is red flickering.
3.3.2 Self-testing and dump mode.

Self-testing is used for verifying the print quality and settings.

Dump mode

After the self-test is printed, the printer system enters the debugging mode. In the
debugging mode, all the volume labels will be printed as machine code. The ASCII
strings on the left are the data received by the system. The data on the right are
printed from the strings on the left, in hexadecimal values. This function is provided
for users or engineers to debug programs. You only need to restart the printer to leave
the debugging mode and return to the normal printing mode.
.
3.3.3 Initialize the printer.

Initialize will recover the default settings and remove user files in DRAM. Please run it carefully.
Below table is the default settings.
setting Default value
speed 152.0 mm/sec (6 ips) (203DPI)
density 8
Paper width 3” (76 mm)
Paper high 5.11” (130 mm)
Sensor kind Gap sensor
Gap 0.16” (4.0 mm)
Direction 0
Start point 0,0 (upper left corner)
Offset 0
Tear-off mode On
Character set 850
Country code 001
Clean flash No

3.3.4 Skip to load AUTO.BAS

When turn on the printer, the AUTO.BAS file in the flash will be loaded and the commands in
this file will be automatically executed. To skip this process, please keep pressing down the
FEED key until the LED color become blue while turn on the printer.
4. Printer Diagnostic Tool

Diagnostic Tool is an easy-to-use window-type utility program that allows you to check the
current status and settings of the printer, download graphic files, programs, font files, etc., and
complete firmware updates according to the actual need. Moreover, it supports creation and
download of dot-matrix fonts, transmission of commands or files and so on. By using it, you can
complete the printer setup, check the printer status and troubleshoot the printer usage problems
more easily.

Enable the Diagnostic Tool program

1. Move the mouse cursor to the Diagnostic Tool image and double click the left mouse button.
2. After it is started, the main screen shows 4 management pages (printer settings, file
management, communication tools, system printer settings).
Printer settings

1. Select the connection interface between your computer and the printer.

The default communication interface of

this printer diagnostic tool program is
USB, so if the computer is connected
through USB cable for transmission, no
changes need to be made to the settings
2. Click on a function you intend to set in the "Printer Settings".
3. The printer functions in the Printer Settings management page are described
as below.
Description
Sensor Calibration
Set Ethernet network
Set Printer RTC Time Parameters
Restore Factory Defaults and Reboot
Restart the Printer
Print Test Page
Print Self-test Page
Enter Printer Debugging Mode

Ignore the AUTO.BAS File

Set the Diagnostic Tool Password
5. Maintenance and Adjustment

Thermal Print Head Cleaning Unclear printouts may be caused by dusty print head or label liner
glue. Therefore when printing, it’s necessary to keep the top cover closed. Also, check and
prevent paper/label from being stained or dusty to ensure print quality and to prolong the print
head life. Print head cleaning instructions are as follows:
1 . Power-off the printer.
2. Open the top cover.
3. If on the print head (see blue arrow) there’s label pieces or other stain, please use a soft cloth
with 75% alcohol to wipe away the stain.

Note1 : Weekly cleaning on the print head is recommended.

Note2: When cleaning the print head with soft cloth, make sure there is no any metal or hard
particle attached on it.
Note3: You can also clean the print head with the cleaning card that comes with the printer.
6. Troubleshooting

Problem Possible cause Solution

- The power indicator is off * The AC socket plug and the * Check the power connector,
power supply plug are not and make sure that the AC
properly connected to the socket and the power supply
socket of the printer plug are properly connected to
the printer
* The printer power is not
switched on * Turn on the power switch
- The printer Diagnostic Tool * The print head holder is not * Close the print head holder
displays "Printer On" closed
- The printer Diagnostic Tool * The label paper is used up * Install new label paper
displays "Out of Paper"
* The roll label installation * Refer to the steps of label
path is incorrect installation and re-install it

* The gap/black mark sensor * Re-calibrate the label sensor

detection is incorrect
- The printer Diagnostic Tool * The gap/black mark sensor * Re-calibrate the roll label
displays "Paper Jam" detection is incorrect sensor

