Title : Impact of Mobile Financial services on financial inclusion

CHAPTER 1
INTRODUCTION
Meaning of mobile banking:

Mobile banking involves using smartphones or other cellular devices for online transactions,
provided by banks through mobile application software.Mobile banking involves making
financial transactions on a mobile device, ranging from simple transactions like sending fraud or
usage to complex ones like paying bills or sending money abroad. It offers convenience and
flexibility, but has security concerns and limited capabilities compared to in-person or computer
banking.It mainly concentrates on providing 24/7 service facility to its users. Technology
enhances costumer reach , reduce cost and improves bank services efficiency by reaching a
wider range of costumers . Harry, Sewchurran, and Brown (2014) Spotlight the significance of
partnerships among cellular community operators and banks within the cellular monetary
offerings (MFS) environment, where traders pay fees Financial services like financing, payment,
credit, and insurance are crucial for individuals and organizations to improve their quality of life
through financial inclusion. The contemporary technology (robot –adviser) have created an giant
effect on cellular banking and charge way of life in many countries which are developed.
Western consumers increasingly rely on internet and mobile-based access to their accounts and
value-added services like investments, advisory services, loans, and mortgages for branchless
banking.

Western and developing countries' consumers are increasingly using mobile phones for
traditional retail transactions. Inclusive of fund transfers and paying utility bills. Mobile cash has
in truth performed a large role in remodeling the socioeconomic situations of many
underprivileged and unbanked population segments in non-Western international locations.
(Glavee-Geo et al., 2019; Karjaluoto et al., 2021). The research on m-finance should consider
both social and technical aspects.
In the ecosystem of MFS . Customers, on the middle of this system, perform transactions with
their cellular gadgets via jogging an utility furnished with the aid of mobile economic networks
(Victor, 2014. Cellular network operators notably make contributions to the supply of cellular
financial services (MFS).(Ramos, Solana, Buckley, & Greenacre, 2016 . Banks commonly
function crucial actors who convert virtual mobile money into bodily money and deposit the
balance of clients' mobile money by providing accept as true with money owed to customers.

About 34% of Internet users in the United States have Internet access through their mobile or
wireless devices (Pew Research Center, 2015), and almost 44% of Internet users and 25% of all
adults in the United States use online banking (Fox, 2005). Available data suggest that mobile
banking service use is increasing, particularly among smartphone owners (Federal Reserve
Board, 2013).Nearly 60% of Internet users in the United States visit at least one of the top 20
financial institution sites in any quarter (Garrett et al., 2014. On line banking users tend to shift
to cellular banking more effortlessly than non-users, and the variety of cell banking users
continues to be at the upward push (Fox, 2005). large quantity of on-line banking customers at
several huge banks have accessed the financial institution’s on-line banking software thru the
mobile net( Tower Group, 2007). The study explores consumers' acceptance of new financial
management technology and its impact on their financial capability. It uses the Technology
Acceptance Model and Theory of Planned Behavior to identify factors driving adoption and
usage of mobile financial services, aiming to improve financial capabilities through
communication, cash management, and information sources.
With cell banking, accomplishing monetary transactions – consisting of bill payments, cash
transfers and purchases – in a timely, secure and green manner becomes simpler. This builds the
aspiration closer to a world in which all people with a cell telephone, even the ones dwelling in
faraway areas, can get admission to and function a full set of economic offerings. For the poor, it
improves income and expense management and reduces their vulnerability to unforeseen events
(Hughes & Loniet, 2007; Johnson, 2014). Mobile penetration has also brought about the
emergence of branchless banking (BB) by using minimizing the price of transactions and bank
branches Economic growth is facilitated by increased output, employment, productivity, reduced
transaction costs, better markets, and financial inclusion, ultimately leading to poverty
alleviation.(Triki & Faye, 2013). This include Mobile banking, stock trading , conducting mobile
transactions, checking balance ,using financial applications for money
management ,communication with financial specialists/ consumers with other countries .

The quality of a service depends on meeting client expectations and ensuring service security.
Mobile payment systems are crucial for integrating the poor or financially excluded into the
financial system, allowing clients to open accounts without minimum balances and at low fees.
The mobile payment system reduces paper cash usage and electronic cash usage, reducing risks
of loss and theft. It benefits financially excluded citizens by allowing them to access financial
services. The World Bank endorses this service, as it allows individuals to open accounts without
minimum fees. This service can increase financial inclusion rates and decrease the number of
financially excluded individuals, ultimately boosting economic growth by increasing cash in the
banking sector.

CHAPTER 2

Literature review .

