PART A
UNIT I Communication Skills
Q. What is verbal communication? Give an example.
Answer: Verbal communication is a type of communication in which we pass on
knowledge and information through speaking or writing. As such there are two
means of verbal communication- oral and written.
Example- In an organization, managers mostly rely on oral communication to
interact with the employees and pass on individual messages.
Q. How does oral communication differ from written communication?
Answer: Oral Communication: When a message or information is communicated
to others by speaking or through word of mouth it is called Oral communication.
Written Communication: When the message or information is passed to others in
the written form then communication is said to be written communication. Written
communication is very effective when we want to convey the same message to a
large group of people.
Example- Examples of written communication are emails, letters, memos,
circulars, newspapers, etc.
Q. What is non-verbal communication? Explain giving an example.
Answer: Non-Verbal communication takes place without speaking or writing any
word, simply through facial expressions, touch, one’s posture, eye contact, body
language and hand gestures.
Example- Examples of such communication are thumbs up, thumbs down,
winking, shrugging shoulders.
Q. Why is it important to have good communication skills?
Answer: Having good communication skills means being able to put our point of
view in a clear, effective and unambiguous manner. It helps us not only within our
organization but also helps us build new and profitable relationships with people
around us.
Q. What is visual communication?
Answer: Visual communication refers to communication through pictorial or visual
representation of information. In visual communication information is in the form
visual elements that can be seen and read by the receiver. Examples- Signboards,
maps, pictures, displays, charts, graphs, television programs, hoardings, banners,
etc.
Q. Can an email be considered a form of written communication? Give reasons for
your answer.
Answer: E-mail can be considered as a written communication. It is very effective
when we want to convey the same message to a large group of people. Some things
to keep in mind to do this:
a. Use simple and precise words. Avoid using difficult and flowery language.
b. Keep the message brief. Use short precise paragraphs.
c. Give facts to support your view point in the message.
d. Add a summary of your message at the end.
e. Before sending a written message, check your grammar and spellings
Q. What is communication? Give an example.
Answer: Communication can be defined as the process by which a message is
transmitted from a source to a receiver. Communication can also be defined as a
process of exchanging or sharing ideas, thoughts, feelings, experiences,
information, etc. among people.
Q. What is the main purpose of communication?
Answer: The primary purpose of such a communication is to effect a change in
someone’s action in the overall interest of a community, society at large or an
enterprise. Communication enables us to understand others and to make ourselves
understood by them.
Q. Write any functions that communication accomplishes in our day-to-day life.
Answer: Some essential functions performed by communication are given here:
ü Communication makes social interactions possible by strengthening old
relationships and building new ones.
ü Communication makes it possible for us to engage in business and trade.
ü Communication allows us to express and share ideas, experiences, opinions,
feelings and knowledge, etc. with others.
ü Communication helps to mobilize people to work together for social and political
development.
Q. What is communication cycle?
Answer: Communication is a two-way process in which information is transmitted
from a sender to a receiver. In this process, both the sender and receiver can
respond to each other. This leads to a cyclic process known as the Communication
cycle.
Q. What is the importance of communication? Write any three points.
Answer: We know that communication plays an extremely vital role in human life,
be it at home, at school, at a workplace. Effective communication skills are
essential to make a lasting impression. By developing effective communication
skills, we can ensure that we interact with others in more constructive manner.
Three benefits of communication:
1. Enhances your ability to learn: Good communication skills help you absorb
information.
2. Helps you express yourself better: Effective communication helps you to
express your thoughts and ideas in a clear, concise and meaningful manner to be
better understand.
3. Helps develop trust and build your confidence: They minimize distrust between
people and promote mutual understanding. This builds trust and confidence.
Q. Multiple Choice Questions (MCQ). Tick ( )the correct answer:
1. Which of these is not an element of the communication cycle?
a. Sender b. Encoding c. Idea d. Emotion
Answer: Emotion
2. Which of these is an example of oral communication?
a. E-mail b. TV c. Radio d. Television
Answer: Radio
3. Which of the following involves written communication?
a. Telephone b. Radio c. E-mail d. Signage’s
Answer: E-mail
4.. Which is not a characteristics feature of communication?
a. Communication process involves at least two persons.
b. Every communication must have a message.
c. Communication can only be in written or oral form
d. Communication is a two-way process.