* The roll label paper size * Set the correct label size
setting is incorrect
* Clean the inside of the
* There may be roll label mechanism
paper stuck inside the printer
mechanism
 Problem Possible cause Solution

* Re-connect the transmission line

* If you are using a serial port cable

- Replace the serial port cable. The pin of the cable

must be a 1 to 1 type
- Make sure the transmission rate of the printer is
set to 9600,n,8,1

* If you are using an Ethernet cable

- Make sure the Ethernet RJ-45 blue/purple light is
on
- Make sure it is the purple light that flashes when
transferring data via the Ethernet RJ-45 transmission
line
* The pin of the serial
- Make sure the printer gets an IP address when it is
cable in the
- Unable to in the DHCP mode
transmission line slot
print - Make sure the IP address setting is correct when it
of the machine is not a
uses a fixed IP address
1 to 1 type
- Wait a few seconds for the printer to contact the
server and then check the IP address again

* Replace it with a new transmission line

* Clean the print head
* The printing density setting for the printer is
incorrect
* The connection line of the print head is not well
connected. Please turn off the printer and reconnect
the print head cable
* Make sure the stepper motor cable is connected
correctly
* Make sure the PRINT program has PRINT
commands at the end of the file, and CRLF at the end
of each line of the commands
* Clear unnecessary files inside FLASH/DRAM
- The memory * The DRAM can store up to 256 files
space is full *The FLASH/DRAM * User can store up to 256KB in DRAM
( FLASH / memory space is full * The FLASH can store up to 256 files
DRAM ) * The maximum a user can store in FLASH is
2560KB

Problem Possible cause Solution

* There is dust or adhesive * Reinstall the consumables
- Poor printing buildup on the print head * Clean the print head
quality * The printing density is not * Clean the rubber roller
set properly * Adjust the printing density and printing
 * The print head is damaged speed of the printer
* The print head pressure * Print out the self-test value to check if
setting is inappropriate the print head is damaged. If yes, replace
it

* Adjust the print head pressure adjusting

knob
- If it is too light on the left of the
printed label, adjust and increase the
value of the pressure adjusting knob on
the left side. If the value is already "5",
but it is still too light, adjust the value of
the pressure adjusting knob back to "1"
and then adjust the Z-axis adjuster to find
the best pressure setting
- If it is too light on the right of the
printed label, adjust and increase the
value of the pressure adjusting button on
the right side to improve the printing
quality

* If the thickness of the label exceeds

0.22 mm, the printing quality may not be
good enough. Please increase the print
head pressure first
* Make sure the print head mount is fully
closed
* The label size setting is * Make sure the label size setting is
incorrect or incomplete correct
* The label has been * Re-calibrate the label sensor
- Paper skip occurs changed without * Remove dust from the sensor with an air
while printing re-calibrating the sensor brush
* The label sensor is covered
by dust, causing incorrect
detection

Problem Possible cause Solution

 * The label sensor setting is * Re-calibrate the label sensor
incorrect * Set the correct roll label size and roll
* The label size setting is label gap size
incorrect * If the BarTender software is used, set
* The vertical offset setting
of the roll label style
in the printer driver is
incorrect

- The print position is

not correct when
printing small roll
labels

- Print missing on both * The label size setting is * Set the correct label size
left and right incorrect
- The RTC time is * The battery is dead * Check the battery on the mainboard
not correct after
restarting the printer
* The print head pressure is * For uneven print head pressure, refer
uneven to the next section for adjustment
* The label paper is installed * Set the appropriate label printing
incorrectly density
- Wrinkle problem
* The printing density is * Adjust the label width adjuster to adapt
incorrect it to the label width
* The label paper feeding is
incorrect
* There is dirt on the print * Clean the print head
- Gray lines appear on head * Clean the rubber roller
black label paper * There is dirt on the rubber
roller
* The printer is in the Hex * Turn the printer off and on again to
- Unstable printing
Dump mode jump out of the Dump mode