ADOPTION OF MOBILE FINANCIAL SERVICES

Mobile banking, A popular financial management services allow user to view account balance
and transfer funds, similar online banking. One mobile provider related to economic
management that has been used by many clients is cell banking, which carries some similarities
with on line banking (through computer systems) in that clients are able to see account balances
and switch budget amongst money owed (Garrett et al., 2014; Gu, Lee, & Suh, 2009). Mobile
financial services offer easy, low cost, access to bill paying 24/7 availability, reduces time spent
on financial management task , and lower risk associated with carrying cash .Mobile banking is
developed form of online banking with unique features like mobility ,,wide usage
scope ,personalization and usage cost . Mobile banking service use is increasing, particularly
among smartphone owners, with nearly 60% of US internet users visiting top 20 financial
institution sites Greater cell penetration boosts rural improvement, because it allows dispersed
families to hold in touch..

Mobile phone-based improved information flows can reduce farmers' information asymmetries,
enhance their bargaining power, and facilitate nonagricultural economic activities (Andrianaivo
& Kpodar, 2012 The growth of the financial sector is attributed to the increased participation of
individuals in formal finance.(Levine, 2004). The Technology Acceptance Model and the Theory
of Reasoned Action are theories used to analyze technology adoption behavior, focusing on
perceived usefulness and ease of use. However, due to data limitations, it is difficult to explore
these dimensions of mobile financial services use. Financial literacy is crucial in shaping people's
perceptions.
This study aims to test the speculation that economic literacy does now not have an effect on
using cellular financial services, despite preceding research suggesting that low economic
literacy tiers might also lead to decrease adoption.
During the Covid-19 crisis, firms delayed complex digitalization processes, focusing on
advanced technologies like 3-D printing, robotics, IoT, AI, drones, and digital platforms. This
crisis forced firms and financial intermediaries to find efficient ways to utilize these
technologies, which could transform business dynamics, work organization, education, health,
and government services. Although a number of today’s everyday mobile economic service
programs are focused on helping consumers with economic management obligations (e.g., access
to banking; Burstein et al., 2008; Gu, Lee, & Suh, 2009; Mallat, 2007 Few researchers have
investigated the effect of cellular monetary application use in the context of customers’ monetary
functionality.
The present study uses the theory of planned behavior (TPB) and the technology of acceptance
model (TAM) as a solid base framework to explore the empirical determinants of adopting
mobile services for tasks related to personal finance . The advantage of using the theory of
planned behavior for this study is that it has been used to explore consumers intention to use a
new technology and allow for incorporating other factors which can influence clients use within
the empirical version .. The uses TAM ,a theory of planned behavior , to analyze the adoption of
mobile financial services , focusing on attitude ,subjective norms , and perceived behavior
control .
Attitude refers to one’s positive or negative evaluative affect about a certain behavior/object.
Subjective norm refers to one’s perceptions about how important others’ opinions and behaviors
are and how strongly one feels the need to conform. Perceived behavioral control includes one’s
perceptions about the availability of requisite resources/opportunities in carrying out a behavior
(Ajzen & Madden, 1986).
The technology acceptance model (TAM) includes perceived usefulness and perceived ease of
use in explaining consumers’ adoption of a new technology. Perceived usefulness is defined as
the extent to which a consumer believes that a certain technology will be of benefit, and
perceived ease of use is the extent to which the consumer believes the technology will be free of
effort.
A study reveals that mobile payments users are concerned about potential risks such as
unauthorized use, lack of transaction records, errors, and concerns about device and network
reliability.

Mobile wallets
A mobile wallet offers banking services and account access via mobile phones and reliable
telecom, reducing customer reliance on retailers. Service providers benefit from direct customer
access, higher margins, and long-term customer relationships, resulting in better service and
innovative products. ATM cards with m-wallets reduce reliance on retailers, but not widely
distributed, especially in rural areas. Commercial approval for m-wallets is slow, offering
financial inclusion to unbanked. Digital wallets promote financial inclusion worldwide by
offering fast, convenient payments and secure online transactions. They attract customers and
bridge underbanked individuals. Government support and widespread awareness have
contributed to widespread adoption. As the world reduces reliance on cash, mobile and digital
wallets are becoming critical tools for financial wellbeing.

The development of information and communication technology has transformed the world into
a connected village, with mobile phones becoming crucial for inter-person communication and
distance bridging. They have become integral to many people's lives, facilitating financial
inclusion and bill payment. Mobile payment technology defines a mobile phone as a channel for
clients to conduct banking transactions, requiring compliance with banking requirements and
controls.
Digital wallets offer financial services to unbanked or underbanked individuals, making them
valuable for poverty and remote areas. They reduce transaction costs, offer automatic savings
and budgeting tools, and provide access to new financial products and services. They are
constantly evolving, offering microloans and other forms of credit to those unable to qualify for
traditional banks.

CHAPTER 3

Hypothesis
Null hypothesis
There may be no tremendous Distinction among the age and accessibility of diverse Monetary
offerings thru m-banking.

Alternative hypothesis
There's a widespread difference between the age and accessibility of numerous economic
offerings via m-banking.