Answer: Communication can only be in written or oral form
5. Which of these is an international system of communicating written message
through telephone lines?
a. Fax b. Telegraph c. Radio d. Telex
Answer: Fax
6. The receiver interprets and understands a message through:
a. Encoding b. Decoding c. Identifying c. Realizing
Answer: Decoding
UNIT II Self Management Skills
Q. Define self-management
Self management skills are the core skills that govern our attitude and approach
towards life further making us self-confident.
Q. What are the three broad areas influenced by self-management?
The three broad areas influenced by self-management are Rational abilities,
Personal qualities and Interpersonal skills
Q. Mention the areas a person should work on for sharpening his self-confidence.
The areas a person should work on for sharpening his self-confidence are Locus of
control, Self-efficacy, Self-esteem, Self-monitoring and Positive thinking.
Q. Explain the meaning of self-management.
Self management skills are the core skills that govern our attitude and approach
towards life further making us self-confident. They complement variety of other
personal and professional skills. They refer to the cluster of personal qualities that
differentiate us from other people.
Q. Explain the personal qualities influenced by self-management skills.
The personal qualities influenced by self-management skills are
· Do you take personal initiative?
· Are you considered responsible?
· Do you take accountability seriously?
· Are you sociable and socially sensitive?
· Do you adapt well?
Q. How do people work on self-management through self-monitoring?
Self-monitoring is the extent to which you base your behavior on cues from other
people and situations. Individuals high in self-monitoring pay attention to what
behavior is appropriate in certain situations.
UNIT III ICT Skills
1. Give any four reasons for using ICT in daily life.
Four reasons for using ICT in daily life is
· Paying utility bills from home
· Book train and flight tickets online
· Taking online classes
· Transfer money between accounts
2. Describe what kind of machine a tab is.
A tab is a short form of computer tablet. It has all features of a computer.
3. What is the difference between hardware and software, in terms of physical
existence?
Hardware refers to the physical and tangible components of the computer i.e. the
components that can be seen and touched while Software represents the set of
programs that govern the operation of a computer system and make the hardware
run
4. Describe what a Printer is.
A printer is an output device. It is used to take print out of the documents. It can be
classified as impact printers and non-impact printers.
5. What kind of OS is a multiprocessing OS?
Multiprocessing OS is the one which can handle multiple processors at a time.
Q. Short Answer Questions
1. What is the browser used on the computer for?
A web browser is a software application for accessing information on the World
Wide Web.
2. Give three common properties of the browsers.
Three common properties of the browsers are
· Allow the user to open multiple pages at the same time, either in different
browser windows or in different tabs of the same window.
· Back and forward buttons to go back to the previous page visited or forward
to the next one. A refresh or reload button to reload the current page.
Q. Long Answer Questions
1. Describe email services.
Email stands for electronic mail. Email services offer easy access and storage of e-
mail messages for users who are not connected to the Internet. To login to email
services the user has to enter the URL of the website on the browser and enter their
username and password. It can be used to send messages, send messages with
attachments, reply to messages, forward messages.
2. What is YouTube all about?
Youtube is an online video sharing service which has now been acquired by
Google. We can use it to search for videos. We can subscribe to some channels to
access videos. We can also create user id and password to upload, view, rate,
report, comment on videos.
3. Describe the subsystems of the computer.
The subsystems of the computer are
· Input Unit
· Central Processing Unit
· Memory Unit
· Output Unit
Input Unit is used to enter data and instruction in the computer. Ex: Keyboard,
Mouse, Scanner, Light Pen
Central Processing Unit is used to process the data according to the given
instructions. It consist of Arithmetic and Logic Unit (ALU), Control Unit (CU)
Memory unit is used to store the data. It is classified as Primary Memory and
Secondary memory. Primary memory stores data temporarily while Secondary
Memory stores data permanently. Ex of Primary memory is RAM, ROM while
example of Secondary memory is Hard Disk, Pen Drive, CD, DVD, Blue Ray Disc
Output unit is used to produce the output generated by the computer. Ex: Monitor,
Printer, Plotter.
