Skills
GK SAP Omnichannel POS, Retail Store Operations, JIRA &
Confluence, Functional Testing, Business Requirement, End
User Training, SQL, MS Excel, Store Inventory
Management, ServiceNow, Major Incident Management,
Vendor Management, Agile Methodology, Client Relations,
Bomgar, Cisco Meraki, Infoblox, SAP Fiori, PowerShell
scripting
Project Experience
Srinivasulu Reddy Gaddam Systems Engineer- Infosys Ltd. 06/2023 – present |
GK POS Technical Consultant/Engineer Hyderabad
[email protected] • Supported end-to-end implementation of new
Calvin Klein and Tommy Hilfiger stores for the EU
+91 9676287599 India market, and collaborated with other rollout teams
https://www.linkedin.com/in/sri viz. the Network and Infrastructure team, Local
in nivasulu-reddy-gaddam/
Ops team.
• Developed a targeted popup for the Loyalty
Profile feature at checkout, driving a 15% increase in
sign-ups and a 12% boost in repeat purchases.
Seasoned POS Consultant/ technical
• Set up the complete pre-production environment,
Engineer in the Retail Point of Sales (POS)
ensuring all systems, configurations, and
domain and inventory management,
integrations were aligned for seamless testing and
Specialising in GK POS systems with close to deployment.
4 years of experience. • Wrote automation scripts to streamline key
processes, based on requests from other teams
Strong communicator and leader with a focus and my own analysis, boosting efficiency and
on client interaction, people management, and reducing manual effort.
work ethics • Provided support on fiscalization to EU's fiscal
law-abiding countries.
Able to effectively self-manage during • Utilized MS SQL Server for handling large data
independent projects, as well as collaborate sets, extracted data to provide meaningful
as part of a productive team. Leading and insights also.
guiding the team during critical production • Demonstrated exceptional problem-solving skills
issues. by resolving a significant number of incidents,
including critical P1 and P2 issues, while providing
A keen learner who wants to explore empathetic customer service in a dynamic retail
various domains and technologies and seek environment, resulting in the achievement of the
professional growth. Infosys Insta Award.
• Joined forces with regional teams to identify
Education business needs, gathered country-specific
BSC Computer Science, S.V Arts College, S.V requirements, and facilitated cross-functional
University | Tirupati. collaboration.
• Responsible for the application management of
06/2017– 09/2020 GK retail POS and its integrated systems viz.
CGPA- 8.27 Adyen POS payments, Global Blue, Store Back
Office, and RFID.
Intermediate MPC, Sai Siddharth jr College,
Madanapalle.
06/2015 – 06/2017
Programming Languages
Project Experience
Java, SQL, HTML
• Expertise in creating and configuring stores,
workstations, and master data in GK Store
Manager, with a focus on UI customization and user
Achievement and Certificates management.
• Strong functional knowledge of POS and Back
Office operations viz. Sales, Cash Management, End
Infosys Insta Award-2022,2023
of Day, Store Inventory Management, and POS
SAP Omnichannel POS by GK integration with SAP ERP and e-commerce.
• Playing a key role in the store life cycle
management, upgrading the backend of GK
system to the new build
• Played lead role of deployment team to deploy
new versions to the POS clients.
• Expertise in working in an agile environment,
collaborating with cross-functional teams, fostering
clear communication between stakeholders and
developers
• Responsible for the application management of GK
retail POS and its integrated systems viz. Adyen POS
payments, Global Blue, Store Back Office, and RFID.
Systems Associate- Infosys Ltd. 05/2021 –06/2023|
Hyderabad
• Joined as fresher to Project Team after completion
of training in java, spring boot, angular
• Working for leading US Retail client.
• Worked as test lab manager to facilitate POS
system according to the QA or development team
requirement
• Contributed to successful release and deployment
activities, performed log analysis, and actively
participated in incident root cause analysis (RCA)
• Played a crucial role in the Hire-Train-Deploy
model, contributed to the training of Support
Analysts and Senior Support Analysts as per
business needs
• Facilitating requests for the finance team by making
the configurations in Store manager to increase
productivity by removing four eyes authentication
during sales period
• Staging the new POS machines remotely if any
hardware broken/needs to be replaced