PART B
UNIT I IT & ITes Industry
1. What are the educational learning platforms in India?
The educational learning platforms in India are Byjus, Toppr, Simplilearn, Prozo.
2. What are the advantages of having e-books and e-book readers as opposed to
paper books?
Advantages if having e-books and e-book readers as opposed to paper books are
· e-book readers are capable of storing hundreds of books
· e-book readers are less prone to damage compared to paper books
3. How does infusion of technology in education help students understand better?
Infusion of technology in education help students understand better in the
following ways:
· Science experiments can be shown by visualization
· In maths many of the operation on numbers can be shown using animation
· vSat technology can be used to teach students over the internet.
4. Give any two reasons why BPOs business in India is so successful?
Two reasons why BPOs business in India is so successful is
· It is providing a sizeable source of income to the government.
· It is providing employment opportunities to the Indian people.
5. What is the use of online encyclopedias? How do they maintain quality of
matter?
Online encyclopedias are used to provide a free wealth of information to anyone
willing to learn.
They maintain the quality of matter by properly verifying it before uploading,
6. How is IT used in entertainment to make cartoon movies?
IT is used in entertainment to make cartoon movies to add special effects by use of
various video effect tools.
7. Describe the ways in which cards given by banks to individuals are used.
The different ways in which cards given by banks to individuals are used are
· Withdraw money from ATM
· Transfer money through ATM
· Making payment at POS terminals
· Making online payments
8. Describe in brief what MRI, ECG and EEG are?
MRI or Magnetic Resonance Imaging is used to check the images of the internal
organs and parts to determine what has gone wrong.
ECG or Electrocardiogram is used to give as output the beat frequency of the heart
through which the doctors can diagnose the condition of the heart.
EEG or Electroencephalogram is used to take record of the activities of the brain.
9. Describe how IT has changed the banking domain.
Use of IT has enabled the banking operations to be faster thus resulting in saving
of time, effort and money. We can transfer money between accounts online, pay
utility bills online, pay for online/offline purchases, withdraw money from ATM
24x7.
10. Describe how IT has helped the TV and movie entertainment business.
IT has helped the TV and movie entertainment business by adding visual effects
added to them using computers. These effects make the movie magnificent to
watch.
11. How has infusion of IT in science and engineering helped these domains out?
Infusion of IT in science and engineering has helped these domains in the
following ways:
· Many of the scientific experiments can be shown by visualization of the activities
which helps to understand it better.
· Today cars have significant amount of computer technology within them.
· In civil engineering many of the building and structural designs are first made on
the computer
12. Give any tool of online education and describe them.
Byjus Is a tool of online education.
It consists of personalized study plans that carter to various ages from middle
school students to JEE, NEET, IAS and CAT aspirants.
It contains localised video lessons to explain even the most complex subjects easily
with examples.
It contains solutions to sample questions and board questions of different boards
13. What is BPO service in India?
BPO or Business Process Outsourcing provides a sizeable source of income for
India and other Asian countries. Outsourcing means to giving work up to other
people, possibly due to lower cost of operation or better quality or both. This
service is used in the following set of industries:
· Customer service of big countries.
· Financial sectors and banks
· Testing of software items
· Health care profession
UNIT II Data Entry & Keyboard Skills
Q. Which keys are used to delete characters?
The backspace key and delete key is used to delete characters.
Q. Why do we use the spacebar key?
The spacebar key is used to enter space between two words.
Q. Write the use of shift key.
The shift key is a modifier key which is used to type capital letters and other
alternates for uppercase letters.
Q. How can you increase your typing speed?
We can increase our typing speed by following the rules of touch typing.
Q. What is Home row?
The row which starts from the beginning of Caps Lock key and contains letters F,
D, S, A and J, K, L, ; is called the Home row.
Q. Write any four rules of touch typing.
Any four rules of touch typing are as follows:
Place the required fingers on the Home row.
To press the spacebar use the thumb of whichever hand is more convenient.
Use the right little finger to press the enter key
To type Uppercase letters and symbols appearing on keys in number row press the
shift key with little finger of the other hand and type the letter.
Q. What is the use of right click of mouse?
The right click of mouse is used to bring up the context menu.
Q. What actions does hover of mouse achieve?
Hover of mouse is used to get information about icon or preview of an effect by
moving the mouse on it.
Q. State the different color indicators of Results window.
The different colors of Results window are
Green letter denote right inputs.
Yellow letters stand for right inputs exceeding the acceptable timeframe.
Red letters denote wrong inputs within the acceptable timeframe.
Orange letters indicate wrong inputs that also exceed the acceptable timeframe.
Q. How do you select a level?
To select a level click on the first tab on the screen and then select the required
level from the list.
Q. What is the use of wallpapers?
Wallpapers are used to change the background of the screen.
Q. What is Statistics window?
The Statistics window is the one which displays the result of the lessons which has
been already completed.
Q. Give the names of buttons available in Course window.
The buttons available in Course window are Speed CPM, Speed WPM, Accuracy
and Delete.
Q. What is lesson editor?
Lesson editor is a editor which is used to customize lessons i.e add, change,
import/export and remove courses and lesson and review each lesson’s statistics.
Q. How will you add a lesson in Rapid Typing?
Steps to add a lesson in Rapid Typing are
Click on Add a New Course button on the taskbar.
Specify the name for the course in the Course Title and then choose the level from
Level drop-down list
Click on OK
EXERCISES:
Q. What are alphanumeric keys?
Alphanumeric keys refer to all the letters and number on the keyboard i.e. A-Z and
0-9. They are used for typing numbers, symbols and letters.
Q. Write other names of touch typing.
The other names of touch typing are touch type, touch method and touch and type
method.
Q. Define Home row of the keyboard.
The row which starts from the beginning of Caps Lock key and contains letters F,
D, S, A and J, K, L, ; is called the Home row.
Q. Write the use of result window
The result window displays our achievements in the lesson. It consists of two tabs
Rating and Errors. Rating tab display the level, typing speed and accuracy in
percentage while Errors window shows detailed statistics for the current lesson.
Q. What is the role of Navigation panel in the lesson editor?
The Navigation panel in the lesson editor is used to show the existing lessons.
Q. Define Touch Typing.
Touch Typing is a technique of pressing keys for typing text without looking at the
keyboard keys.
Q. What is Rapid Typing?
Rapid Typing is one of the popular software which helps us to learn the concept of
touch typing.
Q. Write the steps to open Rapid Typing software on your computer.
The steps to open Rapid Typing software are
Click on Start button
Select All Programs options
Click on Rapid Typing option.
Again click on Rapid Typing option in the submenu
Q. Define all levels of Rapid Typing software in brief.
The levels of Rapid Typing software are
Beginner: It is used by fresher’s using the software for the first time.
Intermediate: It is used by those who have skills of beginner level and want to
improve their touch typing skills.
Expert: It is used by those who have knowledge of both levels and want to be an
expert in touch typing.
Q. Why do you use the Statistics window?
We use the Statistics window to see the result of the lessons which we have already
completed.
UNIT III Digital Documentation
Q. In a document all the occurrences of word “this” have to be changed to “these”.
Which option is suitable for this and what is the shortcut command used for it?
Ans. Find and Replace option is suitable to replace all the occurrences of word
“this” by another word “these”. Shortcut command for Find and Replace is Ctrl+ H
or Ctrl+ F in LibreOffice. Shortcut command for Find and Replace is Ctrl + F in
OpenOffice.
Q2. Which two documents are essential for mail merge?
Ans. Two documents essential for mail merge are :
Main Document
Data Source
Q. Explain the concept of Word Processing.
Ans. The term Word Processing was invented by IBM in the late 1960s. Word
processing is the use of computer software to enter, edit, format, store, retrieve and
print the document. The document can be a letter, notice, report, business
correspondence, etc
Q. List the various software available for word processing.
Ans. Various software available for word processing are :
Microsoft Word
OpenOffice Writer
LibreOffice Writer
Google Docs
Office 365 Word
Microsoft OneDrive Word
Q. Write difference between a text editor and a word processor software. Write the
name of any text editor or word processor available in market.
Ans. Differences are :
Word Processor Text Editor
It helps to enter, edit and format the text It helps in editing plain text
It provides many formatting features like
It has no such formatting features.
format paragraphs as well as pages
It allows insert table, images, graphs It does not allow to insert such objects.
Q. List the various components of LibreOffice suite. Explain each component in
one line.
Ans. The various components of LibreOffice are :
Writer (Word processor) : It is used for creating documents like letters, reports,
thesis etc.
Calc (Spreadsheet) : It is used for storing data in tabular format and also provide
many mathematical and statistical functions.
Impress(Presentation) : It is used to create beautiful slide shows in which audio,
video, images, graphs etc. can be inserted.
Base(Database) : It is used to create and manage database.
Draw : It is used for drawing objects.
Q. Compare the features of manual typewriter, electronic typewriter and word
processing software.
Manual Typewriter Electronic Typewriter Word Processor
It is a hardware. It is a hardware. It is a software.
Once typed can not be All type of Changes can be
Minor changes can be done.
changed. done.
Very small size screen to
No screen to display the Entire content is visible on
display
contents. Monitor.
the contents.
Special symbol can not be Special symbol can not be Special symbol can be
inserted. inserted. inserted.
Q. Explain the different views to display a document.
Ans. Different views to display a document in LibreOffice Writer are :
1. Normal View : It is default view in Writer. This view allows to do formatting of
document. Page break is visible in this view.
2. Web : This view shows that how your page will look like when you publish your
page on internet. Page break not visible in this view.
Q. What are the various methods for selecting the text in a document? Give the
steps to select a paragraph.
Ans. Various methods for selecting the text in a document are :
To select a letter or letters Drag the Mouse across the letter(s)
To select a single word at a Position the mouse pointer anywhere on that word and
time double click.
To select a complete Position the mouse pointer anywhere in the sentence and
sentence triple click.
at a time
Position the mouse pointer anywhere in the paragraph
To select a complete
and
paragraph at a time
quadruple click
To Select complete
Press Ctrl + A on the key board.
document
Q. What are the special characters? How can you insert them in a document?
Ans. Those characters which can not be typed from keyboard are called special
characters. Steps to insert special characters in a document are.
Place the cursor where you want to insert the special character.
Select Insert → Special Character
Select the required character from the special character dialog box.
Click on insert.
Q. How will you count the total words of a document?
Ans. LibreOffice Writer automatically count the number of words in a document
and display on the Status Bar.
Q. What are the various menu of Writer GUI?
Ans. The various menu of Writer GUI are:
File
Edit
View
Insert
Format
Styles
Table
Form
Tools
Window
Help
Q. What is the default extension assigned to the document in Writer when you save
it? Write down the steps to save the document to Microsoft Word document?
Ans. Default extension is .odf
Steps to save the document to Microsoft Word document are :
Open LibreOffice Writer and create a new document.
Click on File —> Save.
Save as dialog box appear.
Type the file name in “File Name” box.
Select Word 97 – 2003 from “Save as type” drop down.
Your file will be saved in .docx (Microsoft Word) extension.
Q. What is the importance of password in the document? How will you protect the
document using password in Writer?
Ans. The importance of password in the document are :
It protects our documents from any unauthorized access.
It provides security to the important documents.
Steps to Save a document using password are :
Select File → Save
Type a suitable name for the document
Put a tick on the checkbox Save with a password.
Type the password to open the file in Set password dialog box
Type the same password in the second box and click OK button
Q. What is mail merge? Write down the steps to create mailing labels to paste on
wedding cards.
Ans. Mail merge is the process of merging the main document (letter or
certificates) with the mailing address of various persons. It is used to create a series
of same documents with multiple addresses. It is used to send invitations, letters or
to print certificates for several people.
Steps to create mailing labels are :
Choose File > New > Labels
On the Labels tab , select the Database and Table.
Click the drop-down arrow under Database field and move the required field to
Label text area.
On the Options tab, ensure that the Synchronize contents option is selected.
Click New Document. You now have a new, single-page document containing a
series of frames, one for each label of the selected type and filled with the data
source address fields that you selected.
Q. What are the advantages of table?
Ans. Advantages of table are :
It helps to summarize data in the form of Rows and Columns.
It gives better understanding of data which involves number like budget,
comparison in prices of various Authors book etc.
